Tracy Tan - Our Experienced Travel Advisor
Hi, I am Tracy from China Discovery. Just like all of you I love traveling. A simple reason on me is to see different things, to meet different people, and to have different experiences. Travelling opens up my eyes and makes me a tolerant person to understand all the differences in the world. This is how I chose my job.
For 3 years in this job, I share what I know with my clients, at the mean times, I listen. And I gradually realized I am not only doing a job to live life, but I have a responsibility to be as a bridge to help foreign people come to China and to understand what is real China.
Keep traveling, sharing and learning… I wish to strong my skill on tour arrangement, provide more information, and to do the best for my clients. China may be totally different from their country, but through a tour, I wish they could know more about our culture, history, people, villages and cities… I wish they all get what they want in their tour in China; I wish they all have joyful time during China!
Also I thank all my clients for their kindness and trust. One thing happened this year impress me a lot - I arranged a 34 days tour for one of my client Mr. Kostadin who comes from Australia and only 16 days from the first email I received from him until payment done! I thank Mr. Kostadin for his big trust and I told myself to ensure him a satisfied tour. During Mr. Kostadin’s tour, he wrote to me “Even if it feels like I have been in China for long time, hearing that came time for leaving makes me bit sad.” I understood. As at the end of his tour, he wrote “As everything in life my trip to China came to end. It was great, so many things I saw. I feel I have been in China for a year. I had very good time. You were great and made everything to go smooth. Well organized.” I was glad and I am. I know I accomplished this responsibility; of course, my team’s contribution cannot go unnoticed!
Dear sir and madam, I sincerely invite you come to China! I would be glad to share and listen and to arrange a satisfied tour for you! I wish a tour in China could be a wonderful journey in your life!
Amazing Travelogues Written by Tracy
4 Days Yangtze River Cruise from Chongqing to Yichang
Written on July 11, 2019
5 Days Leisure Tour in Capital Beijing
Written on December 11, 2018
2 Days Skiing Tour in Xiling Snow Mountain
Written on July 17, 2018
5 Days Zhangjiajie Misty Rain Tour in Real Avatar World
Written on July 10, 2018
5 Days Zhangjiajie Misty Rain Tour in Real Avatar World
Written on December 18, 2017
Get Inspired by Tracy's Valued Customers' Travel Stories
"Mom & Daughter" China Holiday with Panda and Disney Fun
Georgia and her 6-year-old daughter had a wonderful 10-day China trip and enjoyed their joyful and memorable "Mother & Daughter" time from the magnificent Beijing Great Wall, amazing Xian Terracotta Warriors, to adorable pandas in Chengdu and the kids dreaming Shanghai Disney Park...
- Georgia (Britain)
- (10 Days) 2018.3.24~2018.4.2
- Beijing - Xian - Chengdu - Shanghai
Enjoy Northern China Cultural Trip and Summer Cruise with Bestie
Sandee and her friend took a trip to Shaolin Temple in Dengfeng and ancient capital city Xian. Then they spent 4 leisure days on Yangtze river cruise. All these memories made up an unforgettable summer.
- Sandee (Canada)
- (6 Days) 2019.08.03 & 08.10~08.14
- Destinations: Zhengzhou, Dengfeng, Xian, Yangtze River Cruise
View Tracy's Valued Customers' Travel Photos
Know What Our Customers Say about Tracy & Their Trips
- Sherry, USA
Everything was great!
Reviewed on January 3, 2020
- Sak, Thailand
We have a wonderful times on this Xian trip. Our guide, Kelly, is very exceptional and knowledgeable. She took good care all of us .
I will definitely recommend your company to any of our friends who interest in exploring China on a small group and we will definitely use your company for our next China trip.
Please say thanks to Kelly from all of us. She made our trip enjoyable and memorable.
Thanks again and hope to use your company in the near future.
Reviewed on November 19, 2019
- Marina Lomax, USA
The trip was just what we wanted. Thank You for helping us on our way to a great trip.
Reviewed on November 5, 2019
- Oh, Malaysia
Just reached home this morning. Yes, we do have excellent vacation with a good guide and excellent driver. Billy is a good and helpful guide, he took care of us all the time and make sure we enjoy the trip. The driver is very skillful in driving because he is local from Jiuzhaigou .
Thanks for everything and let us have a good memorial time in Huang long and Jiuzhaigou .
By the way do you handle Muslim trip to Jiuzhaigou ?
Thanks and regards
Reviewed on October 29, 2019
- Kostadin, Australia
As everything in life my trip to China came to end. It was great, so many things I saw. I feel I have been in China for a year. I had very good time.
You were great and made everything to go smooth. Well organised.
Thanks for everything. I will try to write very good review soon and of course recommend you to other. And I hope I will have chance to cone back again and see many other things.
Thanks for everything again and all the best in work and future.
Reviewed on October 28, 2019
- Lynica, Singapore
I am good. Back in Singapore, safe and sound. Hope everything is well with you too. Please see my feedback below.
"I would like to thank Tracy for arranging this private tour for us. We have very limited time and would like to see as much as Zhangjiajie as we can. We are delighted that you helped us to make it happen. We are able to see key areas of the magnificent park and get enough rest at the cosy hotels, with the help of our personal guide, Kevin and driver. Thank you all for the good job!"
Reviewed on October 28, 2019
- Stephen Howick, UK
Thank you very much the cruise was excellent, the staff really friendly and the food was great. We had a great time and will recommend you to our friends,
Reviewed on October 25, 2019
- Gavin & Brenda, UK
We are well, thank you - we had a marvelous time in China.............Brenda thought it was an amazing holiday! And it was everything she hoped for. She sends her thanks for the gifts.
Everything went very smoothly and we felt 'looked after'. Andie, Johnny and Shannon were very informative and personable - we'll 'sing your praises' on Trip Advisor.
Thank You again.
Reviewed on October 21, 2019
- Lucianq, Brazil
Sorry the delay in answering you. The tours were very good. Everything was as expected. Thank you for planning it.
Reviewed on October 4, 2019
- Jane, Singapore
Done with the reviews.
Thanks for making our trip so wonderful.
Travel planning with the elderly was never easy and I was a little unsure if I would survive. Big thanks to Tracy for fixing the itineraries, arrangements, transfers etc, making the trip easier, and big hug to their awesome tour guides accommodating to older people demands and easing my stress. Those priceless memories will stay with us for a long time and I would highly recommend China Discovery to all travellers.
Reviewed on October 2, 2019
- Lee Kim Chin, Singapore
The tour was very good. We enjoyed it a lot.
The guide, 王芳 is super. Very knowledgable, professional and caring. She went the extra miles to take care of me. She carried water for us, and even carried my bag for me in Huangshan. We toured Huangshan at my pace, so we were very comfortable.
She accompanied us in Tungxi to stroll the famous old street , pointed and explained to us interesting and famous shops, instead of letting us to stroll around on our own. We were most satisfied with her service.
Personally, I like Tungxi and Hongcun a lot. They are very peaceful , serene and beautiful.
I wish more tour guides are like her.
Reviewed on October 1, 2019
- Vincent, France
Thanksfor your Fall Festival wishes, and for the very good trip organization, everyone had a good time .
Happy Festival to you as well .
Reviewed on September 13, 2019
- Dominique, France
Thank you very much. We had a very good trip in Beijing. Thank you very much.
We are now in Chengdu with Vincent.
Reviewed on September 6, 2019
- Tracey, Australia
Thank you for your email. They aren't home until late September so I haven't spoken with them but they did email me to say they had a great time and their guide was wonderful. I will let you know more once I see them. Thank you for organising their trip.
Reviewed on September 5, 2019
- Alfred Michael Gibson, UK
We are on our way home. We don't want to leave! Been an absolutely wonderful holiday!
Definitely. Amazing service. Treated like VIPs. Thank you so much. Made very special memories x
Reviewed on September 4, 2019
- Nicoletta, Italy
All ok at X’ian. Our guide Carla very available. In Beijing too. Now we are in airport for the flight. Your country and your people very beautiful.
We liked everything, it was a beautiful, comfortable journey with excellent organization.
We will advertise your agency
Reviewed on September 4, 2019
- Antonio, Anna and Toni, Spain
Of course I Will write the positive review on Tripadvisor!
It was also a pleasure for us to travel with your Company and discover the Great Country that China is.
All the guides were very helpful and nice, especially Shanna from Chengdu and also Jennifer (Shanghai) and Amanda (Yichang).
It is a pity that we couldn´t do the excursion to Macau but…maybe next time. As you know, we did an additional excursion on Tuesday morning visiting Luntau Island. We needed to pay additional 3240 HKD to Cecile and push her a little bit to visit all the venues but it was finally good decision.
Best regards from Spain!
Reviewed on August 30, 2019
- Giorgia, Italy
is wonderful and the organization is fantastic and this is for you. The guides
we have met until now are good and professional.
We received all the money you tell me and also for this we would like to thank you.
I told you a lot of time.... You and your tour operator are great!!!!
I need to ask you one thing... For our flight to Italy we have only a travel document for the Sichuan Airlines but I'm not sure that is alright. Also we will arrive in Chengdu Airport in the night. Please can you check if the documents are ok or if we need to do something. I'm sorry to ask you this but if there's some problem it will be difficult to resolve it in the night. I hope to get your help. Thanks for everything and I hope to meet you in Chengdu
Everything is good and the tour is beautiful. Your organization excellent!!
We are so happy to meet you!!! Please come!!!!
Tomorrow our guide will call you because he doesn't know anything about the flight ticket and the right departure time. He thinks we don't need boarding pass but only passports. I gave him your phone number so he can call you.
Can you tell him the flight number and the boarding time?
Thank you very much and I hope to meet you tomorrow
We are at home safe. Thank you very much for everything. I was glad to meet you in Chengdu because you helped so much with our trip. I'll be very happy to write you an excellent review on Trip Advisor.. It's a pleasure for me. I'll write it as soon as possible. I'll give my friends your email address because they want organize an holiday in China and I hope to return in China soon... And sure if it happen it will be "with you".
I'll write you when my review is ready
Good luck for everything
Reviewed on August 28, 2019
- Frank, Netherlands
We have returned safely from our trip to China. We enjoyed it tremendously, and are very happy and grateful for the 22-day tour that you have organized for us.
I posted today a review of the tour and your efforts on TripAdvisor, one time under the heading of China Discovery and one time under the heading of Chengdu Bamboo Int Tours - I assume that both companies are related and/or the same.
Thanks a lot for all your efforts for our holiday, which was fabulous!
All the best, also on behalf of Aarti and Sophia
Reviewed on August 19, 2019
- Adam, Denmark
I am looking back to an amazing holiday in Tibet. You are a big reason of that holiday for me. I appreciate your work and help very much.
Reviewed on August 15, 2019
I just wanted to email you and thank you for planning our China trip! Everything was truly amazing and we had a wonderful time. We were not sure what to expect since this was our first time doing a tour like this, but everything turned out really well. The drivers and guides were always on time and very helpful and knowledgeable. We also really enjoyed our local meal during the Xi'an tour at Mary's home - everything was delicious and her family was so hospitable. Although, I know that we did have one mistake in our plans, but everything worked out for the best as we got to experience what we missed later when there was less of a crowd. Anyway, thanks so much :)! We will be sure to recommend your tour service to others!
Reviewed on July 2, 2019
- Michel and Laurence, France
The cruise was very good, and we thank you for your advices;
just you gave us a wrong information about the presence of a fridge in the cabin we have booked: there is no fridge in these cabins: but it's not so worse.
Otherwise the crew, the boat, the food and the attractions and spectacles were
good, and we spent a good time during the cruise.
We enjoyed the cruise very much in general.
I would say also that the time to visit the shibao pagoda was really too short (less than 2 hours), because we wanted to spend more time on shore to visit the shops, or to make more pictures.
So we hope that our remarks will help to make the cruise better;
Thank you very much for all, and maybe for your return about our remarks.
Reviewed on June 20, 2019
- Luis, Mexico
The trip was incredible! I will definitely recommend China Discovery for traveling adventures in China.
Here are our guide rankings in order.
1. Dolma - Lhasa
2. Judy - Zhangjiajie
3. April - Shanghai
4. Kelly - Xi'an
5. Randy - Beijing
Thanks again for your help during this adventure, greatly appreciated, Tracy!
Reviewed on June 14, 2019
- Renata e Amanda, Brazil
I’m back to my home and I want to thank you for the beautiful gifts you gave to us! We loved them!!! The fan is written in chinese, can you translate to me?
We enjoyed very much all the trip!
Our guides were very nice people and helped us with everything we needed and became our trip much more comfortable and pleasurable! We’ve had a wonderful time in China!
Thank you so much for everything!
You can be sure that I’ll give the best compliments about you and China Discovery to my friends!
Reviewed on June 11, 2019
- Benny & Phuong,
Thank you very much for you help, the tour was excellence and David the tour guy has a lot of experienced,
We just come back and try to tidy of our work, I am go to Vietnam in Jan and try to Group the people doing a China discovery tour again.
I will let you know what will happen.
Wish you a lovely day.
Reviewed on May 14, 2019
- Irene Lephilibert,
I’m afraid that I never answered your below mail, please forgive me.
I appreciated my stay in Xian very much, everything was well organised by you.
The programme was perfect for me, the pickup at the airport, the driver, all the visits were highly interesting .
And first of all : My guide Johnny was a very knowing and extremely kind person !
Looking forward to next time...
Reviewed on May 9, 2019
- JK Christiansen,
Your tour services exceeded our expectations. Thank you very much. The tour guides were great. We enjoyed everything we saw. We appreciated the tour guides helping us order our meals. All the food was very good. I would be happy to recommend the services of you and your company.
Just one suggestion - Americans love cold drinks, especially after a hot hike. I would recommend putting a cooler of water bottles and soda on ice in your tour vehicles. Many people would like that.
Thank you for all your assistance. I'm glad we got to meet you.
Reviewed on May 9, 2019
Just to let you know we had a wonderful trip to China and thoroughly enjoyed the Yangtze River Cruise on the Victoria Jenna. All your planning went like clockwork. Many thanks for all your help.
Reviewed on May 1, 2019
- Debbie, UK
The cruse was fantastic and a welcome break in our busy tour of China.
The boat was lovely and the cabins really comfortable. The staff were amazing, really helpful and polite. We upgraded to the upper floor dining area which was once and relaxed for meal times. We also used the Spa and the treatments were excellent.
The cruise itself was great, the 3 gorges scenery was stunning. The trips were also pleasant and interesting.
I’d highly recommend to anyone touring China.
Reviewed on April 29, 2019
- Betty, USA
Thank you very much for the Panda gift set. The gift is adorable. We had a lovely time and very much appreciate your effors in putting the trip together for us.
Best wishes to you.
Reviewed on April 26, 2019
- Shanil Ramjettan,
Thank you and your team for all that you did to help us on this tour.
Everything was perfectly arranged and both the guides were very knowledgeable.
China is truly a beautiful country and we will definitely come back and we look forward to your team guiding us again.
Special thanks to Ben in Xian and Candy in Beijing.
Reviewed on April 23, 2019
- Jon, Singapore
Thanks for your email. Yes, we enjoyed our tour immensely and would like to highly compliment both our driver and guide. Our guide was knowledgeable and helpful, and followed the set itinerary well. Our driver was professional and courteous, and did a great job.
We left our feedback form at the front desk of the Gang-Gyan Hotel in Lhasa on the date of our departure (11 April), with our names on it and our tour guide’s phone number written down as well. I hope you’ve managed to receive it.
We are very satisfied with our experience with Tibet Discovery (China Discovery) and would certainly recommend this tour to our friends and colleagues.
Many thanks again
Reviewed on April 16, 2019
- Dan Bernardo, USA
We had a wonderful time in the mainland China. We are still in Hong Kong and will be flying back on Tues, the 12th. We’re enjoying our stay here too even though its raining.
Go ahead and give me the link to trip advisor. I’ll be happy to share our experience to everyone.
Reviewed on March 10, 2019
- Jessi, USA
Sorry to get back to you so late. Our trip was great! We lucked out and the weather was perfect our first day for our long hike. Jerry was also great! So nice, kind, funny and knowledgeable. Definitely made the tour even better! Thank you for putting together such a great trip. Hope to do it again someday!
Reviewed on March 6, 2019
- Mrs. Joaquin, USA
Good morning Tracy
Thank you for following up on our Hangzhou tour.
Yes, we had a very wonderful time with Autumn and Mr. Ma, the driver. It was raining the whole day, which did not dampen our spirit because of Autumn ‘s happy personality.
Reviewed on March 4, 2019
- Michelle, USA
First up a huge thanks for all the help planning my trip
It’s been absolutely great!
Reviewed on January 18, 2019
- Bill, USA
Our tours in Yunnan were great. Our guides Jack and Linda were wonderful. We saw and experienced many great things while in Yunnan. We even kidded Linda that she was able to make thick fog magically disappear so that we could see rice terraces near Yuanyang. Thanks again for all your work on these two tours.
Reviewed on December 18, 2018
- Peerzaad and Meherenaaz, India
Dear Tracy Tan,
On behalf of my husband Peerzaad and Me, Meherenaaz,
I would like thank you a lot for a wonderful trip organised by you for our honeymoon.
It was a wonderful trip and great journey to our new beginings.
I also would like to mention about our wonderful guides Jessie and Liu who were just wonderful, friendly and very enthusiastic and passionate in their work. We not only gained 2 friends from China but had the pleasure of meeting 2 wonderful people thanks to your organisation.
We wish them especially all the best .
Reviewed on December 15, 2018
- Tan, Singapore
The trip was good. A pity that some of the sites (Zhuyu Peak & Diecai Cave) were closed during our short stint in Yun Tai Mountain. Overall experience was pleasant and fun. Great service provided by James.
Reviewed on December 9, 2018
- Wilbert, Hong Kong, China
I just returned to HK from Shanghai a few hours ago. My daughter, her husband and my granddaughter live there. So my wife and I made use of the opportunity to spend the weekend with them.
A quick answer is that the tour met our expectations. We were able to see what we would like to see. Overall, all three of us were satisfied with our tour. We will not hesitate to work with you in future tours of China.
I will provide more feedback using the questionnaire you provided with the itinerary. Please give me a couple of days.
Thank you again for making our trip comfortable and enjoyable.
Reviewed on December 4, 2018
- Gerd, Germany
Dear Ms. Tracy,
Want to say THANK YOU arranging a nice trip.
Sorry, I’m a little bit late but unfortunately my Coughing put me into bed, longer as expected.
Tour in Xian and PEK was arranged perfectly.
Knowledge of guides was good to very good.
Best Emilie? In PEK-, Pronounce excellent also explanations, all drivers were carefully driving.
No complaints on train n flights - super punctual!!
Totally impressed by Xian soldiers n historic museum.
Can’t believe what Chinese had created some 1000 yrs. ago! They were sooooo advanced, Europe was still using light n smoke for signals, while Chinese used mobile/smartphone already...hehehe!
Was really a pity to cancel last day, but my condition was soooo worse, so better kept a rest for night flight.
Pandas I had seen in MAC already, and silk prod I know from my job as textile purch manager.
I’ll tell friends about ChinaDiscovery, they would be in good hands. I don’t know yet, when I start next trip to Guilin, place I’m very interested.
Now I prepare for my xmas holidays in OMAN-Salalah, nice sun and sea Hilton Resort.
Wishing you all the best, take good care - Sending you lovely seasons greetings.
I visited Summer Palace in Beijing
Reviewed on December 3, 2018
I'm back home and I 'm glad to tell you eveything has gone all right during our tour in Zhanjiajie. Thanks a lot to you and Nancy, and also the driver.
Reviewed on October 28, 2018
- Jeff & Gail,
Have now been back in Australia for 2 weeks and thought it was time to send you my trip review.
To start I would like to say thank you for organising what could only be describe as a trip of a lifetime.
China Discovery and yourself provided a tour which exceeded all my expectations and made the 24 days a treat to the senses showing use a scenic and modern China I didn't believe existed.
The guides and transport you provided at every location proved beyond doubt that we had chosen the best way to see China. sing the trains especially the bullet trains to travel was also a great decision as we seen great scenery even when transfer between cities, the experience of travelling on the soft seats trains was also worth the effort and time.
As you could expect when booking with a travel company over the internet we did have some concerns but your quick and professional responses removed any fears especially with all the changes we went through as we built our tour. On meeting the China Discovery representative at Shanghai it quickly settled any small concerns we had.
I would strongly recommend the tour itinerary we settled on as it provided access to a large variety of historic sites, world class scenery and China's modern cities all with well informed guides, comfortable vehicles and everything running like clockwork. The small party of 4 created a personal tour with great flexibility without any delays of a larger group tour.
It was also special to get to meet you in Chengdu, thank you again for your great help.
Will forward my review shortly.
Reviewed on October 12, 2018
Dear Tracy Tan,
We´ve had a wonderful week.
Daniel was a lovely guide. He was nice, very helpful and attentive. He also knows a lot about the region and I have learned a lot. I couldn´t ask for a better guide. I would definitely recommend him.
The only thing I would change about the tour would be less nights in Guilin and one or two more nights in Yangshuo.
Thank you for asking and for the wonderful tour.
Reviewed on October 12, 2018
- Philip and Lynda, UK
We are safely back in the UK having had a wonderful trip to parts of China, organised by your company, and also your extended care of us as we tried to get to Hong Kong during Typhoon Mangkhut! We enjoyed our shortened visit to HK despite missing our son due to the typhoon delays.
You asked for comments of our trip and the organisation by your company, but first I apologise for not giving a comments sheet back re our visit to Guilin. This was because we did not see our fantastic guide "Smiley" later in our stay whilst waiting for the typhoon to move away. Please let her know she was great - we did leave some money for her and the driver with our stand-in guide Stephen. I hope she and the driver got it.
First of all you, Tracy, have been an excellent organizer and responder to my questions and when things got difficult with onward travel and extra hotel nights in Guilin the team in Chengdu and Guilin worked well together.
We thoroughly enjoyed our visit to Xian, Chengdu and Guilin.
I am not sure the train from Beijing to Xian was the best choice after a long flight from UK via Amsterdam and into Beijing. It made for a very long journey time and a flight to Xian might have been better as we were already at Beijing airport.
All the guides and drivers were excellent in each city. We learnt a lot from the guides and they all had good English and good personalities.
We did have one problem on arrival in Chengdu by train from Xian as the guide was not waiting where we had expected to be met. We were lucky that a train/station employee was able to help us and contact you and for you to alert the guide. Chengdu station has multiple exits and we should have been met at the platform arrival exit or told which other exit to go to.
In general everything worked smoothly and the quality of hotels was also good. My only negative would be the hotel in Guilin, which did not offer food one night because they had a conference and a wedding, although they had promised us food after 8pm. At 8:10pm we were told we could not after all have food and were told to go out into town!
The hotels in Xian and especially Chengdu were very good.
Overall we were very happy with chinadiscovery.com and we would certainly recommend the company and its ability to organise a private tour with excellent guides.
Lastly the final thing you organised was the transfer from Shenzhen to my son's house in Stanley on Hong Kong Island. Mr Liu was waiting with a very nice van at the right exit from the train station and we were soon on our way dodging the fallen trees and the clear-up vehicles. We arrived quickly and safely.
Thank you for organising this great trip for us.
Reviewed on September 24, 2018
- David and Hellen, England
Just want to thank you very much for organizing such a wonderful holiday for us. Everything went according to plan and our guides were all excellent. A special thank you to Laura in Shanghai who ensured that we got a connecting flight to Hong Kong when our original flight was delayed. The highlights, of course, were the pandas followed by the terracotta warriors. The weather was great with only one day of rain in Chengdu. We will certainly recommend your company to our friends and relatives and hope that we may return to China one day.
Kindest regards and with grateful thanks,
David and Hellen
Reviewed on September 16, 2018
We had a really great trip! Only wishing we could have stayed longer! All of our guides were really great and we loved the locations. One thing I think could have made things a little easier is if the guides knew of our dietary restrictions prior to meeting us. Overall, it was really great and you did a fantastic job putting this tour together for us.
Thanks so much!
Reviewed on August 24, 2018
After spending a week in Vietnam and a few days in Singapore we are back in Switzerland.
Thank you again for organising our tours and pick up while we were in China. The service you and your company provided was excellent and I would recommend you to anyone I know going to China.
You were extremely responsive in getting back to by e-mail and putting together the itinerary and the people on the ground who took us on the tours were very friendly, spoke good English, competent and punctual.
Overall I was positively surprised by your service and glad that I found your company via Tripadvisor.
In terms of the tours the Great Wall and the visit to the Panda base were the highlights. It was impressive to see the Great Wall and the nice surroundings and the whole family liked the Panda base and the kids enjoyed the photos with the pandas. In addition, both places were easy to access and not that crowded i.e. no queues. The visit to the 798 art district was also very enjoyable.
My wife and I also liked Qing Cheng mountain but were overwhelmed by the crowds and the queues. It was I I depressive to see the amount of people getting on the shuttle busses and standing in line for the cable car. We had a very tight schedule so it was only possible for us to go to Qing Cheng in the afternoon - if I were to recommend this trip to friends I would probably tell them to get up very early and try to beat the crowds.
Overall as said it was an excellent trip and I would use your company again and would particularly like to thank you for the very good organization.
Reviewed on August 19, 2018
- Lauren V,
My apologies in not getting this review to you sooner.
Thank you for all of your help organizing our trip to China. My cousin and I had a wonderful time. We really appreciated the surprise souvenirs you sent us too! Below is a review for you to use. I do not have Trip Advisor, but you can use this on your website or post if you'd like.
My cousin and I recently returned home to the USA from a two week private tour of China (June 2018), where we visited Beijing, Zhangjiajie, Xi'an, Chengdu, Guilin, and Longsheng. We were skeptical at first about using a foreign company to plan our trip and exchange currency. We tried to look up reviews and found limited information. We were pleasantly surprised at the level of attention and customer service provided by China Discovery, our agent Tracy, and each individual tour guide.
China Discovery has many travel agents and connections throughout the country. Using this company helped alleviate the stress of researching and planning a trip in a location that we had never visited with a language we were unfamiliar with. They were very reliable for our trip.
Tracy Tan was wonderful!! We were so grateful that she was our travel agent. From the start of our trip with the initial inquiry email to the very end on our travels home, she was quick with her replies and tailored the trip to our needs. Even after the trip was completely organized, she shuffled around the cities on our tour because it was very important to us to have extra time to visit Zhangjiajie. Her knowledge of the areas, things to do, and travel in between cities were very useful and thoughtfully executed. The itinerary she compiled was catered to our needs based on activities we enjoy to help make the most out of our experience in China. We wanted to visit some less popular tourist sights and get a good feel for the beauty of the land and culture. We explained what cities we wanted to visit, what places we wanted to see, and things we wanted to avoid, and Tracy took care to plan the trip of a lifetime.
The individual tour guides that traveled around with us in each city were also great. Each of them were very factual and professional. They also helped with our inquiries for activities and travels during our time outside of the daily scheduled tours. Randy in Beijing had a lot of knowledge about the history of the country. Timo in Xi'an was friendly, insightful, and engaging about Chinese history. Nancy in Chengu was also well informed and thoughtful. Chin in Guilin/Longsheng was resourceful. All of the tour guides were hard working and sensible in planning our daily trips, places to eat, and using their exposure to tourism to help translate not only the language, but also the understanding of the content and culture.
I would highly recommend China Discovery to any of my friends and family who are considering a trip to China. I have encouraged others to visit China after our recent tour and am excited to bring my husband back some day. Thank you China Discovery, Tracy Tan, and all of our tour guides for an amazing trip!
Reviewed on August 8, 2018
We had a wonderful time. Kids were a bit tired from all the walking and site seeing on hot days but they will have many great memories.
The tours guides were punctual and very pleasant with lot of knowledge about the local areas. Would definitely recommend you to use them in the future.
Reviewed on August 1, 2018
Everything on the trip went absolutely perfect - no issues with hotels, trains, planes or the guides. Ruby in particular was great. Thanks for putting together a great trip
Reviewed on July 13, 2018
We are great. We are back home and had a wonderful time in China. Ruby and Kevin especially were exceptional guides. Waldener and Ofelia were good too. Our only frustration was our guide in Zhangjiajie, Sara, who was sometimes very nice and personable, but we often felt she was rushing us or frustrated with us. We put this feedback on her comment form.
Let us know if you have any more questions for us and thank you so much for putting this all together!
Reviewed on June 17, 2018
Sorry for my late response.
To be honest, everything was above my expectations.
The only thing I can have a little complaint about was the situation at Chongqing port. Traffic was a complete mess, and the walk to the ship was almost training for the Olympics.
But I have to make you a complement, and also everybody else behind the scenes, arrangements were perfect from beginning to the end.
Thank you and I will recommend yangtze-river-cruises to everybody interested.
Reviewed on June 7, 2018
The cruise was excellent!!
Everything was well organized from airport pick up until airport drop off !!
Thank you very much
Reviewed on May 28, 2018
- Brian & Dzhulia,
Before I start my review can I thank you very much for planning and organising our holiday to China. We had a marvellous, though hectic, time - an amazing holiday overall.
1. The travel consultant -you Tracy- were excellent and you answered very quickly all the issues and questions I had about our holiday.
2. The tour arrangements were first class - the driver and guide were always punctual and prepared to help us on anything we needed, especially with the organising of a wheelchair -very professional, always courteous and friendly. The itinerary was not followed in parts as the guides suggested a different order of visiting the sites which made it more time effective.As I had no criteria to base our grading of driver/guide on the sheet we received at the end of each city stay, I feel I was unfair in grading Mark in Beijing as only good, as we later noticed he was very similar to Jonny and Helen, so he should be given a 5 instead of the 4. The hotels in all cities were excellent, though we did miss at times some Western cuisine at breakfast but we were in China!!! The quality of the lunches provided varied from adequate in Beijing to over -indulgence in Shanghai where it was impossible to eat it all!!!
However, the only disappointing part for us was our visit to Beijing Hutongs, where it was arranged on the Sunday and the shops in the area were closed and we were also bungled into a back corner of a very small room to have lunch away from others; the rickshaw ride wasn't interesting as the area was quite plain, and if I knew all this I would not have included it in the itinerary. Likewise the Peking Duck dinner was really disappointing in the quality of the dish and as such we would not have booked it as an optional extra. However, the Tang Palace Dance Show was worth every minute. We particularly liked the evening/night snacks from 10.00pm in the Narada Hotel in Shanghai - but frankly we very rarely ate after the lunch on most days!! The tour we found quite tiring especially our first full day in Beijing so in some ways perhaps an extra free day when arriving could be an idea (but our ages were also a factor on why we found it exhausting). The guides perhaps could have provided more depth of knowledge/explanation on some of the places we visited rather than us asking questions all the time - perhaps 4/5 minutes on the historical background of the site and its significance should be given on our walkabout. Similarly an account of daily life/routine in China would have been useful too - though background reading from ourselves would not have gone amiss!
3 & 4.Your company is thoroughly professional and I would certainly recommend your company to other people who would be interested in visiting China on a private tour and I will certainly recommend your services to all my friends.
5. My only suggestion is that any European who wants to book a tour with your company they should be precise and exact on everything they want in the holiday. We were very pleased with everything about our holiday but some people may prefer, for example, to stay in Western -style hotel chains rather than Chinese ones,but in so doing I fell they would miss some aspects of being in China.
6. Yes you can use my comments in promotional material but sorry as we are a rather private couple we don't tend to share our photos in the public domain.
7. Any potential customers (within reason) can contact me about a tour with your company.
Thanks again for a wonderful holiday which will always be in our memories - we might even return someday.
Brian & Dzhulia
Reviewed on May 2, 2018
- Barry ,
it’s no problem I was intending to drop you a note.
First of all the guides who met us from the train at Yichang, and then took us from the boat to the airport at Chongqing were exceptional. Both times they were on time, knowledgeable about the area and very helpful including assisting us right onto the boat and then helping us to check in at the airport.
The crew on the boat were also excellent, especially Rebecca, Christina and Maggie but all were friendly and very helpful. I told the Captain his crew are a credit to him (I hope it translated well!)
The boat itself was very clean. Although maybe not as luxurious as some of the other boats it seemed to be a bit smaller which means easier to get on and off etc.
I am very glad that we upgraded 2 decks. That meant we ate our meals and had access at other times to the executive lounge which was much nicer than the main restaurant, the meals were table service and house wine, beer and soda drinks were included. It was also nice being on a higher deck for the views etc and Wi-fi is also included. I would recommend that anyone considering this cruise takes up that offer.
It seems that the cruise is slightly different now that the docking point has been moved from Yichang upstream past the dam. That means that the first excursion is also from the boat dock and the boat does not depart until the night time of the 2nd day. I think you should make that clear. It seems that all the other western travellers took the optional excursion on a boat through the dam lift. We went on the bus tour of the dam with a group of Chinese people who treated us as honoured guests and the guide made special efforts to keep us involved. However you might want to make clear to western travellers that it is a possibility.
The other two excursions were also good, especially the boat through the gorges.
The other thing you may want to make clear is that there are quite a lot of steps to climb and walking to embark and disembark the boat at each end and for the excursions so guests need to have a reasonable level of mobility.
Hope that is helpful, I will definately come to you in future if we consider a future trip.
Reviewed on April 27, 2018
We had a great time on the River Cruise! Thank you for your help.
Reviewed on April 8, 2018
Please find attached the evaluation form along with a few photos from our trip which I am happy for you to use.
Just out of interest I noticed on our itinerary that when we were at Disney it stated that lunch was included on both days but as we were there by ourselves we didn't get lunch. Were we charged for lunch on those days?
1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Tracy Tan was very efficient and fast in responding to my emails.
2. How do you comment your tour arrangements? The arrangements were very good.
3. Are you willing to recommend our service to your people who also have an interest to visit China? Yes
4. Your general opinion on us? Very helpful, good service provided.
5. Do you have any suggestions on improving our services? One of the guides who showed us around didn’t have very good English so it was difficult to understand what he was saying. Is their English ability tested?
6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail? Yes
7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers.
May they contact you for advices? _Yes______
Terraccotta Warriors in Xian
Cute Giant Pandas in Chengdu
Reviewed on April 8, 2018
Sorry for my late answer but we've been very busy last days.
The tour in Beijing went very well. The tour plan was very well prepared. The guide (Mark) and the driver were fantastic. Very professionals and always available for us. They were really the best.
I will recommend you and will comment at Tripadvisor.
It was a 5 star tour.
Reviewed on April 5, 2018
Apologies i have been meaning to write to you. We had a fantastic time and the tour was great. I would say our guide Kimmi in Xian was particularly excellent - very knowledgeable/flexible and gave us lots of time to take pictures etc. Please pass on our thanks on to him.
I would also like to thank you again as you did a splendid job on organising a wonderful holiday for us.
Thank you so much
Reviewed on Mar. 16, 2018
Thank you for your e-mail. The cruise was lovely, nice cabin, nice personAl, food was really good.
Somethimes cruise members had difficulty with the English language even the managers but they were all very kind to us!
One thing what was confusing is the tip. In the documents was standing that the price paid was excluded a tip of 150 Y per person.
So we paid the tip for all crew members at the beginning of the cruise. But at the end of the cruise they asked for a tip again for certain crew members.
Thanks for organizing everything so well for us!
Reviewed on Mar. 16, 2018
Back home in Yangon we have nearly defrosted – man it was cold in China.
Just a few thoughts for your information bank – by the way are you really based in China itself – something I read suggested some agencies were based in LA, USA?
We greatly appreciated the services of all the guides – Amanda was a great start in Yichang specially as she had to coordinate us meeting up with our son.
The cruise worked well for us – relaxing and introduced us to the cold gradually. The locks were closed at this time – would have been really exciting to go through them in the ship. The activity level on the ship was a little lazy – maybe age-group oriented but I think they could do more traditional exercise sessions etc. even for us 60s types.
On to Chongching – good guidance there although if the itinerary was more detailed Josh would have made sure his drone was powered up ready to go – a few places like that if there was more detail – we are going to a large park etc.
Young Kimmy was excellent in Xian – brilliant to have a young man with good English and interested in the history of the nation.
The train trip was a highlight – although it was getting colder and colder – Kimmy made good suggestions as to where to buy extra layers and gloves etc. before we left Xian.
The Beijing itinerary was the one that ended up being changed quite significantly so worth bearing in mind for future travelers that the Forbidden City is always closed on Mondays. Please make more mention of the hotel being close to the Temple of Heaven since google maps is a no no. Our day out at the wall was brilliant – once again if we had known more detail of the walking spaces and cable cars etc Josh may have taken his drone out. For our purposes the Summer Palace visit is best on the way to the airport. If we had known the lake was a venue for ice-skating Josh may have brought his brother’s ice skates with him as well.
Also since google maps is a no no some more information about local shopping near the hotel in Beijing would be good. We arrived close to 10pm without having had a meal on the train – hotel restaurant and coffee shop closed as were all in the area – only option was the little convenient store – he did well in chocolate and noodles that night!
So nothing major or complaints just thought to write while these things were fresh in our minds.
Thanks for your assistance and I will not hesitate to recommend your services to others wanting a well-organized, comfortable, well-priced holiday in China.
Reviewed on Jan. 18, 2018
It was awesome experience with you and your team. We were helped by your team all through so nicely. It really made our journey very enjoyable. I would be happy to rate you and your company on trip adviser. You certainly can send me the link. However, I will do that once I return to USA almost 3 weeks later. I hope that will be fine with you.
Reviewed on Jan. 4, 2018
We are back home safely
It was such a wonderful trip with Daniel as our guide it’s such a blessing
He is very thoughtful caring and attentive.
Even my little boy cried hugging him while we board.
And we will for sure make another trip to chengdu and willnhighky recommend your service to our friends
Reviewed on Dec. 27, 2017
It was amazing! I loved everything, David was a helpful guide, and I really enjoyed Zhangjiajie.
Reviewed on Dec. 20, 2017
I am very well, thank you for asking.
We enjoyed our trip to China very much - thank you for organising it very well.
Eric, our Beijing guide, was outstanding. His detailed knowledge of history was impressive and he was able to answer all our questions - we asked a lot! We will be recommending Eric to our friends. Eric also gave us good, practical advice about drinking water, meals, toilets and safety.
Our Beijing driver, Mr. John, was the best of our three drivers. He made it comfortable for us in the car.
Beijing was a highlight of the trip (because of Eric) and we plan to visit it again to learn more about its history.
The Crowne Plaza Beijing Wangfujing was good - this includes the room and the breakfasts.
Our Xi'an guide, Kimi, was friendly and young. He explained the terracotta warriors well. We thought Xian was a beautiful, impressive city. We would like to visit it again.
The Xi’an Sofitel International Hotel was the best hotel we stayed in. The room was very big and comfortable and the breakfasts were very high quality. We will recommend this hotel to our friends.
In Shanghai we were impressed with the city’s prosperity and energy. Laura was our guide. Laura has been working as a guide for many years and her style was not as energetic and fresh as Eric’s. The driver in Shanghai was very friendly, but his driving was less comfortable for us as passengers.
The Howard Johnson Plaza Hotel had large comfortable rooms. The breakfasts in this hotel were disappointing and low standard. We would not recommend this hotel to our friends.
I hope this helps.
Reviewed on Dec. 18, 2017
It was a great tour and we are satisfied with everything that was arranged. The tour guide did well in introducing the sights to us and accommodating our ad hoc request on meal arrangements. To summarize, it was a nice and memorable tour and experience for the 3 of us. So well done and thanks!
Reviewed on Dec. 12, 2017
We arrived back today. Everything went smoothly and we enjoyed the whole trip. I would definitely recommend you and your company to my friends.Zhangjaijie was especially beautiful. David our guide was fantastic. He was knowlegable and fun to be around and so was our guide Lucia in Xian. Eben was friendly and very accomodating to our particular wishes in Chengdu. My Huashan was a hard walk but worth it. So glad we did it. Thank you for all your patience and assistance in preparing our itinerary.
Reviewed on November 4, 2017
We had a great time and loved all the sites
Thank you for setting everything up and I will recommend you to friends and clients
Reviewed on November 3, 2017
All of our trips were good. We liked all of the tour guides, which all spoke good English. The only issue was access to the internet on the river cruise.
Thanks for all your help.
Reviewed on November 2, 2017
- Harry, Australia
I am good. How are you too?
I have returned to Sydney now.
The tour in Zhangjiajie was really good.
Carol is an excellent tour guide.
We really enjoyed the tour in Zhangjiajie.
I believed that you sent a feedback form to me last time but it seems that I have lost it.
If you want me to give a feedback, please resend the form to me. I will be happy to provide a feedback.
Reviewed on October 23, 2017
- Lana, USA
I returned to the United States today. Both the Guilin/Yangshuo and Zhangjiajie tours were great and the guides were excellent. It was a very memorable trip. Thank you for all your coordination.
Reviewed on October 22, 2017
I am well, thank you.
We had a fantastic trip and it was nice to meet you in Chengdu. The country was fantastic with wonderful scenery, fantastic culture and lovely people. Everest was awesome. The train journey was fun too.
There were a couple of issues however. We did not get the Cooking experience as, according to our guide, it was no longer on offer.
And the Thangka painting experience was not an experience-just a quick visit to a painting studio to see 2 artists at work.
We changed our last day in Tibet to go to Ganden Monastery instead of Namtso Lake as we decided we had seen Qinghai Lake and Yamdrok Lake and we did not want another 10 hours driving. Ganden Monastery was super and we did the kora walk around it which we very much enjoyed-the scenery is spectacular. We did get a refund from the tour company and they were very flexible when we wished to change.
You will recall I took some time to decide whether we wanted to stay in the tents at Everest Base Camp or Rongbuk Monastery guesthouse. Rongbuk is clearly the better option and I’m glad we chose that.
Thank you for organizing a wonderful very memorable trip.
Reviewed on October 18, 2017
It was incredible!!!
Everything was amazing.
Beautiful and wonderful places.
Nice, friendly and knowledgeable guide.
Reviewed on October 11, 2017
The driver was very prompt. The van was very spacious, which made for a nicer drive for us. The traffic was good and the driver was careful. He found the next hotel and delivered us there. All in all, a good experience.
Thanks for you arrangements.
Reviewed on October 11, 2017
As I already told you, the China Discovery trip was excellent. Too short in fact. I should have chosen one or two days more in order to explore the western steps as well. I herewith send you a few photos I made in the Huangshan mountains on the 25th of september. Hope you like them.
Mike on the rocky steps, narrow space
Hangpad hoog links nog beter
Evenwicht tartende boorm op rotswand
Reviewed on October 6, 2017
we had a great visit to Lhasa and enjoyed the cultural contrast with the rest of China. Our driver Lodo and guide Lusha were great. They were punctual and helpful and got us around all of the sites in good time. Lusha had great knowledge of Buddhist history. We enjoyed the restaurants chosen for lunch. A good guide also knows where the clean toilets are - thanks Lusha
Thank you Tracy for coordinating the trip. We would recommend Lhasa as a place to visit and would recommend Tibet Discovery
Reviewed on October 5, 2017
- Peter and Debbie,
Everything went well. Only glitches were planes to and from Tibet were really late...3 hours there and 4 hours leaving.
Our guide was wonderful.
Thank you for making all the arrangements.
Peter and Debbie
Reviewed on September 29, 2017
Dear Ms Tracy Tan,
My tour in Tibet was wonderful, indeed. All went well. People that pick me up from/to the airport were very kind. The lady that picked me up at the airport could not be better, as in addition for her natural kindness, she could explain a lot about Tibet. The drivers that brought me to the airport were also very kind, but not able to speak English (not a problem for me, though).
Finally, the main guide has a strong knowledge about Tibet, in particular, the history of the monasteries and the Potala Palace. So, I was very happy with my trip. Bless the day in which I tried to find a tour to Tibet:-)
Thank you very much for all your efforts and to make this trip possible for me.
Reviewed on September 11, 2017
I'm good thank you. My tour to Tibet was very nice and everything went as planned. I'm very happy with the hotel and location of the hotel in Lhasa. And I'm very happy with the tour guide being Tibetan. She was very knowledgeable and arranged our visits to the monestaries and temples at the best times with fewest tourist. All in all a very good trip.
Reviewed on September 6, 2017
you asked me for a review of our Yangtze cruise.
Over all it was a very nice tour. Especially the staff was
friendly and very helpful. The cleanliness in the cabin was very good.
Unfortunately, the pool was in the cellar of the ship and cost extra, which is unusual for a 5 star ship.
Also you could not relax on the sun deck in swimwear. This seems to be a common practice in China and is outside the scope of your influence
The land excursions were well organized and very informative.
Thanks again for the beautiful tour and a heartfelt thanks to the crew
Reviewed on September 4, 2017
The trip into Tibet was wonderful. I'm currently in southern China enjoying the Li river. I will leave China probably around the 18th and go to Bangladesh and then back over to India.
Reviewed on August 11 2017
I had a great time and the arrangements you made were perfect. The cruise staff were absolutely amazing! They made me feel like royalty. Seeing that I was the only foreigner and the only English speaking guest on the boat, it made it a very interesting journey. Gracie, the river guide was incredibly kind and helpful. She took care of me and made sure I knew about everything. Thanks for a great trip!
Reviewed on July 30 2017
Here are some photos from the cruise.
The files are too large to send all in one email so I will send a few emails with photos.
These photos are of the executive lounge which we could access with the upgraded room, the executive suite, the view looking down from the top of the stairs and the sundeck of the ship.
Reviewed on July 24 2017
Attached are several photos from our trip for your use. We have many more photos. If there is a specific type of photo you are looking for please let me know. Also, go ahead and send me the link you would like me to use for trip advisor.
The following pictures were shared by Mark.
Mark's Family had a panda volunteer tour in Dujiangyan Panda Base
Reviewed on July 24 2017
- Dr. Fariborz,
Thanks for the email.
Ever thing was super and perfectly arranged.
Your tour guides, all plans, timings, food... were amazing.
Words are not enough to write about your care, support and follow up.
We were all very happy about your professional job.
I will be more thank happy to officially write my review anywhere you want.
Reviewed on July 11 2017
We would be happy to share our panda tour experience.
I will provide you photos when we return from china on Saturday. We all really enjoyed volunteering and getting a close up experience with the pandas. So far it has been the best part of our trip to china which has included many great experiences. We were very pleased with our tour guide, Eben. He was very informative and helpful.
I would not hesitate to use China Discovery in the future.
Reviewed on July 11 2017
- Megan, Australia
I'm very good thank you.
The cruise was beautiful and very relaxing. We upgraded to the executive suite and enjoyed the use of the executive lounge. Our room was very clean and spacious with excellent views. We also upgraded the restaurant which allowed us our own private table, a quieter restaurant (around 60 people) and we were told better food. Staff were mostly very pleasant and attentive.
While we enjoyed the cruise very much, we had some trouble with food. As I have mentioned, Judy is a vegetarian (no meat or seafood) and Kurtz and I only eat chicken. We were asked for our dietary requirements and informed staff, however staff were not accommodating of our dietary requirements and most of the time we didn't have much food to choose from. I think it would be worthwhile telling other westerners or people with dietary requirements that the food is very much designed for Chinese people (a lot of the food eaten in China is very rarely seen or eaten in western countries).
Despite the trouble with food, the cruise was fantastic and we would highly recommend it to others.
We are going home in just over a week and I will definitely send you some photos soon after.
Reviewed on July 7 2017
We were really honored to have visited such an important person's tomb. It is more of a symbolic thing for us to honour such people and have visited such tombs also in Egypt, Mexico and elsewhere.
For example. Likewise the valley of the kings in Egypt, where we are allowed to enter selected tombs for a fee, that creates massive tourism opportunities and interest which in turn funds scientific exploration and conservation. They lined the walls with glass to protect murials.
Helen has amongst other studied museology and have also worked at restoration of key south african historical sites incl groot constantia. We realise that protection of these sites are of immense and utmost national importance. But we sincerely do hope that in future some of these pyramid tomb sites can be developed and made accessible for tourism to promote history and knowledge.
We are indeed honored to experience this tour and are really enjoying it. Kimmy is an excellent tour guide.
Reviewed on July 5 2017
- Cristina & Elena,
We got yesterday night Madrid after spending a few days in Beijing.
China is a great country and we were delighted to spend fourteen days there. The cruise was de best part of our trip and we enjoyed a lot. Landscape of three Gorges is one the most wonderful places we ever visited in our lives and Dam of Yangtze is amazing. All crew members were nice and guides on shore excursions provided us valuable information about everthing we visited. They teached us few words and songs in Chinese and a lot knowledge about your traditions and way of living.
Thank a lot for helping us making this trip possible with all your help and advices.
Attached you have a picture of us shipping
Cristina & Elena
The following picture was shared by Cristina & Elena.
Yangtze River Cruise Tour of Cristina & Elena
Reviewed on May 25 2017
Hope all is good at your side.
It was a great day thank you. Now I'm back home to egypt.
Here you go the answers.
1) Yes travel consultant was fast and helpful
2) The tour guide was great, very helpful, making sure I'm enjoying the day, explaining details, taking lots of photos
3) Yes will recommend the company
Reviewed on May 2 2017
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