Chew

Chew

Singapore

Reviewed on September 23, 2020

Thanks Wing, we came back safely and had a great trip overall. We had great tour guide and driver whom we will recommend without doubt and we took the liberty to change the schedule as we toured, depending on the weather and situation, which suited us. I’m actually glad lightning struck, allowing us to spend the last night in XM, as I think 2 days and 1 night in the Tulou is more than sufficient. I’ll leave Chew to comment on your email but you can also take my comments here if you want. Thanks again !

Hi Wing,

Yesterday just before check out at Xiamen ,  i had already completed a detailed questionnaire form and handed over to Adam.

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

Yes, it was good service from tour coordinator, tour guide and driver. They are all very professional and good people.  I will recommend to friends for sure.  

(2)  Do you have some suggestions for us to improve our service?

The initially proposed 3D2N itinerary is an overkill of Tulou visits.   The original plan was such that we visit Chu Xi on Day 3, but Chu Xi is the furthest (3 hours) from Xiamen, so it doesnt make too much sense cos it would be a mad rush if guests are rushing to fly off on Day 3.    Our tour guide Adam adapted the itinerary, we cut down the more commercialized tulous and he even  included He Keng Tulou which is the place that Hollywood Mulan was filmed in, that was a real treat.   

From our experiences, if we fly into Xiamen by 9am, we would have 2 full days of Tulou visits, which is more than sufficient.  First nite at HeRongZhuang was a good experience, the staff are very hospitable and room was very nice.   Second nite at Prince Hotel there was power failure, and after being in the dark for 4 hours, we decided to check out and drove to Xiamen.  We were on the road from 9.30pm to 12 midnight.  I think it would be better if the itinerary just have first nite in Tulou and second nite in Xiamen, with Day 3 in Xiamen.  

(3)  If you want to do travel again in China, would you like to use our service again?

Yes.  I would certainly consider

 

Regards

Date of Experience: September,10, 2020
Trip Type: Traveled as Couples
Tour Customized by: Wing



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