Chongqing Reviews - What Our Customers Say about Chongqing Tours

Hi Riley,

Great, you guys run a great operation Riley. I am very impressed with the Bamboo company and how long has the company been around? A long time right?

Steven in Guilin was reliable and gave great information and insight about the history of the place and the tourist attractions. I feel like they were there to help me and very kind. The driver was also kind and I like the 7-passenger vans.

Sandy in Chengdu was just as helpful and kind, awesome and knew a lot about the area as well. Gave a ton of information and the driver was helpful too. more driving there in Chengdu for sure. That giant Buddha is massive and so amazing. crazy that humans actually built that, doesn't seem possible, they were so clever with building it.

Good evening Wonder!

The trip to Chongqing were great. The driver was good and the car clean and tidy. Perfect. Diana was also very good. Knowledgeable and willing to adapt to my wishes or needs. Very well experienced.

For further trip around China I will use your services for sure.

Dear Mr Mike Liu,

It is my pelasure to hear from you again. I am glad that you and most people in your country progressively defeating the virus.

I hope that everything will be back to normal in a very short time.

Please keep in touch.

Thank you and best regards,

Jimmy

Dear Mike,

Thank you for your lovely mail. This epidemic was badly managed by some countries, they thought just like SARs only Asian were affected. However due to their complacency whole world faces lock down.

Good news is in China the epidemic is under control. However due to continue epidemic tourism business are badly affected for indefinite period.

I am aware personally you are affected. How do you manage your situation.

We over here experience drop in business but not as bad as during SARs.

We manage somehow through experiences to overcome this epidemic through reducing expenditure prudently.

Lets us all pray for Divine intervention for mankind to globally overcome this terrible situation soon.

Many thanks for your mail.

Sincerely,

Juana

Thank you Vivien! This is very kind of you. I have passed along this information to my friends and family, and am taking serious precautions myself. I am glad to hear that things are getting better in China, and hopefully things will get better soon here too. I have fond memories of my time in China, and am glad I got to visit before the spread of COVID-19. Take care!

Peter

Dear Wing!

We are very glad that everything is OK with you and hope all your colleagues and families are healthy!

Thank you so much for your kind attention and very useful information, which will be shared with our relatives and friends. 

We are OK but at the moment we are in self-isolation at home because of the quarantine measures and looking forward to coming back to normal life.

Keep safe and healthy.

Have a nice day,

Elmira and Nick

Thankyou Vivien and the team,

My mum and I are in Spain where I live and we have been in total lockdown for 11 days now and have at least another 19 days, we have to stay at home other than going to supermarket for essentials or pharmacy.

We loved our cruise and I actually wrote a blog about our whole trip so other people can do it and I added a link to your company

I am glad to hear it is improving in China and hope this passes quickly so next year we can come back to your lovely country

Saludos

Hello Vivien,

Thank you so much for your note and for thinking of us during these strange and difficult days. It is so encouraging to know that things are improving in China, and we hope they will soon here as well. I hope all your family is well. We remember fondly our trip on the Yangtze River!

Helen Mazarakis

Hi! Yanny, I am fine. My family is also fine. Glad to hear from you. I hope everything is fine with you and your family.

Thanks for the sharing of the information on the prevention of Covid-19 virus. It is definitely good information to follow. I am glad to know China is able to control the spread of Covid-19 and things are getting better day by day. Many other countries are facing challenging time include Malaysia where the number of new cases are increasing quickly daily. My government has to impose Movement Restriction Order (a bit like the lockdown in China but people still able to go out to buy things during the day but police have road blocks every where to check) to control the spread which I believe is the right thing to do. I look forward to the day where nobody will be infected by this virus and hopefully the vaccine will be make available soon so we can get protection from this virus.

Hopefully in a few more months’ time, the Covid-19 will be a thing of the past and we can travel again and definitely I will go to China again as it has so many nice places to visit.

If you do come to Kuala Lumpur, please let me know and I will be most happy to meet up.

Take care and stay healthy.

Best regards,

Shuy

Dear Vivien,

Thank you so much for your consideration for our well-being. 

We are glad to hear, and very reassured, that you are well and that life is starting to return to normal. It gives us hope, when we are at the early stages, that we can get through this. My partner and I are retired so it is not difficult for us to stay at home and we are well just now. But it is more difficult for people who are losing jobs and are struggling financially.

Thank you for the information. China has learnt so much and it helps to share information. We are following the guidance to prevent transmission and can only hope that everyone else is, too. So far there are only a few known cases in Scotland. Most are in London but I expect that will change over the coming days.

Keep well and safe and thanks again for your kind consideration.

Yours

Doris

Hi Yanny,

Thank you for your email and for having taken the trouble to prepare the very useful advice note to share what you have learnt in dealing with the virus in China.

It has now spread around the world and in the UK we are just about to start to experience the worst of it as the numbers infected are beginning to rise dramatically. It seems the whole of Europe and much of the rest of the world is going into lock down with borders being closed and curfews against people gathering together being imposed. Here in the UK, all schools are to be shut from tomorrow and summer examinations cancelled, all sporting events, music and theatre shows etc. have been cancelled, travel is restricted, everyone is being asked to work from home wherever possible, airlines are grounding most of their planes and every person over 70 years old is about to be told to go into total isolation for at least the next 12 weeks.  Our hospitals and health service have cancelled all non-emergency procedures and engineering companies are being asked to change their production and to immediately start manufacturing oxygen ventilators for the hospitals as fast as possible. We have never seen anything like this before but when something like this happens, it shows that it doesn’t matter what country we are from as we are all just citizens of the world.

It is very encouraging to see that China now seems to be over the worst and is slowly getting back to normal. My daughter Sarah is still in Shanghai having spent most of the last 8 weeks in isolation in her apartment, so she is very happy that things are getting better in China. But she will now have the problem of how to get home to the UK as her contract and work visa will expire soon.

I hope you and your family and colleagues have all survived unscathed and your life and business will soon get back to normal.

Regards

Chris 

Hi Zeva

I was very happy with my tour and tour guide - Susan and the driver did a wonderful job of showing me the city.  I was very happy with the whole experience and would book again with you if I make it back to Chongqing.

Regards

Debra

Dear Catherine,

Many thanks for organising the tour for us. Even though we have not ended the tour, i would like to provide feedback.

1. Thank you Catherine for being so prompt in the reply and your excellent organisation and planning. You are also very patient and accommodating towards the many requests and incessant enquiries from all of us.

2. Pick up and transfers at each destinations has been very prompt and smooth. There was never a time when we have to wait for the tour guides and this is very commendable.

3. At YiChang, i must commend Faye for her fast response. She has been very impressive and quick witted to get the tickets changed when my husband's passport was the wrong one. I must apologise for not checking that he has a new passport. Pls help me extend my most heartfelt thanks to Faye because it was too rush then.

4. Zhangjiajie's tour guide Wendy and driver Tang has been very accomodating towards the group's demands. She has been extremely patient with all of us , making our trip so peaceful. She also went beyond her duties to bring some of the members to the hair salon and shopping and kept us company till very late at night.

She has been very thoughtful in all her little actions, including packing our breakfast when we were catching an early flight.

She was able to integrate very quickly into the group and at the same time be quick to make all arrangements n command our attention. 

Her knowledge of Zhangjiajie has helped us to understand the locals, the cultures and she is also creative to describe the different caves n peaks in the mountains so that enjoying the scenery became even more menaningful.

We are enjoying ourselves and hope that the last part of our tour will help us bring back great memories of China.

Thank you Catherine once again for your excellent service.

Wendy

Dear Lyn Wang,

Just wanted to let you know how much we enjoyed the Tour you scheduled for us. It was really great having the tour guides and drivers at each location to make sure we were on schedule and were able to get to the next location on time. We could not have done nearly as much of the tour on our own.

Each of the four (4) tour guides was very helpful and fully knew their area. Sherry in Chongqing and Bailey in Shanghai were outstanding.

I took many pictures so it will be a few days before I can edit and load them on my computer. When I do, I will send you some of the highlights.

It was a great trip and we certainly will recommend your Company and specifically Lyn Wang to anyone we know that plans on going to China.

Thanks again for a Job Well Done.

Bet wishes, 

Joseph

Hi Riley,

The trip was excellent. Everything about it was wonderful. It was more luxurious than I had expected. The staff were excellent, so kind and helpful.  They even cooked gluten free food for me and served me separately.  There was so much to do that we were never bored and everything was perfectly organized.  

I would thoroughly recommend this trip to my friends.

The only problem we had (and this is not your fault) was that the taxi from our hotel to the dock dropped us a long way from pier 5 and we had to pay Y100 to the porter to have our bags carried.  Perhaps in the future you could explain exactly how to get to pier 5.

Thank you Riley for such a wonderful trip.

Lyn Wang,

Thank you for your email. We have enjoyed this trip tremendously. We want to give a special thank you to Sheri in Chongqing. We thought she went beyond her duties to insure we were well taken care of. All guides were very informative and helpful but we thought she went beyond her duties to insure we were well taken care of. Also Bailey in Shanghai was excellent. We really liked Shanghai. 

Aside from experiencing language barriers which was difficult for us at times, we had a good experience. I’m sure Mr Weichman will send you a followup once we arrive at home. 

Thank you,

Dear Catherine,

We are back in Singapore now.

Wish to thank you for arranging the Yangtze River Cruise, hotel in Yichang and the high-speed rail tickets back to Chongqing.

The crew in the Yangtze Gold 8 Cruise ship were also very welcoming and helpful.

We had a lovely time on the Yangtze River, especially in viewing the three gorges and the lesser three gorges.  The views were splendid.

Would like to update you that the Wanda Orange hotel goes by a different name now and somehow the reception took some time to find our booking.

However, once that was sorted out, everything was fine. We had a good view from our room window.

We were pleasantly surprised with the development and lights in Yichang city too and the lively activities along the riverside park in the evening and morning.

The high-speed train was punctual and the ride was also very smooth.

Overall, we had a very good trip.  Thank you once again for all your help.

Best regards,

Zoe,

We were back to US. We had wonderful time during Yangtze Cruise and Chongqing Tour.

David was super and knowledgeable guide. Also, we had a safe and comfortable ride in Chongqing - driver was good.

Thank you very much for your help in arrange all these.

Thanks

Hi Jack,

Could you please pass on our appreciation and thanks to Management and staff at Yangtze River Cruises.

My wife and myself have just completed a cruise from Chongqing to Yichang on 7/10/2019. We wish to say that the cruise was excellent. The land excursions were excellent and interesting.

With regard to the Victoria Jenna, the ship was clean, and ALL crew were very helpful, courteous and friendly and in our opinion did there jobs in an excellent manner.

We also enjoyed the food and the amenities on board.

A big thankyou to YRC for the excellent way they handled our booking and the prompt attention to our inquiries along the way.

The Yangtze Cruise was one of the highlights of our trip to China and will always be remembered.

Keep up the good work, we will always, when the opportunity arises recommend YRC and the Victoria Jenna to any of our friends looking for a cruise on the beautiful Yangtze.

Everything has been great so far, Zoe. Julia did a great job and we enjoyed our Chongqing experience. And the cruise is great. 

Thanks,

Hi Yanny,

I just got back last week, Gmail hard to open in China.

I am happy to help out with the feedback.

1.How about your tour arrangements? 

I am very happy with the tour arrangements, and I am glad that I have you and Mr Jim as local guide. My dad and I had a pleasant day in Chongqing before boarding the cruise in the evening and Mr Jim has managed to fulfilled our requests.  

2.Are you willing to recommend our service to those who would like to come to China ?

Yes of course.

3. Your general opinion on us?   

I am satisfy with the service I received and happy with the payment option, especially the last minutes help of purchasing domestic air tickets.

Thank you so much for making this a wonderful trip.

Cheers,

Hey vivien,

We arrived in chongqing today, we really liked the cruise. now we thought that it would be better to have a guide to do some sightseeing in chongqing. do you think it would be possible for us to book a tourguide over your office for tomorrow 10.00 am? we stay at the glenview itc hotel. Thank you for your help!

Best regards

Hi Wonder,

Seems answers below

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Very fast and very accurate.

2.    How’s the service of the drive during your trip in Chongqing and how’s the cruise? The service drive was fine. We were not aware that the park was so far. In fact, for European people fairy mountains are not so surprising as we have already seen this type of landscape. We could see only the three natural bridges that are so gorgeous!The cruise was good and was quite as promised (except embarkment in fengdu). People on board were very careful with us.

3.    Would you like to recommend our company? Absolutely! Best regards

Dear Ashley,

Our river cruise was delightful. Answers to your questions are provided below.

1.     Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? 

Email responses were quick, efficient and provided complete information that was needed for our reservation and check in for the cruise.

2.     How’s the service onboard?

The service was wonderful.  We only had about 100 guests on the ship so there were more cruise service people than guests. We received polite, respectful and quick service from everyone.  We especially appreciated the two cruise ambassadors who spoke excellent English. This made some special requests easy to accomplish.

3.     Would you like to recommend our company?

I would certainly recommend Victoria Jenna.

Kind Regards,

Dear Mr. Wonder,

Please find below our feedback

1. E-mails and questions where prompt and fast answered.

2. We really enjoyed the Cruise. The staff on board was very friendly, the accommodations clean and the entertainment program very funny.

    We had a great time.

3. I would definitely recommend Yangtze-river cruises

Please find attached a few photographs

With kind regards,

Relaxing Yangtze River Cruise Tour

Hi Wonder,

Hope you and your family are well. Congratulations to you on the new addition to your family!  

The cruise was great and we had a wonderful time! The crew was warm and friendly and very attentive and the ship and amenities were nice. The food was generally quite good, and the excursions were fun. To specifically answer your questions:

Consultant (you!) was incredibly responsive, helpful and very patient when answering my many questions and concerns!  Service could not have been better!

I would definitely recommend.

Thank you!

Hi Ashley

We are well thank you and enjoyed our 4 week trip through China following the old silk road and finishing with the Yangtze River cruise. The Century Sun lived up to our expectations and the scenery was great. Would suggest that boarding should be earlier on the first day and a meal provided as part of the tour package. In answer to your questions:

1. We were very happy with your service and felt comfortable that our booking was being handled professionally.

2. We did not have a tour guide but the Cruise Director on the Century Sun looked after us.

3. We would be happy to recommend your Company.

Best wishes,

Riley,

你好。这次长江游轮大家都非常满意,谢谢你的帮助。我会在Trip Advisor 上给你写好评,也会把你推荐给我的朋友们。

祝好。

Hi Echo,

Thank you for your email.

The Wanyou Conifer Hotel and Ramada Yichang Hotel where excellent hotels.The rooms were of good quality, clean and staff helpful and friendly.

The cruise was satisfactory.

Your help has been much appreciated and we will not hesitate to recommend you and your company to our friends.

Thanks again 

Regards 

Hello Tracy,

The cruise was very good, and we thank you for your advices;
just you gave us a wrong information about the presence of a fridge in the cabin we have booked: there is no fridge in these cabins: but it's not so worse.

Otherwise the crew, the boat, the food and the attractions and spectacles were good, and we spent a good time during the cruise.
We enjoyed the cruise very much in general.

I would say also that the time to visit the shibao pagoda was really too short (less than 2 hours), because we wanted to spend more time on shore to visit the shops, or to make more pictures.

So we hope that our remarks will help to make the cruise better; 

Thank you very much for all, and maybe for your return about our remarks.

Best regards

Dear Catherine,

We returned home after our trip to China.  Our Yangtze River Cruise and all of the related tours and transfers you arranged for us were OUTSTANDING!!!  Both of the guides we had, Nancy in Yichang and Alice in Chongqing were both excellent. 

Thank you for everything you did in planning our trip. You are the best!!!!

Thanks again,

Hi Mike

We had a great trip on the Victoria Jenna! My husband and I are backpacking round China and have nothing booked previously so with your quick reply to our emails you made this trip happen for us and we will definitely recommend your company to others! 

You (Mike) was very professional and a pleasure to deal with. Thank you once again for your services and booking an experience we will treasure for a live time. Wish one day we could do it again

Cheers

Hi Jack

Indeed the cruise was a very nice experience. The service staff on the ship was excellent as was the food.

All in all an experience to be recommended to family and friends.

Have a great day.

Best regards

Hi Mike,

Pls see my answers below.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Travel consultant’s responses were prompt. 
2. How’s the service of the tour guides during your whole tour?

I only booked the Yangtze cruise so there was no tour guide.

3. Would you like to recommend our company?

I liked the service received and I am happy to recommend Mike for his great customer service!

Hi Wing,

I just sent you the questionnaire and my thoughts on the trip.  Also, here is a blurb that you can post into your website as per below:

China Discovery has a numerous variety of tours on offer, and they have a great team of agents to help you customize your plan. They go above and beyond to ensure that your trip is planned just as you want it to be.  My family and I took a trip to Xi’an and a Yangtze River Cruise. Our agent, Wing, did a fabulous job with everything!  We can not speak highly enough of her or the cruise.  We also had a special request to be on the 4th floor and she was able to arrange this too.  All of the hotels were outstanding, the guides and excursions and tours were great and everyone’s English was perfect!  The food was delicious, and the guides are very personable and extremely knowledgeable.  You can’t go wrong with China Discovery.  I give them 5 stars!

Dear Ashley,

I assume you were the travel consultant in question 1, so my answers are:

1.  My travel consultant was excellent. She was very patient and thorough in answer my many questions. She always replied promptly and courteously. She was a real pleasure to deal with.

2.  The staff of the ship treated us very well.  I think we were the only English speakers aboard, but they made sure that we always had an English-speaking guide when we went on the excursions.  We really appreciated that. The staff were quite pleasant and many spoke excellent English. They were also very well organized.

3.  Yes, I would definitely recommend your company!

Minor point:  When we docked for the White Emperor City excursion, there were several other cruise ships next to us. The Yangtze Gold was the prettiest ship there!  It was also really easy to identify thanks to the gold on the top deck.

Question for you.  After we left Fengdu, we docked for the night at a city that had a beautiful red bridge that was lit up at night. The entire area put on a light show that night, with the town next to the bridge lighting up in colored lights that kept changing:  green, blue, red, purple.  It was beautiful to see. We were lucky that our cabin was on the side of the ship next to this, or we would have missed it. Can you tell me what town this was?

I am not sure I have good photos. It was quite rainy most of the time. It didn't cause any problems, but even when it wasn't raining, the days were very gray and overcast. The shore excursions and trip through the gorges were great, but because of the weather, I don't think any of the photos will look good enough to use. I am still uploading them, so if I find a particularly nice one, I will send it along. Is there anything you are particularly interested in seeing?

Thank you again for all your help, Ashley!  I can truly say that the cruise was the highlight of our trip to China.

Best regards,

Hi Ashley

My answers are as below.

1.     Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

  Yes.  Ms Ashley was very prompt and clear in her replies when answering all my queries.  Her answers are precise and to the point.

2.     How’s the service of the tour guides during your whole tour?

On the whole, tour guides were professional and knowledgeable.

3.     Would you like to recommend our company?

  Sure.

Guess Which One is ME

Happy Tour with My Big Family

Dear Ms. He,

Now we returned to Munich and I want to thank you for your good service! Also the cruise was very fine and everything on board was o.k. I have to add that the excursion guides were very nice, helpful and courteous!

Best regards

Hello Ashley,

Sorry for the late response. This tour is very well organized, very good hotels, Guides were pleasant, helpful and spoke very good English. The driver on the Wulong trip was excellent. The river cruise on the Yangtze River, the Wulong tour and Shanghai tour were very interesting. Also, Ashley did an outstanding job, thanks Ashley. We really enjoyed the trip. A great experience. We would travel with this tour Co. again.

Hi Wonder,

We enjoyed the cruise very much.Your guides and drivers were very good. And we are very happy with their services.

Thank you.

Dear Mr. Wonder Wang!

We loved the three-day river trip. Highly recommended! Great ship. Nice cabin. Friendly staff.

You did a great job. You give us always a quick answer to all questions. Thanks!

Have a good time and thanks again!

Hi Wonder,

I hope you are well.

We are having a fantastic time in China so far & are very excited for our Yangtze River cruise starting today. Can you tell us exactly where to find the Victoria Katarina please? We will be arriving at Chongqing North by bullet train from Chengdu & plan to take a taxi to the ship.

Many thanks,

Andrew

Hi, Laura,

I would like to take this opportunity to thank you for the excellent work that you had done for us in organising the holiday.

We all had a fantastic time and the guides at Chongqing, Yichang and Zhangjiajie are all excellent. The cruise was great and sceneries at Zhangjiajie are just breathtaking.

The transition from cruise to train and also to plane went smoothly. The train ride from Yichang to Zhangjiajie is an interesting experience for us as we are not use to bunker beds on train. We probably should have pick seat only. Anyway, an excellent tour and I will certainly recommend your company to any of my friend who maybe heading that way.

I also attached a group photo so that you can remember us.

Thanks again and have a happy national day holiday.

Thanks & regards,

Sin Poh

(The following photos were shared by Sin Poh)

Sin Pon and his Group visited Yangtze River

Good Morning Wonder,

Sorry it took so long to say Thank You for your follow up. You had been so gracious to call me this morning, we were in route to the 3 Gorges when you called, unfortunately we got disconnected before I could even say Thank You for your being so concerned about us on your day off from work. 

Everything went so smoothly from Yichang to Zhangjiajie, Fe from Yichang waited and made sure we were situated in our cabin before she said goodbye, she even got us a porter to help us with the luggages.

When we arrived in Zhangjiajie, Lily was already standing by the train looking for us. She even helped with our luggages by herself. Both guides from these 2 places did absolutely wonderful. But I knew it is all because of you being on top of everything.

What ever happened is in the past, I am the kind of person that never look back, I only look forward. The reason I brought them to your attention was for the sole purpose of just updating.

To me, you are still the person I knew , you made our trip wonderful and I truly appreciate everything you did to make this happened.

Thank you.

Sincerely,

Rosy

Hi Ian,

Thank you for organizing our trip in China; this was a great experience and we enjoyed the trip very much. My overall impression of the services provided is excellent. We had no issues with hotel reservations, flights, guides, etc. 

All our guides, especially those who we had a chance to spend more time with (Guilin, Chengdu, Lijiang, Zhangjiajie) were great. Always very accommodating, punctual and attentive. The drivers were good. The hotels in the big cities (Chengdu, Chongqing, Shanghai) were excellent.

Chongqing - Dazu Rock Carvings were a great suggestion. It was a little far, but well worth the trip.The Yangtze River Cruise accommodations, cruise and tours were great. The only letdown was that we passed one of the gorges in complete darkness so could not see anything at all. I am still glad I chose this cruise and got to see the Three Lesser Gorges. Also, on the cruise we paid extra to dine at a smaller dining room and based on what we heard from other travelers, this was a good option. The tours in Chengdu were great. We did not get to see the sunrise on Mt Emei, but the night we got there, it was crystal clear and no people. It was one of the most beautiful sights I have ever seen. Lijiang tours were great. I highly suggest Tiger Leaping Gorge for those that want a more active vacation - it's beautiful and peaceful. In Zhangjiajie we were able to visit Tianzi Mountain and Huangshi Village on the same day. We had enough time, but I suspect it was because we did not have to wait in long lines anywhere.

I also appreciate your prompt e-mails and your answers to all my questions during the entire time you were planning this trip and I appreciate you checking in with us a couple of times during our trip. It's been a pleasure working with you and I look forward using your services again some day when we visit China. I hope you find my comments useful. Please let me know if you would like me to go into more detail about any part of my trip.

Thank you and take care,

Zane