Dennis Ling

Dennis Ling

USA

Reviewed on April 20, 2019

Dear Wonder,

My wife and I have finally returned from our cruise from Shanghai to Tokyo which followed our tour with your company.

I wanted to thank you and give you some favorable feedback on our Yangtze River Cruise.

Everything was great and well executed by your staff.

Our interaction with you during the planning phase was excellent as you were very thorough and accurate in your descriptions and responded very quickly to any questions that we had. You were very responsive even during your wedding and Chinese New Year holiday which we appreciated. One suggestion would be to give your American customers the airline confirmation numbers and flight details in advance to allay any anxieties they might have. In the US we like to have such details. Advance details of train tickets or hotel confirmation numbers would be good too.

The Yangtze River Cruise on the Victoria Katerina was also excellent and we enjoyed this part of the trip very much. The Katerina was not quite up to US 5 star standards and we ended up upgrading our suite to the more expensive Shangrila Suite at an extra cost of USD 640. There are very few foreigners on this cruise and the english language tour guides spoke very little english. The tour guides wold speak in chinese at some length and then speak in english very briefly so it was clear we were not getting the whole tour commentary.

The guides you arranged in each of the cities we visited all were excellent. These were Charlie Soong in Chongqing, Coffee in Yichang, Derrick Dai in Zhangjiajie and Laura in Shanghai. All of them were punctual, friendly, polite and knowledgeable. We spent the most time with Derrick in Zhangjiajie and he was really terrific. But we really liked all the guides.

Overall we are very pleased with the service of your company and would recommend you highly to anyone else.

Thank you so much for arranging our China and Yangtze River trip.

Best wishes,

Date of Experience: January, 1, 1970
Trip Type: Traveled as
Tour Customized by: Wonder



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