Family with Kids Reviews - What Our Customers Say about Family Tours in China with Kids

Hi Jack,

I apologize for the late response. The tour was wonderful. We really appreciated how large and comfortable the vehicle was. It was nice to have extra space with the amount of driving that we had to do. The driver was great.

The hotels were great. Comfortable, with good options for breakfast for everyone in our group including the little one. The locations of the hotel were also great. We really like staying near the city centers in Wulingyuan and Fenghuang.

The best part of the trip was our guide though, Dai Dai. She was very informative and pleasant. She was very accommodating and considerate with our little one. I would recommend her to anyone going to Zhangjiajie.

Thank you for the great trip!

Lili

Hi Tracy,

I have been very busy since coming home! We got back to school and work immediately. The trip was wonderful. The guides were great.

Thank you!

Hwai

Hi Shirley,

Yes, I’m also happy because the weather is perfect too.

A little rain during the cruise, but other than that was sunny.

Thank you for your service Shirley.

Can I reach out to you again in the future?

Hans

Hi Shirley,

I'm able to board the cruise, thank you for your service.

Yes all good so far

thank you

Hans

Dear Wonder,

Thanks a lot for the amazing experience.

Regards,

Rejo

Hi Wonder,

I have provided answers below:

1. The travel consultant was prompt to answer thoroughly all of my questions.

2. We were happy with the arrangements, the hotel was clean. We had an informative and attentive tour guide that we were happy with. He answered all of our questions and also made sure we were happy with everything eg hotel, food etc. The driver was also good but he did spit a little bit, which we can understand and I guess happens a lot in China but other tourist might be disgusted by it.

3. Yes, we would definitely recommend the company.

Steven

Hi Shirley Yang,

I would like to recommend your company to a friend, what is the best way to do that?

Christina

Hi Shirley,

整體都非常滿意。已經作了問卷回應。

Terasa

Hi Wing,

I still continue my travels in China, so not yet home to rest.

It was a great trip, so far one of our highlights of our big China trip.

The transportation and accommodation was great along with our guide Sarah who made the trip a lot easier and less stressful for us so we can enjoy the short trip and focus on the fun activities of enjoying the snow, the snow activities the offer, skiing and going up mountain on cable car.

Regards

Jared

Hi Wonder,

Thank you very much!!!

Yes. I will write on Tripadvisor. I was very pleased with everything! We will come back to China again. We will want to do the North Part with Harbin. Hope there are things to see there too :)

If you have an itinerary I would be happy to see it. I would be more than happy to work with you again.

Ioana

Hi Rita,

Thanks for organizing this tour for us and being available to our we chat messages. Great tour and we will come back for another one. We hope to have discount from your company for return customer! Our comments are as below. Thanks again.

Thanks,

Mei

Hi April,

Apologies for the late reply.

The trip was great and really well planned.

We did provide our evaluation to the 3 guides Linda, Walder and Anna though as they have given us the evaluation form to complete at the end of their service.

1. Big Thanks to April, our travel Consultant. Though we never met and communication is always through email, the speedy responsiveness to all queries is promptly replied to. April is very patient, confident and experience in handling our customize itinerary. Given this is our first trip to China and our first time engaging China Discovery, I am glad April is assigned as our travel Consultant.

2. Tour arrangement were very well-planned and organized. From Airport pickup, to drop off at the hotels, guided tour to the major attractions, the drivers are safe and skillful. Given the kind of road condition in Beijing and Xi'an, need great patient to endure the traffic conditions.

Tour guides are knowledgeable and experienced.

Beijing - Linda managed to bring us through the fast track when we visit the Tiananmen Square and she went extra miles in helping my boy retrieve his item left in the restaurant. She also helps to handle the incident where one of the selfie stick exceeded the limited length so have to deposit at the storage locker in the forbidden city. There are some changes on the sequence of the visit ie: we would like to have lunch before the rickshaw ride so Linda has to help reschedule the last-minute changes. Linda is quieter among the 3 guides. Would be better if she shares more historical details on the sites we visited. Unless we asked else the information won't be volunteered.

Xi'an - Walder is a chatter box. The information he loaded us can be overwhelming. Very knowledgeable in Terracotta Warrior and Horses history. He is also humorous and funny. The dishes he ordered for us during lunch is delicious.

Zhang Jia Jie - Anna is a good balance between Linda and Walder. Also very knowledgeable and able to follow our pace throughout the Wulingyuan and ZJJ tour. She brings us to the places where there is less crowd and her photography skills are commendable. She took most of our photos for us and is very skillful. A very patient guide and definitely our favorite guide for the tour. She even strikes good conversation with the teens.

3. Yes, definitely will recommend China Discovery to my friends.

4. Overall, my family had a really enjoyable time and no regrets in engaging with China Discovery. If we ever plan another trip to other China cities, will not hestiate to contact you.

Sincerely,

Fion

Thanks Wing. Thanks Jason.

We have fun and enjoy the scenic this trip.

Appreciated the service from you guys and China Discovery.

Mitri

Hello Kelly,

Thanks for arranging a wonderful tour. We learned many cultural and historic information. These are important for us to pass on to the children. Although,the weather was not as good as we wished, the last day to Emi mountain was perfect weather. A bit cloudy, perfect, not cold nor hot up at 101 10 feet, perfect, and the scenery was limitless. A perfect ending for the tour.

Ellen is a very patient guide. I am sure she saw the same places many time, she explained and waited for our picture taking family. In all a fantasic experience to Chengdu and the National parks.

Thanks for arranging everything.

Peter

Hello Kelly,

I want to reinforce the value of the trip in Zhangjiajie. The tour is great and Tina is really fantastic. Please keep in mind Tina's great value as a member of your guide staff. She is very professional and she was successful in exceeding our expectations for this part of the travel. As a customer, Ican say she excells in her job.

China discovery and specially Kelly, thank you also for all the support. I would strongly recommend you to my friends and family. Hope to talk to you in the future for another travel to China.

You can improve Guilin tour. The place is gorgeous, but we felt we could have taken more of it.

Isabel

Hi Wing,

Thank you very much, Wing. It is so sweet of you. Everything is good.

Hee… thank you for accommodating and reassuring me when I was initially very hesitant about your company.

Lee

Hello Shirley,

Thank you very much for arranging birthday cake for my husband.

Appreciate for your kind assistance for our trip.

I will continue to use your service for my next trip to China & will recommend your service to my friends & relatives.

Lim

Hi April,

Itinerary: It was generally well planned with no major hiccup. We are pleasantly surprised with the birthday cake and gifts while in Chengdu.

Logistical arrangement: We are mostly happy with the arrangement. The buses are also comfortable to travel in.

Areas of improvement: Contact of the guides could have been given to us in advanced which would have quelled majority of our concerns if any for the trip.

Tour Guides: All of the tour guides were very knowledgeable, friendly and helpful. We were very happy with them.

Victor

Hi Tracy,

Our family trip to Yunnan was great. Thanks for putting the trip together for us. Please send my regards to all our guides. Daisy, Frank, Rodney and Lobtsang. Not forgetting our driver Mr Yu. We had a wonderful time, the weather was great. Our guides were very well versed in their job and was very accommodating to our requests.

Thank you once again. We will be in touch with you again when we decide to visit China again.

God Bless.

Regards.

Yong

Hi Wing,

Everything is great so far.

Jared

Hi Evelyn,

It was good. Dali is a very charming city. We did not regret changing our itinerary at the last minute. We are glad that we went there. Thank you for arranging everything according to our requests. The non-smoking rooms, english-speaking guide, very clean bus. Hotel location was exceptional. We just wished we could stay longer and had the chance to enjoy the city more. Maybe next time.

Debbie

Hi Wonder,

Thanks for support. We are boarded train going back to HK. We had amazing trip. You had done fantastic travel arrangements. Most important tour guide were really good, had good knowledge, really caring, even not part of trip taken best places for dinner, ensure we reach hotel safety as can't read local language maps , must try local food like oil tea, pumpkin cake, chicken cooked in bamboo refer photos.

Madhuri

Hi Tracy,

We really enjoyed the cruise with our family. It’s the right length, not too long and not too short. It’s good price, well planned. I think the included excursions are well worth it. We had tour guides who speak English well so that’s really convenient for my son. I think it’s great trip at low season. It might not be very pleasant if crowded so I may not recommend to my friends to go at high season.

Service on cruise is very good, they all work very hard.

I have not used travel agency in China before but you helped a lot this time. I will tell my friends about your company. Thanks and happy holidays!

Eileen

Juliet,

导游很好。真心谢谢你。

非常愉快的。

Lee

Hi Shirley,

Thanks for the tour, and the itinerary that you planned for us was very comprehensive and detailed. We enjoyed it very much. The tour guide was also very friendly and experienced. He followed your itinerary closely and brought us to all the sites and explained in detail. He also recommended and brought us to enjoy some of the local cuisines during lunch.

Overall, we are impressed by the excellent service, reliability and quality that yourself, the tour guide and the driver has provided us. We would like to visit China again and we will not hesitate to engage your services again. Thank you!

Regards

Chun How

Dear Rita,

Feedback.

The trip organised by Rita Jiang to Beijing and Xian was very well planned and enjoyable, showing the best of Chinese history, culture, heritage, and enormous progress.

Your 2 guides, Linda Chua and Beryl are very good. Linda went out of her way to take us to Peking Opera at night. The kids were tired, so we did not go to Summer palace and Heavenly temple, and did not go to Xian Pagoda. It was our choice, so its ok. (I have been to all)

The 2 bus drivers were excellent, very careful, disciplined and good temperament and helpful. I could not give a tip to Beryl at Xian station, as I had to rush into toilet inside, and did not know she could not enter the train Station.

The pace was good, but the last day of train from Xian, to hotel (plus late dinner scrabbling in Beijing), then early next morning to airport was too Hectic. However, it was because we had to return on 8.12.24. we wish we could stay longer in Xian, and elsewhere. We could probably have gone to Xian by train, then fly back to Beijing by plane, but one way tickets could cost much more.

Anyway, thank you very much for all your fine arrangements. We all enjoyed the short trip.

For the kids, the major highlights were the Great Wall, Terracotta warriors, Acrobatic show. They will treasure. I will plan more trips for them to China.

Best wishes and warm regards,

Richard

Dear Wonder,

We had a nice time and enjoyed our Henan tour.

We are very happy to have you and your company to help us to organize our Henan tour.

You were helpful and your response was very fast when we were corresponding through email to arrange the tour.

The tour arrangement was good and your tour guide was knowledgeable. You had a careful driver and his van transporting us was clean and new.

We would highly recommend your company to others for tours in China.

We would like to take this opportunity to thank you for all your good work in helping us to organize a wonderful Henan tour.

Warmest regards,

George

Hi Tracy,

WoW! What an amazing trip we had to China.

Thank you so much for fitting everything we wanted to do into the 2 weeks we were in China.

Our entire trip went to plan. All the transfers and connections went perfectly. Everyone who meet us was friendly and helpful. Exceptional.

A special mention of course for Kai. He was a true host. He understood our family very well and made sure we spent time in places that interested us most. He has a great knowledge of all of the places we went and shared everything with us well. He let us have our own time to explore and then bought us back together when needed.

All our accommodation was great and situated in excellent locations.

Thank you again Tracy, you really went above and beyond.

I will happily recommend China Discovery Tours to anyone I know who is travelling to China.

I wish you well.

Jocelyn

Hi Jack,

First of all, thank you very much for the great job in planning our trip. We just returned home on Sunday and everyone had a great time sightseeing and enjoyed the tase of local cuisines. The transportation and hotels you've arranged were also excellent. Thank you again.

Now that we've had such a great time, everyone is looking forward to another China trip. We'll be taking a cruise in March of next year in Shanghai and would like you to help us with a post cruise tour. We would like to cover Hangzhou, Suzhou and Nanjing; plus Xiamen if time allows. Right now, we have six people confirmed but may increase to 8 again. Please help us with the details with suggestion for sightseeing and other activities. As in the previous trip, we would like to travel by bullet train if available (the Magnetic-levitated train experience would be great).

Please help us with a tentative itinerary and we can go from there.

Aloha,

JHKC

Hello Shirley,

Thank you with your help for the trip so far. The cruise was wonderful!

Heidi

Dear Jack,

Thank you very much for the excellent organization of our trip to Shanghai, Xian, Chongqing and the Yang Tze River cruise.

Everything went smoothly as planned. The guides provided were excellent, Timu our guide at Xian was exceptional. All the guides spoke good English and had very good knowledge of the area and the history associated.

The cruise was also amazing. The food was delicious and the scenery was really beautiful. We have no problem communicating because there are crews on board that can speak good English.

We will come back to visit other parts of China in near future.

Once again thank you from all of us.

Alice

Dear Wing,

You were wonderful and helped us every step of the way. Tour arrangements were wonderful. The accommodations and travel were top notch.

We had an amazing adventure with this tour and would definitely use them again if we come back to China.

Jennifer

Hello Evelyn,

Thanks for making the tour arrangements - we are now back to Singapore - we really enjoyed the tour of the ancient cities of Chengdu and Xian and Luoyang and appreciated China natural beatify and heritage. See you soon and hope to make another trip to the other remarkable places.

Venkta

Hello Wing

Thank you very very much for all your support and arranging for our family a wonderful and memorable trip in china.

I will definitely send my feedback once i go back to my country on 19th.

Regards

Ahmed

Hi Rita,

The tour arrangements have been amazing. Everything is very well planned and made our tour very relaxed. Isaac, the tour guide, has been great and is very flexible with our requests. We will definitely recommend your company to our friends who are planning a visit to China.

Thank you

Chester

Good Morning Leo,

I wanted to thank you for the great tours in Beijing. Linda was extraordinary as a guide and person.

Bogdan

Hi Wonder,

We enjoyed our excursions very much, and our guides were wonderful. Thank you for your help with organising it, and also Vivian.

with best wishes

Claire

Hi Rita,

Thanks for the follow up.

We are very happy with our guides and driver.

We certainly would recommend your services to people who are planning to visit China.

Maybe one suggestion for foreigners that visit China for the first time: let them know about communication and payment in China. They are done via specific Chinese app/ softwares that sometimes requires a local help (e.g. hotel help desk)

Thanks Rita,

Yves and Chloe

Hi Rita,

We very much enjoyed our tour. The guides, Hu, Wendy and Timo were on time every day and eager to assist us in any way possible. We had a mixed group of English and Chinese speakers, so the guides were patient in explaining to both groups as needed. They were also flexible to adjust to our needs.

The accommodations and meals were top notch.

The drivers in each town were also very professional and courteous.

I would recommend your service to anyone who would like to visit China.

Thank you for your help in coordinating our family trip to China.

Joe

Hello Leo,

I hope everything is well with you. Thank you so much for helping me arrange the trip from Guangzhou to Chengdu. You made it very easy for me. From the fast train, to the tours and to the airport drop off. Our tour guide, Michael Wu, was extremely professional and helpful.We visited many different sites, and most importantly Michael knew exactly where to take us at the Panda Research Center to make sure we saw many pandas. My daughter and I felt very safe during our trip, and Michael was always aware of my allergy triggers. I would definitely recommend you to family, friends and fellow teachers. Our driver was also very knowledgeable and helpful.

P.S. Thank you very much for the gift. My daughter loved the plushy and the fan.

Regards,

Erika

Hi Rita,

Sorry for the delay, I thought you might like to look at this review and see if you would like to use it.

I have also included some photos that you can use if you want.

Review as follows...

If you are reading this review you are probably wondering should I use China Discovery and is it legit. The answer to both is a definite yes. Coming from New Zealand my wife and I along with our 16 year old daughter did a 28 day trip. We tailored our itinerary (with the help of Rita) and had a private tour. It was all fantastic and super organized. We loved the flexibility that our tour gave us. The local guides knowledge ensures you get the most out of each day and gives you a great insight into the area and local lifestyles.

I would highly recommend them for anyone who wants a great time traveling in China. We certainly did. Many thanks to Rita and all the guides who made our trip so awesome.

Cheers Dave, Tracey and Amber.

Hi April,

Absolutely fantastic, can’t fault. On board food was awesome and me being vegetarian they even made me special meals each day. Staff were wonderful. I also had laundry done, no issues and very good price. Bar was well stocked and well priced. I also got a foot massage and my daughters hair washed and blow dried also value for money.

Concierge did only once on check in to offer an upgraded package for food and cabin. Then never asked again which was perfect.

Porters hired by ship in Chongqing tried to charge me 100rmb for their service but the English speaking concierge told them off very sternly.

Shore excisions included were awesome. I only did 1 optional which was the show on the second night which was absolutely amazing, it felt like I was in the show.

Only complaint is the ships announcements came into cabin speakers.

Dane

Hello Tracy,

We had a great time in China, thank you very much for organizing everything so well!

Thank you.

Kind regards,

Eugenia

Dear Wonder,

Thank you for the great arrangements for the Fujian tour in June. My family totally enjoyed the Fujian trip, the sights and great food.

Best,

Wai Nam

Hi Rita,

Sorry for the late reply.

Yes, I enjoyed my trip to China very much. The tour guide and driver are amazing and very professional.

Thanks to them, my trip with my family has been very pleasant and this made us wanted to visit the other parts of China again

Please see below my comments.

The tour arrangement was good and adequate pace for our family. I would definitely recomment your service to my friends and family who wished to join a more private tour in China.

Perhaps can add on services to recommend dining places (and assist to make reservations) prior to the trip as there are limited platforms outside China for us to make reservations. For me and my family, we take our dining seriously and would like to enjoy local food. We enjoyed our time, especially in Xi'an, as our guide brought us to places she has patroned for food and went extra miles to recommend good dining places in Xi'an. We love her recommendation.

Thanks and regards,

Finn

Hi, Jack

We had a great time on the cruise. Luckily we had chance to go to Chongqing to see the train through building and the night lights of Chongqing. We really enjoyed the FengYanShanGuo show. It was amazing.

Thanks.

Ted

Morning Wonder,

we have a good time although the kids were tired after all the walking…hahaha…

Eunice

Hi Rita,

Sights, tour guide, and transportation were excellent. Food was good, we just prefer western.

Jean

Hello Phoebe,

Our tour today was amazing and I really want to compliment Sandy. He was fantastic, his English is excellent, he is very knowledgeable, and did so much to make our day great.

I did not have any cash on me when we said goodbye today (my kids had cash but I did not want to take theirs away!), is there a way I can get 100 Yuan to him as a tip?

Also, is it customary to tip a driver as well?

Thank you again for such great service. Sandy is a great representative for your company.

Best Regards,

Richard

Hi Evelyn!

We had a wonderful time. The itinerary was perfect. We enjoyed every spots We went to. The driver was very professional and helpful. The quantity of food for lunches were more than enough. Eric was just awesome. Very knowledgeable, professional, so easy to get along. It felt like we were together as friends and not just à tour guide. He was very flexible and try to accommodante every request we had. Also, China discoveries itself was very flexible and open to our requests. We simple had a wonderful time. It was my first time in China and I fell in love with the country. I will certainly go back and will certainly contact China discordes again

Seng

Dear Wonder,

Thank you for having organized our trip to Xi’an. We had a wonderful time there!

All the best,

Chantal

Hi! We did arrive home safely.

Our Zhangjiajie tour was amazing! It was a perfect weekend, truly. Ronan our guide was so fantastic. Really five stars. She gave very interesting cultural, historical and nature information about the national park and Tianmen mountain. She worked with our pace and didn't rush us at all. We were able to go to all the attractions we wanted to visit. She also related really well with our family. I highly recommend her.

The hotel was adequate. Not anything very special, but comfortable. They did not clean while we were staying, but I don't know if they have a policy of only cleaning g every other day or something. The breakfast was as I would expect.

The two restaurants we went to for lunch were perfect for us. We really enjoyed all the food. Again 5 stars The National park, Glass Bridge and Tianmen mountain were all so amazing. Truly a must see location for any visit to China. We really enjoyed all the various cable car and elevator, etc with different views of all the beautiful scenery.

Thank you so much for all your help planning this perfect Mother's Day holiday for our family.

Jonathan

The tourism agent are wonderful! But the proxs too packed unconvenice to visit.

Nozie

Hi Evelyn,

The 5-days China tour in Beijing and Xian was fantastic and fit our needs perfectly. We are a family of three and this includes 2 teenagers. The tour ran exactly as promised and gave enough time to properly see each site. We never felt rushed. Each tour guide asked what we wanted each day and made each day a great experience. The meals were delicious and ordered for our specific dietary needs. The drivers arrived on time and were very polite.

Dana

Hi Wonder

We fly back today to Philippines

Evening Samantha,

All good thanks. Travel went well and Steven gave a good overview of the area as we drove. Then we did dragon hill and in the hotel now.

We had a good time in Guilin and Steven was very good and helpful.

Caroline

Hi Samantha,

Thank you again for arranging such a seamless and enjoyable time for our family. Kids refer to this holiday as a pampered treat (we usually make them backpack). It is not an easy feat accommodating needs of an elderly 82 year old, and kids ranging from 11 to 16 years, but all requests were seen to promptly.

Answers to your questions:

1. Yes, Samantha was very prompt responding to my numerous queries, regardless of how late they were sent. She even replied on weekends!

2. Excellent advice by Samantha.

3. Definitely willing to recomend.

4. Reliable, prompt, service-oriented, friendly, trustworthy service.

Ching

Hi Tracy,

The tour you put together for us was great, we got to see the major sites. We really enjoyed gubei water town and wished we had more time there.

The ski day was luckily sunny and the kids had a lot of fun. It's their first time skiing so we didn't really know what to expect. It turned out well.

Driver Mr Hu and Guide Jamie were super patient with us. My kids sleep very late so we start everyday around 9am. They were very flexible and catered well to our needs.

Celestine

Hi Wonder,

it was great. We loved it,now my wife and my daughter are skiing and I’m doing homework. Everything went well!

Claudio

Dear Wing Zeng,

Yes we had arrived safely home yesterday after a long flight and transit time in Singapore.

To answer your questions above, below are my reply:

Yes, you are always fast and patient.

Tour arrangement is perfectly plan and arranged. Since we are travelling in a family and private, we could adjust and make flexible changes to our plan. This was supported well by your team.

Definitely we highly recommend.

Fast response during our initial itinerary arrangement and good selection for the tourist attractions. Local guides are nice people and helpful. They told a lot of history explanations at each site visited.

Daud

Dear Wonder,

Sorry for the super late reply.

Your company consultant (Mr Wonder) has been super efficient replying and solving my doubts. He follows up every single details and everything went smoothly under his guidance.

The service was great from every aspects on the cruise during the tour.

Definitely!

Pat

Hello Mr. Li,

Please see our responses below:

I apologize for the delay in my response - we just arrived back in the U.S. yesterday. Our entire family had a wonderful experience on your tour, and Julin was a delightful host and guide. We enjoyed the various sights and appreciated the comfortable transportation and delicious meals provided. We are hopeful we will have the opportunity to visit China again in the future.

Thank you very much!

Sherry

Dear Wonder,

Please see our responses below:

1. Wonder was absolutely delightful to work with! Upon our first inquiry to traveling both to Yunnan province and Shanxi province, Wonder replied within less than 24 hours with an itinerary that met the needs of our family, was logistically sound, and provided a variety of exciting cultural opportunities and sightseeing experiences.

2. All three guides that we worked with were absolutely wonderful; they were knowledgeable, flexible, warm-hearted and kind. We especially enjoyed our guide in Lijiang (Yong) and our guide in Xi’an (Jessie) who seemed to go above and beyond in every way. We also appreciated our drivers in each of the provinces who were on-time, courteous, and dependable.

3. Keep on doing the wonderful work you’re doing – it truly makes touring in China for foreigners enjoyable, wonderful, and easy! Wonder – we appreciate you so much and are so thankful for making our holiday travels in China truly memorable.

Thank you again Wonder!

Alli

Hello Wonder

Huangshan trip is very nice. We all enjoyed it. We particularly like Su House. And huangshan mountain is very beautiful

Jeslyn

Dear Leo,

Thank you for your postcard, elegant gifts (chopsticks) and setting up a hassle free travel for the group.

Attaching a couple of photos as promised from the previous email feedback request. Let me know if you need any specific pictures (there are too many to choose) :)

Everything was well arranged, orderly and relaxing. We specifically love the lunch at Wenshufang and Qiang village, relaxing hot spring at Le Meridien, the breathtaking scenery at Bipenggou, and the spectacular culture opera show!

The sky view from Hilton Canopy over Tianfu Square was also magnificent.

The website on China Discoveries is so informative together with Ellen's tips and suggestions, we can venture to some places outside of our itinerary during free time, covering some of the interesting uniqueness at the locality.

The driver, Da ge and Ellen our group only had praises. There were no negative comments from me and the group.

We hope to work with you on our next year end ski trip, to Zhangjiakou.

Meanwhile, we wish you and your family a HAppy Festive Holiday! Take Care! Thank YOU!

Edward

Dear Ms. Wing Zeng,

I apologized for the delay in providing my feedback. Here are my comments:

(1) Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
I chose your company because of your travel consultant. She not only responded promptly but also provided valuable information and assistance. This was my first time planning to use a China-local tour service, as opposed to an outbound tour from my country, so I had many questions. Your travel consultant patiently addressed all of my inquiries, which gave me the confidence to proceed with the local tour service.

(2) How do you comment your tour arrangements?
Despite having limited time for our travels, we managed to make the most of our time and had a fantastic trip with my friends.

(3) Are you willing to recommend our service to your people who also have an interest to visit China?
Certainly, I am more than willing to recommend your service, and in fact, I have already done so by referring a friend to your company.

(4) Your general opinion on us?
I would like to convey my appreciation to your travel consultant, guide, and driver, all of whom demonstrated exceptional professionalism. As it was our first time using a local tour service in China, my friends and I had some initial concerns about navigating the country on our own, given our limited knowledge of the Chinese language and potential unforeseen issues before meeting the guide.

(5) If you come to China again, would you like to use our service again?
If I decide to visit China again, your company will be my first choice. However, I would need to take into account both the cost and the specific program offered. This is precisely why I recommend that you consider implementing a retention program. Sincerely Yours,

Pichavadee

Hello Wing,

Greetings from Japan. We had a wonderful and enjoyable adventure in Beijing and Hong Kong. Maggie and Jin (driver) were generous and extraordinarily considerate and kind. I hope to revisit Shanghai and will definitely let you know. I will apply for a visa next time. Thanks for all of your help along the way. If you have a format for feedback, please send me it. All the best, Steve.

Steve

Hi Jack!

The trip was very good. We enjoyed. The guide was very attentive and knowledgeable. She was also flexible enough to accommodate our wishes. The driver was fine. The car comfortable and the baby seat was good.

Good evening Wonder,

Everything is perfect! We are very exited here and Mr. Andy is really profesional and very nice man.

Good morning Rita,

It is so good to have our children with us again. It's been a long time.

Wonder!

Thank you!! For your great support!!!! This trip was magic!!! The restaurant, the flowers, the cake and the hotel were excellent!! I enjoyed this trip and will treasure in my memories forever!!

Hi Jack,

we will be happy to when we get back to Shanghai It was a great trip and Kevin was a wonderful guide!

Lisa

Hi Wonder,

thanks again for arranging our trip, we had a nice time! Kevin was great, the driver…sceneries,hotels…foodI will definitely recommend China Discovery to my friends.

Hello dear Jack,

Thanks for your message, so far, so good!

Guides and driver are very kind and professional!

Nevertheless, one remark, for almost all of our hotels, we've 2 separated rooms, it was unknown. We paid then 2 rooms for all booking instead of 1 room for 4 persons...

The trip was very good. We discovered beautiful landscapes. The guides and drivers were perfect.

Christelle

Hi Jack,

Thank you for arranging our trip. We had an amazing vacation. The guides were very professional and incredibly kind and available.

Christelle

Dear Echo,

Peter! Thanks for an amazing tour in Dunhuang/Jiayuguan and Zhangye! We had a great time. Appreciate your planning and coordination over the last 5 days…

Hi @Peter 张  Thank you for a wonderful trip in Gansu. You helped us keep to the schedule and ensured we enjoyed sunsets at the sand dunes and also at Danxia. You also helped us understand and appreciate the culture and history of the places we visited. We enjoyed local food and sightseeing. The car ride was comfortable too. Thank you once again! Rajshri, Vinay and Kabir

The hotel at Jiayuguan was a good one - very spacious, clean, comfortable and good breakfast too. The hotel at Dunhuang was a little dusty and view was not great - breakfast was good though.

Thank you so much for an amazing 2 days in Qinghai! We loved the stops around Qinghai lake. It was simply amazing

Qinghai lake area was beautiful, biking and some walks / picnic around. Amazing!

Vinay

Hi Leo,

Overall Experience:

Overall we had a fantastic trip! While we have always been more independent travelers, the changing status of restrictions due to COVID made us reluctant to book our own trip – we wanted to have someone we could call and/or have by our sides to help address any concerns, at least someone with a better fluency than ours. We loved everything about Ping’an and hope to return to see the terraces in a different season. We loved the Yangshou and hope to return there – it’s an easy train ride from Shenzhen.

Transportation:

The train was super comfortable, all pick-ups and drop-offs were good, the van was comfortable and the driver was safe.

Lodging:

We loved the atmosphere, the room, the people, and the food at Longji One Art Hotel. One of our favorite places, we hope to return and stay there. The Family Room had ventilation issues upstairs in the loft, but the room A/C was awesome.

The Shangri-La in Guilin was our least favorite. The room was stuffy and hot, and even with a fan that we requested, it was uncomfortable to sleep. The theme was amusing – as a family room, it had a tent, but the bathroom accessories were for an infant, not an 11-year old. We would not stay there again, nor recommend it to friends.

The Bamboo Leaf outside Yangshou was really great. By fate, we knew a fair amount of people staying there, from Guangzhou and Shenzhen. The food there was FANTASTIC! We definitely plan to return to Yangshou and would stay at the Bamboo Leaf. We would go just for the dinner!

Sights:

Longji Rice Terraces – incredible beauty! So few people were there, we had the whole area to ourselves. We would like to return to see the terraces in a different season. It FAR exceeded our expectations!

Guilin – we live in a big city, so seeing another city is less than a thrill. Reed Flute Cave and Xiangbishan were cool, but not awesome.

Li River – we were the only boat on the river – the sights were amazing, well worth the trip. The provided lunch was actually quite good.

Yulong River / bamboo raft – we liked the more intimate setting, some great pictures.

Comments:

I would recommend you and the tour company to others - everything worked as planned and promised. We appreciate your help, and had the comfort knowing that if the situation changed due to travel restrictions, etc., we had someone to help us. It was a curious time to travel, as cases were picking up in other areas.

Small Things:

It would have been better to know about packing ONE bag to take up to Ping’an. While it wasn’t a terrible inconvenience to unpack/re-pack in a parking lot, I wish we had known.

Peter did a nice job. He wasn’t the best guide we ever had, but he was OK. Very friendly and polite, his English was fantastic, and he shared a lot of his knowledge. However, I would prefer not to use him again.

Leo, if we need help with another guided tour the Fall, I will reach out to you!

Many Thanks.

James

Hi Leo,

We are really happy and I will contact you for our future holidays, I learned a lot from her, She has a lot of background on the story; Thanks for all Leo and after the service is finished please tell Jane and the driver that they are great; I will recommend you guys to all my foreigner friends in Hefei; You will be contacted.

Aldo

Hi Wonder,

The cruise was excellent thanks. We had a great time!

Michael

Hi Wonder,

This was a very good hotel. Other guests might like it. Right on the water edge, it is quiet and can hear the lake sounds in the room. Easy to walk into the town.

This one is called Fancy's Little Kitchen, and is Naxi cooking. It is in English, French or Chinese and is in a nice kitchen. Some of your future guests might enjoy. We really liked both cooking experiences. Our son loved cooking in the Bai house and learning about the three teas.

Stephen

Hi Johnson,

Our five families had a superb trip! The incredible sites we visited such as the 'Great wall' and the 'Terracotta warriors' will stay in our memories forever! Our guides took us to some superb restaurants where we really enjoyed the local food. The Peking duck for me was a favourite. Your organization and that of our local guides was excellent! Our guides knowledge of the places we visited was in-depth and really added to the interest in what we were seeing. I will highly recommend your tour to other teachers at my school and friends and family back in New Zealand.

Things to improve upon:

I think when travelling with younger children we found it's better sometimes to do 1 or 2 things a day rather than try and fit everything in on the itinerary especially when it was hot and there was lot's of walking to do. I think the guides were good at realizing this and were flexible when there were things we cut out of the daily itinerary. Having a pool at the end of the day was great for tired kids.

Perhaps next time with families try and have them stay not underneath the bar on the boat as it got a bit noisy. Although the people on the boat were really good when we said something about this on the first night. We also thought there could have been a bit more for children to do on the boat and we put that in our comments at the end of the trip.

That's all I can really think of as there was not really anything wrong with the trip. Thanks again Johnson, let me know if you want me to add any more detail in recommending the trip to others.

Regards.

Cameron

Thanks Jo. You too and thanks for amazing memories!! We are on the way home ready for bed!!

Beatriz

Us too! Adding our thanks for letting us join you. It was a great trip and fun to spend time with you all. Thanks to Johnson for all of his efforts and planning!

Lisa

Fantastic trip y’all! Thanks for all the memories! I’ll try and get photos from everyone and get some out together in the next week or so.

Matthew

Yes fantastic trip thanks everyone! We’ll get some feedback to you soon Johnson.

Cameron

We must have already been asleep when these messages came through. We have had a wonderful time. Thanks Johnson and Cam. Great to tick off so many must-sees in China ! Let’s have a post holiday debrief at our new apartment once we have unpacked!

Kylie

Hi Johnson, I know this is a bit late telling you. But our family had a lovely time on the trip you organised for us. We got to see so much of China! We feel very lucky. We are spending a week in Sanya. China is so beautiful!

Tessa

Hi Zeva,

Greetings from a warm Yangzhou. We have had another wonderful day and said our goodbyes to wonderful guide Alice and great driver Mr. Fu. Mr. Fu drove us safe around and always very helpful. We have been very happy with Alice who have guided us through a lot of lovely sceneries, showing us great places around Guilin and Yangzhou. Finding great food for us and meeting every one of our needs during our holiday. She did her guiding, so we felt very relaxed but still got a lot of information. We would give her our best recommendations. She had forgotten the paper for us to fill in today - therefor this long chat.

We are looking forward to staying here the next three days. Thank you so much for your help - you have been great. We will be ready in the lobby Monday morning at 11 o’clock to leave for the airport. We are - again - super happy to travel with China discovery.

Christina

Hi Zeva,

Good morning Zeva. Kai has been a wonderful guide while we have been in Beijing. Who will be our guide in Xi'an?

We had a great trip! Thanks for all your work on this.

Tiffany

Hi Wonder,

Despite bad experience which we had on arriving yichang but the cruise was perfect and the people are so nice on board of vessel, they are very kind and helpful and thanks for your arranging such nice experience for us however let us forget about flight cancellation which was beyond our control.

Please send our grateful message to ship owner for having such a honorable staff/officers on board of vessel, I have traveled lots of part of the world with different nationalities and 5 star hotels but these people service and being kind is memorable.

Hassan

Hello Zeva,

Morning!! We’re having a great start to our trip- thank you- everything has been perfect! Can I ask your advice on tipping David and our driver? How much per day is appropriate? Thank you.

We all good here thanks and looking forward to the next leg of our journey!!

Thanks so much - William is well on the way to recovery now!! Have a good day.x

We are on our way now- thank you for organizing an excellent tour. We found the whole experience completely stress free and that was the main purpose of using a tour company! Everything was organized so professionally- we will definitely recommend you to our friends.

Thanks so much!

Katherine

Hi Wonder,

We are having a great time. Steven is very helpful with everything! We loved the monkeys and are happy to see Tiger Leaping Gorge tomorrow.

Regina

Hi Wonder,

The trip to Xiamen was very good. We are planning another trip to to Fujian. Could you help us to arrange it?

Markus

Dear Tracy,

We came back from our wonderful Yunnan trip yesterday, so I thought I would just give you some detailed feedback. My expectation is to use you whenever we go travelling in China as long as your prices are competitive, so I think it will benefit us both to give you feedback each time.

First of all I would like to say, that this is one of the best trips we ever had as a family - we really enjoyed it.

Dali

Nancy is the best guide we have had in China so far - she is so sweet and really good in explaning our different sightseeing options and telling relevant interesting stories. She also gives advice to us on the day we did not have anything scheduled.

The hotel in Dali was nice, ok breakfast and pool - although a little cold.

We enjoyed both the cycling trip and the Cangshan Mountain. The trip to Shibao Mountain we felt was a little rushed. We would have preferred to have more time here and done some hiking in the beautiful surroundings. It felt like a lot of transportation for a very short walk.

Shaxi

This city is fantastic - and we loved the hotel. The breakfast was perfect, the best breakfast we had at any hotel in China.

Lijiang

Evan was ok as a guide. I wrote to him to get a restaurant recommendation before coming to Lijiang, and his first question was which hotel we stay at. On the day we were going to the Tiger Leaping Gorge hike, he was not really informed about our programme it seemed, and wanted to cut two hours of the hike. I really appreciate when the guides know our itinerary, so we do not have to give him information.

As our first two days in Lijiang was on out own, it would have been nice with just a 2 minutes introduction from his side, when we met at the hotel. For example that there are both a Shuhe old town and a Lijiang Old Town. No one at the hotel spoke a word English, so it was difficult for us to figure out how to best spend the days.

The day in the snow mountain was fantastic - but I had to ask for the yak meadow. I would have liked him to explain to me the options at the snow mountain, so I could make a decision based on that, not my own research. Our friends who came two days later, also travelling with China Discovery, went all the way to the gletcher. We did not even know that was an option.

The hotel in Lijiang was the best on our trip - nice rooms, pool and gym. And I have to say their service is AMAZING! I got the wechat of one of the staff, and he helped us with everything, I do not have his English name, but can send his Chinese to you on WeChat. He should really be recognized for his efforts! The only thing about this hotel was, that their breakfast is really bad. It seemed strange because this hotel is so beautiful and amazing, but their breakfast seems to belong to a one star hotel. I have to say again, that their service is really good - so when we complained they made scramble eggs for us and something that resembled bacon. So the staff did everything they could. But a hotel like that should have better breakfast - maybe they should visit the hotel in Shaxi.

Tiger Leaping Gorge

So everything on this trip was amazing!!!!! We loved the hike and the hotel was like a small piece of paradise. The room, the pool the spa - it was just perfect. Also we really liked Pema, our guide.

One comment is that our friends, who did the hike two days later, had their suitcases brought all the way to this hotel. Why were we not offered this? I know we have paid the same price for the trip.

Shangri-La

The two hikes and visit to the monestary was very good, Pema had a good feeling of what our family liked and he was very sweet to our kids.

We did not really like the hotel that much. Actually I prefer the often much more charming boutique hotels. You properly chose it because of the pool, which I know I wanted. But the water at the pool was 13 degrees - so not really something we could use.

So that was all the feedback I had. I hope it is useful to you! I will send you the name of the employee at the Lijiang hotel, he deserves extra credit.

Kind regards.

Signe

Hi Lyn,

Sorry for my super late reply, but tomorrow we are leaving again, so I was and I am busy unpacking and repacking. Our trip in Inner Mongolia went very well and we are satisfied of the service provided.

The driver and the guide were kind and professional. For us it was the first time we travelled with an organised tour and a tour guide and the experience has been very positive. So, for sure we'll do it again in the future.

Thank you for your support and have a nice weekend!

Sara

Hi Rita,

Yes, we are safely back. Thank you. Thank you so much for all your help in arranging everything. We had a wonderful time. We already miss Inner Mongolia. It was a pleasure to work with you to make the holiday a memorable one. Thank you, we have taken a lot of precautions and should be safe. I will be happy to leave a review.

We have already decided that once the borders open, we will book another trip for our parents to Inner Mongolia again with you.

Elana

Hi Lyn,

We appreciated very much our tour. Accommodation was very comfy and well located. The second hotel in zhangjiajie was a bit less convenient due to reduced restaurant service, but otherwise it was a great hotel. All guides were great though we didn't spend much time with Fay.

Elodie

Hi Tracy,

Yes, well arrived this afternoon. May was good, she listened to our needs and did her best to accommodate our expectations. She was very patient and helpful. Thanks for the panda gift, kids love them!

Aline

Thanks for all your help for our group holiday. We will be using this group for our group communication.

Hi Riley

Thanks again for your help with booking our trip to Chengdu, we had a lovely time!

Everything was very well organised. The airport transfers and drivers for the rest of the weekend were always punctual and helpful. 

The hotel was comfortable and although not super modern, the room was plenty big enough and catered for our needs. The kitchen was also useful. Breakfast at the hotel was good with enough choice and staff were quite helpful. The location of the hotel worked pretty well for us too.

Our tour guide Jane was lovely. She was very patient and helpful with our two young daughters, particularly the older one who asked her lots of questions! She was helpful in buying our tickets and ensuring that we were able to navigate the city and its sights. 

All in all we had a very good trip and would recommend China Discovery to others.

Thanks and hope this helps

Lindsay

Hey Rita, it was a great trip. Many memories.

Dear Rita, thanks for your update. The driver will do the transportation from the airport to the hotel and the hotel to the airport again. Am I correct? Today was a beautiful day in Jiuzhaigou. I hope that tomorrow we will have one more time luck with the weather.

Dear Rita,

Dessert trip is finished.

Driver very nice and professional! Amazing views.

Thanks Leo for organising this trip. We had good time;

Huangshan: we loved the place but felt sad that this was not the right season for it.. So while booking you can just inform us on the same.. I had checked the weather before going, I knew it was raining but I thought it like shenyang rain.. Light.. Not that heavy.. So if possible just give an info on that to people..

Driver and vehicle: good

Guide: very good

Hangzhou: good place.

Driver: very rude. Not even accommodating a small requirement of stopping at a supermarket.

Guide:Very good.

Shanghai and around: good

Driver: Kind and helpful.

Guide: very friendly, helpful and good.. Appreciate that she helped us for booking food online..

Guides were supportive at all places.. Thank you!! But again a feedback for your company: Try being little flexible when you are doing a customized trip. Customized trip is not just booking hotels or car. Clients need more flexibility in terms of everything when we know we are paying more than just for the trip expense

Hi Tracy,

We are back comfortably. Thankyou for organising the nice trip.

Hi Lyn,

The trip was very nice. The places are amazing. Food wise some of it was good, but some hotels had a difficult time with meals (example Heshe where we had to order meituan as there was no open kitchen).

Car is a little uncomfortable for adults. The space between seats is a little tight. Another version of van would be more suitable for long travel.

Would better to sleep 2 nights in Yangshou.

Steven and He were very nice and accommodating.

My wife and daughters really enjoyed the trip. Other than the food (we don’t eat fast food, and we are all vegetarian, so sometimes it’s a little tough to find healthier foods, or not so fried) but we loved it.

I added some activities which you can put into your schedule for sure (the cable car and the glass bridge for example), so in general an amazing trip.

Hi Tracy,

It was good. Bruce was knowledgeable and helpful. Car was good and the driver was driving safe. Terracotta Army was a great experience. We also went to the Han yangling. That was ok but no must-see. Thanks

Good morning Jack,

Lee was excellent. Very personable, very professional. Your drivers were very good. The pace of the trip was good. We enjoyed seeing both reconstructed and old wall. It gave us a much better appreciation of the work to not only to build but to maintain as well .We would caution that knowing in advance what sections of the wall are closed would be helpful. The second day it seemed we spent more time hiking in the brush than visiting the wall itself. Plenty of water and bathroom breaks were offered. Li was very knowledgeable about the wall and history. He gave us information in the van and allowed us to enjoy the wall without interruptions. Great job on his part The water town hotel was very enjoyable. The room was clean, air conditioner, and felt traditional but clean and new. Li did a great job of preparing us and getting us through the security points at the square. The local farmhouse restaurants were decent and the people very kind.

Xi'An: Tomi was good. He had a less engaging tour so our interaction with him was less but still enjoyable. He accommodated our request to spend time with friends that were in the area as well.Muslim street was very small and not as unique as I thought it would be.The bike ride along the city wall enjoyable. Better first thing in the morning or late afternoon. It would have been too hot for a mid-day visit.We stayed at the W in Xi'An. Great place to stay. I would visit that property again. We ate dinner at a new Turkish restaurant called The Chill right outside the hotel. Would recommend.Warriors was amazing. Tomi's knowledge very much appreciated. We were two and half hours early to the airport so timing was a bit off.All said, we would definitely use China Discovery again.

We all enjoyed our stay. Our two girls all loved it. Would like longer.

Vivien,

We have arrived in Sanya and are on the way to our resort.  Thank you for arranging the very helpful guide and driver this morning. They were professional and prompt.  

Do you have a feedback form that I should complete or would you like me to write something in my own words?

I must tell you, the cruise was amazing!  I have never felt so much like a queen as I did on the cruise.  The staff was unbelievable, the accommodations were excellent by my western-standards, and the activities were splendid! Nobody wanted to leave the cruise!!  

The two boys enjoyed the unlimited “mocktails” drink package and flying kites on the sundeck.  The two girls enjoyed the “mocktails” and the variety of relaxing spaces on the ship.  Sometimes they wanted to relax in the Executive Lounge, sometimes they wanted to do karaoke.  It was wonderful that the children had easy access to any place in board that they might have an interest.

As you know, we already recommended you to my friend Sylbeth. We will continue to recommend your services.  If we have time for one more vacation before leaving China, we will definitely arrange it through you.

Thank you,

Wendy

Hi Leo,

It was a great tour! The staff on the boat were so nice and helpful! The accommodations were excellent. The food was so good. If I had one complaint it would just be how rushed everything is when you visit things off the boat. I understand why and know there is a busy schedule but it was so rushed to me. Sorry it took so long to answer. I had no mobile data all day.

The only place I felt it was really crowded was at the fungdu ghost city. Everywhere else had people but not too bad at all for China.

I saw some places were really busy. I heard a lot of people are traveling again. I have a lot of friends who have shown some interest in my cruise. When they ask me for more info about booking the cruise I will definitely send them your contact card. I will put some pictures on WeChat tonight. So many want to see some. That will help I think.

Hi Rita, thanks.

We enjoyed the trip very much. Jiabang Rice Terraces were fantastic though. Probably the best place we have been in China.

We had an amazing trip and everything was perfect

I will have to get back there and the bamboo rafting

Steven was amazing

Hi Rita,

It is allright, cabin is great, and kids are happy.

Hi Vivien

I wanted to take a moment to thank you for everything. The cruise was amazing the staff were very welcoming and the birthday surprise was so special. Thank you!!!!!!

Most Appreciatively,

Tracy Edwards

 

Thank you so much for a wonderful trip Wonder.

Alex was fantastic!!!

Hi Vivien,

Wonderful! Sandy is a great guide. It's been a real pleasure.

We've just returned from our Chengdu-Xi'an trip. Thank you for such a wonderful tour.  

We are already looking toward our next trip.  We'd like to travel to Beijing from April 30 - May 3.  

We really like the "4 Days Beijing Family Tour with Kids Fun" itinerary, with some changes - Like removing the Beijing zoo and hutongs on the fourth day and instead moving Temple of Heaven to that day.  

Can we work on this trip with you, or should we request through the website again?  Thank you.

Hi Wendy,

Yes, we got connected rooms today. Everything is fine here. The numbers of travellers we are not able to control. We didn’t expect to be alone. Ellen did a super job today, guiding us around Chengdu and the Panda “park”. We are now filled up with fantastic memories from the last four day.

hi Wonder,

The trip was in general quite ok despite bad weather. Thanks for your help. I already shared your contact to a friend, Tamer, hope you can also help him.

Hi Tracy,

Yes! We are enjoying.

Hi Echo 

We had a great holiday in Guilin. A place we would like to revisit before leaving China. 

The hotel in Guilin was quite good. Spacious room with a lovely view and a great bar. The breakfast was mostly Chinese, but we still haven’t found a hotel with great western breakfast yet. It was okay - but not amazing.

The hotel in Yangshuo was more simple but the service was good and the surroundings were amazing. I could imagine that it would not be so good if it was colder since the room wasn’t isolated. There was air conditioning/heating so it was okay for this season. I think it will be great in to sit outside by the river in the summertime. 

The guide was nice and friendly and so was the driver. But my husband couldn’t see out of the windows in the car since he is quite tall. So he missed out on the beautiful scenery when we were driving. 

On the Li River Cruise we sat at a 6 persons table - we would have preferred a 4 persons table - but otherwise it was a great trip.

Best regards,

Sanne

Hello Tracy,

Everything is awesome. Both driver and Hilary are great.

Hello Wonder,

Our trip were very well. 

Harbin:

The driver who picked us in aeroport, the train and in our visited to city was fantastic. He drove very well and my family felt safe.

We liked all places we visited and the time we had in these place. The city is very clean and so different of Nanjing. We lliked the experience of food and the restaurant.

The guide was amazing and he have a good english.He explained a lot of facts of city very interesting and the place we visited. He gave space for we had good moments in family. It is very good. 

Yabuli:

The hotel Club Med for us was wonderful.

 I m going to talk the hotel by steps:

 

1- Bedroom:

The bedroon was very big with 2 individual beds for our children and a room for us with a big and confortable bed. The bathrooms were ok. It was very clean and with a lot of space to put our clothes. In the bedroom they have a smale space with a fridge, a cups to drink coffee, tea and bottles of water. we didn´t pay anything that we consumed in bedroom and everday they putted what was miss. All nigths they opened the bedroom and cleaned the garbage bins and offered some gifts(orange, cherries)

2- Food

 They have 2 restaurants one workes like buffet and another workes in the evening with hotpot dinner that we need to booking. We didnt try this restaurant because the buffet restaurant was so good and all time they have western food.

The buffet restaurant the food like I said was good and different everday. The problem of this restaurant was noise because were a lot of pleople there. In the evening of New Year they had a different menu with a lot of seafood and gourmet.

For adults they have a good wine and beer.

They have food all the time for the guest in the bar or in the restaurant that workes in the evening.

This is the hotel with all inclusive very good.

3- Animation and activities

The animation for the children were wonderfuly. They started at 8:30am and finished at 5:00pm. The children can lunch with staff or with parents.

The ski class for children start at 9am and they have like 2 hours in the morning and 2h in afternoon. If they don´t want making ski they play in the club med with staff and they can do climbing too.

For a 1^st January the kids staff prepared a show with the kids very nice.

For adults they have ioga class in the morning and afternoon, dance class, ski class and another activities.

The ski class some teachers speak a little bit of english and if they don´t speak someone translate for us or we saw the teacher to do ski and we can understand. I think it is easy for a foreign do ski in this class.

They have class for all pleople, they have a rent material good and if we prefer buy it is possible.

The hotel has been prepare for pleople don´t want to do ski and enjoy a relax moment in the mountain.

They have a club for families doing activities together they call amazing family.

All evenings they have a show or some activities for guests. 

In the evening new year they had fire works, a party and a show. In the first day of year like I said they did the children show and then they had a candyland to offer the guests.

4- Space

All space of hotel was clean, big, with a beautifull decoration and moderm style.

The swimming pool is big and it is nice have a good moments in jacuuzzi outside with snow and cold.

The gym is ok and they have a spa too. 

5- Language

It is easy to find someone that speak english. I think the hotel is for foreign pleople or chinese pleople who like the western style.

We liked a lot our holidays, we were able to relax and have a good moments in family.

I hope this description of hotel help you. If you need more informationa please contact me.

Best regards

Ana Oliveira

Hi Echo,

Thanks a lot for your message. Everything has been handled perfectly. I am very happy about our relation to be honest from the 1st contact until the end, everything has been very smooth and I won’t hesitate to come back to you for future plans. I think Chinese New Year should be complicate due to the Covid situation but anyway still lots of opportunities to come in coming months. Have a great weekend. Best.

Hi Vivien,

I have a wonderful trip thanks to you and the guides.

Hi Tracy,

Thank you for checking in. yes, all well and good. The driver has safely reached us to our final destination @Lijiang.

Hi Echo

We had a great tour in Sichuan. The room in the last hotel in Chengdu was fine although breakfast wasn’t. But I guess that’s because that they didn’t have a great selection of western foods and you cannot expect that everywhere in China.

Overall it was a really great tour and I would recommend it to anyone looking for a great tour to Sichuan. Jason was a good guide and my youngest son Anton really liked him immediately.

If something needed to be changed that would be an extra night at Emeishan. After driving up and down the mountain the kids were tired and would have loved going straight back to the hotel and the pool and the playground. And then done the drive back to Chengdu the next day. I know it wasn’t possible due to the flight time the next day but if there were flights a bit later that would have been perfect. 

The driver was also friendly and service minded. If the car had autopilot the ride would have been more smooth - setting the seed to a certain limit - but that is a minor thing.

Thanks for all your help.

 

Sanne

Dear Tracy,

We just arrived home in Australia last night and I wanted to write to you and let you know how much we enjoyed our Harbin trip. All the arrangements went perfectly to your plan.

Grace was a superb guide – provided so much local and historical information which we all enjoyed (including our 10 year old grandson who was learning much of the material at school in Dalian).  The ice and snow festivals were unbelievable and being a little early in the festival meant that we could see some of the exhibits under construction and they were  not so crowded.  We enjoyed the historical parts of the city and the ice swimmers.  The two lunches Grace took us to were the best meals we had in China – superb!

We were very grateful that at the end Grace unexpectedly obtained a station pass and helped us find a place for our luggage on the train (being eight of us and from overseas we had more than normal).

We will have no hesitation in recommending China Discovery, and yours and Grace’s service to any friends who enquire.

With best wishes

Judy Washington and Family

Vivien,

It was a great trip. Candy was a wonderful guide. The van was extremely comfortable and made the one day trip very easy for my family. We would definitely use her again in the future and recommend her to others.

Thank you once again for helping set up a memorable trip.

Ryan

Hi Wendy 

Apologies for the late reply been busy in the office.

1. Was your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? YES We appreciated your assistance and updates

2. How was your tour? Are you satisfied with the tour we arranged for you? YES we were looked after both by Kiki and Eric 

Kiki helped Dylan in the yellow Mountains to overcome his tiredness and helped him achieve the extra walk into the valley 

Eric looked after us and when Dylan left his stuffed Koala in Beijing arranged for the hotel to courier it to Shanghai and arrived within 24 hours 

3. Do you have any suggestions on improving our services? Not really 

Regards,

With Our Kind Tour Guides

Hello Riley,

Thank you for your help in organising the tour for my kids.

Apart from the uncomfortable train journey from Beijing to Xian – Mark says he enjoyed every minute of the tour and was a life changing journey as a Chinese person who has never experienced China.

I will definitely be recommending people to you and if my plans go well may even take a tour with my husband to China in the next 2 years.

May I take this opportunity to wish You and Your Loved ones a Healthy, Happy and Prosperous 2019 and may your company grow from strength to strength.

Sincerely,

Dear Ashley,

Here is the survey done below!

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Ashley was able to provide quick and constructive advice via email and WeChat throughout from the very start of booking till the end if the tour. We felt assured and secured that helped will always be there when we need it especially when in a country we are not familiar with.  Great job!

2. How’s the service of the tour guides during your whole tour.

Ashley was very patient and accommodating in helping us to match the needs if our tour package.  We are very pleased with her awesome service.

3. Would you like to recommend our company?

I will definitely recommend your company and also book my future china your with you again!

Sorry that I took a while to complete the survey. Have attached a picture if up trip. 

Have a great day ahead!

Regards,

Our Family Tour to China

Hello, Ian,

We enjoyed a great tour of Mainland China and of Hong Kong. I thought you did an excellent job of making our tour arrangements and assigning tour guides. 

For me and my children, our trip highlights were climbing the Great Wall, cycling the ancient walls in Xi'an, sharing lunch with Angela and her family, visiting the Panda Research center, rafting on the Hongkou River, cycling through the Yangshuo villages, visiting the Urban Planning Museum in Shanghai and walking on the Bund.

I was very pleased with the quality of guides and drivers you selected. The children adored Mr. Jong (Beijing driver). He has a very warm and funny personality, and he was so accommodating, taking us to and from the Kung Fu Theater and out to the Olympic Village at night. Bruce in Xian is a truly exceptional guide. If you can give me the names of the owners of China Discovery, I would like to write them a letter regarding Bruce. Penny in Chengdu really did a great job for us at the Panda Research Center and also the rafting trip. My youngest Natalie just loved Candace in Guilin.  At the Guilin airport Natalie looked sadly at me and said, "Mom, I'm really going to miss Candace." Since she's been home, Natalie has mentioned Candace several times . . . .she made a tremendous impression on Natalie, and the rest of us enjoyed her very much, too.

Tim and Frank were very capable guides, too. Tim has peaked my interest in future travel to Tibet, Nepal and Bhutan. Frank is very knowledgeable about Shanghai and accommodating. I appreciated that Candace was able to attend the Impressions show with my daughters and me.  Without her there to explain each of the seven impressions, we would not have understood the beauty unfolding before our eyes.

I have tasked my middle child Lauren (14) with putting together a Shutter fly book.  She's just settling into school, so it may be a week or two before she starts.  Once she has selected her favorites photos from among nearly 800 we took on the trip, I will ask her to pick out her top ten favorites from China's mainland and send them to you.  We'll add a brief explanation to each photo.

Ian, we enjoyed a marvelous trip. Our travel went incredibly smoothly, and I thank you and all the guides and drivers for ensuring a smooth, safe, and hassle free trip.

I am sure to return to China, but I intend to wait for the rapid (bullet) train to reach more destinations. I am incredibly impressed with the train service from Beijing to Luoyang and to Xian.  I look forward to the day when I can travel to all my destinations via the rapid train. 

I have given your name and email address to several friends contemplating trips to China. I will continue to refer you when the opportunity presents.

Best wishes, Ian.

Jeanne

Hi Laura,

Despite of my husband had said almost everything about our trip I'd like to give a feedback from a mother who was worried to take her kids to a country with a very different culture from ours.

The wonderful experience we had in China is mainly due to your care with our family. Starting with the excelent neighborhoods, the great hotels, the comfort vans, the great guides, the wonderful tours... You really did an awsome job!

Thank you very much to make this dream come true to our family!

Best regards,

Eliane Melchert

Hi,

The trip was brilliant. I will write a glowing recommendation on tripadvisor. And answer your questions below later on.

Ray

Comments on TripAdvisor by Ray:

"My family (3 children ages 19, 18, 14) and wife wanted to visited China so after searching the internet we found this company China Discovery (Chengdu). Who put a proposal together for a 10 day (12 nights with flights from and to London).

At first when I got the responses back I was a bit dubious due to the need to pay via paypal, bank transfer or western Union. I couldn't have been further from the truth. I booked a trip that would take me around Beijing, Xian, Shanghai and Hong Kong. Two plane journey's, 1 bullet train journey, daily private car (large people carrier), etc. with all events, hotel and Lunch paid.

I would say I have contacted Rita about 100 times!! including several changes during the holiday itself (e.g. I wanted to cut down on the amount of temples I had seen, etc) and all answered promptly.

All my guides (we had one per city) spoke very good English and had great knowledge about the various locations we visited. We had Lisa, Lee, Laura and Matthew.

The holiday was totally flexible e.g. we were tired on some days and just requested that we started later on certain days or we wanted to change the section of the wall we visit, or cut out another museum, etc, etc. We were in complete control of the itinerary.

What can I say. I rate this 10 out of 5!!!! By far the best travel agency we have been with, value was brilliant as you can suggest changes for better or more economical alternatives.

Last don't believe what people say about China (if bad) as the place was clean, people dressed immaculately, food was great, people were the friendliest we have met on a holiday. We must have had photos with 50 plus people!!

I may sound like Im working for the company... I do not. This holiday cost me lots (with 5 adults) so I would definitely complain if anything was wrong. If I go back to China (as this was an epic journey in itself) I will 100% choose China Discovery again."

Dear Wendy,

After a fascinating amazing trip to China, we arrived yesterday early morning back to our home. Me and my children did not want to leave China, we enjoyed so much and one week Was not enough !

I would like to thank you for your arrangements and follow up during our stay in China. Would like to comment few points although I did submit feedback paper to your guides in each city.

1) both guides in Beijing and Xian were very helpful. They had good knowledge and was very flexible in all situation. because of my bad back,....they made us rest and take break whenever necessary without any problem.  Very kind and helpful also in the restaurants when we needed to order food.  I have no complain about the guides at all. You should be proud of these guides and keep them in your company because it is not easy to find a honest good people.

2) About the hotels, if you make a comparison, the hotel in Xian was much much better than the one in Beijing. The hotel in Beijing was in a best location, easy to go everywhere. But I think the room was little tight for three persons. The hotel in Xian was super deluxe. The room was very very big. We had space everywhere! 

3) About the tour during sight seeing, I am sure each guide did their best to choose a way not to make us tired in the same time to see as much as possible to enjoy the place. I wrote in the feed back paper for the Beijing tour but will mention it here again for you to know. As for the Rickshaw ride in Hutong, I felt it was rather short for riding. We went rather early maybe so we did not see other rickshaws too. The guide did explain main points about the Hutong and its history. But it would have been nice if we visited local school, to visit local home that has a typical Chinese courtyard to take some pictures.

And at last again, I would like to thank you again for everything. I hope you will receive my small Gift from Egypt as soon as possible, And I will definitely let you know if we want to go to other cities in China in the future, I will contact you again.

Thanks again for everything.

From Akiko Iseki

Dear Isabel,

Now we have recovered from jet lag and are back to our “normal” working schedule :-).

I have attached a brief summary of our comments for the China Tour.
In addition, we want to thank you and want you to know that we appreciate all your help from beginning to the end on this tour. You were very accommodating, patience, and follow up with every step of the trip. The selection of guides were excellent. (It was important to us that they spoke good English.)  We find it to be very helpful when the guides pick up on time at each airport and each drop off at the airport check in was a big plus.  As for the confusion at the Xian airport pick up, it could have been prevented, if the guide would have reconfirmed the flight change.  All the drivers in each city were excellent.  At no time did we feel not safe with the excellent driving skills in the crazy congested traffic.  The van cars provided were very comfortable.

Thank you for the Guangzhou driver/car.  Mr. Wen was very much on time to pick up at the hotel.  Unfortunately, we had no addresses of whatsoever with our ancestral villages.  Fortunately, we did have an address of the Taishan hospital where one of our relative work as a surgeon.  On that particular day, his father had a fall and he was at the hospital.  The day before he was in USA, and the day after our day of visit he would have been off.  Anyway, he was kind enough to cancel all his hospital appointments and show the driver exactly how to get to my husband and my village easily.  It was an amazing lucky day for all of us!  Otherwise, we would have been just driving around the villages.  Our ancestral houses were not easy to find.  It was a very long day, but a very productive one.

Isabel, if you should have any additional questions that I may not have covered, please let me know.  Our family had a wonderful trip and our grandson (8years old) was a very good traveler; it was a little hard for him with so much walking.  in general, he did very well.  I told him he is not a tourist, but graduated to a traveler who can expect the unexpected.  And he has continue to learn to think "outside of the box.”  We are very proud of him.

We definitely will recommend you and China Discovery to our friends who are interested in traveling to China.  We are also looking forward to work with you again in any future upcoming trip to Asia.

Warm regards,

Audrey