Gansu Reviews - What Our Customers Say about Lanzhou/Dunhuang/Zhangye Tours

Overall the 敦煌，张掖，嘉峪关itinerary n hotels are good. Guide Gary is very professional and passionate about Chinese history (he was previously a middle school history teacher). 西宁 hotel & guide Daniel were good too. Suggestions (1) Chaka lake is very nice but due to flight timings we only spent 30 min at the lake itself. (2) I think if we were to recommend friends, we would ask them to cut the 阳关，玉门关，汉长城 and spend more time in Xining (there is a nice temple near train station) and Chaka lake. (3) You should strongly recommend that guests spend at least 2 hours at Chaka lake itself excluding the traveling (once you reach there, you need to take bus n train to reach the lake, that itself takes almost one hour including waiting for passengers one way). Thanks

Jack, you have been professional and always trying to find a “yes” for your customers. You responded positively to some negative feedback (from my friends) and offered good alternatives. I will certainly still recommend you to others.

Hi Jack,

Here is our feedback.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

From the very first e-mail exchange with the agency, our contact, Jack, has always been very professional and fast in providing all the information requested as well as his recommendations and advice.

2. How do you comment your tour arrangements?

The tour arrangements reflected what had been agreed and the tour ran smoothly. The guides and drivers were competent and flexible to accommodate our requirements.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

We will recommend China Discovery to friends who will look for an agency to travel around China

4.  Your general opinion on us?

Dear Jack, you provided an excellent service. We really appreciated your kind gesture in providing the cake for celebrating Laura’s birthday. Thank you!

Vivien,

We have arrived in Sanya and are on the way to our resort.  Thank you for arranging the very helpful guide and driver this morning. They were professional and prompt.  

Do you have a feedback form that I should complete or would you like me to write something in my own words?

I must tell you, the cruise was amazing!  I have never felt so much like a queen as I did on the cruise.  The staff was unbelievable, the accommodations were excellent by my western-standards, and the activities were splendid! Nobody wanted to leave the cruise!!  

The two boys enjoyed the unlimited “mocktails” drink package and flying kites on the sundeck.  The two girls enjoyed the “mocktails” and the variety of relaxing spaces on the ship.  Sometimes they wanted to relax in the Executive Lounge, sometimes they wanted to do karaoke.  It was wonderful that the children had easy access to any place in board that they might have an interest.

As you know, we already recommended you to my friend Sylbeth. We will continue to recommend your services.  If we have time for one more vacation before leaving China, we will definitely arrange it through you.

Thank you,

Wendy

Hi Lyn,

It was ok. Just on the train out. Wechat translate made things run a lot smoother.

Hi Leo, Everything fine and thanks for ask;

Everything was super and thanks.

Hi Echo,

We are now in Jiayuguan. Crescent lake was a fun idea! Thanks.

Dear Wendy, 

Here I send the answers for the services you have provided in the last 2 days. I also send some pictures that I agree on add to the webpage. I will make a contribution in TripAdvisor as soon as I can. 

1. Was your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Overall, I had an excellent services from my travel consultant and the company. I decided to travel on the last minute and they arranged everything really fast and efficiently in the way that my trip started without problem. Travel consultant was really fast and efficient on answering my questions and on tailoring the trip on a couple of changes I wanted to do in relation to the original trip plan offered. My travel consultant, Wendy, was also available to solve any of my questions regarding the special travel requirements needed due to Covid-19. Wendy was also took care of my needs along all the length of the trip.

2. How was your tour? Are you satisfied with the tour we arranged for you? 

I am very satisfied with the tour. I asked for some modifications in relation to the original trip which were fast and easily arranged. I didn’t feel pressured during all the trip, thing that I enormously value. I had my time to enjoy all of the places I visited. Both the driver and the tour guide were helpful and kind. I am specially satisfied with my guide, Cathy, who took really care on giving extend and understandable explanations, answering my questions (including those non-tour related: where to eat, what else to do, etc.) and taking care of my stay and well being in Dunhuang.

3. Do you have any suggestions on improving our services

I think that for people living in China, it would work a bit faster and smoothly if there is an earlier communication by Wechat. Emails are not as accesible platform as Wechat when living in China. 

Best regards, 

Borja

Hello Tracy,

A-ma-zing everything perfectly organised and overwhelmed by the beauty of the grottoes and the knowledge of David. The Yardan Park was breath taking, so special. Even the 2 hour drive was amazing. The last hotel was very good. great mix between traditional, luxury and also accommodating to westerners.

Mattice & Lien

Hello Echo,

We had a wonderful trip! We enjoyed it very much!

You did a fantastic job (again)!

Everything was very well organised and there were no problems at all.

We have only 1 comment: 

When we arrived at the camp site in the desert in Dunhuang, we found out that it had been possible to book a more private tent at a more quieter spot in the desert.

The karaoke, the bright lights and the generator were not exactly the desert experience we had hoped for.

So we would have liked it if we had been informed about the option of the 'private tent'.

Other than that all was perfect.

We will certainly recommend your agency to our friends and if we decide to do another trip in the future we will for sure use your services again.

Thank you!!!

Marlie

Hi Lyn:

We are enjoying this very much.

Yes everything has been very good! Thank you.

Hi Leo,

I’m back in Chengdu... the trip was a very nice experience! Yes, both of them. I liked Jacky more, she is more authentic... I understand she actually is from CITS, right?

Hi Leo,

Sorry for late reply. We really enjoyed this 8 Days Silk Road trip for our company trip holiday.

We'll like to thank the Lanzhou tour guide Miss Dong Dong who waited for us at the airport late at night as well as received us at train station from Xining on our last day at Lanzhou. She was kind enough to inform us about places to get good food!

Travelling from Lanzhou to Zhangye, Jiayuguan and Dunhuang, we had Mr Gary guiding us and I must say that I enjoyed all his narratives about the places we were to visit. He was very helpful when we lost a camera and went all out to retrieve it for us. He even helped to repair a jacket for us. Well done!!

We enjoyed our visit to Qinghai lake very much, especially when our guide stopped at an adjoining frozen lake for us to play and take pictures. That was a bonus!

Overall, this trip was great although a bit tiring and cold!! We really like having the places to ourselves. 

The food was sometimes too spicy though.

Thanks China Discovery & Mr Leo Li for your help.

Best Regards

Irene Goo

Hi Ian,

We are back to Geneva! Please find below a short summary of our trip which you may feel free to edit or shorten it as you deem appropriate.

We have so many photos to share, though you may decide which one you would like to publish it.  I am going to forward those photos to you by different emails.   

Many thanks again.   Best regards.

“Quote Unstoppable WOWs for our Amazing China Discovery Tour!

As orchestrated by Ian Wei of Chengdu Bamboo International Travel, two of us were wandering from one natural wonders to endless wonder spots of China. We were wandering from the soft fertile earth of red land to multi-formed stone forest and strolling in the village of diverse ethnic minority of Yunnan. Our journey continued to nonstop amazing historical heritage and nature beauty in the land of world roof in Tibet.  Worldly cute panda and Giant Buddha as well as Luodai and Jinli ancient places plus shopping spots of Sichuan made our visit simply unforgettable. We were following the track of silk road and visit numerous wonder places in the Gobi desert of Gansu province, for example, climbing up sand dune mountain and circling the crescent lake of Dunhuang, walking inside mogao grottoes, Yardang geopark, western great wall, Jiayuguan fortress, reclining buddha of Zhangye.  Every view point in the area of rainbow mountains gave us no chance to brink our eyes and kept exclaiming Wows!  Lastly 4000 steps of stairs plus a double downs to tops ride of cable car to reach the peak station of Huashan in the outskirt of Xian was such a stunning and challenging trip.  

The above merely captures the essence of our 18-day (1-18 April 2015) trip organized by the impressive services of Chengdu Bamboo International Travel. Ian Wei is our host who stood ready to track/follow and response to our request throughout the tour. I have a full confidence and offer a big applause to the second to none service of this travel agent. Many thanks to Ian and his tour guides and superb drivers who made our trip every possible and so memorable.    

Cheers.  A couple, residents of Geneva, Switzerland ”

The following are some of the photos shared by Boonshan Sangfai