"The world is small but the heart is large!"
Hi，my dear friends. I’m Vivien Li.
Travel makes me know how colorful the world is. We all get a limited amount of time on this Earth; therefore, why not do the things you want to do. As for me, travel around the world is the dream for my whole life.
Just like the words: "Twenty years from now you will be more disappointed by the things you didn’t do than by ones you did do. So throw off the bowlines, sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discovery."
Let me serve you with my enthusiasm, patience and the love for the travel.
Why not take the advantages of Vivien's travel experience to design a itinerary just for you, that suits your budget and interests. Her passion to serve you never fades away! Ask her a question about your travel or call her at +86-18180208088.
We enjoyed the cruise. The new ship was very nice and the staff were wonderful. The arrangements you made for us on the trains and the cruise perfect. I appreciated your advice. Thank you
Thank you for all. The organisation of the tour was perfect. Every guide stood at the right time at the right place and was very friendly.
Our first guide Kai is the best guide we ever had. We will ever remember the time with him in Beijing.
We recommend China discovery to all our friends.
First ...many thanks to my amazing travel consultant Vivien Li. Actually this was my third times joint her arrangements’ tour , she always available to help us during times of trouble and attentive to our demands. I applaud her for her quickness in finding routes and alternative destination. She also are quick to respond & responsibly ,if there is a problem or anything that inconvience us as a grouble.
I would like to also say that despite our large group size of 20 people and the majority of them are eldery tourist Vivian aptly provided them with access to convinient wheelchairs as well as arranging the easiest possible routes for the eldery. I commend Vivian for her great job because our group is difficult to manage and she made our trip enjoyable and convinient.
We also like to thank you Moon (Kunming) and Nyama (Shangrila) our tour guides for helping the tour going smoothly and make it less stressful for our tour members. Thank you for the clear and concise explanation of the landmark and famous place of the tours. We also like to thank you to Mr. Deng our driver who take us safely to our destination despite the difficult terrain also his friendly & helpful attitude.
Finally I would say that this tour is great and beautiful. It worth your every penny to go to Yangtze River cruise , Zhang Jia Jie and also Kunming , Dali , Lijiang & Shangrila.
I was very impressed by the cruise director and all the staff who were very friendly and helpful throughout the voyage. The accommodation, facilities and meals were all of a very high standard and the cruise was a very enjoyable experience.
Relaxing Cruise Trip
We thoroughly enjoyed our cruise. Thank you so much.
Our group of four would like to thank you for the fascinating Sichuan and Guizhou trip arrangements. The weather was good during this time of the year. The guides and drivers were all very professional. We especially like Mr Billy 張 of Guizhou. He was very dedicated to his job and so knowledgeable. The driver 王師傅was very nice too. Hotels were satisfactory considering the cost and environment. Will consider to pay more to upgrade accommodations in the future.
You will hear from us pretty soon regarding future travel plans in China.
Thanks again for your wonderful service and sincerity!
We just want to thank you so very much for organising our trip. We are now back in Shanghai all safe and sound
Everything went so well. We really didn’t understand the Beijing busyness but honestly the trip was a success and we have you to thank. We hope you have an amazing golden week and we look forward to keeping in touch for future trips. Thanks again.
Here we are!
I definitely want to tell you about our holiday but we are a bit busy in Hong Kong at the moment. Will contact you again soon. Thanks so much for organising it.
Our China Trip in Chengdu, Suzhou, Guilin, Shanghai
In short, our entire trip and experience with you and your company has been superb; beyond expectations. From the very beginning stages of planning we felt we had made the right choice in choosing China Discovery. A big part of this was due to your quick and thorough communications. Whether it was about the locations, places of interest, accommodations, etc. you were always prompt to answer our questions or inquiries. This made a major impact on our decision to use your services.
China is a huge country and our itinerary definitely had us traveling throughout the land. Of course, this was necessary in order to visit the places we had in mind such as those cities/towns which were part of the Silk Road along with the usual tourist cities like Beijing, Xian and Shanghai and also Zhangjiajie National Forest which was spectacular. All had their own uniqueness and character.
The guides in each of the locations were excellent. All were fluent in English although I had to listen carefully due to their accents. Their explanations of the historical and cultural significance of the places they took us to were both interesting and educational. Although all guides were excellent and thorough, I have to say the last guide we had in Shanghai, Andy, was exceptional. He was extremely conscientious and made it a point to be sure we were having a good time and was very flexible with any of our requests. He stayed late with us on two nights even after the driver left. We felt bad because even after accompanying us back to the hotel he still had to ride his bike another 40 minutes to get home.
The only criticism I have regarding the guides pertains to both male guides we had; Andy in Shanghai and Ben in Xian. They had a habit of walking a little too fast for us old guys. The walking pace of the guides should take into consideration the age and physical abilities of the clients.
Transportation at all locations were fine. The driving in China can be somewhat chaotic, but we never felt unsafe or uneasy. There are some things that need to be pointed out for future improvements.
The SUV we were traveling in Dunhuang had seat covers in the rear where we were sitting and the seatbelt buckles were partially covered which made it difficult to buckle our seatbelts. Also, the rear leg room was a little cramped.
While most all vehicles had water for us, the one in Shanghai did not. It would be helpful to have water available.
The items just mentioned are not complaints. They are provided for you for feedback.
Again, our time in China has been marvelous thanks to you and your company. I will also submit a shorter version of feedback on TripAdvisor.
Thanks for contacting me – and for all your help with our tour. Yes, we had a fantastic time. Everything went to plan and we were very impressed with all the organisation and the guides.
I am just a bit busy at the moment but I promise that I will send you a complete feedback in the next few days. Do send me the link to Trip Advisor and I will also complete a review there for you.
Thank you indeed for the gifts you sent us via jenny in Chengdu. That was very thoughtful of you and very much appreciated.
Hi Dear Vivien Li
We are back home and I am ready to present my feedback on behalf of my group.
First regarding yourself:
You were very cooperative, professional and efficient during the preparation of the itinerary
And you have delivered more than 100% during the tour.
The Guides& drivers
All three of them were very good, professional, helpful and good English Katy was the best
The Hotels and food were very good
We are more than satisfied and grateful to you
You may use our picture for advertising
Best Regards and thank you
Cheers my friends!
Sorry for the delay. You are right, I got back from vacation and was very busy at work. I also took time to sort through the many photos that I took while on vacation so I could include some in the response to you.
I will send you separate emails for each tour guide and photos so that you can see what photos go together.
We really enjoyed our tour of China with your company. The hotel accommodations were quite good and met our needs. The vehicles that we rode around in were very nice and comfortable rides. The food that we ate at the hotels and restaurants was all very tasty and enjoyable. We feel that with your tour we saw the best things to see in each of the sites and saw the most of what could be seen in China with only 1 week’s time. We even got to do some things that were of special interest to us like getting a family massage and seeing some shows. The bullet trains were also fast and efficient to get us from place to place. The tour guides all spoke very good English and were knowledgeable. Our private tour was very well planned out and everything was taken care for us so we only needed to enjoy our vacation. Thank you so much for your help in planning our trip. This was a trip of a lifetime for us and we will all remember the good time that you helped us to enjoy.
Forrest was very attentive to our needs and was efficient in getting us to the places that we were to visit and made sure that we got priority access and did not need to wait in line. He picked us up early and on time for our visit to The Great Wall and made sure we had plenty of water to drink. When it was hot out at Tienanmen Square, he bought us all ice popsicles to cool down which we appreciated. He also gave us the most relevant information about each site that we visited. We wanted to go to a Chinese Herbal Medicine shop and he found one for us. He also acted calmly and quickly when the vehicle we were in was involved in a minor traffic accident. Forrest quickly called us a cab so that we could get to our last destination before leaving so that we did not miss the rickshaw ride.
Vivian was a warm and engaging tour guide that like to tell us about the places that we were visiting. She was also very accommodating in answering our questions and paying attention to our specific needs. She made us feel comfortable as we visited the different sites in Xian. On the second day we all wanted to get a massage and she made a special effort to look up a local place where the whole family could get a massage together and she took us there which we really enjoyed and appreciated. We also got to go see a Chinese dinner and theater show. Vivian arranged for the driver to pick us up and take us back to the hotel after it was done. We enjoyed her company and conversation as she led us to the various attractions that we saw.
Laura was a very experienced tour guide and she gave us a lot of detailed information to all of the sites that we visited. She also changed the schedule around while we were in Shanghai to maximize the amount of time that we had at each place and to avoid the crowds. She was very accommodating and knew the best places to get family photos. On the last day before we left, she found us a good restaurant to have lunch at. Our son was going to college at NYU Shanghai which was the purpose of our trip to drop him off. Laura arranged transportation for us to get to the campus for Move-In Day, and the same driver picked us up after we were done to drive us to the airport. We really appreciated Laura’s attention and suggestions, including taking us to see a Chinese acrobat show.
Absolutely! You deserve every and the best possible review from a very satisfied tourist like me, Vivien. You represent your company the best any employee should ever be. You know very well the true meaning of the word “outstanding” and, in my heart you are always a winner
Love you, sister
Sorry I have done it right after our tour but it seemed there was a problem and it didnt show up. Now i did it again (in german) and it showed up.
Thanks for caring for us we will recommend you to our friends.
Thank you for the photo, we are happy for you to use it.
We have written a review on trip advisor
We arrived in chongqing today, we really liked the cruise. now we thought that it would be better to have a guide to do some sightseeing in chongqing. do you think it would be possible for us to book a tourguide over your office for tomorrow 10.00 am? we stay at the glenview itc hotel. Thank you for your help!
We’ve boarded our train to Xining, but it was delayed for almost an hour. We departed at 14:15. We thought our guide Nancy in Xining May need to know.
We’ve had a great time so far- thank you so much for organising this trip!
Ok, perfect, thanks Vivien.
We will try and get laundry done in Chengdu I think.
Trip has been great so far. Angelina was a great guide. Zhangjiajie was amazing and a perfect start to our trip.
We are just at the airport now waiting for flight to Chengdu. Looking forward to seeing some pandas.
I just wanted to send a note to say thank you for all of your help on the day our flight got cancelled to Bejing from Yichang. It was a stressful experience for us, especially since this was the second of our flights to be cancelled during the trip. I apologize for the extent to which I might have passed that anxiety onto you, but you cobbled together a solution that salvaged what remained of our trip.
Incidentally, my wife and son were sorry that we did not have plans to take a bullet train in China, so that desire on their part was satisfied unexpectedly.
As a last note, I understand that we stayed in the hotel we did in HanKou because we had such an early train the next morning. Nevertheless, I wanted to let you know that we would suggest not using this hotel in the future, unless it is necessary that you do so. (I don't imagine that you place people in HanKou frequently, but maybe you do.) Its standards of cleanliness in the rooms were disappointing (many stains on rugs and furniture, as well as grime in the bathrooms). All of the other places we stayed were great.
We really enjoyed our trip very much. Thank you again!
The Suzhou has been wonderful experience. Both guide and driver were extremely knowledgeable and helpful. They have made the trip extremely enjoyable. And thank you very much for helping to arrange Suzhou trip in such short notice. Your customer service and attitude is fantastic!!
We have not had enough time to answer emails but we have received. Have had a wonderful few days with Kennedy and enjoyed Guilin and Yangshuo. Looking forward to Chengdu. Now to pack for the train.
We thoroughly enjoyed our time in China. Thank you so much for coordinating things so very well. Thank you also for the thoughtful gifts. We highly recommend your tour company. :)
I am writing to thank you for our wonderful trip to china. All the guides and drivers were great and taught us a lot. Our hotels were in good positions with our favourites being sunrise on the bund in shanghai and the Tianyuankui hotel in Pingyao. The others were a little dated and a bit too much alike. Thanks again for a great trip.
Just wanted to let you know that we had a great time. Alex is awesome. Thanks.
Thanks for all of your help during our cruise it was very enjoyable and the crew were amazing
We are now on the train to Zhangjiajie. The driver was great
Thanks again for all of your help you have made it very easy for us:)
We hope you are well. We just wanted you to know that we have today posted our review on Trip Advisor.
Once again, many thanks for all your assistance whilst booking our trip to China, which ensured we had a wonderful, trip of a life time holiday. One we will never forget.
Good luck for a reward, you deserve it and all the best for your future career.
Dear Vivien Li,
I want to first of all thank you for having organized in a perfect way and according to our particular desires the Tour.
Helen was a perfect guide, very competent, kind and with excellent English. The driver is excellent and prudent. The selected restaurants of excellent quality, which made us very much appreciate Chinese cuisine. Also good choice of hotels.
The region from Dunhuang to the Rainbow Mountains was very interesting, the highlight of our trip. For our choice we have only few days: what more day would have been useful to see all the beautiful things that this region offers.
I am quite old (75 years) and I was already tired from the previous travel facts (Beijing, Datong, Pingyao, Xian and Longmen) and for this reason we decided not to go to the Mati temple (which would have taken some time in the car) , although as an architect I was very interested to Mati. Helen suggested we see some interesting things in Zhangye and for us was OK.
We had already been served by China Discovery two years ago: we were very happy on 2017, as we have been now. We also had a very good impression of this modern China, very well organized, clean and welcoming.
Thanks again for everything
Thanks for your email. We had quite a good trip, thanks to the fine weather and friendly tour guide, Jenny, and driver. Above all, we enjoyed our stay at the hotel which you had arranged for us. We greatly appreciate that the hotel is located at a strategic location where we can reach subway stations, convenience shops, affordable eateries and the shopping district with ease.
Thank you for all the kind service you have rendered us. :)
Yes we are now back in the UK after a wonderful holiday/tour in China.
We had an absolutely fantastic time, enjoying all the wonderful sight, with all the guides who took care of us. Everything went extremely smoothly and it goes without saying that we would have no hesitation in recommending China Discovery.
However, we will be in touch shortly with our feedback, as requested. As you can imagine it’s been hectic since our return and recovering from the jet lag !!
Sorry this mail came again no issues regarding credit card. I take this opportunity to thank you again for excellent tour program arranged by you. All the arrangements were extraordinarily good, this includes hotel selection, itinerary. The guides at all places were very good and knowledgeable in their subjects. The local travel arrangements were very good. I wish all success to you and your team in all times to come.
Thank you for taking care of our group, they had a great time!
Let me know once you hear back from the bank.
The trip to China was amazing! We all had a great time and my kids still talk about it daily and say they wish they were back in China. The tours went perfectly as planned, tour guides were waiting for us as promised at each airport / train station and each morning before each days activities. The drivers were reliable and courteous.
The Zhangjiajie portion of the tour was a favorite. I don't think we could have navigated that area on our own without China Discovery. Our tour guide, Lily, was wonderful and my 6 year old son really enjoyed her. In fact, they held hands during many of long hikes. The driver was great as well as my other son was sick one day and the driver had no problem driving him and his father back to the hotel (half hour away) after lunch, while the rest of us enjoyed the afternoon's activities.
We enjoyed the Terra Cotta Warriors in Xian. Tour guide Waldner was very knowledgeable with perfect English.
In Beijing, the highlight was definitely the Great Wall. We choose to go in the afternoon as tour guide Eric gave us the option and said the afternoon would be less busy. He was absolutely correct and we felt like we had the Wall all to ourselves as to our surprise and delight there was hardly anyone there. Eric was funny, knowledgeable and accommodating.
Thank you Vivien for arranging the tour for us. I appreciate all your help and prompt replies. It was such an easy process to book the tour. Once I get some of the pictures from my family, I will send some your way.
OK perfect Vivien,
Please see attached some of the best pictures we took during the tour,
also I have already posted the review on Trip advisor.
Great Wall, Tian'anmen Square, and Forbidden City
Travelling Shanghai, Xi'an, and Zhangjiajie
I take this opportunity to thank you again for the excellent arrangement you have provided for us.
We are in Xi’an on our last leg of the tour all the hotels the travel arrangements are excellent the tour guides are proficient in English and have been considerate and full of knowledge of the subject above all very considerate.
I would like to make a small request to you I have weakness for Peking duck which I have tried at various places even in England.
I was wondering if you can allow us to have Peking duck lunch in Beijing on our last day from your allowance for our lunch, I have generally been ok with half duck what ever the difference I would pay.
Please convey my best wishes to your managing director for all times for prosperity of your company.
Thanks again for everything till now.
Like I wrote in the evaluation form, this day trip fulfills our needs and we enjoyed it a lot. Coffee was very kind and supportive. Thanks for your patient, responsiveness to all my emails and suggestions.
I got my phone back, please thank the driver again for me, he was so kind.
Thank you for being so quick to deal with this.
We are having a lot of fun, I will definitely recommend this tour.
We had really a great time during the cruise. The boat is really comfortable and we were impressed by the staff kindness and efficiency.
The meal was excellent and the cleanliness perfect!
Greetings from Xian. The train journey was fabulous and easy to navigate. Thank you for arranging the tickets for us.
Sorry for the late reply.
The tour was overall good. The cruise on Li river was very nice.
I suggest the evening cruise in the 4 lakes and 3 rivers in Guilin should also be included as part of the package.
Rest it was okay. Thanks for organising it.
Sharing couple of pictures below
Guilin at Night
Beautiful Rice Terraces
Thanks for a good service all along the planning and trip itself ,we had good experiences with everything especially the guide Derek!
The plan was great including the hotels and sites. If you send me a link I’ll be happy to review.
All the best
Yes we really enjoyed our tour of Guilin thank you.
Our guide was great, she had good English communication & the trip was very well organised & executed. She was knowledgeable about our tour locations, and gave us interesting back ground information and answered all our questions. She also gave us the opportunity to plant some rice at a local field which was very fun and a great experience. She was very timely and helpful for our onward journey offering to help us check in at the airport, she even informed us that our onward flight time had been changed which we had not been notified about and then at drop off she checked our flights again and notified us there was a delay.
The driver was also very good and the vehicle was very comfortable.
Here are some photos of our trips.
Many Thanks again for a wonderful trip and I will be sure to recommend you to friends and family.
Rice Terraces in Guilin
Cruise Trip on Li River
I’m writing to you to praise Vivien, one of the China Discovery travel experts, who organised for our family a private tour in China for almost three weeks.
She was efficient, flexible and helpful. Her expertise and knowledge of local experiences was excellent. Her communication skills, professional attitude and ability to address clients’ expectations and needs were beyond regular duty. I would definitely recommend your company to all my friends in the UK.
We had a wonderful experience in China which lasted 18 days and covered many places (from Beijing to Hong Kong), including quality of travel and accommodation arrangements, as well as the entire cultural programme (excellent selection of sites and activities).
We are grateful to your company for making is so personalised for us - it was a great value for money.
We suggest to reward Vivien for her great professionalism! Obviously, we will leave this matter with you as manager - at your discretion.
I will write a review - if you want me to.
Please recommend a suitable format.
Thank you again for making this experience so special for us! We greatly appreciate that.
Happy Shanghai Trip with My family
Thank you - I would like to thank you again for the amazing trip that you organised for us.
I will recommend your company to all my friends in the UK. Please let me know in the next few days if we need to fill the evaluation form. I’m happy to write directly to your manager and praise you for your service.
We may come again next year, but we’d like to visit Tibet.
I’ve written to your manager Ariel praising you for your great efforts.
As for the trip advisor, I will do it upon our return to the UK.
Thank you again for being helpful, efficient, flexible and professional! It was such a pleasure to work with. You are truly amazing!
We’ll be in touch again if we decide to come again (we have 2-year visa to China!!).
We had a wonderful time in Wudang. The mountains and temples were gorgeous! Our guide was outstanding. Her English was excellent and she was a delight to be with. She was very attentive to our needs and made sure we were always comfortable. The driver was also very good and polite. I have attached one of our best photos so you can see how pretty it is there.
Thanks for all of your help setting up such a wonderful trip on short notice.
We are waiting our flight back to HK. Again we have 2 hours delay but that it is ok after the wonderful days we have had in Beijing
Weather was perfect
Places we visited were amazing
Hotel was very good and in an excellent location
We really enjoyed our trip and as usual quality of service delivered was outstanding
Thank you so much.
Of course I'm more than happy to write a review on yourself and your company. You've done a very excellent job.
Thank you very much for organizing the tour, it was a great opportunity to discover the city and to learn more about the Chinese culture.
I would also like to thank Lily for showing us around. Unfortunately, I was not able to complete the tour with the group due to some toothache.
Lily helped me arranging an appointment at the dentist and it was such a good relief.
Again, I would like to thank you for this wonderful experience and I will definitely recommend your agency to my friends and entourage who wish to explore this beautiful country.
I might come back next year to visit Beijing and I will definitely contact you for the arrangements.
We had a wonderful cruise with your company. The service from the crew and staff was just perfect, very friendly and helpful at all times. We loved the ship, the scenery, the people of China. And the food. We recommend this cruise to everyone and would do the same again ourselves.
Deck of the Cruise Boat
It is DONE!
Thank you for all your help. Here is what I wrote:
Awesome! China Discovery, mostly our rep Vivien Li, did an amazing job setting up our tour for our trip to Beijing. Ms Vivien was responsive, helpful and easily answered all our questions. The hotel was great...very nice. Tours and private guide made the city come alive. My only change would be to make the Great Wall a full day...do NOT try to do it in an afternoon.
Thank you for arranging an enjoyable tour for us in China.
The drivers and guides are all very friendly, helpful and treat us like a family.
Khine had a surprised 30th birthday celebration with wonderful birthday cake arranged by the tour guide Ruby.
All the drivers and guides fulfilled our extra requests whenever possible.
It is an unforgettable memory for all of us.
I have attached some of our photos as you requested.
Thanks again and wishing you all the best.
At Tianmen Square in Beijing
At Elephant Trunk Hill in Guilin
Good morning Vivien,
We are here all safe and sound and glad to have Ruby the guide for our trip. Thanks again for the arrangements.
We have arrived safely at Chengdu today. The driver is very nice and Ruby is wonderful. We have enjoyed the programme today. I will give a box of chocolate to Ruby on Tuesday to pass it on to you.
Thanks for arranging everything for us.
I’m sorry I’ve taken so long to get back to you, but I had a huge amount of work to catch up on when I got back from your tour.
My wife and I had a really great time with your company and I was really impressed with how quickly you got back to me with answers to my questions (thanks again Vivienne! You were fantastic and really helpful!)
Your trip was well planned, and went amazingly smoothly. If there was one piece of advice I would give it would be to try to find out which train station exit to meet the guides at. The stations can be very large, crowded and a little intimidating if you have not been there before. While I knew we could always phone them, sometimes batteries run out or phone numbers are lost!
All your guides were excellent. Lily in Beijing was really friendly and was really informative. She seemed to know a lot about everything. The driver was also really friendly and was an excellent driver, particularly with the difficult, snowy roads on the day we went to the Wall.
Timo in Xi’an was perfect. His English was excellent and He helped us appreciate Xi’an, it’s history and it’s (especially) it’s food! We also really appreciated how he helped organise our trip to see the Xi’an traditional dances and dumpling feast, and also how the lady driving us was good enough to wait for us as we watched the show.
Terry was also good, but we didn’t get much time to get to know him with just the one day in Shanghai, and we had bad luck with the weather- heavy rain and low clouds made Shanghai a bit tricky for a proper tour!
We really enjoyed our trip with you and we would definitely recommend you to our friends. We also may well book tours for other areas of China in the future, as we may be teaching in China for a number of years and would like to see as much of it as we can during our time here.
Thank you again for helping us have a wonderful vacation!
Great Wall Covered by Snow
I am back home in Sydney. I gave some feedback directly to Celina before I left Harbin. The trip was great. Celina and the driver (Maquan) were fantastic. Nothing was too much trouble for them. Several of my Chinese friends are jealous that I have been there. Many of my Australian friends have never heard of the place. They are hearing from me now.
Of course it was freezing, but no ice or snow carvings without that of course. I was not expecting a lot about Harbin, but it turned out to be a city well above my expectations. People were pleasant and I have lots of great memories. I especially liked the scatter of ice and snow sculptures scattered around the inner city, and I liked learning about the development of the city, and Celina's knowledge on this satisfied all my questions and curiosity.
I will be returning to China for 3-4 months in April. Sometime in that period I will want to organize a trip to somewhere in China. Not sure where yet but I will be in touch.
Best wishes, and many thanks
On return from China, my student, Justin Ullman, told me about the excellent tour of Beijing that you had organized for him and his parents. He was full of praise for all the guides as well the way in which you and your company took care of their needs.
I just wanted to let you know how deeply I appreciate you and your company's handling of all the arrangements for their visit. I had recommended them to use your services based on my own family's experience last summer (2018), and I was so pleased to hear that you organized their trip with the same efficiency and courtesy, and to their entire satisfaction.
Many thanks and warm regards
I have been wanting to write to you since I came back to Cape Town in order to let you know that thanks to your company and ESPECIALLY thanks to my trip organiser, Vivien Li, I had the very best time in China. It was my first time to China, I am a woman of 58 traveling solo, and it was the beginning of winter, I had to pay so much more because I was traveling on my own, I was a little anxious and I was getting quotes from many different travel companies … I had a feeling that I should go with Vivien and I am so happy I did. She delivered on everything she promised me and more!
Every advice that Vivien Li offered me was the very best advice. For example to include transportation to and from airport and train stations and making sure drivers came into the stations to get my ticket, using 3 or 4 star hotels which were good enough and mostly more than comfortable and luxurious with usually great breakfast, booking for tours alone mostly and some with other people.
The guides were amazing and super reliable and punctual. The drivers who met me at the airports or stations were also punctual and communicated with me with the translator. If there were at any time any confusion I would contact Vivien and she would communicate with the guides and drivers to confirm that all was in order.
Vivien even had to act as a friend and calm me down when I thought I had lost my passport or when I received an email from the airline that my flight was delayed and not mentioning that the date of that flight .
My guide in Xian came back to the hotel with her husband at 8pm to take me to a chemist as I had a problem with a colon and they anticipated that the chemist would not understand me. My guide in Tibet ensured I rested the day of my arrival to prepare me for 2 days of high altitude. All my other guides were knowledgeable and we shared some fun times together. My guide in Shangai called Vivien to tell her I was dying to visit the Shanghai Jewish museum and the next day it was done so that I could join an organised Jewish Museum tour at 9.30am. The stories are endless!
I was blow away by all these act of kindness and great organisation.
You are welcome to give my contact details to anyone from South Africa or anywhere else in the world. Vivien truly organised a first class trip for me.
Vivien is an absolute asset to your company. I will forever remain grateful to her and to all the staff involved in making this trip so unforgettable.
I cannot find the words to express my gratitude to you and your company
This is the second time I have chosen China discovery services and I’m so happy of both experiences.
Every cent I have payed worth it the trip and the nice experiences I have kept in my heart
Our guide Derrick was so nice and warm with my daughter and I, taking care of any single detail, being so attentive. Speaking a perfect English, always smiling also receiving us with a nice New year gift that we happily kept at home.
After all issues that we had with my daughter's documents and finally we got there and his welcome was the great beginning of our trip
Apart from the fact that Zhangjiajie is a beautiful place that I will recommend to all my friends, I will also recommend to request for Derrick as a tour guide
I have fulfilled the services inquiry that Derrick requested me but I don t know if there is any other place where I can provide my feedback
I can do it in Trip advisor .....may be you prefer to send me a link
Just let me know and I will be more than glad to leave my recommendation not only for China discovery but its tour guides and the selection of hotels
Everything was ok
I have nice memories from this trip and the one done to Guilin
Just to let you know I am planning for Easter to go to Beijing so when you have some time I would appreciate if you can send me any plan 4/5 days would be great, 4 adults this time
Thank you so much
So sorry we haven’t gotten back sooner. After your incredible tour in Beijing, we continued our vacation in Thailand that’s where we are now, with limited wifi. port along with the awesome driver (Wang). They were so patient even as our flight into China was very late and it took us extra time to get through customs. We will definitely recommend your tour to anyone that might be interested in visiting China.
I can share a folder full of pics if you have an iPhone and can share your Apple ID/iCloud email. Otherwise, I can send some pictures individually as attachments through email. Let me know. Thanks once again to all of your team for giving my family a truly unforgettable learning vacation of a lifetime.
Our Happy Family Journey in Beijing
Good day, we had a great time in China, and will surely go back to visit other places.
My family enjoyed the most in Hangzhou. The hotel is strategically well located, buffet breakfast is good. And our guide Dereck is more than knowledgeable with the history and also the stories behind each attractions. Hangzhou has many nice places to visit, just regretful that it's not the season for their great shows, maybe next time. My daughters learned a lot about China and her rich history. Next is Suzhou, hotel is nicely located beside a garden but not accessible for some dinner. Jerry our guide is also knowledgeable, he's more of by the book guide. He showed us the nice garden and sword pond but the highlight is the old leaning pagoda (very interesting). Last but not least is Shanghai, our hotel is nicely located with big rooms. Laura our guide is just okay, maybe we only have a few hours for this tour. Museum is good. Over all the tour is excellent . Thank you Vivien .
Sorry for the late reply. We( 4 of us) still travelling in China.
The trip and the driver was good. I was impressed with the tour guide for checking on the hotel that we booked ourselves before picking us up at the airport.
We enjoyed all the destinations that was organised. It was very beautiful and took alot of pictures.
Please find attached our group photo and the lady with the green bag is our tour guide Xiao Zhang.
Thanks and regards,
Our Great Journey with Local Guide
We are having a great time. The tour guide xiao zhang is very good.
Merry Christmas & Happy New year!
Thanks and regards,
Thank you for organizing our cruise everything went very good I have been telling all my friends about the cruise and if you want to go contact Vivien, many thank you and merry Christmas from all of us in Australia.
Season's greetings to you and your staff as well. My apologies for the delayed response. I had a bit of catching up to do when I we got home, as well as getting ready for Christmas .
I want to Thank-you very much for all the work you did planning our travels in China . It was a lot of arranging I am sure . Much appreciated.
Our guides were all very good. They were very prompt , and really made sure we were aware of plans the next day as well as the itinerary . I am so glad that we had guides meet us at the airports and get us to our hotels . Special thanks to Kai in Bejing - He was our first contact for a tour guide and we certainly enjoyed his great knowledge of the area and the Dynasty"s lineage. Layla in Guillan was also a patient and caring person. We appreciated Bruce's enthusiasm and interpreting skills as Ernie had to talk to many locals and farmers we met. Please pass on a note of gratitude to all our contacts. The drivers were very good as well and I was amazed at how they managed in traffic ( especially during rush hour ) . The cars were very comfortable and appropriate for 4 people. We were a little tight in one car in Xian (but it was because of our long legs) and the driver certainly tried to adjust for that by trying to adjust the back seats further. I appreciated the extra care that the guides showed with arrangements for the trains . They all made sure we had our tickets, knew where we went , and what to watch for , and the process of getting on the train. The high speed trains were amazing . Wow.
The food was excellent and very tasty. We did enjoy eating at the very local restaurants . Certainly gave us a opportunity to eat food that locals eat. We did like the meals made in private homes .
Our destinations and sites we saw were above our expectations .. and everyday was fantastic . I cannot say which were my favorites as they all were . The amount of travelling we took on was worth it. I can tell you that a few places are now off my bucket list - The Great Wall, Terra Cotta Warriors, Terraces, Forbidden Palace, a burial tomb, Three Gorges, Li River, and Shanghai. The artistry of all the architecture, jade and marble… and so on.
Our hotels were all very comfortable and the staff was very helpful. Our night in the village on the hill at the rice terraces was a particularly fond memory. It was amazing and I am impressed that I made the trek up that hill. The view was spectacular - so thank-you for that arrangement.
All in all a fabulous trip . We are looking forward to showing picture to our family during the holidays.
Again Thank-you. Great job and Thank-you for all the effort involved in planning and arranging this tour . Wishing you well.
Wonderful trip. Thanks for your help. Happy New Year.
Please see attached.
I had the very best time in China thanks to you.
Your organisation was outstanding and so were the guides and drivers, the airport transfer drivers, the flights and train rides which you all organised for me.
You were always there for me and I really appreciated it. I would not have managed without you always there to keep me calm.
My two favorite guides were Jaimie and Lila though I enjoyed all the others.
I wanted to complement you to your manager. I have been telling everyone about you. You are a real asset to your company.
How many clients do you get from South Africa every year? I think I need to be your promotor in South Africa as no one has heard about you or you company . What do you think about this idea?
I wish I could have met you.
Had a great trip with the Century Paragon. The Cruise Manager Jeffrey and his assistant Mona went the extra mile to make the trip comfortable and memorable. I also appreciated the excellent service that you Vivien rendered. It was easy to book through you and your assistance was responsive.
Thank you for making this trip possible for me.
I will send you the photo when I can access Wi-Fi for Gmail.
The trip was good. Here are some photos.
thank you for your follow-up.
The China trip you arranged could not have been better. Thank you so much for your wonderful efforts. Your response to our needs prior to the trip we're very Timely and much appreciated.
Our guides Jeans, Johnny, Shannon and Echo where most informative personable and as kind and accommodating as anyone could ask. They each made sure our questions and meals where completely satisfying to us.
All of our hotel accommodations exceeded our expectations. We could not have been more pleased.
The chauffeurs and their cars were very comfortable and driving was very satisfactory.
I would only have the highest recommendation for anyone who would choose your company for a China vacation.
Thanks again for all of your assistance would recommend you and your service to any who would travel through China.
Regarding your questions'
1) Since Dennis dealt with you and your agency directly and I did not, I really cannot respond to your question regarding speed of response. I do know that other than the problem of differing time zones, he was very pleased with his communication with you.
2) We were extremely pleased with both the guides and the drivers you provided. I especially enjoyed Shannon and Jeans. Shannon was the easiest to communicate with and gave us a wealth of information. Jeans was also so very caring and sensitive to my needs, and his guiding us to our seats on the train was a blessing. Echo also displayed a great deal of concern.
3) I would most highly recommend your company. You made our trip effortless and fulfilled our hopes for both an educational and cultural experience.
Thank you for your wonderful tour.
Pardon our delay in replying to your inquiry and in giving you a report. We were without email contact in China, as they do not let us use any gmail or Google accounts.
EVERYTHING you planned for us worked well. The taxi driver from Pudong took us to the Holiday Inn Express Zhabei quickly and inexpensively. The HIE was a very good hotel. The train tickets to Yichang were waiting for us there, and we got to the Century Legend cruise smoothly.
The cruise was good. We and others complained to the staff about the late-night announcements (one as late as 22:45) that were very loud in every room, but they subsequently stopped any announcements after 22:00. Also, the first night and next day the boat did not move but stayed docked near the 3 Gorges Dam; we found that day rather uninteresting and would much rather have had more time up in the minor Gorges area the next day (or the cruise shorter by one day). The small boat trip up the narrow channel to Shennv was terrifically beautiful. The provisions on the ship were good and the room excellent.
Our subsequent trip to Suzhou from Shanghai and then to Zhouzhuang went smoothly with the help of a friend in Suzhou, who arranged car for us to Zhouzhuang and the return the next day to Suzhou for a total round trip of only 500Y. Both cities were worth visiting. Our subsequent week at Fudan University allowed us good time to see many other areas of Shanghai, including several in the French Concession. The Jewish History Tour of the city we took one day was extremely interesting.
Thank you so much for all your assistance. You are a very good agent! We could not have done the Nov 4-12 part of the trip without your help.
Here are some photos, to supplement what we said in the email I just sent.
YES, you can share any of the photos with your clients. And we will indeed write a review of your service to us on TripAdvisor, though in our backlog of things to do upon our return, it may be a few days.
All the very best!
Shanghai B&P Riverfrt (Nov, 2018)
Tianzifang P&B Street Food (Nov,2018)
Shanghai Yuyuan Bazaar (Nov,2018)
China Yangtze River Cruise
China Yangtze River Cruise
Zhouzhuang Canal in Suzhou
Thanks for your patience waiting for my feedback.
In terms of guides that you arranged, I most enjoyed the company of Ge Sang in Tibet, possibly because we were with him the longest period and got to know each other a bit better. He was knowledgeable, spoke very good English, explained what we were doing and was flexible when Carey wasn’t feeling well enough to visit some sights. He also helped Carey find medicines. He shared some interesting information about how Tibetans live day-to-day which added to our experience. Similarly, but to a lesser extent, I enjoyed Jessie’s company in Kunming. Again we were together long enough to know a bit about each other. She was very capable, good English and knowledgeable. Unfortunately we only spent a few days with Kesang and Alice so it was a very professional interaction. They were competent with reasonable English.
In terms of the drivers, we really didn’t get to interact much with them. Only Ge Sang and Jessie bothered to introduce us to them. Their vehicles were generally safe and clean. Because I like to take lots of photos of what I see (to share with my family back home) I would have preferred a normal sedan so that I could open the windows as we travelled to take clear pictures. I didn’t want to stop the car each time I saw something interesting.
In terms of hotels, all were generally good but would have appreciated slightly better breakfasts. The range of food was reasonable but nothing in the trays was hot, leaving us to wonder if it was left over from yesterday. Hotels that cooked eggs while you wait were our favourites as we knew it was fresh. Also there was little fresh fruit available (which is understandable in Tibet). The hotel in Shigatse didn’t provide bottled water so luckily we had some in the car each day. The Rongbuk Guesthouse was far more comfortable than I expected.
In terms of sights, we probably saw too many monasteries in Tibet. I appreciate they were important to Tibetans but to me there was a fair bit of repetition. Unfortunately Namco Lake was not on the itinerary due to season. The drive to Everest and back from Lhasa was long but interesting (even better if I could have taken pictures as we travelled). But Everest was definitely worth it – the highlight of the tour. The sights in Tibet were generally less commercial than elsewhere in China, making them much more enjoyable.
The sights in Yunnan were generally good, especially Shudu Lake, Tiger Leaping, Yangtze First Bend, Black Dragon Pool and Stone Forest. These were natural attractions and no doubt they were genuine. To me, many of the other sights, like Shangri-La old town, Lijiang old town and Naxi villages, seemed fake. I know Chinese builders can do an excellent job in making something to look ancient. (We saw a lot of attractions during our Silk Road tour that definitely were fake and that made us a bit sceptical.) Also many attractions were overwhelming, clearly geared for huge crowds in the high season and offering a complete package of activities (camel rides, quad bike rides, helicopter rides, dress up in traditional clothes, etc). This reminded me of Disneyland, which is definitely not real.
The train journey from Xi’an to Lhasa was long (32hrs) but interesting scenery along the way (at least what I could see through the dirty windows). We had the cabin to ourselves most of the way but it was full overnight, despite there being empty cabins around us. Rachael (not Bruce) who met us at Xi’an got us onto the train without any fuss, which we appreciated.
While I am not particularly fastidious about toilets, I did appreciate there being lots of public toilets throughout China. However, most were very basic, devoid of toilet paper, hand wash and paper towel. This made me very cautious about my diet as I didn’t want to risk having diarrhoea in such toilets. This meant that I probably missed out on some interesting foods.
After being part of a 36-person tour on the Silk Road, I definitely appreciated having a private tour. We had flexibility to amend things a bit as we went, the days were not too long and we had some free time on the transfer days. Definitely worth the money!
No doubt you now think I am a fussy traveller. I have travelled extensively over the past decade and know what I like and generally what to expect. So please don't take any offence from my comments above.
I know I probably annoyed you with my many questions leading up to the tour and I really appreciated your patience and your timely responses. The itinerary you provided was clear and helpful. You delivered what you promised so I am happy to recommend your company to my family and friends.
We have just got home from our China holidays.
The services you have provided for part of our journey were fantastic. We would like to thank you for your customer service and communication.
The Yangtze cruise is expected though not extraordinary.
Special thanks to Coffee, our tour guide at Yichang. He is very knowledgeable and thoughtful. He has ensured that we got to our next destination safely.
I will definitely speak with you again for our next China adventure.
Below are a few photos, we had a very good time in Lhasa, and Pippo was a good guide . We did all the visits planned, and were lucky with the weather so we are happy.
The very good thing was the communication with you, you were always responding very quickly to all our questions, so very big plus for you Vivien!! Especially since it is so difficult to get into Tibet, you really helped us .
The only little negative is the price, although you were one of the best one with regards to the price for all the visits we had included, so I guess it really is getting into Tibet that is expensive, because it was really only 2 days of visits, with the transport to and from the airport also, and we paid a lot less for a lot more in other countries... aside from that, we were happy. Thank you again Vivien!
Most Magnificent Architecture - Potala Palace
Jokhang Temple - Spiritual Center of Lhasa
Zhangjiajie did not disappoint! It is absolutely breathtaking and I am so glad you encouraged is to see the state park!
That is crazy about the panda hug! We would have been so sad to have missed it! Em was first in line and the panda wanted to snuggle on Em’s lap! Completely worth every ounce of time and money to have had these days down here... the train ride was a wonderful experience as well!
I am just now trying to pull up flight info to figure out who we are flying back with, lol...
Thank you for all of your effort... we highly recommend your services... you guys made our trip so enjoyable and we could not have done it without you!
We arrived at the airport at about 7.45pm - all very tired.
But we all very happy with your arrangements and also with the 3 drivers, they are very friendly and helpful.
All want to get your contact for their future trips, and I think to recommend you to their friends also.
Yes send me the tripadvisor link - I will write recommendation.
Tour so far in Tibet has gone well. Saw Mt Everest very clearly yesterday - it was fantastic. Here is a photo of Ge Sang and driver there.
Carey is still unwell and decided to not go to the Rongbuk Guesthouse. He made his own alternate arrangements in hotel in Baiba.
Thank you for Shangri la guide. We will meet him (?) at the airport on Monday.
Yesterday's tour was good. Ge Sang is very knowledgeable and patient with my questions. He made sure we didn't walk too fast and adjusted to the altitude. Carey has a bad head cold and Ge Sang helped him find medicines. We lunched at a small Tibetan cafe and the food was good.
The driver and car was good.
Hotel is fine, with plenty of hot water and warmth. Being in the old city makes it handy to explore the area.
We did enjoy our cruise very much and all the arrangements both made worked perfectly.
I will certainly make a review about it when we get home.
( I always review our travels on trip advisor also)
Again Many thanks & all the best!
Have submitted a review of our recent trip to tripadvisor.com
Once again, thank you very much for your kind assistance in arranging this wonderful trip for my wife and I. It was a very memorable trip including the super typhoon scare at the start of the trip. Everything turned out great with beautiful weather throughout. I will recommend friends to you should anyone ask. We will definitely contact you should we plan to visit China again in the future.
Thanks for your email. We gave reviews for each city with the guides. Overall, we had an excellent trip with China Discovery, and was very well-organized and carefully thought out. We thought the hotel in Beijing was the only problem, the rooms were not very clean or nice and the breakfast just ok. We thought both Xian and Shanghai hotels were great, especially Shanghai felt more luxurious and the food was much better. All the tour guides were great, and the sight-seeing.
For our own privacy, we'd rather not share photos of ourselves, but I've included a few photos from the trip.
Thank you for organizing everything - we really appreciate it!
Magnificent Temple of Heaven in Beijing
Manmade Wonder - Terracotta Warriors in Xian
The tour was amazing, we had a great time, especially with Mia which was the best guide we could ask for and more.
Thank you for everything, the tour was exactly as you said it would be, we will recommend it in the future for sure.
As for the photo you sent us, please, you may go ahead and use it in your website.
The tour was amazing, we had a great time, especially with Mia which was the best guide we could ask for and more.
Thank you for everything, the tour was exactly as you said it would be, we will recommend it in the future for sure.
As for the photo you sent us, please, you may go ahead and use it in your website.
Our Volunteer Meal at Dujiangyan Panda Base
Good morning Vivien,
Just to let you know that our trip was amazing and expectations were more than achieved
Every place we visited was so beautiful....excellent hotels....very tasty food.
It was just amazing
I would like to congratulate for the outstanding services rendered by Summer our travel guide and Dai our driver
They both were great and very attentive to us all time
we gave them a tip but if there is any other way to remark our recognition please let me know
These 4 days have been like a lot of happy time for us and we came back home with a lot of nice memories and hundreds of photos
Thank you so much!
I’m now looking four our nex destination Zhangjiajie :)
For sure I will dive in your web site and I will recommend your website to any person asking for travel services
Happy Gold week!!!
Regards from Hong Kong
we loved it.
We are still on vacation. When we are back, I will give a good feedback.
We have a few good pics, but I need to get them off the phone first.
Please feel free to show the pictures I sent.
Also, we appreciated your quick response to
our feedback. We are looking forward to asking for your help for our next China
We visited the elegant Black Dragon Pool in Lijiang
We took interesting picture with the Three Pagodas
We are doing fine!
We are back in India.
First of all my thanks to you on this wonderful and meticulously planned tour. We never faced a single problem at any time of the tour.
My sincere thanks to Kei and Andy, out two highly enthusiastic guides. They were very accommodative and friendly.
We have like very much your gift.
Casie was the best guide up today.
For the train at Shanghai airport.
From town Hangzou How do we do?
Nice cruise we have understanded.
Nice boat nice service
First of all, a very warm and hearty 'thank you' for the excellent tour you organized for our family. I am sure my son would have already written to you. By the way, all the tour guides were superb, but I still need to make special mention of the last one - who took us around Guilin and to Yangshuo. She really outshone all the others.
I have strongly recommended you to my friend Mr. Chen in Wuhan for our groups from my University in the US whom I bring to China every summer. You may hear from him in due course. We typically go to Shanghai, Yichang/San Xia, Xi'an and Beijing.
Lastly, you recently sent me an email at this address (1 or 2 weeks ago) which I seem to have accidentally deleted. Could you please resend that.
With best wishes
We are having a great time and are sorry to have to go home a bit early.
We had a fantastic holiday and would totally recommend China as a destination and your company as the travel agent.
We’re both really busy catching up on work at the moment, but if you can give me a couple of weeks we’ll sort out some photos and let you know our thoughts on the trip.
Sorry for the late reply, I left a long recommendation letter with our guide.
Thank you very much for the professional and pleasant attitude.
We enjoyed very much the tour, we were very impressed with your team and of course from Tibet,
We highly recommend China Discovery as a company that organized tours to Tibet from the permit, hotels, tour guidance and locations offering,
Thank you for a wonderful trip. We love it.
I apologize for the delayed response. I have been writing my travelogues since my return home. Here is my response to your questions.
Here below are the questions for you:
Vivien was outstanding! She did a fantastic job with rapid responses to all of my questions.
My tour guide was outstanding, too. He did a wonderful job explaining all of the sites and was very patient with me as I made the climb to the top of the Potala Palace.
I would highly recommend this tour company to anyone who want to visit Tibet.
Thanks in advance.
I have one small suggestion. During the tour, there were two climbs that required a lot of energy. These were the climbs up to the Potala Palace and the walk up to the Sera Monastery. I would recommend doing those before lunch. Doing those climbs after a full meal was not wise Aside from that, the entire tour was outstanding!!!!
We came back to Taiwan last night and will fly back to the States Sunday night.
Thank you for arranging such a good trip for us. We all enjoyed it very much. I will provide a more detailed report when I get home.
Thank you for your kind note. The trip was good. Amazing nature and even more amazing (well at least for me) feats of engineering and construction that probably hardly anybody notices. Also lots of extremes within very short distances. We were happy with the service received. Our guide Christina is a very nice young person. By the way does your company sell tours to Tibet by any chance?
I send you some photos. Everything was perfect
I enjoyed very much the tour. Hank and the driver were very gentle. I.learned lot of things about the boudhiism. I stresses a little bit about the permit espacially in the train because nobody speak english.
So I recommend the tour . I loved so much the land and the people. I envoyed to travel with a small group . We were 3 people.
We are in Lhasa. Everything is great. The gifts are wonderful and we both were very excited from it.
Daniel was very helpful and nice.
So thank you very much, I am sure we will enjoy the tour and will recommend Tibet Discovery for the great service.
We had good time in Lhasa and Guilin. The tour guide is very knowledgeable. He helped us understand Tibet -A mystery place. Guilin‘s driver is a very nice guy. Thank you so much.
Hongli & Dave
1. Yes our travel consultant of your company was fast enough to answer our E-mail and patient enough to answer our questions.
2. The service of the tour guides during our whole tour was excellent.
3. Yes I would like much to recommend your company.
We love our hiking experience in the Great Wall
First of all, thanks for your help on the ctrip refund.
We really appreciate it.
Here is my answer to your questions below.
Yes. The consultant is very responsive and helpful. I experienced some difficult situation during the trip and the consultant provide help and guidance to me.
The service was great!
Yes, I will.
I'm still in China until mid-June. So no time for photos etc. right now.
Everything was perfect.
I’m allowing for the company to post photos but not my personal information such as email. Only post my first name!!!
Please see photos attached.
Yes, Vivien is very professional and oriented. She provide timely response. Very please with service.
My tour to Xi’an was a wonderful experience.
Kelly was outstanding and professional. Very educational and organized. Thank you China discoveries for an awesome experience.
Yes, I would most certainly recommend this tour and the company.
Sorry for our late reply, how are you?
We had such a great time in China: we managed to see everything we had planned together and we truly enjoyed every destination. Almost every guide was exceptional: Lindsay in Beijing; Dave and our driver Cheng in Datong, Pingyao and Taiyuan; Elina in Xi'an; Alice in Guilin and Becky in Suzhou. They all did a great job, they always helped us with the hotels; they took care of us choosing for us the best restaurants and ate with us ordering the most typical and tasty dishes. They were attentive, earnest and prepare about all the places we visited. We also loved chatting with them about Chinese culture and learning from each other about our different lifestyles. They truly enriched our experience in China and we lived with them unforgettable moments.
Jamie in Hangzhou and Frank in Shanghai were ok, but they were hasty and cursory with us. The only restaurant where we didn't eat well was the one where Frank brought us to in Shanghai. We want to tell you these things just because we want to be honest and truly sincere with you. We loved your choice of all the other guides so much that we feel obliged to tell you about it. We could not tell you enough how much we enjoyed every single day of our stay in China: we loved every palace, garden, museum; people were always so welcoming and kind; food was outstanding!
Thank you so much for all your precious work, you helped us building such stunning memories and we are truly grateful to you!
Thank you so much Vivien, we would love to travel again with you next time... maybe in Tibet!
Best regards from all of us!
Beautiful Night View of Shanghai
Amazing Great Wall in China
The trip was wonderful Vivien -- is there a place that it would be helpful for me to leave feedback publicly? TripAdvisor etc?
We loved Phoebe, the hotel was great -- all went off without a hitch. And your gifts to us were an added plus.
My son-in-law is a photographer and he will have the best pictures. I can send you a few from my phone, but if you can wait, we can get some really good ones.
Susan hugged a cute Giant Panda
Not back till Monday . The trip you organised for us was excellent
Will give more feedback when home.
Good morning Vivien,
Yes we are back home recovering from jet lag. We would like to take this opportunity to thank you and your staff. You were able to organize and coordinate a smooth tour from start to finish. As for improving service, the only direct contact with your company would be through direct contact with the local tour guides. That said we would say that 2 of the guides, namely David and Alex stood out above and beyond the others. Without them we would not have completed the tour. The same goes for you. Your patience ,rapid replies, and understanding and will coordinated transfer from city to city was done with minimal flaws. We highly recommend your company to others and will again tour with your company in the future. With best regards.
We had a lovely time on our Yangtze cruise. Thanks for all your help.
We have had 2 nights in Wuhan and are now on our way to Guelin. Could you recommend any Yulong River day cruises?
Greetings from Elli!! My friend Annie and I have just returned from our trip to China. I would like to THANK YOU for all of your help and professional knowledge in making our trip so WONDERFUL. It was more than we ever could have expected. The itinerary was perfect and the guides and drivers were very friendly and helpful and added to our overall experience. We came home from China with truly memorable experiences of a life time all because you made it happen for us. We can’t THANK YOU enough. You are the BEST!!! With great appreciation!!
Thanks for all your help in arranging the transportation and tours! It worked out very well. We are on our train to Zhangjiajie now. The cruise was very good and exceeded our expectation.
Is it possible to give me a receipt of some sort for Chongqing and Yichang transport? It can be a combined receipt or separate. If you can indicate my name, date and transportation that would be great. Thanks!
We thoroughly enjoyed our Yunnan trip. The China Yunnan landscape is spectacular – the Stone Forest in Kunming, the paddy fields in YuanYang, Potasa National Park in ShangriLa and the Ancient Cities of Dali and Lijiang. The guides were all informative and well versed in the history of each city, giving us an insightful account of the way people used to live and trade, folklores from the beginning of time in those places, economic development in history with the formation of the ancient silkroad via the caravan and sea routes. We also enjoyed the dynamic Yunnan performance in Kunming which artfully encapsulated the beauty and colours of the various tribes in Yunnan. The peacock dance was really the epitome of Yunnan elegance and grace.
Yuanyang’s paddy fields is really the most naturally gorgeous landscape and we enjoyed the 5km walking trail along the paddy fields. The only challenging part is the toilet for ladies and that took bit of getting used to (for my wife) while we were there few days.
We also had some amazing experience in the Dali village. The tour guide arranged for us to enjoy a typical home cooked lunch in one of the houses in the village. It was an honest and down to earth experience as we indulge in the serenity of the village life, enjoying the simple yet delicious food. There is a lovely traditional three tea ceremony at the end of the meal.
We felt top of the world at ShangriLa at 3,600 metres above sea level. Though we took a night to climatized, our 3.3km walking trail the next day at the Potasa National Park was refreshing in the snow. Our guide was warm in hospitality and took us to a very lovely restaurant in the ancient city. There, we had the best hotpot we had in China – far exceeding the hotpot back in the Shangri-La hotel where we were staying in. We really enjoyed the food and hospitality of our Tibetan guide, Mr Padma.
Last but not least, Lijiang is very beautiful and most relaxing for us. The Intercontinental hotel is strategically next to the ancient city and we enjoyed walking on our own in the evening, soaking up the shopping and pub culture in the vibrant city. We highly recommend this itinerary to anyone who is looking for a great holiday in China.
We all enjoyed the cruise. The girls love d the meals and their cabin.
The crew were very kind and helpful. Jack the cruise manager always had time to explain things to us.
Thank you once again for your help planning our trip.
The Yangtze River Cruise Fun of Margaret's family
My apologies for the late reply as I actually forgot.
Yes, we did have a great time even with the cold weather.
Eric was a great tour guide, many thanks to him as well.
Happy New Year to you as well.
Our entire trip to Chengdu, Chongqing and the 4-day cruise through the 3-Gorges was very well planned and coordinated. Your tour guides were all very knowledgeable and tentative, and I greatly appreciate the fact that I was always able to reach you whenever there was a problem. even your tour guide in Yichang was very patient and pleasant, and was a big help when we were checking in at the Yichang airport, and there was a problem with our identity card at the airline counter. Please thank both Sophia and the Yichang tour guide for us.
The 3-Gorges cruise was enjoyable. The food was mediocre (and could definitely use some improvement). the highlight was the boat ride through the canyons on the 3rd day, which seemed like to ride back to a timeless nature.
I am very impressed with the service of your agency, and will definitely recommend you to TripAdviser and to my frineds.
Thx for arranging magnificent tour.
We have very nice experience with your tour guides. Travelling arrangement made by you is very good. Thanking you for your efforts & services
Looking forward next visit with you only
Thank you... Thank you very much!
Thank you & Obilige
My tour guide Lobsang and driver were fantastic! So helpful and willing to share information.
Actually it was mentioned in our group that we felt lucky to have them as other tour guides we saw did not seem as helpful or nice.
Plus we felt very safe with our driver.... Especially on the 122 switch backs near Everest! So nice and cautious!
Overall it was a lovely trip.... Just wow so much driving time! Did not realise how far away Everest was!
We appreciate your help and the service you offered.
We enjoyed our trips that we booked with you, especially with our guides Vivien from Kunming , and Vincent from Lijiang.
Best wishes Cornelia
Yes I just got home yesterday.
I had a brilliant time thank you for organising. Fen was a fantastic tour guide, so friendly and helpful. She took lots of photos for me and gave me lots of information on the pandas. She was wonderful.
This tour was the highlight of my holiday.
Everything is wonderful. We have a great time. All services are excellent. Would be using your tour again for the next trips.
Thank you very much! Very good. May group really had a good time.
Rich and I thoroughly enjoyed our 14 days in China. Each of our guides was incredibly knowledgeable, friendly, helpful
and made our tour very enjoyable.
We absolutely would recommend China Discovery to anyone wanting a private tour through China!
Special thanks go to: Laura, Diana, Eben, Grace and Echo, who made each city memorable and of course the drivers who managed to safely deliver us to our destinations!
Thank you again.
Rosalie and Rich
The Great Wall is amazing
I enjoyed biking on Xian Ancient City Wall
Unforgetable 7 days amazing private tour Wuhan, Yangtze cruise, Chongqing , Chengdu
Thank you so much to our trip consultant Vivien Li, she’s very friendly , fast response to many changes in our itineraries on email , professional to organise at the tour’s plan.
All tour guides are also very friendly & helpful , well educated & talented as a guides. The drivers are helpful & careful driving also always punctual to pick up at the start of each day. Hotels are convenient to stay and located near shopping area. The cruise was great , the ship is beautiful & clean ,Meals are definately delicious . The tour was running as scheduled in the itinearary, everything was well arranged from the start. I would strongly recommend China Discovery Tours & Vivien for everyone who wants to travel to China.
Thank you for your email.
We had the most wonderful time on board Century Sky, in fact it was my favourite part of our tour. Everything about the cruise was just brilliant and the cruise staff were superb.
However, I must also thank you for helping me arrange the cruise and all the extra information you gave us before travelling to China. It was a little daunting planning the trip ourselves but with your help made it so much easier and for that we can’t thank you enough.
With kind regards,
We are back from our 31 days visit to China. It was wonderful and we are very impressed with the progress made since I was last in China (about 20 years ago). The cruise was wonderful in all respects. The room was very beautiful and we were surprised that the executive suite included the VIP treatment. The excursions were very well organized and interesting. Also, you coordinated well with the guide that was picking us up in Chongqing. I can recommend this cruise wholeheartedly.
All the best,
Jan and Pierre
Dear Ms. Li,
My wife and I are also in Taipei now, after a wonderful 10-day tour in China organized by Bamboo International. We enjoyed very much your professional services ever since the beginning. The program, the accommodations, and the guides are all great! We also would like to take this opportunity to recognize our tour guide in 張家界，Ms. 王皎梅 for a job well done!
We would definite come back to you for future businesses, and would not hesitate to recommend your services to our friends.
Thank you very much!!
Great Trip in China
Attached please find a group photo in 張家界，thanks again for your coordination!
The Landscape in Zhangjiajie is amazing
We are in Taipei now. We had a great time in China. Everything went smoothly. Thanks for your tremendous efforts to make our trip successful. All the tour guides did a great job. Organized and paid attention to details. We enjoyed their company.
We will give the highest recommendation to our friends. We will contact you for our next trip to China.
Good afternoon. We reached home safely in Penang Malaysia around 10:45pm. We had a Great trip at Emeishan Expedition. We are very happy in Appreciated Linbo services n professionalism. We felt sorry for him if he could get the extra fees during the tour. These groups are truly n really a hikers, they come because of the Emeishan Challenge! I could like to use your services again for another hiking expedition in future.
On behalf of the team, thanks you very very very much!
Have a nice day.
Firstly thank you for making all the arrangements they worked well and we were more than happy with the organisation from your office.
The cruise was made by the scenery which is what we wanted to see and the staff on the vessel were perfect hosts.
However the vessel we felt was in need of refurbishment, completely adequate but getting worn and needed some investment to make it just a little bit special. Simple additions of umbrellas on the sun deck, more proactive drinks waitering, and better buffet food would have made it far far better with very extra little investment by the ship.
We were very happy with the guides Oliver and Nancy, both were very good and we would recommend both (particularly Nancy) to anyone in the future.
So please take away this was a very enjoyable experience which with a little extra improvement by the ship's owners could have been a great experience.
Best wishes and thank you again for your organising.
The river cruise was definitely one of the highlights of the vacation.
Your service was very nice and friendly.
The excursion during the trip (ghost city, 3 smaller gorges and 3 gorge dam) have been very interesting.
The support by Melody was excellent. She did a great job to make us non-Asians feel comfortable.
Also the other girls that served us dinner or drinks at the bar have been very friendly and helpful.
The only point for improvement was the cocktails. I am not sure if there is a different way to make cocktails in China or if it was only on the cruise, but I was a bit disappointed about the taste.
All in all it was a really great trip!
With best regards,
Good Views from Yangtze River Cruise
We made it home safely last week and want to say a big "THANK-YOU" to you, the guides, drivers, and anyone else involved for a very successful trip! Everything went smoothly thanks to excellent communication among everyone making for a trip that ran like clockwork. We never had to be concerned about anything so were able to thoroughly enjoy the vacation. All of the guides and drivers were always professional, courteous, friendly, knowledgeable, and on time which we appreciated very much. While they all did a great job, we were especially pleased with Kevin (Beijing), Eben (Chengdu), Dajie (Tibet), & Andy (Shanghai). They were kind, thoughtful, pleasant to be with, and always had our best interests in mind making each day the best it could be. We are grateful to have found such a great company to work with and will happily recommend China Discovery to others. We wish you and the others all the best and will enjoy fond memories of the trip for years to come!
I filled out the feedback form. I really enjoyed the tour and I am willing to serve as a reference for you for people in the US interested in traveling to China. Your team was very professional. I learned a lot and I plan on returning to China for another visit. I will be in contact with you when I am ready for the next trip.
I am busy at work now but will try to provide you with additional detailed feedback or if you send me a feedback form I will fill it out. I will also send some photos.
Apologies for the late reply.
We had the most amazing time on the trip and it went by too quickly.
The guides in each city were absolutely amazing. They were so helpful and so knowledgeable.
Everything on the trip was perfect and went according to plan.
Thank you very much for your hard work arranging everything for us.
My husband and I are already talking about our next trip. We would love to see other parts in china and hoping for next year.
Thank you again for everything.
Apologies for the late reply.
We had the most amazing time on the trip and it went by too quickly.
The guides in each city were absolutely amazing. They were so helpful and so knowledgeable.
Everything on the trip was perfect and went according to plan.
Thank you very much for your hard work arranging everything for us.
My husband and I are already talking about our next trip. We would love to see other parts in china and hoping for next year.
Thank you again for everything.
We had a wonderful trip, thank you very much for all the arrangements.
Here my Feedback.
The Yangtze river cruise was one of our highlights on our China tour. The Victoria Jenna was a fantastic ship, the cabin was very clean und with a high standard. The staff was very friendly and very well organized. Everbody speaks English. The tours and the onboard shows were fantastic.
When we went on board, we were not registrated and so we have had a problem to check in. But at the reception they found our booking and because the cruise was not fully booked, it was no problem to get cabins. Please check, what was missing for our registration!
So again thanks for your support!
All was ok, the trip was so nice, I loved it.
The following picture were shared by Andrea.
Andrea visited Potala Palace
I have written the review and it is pending review by Trip Advisor. Thank you again for your help. You went above and beyond when dealing with us and we very much appreciate your help. Attached is a picture of Zach with my husband at the Leshan Giant Buddha. Enjoy.
Lynn and John
The following pictures were shared by Lynn.
Lynn and John visited Leshan Giant Buddha
Thanks for coordinating my Tibet tour. I had a really nice time and was very impressed with Pendon. Could you send me a link for your Trip Advisor page so I can write a review please?
We had an amazing experience. We already gave our feedback using the ship's evaluation form. I don't know whether you have another one.
I'll share some pictures in the comming days.
Have arrived home after a really wonderful trip. We really enjoyed every part of our trip in China. The Yangstze River Cruise was fabulous and would recommend it to anyone. Our 3 day stay in Xi'an was also very good.
I would like to express our thanks to you personally for organising the cruise and the other bookings so well, we really appreciated it.
As yet I have not gone through my photos, but when I do and if I see something good I will send it to you.
Thank you once again Vivien.
Thank you for the follow up. Yes we had a blast in Beijing. Lisa was such an excellent tour guide, very patient, understanding and accommodating of our group.
I'll keep Candy's number for our return trip to Beijing.
Our guest was much enjoyed the trip and they do recommend your service for next trip.
Again, I am also thank you for your good service.
We had a wonderful time with Yangtze Explorer.
The room was clean and roomy with a nice balcony,
the services was superb and the food was excellent.
We will recommend Yangtze Explorer to our friends.
Thank you so much for your help. we like the trip!
Soryy I am so late to write to you = am having a wonderful holiiday at my son!
Vivien, the whole trip I have had in China was simply awesome, from my self-booked trip to walk the Great Wall for 5 days, (tough, but absolutely amazing!) to your booking of my trip on the Yangtzhe, it has ALL been spectacular, and I want to THANK you SO MUCH for all the trouble you took to book for me, the very good advice and everything else!
You have gone out of your way to make things absolutely great for me, and it is so much appreciated.
I hope that sometime in the future I may be blessed to do another trip to China, and will certainly remember you!
Your country is simply amazing and I enjoyed absolutely everything!
Thank you again, do take care, and may you have many many more satisfied customers!
So, I start by thanking you for the organization and close follow-up. Your outstanding service was greatly appreciated.
Tour, well organized. Guides, outstanding or excellent. Drivers, very good. Cars, very good as well. Hotels very good.
Your guides did a great job all along from the moment we met till they let us go at the airport. One was a little bit of a slight exception which we have already discussed. Places we visited were great. Have to say we saw some of the best of China. Kudos to you for the proposed itinerary.
Another thing I would like to mention is China in general. We westerners have a view of China being rather scary, poor, disorganized and dirty country. However, we were really surprised to see a totally different China from what we “were made” to believe. Clean, organized, safe, very good infrastructure, good airlines, excellent airports, good trains, good hotels and excellent service in general. And this has even made our holiday more pleasurable.
Some remarks I recommend you should look into for westerners. Hotels to have western food. And some of the guides to be familiar with the right restaurants to recommend to customers when one ventures on his own. And very important also, to be familiar with the right toilets, seating and clean! Dongchuan, it’s awesome, it is very remote but a better restaurant would be good.
Photos, sent in a separate email. Take your pick.
Once again, thank you for the organization, follow-up and the outstanding service you have given us.
I look forward to another opportunity to visit China and work with you again.
Please pass on our thanks to May - we had a great day! She was an excellent guide and very knowledgeable.
Xi'An sights were great. Seeing the Terracotta warriors was another big item from our bucket list. Just a note, guide was good but his or her attitude needs improvement!
Guilin / Yangshuo were very good as well even though we were unfortunate to have a rainy day during the river cruise. Guide Jennifer / Menjia was outstanding same as Ivory in Beijing. Jenifer is very knowledgeable and she went out of her way to meet our demands. Thank you.
Thanks for names and contacts for Kunming and Lijiang.
Sorry for such a late reply, but I did want to let you know that the trip went very well.
It was very interesting and all flowed pretty smoothly.
For me the highlights were the Great Wall, the Terracotta warriors, Lhasa, and Chengdu. All of which were so interesting, I think Susan has already mentioned we didn't enjoy Guilin and the cruise so much and perhaps a shorter time in that area may have been better.
I would particularly like to mention the guide in Chengdu, Eben and the guide in Lhasa, Jamien (not sure of spelling) who were both delightful and made our stays in those areas really good.
Hope these comments are helpful.
Dear Ms. Vivian Li,
Sorry for taking so long, but I'd be delighted to give you some feedback.
The tour was very well organized. The cabins were in good condition and quite spacy. Even if one didn't want to go out it gave a comfortable feeling. The room-service was excellent. Mind you, we didn't see much of the room-service but we felt their presenz. Always clean and fresh. We enjoyed the self-service buffett because it meant you only get what you really wanted and how much you wanted. The service in the restaurant was excellent. Quick and friendly. As we travelled as a mixed family (chin - engl) which weren't able to speak each others language, we appreciated the occassionally help (translating) of the servants in the restaurant on deck 6 (especially Daisy and Abby). The rest of the crew was also very helpful and friendly.
Do to the low water level, going from and on bord was a challenge (especially for any handicaped people). The lift was a great help for my wife, but - why does it have to end on deck 5 when the cabin was on deck 6 :-) For reasons unknown I took part on all excursions, which was very exhausting at times. 1000 steps or more up and down to the pagoda, temple and so - but it was worth every step. As I said, a very well organized and planned tour and excursions.
Even if the excursions were timed, one never had the feeling to be in a hurry. It seemed there was, even in a tight time shedule, always time to rest in between.
With other words, I would always recommend this particular river cruise.
For the photo's, well - I'll take the time and find you some. I'll send them on a seperate email.
The following picture was shared by Rolf.
God's Peak along Yangtze River
Scenery of Shennv Stream
Overlook View from Shibaozhai Pagoda
Have posted a review on tripadvisor, under the name craydive, on the link you provided below. Thank you again for a wonderful holiday.
Here is what I posted:
I had been to China before and talking with my son, we decided to go to China together, including my son's partner. The previous company I toured with wasn't conducting tours for anyone over 30, so I went to the local travel agent and had quotes done for the airfares and tour. I had to sit down at the price quoted. I took to the internet to see what was available, and found China Discovery (based in Chengdu). I emailed for a quote on a tour and Rita came back very quickly with all the answers and the quote. I had to look twice as it was considerably cheaper than the local travel agency. Being a bit distrustful of the internet, I read through the reviews of China Discovery (based in Chengdu). I found a lot of glowing reports. Again, being a bit distrustful I emailed about 20 reviewers and asked some questions of their tour. About 7 of them replied, and I was getting a good feeling about China Discovery (based in Chengdu). I decided to go with them, and Rita continued on with us as our agent. Rita had to leave as she was having a baby, and Vivien was assigned to our tour. Vivien was wonderful, in that she picked up where Rita had got to, and then finalized our tour details. Payment was by bank transfer, and I will say, follow their instructions very carefully. I made a very small deposit to make sure the money was received by their finance department first before I transferred the full amount. The next thing was getting a visa for China, again Vivien forwarded me the right documents to apply at the Chinese Embassy in Australia. The photo requirements are different for passports but the Australian Post Office has all the details in their camera and so getting the Chinese photo requirements was a breeze. Just make sure you tell the APO that you want photos for a Chinese visa. The visa application was not hard, just read the form, put the letter in from China Discovery (based in Chengdu) and send in your passport. Between getting the visa and waiting to fly to China, I received a email from Vivien advising that the Peony Flower festival was on in Louyang when we were visiting, and would we like to go, at no extra cost, as it would fit into our timetable. It is small things like this that sets travel agents apart, and Vivien was on the ball with this one. China Discovery (based in Chengdu) have guides in the places you visit, so on arrival to Shanghai we were met by the guide and a driver called Geng. Only for our small group of three. We were taken to the hotel, and booked in, and then the itinerary was sorted with the guide. At the end of the time in Shanghai we were taken to the airport, waded through the large bustling crowd and checked in on our plane. Emily the guide was wonderful in this as it went smooth as silk. The same happened when we arrived in Xian, Louyang and Beijing. I found the guides very good and wanting to please the group. They were knowledgeable about their city, and the attractions we went to. On top of this I felt very safe in their hands. I won't go into the attractions as you can read about them on line. Suffice to say any deviations from the normal tourist run was easily accommodated by Vivien and China Discovery (based in Chengdu). An example was we couldn't go the the acrobat show in Shanghai as it was booked out, but after sms'ing Vivien, she arranged for the guide in Beijing to organise for our group to go to acrobat show in Beijing.
Some things that are useful to know are when booking into the hotels it is very common to ask for a deposit, to cover the minibar. The hotel will ask you for a credit card and reserve an amount on there, to be released when you leave. Unfortunately, this release takes a long time by the banks in Australia. So my work around was to give cash as a deposit, and collect the cash on check out. This worked well. I used Aussie dollars for the deposit, as the classy hotels we were booked into had no problems with foreign currency. Please note this is nothing to do with China Discovery (based in Chengdu), as they book the hotels like every one else does, but on your behalf. It is the individual hotel policies.
As an Aussie, tipping goes against the grain, but it is the way of the world. To solve this, I talked with our group and we all decided on what to tip as a group. This worked very well. There is a guide on the tipping in the documents you receive.
I also took a cheap travel phone with me, and our guide in Shanghai helped with a Chinese sim card. By doing this we always had contact the guide and driver. Vivien was very helpful and was regularly sms'ing and calling to make sure everything was going well.
Also note that Whatsapp and Microsoft Bing work well in China but Facebook and Google don't. Well mostly don't as the in one hotel we did get to use Facebook to call home.
To sum it up, we really enjoyed the whole tour, the guides, the drivers and most of all Vivien, who worked very hard to make our trip a success and enjoyable. As I said, I felt safe, and always had someone whom I could contact if I needed to sort details out. Would I use China Discovery (based in Chengdu) again, you bet, and I am already talking to my family for a return trip to China, and we will most definitely use China Discovery (based in Chengdu) again. They have good prices, great hotels, and a friendly attitude to you as a traveler.
Sorry for the delay in replying. It was a busy time at work after returning from holiday.
Our trip to China with your company was wonderful. Very well organised!! And I appreciated your telephone calls to check on us. My favorite places were Lhasa and Chengdu. All your staff were very good and very helpful. We really appreciated Jameen ( ? Spelling) in Llasa with his flexibility and extra help when Merryn was unwell and lost her wallet.
The hotel accommodation was mostly good. We had trouble with a couple of them with air conditioning, which didn't work, despite the weather being hot. The holiday inn in shanghai was disappointing- the breakfast was below standard and it was a long way from the city!
Again thank you for a fantastic 2 weeks. I would highly recommend your company, and if I were to return, would use your company.
Thank you very much
The trip was absolutely wonderful. Daniel was AMAZING!! I would love to write a review about him and your program if you could please send me a link. Thank you!
It is a month since we arrived to Shanghai. What an experience! Completely different world. The most memorable were Great world of China and Terracotta Worriers and Forbidden City. Our scheduled activities all were in time and completed. Our tour guides all were very good taking good care of us. One of the drivers in Beijing, got few times problem with car, but he made sure that replacement was available with no time loosing. The only hotel we did not like was in Suzhou. Problem with air conditioner and water. Nobody speaks English at all. In our understanding hotel was far-far lower in quality then in Shanghai (even only 0,5 point less). We will recommend our friends to use your agency and your expertise, Vivien. Sorry, I am not very good with computer, so ,cannot provide photos. I remember one of our guides made some photo of us. Maybe you can ask them. Thank you very much for making all run so smooth very day in China.
Many thanks for your email.
The tour did indeed go well, and in all honesty we particularly liked that we were on a boat that was predominantly Chinese as opposed to having mainly westerners. I reckon there were about 300 Chinese, 30 Germans and 7 English speaking - which suited us well.
Overall we were very impressed with the food, which for dinner especially was better than we had expected.
However, the most important feedback from me was about your help to us late on the first night. We had been awake since 5am and travelling for most of the day on the train. Obviously there had been a language barrier misunderstanding about the extra bed/sofa bed - but we resolved it in the end with tour help. I think you often see best how good a travel agent/agency is not when things are going well but when there is a problem to solve. I was very relieved when you picked up your mobile phone that night and for all your assistance that followed. We cannot thank you enough.
Thank you so much for such speedie work. I cannot speak highly enough of your professionalism and dedication to making our tour what it was, a great holiday. Your efforts are very much appreciated. When I get back to Australia at the end of the month I will write to your boss and tell him of the great work you have done.
Just a quick note to thankyou for all your help on the Yangtze cruise.
We had a great time and the Century Legend was a beautiful, clean, modern ship. The service was first class, food excellent, and our room perfect!!!
We were very happy with the booking that you did for us.
Please feel free to use us as a reference if you like.
Michael & Vicki Furey
The following picture was shared by Michael & Vicki Furey.
Michael & Vicki Furey Took Yangtze River Cruise in March of 2017
We really enjoyed our China trip and are very happy with your service. Here are the answers to your questions.
1. Yes very much so. Vivien was very quick to respond to our questions ( even in weekends!)
2. All our tour guides were very good. Their English was excellent, they were always on time, flexible to meet our wishes and very knowledgeable. Having said that, Kevin in Beijing was our favorite.
3. We would definitely recommend your company to our friends.
Thanks again for the great service you provided.
Sandy and Ron
We have the tickets and thank you very much for all your work. The holiday has run very smoothly and I will pass on your details to my Australian travel agent - I think they need a contact in PRC . Will speak to them next week - after returning of course!
Just to say a big thank you for all your help and efficiency arranging our holiday. We had a great time, especially the day in Chengdu - the morning at the panda reserve was wonderful!
Please can you send me the link to the trip advisor website so I can write something there about our lovely holiday?
I'm sorry it's taken me a long time to write my review. I got back and I've been so busy with work.
I wanted to let you know that so many people have been asking me about the tour. I'm giving out the link to Chinadiscovery.
Please say hello to Kevin for me. I will write soon and send pictures.
All has gone very well - thanks to you and your colleagues. I'm in Zhujiajiao today and looking around some parts of Shanghai.
I just wanted to email and thank you for the tour you organised for me! I really enjoyed it! I didn’t read all notes carefully ( only just now) and did not tip the driver. I tipped my guide but only because I wanted to and not enough. Is there a way i can transfer you money to tip driver and I would also like to tip the guide more as she was fantastic! I feel really terrible about it as I did not realise and did not think to! Please advise. Thank you!
I can send photos when I get home. You may use my comments on your website. Answers are below:
Vivien was very responsive and thorough. I was able to book a second tour and a transfer easily from my phone using email.
Mars was an excellent guide. Since we had to wear gloves to do the Panda keeper experience, she followed us around with our camera and took good pictures of us. She was very flexible, pleasant to be with, and after we returned to the hotel she helped us plan our evening activities.
Daniel was also excellent. He is flexible and he adapted well to our style of travel. When we returned to the hotel he gave us suggestions for dining and assisted in booking a transfer.
Both guides went above what was expected and I would easily recommend Mars and Daniel for English-speaking tourists.
The consultant, guides and drivers were all excellent and I would definitely book with you again. It was so great to be able to have immediate access to an English-speaking consultant to book additional tours for me while I was busy touring in Chengdu.
Thanks a lot for your wishes.
For you and your family also the best and all your own dreams come true.
The trip was excellent and tks a lot for all of your service.
Your arrangements are perfect, beyond much of my expectation from a Chinese agent who I had never known of.
For the cruise, generally is fine. However, there couple of points to mention :
1. The foods throughout the trip are not to the standard comparable any luxury cruises I took before, particularly at this price.
2. The cruise should have provided dinner during the first night and lunch or at least snacks on the last day.
Besides the foods, we enjoyed the trip.
Thank you again for your arrangements. I shall not be hesitate to ask you to arrange my next trip in China.
Our tours on 12th and 13th November were very good. May is a great tour guide, and I enjoyed speaking with her over the two days about life in Chengdu and China. I didn't get to say a proper thank you and goodbye to her and I feel bad about that.
Do you have a specific survey form that you would like me to complete? Can I help by writing a review somewhere?
Let me know.
We have forwarded China Discovery information on to two other groups of travelers so I hope this generates more business for you.
Regards and many thanks again for your kind assistance during our time in Chengdu.
I am just writing to thank you for all your help arranging my Yangtze cruise. It was a great trip and I really enjoyed it - and all your arrangements worked out perfectly - you are a star!
I see that your office is in Chengdu so I am wondering if you could recommend an agency to help me organise a trip for myself and my daughter to Chengdu and Harbin in December? Please let me know as soon as possible.
Thanks again for all your patience, efficiency and support.
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