Rene

Rene

Germany

Reviewed on January 28, 2021

Hello Johnson,

Thanks for asking. Overall it was a very nice experience. And Jerry did a fine job. It’s nice to be taken care of someone who is enthusiastic about showing strangers around in his country.

Well I don’t know if he is but we learned a lot from him.

Later more, when I have more time, we may want to do another mountain tour somewhere else later on

Date of Experience: December 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Johnson
Stijn

Stijn

Belgium

Reviewed on January 4, 2021

Just wanted to thank you Wendy,

Our travel in Beijing was great!!

Date of Experience: December 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Natasa

Natasa

Serbia

Reviewed on January 10, 2021

Hello Tracy,

Everything is awesome. Both driver and Hilary are great.

Date of Experience: January 8, 2021
Trip Type: Traveled as Families
Tour Customized by: Tracy
Ana

Ana

Portugal

Reviewed on January 5, 2021

Hello Wonder,

Our trip were very well. 

Harbin:

The driver who picked us in aeroport, the train and in our visited to city was fantastic. He drove very well and my family felt safe.

We liked all places we visited and the time we had in these place. The city is very clean and so different of Nanjing. We lliked the experience of food and the restaurant.

The guide was amazing and he have a good english.He explained a lot of facts of city very interesting and the place we visited. He gave space for we had good moments in family. It is very good. 

Yabuli:

The hotel Club Med for us was wonderful.

 I m going to talk the hotel by steps:

 

1- Bedroom:

The bedroon was very big with 2 individual beds for our children and a room for us with a big and confortable bed. The bathrooms were ok. It was very clean and with a lot of space to put our clothes. In the bedroom they have a smale space with a fridge, a cups to drink coffee, tea and bottles of water. we didn´t pay anything that we consumed in bedroom and everday they putted what was miss. All nigths they opened the bedroom and cleaned the garbage bins and offered some gifts(orange, cherries)

2- Food

 They have 2 restaurants one workes like buffet and another workes in the evening with hotpot dinner that we need to booking. We didnt try this restaurant because the buffet restaurant was so good and all time they have western food.

The buffet restaurant the food like I said was good and different everday. The problem of this restaurant was noise because were a lot of pleople there. In the evening of New Year they had a different menu with a lot of seafood and gourmet.

For adults they have a good wine and beer.

They have food all the time for the guest in the bar or in the restaurant that workes in the evening.

This is the hotel with all inclusive very good.

3- Animation and activities

The animation for the children were wonderfuly. They started at 8:30am and finished at 5:00pm. The children can lunch with staff or with parents.

The ski class for children start at 9am and they have like 2 hours in the morning and 2h in afternoon. If they don´t want making ski they play in the club med with staff and they can do climbing too.

For a 1st January the kids staff prepared a show with the kids very nice.

For adults they have ioga class in the morning and afternoon, dance class, ski class and another activities.

The ski class some teachers speak a little bit of english and if they don´t speak someone translate for us or we saw the teacher to do ski and we can understand. I think it is easy for a foreign do ski in this class.

They have class for all pleople, they have a rent material good and if we prefer buy it is possible.

The hotel has been prepare for pleople don´t want to do ski and enjoy a relax moment in the mountain.

They have a club for families doing activities together they call amazing family.

All evenings they have a show or some activities for guests. 

In the evening new year they had fire works, a party and a show. In the first day of year like I said they did the children show and then they had a candyland to offer the guests.

4- Space

All space of hotel was clean, big, with a beautifull decoration and moderm style.

The swimming pool is big and it is nice have a good moments in jacuuzzi outside with snow and cold.

The gym is ok and they have a spa too. 

5- Language

It is easy to find someone that speak english. I think the hotel is for foreign pleople or chinese pleople who like the western style.

We liked a lot our holidays, we were able to relax and have a good moments in family.

I hope this description of hotel help you. If you need more informationa please contact me.

Best regards

Ana Oliveira

Date of Experience: December 27, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Sebastien

Sebastien

France

Reviewed on January 4, 2021

Hi Echo,

Thanks a lot for your message. Everything has been handled perfectly. I am very happy about our relation to be honest from the 1st contact until the end, everything has been very smooth and I won’t hesitate to come back to you for future plans. I think Chinese New Year should be complicate due to the Covid situation but anyway still lots of opportunities to come in coming months. Have a great weekend. Best.

Date of Experience: December 29, 2020
Trip Type: Traveled as Families
Tour Customized by: Echo
Marcus

Marcus

Singapore

Reviewed on December 29, 2020

Hi Vivien,

I have a wonderful trip thanks to you and the guides.

Date of Experience: December 23, 2020
Trip Type: Traveled as Families
Tour Customized by: Vivien
Shreeja

Shreeja

India

Reviewed on December 28, 2020

Hi Tracy,

Thank you for checking in. yes, all well and good. The driver has safely reached us to our final destination @Lijiang.

Date of Experience: December 26, 2020
Trip Type: Traveled as Families
Tour Customized by: Tracy
Ashley

Ashley

USA

Reviewed on December 18, 2020

Hi Vivien,

Very nice. Everything is great.

Date of Experience: December 17, 2020
Trip Type: Traveled as Families
Tour Customized by: Vivien
Stign

Stign

Belgium

Reviewed on November 8, 2020

Hi Wendy

Good!! Looking forward to go to the mountains tomorrow. Thanks for asking!

Great! We really liked it thanks a lot!!

Date of Experience: November 4, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Sebastian

Sebastian

Germany

Reviewed on November 16, 2020

Hi Riley

Yes we had a great time!

Only minor issue is related to smoking rooms but I realize that this was outside of your control

Guides were fantastic- especially in terms of accommodating our own pace - because of kids.

They also provided good insights that allowed us to appreciate the sights even more

Date of Experience: October 3, 2020
Trip Type: Traveled as Families
Tour Customized by: Riley
Jenny

Jenny

Vietnam

Reviewed on November 11, 2020

Hi Wonder

Tour guide Selina was really great, she was enthusiastic and friendly. Very knowledgable about HuangShan. Car was spacious, but we had to change vans frequently.

Hotel was okay, a little small on the mountain, but overall not bad. Understandable that it’s small. It was a lot of hard work for the people to bring hotels things up to the mountain.

We would suggest to add 宏村 to schedules next time. We thought it was really nice.

We were lucky because weather is nice. Restaurants Selina brought us to were all good. A lot of stairs on the mountains, but great trip overall.

Date of Experience: November 6, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Jacob Gjesdahl

Jacob Gjesdahl

USA

Reviewed on October 19, 2020

Dear Wendy,

Trip was quite good thanks.

Date of Experience: October 5, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Narelle

Narelle

Australia

Reviewed on October 10, 2020

Good morning, Lyn!

Thank you, we had a wonderful time.

Date of Experience: October 6, 2020
Trip Type: Traveled as Families
Tour Customized by: Lyn
Laurie

Laurie

USA

Reviewed on October 3, 2020

Hi Rita.

I just wanted to let you know how Amazing Ellen was today. She was so nice and friendly and knowledgeable as well as super accommodating. She made our day very special and I will recommend your company and her to all of my friends! What an amazing trip! So glad you worked it out to come!

Date of Experience: October 2, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Rajasekaran

Rajasekaran

India

Reviewed on September 30, 2020

Hi Rita,

Really i appreciate your support at every moment. For my next trip to guilin i will contact you.

Date of Experience: September 30, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Habina

Habina

USA

Reviewed on August 28, 2020

Hi Vivien,

It’s been great! We are really enjoying it. Thanks for booking everything for us.

Date of Experience: August 22, 2020
Trip Type: Traveled as Families
Tour Customized by: Vivien
RF

RF

Italy

Reviewed on August 17, 2020

Dear Vivien, I think Linda has already provided feedback to your website. A couple of additional notes from my side:

  • The trip was well organized, with the appropriate balance between personal time and time used for guided tours
  • The hotels were good, great locations, we would have preferred more ‘continental’ options for breakfast/dinner
  • Our guide (Evelyn) was great. She was extremely nice and willing to go ‘the extra mile’ to help us living a great experience
  • ...last but not least, one comment on your support. Our decision to travel with China Discovery come from your initiative to contact me and follow up a request that I made months ago. When I received your email I was almost ready to confirm the trip with another agency. What made the difference was the quality of the program you offered but also the very professional way you interacted with us. We appreciated the ‘tone’ that you used in your messages or in our phone conversations. We appreciated your ability to follow up on our requests in a short timeframe, your depth in checking what was concerning to us.

Thank you, we look forward to our next trip together!

RF

Date of Experience: August 7, 2020
Trip Type: Traveled as Families
Tour Customized by: Vivien
Javier

Javier

Reviewed on August 16, 2020

Hi Zeva,

We really enjoyed the trip. Everything was well organized and Li was a wonderful guide!

Date of Experience: August 13, 2020
Trip Type: Traveled as Families
Tour Customized by: Zeva
Faucitano

Faucitano

Italy

Reviewed on August 12, 2020

Hello Vivien, 

Everything perfect up to now.  Evelyn is very nice and professional. 

Everything is going very well.  

Everything was good and we enjoyed a lot the trip.  Thanks for organizing and for asking

Date of Experience: August 7, 2020
Trip Type: Traveled as Families
Tour Customized by: Vivien
Samantha

Samantha

Reviewed on July 30, 2020

Tour very good. Thanks for your arrangement. Look forward to working with you again in the future.

Date of Experience: July 28, 2020
Trip Type: Traveled as Families
Tour Customized by: Zeva
Sanne

Sanne

Denmark

Reviewed on July 16, 2020

Hi Echo

We had a great tour in Sichuan. The room in the last hotel in Chengdu was fine although breakfast wasn’t. But I guess that’s because that they didn’t have a great selection of western foods and you cannot expect that everywhere in China.

Overall it was a really great tour and I would recommend it to anyone looking for a great tour to Sichuan. Jason was a good guide and my youngest son Anton really liked him immediately.

If something needed to be changed that would be an extra night at Emeishan. After driving up and down the mountain the kids were tired and would have loved going straight back to the hotel and the pool and the playground. And then done the drive back to Chengdu the next day. I know it wasn’t possible due to the flight time the next day but if there were flights a bit later that would have been perfect. 

The driver was also friendly and service minded. If the car had autopilot the ride would have been more smooth - setting the seed to a certain limit - but that is a minor thing.

Thanks for all your help.

 

Sanne

Date of Experience: July 11, 2020
Trip Type: Traveled as Families
Tour Customized by: Echo
Bobby

Bobby

Reviewed on March 14, 2020

Hi Zeva,

Thanks for Advise, you also take care of yourself. Hoping we will be in touch, after this episode. You have blessed time, till we contact again.

Bobby

Date of Experience: March 14, 2020
Trip Type: Traveled as Families
Tour Customized by: Zeva
Don

Don

Reviewed on March 11, 2020

Zeva, 

China is still on our list, but not at this time. We have canceled other trips until a later date. I will contact you when we start making our plans to visit China.

Thanks,

Don

Date of Experience: March 9, 2020
Trip Type: Traveled as Families
Tour Customized by: Zeva
Kim

Kim

Reviewed on March 09, 2020

Hello Zeva!

Unfortunately, we will not be visiting China this year. We are very sad. Our daughter was working in Shanghai but had to come back to the U.S. so we will not be visiting her there.

If we decide to plan a trip to China in the future we will certainly contact you.

I hope you remain healthy!

Kim

Date of Experience: March 9, 2020
Trip Type: Traveled as Families
Tour Customized by: Zeva
Karen

Karen

Reviewed on March 09, 2020

Hi Zeva,

Thank you for your email.

We are being advised not to travel at all in 2020 because of the virus still being a bit of an unknown.

Thank you for your help. We have your details and will be in touch when travel looks less risky.

Blessings!

Karen

Date of Experience: March 9, 2020
Trip Type: Traveled as Families
Tour Customized by: Zeva
Anna

Anna

Reviewed on April 21, 2020

Dear Mrs. Catherine,

thank you so much for your kind message and for all information!

My family and I are good, we live in Sestri Levante, a small city on the sea, about 50 km from Genoa, and here the situation is good, from May 3 phase 2 will start with some less restrictions.

The situation starts to going better also in Milan, Lombardia and Piemonte but all Italy is “red zone” without transit from one city/region to another city/region

I hope that 2021 will be our Tibet year!

And how are you? I suppose that everything is quite well in your splendid Country.

Kind regards

Anna

Date of Experience: April 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Catherine
Jean

Jean

Reviewed on April 20, 2020

Dear Catherine,

Thanks a lot for your kind mail and pieces of advice. I do remember you and our wonderful trip to Gansu last November.

It's true France and other countries are now hit by the Covid-19 disease and many measures have been taken to flatten the curve of new cases.

We work at home for more than a month now, and this will probably continue for a long time.

The main issue was the lack of masks. The situation is getting better now but we still miss masks. As individuals we cannot buy some, they are indeed reserved for health professionals. I wish we could get disposable masks.

The positive aspect is that I had time to sort all the photos I took during our trip to Gansu. We hope to come again and discover other parts of China.

Thanks again for your advice and taking news.

Take care,

Jean

Date of Experience: April 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Catherine
Dylan

Dylan

Reviewed on April 17, 2020

Ni hao Rita,

I was very pleased to get an email from you today and know that you were safe. Our friends in Beijing have also managed to keep well by keeping isolated since January. They have a baby now so it was very important to keep well. My family and the group that travelled to Tibet with you are all safe and well. I am sorry about all the people that China has lost over the last few months to the virus. The world is a sad place to be at the present time.

In New Zealand we are entering our 4th week of full lockdown. We have all been required to stay home except for essential services. Supermarkets have stayed open but with strict distancing and only a few people allowed in at a time. This was fortunate as life would have been a lot different had the supermarkets closed. We can go out in the local area for short walks or runs for exercise but other than that police are being very strict on people who have no reason to be out and about.

We appear to be winning the fight so far as we have only had 11 lives lost and around 1500 people infected. This because our lockdown came very early and almost every New Zealander has stuck to the rules and kept apart. We also closed our borders early and it doesn’t look like anybody in New Zealand will be leaving the country or people from other countries coming here for quite some time. Possibly years. Our success in keeping the virus out, so far, means we will not have immunity to it but we have saved a lot of lives. The government will make the decision on Monday if we come out of full lockdown and what the new rules will be.

How are you in Chengdu? I hope your beautiful city has been well in the current time and suffered only a little. We hear little of how things are in China other than the numbers. I note from your attachment about Personal Protection information that your approach has been very similar to ours including policing measures and governmental control. We have done it mainly by co-operation and few have been fined or arrested for disobedience as most are in agreement with the measures taken and our government has kept us fully informed as to what is happening on a daily basis.

Stay Safe and well. Please keep me up to date with how you are. Hopefully both our countries are over the worst and we can begin contact again.

Dylan.

Date of Experience: April 17, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Aqeel

Aqeel

Reviewed on April 15, 2020

Dear Rita,

Greeting!!!

Thank you for sharing us information about the COVID-19 published by the authoritative medical institution in China.

We and my family all are safe. We managed to work from home since last month now. My town where am I living there in Saudi Arabia "AlQatif City" is quietly safe and under control of COVID-19. with only minor cases comparing to other city in Saudi Arabia and. We have followed the instruction and policies from our government to avoid affecting and spreading of COVID-19.

Thank you for your communication back and hope situation will improved and if so we might return back to china for another tour visit in the future.

Regards,

Aqeel

Date of Experience: April 15, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Christine

Christine

Reviewed on April 14, 2020

Dear Ms. Rita,

That is very thoughtful of you. I hope you and your team are doing great as well. We are in this together, and let's hope for the best to come soon so we can resume our business. Send my regards to everyone there and thank you for checking on us.

Thanks & Regards,

Christine

Date of Experience: April 14, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Samara

Samara

Reviewed on April 14, 2020

Dear Rita,

Thank you for your most informative email.

It was wonderful to hear from you. I have passed your information onto my husband who is a general practitioner in our country.  He will share it with all of his colleagues. 

We are fortunate here in South Africa at this time, we seem to have managed to flatten the curve of COVID-19. That is not to say we has decreased the curve. We are currently under a 35 day lockdown which may be extended.  

My daughter and I hope to one day visit your beautiful country again. 

Sending you and all your family much strength during these uncertain times. 

Stay safe!!

Warm regards 

Samara

Date of Experience: April 14, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Adrian

Adrian

Reviewed on April 14, 2020

Dear Rita,

Thank you very much for your message and kind words of advice! We are living unprecedented times and we are doing our best to cope with the situation. My wife and I are currently based in Dubai for a number of years now. We still remember fondly our trip to China and the fantastic beauty we have found there, as well as your great service throughout the trip.

We are looking forward to returning someday, especially as we have seen just a little part of your country. We have not been to Shanghai for instance and I am sure there are also other national wonders like the Zhangjiajie Park which remains for us the highlight of our trip in China. If we do, be sure to contact you as our agency of choice.

Stay safe and healthy and have a great day!

Adrian

Date of Experience: April 14, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Louise

Louise

Reviewed on April 14, 2020

Hi Rita,

It’s been awhile ago that we spoke to each other. How are you? Im okay.

Since the COVID-19 here in Netherlands im staying at home everyday, it’s been a month now since the lockdown in Netherlands, Kinda long staying at home and not going to work. hehe 

Thank you very much for your concern and your information. 

Hope you and your family are all fine and that no body got infected with the virus. Yeah that’s true no one want to see another break out again. So hopefully its will be over soon but am doubting that, maybe over few months. 

Also take care of yourself and your family and still be careful in public.

Greets,

Louise

Date of Experience: April 14, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Stephen

Stephen

Reviewed on April 14, 2020

Thank you Rita. I happy that things are returning to normal in China. I have great respect for your people and society and hope to visit again someday.

Stay safe.

Regards, 

Stephen

Date of Experience: April 14, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Susan

Susan

Reviewed on April 14, 2020

Hi Rita,

Thanks for your information about Covic19.

We are all going well. Our country is coping From this pandemic well, we are social distancing now, only go out for groceries.

We will all pray pray pray that this Covic 19 will soon be over and that they will find the vaccine. Hope the world will be better tomorrow.  

Susan

Date of Experience: April 14, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Shirley

Shirley

Reviewed on April 14, 2020

Hi Rita,

Thank you so much for your warm greetings!  We do follow all good suggestions to protect well ourselves. Now all of our partners work at home and the Canadian government supports financially almost every Canadian and SME.  

一切会好起来的!Ca va bien aller!

Keep safe!

Shirley

Date of Experience: April 14, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
James

James

Reviewed on April 13, 2020

Hi Rita,

How nice to hear from you. We have great memories of Chengdu and Tibet. Unfortunately we are not permitted to leave Australia and people returning are placed in quarantine for two weeks. We don't know how long this lockdown period will last. People think it might be until October.

Kind regards,

James

Date of Experience: April 13, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Bob

Bob

Reviewed on April 13, 2020

Hi Rita,

Thank You so much for the kind email. Please that all is getting back to normal, we will see the light in 314 more weeks until the virus has run its course. Our economy has taken a beating. Fortunately we are in the infection Control business and sell high quality hand antiseptics for over 25 years to hospitals.

We are established however our supply chain for manufacturing is disrupted and prices are going through the roof.

Keep well and one day I will return for anther adventure in China, I enjoyed my trip very much!

All the best and will start wearing a mask in the grocery store.

Bob

Date of Experience: April 11, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
RIVKA

RIVKA

Reviewed on April 13, 2020

HU RITA 

WAS SO NICE TO HAVE YOUR MAIL.

HERE IN ISRAEL WE ARE DEALING WITH THE COVID-19 RELATIVELY WELL. MY FAMILLY FRIENDS AND BPEOPLE ARROUND ME ARE ALL WELL. HOPE THIS WILL BE OVER SOON ALL THE BEST

RIVKA

Date of Experience: April 11, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Marie

Marie

Reviewed on April 13, 2020

Hi Rita,

Thank you so much for your mail. We really are in a chaotic situation in the world right now. I'm sorry about the deaths in China and I hope you and your loved ones are healthy. Here in Sweden it just gets more and more stressed. More and more are dying and the hospitals is overcrowded. Hopefully it'll end soon.

Thank you for the pdf. I'll send it around. The authorities in Sweden are a bit quiet about a lot. I dont think they want to cause panic so they doesn't tell us about everything. It's mostly people from hospitals that talks to media who gives us the right information about the situation. And also information from other countries of course. So thanks again, I really appreciate this.

Keep safe,

Marie

Date of Experience: April 11, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Magnus

Magnus

Reviewed on April 01, 2020

Dear Ms. Wing Zeng.

Thank you for your kind considerations. We are all healthy without any corona symptoms.

Once again, thank you so much for organizing such a wonderful China tour for us. Everything was perfect: The guides, the hotels, the meals, just everything.

And thank you for the useful coronavirus prevention handbook.

I hope everything is fine for you and your family, as well.

Best regards,

Magnus

Date of Experience: April 1, 2020
Trip Type: Traveled as Families
Tour Customized by: Wing
Mrs. Anne

Mrs. Anne

Australia

Reviewed on April 07, 2020

Hello Mike,

Thank you for your email and your kind words of advice.

I will pass on your information to those around me.

I am grateful that my husband and I could see such a beautiful part of China late last year before the virus hit.

Hope you are keeping safe and well.

We are beginning to experience lock down here in Australia to prevent the virus from spreading.

Hope to be able to make it back to China one day.

Kind regards,

Mrs. Anne

Date of Experience: November 27, 2019
Trip Type: Traveled as Families
Tour Customized by: Mike
Jimmy

Jimmy

South Africa

Reviewed on April 06, 2020

Dear Mr Mike Liu,

It is my pelasure to hear from you again. I am glad that you and most people in your country progressively defeating the virus.

I hope that everything will be back to normal in a very short time.

Please keep in touch.

Thank you and best regards,

Jimmy

Date of Experience: November 24, 2019
Trip Type: Traveled as Families
Tour Customized by: Mike
Gladys

Gladys

Reviewed on April 06, 2020

Hi Mike!

SO GOOD to hear from you. Congratulations on your country’s management of Covid-19. Yes, you have given us a good example and we hope to learn from your experience. Thank you for your well wishes.

Kind regards

Gladys

Date of Experience: May 31, 2019
Trip Type: Traveled as Families
Tour Customized by: Mike
Viswa

Viswa

Reviewed on April 03, 2020

Hello Catherine,

Indeed. Thank you for your message and yes I remember you perfectly J.

I am now in Reunion Island where we have a lock down, like you had in China before. We have 341 cases for 830 000 inhabitants so it’s ok and hopefully it will stay like that.

Best,

Viswa

Date of Experience: April 6, 2020
Trip Type: Traveled as Families
Tour Customized by: Catherine
Rick

Rick

USA

Reviewed on April 03, 2020

Thanks Mike;

Our hearts go out to the people of China. We sincerely hope that the situation in China, and the rest of the world gets back to normal soon.

We sent a package of N95 masks to one our tour guides several weeks ago, as a small token to show our appreciation for her efforts while we were in China, and to show our concern for the well-being of her family.

Thanks very much for sending the information and suggestions about dealing with the virus. We are starting to experience many of the same problems that the Chinese people faced when the virus first started to spread, and your suggestions will be most helpful.

Best Wishes,

Rick

Date of Experience: December 26, 2019
Trip Type: Traveled as Families
Tour Customized by: Mike
Ting

Ting

Singapore

Reviewed on April 01, 2020

Dear Mike,

Thank you for the extra touch and update on the current situation in China.

Very proud to watch how China combat the virus so expediently! China is indeed a good role model for the other countries to observe and follow.

Let's continue being vigilant and not be complacent about the situation.

Bless you and your family.

We look forward to our trip next March.

Kind Regards,

Ting

Date of Experience: April 1, 2020
Trip Type: Traveled as Families
Tour Customized by: Mike
Lina

Lina

Indonesia

Reviewed on April 01, 2020

Hi Mike,

Thank you very much for this information. We find that the problem is getting more and more serious in Thailand. I am sure the information you sent will be helpful for us here.

Cheers,

Lina

Date of Experience: December 21, 2019
Trip Type: Traveled as Families
Tour Customized by: Mike
Beryl

Beryl

Reviewed on April 01, 2020

Hello Johnson,

Many thanks for your warm greetings and concern while we undergo our trials and tribulations with Covid 19. Thank you also for offering to mail masks to us. Lucky we were well prepared, having been living in HK during SARS and bird flu.

I also passed your email on to other family members and they too thank you for your concern.

New Zealand is in lock down, day 7 and so far, all is well. We ourselves are managing very well in self isolation. There is plenty to keep us busy within the home – work, crossword puzzles, jigsaw puzzles, knitting, cleaning out cupboards and I am doing my keep fit via video. A sign of the current times, but hopefully in 3 weeks, all will be well again.

Take care, ad best wishes.

Regards,

Beryl Chung

Date of Experience: April 1, 2020
Trip Type: Traveled as Families
Tour Customized by: Johnson
Peter

Peter

Reviewed on March 30, 2020

Thank you Vivien! This is very kind of you. I have passed along this information to my friends and family, and am taking serious precautions myself. I am glad to hear that things are getting better in China, and hopefully things will get better soon here too. I have fond memories of my time in China, and am glad I got to visit before the spread of COVID-19. Take care!

Peter

Date of Experience: August 21, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Faye

Faye

Reviewed on March 28, 2020

Hello Jack,

Thank you so much for thinking of us we are doing ok here I hope you and your family and friends are ok. Thank you very much for sending this I will pass it on to my friends and family, it is very kind of you. Thank you again.

Kind regards,

Faye

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Jack
Patrizia

Patrizia

Reviewed on March 20, 2020

Dear Jack,

I hope you are well.

Thank-you very much for your advice it is very useful.

I hope you and your family are safe and I hear that in China things are getting better.

I wish you all the best,

Patrizia

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Jack
Alice

Alice

Reviewed on March 20, 2020

Thank you Johnson for your kind thoughts and helpful information. We have been asked to stay here n our homes and not go out except for essential services. Hopefully this will help in controlling the spread of the virus.

We still plan to visit China if this virus runs its course and it is safe to do so. Thank you for your concern.

Alice

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Johnson
Frank

Frank

Reviewed on March 20, 2020

Thank you, Johnson.

We wish you and your family continued good health.

Our families have been fortunate and have not been sick.

But we miss visiting China on one of your trips.

We hope to do so soon.

Frank

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Johnson
Luigi

Luigi

Reviewed on March 17, 2020

Hi Rita. You are very kind for your advices.

As you can read in internet, all Europe is blocked. Italian government was the first to introduce strong restrictions to try to stop the infections. Italy is the first country for the number of deads, more than 2 thousands. At the moment the infection continues, unfortunatly. Doctors say it takes other 2 weeks to reach the pick. Our government established by law to remain at home, everybody. We can go out  shopping for foods only, possibly with masks( I have some), with one meter of distance. Now there is a strong control to make people respect the law, big fines for offenders.

These restrictions until 3th April. Anyway it is very hard . 

I red China is getting better and I hope you don't have problems.

We are fine at the moment. I will inform you about recent news later.

Thanks and greetings.

Luigi

Date of Experience: March 5, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Alexander H

Alexander H

Reviewed on March 05, 2020

Hello Rita,

Thank you for helping me plan my trip to China. Unfortunately my trip to China in July 2020 was cancelled today because of the coronavirus outbreak. 

I am disappointed because I was looking forward to seeing the pandas in Sichuan but I know I will get a another chance to go to China when the virus subsides.

Thank you and kind regards,

Alexander H

Date of Experience: March 5, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Laurie

Laurie

Reviewed on April 02, 2020

Dear Zeva,

I want to thank you for your truly exceptional customer service. You have been very helpful through this entire process.

If we should be able to reschedule a visit to China in the future, I will certainly use your services, and I would happily refer my friends and associates.

Sincerely,

Laurie

Date of Experience: April 2, 2020
Trip Type: Traveled as Families
Tour Customized by: Zeva
Carlo

Carlo

Reviewed on March 31, 2020

Dear Wing Zeng,

thank You very much, the masks arrived to my son yesterday THANK YOU VERY, VERY MUCH…now I am very much more quiet and peaceful about them three! 

You send so many masks, Thank You ! And once again I am very grateful for the sacrifice You are making, because I am aware the masks are expensive and it’s difficult to find tem in these so hard times.

As I already told You in the past, I am very sorry that my so poor English does not permit me to better explain how much I am touched, and moved, for Your

Kindness, and generosity: I wish You were here to hug You and Your Family and….but I have not so big enough arms to do…all the Chinese People.

I really do hope that in the future You should visit Italy (or we can come to Chengdou) so I will thank You more properly.

Now You are sleeping in the middle of the night, and I wish You are doing sweet and happy dreams…the night is going to finish, and a brand new happy day is going to rise…Good Night little big hearted Wing…thank You.

Carlo

Date of Experience: March 31, 2020
Trip Type: Traveled as Families
Tour Customized by: Wing
Mario

Mario

Reviewed on March 28, 2020

Dear Vivien Li,

thanks for your email. I have a good memory of China which I think is one of the countries that I liked most today for the courtesy of its inhabitants and the tourist beauties, as well as being one of the most advanced in the world.

You have dealt with the coronavirus problem seriously and with determination and you can be an example for many other countries.

In Europe we are not as good as you but we hope that our politicians will learn from you.

I hope everything will pass and I will still have the opportunity to visit your beautiful country.

Mario

Date of Experience: May 28, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Eileen

Eileen

Reviewed on March 30, 2020

Dear Rita,

Thank you for your message and that is very positive news it was lovely to hear from you too. Thankfully we are all fine at the moment and just staying at home away from everybody as the government says.

China is the most beautiful county and one day Glenn & I will return to explore more of it.

Take care of yourself 

Regards

Eileen

Date of Experience: March 30, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
John

John

Reviewed on March 30, 2020

Dear Wing Zeng,

Thank you so much for your thoughtfulness in providing the very useful information on Covid-19. It is greatly appreciated.

All our family are well and in good spirits despite the unprecedented times we are living in. We are now in lockdown in Ireland until at least Sunday 12th April. It is difficult but we hope it will save lives and contain the virus.

We also hope there will be a medical breakthrough soon to eradicate the virus.

Thank you again for all your kindness.

Take care and stay safe and well.

Regards,

John

Date of Experience: October 13, 2019
Trip Type: Traveled as Families
Tour Customized by: Wing
Barbara

Barbara

Reviewed on March 27, 2020

Hello Wendy!

We are really glad to hear you're fine, I hope all of your guides and your fellows are safe and healty too.

We are very concerned with this pandemia, in the north of our country the situation is really critic, in our places we are quite safe, everybody, but we take everything very seriously, we don't exit home but to collect food and what we need, a few people is allowed to work....everything is in lockdown.

Let's hope this will go better soon!

We would thank you so much for your kind thought, and for these useful informations you've sent us, we appreciate so much and we will tell friends and family.

Thank you again, we will come back to China as soon as possible, your Country is great!

Stay safe, you too

Barbara

Date of Experience: March 27, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Robert

Robert

Reviewed on March 27, 2020

Dear Rita,

Thank you, good to read you. Actually I am well aware about the progress in China. Originally I had been invited to lecture to GACC staff in February in Sanya. But in the future the Chinese colleagues will rather teach me … they gained so much experience.

Meanwhile I continue as an advisor to WHO but otherwise am very careful. Will certainly let you know if I need some assistance - but not right now as China closed the border to foreigners (like everybody else).

Continue to take care - all my best wishes to you, your family and colleagues,

Robert

Date of Experience: March 27, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Richard

Richard

Reviewed on March 27, 2020

Dear Rita:

Thank you for your email. 

It is good to hear that matters are improving in China. Here in Manila the virus is only just beginning to take its toll.

One of the doctors at the hospital that recently treated me for a minor cancer has died from its effects and most of the others at that hospital are now under quarantine. Many more people will die in the coming weeks. Because of my age (over 60) the local authorities do not allow me to leave my apartment -but that is fine with me as it will force me to write up material I have been meaning to write up for some time now.

Once this is over I sincerely hope to get back to China - this time covering Xining and Chengdu. Always on the search for rhubarb growing in the wild! And when the virus allows that to happen I shall be in touch with China Discovery. The last trip you organized for us was excellent.

Best wishes

Richard

Date of Experience: March 27, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Eng-Joo

Eng-Joo

Reviewed on March 27, 2020

Thank you Jack for your email advising on corona virus and updating on the status of the virus in China. We are also following the case not only in China but all over the world. We hope that a vaccine is found soon so that the economy can return to normal. I can understand that the tourist industry is hard hit and hope that China Discovery/Tibet Discovery is able to maintain its operation until this problem is resolved.

Glad that you have read the ongseokkim website. If you so wish, recommend it to your colleagues, friends, family, etc to read. As my father's original root and thus my root is China, our history may be of interest to people in China especially those with surname of Wang.

With peace and harmony

Eng-Joo

Date of Experience: March 26, 2020
Trip Type: Traveled as Families
Tour Customized by: Jack
Alona

Alona

Reviewed on March 26, 2020

Hello Vivien,

Thank you for your email, our family is well. Canadian cities are now under lockdown except for essential workers. Canada is a country with only 33 millions people spreading across a vast land mass. We have a good public healthcare system but it cannot handle a spike in COVID-19 cases. In order to keep the hospital available to the seriously ill people we all stay home to practice social distancing.  

In light of all the bad news around the world it is unlikely we’ll come to China anytime soon. Please keep yourself safe and keep in touch.

Regards,

Alona

Date of Experience: March 26, 2020
Trip Type: Traveled as Families
Tour Customized by: Vivien
Molly Sharp

Molly Sharp

Reviewed on March 26, 2020

Hi Leo,

I hope you and your family are healthy. I know the tourism industry has been hit hard in China, but I read in the news that life is getting back to normal.

My family is safe here in the US, and I am fortunate to have a remote job during these times. Since everything is picking back up in China, I would be happy to finally write a review for you. I apologize, I have forgotten where I was to write that review, can you please send again?
Take care,

Molly Sharp

Date of Experience: March 26, 2020
Trip Type: Traveled as Families
Tour Customized by: Leo
Helen

Helen

Reviewed on March 24, 2020

Hello Vivien,

Thank you so much for your note and for thinking of us during these strange and difficult days. It is so encouraging to know that things are improving in China, and we hope they will soon here as well. I hope all your family is well. We remember fondly our trip on the Yangtze River!

Helen Mazarakis

Date of Experience: May 22, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Elizaveta

Elizaveta

Reviewed on March 24, 2020

Dear Leo Li,

We are happy for your people that the coronavirus in China is retreating. It gives people living in Belgium hope. 

We wish you all good health. 

With love,

Elizaveta and family

Date of Experience: March 24, 2020
Trip Type: Traveled as Families
Tour Customized by: Leo
Carol and Bill

Carol and Bill

Reviewed on March 24, 2020

Hi Vivien,

Many thanks for your email, kind wishes and guidance documentation.

I will read with interest and forward to my family.  

I hope you and your family were not affected with COVID19 and it is good to note that it appears to be coming under control in China. 

Here in the UK our figures are gaining momentum and we have just moved into the “stay at home” phase with guidelines and key restrictions.

On a positive, we have very fond memories of our time in China last year and are so pleased we were able to visit.  We wish you and our tour guides all the best, continue to keep safe.

Kind regards 

Carol and Bill

Date of Experience: May 16, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Nana

Nana

Reviewed on March 24, 2020

Hi Vivien,

Thank you for your kind letter. I hope that you and your family are well. 

I can imagine how difficult it is for travel industry to go through this crisis. 

How long Wuhan has been under the lockdown? Are there any effective medication against the virus? 

We are now in a total lockdown. We’ll see how the UK will be effected by that. It is difficult for everyone. 

Stay well and healthy.

Best wishes, 

Nana

Date of Experience: April 9, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Aron

Aron

Reviewed on March 24, 2020

Hi Dear Vivien

Thank you very much for the important information. Fortunately we the group are all well

Israel is a small country and we hope to succeed. 

At this stage Corona is present. We admire the Chinas success

Best wishes

Aron

Date of Experience: August 12, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Joanna

Joanna

Reviewed on March 23, 2020

Dear Mark,

It is good to hear from you. Firstly, yes I can confirm I received the refund thank you. 

It is also very encouraging to see chinas progress in fighting COVID-19 - thank you for the informations. I think many lessons can be learned. 

Australia is at the beginning stage with shut downs commencing. We are hopefully that with discipline we can also overcome these challenges. My husband and I are well. We staying isolated as are many others, in an effort to avoid the virus. 

We look forward to returning to China in the future and joining for this cruise! Maybe in 2021 (my China work contract finished so we would come back as tourists). 

我们一起加油吧!

Joanna

Date of Experience: March 23, 2020
Trip Type: Traveled as Families
Tour Customized by: Mark
Tamesha

Tamesha

Reviewed on March 24, 2020

Dear Wing,

So sweet of you to get in touch. It's a very difficult time for everyone. I'm glad you are returning to some normality in China. We are so lucky to have taken and enjoyed our trip last year.

Wishing you continued good health and luck for the coming year.

Kind regards

Tamesha

Date of Experience: August 12, 2019
Trip Type: Traveled as Families
Tour Customized by: Wing
Judy 

Judy 

Reviewed on March 20, 2020

Hi Leo,

Thank you for the thoughtful update. You are a special young man. I sincerely hope you and your family are well and have avoided this terrible virus. I am so sorry for the impact this has had on your business. I realize the hardship this has caused you. I will keep you in my prayers.

With Sincere Regards,

Judy

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Leo
Patricia

Patricia

Reviewed on March 20, 2020

Vivien,

Thanks a lot. Msia is in movement restriction now. I have been working from home since Monday. Hopefully things will be back to normal in a another month or so. I just can’t wait to go travelling. My husband & I have been visiting China once or twice a year since the last 10 years or so. 

Regards

Patricia

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Vivien
Trevor

Trevor

Reviewed on March 20, 2020

Hi Vivien, thank you for your kind email with the attachment for handling Covid-19 on a daily basis. It is great to hear that you and people in your province are getting some normality back in their lives.

This week the Australian Government has banned all International travel to and from Australia. In Australia we have had over 400 people test positive to Covid-19 with six deaths so far. We will get through this by being cautious and sensible and following your guidelines.

I can’t wait to visit your beautiful country next year!!

Stay safe, regards Trevor    

Trevor

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Vivien
Davidgoh 

Davidgoh 

Reviewed on March 19, 2020

HI Yanny, 

Thanks for the great information. My hometown (Malaysia was lock down 14 days) . My Families needed to be stay in house to protect the virus. will pass down your grateful info to my families. for my self, since i work in Singapore should be not affected right now but i have to protect in well too. 

You take care too, send me a blessed to your family's. After virus gone, lets plan another trip to meet you up. 

Regards 

Davidgoh

Date of Experience: March 19, 2020
Trip Type: Traveled as Families
Tour Customized by: Yanny
Mrs Yen

Mrs Yen

Reviewed on March 19, 2020

Hi Yanny,

Thank you for your email and for having taken the trouble to prepare the very useful advice note to share what you have learnt in dealing with the virus in China.

It has now spread around the world and in the UK we are just about to start to experience the worst of it as the numbers infected are beginning to rise dramatically. It seems the whole of Europe and much of the rest of the world is going into lock down with borders being closed and curfews against people gathering together being imposed. Here in the UK, all schools are to be shut from tomorrow and summer examinations cancelled, all sporting events, music and theatre shows etc. have been cancelled, travel is restricted, everyone is being asked to work from home wherever possible, airlines are grounding most of their planes and every person over 70 years old is about to be told to go into total isolation for at least the next 12 weeks.  Our hospitals and health service have cancelled all non-emergency procedures and engineering companies are being asked to change their production and to immediately start manufacturing oxygen ventilators for the hospitals as fast as possible. We have never seen anything like this before but when something like this happens, it shows that it doesn’t matter what country we are from as we are all just citizens of the world.

It is very encouraging to see that China now seems to be over the worst and is slowly getting back to normal. My daughter Sarah is still in Shanghai having spent most of the last 8 weeks in isolation in her apartment, so she is very happy that things are getting better in China. But she will now have the problem of how to get home to the UK as her contract and work visa will expire soon.

I hope you and your family and colleagues have all survived unscathed and your life and business will soon get back to normal.

Regards

Chris 

Date of Experience: October 31, 2019
Trip Type: Traveled as Families
Tour Customized by: Yanny
Chris

Chris

Reviewed on March 19, 2020

Hi Yanny,

Thank you for your email and for having taken the trouble to prepare the very useful advice note to share what you have learnt in dealing with the virus in China.

It has now spread around the world and in the UK we are just about to start to experience the worst of it as the numbers infected are beginning to rise dramatically. It seems the whole of Europe and much of the rest of the world is going into lock down with borders being closed and curfews against people gathering together being imposed. Here in the UK, all schools are to be shut from tomorrow and summer examinations cancelled, all sporting events, music and theatre shows etc. have been cancelled, travel is restricted, everyone is being asked to work from home wherever possible, airlines are grounding most of their planes and every person over 70 years old is about to be told to go into total isolation for at least the next 12 weeks.  Our hospitals and health service have cancelled all non-emergency procedures and engineering companies are being asked to change their production and to immediately start manufacturing oxygen ventilators for the hospitals as fast as possible. We have never seen anything like this before but when something like this happens, it shows that it doesn’t matter what country we are from as we are all just citizens of the world.

It is very encouraging to see that China now seems to be over the worst and is slowly getting back to normal. My daughter Sarah is still in Shanghai having spent most of the last 8 weeks in isolation in her apartment, so she is very happy that things are getting better in China. But she will now have the problem of how to get home to the UK as her contract and work visa will expire soon.

I hope you and your family and colleagues have all survived unscathed and your life and business will soon get back to normal.

Regards

Chris 

Date of Experience: March 19, 2020
Trip Type: Traveled as Families
Tour Customized by: Yanny
Carlo

Carlo

Reviewed on March 18, 2020

My very Dear Wing Zeng,

I very often thought to You in the last months…but I was afraid to write to You. So now I AM VERY HAPPY TO HEAR AGAIN FROM YOU !!!

How do You do? Are You well? And Your Dears, and Your Family are all well?

What all You Chinese People did in this period  is something heroic …and now that You are almost free from the virus, and You almost won this terrible

battleou already and immediately started to help us: THANK YOU, You are GREAT ! !

Thank You as well for Your attachment, now I will forward it to all the people I know, and we all will follow Your advices.

Here in Italy we are in a very bad time, specially in the North of Italy : we Italian are a strange Nation : most of us are following strictly the advices of the Goverment,

and stay home in order to avoid the contagion, but someone goes around the streets like nothing happened….

Well, let’s look to the future, hoping to see it!

Grazie, mia Cara Amica Cinese,

I and my Family just love You and Your People.

Carlo

Date of Experience: April 25, 2019
Trip Type: Traveled as Families
Tour Customized by: Wing
Melva

Melva

Reviewed on March 17, 2020

Hi Mark,

Thank you for the information. It is perfectly fine and I can understand why it will be a slow process.

So glad to hear that the situation has improved in China. Here in US we are just starting. But I am confident that this will be over. And I will be able to visit China again.

Please take care. It must be a very difficult time for you and the company. But I am sure we will all recover from this and come out stronger.

Regards

Melva

Date of Experience: March 17, 2020
Trip Type: Traveled as Families
Tour Customized by: Mark
Marcin

Marcin

Reviewed on March 17, 2020

Hello Lily, 

We are hanging on in Guam we start to have firs cases of Corona Virus, so probably it will keep us busy for next few month , we hope this global health crisis resolve by July and vaccine that is being tested in Washington State will be available in August or September and we all return to our regular lives . We are excited to visit China next year , as we have many places to see . Hope you doing well its a though time for all of US but things will get better eventually 

Marcin

Date of Experience: March 8, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Lou and Valerie Coggia

Lou and Valerie Coggia

Reviewed on March 24, 2020

Echo, thank you for your email and the document on safe procedures to help avoid the virus.

I hope you and your family are doing well.

It appears that China has gone through the worst part of the virus. China took some tough measures to prevent of the virus but they were things that had to be done. Americans marveled at how quickly China built hospitals to add much needed beds.

Again thanks to you and our guides and drivers for the wonderful experience we had in visiting your country.

Lou and Valerie Coggia

Date of Experience: March 24, 2020
Trip Type: Traveled as Families
Tour Customized by: Echo
Lauren

Lauren

Reviewed on March 23, 2020

Hi Echo, 

Thank you for your email and for the information you shared, and I'm very glad to hear from you that things in China are slowly starting to get back to normal! That is great news. Unfortunately I think things in the US are still going to get worse for a while yet. In California we have been in a stay at home order for the last few weeks, but all of the states are handling it differently and not much is being enforced. 

Looking forward to all of this being behind us, and hoping that it will spurn some positive changes in the future for how we handle something like this again. I hope you and your friends and family all continue to stay safe and healthy! 

-Lauren

Date of Experience: March 23, 2020
Trip Type: Traveled as Families
Tour Customized by: Echo
M. Ángeles Hernaiz

M. Ángeles Hernaiz

Reviewed on March 23, 2020

Dear Echo,

Thank you so much for your advise and for remembering us.

My country is currently under attack of Covid-19. We are all at home and in alarm status but we are confident that we will overcome it, like your country.

All the measures you’ve described are been already adopted.

Thanks again and good luck.

M. Ángeles Hernaiz

Date of Experience: March 23, 2020
Trip Type: Traveled as Families
Tour Customized by: Echo
Monica

Monica

Reviewed on March 23, 2020

Hi Wonder,

we all pray to get out of this situation alive and we hope to be able to return to our travels that enrich us so much culturally and open our minds!

Best wishes

Monica

Date of Experience: March 23, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Jackie

Jackie

Reviewed on March 23, 2020

Dear Echo – Thank you so much for your helpful information and kind wishes. This is a truly terrible crisis facing humanity and we must all work together and support each other to overcome it.

Wishing you, your family, friends and country good health and best wishes for a brighter future

Best wishes

Jackie

Date of Experience: March 23, 2020
Trip Type: Traveled as Families
Tour Customized by: Echo
Terry

Terry

Reviewed on March 23, 2020

Thank you Echo,

That is very kind and thoughtful sharing this advice with us in the UK.

It also gives us some cause for optimism to hear how China is recovering after the worst of the epidemic.

Sadly in the UK we are entering the most challenging period of escalation & virus spread but at least you kind advice gives us hope.

Many thanks and I look forward to being in contact again in happier times.

Terry

Date of Experience: March 23, 2020
Trip Type: Traveled as Families
Tour Customized by: Echo
Daniela

Daniela

Reviewed on March 22, 2020

Echo, 

thanks so much! This is a super-mindful message, and in times like these, it matters more than ever. 

Here in Italy, we are holding up, and taking an example from you. It is inspiring to see how you managed to move forward, and I hope soon we'll be able to do the same. 

Hope to have the chance to visit again sometime in the future. 

All the best, 

Daniela

Date of Experience: March 22, 2020
Trip Type: Traveled as Families
Tour Customized by: Echo
Dee Ann

Dee Ann

Reviewed on March 21, 2020

Hi Wonder,

Truly appreciated the information that you sent me.  I am looking forward to normal circumstances in both our countries.  A planned visit to China April 12 was cancelled.  I had planned to visit the Panda Reserve with a fairly large group tour.  Will have to add that to my list—-perhaps with the Yellow Mountains.

Dee Ann

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Michelle

Michelle

Reviewed on March 21, 2020

Rita you are such a sweetheart!

Thank you for thinking of us.  We are all ok- my 14 yr old boy loves not having school, my 19-yr old girl is with my parents in TX taking on line classes, and my 21 yr old man is finishing college on line and graduation is cancelled. :(

Thank you also for sending me this very informative information.

All the best to you and your family.

We all think of our wonderful trip every day & have beautiful photos on our walls to remind us how much we loved China.

-Michelle

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Teevee

Teevee

Reviewed on March 21, 2020

HI Lyn

Thanks for your suggestions. We are so happy to hear that China has come out of the crises in such a short time.. We are still struggling here.  We wish you and your family as well as China Discovery staff all the best..

Teevee

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Lyn
Rene' Pizzo

Rene' Pizzo

Reviewed on March 21, 2020

Hello, Rita.  I am happy to hear from you.  I have worried about you, and Jason, and the young man who was our driver, and your friends, family, and co-workers during this pandemic, especially in the early days when so many people were dying. 

Thank you for the list of suggestions.  Our governor of our state, Oregon, asked residents to stay home for the next few weeks, possibly through April.  We are staying home with the exception of grocery shopping.

Our trips for the next few months have been cancelled (I had a trip planned to see Jordan and Egypt).  One thing I am happy about is that I was able to visit your lovely country last year for two weeks.  I met nice people, saw beautiful sights both in the cities and in nature -- especially the wildlife, had good food and lodgings, and was impressed with the bullet trains. 

Blessings to you, too.

Rene' Pizzo

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Carmen Dominguez

Carmen Dominguez

Reviewed on March 21, 2020

Dear Ms. Lyn Wang,

We are all doing well. Hope you and  your family and friends are fine, too.

This is indeed a moment of great apprehension all over the world. 

We are aware of the news worldwide and our governors are taking severe measures to fight this terrible and deadly virus. The number of people who have contracted the virus is increasing here and surely your suggestions are very useful.

Thank you for thoughtfulness and attention. I will certainly send my friends your kind words.

I hope things get better soon.

Best regards,

Carmen Dominguez

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Lyn
Tina

Tina

Reviewed on March 21, 2020

Hi Wonder,

Thanks for sharing the guidance on how to fight the Coronavirus.  Now is  the toughest time for all people in the world. 

We are so glad to hear that people in China are ok now  and businesses are now back in normal.  Hopefully, together we can find the cure for this virus so that people can be safe. 

Stay Safe!

Best Regards,

Tina

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Ann and Ken

Ann and Ken

Reviewed on March 21, 2020

Mr. Wonder,

Thank you for the e-mail letting us know you are well and providing an update on the situation there.   We’re looking forward to the day we can feel the threat from the virus is over.  Hopefully, we’ll all get together to capture the lessons-learned and best practices, so we’re better prepared for the next time.

One request would be a current picture of your baby or babies?  We still think back fondly on our Silk Road trip that you expertly arranged for us.  We were at Angkor Wat and in Thailand over the Lunar New Year and sadly few tourists were there.  Hopefully tourists will quickly regain their confidence to travel again.

Again, thanks for thinking of us. And remember, if anyone asks for a recommendation of your services, we’ll respond!

Best wishes, Ann and Ken Wilkinson

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
JAIMIE

JAIMIE

Reviewed on March 21, 2020

Hello Rita,

What a wonderful surprise it is to hear from you! :) Thank you for thinking about me during this very uncertain time. Here is Hawaii, we have 26 confirmed COVID-19 cases. My husband Started working from home since 3/17. I am a dental hygienist so my office has cancelled all my patients for the next 3 weeks. My boss is following CDC & American Dental association guidelines.

I am happy to hear that you are safe & healthy.

I am so grateful that my husband & I were able to visit your country. I LOVED China so much. We had wonderful weather & clear skies. We had purchased a pack of N95 masks that we took to China but never used. I have yet to have need to use it during this COVID-19.

I have enclosed a couple of pictures of our tour of Yellow Mountain. I wish I could be back there one day again!

You were such a pleasure to work with!

Take care Rita!

Cheers from Hawaii,

JAIMIE

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Liz

Liz

Reviewed on March 21, 2020

Hi Wonder

Your email was a lovely thought. You, your family, colleagues and the people of China have certainly been through a very difficult time.  It has been wonderful to see how the country rallied and supported the measures that have seem such amazing results.  Well done!!

Thank you for sharing your suggestions.  We all need to support each other to ensure that the rest of the world can soon be in the same position of control as China!

All the very best to you Wonder

Warm regards Liz

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Elie

Elie

Reviewed on March 20, 2020

Dear Wonder,

Thank you very, very much for your message!

I must tell you that we were very worried about you, your family, and the families of all the very nice people we got to meet thanks to the wonderful (no pun intended !) trip you organized for us and which we cherish in our memories. We are extremely happy to hear from someone inside China that the situation has evolved very positively and that you feel that the crisis is on its way to be soon over in your country.

I believe that, contrarily to some other Western countries (Italy, Spain, the USA...), Belgium has tried to learn in a timely fashion from the Chinese experience with the novel coronavirus and that we are reasonably well prepared. Still, we are now in almost complete lockdown and life goes on in a very restricted way to limit propagation. Many of the recommendations in your document are already in force, but I shall distribute it to our circle of family and friends, since information resulting from the experience in China is obviously extremely valuable to us. We are also very grateful to China for the medical supplies your country has recently sent to supply our hospitals and our fronline medical staff.

We sincerely hope that the economic consequences of the coronavirus crisis won't be too painful to bear for the Chinese people and both Monique and I wish you all the best and a speedy return to "normal" life!

Yours sincerely,

Elie

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Georgios

Georgios

Reviewed on March 20, 2020

Dear Mr Wonder Wang, thank you very much for your email! I really appreciate it and I am happy to hear that you are alright! I was thinking also the past months about you and the lovely people in China that I met last year, if you are healthy and well. Now the virus came to Europe and in some places, like Italy, it is vey terrible. We stay here at home and working home office. We still have food but we do not have masks and disinfectant! I use after save lotion to clean my hands. A lot of people also still think that Covid 19 is only a flu... I hope the scientists will solve the problem soon and our life will be normal again. I also hope to come to China again, I like China so much! 

I hope we hear again each other in the future, stay healthy.

Best regards 

Georgios

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Diana

Diana

Reviewed on March 20, 2020

Hi Wonder!

Thank you so much for your email. It's so nice to have support from so far away!

I'm very happy that everything is more stable now in China. I really loved to visit your country.

Luckily we and our families are good, at home passing the 2 weeks "quarantine" but ok. Thank you for the information.

Kind regards,

 

Diana.

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Karen

Karen

Reviewed on March 20, 2020

Wonder, thank you for sharing this important information with us. My daughter who traveled to Beijing 101 has been in constant contact with her exchange student and her host family and they have been very helpful in providing much needed information. We keep them in our prayers and follow all the recommendations they have made. We are hoping that all Americans can do the same as we love to travel and would like to see this pandemic eradicated. We do hope to return to China and visit some of the areas my youngest daughter was able to see. She speaks so fondly Tiger Leaping Gorge. 

Be safe to you and your family,

Karen

P.S. your new baby should be crawling and getting ready to walk soon.

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Anna

Anna

Reviewed on March 20, 2020

Dear Wonder,

Thank you so much for your nice email.

We are fine, and hope the same for you.

Yes, in Italy the situation is very bad. China’s experience, example and direct support are hopefully guiding us out of this crisis, but we are not able to apply such strict measures as you did, so it’s not clear how far is the peak yet.

And unfortunately all the rest of Europe is going through the same path.

What is amazing is that until it happens to you, you don’t understand, When we heard about China we felt supportive, but everything seemed to be so far away, and when the virus started spreading across Italy, the other European countries looked at Italy as a weird case and felt absolutely safe!

It’s good to hear that everything now is stable in China, thank you again for sending the document.

I wish you all the best

Take care

Anna

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Ken

Ken

Reviewed on March 20, 2020

Hi Wonder

Great to hear from you.Perola and I were hoping that things would improve in China quite quickly and good that things are picking up once more and you can start getting tourists back into your magnificent country.

Best wishes

Ken

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Angie & Avi

Angie & Avi

Reviewed on March 20, 2020

Dear Wonder and family,

How have you and your family gone through the miserable time?

Thank you very much for reaching out to us and sending us this informative letter. It is very kind and thoughtful. 

We are doing the very best we can to protect ourselves and staying away from our grandchildren, which is not easy! Avi has essential work so continues to go to work, otherwise most people are home. Schools, restaurants, theaters, cinemas and more are closed.  Many of the restaurants are trying to survive by preparing take away food. Either to be collected at the restaurant or sent with a messenger.

It is not an easy time but it is encouraging to to hear what has happened in China and that things are now under control. Hopefully there will not be another wave.

Blessings to you too!

Sincere regards,

Angie & Avi

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Kim

Kim

Reviewed on March 20, 2020

Thank you Lily. Right now we are stuck at our home in Lina Peru. The government closed the boarders so we can t get back to the US. But we are good just everyone is on quarantine.  I have not canceled out flights and we still are considering travel to China but we want to see how things progress. When do you think China tourism will start to return.

Kim

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Louis Chiu

Louis Chiu

Reviewed on March 20, 2020

Dear Wonder,

Greetings from California.  Thank you so much for your heart warming email.  My family and I deeply appreciate your thoughtfulness. 

All of us are doing fine and no one is in danger.  Our oldest daughter is an emergency room physician.  She has a rather challenging job on her hands, but so far she is doing well and taking all precautions.

Tonight our Governor has just issued an emergency executive order to have all citizens in California to stay home, except for law enforcement and emergency personnel.

My wife and I have been staying inside our home close to a week now because of our age, we are the high risk groups. We are doing fine.

Anyway we hope this crisis will go away soon, just like China defeating COVID-19.  

Again we thank you for your care and concern about us.  We wish you and your family are safe and well.

Sincerely 

Louis Chiu

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Harika

Harika

Reviewed on March 20, 2020

Hi Rita, 

Hope all doing well. We were really worried about you all, 

It's good to hear that vaccine are under trial, and recovery is heading great and controlled there at China. 

Are all personal guides ( Teena, Jhon, wendy, christry) and drivers doing  well? 

We are missing those days. 

Wish that this phase should End soon and everyone gets healthier and happy Again. 

Good to hear from you Rita. 

Take care. Be in touch. 

And yes, we will follow all the instructions as mentioned.

Thanks 

Harika

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Debbie

Debbie

Reviewed on March 20, 2020

Hello Rita,

Thank you for contacting me to share your concern. I remember my wonderful trip to China to visit my son Jeremy in 2015. You were so helpful in helping me plan the Yangtze River cruise. Now the world is at war with the horrible Coronavirus. I am safe in Boise, Idaho with my father who is living with me. In my state of Idaho, there are 24 cases. All people are staying home and restaurants, schools, bars, businesses are closed. Thank you for the helpful information. We must hope and pray we fight and win this war with the virus.

I send hopeful wishes for all of us

Debbie

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Hector Alonso

Hector Alonso

Reviewed on March 20, 2020

Dear Rita,

first of all, thank you very much for the information. As you probably know, the situation in Spain is becoming more severe every day and we are still far from having this under control.

We are all currently locked at home but for buying food or medicines and travel to work, but the use of the mask is not so spreaded as it is in China (I noticed from the information you sent that this is very important).

I hope you and your families hadn't suffered from this and a quick recovery for those who are still affected.

Luckily, we could visit your country when it was still possible and we have very good memories from the trip. We'll keep promoting China as a travel destination because (I promise you) we really loved it.

Thanks again for your mail. I really appreciate it.

Kind regards

Hector Alonso

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Antonio

Antonio

Reviewed on March 19, 2020

Dear Lyn,

what a nice surprise to hear from you!

We are fine, me and my family are quarantined at home. 

We are following the rules of our government, and I think we'll make it.

We still remember the nice trip we made last year thinks to your help.

I hope you too are in good health, and your relatives.

We see China as a great example now, and I hope we'll be able to get out of this nightmare and be able to travel again.

I wish you all the best and thanks again for your email and good hints.

I'm also worried about your job, that without tourist must be suffering a lot.

Thanks a again

Xie xie

Antonio, Gianna, Andrea and Luca

Date of Experience: March 19, 2020
Trip Type: Traveled as Families
Tour Customized by: Lyn
Audeen Faller

Audeen Faller

Reviewed on March 17, 2020

Dear Echo,

You are so kind to provide us with this timely information. I have been concerned about you and the wonderful guides and drivers we met through you, as well as the entire population of China. I am so glad to hear that you are well.

I have the greatest admiration for the Chinese people who have come together to contain this virus. The people of the United States are just now recognizing the dangers of coronavirus so schools and restaurants in our state have been closed. Ken and I are isolating ourselves at home. Hopefully, our country will learn from yours and be able to stop the escalation of this disease.

I will forward your e-mail to family and friends. Thanks so much for reaching out to us to show us your caring by providing us with invaluable information from people who have lived through it.

Best wishes,

Audeen Faller

Date of Experience: March 17, 2020
Trip Type: Traveled as Families
Tour Customized by: Echo
Sunny 

Sunny 

Reviewed on March 22, 2020

Hi Riley,  

Thank you for the update and information. So glad to hear that China has had no new cases. Though you have suffered a lot, it looks like all your efforts have paid off.  It's encouraging to see how China is defeating the virus.  

My family and I are staying at home. We do not go out at all unless absolutely necessary. We are also vigilant about washing our hands, not touching our faces, etc.  We are hoping that we will be able to contain the situation.  

It was so thoughtful of you to email me. At times like this, supporting each other and working together is so important. Be safe!

Sunny

Date of Experience: March 22, 2020
Trip Type: Traveled as Families
Tour Customized by: Riley
Kathren Knigge

Kathren Knigge

Reviewed on March 22, 2020

You are so very nice to send this Catherine! I will read and give out to my friends. We live in a small city in the middle of the US so we hape that we will see very little of the Virus from travelers. But we are staying cautious. I am so glad you are doing well! Please send our best to our guide!

Kathren Knigge

Date of Experience: March 22, 2020
Trip Type: Traveled as Families
Tour Customized by: Catherine
Edwin

Edwin

Reviewed on March 22, 2020

Hi Riley,

I am pleased to hear from you and to know that most people in China have been able to defeat the virus and everything is slowly but surely going back to normal.

Thank you for your email and also for the information about Prevention Coronavirus Disease (COVID 19).

I , my family and friends are doing well here and hope that everything is going well with you, your family and friends in China.

Take care and God Bless you all,

Edwin

Date of Experience: March 22, 2020
Trip Type: Traveled as Families
Tour Customized by: Riley
Brian Tucker

Brian Tucker

Reviewed on March 22, 2020

Thank you, Wendy, very kind of you to send this. I’m in California, currently under a “stay at home” policy. I hope the virus has truly been brought under control in China, and that your travel business will fully recover as well.  Not sure when I’ll be visiting China again, but I hope it can be soon.

Brian Tucker

Date of Experience: March 22, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Jack 

Jack 

Reviewed on March 21, 2020

Hi Wendy,

What a great website and great news for China!

Here we are still getting it under control. Our state government has put a stay at home policy into effect so it should be contained soon. Can’t wait.

I’m tentatively planning the trip for September. 

Be safe yourself!

Jack

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Tara

Tara

Reviewed on March 22, 2020

Thanks wendy for your email. My location has a “shelter in place “ order so we are only supposed to do essential chores like grocery shopping but still allowed to perform solo activities like walk my dogs, ride my horses. 

Glad China is getting a handle on the Coronavirus situation. USA is still work in progress. 

Hope you and your friends and family are well. 

The world will get through this, hopefully sooner than later. 

Take care!

Tara

Date of Experience: March 22, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Thomas

Thomas

Reviewed on March 21, 2020

Dear Wendy,

It is great to hear from you and know that you are well. Yes. We are all well. 

Thank you for your caring and a detailed good advices for protection of Corona Virus.

Based on the current situation, all countries are advising all people to self isolate and stay at home. and some countries banned travel and social meetings. 

So that all tourist companies & airline are impacted. In the near future or until it clearer, not many people will start having holiday any sooner.

Are you impacted by this?

Anyway, please take necessary protection to protect you and family. And take a good & long rest after a few years busy and hard work.

You deserved a good break !!!

take care

Thomas

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Sablina

Sablina

Reviewed on March 21, 2020

Hi Wendy, 

Thank you for your greetings and information, we in Canada are trying our best to fight this virus.

You guys 加油,China will be my first place to visit after the world put the virus under control!

Take care,

Sablina

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Kent

Kent

Reviewed on March 21, 2020

Hello Miss Wendy,

Thank you for your helpful information on the "Virus".

We are staying home except for necessary tasks until the situation is appropriate. 

Cordially,

Kent

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Ms Lowe

Ms Lowe

Reviewed on March 21, 2020

Thanks .. Riley for the useful info

Yes our humanity have a very hard and difficult task in the past and coming months

We need to learn how to respect animals and never let this event repeat again

Hope in the very near future. We can find vaccines for this virus and all back to normal

I am still auxiliary want to come back to China to visit lots of other beautiful places.

Take care and stay safe

Ms Lowe

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Riley
Lee and Phil

Lee and Phil

Reviewed on March 21, 2020

Hello Riley,

Thank you for your advice, there were a couple of things in it that I was not fully aware of.

Here in Australia it is only now becoming something that people are taking seriously. I think we are in for a very rocky road ahead.

Phil and I are following the recommended safe personal distances and are staying home as much as possible. We live in a quiet area and on a large block, so we are very fortunate to be able to distance ourselves from our neighbours. We are also very fortunate to have wonderful neighbours and our street has established an email network for information/tips/etc and most have offered to help others if the need arises.

We are very grateful that we did our travel in China when we did and that we missed the impact of the virus. We feel for the people affected and hope that China is able to quickly recover and return to normal soon.

Regards and best wishes

Lee and Phil

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Riley
Mariusa

Mariusa

Reviewed on March 21, 2020

Hi, Wendy

What a joy to receive your email.

Lately I thought a lot about you, the tour guides and the Chinese people that I love a lot.

Here we are starting the war against Coronavirus, unfortunately I am at risk and our government will not be as efficient as yours.

Angelica and I had a trip scheduled for early May to Portugal, everything was canceled, but if everything goes well, we will go as soon as we win this battle, according to Convid 19 and we are already scheduled for 2021, we
will return to China.

Thank you very much for your information.

Let's keep in touch.

As Brazilians are used to writing at the end

Kisses

Mariusa

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Maurizio Tordini

Maurizio Tordini

Reviewed on March 21, 2020

Dear Riley,

thank you for your words.

The situation, here in Italy, is not easy right now but all the measures that our Government are taking are the best ones to guarantee the containment of the virus.

We just need to staying in our home, trying to relax and wait until the beginning of April. Indeed our Government is trying to prevent worse scenarios, but we all need to do our part. Everything will be better, we just need to be patient :)

Best regards

Maurizio Tordini

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Riley
Barb and Tony Dalwood

Barb and Tony Dalwood

Reviewed on March 21, 2020

Thank you Wendy,

It is great to hear that you are well.

It does sound as if you have done a great job of containing the impact of Covid19! 

In these uncertain times it is good to  have sound advice snd strategies to manage!

We were in Spain for 1 week of a long planned holiday of Spain, Portugal, France and finally to Germany! We came home after only a week and are now Self Isolating for 2 weeks!

We are wondering what Travel in future will look like .....and when it will happen!

We are so grateful to have done what we did last year in China and be able to look back at those wonderful memories!!

We thank you for your part in putting that trip together! It was spectacular! 

Regards,

Barb and Tony Dalwood

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
John

John

Reviewed on March 21, 2020

Hello Wendy. We are good but obviously facing the terrors and uncertainty of the weeks to come.

I hope you, your family and all staff are well.

Thank you for your information as it is useful and gives a glimmer of hope for us all.

Take care

John

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Deolinda

Deolinda

Reviewed on March 21, 2020

Hi Wendy,

I’ m glad to known about you and I thank you for your attention.

I hope this pandemia ends soon and I expect to travel another time  to China and Japan.

Best regards,

Deolinda

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Kylie

Kylie

Reviewed on March 21, 2020

Thank you for your message Wendy. I hope you and your family and friends are also keeping well in these difficult times.

Kind regards

Kylie

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Jesus

Jesus

Reviewed on March 21, 2020

Hi Wendy, thank you so much for your valuable information. Here, in Spain, all people in their homes.

My best regards

Jesus

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Candy & Laurie

Candy & Laurie

Reviewed on March 21, 2020

Dear Wendy:

Good morning.

I hope that you are safe and free from Covid19.

We, for the time being, are not sick and your recommendations are very well appreciated.

Our son, who was going on the trip with us, is arriving this Sunday March 22 from the United States and he will be quarantined for 14 days.

We are learning to live with this new disease, limiting many activities but if it is for onehealth it is worth it.

Hopefully in the near future Covid19 will be "defeated".

Our trip to China is not canceled but is on hold. When we do travel, we will definitely do it with you.

Please stay in touch giving us any advice. You are experts from who we can learn.

Best regards

César Pérez

Date of Experience: March 21, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Gwen

Gwen

Reviewed on March 20, 2020

Hi Lily!

Thank you so much! You have been in my thoughts often, and I am glad you are ok.  Yes, these are challenging times ahead and I hope we all pull through safely. I will share this information with everyone I know. Wishing you and yours all the best and hope to talk to you soon! 

Thank you,

Gwen

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Franca Bergoglio

Franca Bergoglio

Reviewed on March 20, 2020

Hallo Lily,

Last year, with my cousin Roberto Bergoglio and his wife Anita Maletto, I had with 'China Discovery' a nice holiday in China.
We remember well the beauty of the country and the kindness of our guides. 

We are now very sorry for the bad news from China and we hope that all of you is well. 

We are sure that these difficult moments will soon be over.

Cheer up!

Franca Bergoglio

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Domizia Sorrentino

Domizia Sorrentino

Reviewed on March 20, 2020

Dear Riley,

Thank you very very much for your mail, I really appreciate it as you may know that we are in serious difficulty here in Italy.

I hope that after all this it will be possible to organize a trip in your wonderful country.
Best regards,

Domizia Sorrentino

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Riley
Angela

Angela

Reviewed on March 20, 2020

Hi Lily,

Nice to hear from you. Thank you for your email. We are doing fine, Canada has about a 1000 cases so far, but we try to stay safe. Hope situation will improve in couple of months (usually it takes about 3 months for Corona virus) and vaccination is on the way,

Thank you,

Stay safe!

Angela

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Amanda Ong

Amanda Ong

Reviewed on March 20, 2020

Hi Riley,  

Glad to hear from you. I have recently read the news, where China has zero new domestic confirmed cases. Which is a good news!

Also, thanks for the concern. As of now, the coronavirus (COVID-19) in Singapore is getting controlled, where most of the new confirmed cases are imported cases and a few linked cases from clusters that have been traced.

However, to combat the widespread of COVID-19, we were advised by the Singapore government to defer all travel plans till further notice. This is to contain all possible spread of the virus. Hence, for the travel plan, we will temporary put it on hold.

We believe that with more socially responsible citizens all around the globe, we will overcome the virus soon!

Thank you and have a nice weekend ahead!

Cheers,

Amanda Ong

Date of Experience: March 20, 2020
Trip Type: Traveled as Families
Tour Customized by: Riley
Joanna

Joanna

Reviewed on March 19, 2020

Thank you so much Riley. I really appreciate you sharing that with me. I will forward it to Lana as well. We are all dealing with this outbreak now and We’re learning new things every day - the information from China is very helpful. I hope you and your family are doing well and that we can figure out how to contain this!

Thanks again,

Joanna

Date of Experience: March 19, 2020
Trip Type: Traveled as Families
Tour Customized by: Riley
Thom

Thom

Reviewed on March 19, 2020

Thank you Riley,

That was very kind of you to inquire about my health and send the recommendations to prevent the spread of COVID-19.

I am in good health, but self isolating. I will share your attachment with family and friends. I am happy to know China has survived the worst of this. It will be harder for other countries affected to enforce the same level of control.

Best regards,

Thom

Date of Experience: March 19, 2020
Trip Type: Traveled as Families
Tour Customized by: Riley
George

George

Reviewed on March 19, 2020

Hi Ariel,

The prevention list is great!

Now the eye of the COVID19 storm has past China and is approaching US.

We are in partial lock down here in San Francisco and cannot go out unless is for food, medicine or necessary supplies.

Restaurants are closed except take outs.

We were in a Chinese restaurant this past Saturday and Sunday for take outs and there were zero customers inside. And that is before the lock down :-( .

I am still interested in coming to China for vacation but maybe later.

I will let you know

George

Date of Experience: March 19, 2020
Trip Type: Traveled as Families
Tour Customized by: Ariel
Jennifer

Jennifer

Reviewed on March 18, 2020

Thank you, Riley. We are actually in Canada, and I don't know how different the responses are in Canada versus America. Wearing masks is a rare thing here generally--but, now masks have been sold out at stores so I think a lot of people are wearing them, to protect themselves and others as well as possible.

We are in the city of Edmonton, but where we live is more like a suburb, with space between the houses and in the neighborhood, so hopefully ok to go out without masks. Still, we are staying home except when someone needs to go out.

I'm very glad to hear no one you knew caught the virus!

Jennifer

Date of Experience: March 18, 2020
Trip Type: Traveled as Families
Tour Customized by: Riley
Barb

Barb

Reviewed on March 18, 2020

Hi Jack,

I hear China continues to recovery from the Virus. I'm happy to hear that and hope you remain well.  

The US has begun to respond strongly to the outbreak. Asking all people to work from home if possible, closing businesses, cancelling large gatherings, closing schools.  My company has asked us to work from home so I am working from home for the next 4 weeks. Unfortunately, testing is not available unless the person has symptoms, recently traveled, and is at high risk. They are working on releasing more test kits and slowing the spread of the virus.  My thoughts are with Italy and other countries that are fighting this terrible virus.

My best wishes to you and the people of China for you continued recovery.

Barb

Date of Experience: March 18, 2020
Trip Type: Traveled as Families
Tour Customized by: Jack
Honora and Brendan

Honora and Brendan

Reviewed on March 18, 2020

Dear Jack,

Thank you for your thoughtful help and advice at this time. Much appreciated. We are happy that things in China have improved and you and all Chinese are an example to the rest of us. Soon it’ll be the anniversary of our holiday in China. We frequently look at the photos and remember all the beauty we saw and the kindness of the people. Brendan and I are being very cautious. Our daughter lives with us and she is very caring and amusing and we cannot ask for more. Our leader, Leo Varadkar Is an exceptional person whom we trust and appreciate. This too will pass. I hope you and your family are all well. Also the excellent company you work with will no doubt emerge again and will we wish you all the best. Kindest regards.

Honora and Brendan. 

Date of Experience: March 18, 2020
Trip Type: Traveled as Families
Tour Customized by: Jack
Ngeow

Ngeow

Reviewed on March 18, 2020

Hi Jack,

TQ for good advice. Hope all of you and family at ChinaDiscovery are fine.

Here in Malaysia, the number of cases are increasing. Our government had just ordered a lockdown for two weeks-no travel outside home except for emergencies and for food.Except for essential services, all businesses also closed. Hopefully it will not have to be extended after that.

Rgds,

Ngeow

Date of Experience: March 18, 2020
Trip Type: Traveled as Families
Tour Customized by: Jack
Christopher and Ellie

Christopher and Ellie

Reviewed on March 18, 2020

Dear Catherine,

Thank you so much for your email. China has done amazingly well and now seems to be leading the world on controlling Coronavirus. The advice is very much appreciated. We know several people (friends, colleagues and family) who have caught the virus and are now in isolation, but so far in our household (with our newborn baby) we are still well.

The UK is now almost in lockdown - the majority of people who are able to are working at home (except, notably, for supermarkets, school workers and health workers). I hope these new measures will be effective.

Hope your family and colleagues are well. Best wishes to you all.

Christopher and Ellie

Date of Experience: March 18, 2020
Trip Type: Traveled as Families
Tour Customized by: Catherine
Mary H Thieme

Mary H Thieme

Reviewed on March 18, 2020

I am sure you have been through very difficult times also, but it gives me hope here that the USA will also survive!

Stay healthy!

Mary H Thieme

Date of Experience: March 18, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Patrice

Patrice

Reviewed on March 18, 2020

Hi Lily!

I hope everything is swell on your end, and you & whole family are healthy!

We have received your attachment with many thanks. I’ve been meaning to send you postcards during my travels, but due to the recent virus outbreak, the trips had to be cancelled. ☹

The situation is not so good here in Indonesia. A lot of our local citizens tend to have a low awareness of COVID-19 and its danger. People are also selling surgical masks at insanely high prices. I am glad to hear that China is already recovering though, and hoping my and other countries can follow suit sooner rather than later. My colleagues, family, and I have been trying to keep our hygiene by washing our hands regularly and keeping hand sanitizer at all times.

Stay safe and thanks for your concern again!

Warm wishes,

Patrice

Date of Experience: March 18, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Marcin

Marcin

Reviewed on March 17, 2020

Hello Lily, 

We are hanging on in Guam we start to have firs cases of Corona Virus, so probably it will keep us busy for next few month, we hope this global health crisis resolve by July and vaccine that is being tested in Washington State will be available in August or September and we all return to our regular lives. We are excited to visit China next year, as we have many places to see. Hope you doing well its a though time for all of US but things will get better eventually 

Marcin

Date of Experience: March 17, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Darren

Darren

Reviewed on March 17, 2020

Yes, thanks Catherine. We are currently stranded in the US and trying to get back to Canada. Glad to hear things are stabilizing in China as that’s what we have been hearing. Only getting started here so a long road ahead.

Darren

Date of Experience: March 17, 2020
Trip Type: Traveled as Families
Tour Customized by: Catherine
Sandy Ching

Sandy Ching

Reviewed on March 17, 2020

Thank you Tracy. I do hope you, your family and friends are doing well. I hope we will be able to travel next year. Until the, stay happy and healthy.

Sandy Ching

Date of Experience: March 17, 2020
Trip Type: Traveled as Families
Tour Customized by: Tracy
Saskia

Saskia

Reviewed on March 17, 2020

Hello Lily, 

Thanks for your mail. I am glad to hear you and your family are well. And that the situation is stabilising in China. 

I am afraid the infection has spread to Europe now and since last week the situation has changed immensely. Since Friday all bars and restaurants are closed. There are no more lessons in schools, but there is a minimum of teachers to take care of children whose parents work in the medical service or take care of elder people. 

I work for a local community and last news is that we remain open and keep working. We have to avoid unnecessary meetings or reorganise them. And civilians are only allowed inside the building if they have an urgent appointment. 

But since today lots of companies decided to close for a certain period of time. It is expected that in the next few days more and more companies will have to close. I think that would be best, otherwise the virus can keep spreading. 

The prognosis is that we will only reach the peak in another month! So we are only at the beginning... 
We’ll have to wait and see what the future brings. 

KLM status is still the same at the moment. But now we are getting news that European passengers are put in a 2 week quarantine when arriving in China. We’ll just have to be patient I guess and see what happens. 

Meanwhile we hope to stay healthy and that we can keep working. 

I’ll keep in touch once the situation changes. 

 

Take care and stay healthy !

Saskia 

Date of Experience: March 17, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Ron

Ron

Reviewed on March 16, 2020

Thanks Tracy ... all good on my end, hope u and your family good as well. 

It’s sad... now we can’t plan any overseas travel... 

BR

Ron

Date of Experience: March 16, 2020
Trip Type: Traveled as Families
Tour Customized by: Tracy
John and family

John and family

Reviewed on March 16, 2020

Hi Tracy,

Thank-you for your email and information on how to approach preventative measures it is very much appreciated.

Hopefully you in China are coming out of the worst of the impact of the virus now which is small comfort for all the families effected by it. We in Europe now are heading into a very dark place with us where China was back in mid-January – with our Governments now realising they have to undertake very drastic action with their people.

We in the UK are just today moving to business where they can work from home - with big events and gatherings now cancelled. We are about 1-2 weeks we think behind where Spain and Italy find themselves - with them now entering total lockdown.

We are very grateful for how you in China have lead and showed us the way to handle the virus and see how the world can and has to learn form this on how to internationally together handle future situations better together.

For the future we would still love to travel and see China - but that is now not likely for at least 6 months I think – our Government in the UK now talking of the virus being “active” for at least the next 6 to 9 months….

Best regards

John and family

Date of Experience: March 16, 2020
Trip Type: Traveled as Families
Tour Customized by: Tracy
Judy and Geoff Washington

Judy and Geoff Washington

Reviewed on March 16, 2020

Dear Tracy,

How lovely to hear from you again, and thank you for your thoughtful attachment of Covid-19 Precautions. They will be useful.

How have you been since the outbreak in China? – I do hope you and your family and colleagues have managed to escape and are well. You were all very much in our thoughts. The school my son-in-law was teaching at near Dalian did not re-open after the Chinese New Year, so he and my daughter and grandson went to Kuala Lumpur for 2 weeks then back to Australia. He has been teaching by Correspondence all this time - not easy with students all over China and around the world. However the school hopes to reopen physically at the end of March so Glenn returned to China and the school last Saturday for 2 weeks quarantine. Kerry and Ethan are staying in Australia until the end of the Summer holidays and hopefully will return to China then. Your country has been so strict and we hope that the downturn in cases continues to be effective and everything else returns to normal for you soon. 

We feel so much for those in the Travel industry who are the hardest hit. Is your company still operating? Do you still have work? What did you do during the outbreak. Our airlines and Travel agents are just beginning to feel it in the last two weeks. Our largest travel agency Flight Centre is very hard hit, not to mention the cruise ships. Our small town is dependent on tourism – we have dolphin and whale-watching boats, with busloads of visitors mainly from China and Korea. These are no longer coming and only one boat goes out each day.

We are so pleased that we were able to have the wonderful trip to Harbin that you organised for us - great memories! Glenn’s mother did not get to China - had to cancel the day before leaving Australia.

Our movement restrictions have only just started properly today – we have about 290 cases of Covid-19 in Australia to date.. Anyone returning from overseas has to be quarantined for 2 weeks.  I think this is just the beginning for us, however to date we are much better off than many European countries.  Congregations of people are being limited, and people are learning to be very careful.  They are not closing the schools or universities yet, unless a case of Covid- 19 is found in them.  Only 3 to date. It will be a day-to-day situation, as you will understand.  We have a 90-year old friend who left Spain on 10 March heading for Australia through Vietnam and then transiting in Singapore.  We wonder if he will get here (Singapore is stopping even transitting) and if he does he will have to go into quarantine!  We have advised him to consider postponing the remainder of his trip as he may not be able to return to Spain later.

Again, thank you for your thoughtful email and do let us know how you are faring.

With very best wishes

Judy and Geoff Washington

Date of Experience: March 16, 2020
Trip Type: Traveled as Families
Tour Customized by: Tracy
Irene Lephilibert

Irene Lephilibert

Reviewed on March 16, 2020

Hello Tracy,

Thank you for your kind mail with useful information.

We are ok, taking care, staying home and avoiding contact with friends and family!

Best regards

Irene Lephilibert

Date of Experience: March 16, 2020
Trip Type: Traveled as Families
Tour Customized by: Tracy
Janislene

Janislene

Reviewed on March 16, 2020

Hello Lily

Thank you very much.

I am still out of China but should be back next month I think. Situation now is not good outside of China. 

Please take care!

Janislene

Date of Experience: March 16, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
gg

gg

Reviewed on March 16, 2020

dear Tracy

thank you for remembering of us.

Our contemporary art exhibitions in Beijing and Xi’an have been delayed by Chinese and Italian authorities, but not cancelled.

Therefore, we must wait to visit China again, but we believe we could do it later on, hopefully in September next (provided we survive).

We will get in touch, as soon as we can.

Best regards

gg

Date of Experience: March 16, 2020
Trip Type: Traveled as Families
Tour Customized by: Tracy
Alicia

Alicia

Reviewed on March 13, 2020

Dear Lily,

Thank you very much for your concern and your kind words. These are indeed hard times for us.

As you know, my husband and I are physicians, we work in hospitals...We take care as much as we can, wear masks when we are in crowded places and wash our hands all the time.

I am very happy for you that things in China are going slowly back to normal. The Chinese people went though terrible times. It also gives us hope for the future.

Thank you again for your concern.

All the best,

Alicia

Date of Experience: March 13, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Mickey Cohen

Mickey Cohen

Reviewed on March 12, 2020

Dear Lily,

I hope everything is ok with you and your family.

Attached is the official participation from the International Standardization Organization (ISO) of which I am a member and I spent 2 weeks in Wuhan and two weeks in Shenzhen and Beijing.

We remember the beautiful country and people and pray for good health to everyone.

Best regards,

Mickey Cohen

Date of Experience: March 12, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Alfredo

Alfredo

Reviewed on March 11, 2020

Hi Lily, 

thank you very much for your thoughts. 

Unfortunately, the situation in Milan and in Italia is not so good.... but I want to be optimistic !!!!  

Thanks again for your email

Alfredo 

Date of Experience: March 11, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Fabienne

Fabienne

Reviewed on March 09, 2020

Dear Catherine,

how can i not remember you Catherine, we spend an awesome time at Panda Base! I've been thinking about you a lot lately and i was relieved to read that you are doing well so far and that China is stabilizing.

Yes this virus is pretty bad, not only for health reasons also for all other factors that are involved (like economy). I can only imagine how seriously it affects business at China Discovery and i just hope, that economy recovers fast and you and your colleagues don't suffer long from the after affects.

Take care Catherine and thank you for your thoughtful e-mail.

Best regards

Fabienne

Date of Experience: March 9, 2020
Trip Type: Traveled as Families
Tour Customized by: Catherine
Ciao

Ciao

Reviewed on March 09, 2020

Dear Lily,

Thanks for the thought.

Yes, things are not going very well here, even if in the city where we live for now there are no big problems.

But China is an example and like you, we too will come out of it.

Ciao

Date of Experience: March 9, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Christopher Yeo

Christopher Yeo

Reviewed on March 09, 2020

Thanks Lily for your email.

Due to the outbreak of this corona virus many people have refrained from travelling and going on tours. 

Saddened to see airlines and many tour agencies are affected by the scare caused by this highly contagious virus.

We hope a vaccine can be found and things can return to normal.

Keep yourself safe and healthy to prepare for better days ahead.

Thanks.

Christopher Yeo

Date of Experience: March 9, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Jennifer Cutillo

Jennifer Cutillo

Reviewed on March 08, 2020

Hi Lily, 

We have been thinking about you so much lately and I am sorry that I haven’t reached out to you sooner. I hope that this email finds you well and that you and your family are managing amid the difficult times currently in China. We met and were shown such kindness by you and so many wonderful people during the trip you arranged for us last summer and our heart breaks thinking of all the people that are or may be impacted by this virus. Our thoughts and prayers are with you all and hope that these challenging times will soon come to an end. If you have a quick moment to send me an email and let me know you are alright, I would so love to hear from you. For now, take good care!

Best regards,

Jennifer Cutillo

Date of Experience: March 8, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Roberto Bergoglio

Roberto Bergoglio

Italy

Reviewed on March 08, 2020

Dear Lily,

thanks for thinking of us. Unfortunately in Italy the situation is still worsening.

Hopefully it will improve so. However, we are doing well and our region is not among those most affected.

We hope to be able to make other trips soon.

Sincerely,

Roberto Bergoglio

Date of Experience: March 8, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Karen

Karen

Reviewed on March 06, 2020

Dear Catherine,

Thank you so much for thinking of me and the thoughtfulness of sharing these informative pointers!! It has been very worrisome with the ordeal of COVID-19 outbreak!

Foremost, I am so relieved to hear the good news of China’s progress with controlling the outbreak.  My heart goes out to those in Wuhan and pray for speedy recovery for everyone impacted by this.  The affected cases unfortunately have steadily increased in the US and our communities are trying to stay calm and battle what seems to be the inevitable outbreak.

Thank you again for thinking of us. Let us all come together and conquer the COVID-19!

My Best,

Karen

Date of Experience: March 6, 2020
Trip Type: Traveled as Families
Tour Customized by: Catherine
Bob, Betty and Joshua Butler

Bob, Betty and Joshua Butler

Reviewed on March 06, 2020

Hi Tracy,

Great to hear from you!  We have some diving and a cruise planned the last week of April to first week of May to Aruba, Curacao and Bonaire in the Caribbean which we hope is not cancelled. We are now completing a two week ski vacation in the local mountains, and we have gotten a good work out.  Just a couple days left and we'll consider winter over.  So far, so good here...we hope to be healthy and strong when the virus visits us.  It is not smallpox, polio, or ebola but some challenge is presented. You know best about that...how is it affecting people you know? Panic is never productive, but, challenges must be faced, especially when unavoidable. I would be interested in how you and your friends are coping with coronavirus, perhaps I can learn from you. One thing I really like about Chinese culture and society is their interest in learning from others, which I hope to do the same with you.

Remember, our house is your house if you ever come to the USA. We are booked this year as we have another two week dive vacation planned at St Kitts in the Caribbean in November. Hope to show my wife some Wudang Tai Chi next time I visit, and my son is interested in Tibet, especially Mt Everest.  

Everything in God's timing, and we are always blessed to hear from you.

Bob, Betty and Joshua Butler

Date of Experience: March 6, 2020
Trip Type: Traveled as Families
Tour Customized by: Tracy
Kim

Kim

Reviewed on March 05, 2020

Hi Lily.

My mother did enjoy her tour. I will probably contact you soon regarding a tour in Chengdu to see the pandas in the first few days of July, if the situation gets better! I am in Guangzhou, not Shanghai, but yes, I have been staying safe at home and not going outside very often. I hope you are also staying safe!

Kim

Date of Experience: March 5, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
SUSAN LEE

SUSAN LEE

Reviewed on March 05, 2020

Dear Catherine,

What a wonderful surprise to hear from you. We were saddened to hear about the outbreak of Coronavirus in China. We are glad to hear with the government strict measures, it has been contained and cases are decressing. I think of you often and still refer clients to you if they are traveling to China. Take a little break now, I’m sure there will be many tourist returning to visit your beautiful country. 

We were supposed to travel to Italy and France this week. But cancel due to fear of being stuck or quarantined in a foreign country. 

You take care too! 

SUSAN LEE

Date of Experience: March 5, 2020
Trip Type: Traveled as Families
Tour Customized by: Catherine
Roberta Capovilla

Roberta Capovilla

Reviewed on March 05, 2020

DEAR LILY,

I'm very happy to hear that in China became very day better!

Also in Italy arrive this virus but we live in the very north of Italy over 1450 slm higher and here there is no problems...

Now the school will be close for 10 days..I hope that with this strong measure also here in Italy we will be able to decrease the number of this virus!

I hope that you and your family are well, I hope that all over the world this virus become like zero and we return back to our normal life!

Sincerly

Roberta Capovilla

Date of Experience: March 5, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Marko

Marko

Reviewed on February 26, 2020

Hi Lily

Just wanted to check how you are?

Of course this (and a lot of other trips) are on hold now.

Hope things get better very soon

Best wishes:

Marko

Date of Experience: February 26, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Franca Bergoglio

Franca Bergoglio

Reviewed on February 24, 2020

Hallo Lily,

Last year, with my cousin Roberto Bergoglio and his wife Anita Maletto, I had with 'China Discovery' a nice holiday in China.
We remember well the beauty of the country and the kindness of our guides. 

We are now very sorry for the bad news from China and we hope that all of you is well. 

We are sure that these difficult moments will soon be over.

Cheer up!

Franca Bergoglio

Date of Experience: February 24, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Vivian

Vivian

Reviewed on January 28, 2020

Tracy,

i am so sorry that this is happening. you have been so helpful. i hope you and your family stay well.

hopefully, we can reschedule our china trip in the fall.

best regards,

Vivian

Date of Experience: March 28, 2020
Trip Type: Traveled as Families
Tour Customized by: Tracy
Sandra

Sandra

Canada

Reviewed on January 30, 2020

Lily,

You were definitely correct in getting us to leave China right away. We did not want to leave as we were really enjoying the trip you had arranged for us.But it was correct to leave.

I am now trying to claim part of our flight back to Canada. To make this claim could you please send me:

1) A letter stating that our trip was terminated on January 25 when we were in Tiger Leaping Gorge and the reason why ( Because of coronavirus and the towns of Lijiang and Dali our next two stops were being closed and other parts of China were going to close soon). So we were advised to end trip, get back to Shanghai and leave China immediately.

2) Letter should include both my husband's and my full name

3) Letter should include our itinerary number

4) Needs to be on official paper

5) Include your name and contact information

If you could send this as soon as possible, it would be appreciated.

Again thanks for getting us out of China and also for arranging a great trip.

Date of Experience: January 17, 2020
Trip Type: Traveled as Families
Tour Customized by: Lily
Seng

Seng

Singapore

Reviewed on January 22, 2020

Hi Lyn,

Thank you for your email.

We enjoy the Harbin trip very much especially the 雪乡和亚布利。 It was totally an unexpected experiences for all of us.

Our challenges are the super cool weather and the taste of the 东北菜. Staying at Snow Village and sleeping on kang炕bed   

is like sleeping over a stove. You will feel warmer and warmer as you lay on your back. Egg is very previous and you are given only one egg with an exchange of a breakfast voucher. 哈哈哈太冷鸡不生蛋。

May I suggest to give more information and price expectation on optional activities such as Yangcao mountain, snow tubing, skiing

before departure for customer to plan and make decision. Overall, we paid extra 1380rmb per person to enjoy the optional activities

which was not budgeted into the trip.

Your services and prompt response is excellent and surely I will recommend you & your company to my friends & family.

Hopefully I will make another trip to China soon.

Thank you once again.

Regards,

Seng

Date of Experience: January 12, 2020
Trip Type: Traveled as Families
Tour Customized by: Lyn
Ronald

Ronald

USA

Reviewed on January 21, 2020

Hi Lyn,

I know you are celebrating but I wanted you to know we made it back to California OK.  Thank you for the fine tour.  All the guides were great.

Date of Experience: December 30, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Miller

Miller

Indonesia

Reviewed on January 21, 2020

Dear Wendy

Good Day
Thank you for email and arrangement. So far so good and we enjoy the trip. Thankful for the support and information and the tour guide also helpful. We safely arrived in Indonesia. About the food also no problem, we loved spicy food and we can eat everything including pork and stinky tofu. Keep maintain your service and I will try to call you again for next trip in China.

Please find the attachment for one of our tour. You may post on your website or post at trip advisor.

Best Regards.

Date of Experience: December 26, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Serene

Serene

Singapore

Reviewed on January 15, 2020

Hi Lyn,

Thank you for all the arrangements- Derrick has been good.

Date of Experience: December 29, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Jenny

Jenny

Australia

Reviewed on January 15, 2020

Hi Wendy,

Thank you Wendy so much for organizing our wonderful trip to China you made every thing fun and easy. All the arrangements worked out perfectly without a problem. We had a fantastic time and enjoyed all the sights and sounds and attractions. We really appreciated our tour guides they were exceptional and the drivers and pre-organized tickets made the trip easy. Could you pass on a special thanks to Anne, Alison, Tina and Eric who made our family feel very welcome and gave our trip a warm and personal touch.

Thanking you Jenny and family :-):-):-)

Date of Experience: December 31, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Dimity Simes

Dimity Simes

Australia

Reviewed on January 12, 2020

Hi Wendy

Yes, home safely thank you. Could I tell you before I respond to your queries, it was a wonderful, brilliantly organised trip, thank you so much.

1.  You were always prompt with responses to any queries and clarifications. Your suggestions were carefully considered and you accommodated our requests effortlessly.

2.  The tour was simply great. Beijing - Kai as guide and driver Mr Ho. What a find with Kai! His English was perfect; his knowledge was exceptional. Kai constantly volunteered information and explanation without having to be asked. The restaurants he took us to for our lunches were fabulous - very fresh, freshly cooked and spice level to accommodate our palette. He was also very considerate towards my sister who is older and less mobile than us, always looking out for her, assisting with her bag etc. You have a real gem with Kai. Mr Ho and the vehicle were also fantastic. The van was very clean and comfortable. Mr Ho was also very helpful with luggage. If there needs to be a simple suggestion for the future, perhaps a low step to assist customers into the van would be helpful. Kai provided us with bottled water each day, without being asked.

With regards to the itinerary in Beijing, I should have included an extra day to see the Ming Tombs. As we had a full free day at the end of the holiday, I did organise a private tour for this reason, and it was great. The Great Wall - I chose the option of the cable car because my sister has mobility problems. 350 metres of steep cobbled ramp way, plus approximately 100 steps of varying heights (from 10 cm to 45 cm in height) were extremely challenging for my sister and she would have missed this amazing place had Kai and my partner Tony not been so kind to her and physically assisted her. Perhaps a bit of a misunderstanding on our part Wendy, as this was certainly not disability friendly! 

Xi'an - bullet train was great except both the conductors and the officials at the exit gates in Xi'an, wanted to see our tickets! I showed the itinerary to them, but Kai told me later that perhaps I should have also shown our passports? Never mind, we got there! Crystal and driver Mr Hou(?) were also great. The vehicle was clean, however smaller than in Beijing and a little more difficult for 4 people to be comfortable. Again, a low step would be advantageous for customers to access the van more easily. Crystal was very knowledgeable and both were helpful. The museum and the warriors just have to be seen to be believed. The theatre restaurant in the evening was technically the best I have seen, anywhere. A wonderful experience was Xi'an. Crystal provided water each day without being asked.

Harbin - flight was good. Guide was Karl but the driver was never introduced to us. Karl's English was not very good and his understanding of us and our questions was quite poor. A very pleasant and nice young man however. We had breakfast early in Xi'an, then nothing until we arrived in Harbin late in the afternoon. The itinerary stated we would tour the ice lanterns after dinner, but Karl did not understand we had not yet had dinner. Finally he understood us and took us to a local cafe where we had one choice only for our meal (it was very good though) and then we headed to the park. Excellent sculptures, we had seen nothing like this before. The snow sculptures the next day were simply quite stunning. Wonderful, talented people. The ice and snow festival in the evening was unbelievably spectacular. The vehicle was not really acceptable I am sorry to say. Very cramped and quite dirty as had not been cleaned after previous customers. There were used tissues and empty water bottles in the van. We had to ask Karl for water, and he went to a store to buy some. When I realised the Tiger Park was not on our itinerary I was very disappointed as I thought I had included this. Karl arranged this for us for Y600 and we appreciated this.

On our last day in Harbin we had Celine as our guide and she, like Kai, was brilliant. Excellent English, offering information constantly. The ice swimming with the locals was extremely funny as the older Russian women really made it very entertaining and fun. On our leisurely way to the airport she was told our flight was now leaving 1.5 hours earlier than scheduled and no one had been told. We received royal treatment by Celine who sped us through check-in and waved us off just in the nick of time! Thank you Celine. I think she may also have checked the van as it was cleaned that morning and we hope she realised that it was not us who left rubbish in the van. Again a low step would be helpful for customers, particularly as the floor became very icy and slippery and was problematic for us.

I arranged a private tour of the Ming Tombs on our last holiday day and I realise we could not have included this on our original itinerary due to time constraints. This was really worthwhile, so I would definitely recommend this to other customers Wendy.

3.  Suggestions? Low step for each van please, especially where it is icy. In Beijing if time is as limited as ours, perhaps suggestion of Ming Tombs in place of the Sacred Way?

Wendy, a great holiday with so much included. Both Kai and Celine are wonderful. I will put review on TripAdvisor as soon as possible.

Dimity Simes

Date of Experience: January 1, 2020
Trip Type: Traveled as Families
Tour Customized by: Wendy
Jeannette

Jeannette

UK

Reviewed on January 11, 2020

Hi Vivien

We had a lovely time in Huangshan - thank you very much for arranging the tour!

The trip was very well organised, Alex is very helpful and great at showing us all the sights and is very knowledgeable about Huangshan. We had a very enjoyable trip and want to thank you and Alex for making it happen.

Kind regards

Jeannette

Date of Experience: December 30, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Niko

Niko

Indonesia

Reviewed on January 11, 2020

Dear Mr Leo,

Apologies for the late reply as I'm very busy lately.

Overall, I and my family are very satisfied with the tour. We learnt a lot about interesting things in Zhangjiajie from Kevin, not just the natural scenery, but also the food, arts and culture. The schedule was not too packed, and Kevin assisted us well during the trip. The driver is also very nice. Thank you very much for arranging a memorable tour. 

Best regards,

Niko

Date of Experience: December 28, 2019
Trip Type: Traveled as Families
Tour Customized by: Leo
Judy

Judy

Australia

Reviewed on January 10, 2020

Dear Tracy,

We just arrived home in Australia last night and I wanted to write to you and let you know how much we enjoyed our Harbin trip. All the arrangements went perfectly to your plan.

Grace was a superb guide – provided so much local and historical information which we all enjoyed (including our 10 year old grandson who was learning much of the material at school in Dalian).  The ice and snow festivals were unbelievable and being a little early in the festival meant that we could see some of the exhibits under construction and they were  not so crowded.  We enjoyed the historical parts of the city and the ice swimmers.  The two lunches Grace took us to were the best meals we had in China – superb!

We were very grateful that at the end Grace unexpectedly obtained a station pass and helped us find a place for our luggage on the train (being eight of us and from overseas we had more than normal).

We will have no hesitation in recommending China Discovery, and yours and Grace’s service to any friends who enquire.

With best wishes

Judy Washington and Family

Date of Experience: December 27, 2019
Trip Type: Traveled as Families
Tour Customized by: Tracy
Ann

Ann

USA

Reviewed on January 10, 2020

Hi Wendy,

We made it home safely.  I thought both Helen and Kelly did an amazing job.  They made our visit to China wonderful.  They were always on time, professional and very knowledgeable.  I was impressed that they escorted us from the moment we arrived to the moment we left the train station or airport.  They made sure that we were secure and had everything that we needed.  The drivers were professional.  This whole trip couldn't have gone smoother.  I would and already have recommended your services to friends.  I am very happy with everything.  

As far as the travel consultant. I felt that you were very easy to communicate with and were very responsive.  

I don't have any additional suggestions.  This was a great experience.

Thank you,

Ann

Date of Experience: December 22, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Sukhbold.Ts

Sukhbold.Ts

Mongolia

Reviewed on January 9, 2020

Hello Mike,

Thank you for all.

Yes, it was good. Only problem was weather, too foggy! That's was our problem, we've chosen that period.

So here's my answer for your question:

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

- It was great, yes I will.

(2)  Do you have some suggestions for us to improve our service?

- Nothing

(3)  If you come to China again, would you like to use our service again?

- Yes sure, it will be happy chose you again. 

Thanks and see you next time.

Best regards,

Sukhbold.Ts

Date of Experience: January 3, 2020
Trip Type: Traveled as Families
Tour Customized by: Mike
Rick Valek

Rick Valek

USA

Reviewed on January 7, 2020

Hi Mike,

I am writing to thank you and your staff for arranging a wonderful vacation for my family in China. We really enjoyed our time in China learning about your country.

Each of your tour guides and drivers were friendly, knowledgeable and very professional. They treated us like we were part of the family.

Thanks again, and Happy New Year.

Rick Valek

Date of Experience: December 26, 2019
Trip Type: Traveled as Families
Tour Customized by: Mike
Sandeep

Sandeep

India

Reviewed on January 7, 2020

Hi Jack

Thank you for organising a wonderful trip. All the arrangements were very good and professional. The guides and drivers were very knowledgeable and helpful and we would like to thank them for making our tour enjoyable. We really enjoyed our tour and I would be happy to recommend China Discovery to my friends and colleagues. 

Thank you and we will reach out to you again in the future for our next trip to your beautiful and amazing country

Thanks and regards

Sandeep

Date of Experience: December 29, 2019
Trip Type: Traveled as Families
Tour Customized by: Jack
Haberthuer

Haberthuer

Switzerland

Reviewed on January 6, 2020

Dear Wendy Dan,

Your Arrangement was perfect. Thank you again. I will give my opinion to Trip Advisor.

Soon there will be Chinese New Year. I wish you a prosperous New Year with good success for you.

Best regards,

U.B. Haberthuer.

Date of Experience: November 17, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Feisy

Feisy

Indonesia

Reviewed on January 6, 2020

Dear Rita,

Welcome New Year 2020 , I hope we all become more successful and always healthy ...

I will write the comments soon

Tks Brgds/ Feisy

Date of Experience: December 22, 2019
Trip Type: Traveled as Families
Tour Customized by: Rita
Dina

Dina

Indonesia

Reviewed on January 6, 2020

Hi Riley,

Not a problem, there was just a misunderstanding.

Thanks a lot for all your help with this tour and for keeping up with my demands Riley, I really enjoyed my holiday! The driver was perfect and everything went well. I would love to use China Discovery's services again in the future!

Many thanks!

Dina

Date of Experience: January 3, 2020
Trip Type: Traveled as Families
Tour Customized by: Riley
Liddy

Liddy

USA

Reviewed on January 1, 2020

Hi, Mark,

Thanks for the follow up. The tour went well and we had a great time. The panda volunteer program ended earlier than expected so we asked if Cindy would be willing to take us to Dujiangyan irrigation/dam. Both Cindy and the driver were flexible enough to take us there even though it meant longer hours for them. We really appreciate it. We went to the panda breeding center the next morning because we wanted to see baby pandas so we only spent half a day for the city tour. Cindy took us to a few places that we thought were very interesting.

The tour package says B, L included, which is perhaps a mistake as breakfast does not seem to be included. Cindy bought us a small breakfast (soy milk and steamed buns) on Day 1 as we thought we would get breakfast and we left the hotel at 7:30 am.

Overall, the tour is great!

Liddy

Date of Experience: December 28, 2019
Trip Type: Traveled as Families
Tour Customized by: Mark
Toni

Toni

USA

Reviewed on December 21, 2019

Hi Jack,

Sorry to the late reply. Sandy supposed to send you the feedback and I didn't know she still hasn't done yet. Or she will send you in a few days.

That's a great tour. For such short time, I can see both Huangshan and Zhangjiajie. The tour guide at both area is great, friendly and knowledgeable. Hotel is good. Only one thing that the meal included in our tour was not that great, a lot of vegetable but not enough meat. We love meat and most people live in US love to eat meat.

Next time you can have some suggestions that we stay one more day to explore a little bit of Shanghai even though we all have been travel to Shanghai. Every night we went back to shanghai so late. We only can go to the bund to take picture and then come back to sleep.

Lastly, we are very appreciate your arrangement, we can see what we want to see. Thanks a lot. I definitely will recommend you and your company to my family and friend.

Toni

Date of Experience: November 2, 2019
Trip Type: Traveled as Families
Tour Customized by: Jack
Steven

Steven

UK

Reviewed on January 5, 2020

Hi Jack

Took us a couple of days to get back to normal here

Both tours were amazing

We all agreed that Zhangjiajie is one of the most amazing places we have ever been

Beautiful scenery, unbelievable landscapes and basically incredible sights and attractions

Disappointed we missed the Fairy Fox show, but that was just timing

Xian was equally as interesting and to spend our Christmas Day with the Terracotta Warriors was a Christmas to remember

Both guides were brilliant and very knowledgeable

Thanks again for arranging this for us and I have already been passing China Discovery details on to others and will continue to do so

Date of Experience: December 24, 2019
Trip Type: Traveled as Families
Tour Customized by: Jack
Ryan

Ryan

USA

Reviewed on January 5, 2020

Vivien,

It was a great trip. Candy was a wonderful guide. The van was extremely comfortable and made the one day trip very easy for my family. We would definitely use her again in the future and recommend her to others.

Thank you once again for helping set up a memorable trip.

Ryan

Date of Experience: December 27, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Monica

Monica

Philippines

Reviewed on January 3, 2020

Dear Riley,

We just arrived in Manila. Thank you again for sending us a gift. We really appreciate it. Also, thank you for organizing our wonderful trip. This trip is one of our unforgettable and great trips. Will surely recommend you and will surely book another trip with you. Martin and Mary is very insightful and detailed in every area where we head to. They really know what to share with us. Hotels and Foods are all fit with us. Our tummies and body were happy. haha! Also the roadtrip was smooth. But the van in Chengdu gives me a little headache due to the smell of smoke inside the car quite strong. But everything is OK. Thank You again.

Kind Regards,

Monica

Date of Experience: December 27, 2019
Trip Type: Traveled as Families
Tour Customized by: Riley
Quah

Quah

Malaysia

Reviewed on January 3, 2020

Hello Riley,

Happy new year to you! We had a great time in China. Everything was very well organised and the tour went very smoothly. The guides Tom in Kunming, Carey (?) in Dali and Jack in Lijiang were excellent. Very knowledgeable and went out of their way to make us comfortable.  Aten in Shangri La was ok but not to the standard of the other three. The only negative would be that the heating in the hotels were slightly inadequate so we were cold! Otherwise we had a great trip and would definitely recommend your company to others. 

Thanks and regards.

Date of Experience: December 21, 2019
Trip Type: Traveled as Families
Tour Customized by: Riley
Susan

Susan

USA

Reviewed on January 3, 2020

Hi Zeva,

My family and I thoroughly enjoyed the tour. The staff on the boat were excellent. I was sick one night and vomited. I think it was because I ate the lettuce the day before.

Your office were very helpful.

Susan

Date of Experience: December 20, 2019
Trip Type: Traveled as Families
Tour Customized by: Zeva
Lan

Lan

USA

Reviewed on December 31, 2019

Hi Lyn

Thank you for helping us with the tour. We really enjoyed it and would recommend you highly.

 

Date of Experience: December 22, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Marcus

Marcus

Singapore

Reviewed on December 31, 2019

Hi Vivien,

All is well and we enjoy very much in Harbin. Many thanks for your fantastic service.

Regards

Marcus

 

Date of Experience: December 26, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Nishthal

Nishthal

South Africa

Reviewed on December 25, 2019

Hi Rita

I hope you're well. I just wanted to say thank you for putting together an exceptional holiday in Chengdu for my family. We had the most amazing time! Everything has been perfect! Thank you for the upgraded hotel on the mountain as well, it far exceeded our expectations! Jason has also been a wonderful guide.

Thank you again. We will definitely be back!

And thank you for my lovely gift as well!

Kind regards

Nishthal

Date of Experience: December 21, 2019
Trip Type: Traveled as Families
Tour Customized by: Rita
Miranda

Miranda

Singapore & Malaysia

Reviewed on December 21, 2019

Hello Ms. Echo Gou,

The tourist guide Jerry, is a very nice gentleman, who provided us phenomenal services.

We will definitely recommend your website to all our close friends and family in Canada.

Hopefully, you and your company will also consider that we're your pleasant customers

That would be wonderful if you guys will offer us a great discount next time when we're planning another long trip to China, such as 四村, 九塞溝...,etc.  Please feel free to send us some updates or new promotions.

Regards, 

Miranda Ng & family

Date of Experience: December 10, 2019
Trip Type: Traveled as Families
Tour Customized by: Echo
Jeanette

Jeanette

Singapore

Reviewed on December 19, 2019

Hi Wonder,

Excellent. Jack is knowledgeable and patience. He was able to answer all the questions raised. He also made good recommendations on where else we can explore on our free time.  

Jeanette

Date of Experience: December 12, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Rob

Rob

USA

Reviewed on December 14, 2019

Wing - 

Thank you very much for the emails and I apologize for the delay. First off let me say that we have traveled to over 30 countries with our children and this trip was among the best organized we have experienced.  The people were extremely welcoming throughout China and it all started with us working with you at China Discovery.  We knew that November is not the ideal month to travel due to the colder weather but that did not detract us from a wonderful vacation.  Here are some additional answers for you below:

 (1)  How do you like our tour arrangements and are you willing to recommend our service to your friends? 

Your services were exceptional! I appreciate your prompt responses to our questions and you were always willing to help. Since I have returned from China, I have already spoken with someone who is interested in touring China next year and I have strongly recommended that they ask for you: Wing Zeng at China Discovery for support. 

(2)   Do you have some suggestions for us to improve our service?

That is difficult to say. All tour guides we experienced spoke English very well and we enjoyed their company. Typically the tour guide is vital to the success of the vacation and we liked all them all which made everything great - Special thanks to our guide in Yichang who found an incredible restaurant on the way to the Yichang restaurant / The food we had was wonderful.

(3)  If you come to China again, would you like to use our service again?

Without a doubt! I will always recommend China Discovery and recommend they specifically ask for Wing Zeng. 

Please send this to the leaders of your company.  Thanks again and let me know if you have any further questions. 

Rob

Date of Experience: December 1, 2019
Trip Type: Traveled as Families
Tour Customized by: Wing
Sydney

Sydney

USA

Reviewed on December 14, 2019

Dear Wing,

I have returned and am back to my normal busy work and school schedule, sorry for the delay in response. You are more than welcome to use the review on your website!

We had a wonderful time on our day trip to Suzhou and Zhouzhuang! Both our guide and driver were knowledgeable and fantastic. The car was nice and clean and very comfortable. Our pick up was on time, and the entire trip was planned out perfectly. You made planning our ideal trip extremely easy and it ended up being a great experience. I would most definitely recommend both China discovery and our guide & driver to friends and family. I will definitely be emailing you on our next trip to China!

Thank you for everything!

All the best,

Sydney

Date of Experience: December 4, 2019
Trip Type: Traveled as Families
Tour Customized by: Wing
Manuel

Manuel

Mexico

Reviewed on December 13, 2019

Hello Riley, 

Thanks for reaching out, I can certainly share some feedback with you.

Transportation Services: Overall transportation services were good quality, the size, type of vehicle and driver were good and that's the kind of service I was expecting. Really appreciate your fast response when we needed to arrange transportation services from one day to another. Having you as a WeChat contact made the difference. The most important thing was that every single time the driver and vehicle was on time and with a printed sign with my name on it. I appreciate you having my flight information and taking care of times, arrival information etc. This worry-free experience is very important to me. The only not so positive thing to share was maybe not related to you or the driver but the two times we were picked up at the airport we had a long walk to reach the vehicle. When you are traveling with large group of people, many kids and a lot of lugagge this is difficult.

Tour in Shanghai: I have nothing but positive things to say about the guide. Her knowledge about the places we visited were amazing she had a vast amount of information to share, every single detail about the places we visited she mastered the details and we as a tourist value this a lot. I appreciate that you understood my VIP request travel to the river. When we get there we had a special place on the boat that made the difference. My people were pleased with this. Please recognize the work the guide did that day, working with a large group of latin american people including kids is difficult I admit but she was so kind and professional that I admire her. Even when we were in the bus driving to our destination she was sharing so many facts about Shanghai that we gladly received.

Happy to share this feedback to you and I hope you find it useful

Manuel Torres

Date of Experience: November 27, 2019
Trip Type: Traveled as Families
Tour Customized by: Riley
Dutta

Dutta

USA

Reviewed on December 12, 2019

Hi Vivien,

Thank you so very much for organizing this tour for us. We thoroughly enjoyed it. I received the Pada Bear soft toy gift that you had left for us with the receptionist. It was such a sweet gesture from you. I loved it. Thank you very much for all you did for us. I enjoyed the trip very much. I will refer your company to my friends who would wish to visit China in the future.

Kind regards,

S. Dutta

Date of Experience: December 3, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Alon

Alon

Israel

Reviewed on December 12, 2019

Hi Yanny,

We'd like to thank you for a very great vacation. Everything went according to plan and on time. We had a great time in China thanks to the thorough care of every detail of the trip. Guides were great and very polite and accessible to our questioning and queries.

respectfully

Alon

Date of Experience: November 25, 2019
Trip Type: Traveled as Families
Tour Customized by: Yanny
Luis

Luis

Brazil

Reviewed on December 12, 2019

Hi Rita!

Today was a little colder, but everything is fine and the baby is doing well! We spent the day in Xian today also. We thought our tour yesterday was going to see the Terracota Warriors (our mistake!),so we took the day today to do that.

Thank you for everything! And also, I'd like to say that both our guides, in Chengdu and Xian, were great! They took very good care of us, were very patient and understanding, and helped a lot more than expected! As usual, the service was top notch.

I'm sending some photos attached. And be sure that we will post good reviews!

Sincerely,

Luis

Date of Experience: November 25, 2019
Trip Type: Traveled as Families
Tour Customized by: Rita
Barbara

Barbara

Italy

Reviewed on November 27, 2019

Hello Wendy,

We are finally back home and work!

Tours went very well, cars were outstanding, trains as well, and general overview is positive. As soon as I will check my pictures, I will put some in tripadvisor and I will leave a review for you.

Thanks again

Barbara

Date of Experience: November 15, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Jamie

Jamie

Australia

Reviewed on November 26, 2019

Hi Wendy,

Thanks so much for following up, I'm absolutely going to send you some reviews of the tours we did - they were all amazing. I'll hopefully get the chance to do this shortly, we've just returned from China and are so busy with work. As soon as I get the chance to I'll email you back with some comments :-)

Thanks again!

Jamie

Date of Experience: November 14, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Elizabeth

Elizabeth

USA

Reviewed on November 24, 2019

Hello Mike:

I will send some sceneries pics from each place we have been to, without the participants, since I need to get others to give me permissions In order to release their pictures.  (Under separate email).

1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

Your tour arrangements were seamless and perfect. We couldn’t ask for better arrangements.  Everything went very smoothly.

Our very special thanks to Rita and Mike.  You guys made our trip a very memorable experience traveling through the Chengdu and Yangtze regions.  

All of our Tour Guides were great - Cherry, May, Nancy, Susan, and Jack were the best. They all could speak perfect English, and Jack was able to speak to us in Cantonese too!  

We have a “Special Thank You” to Kathy and her team on the Yangtze gold 5 cruise ship.  She was most caring and helpful to us from the time we arrived on the cruise and throughout our stay. Upon her recommendation, we had opted for the better accommodation category and dining, and she made sure we understood the various tour options etc. When Jack (our brother in law) inadvertently scraped his leg and it started to bleed, she and one of the Captain’s Assistant came to his aid.  Since the cruise ship’s First Aid station was not adequately equipped with bandages, etc, Kathy and her staff made sure he received the proper first aid care needed.  The Captain Assistant accompanied him to the nearby hospital once the boat docked, and they made sure he was ok.  We could not have asked for more. He is doing fine.

Also, thank you so much for sending one of your tour guide, Frank, and driver to pick us up at midnight when we arrived in Guangzhou Airport that first night. That was greatly appreciated.

The added bonus of the Pearl River Night Cruise was a very nice gesture of China Discovery.  It was a last minute surprise, and we all enjoyed the lovely lights and beautiful sceneries of Guangzhou from the river perspective.  Thank you very much.

(2)  If you come to China again, would you like to use our service again?

Definitely. The quality of your service is commendable, your Tour Consultant, Mike Liu, did a great job in helping us to plan, formulate and worked out all the details of our trip.  All of  your tour guides were great, genuine individuals who were more than willing to go a second mile to make sure the customers are satisfied.  I have nothing bad/ or undesirable to say really.

On our next trip to China, we will be sure to contact you again. Thanks for all you have done, you have six very satisfied customers. We will recommend you without any hesitations to all of our friends and associates.  Keep up the good work!

Sincerely,

Elizabeth Ho

Date of Experience: November 12, 2019
Trip Type: Traveled as Families
Tour Customized by: Mike
Sharon

Sharon

Australia & Malaysia

Reviewed on November 21, 2019

Hi Johnson,

Hope this email find you well. 

My family and I have returned to Sydney after 6 weeks of travelling! I want to thank you for arranging our 25 days China tour which we have really enjoyed. The itinerary was good although a bit tiring! 

China was amazing and your service in organizing and trouble shooting while we were there was greatly appreciated.

On reflection, we realized the highlights during our tours were the cities where we had a good guide and driver.

FYI the guides in SuZhou (Sarah), Guilin (Summer), Kunming (Jessie) and Lijiang ( Susan) and Chengdu (Jane) were all amazing. Their English and knowledge were very good. They made these cities/ places come alive for us.

Alan in Hangzhou took us to the best restaurant and ordered the best lunch we had in 25 days. Again a memorable city for us

On the flip side, Dali which was a beautiful city but we did not enjoy mostly because our guide ( Shirley) does not speak English well. We could not understand her narrative or explanation most of the time. The guide in Wuhan ( Jennifer) was very unhelpful, was on her phone most of the time unless we asked her questions. For e.g. The highlight of Wuhan to us was the yellow crane tower but she did not even bother to walk up with us  ( and gave us 20 min to go up and come down) As we all could not read Chinese , it made all the beautiful artworks, poems and historical significance a complete loss to us! At the Eastlake, again a beautiful area she rushed us in and out because she said we did not have enough time but we ended finishing the day around 4 ! As you know she also ignore us during lunch so I had to send you the complaint myself! So Wuhan to use was the least enjoyable day.

For your reference, I think you have to ensure the guides you provide to any group you organize speak good English and are experience and helpful.

Overall, I think it was a great tour and your service is excellent from start to finish. I will certainly recommend you to my friends and hope to organize a Silk Road tour with you  in the near future !

Thanks again

Regards

Sharon

Date of Experience: October 22, 2019
Trip Type: Traveled as Families
Tour Customized by: Johnson
Wendy

Wendy

Hong Kong

Reviewed on November 19, 2019

Yanny,

Already submitted the review. I think you are great. Next time if we want to book other tours, we will find you for help again. 

Wendy

Date of Experience: November 4, 2019
Trip Type: Traveled as Families
Tour Customized by: Yanny
Elie

Elie

Belgium

Reviewed on November 19, 2019

Dear Wonder,

As you can easily imagine, coming back home after almost two and a half months, there was a lot to do!

We have written a report (see attachment) summarizing our experience and including a number of recommendations. You'll see that we are very satisfied with our trip and that we feel that this is greatly due to your role in its preparation and in its implementation. Feel free to use our report as a testimony of our satisfaction with the services provided by China Discovery.

We won't hesitate to recommend China Discovery to people wanting a private tour through China. Feel free to have potential customers contact us by e-mail if they wish to know more about our experience.

Best regards and thank you again for everything!

Elie

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Sak

Sak

Thailand

Reviewed on November 19, 2019

Hi Tracy,

We have a wonderful times on this Xian trip. Our guide, Kelly, is very exceptional and knowledgeable. She took good care all of us .

I will definitely recommend your company to any of our friends who interest in exploring China on a small group and we will definitely use your company for our next China trip.  

Please say thanks to Kelly from all of us. She made our trip enjoyable and memorable.  

Thanks again and hope to use your company in the near future.

Regards,

Sak

Date of Experience: November 8, 2019
Trip Type: Traveled as Families
Tour Customized by: Tracy
Win

Win

Philippines

Reviewed on November 17, 2019

Hi Yanny!

I must apologize for replying so late. I got so busy with work and kept forgetting to reply to you. Thank you for asking about our tour. We had a really nice time with Cheryl. And sure let me answer your questions. I hope its not too late yet.

1.How about your tour arrangements? 

Before the actual tour, we were in contact with the travel consultant Yanny He, who helped us customize the tour we wanted. She had to re do the itinerary several times since we had to keep changing our itinerary considering our budget and time constraints. Yanny was always cheerful to help.  Once we got to China, and once our tour started, everything was effortless as we were met in the train station. We had our own personal car service with guide and chauffeur. We were brought to the tourist spots and back to the hotel, until we were done with our tour and we were brought to the airport. Everything in the tour package agreed upon beforehand was what we given to us in the actual tour. 

2. Are you willing to recommend our service to those who would like to come to China ? 

Yes very much. And also it was the most affordable one we find, but also quality

3. Your general opinion on us?  

It was a good value for money and legitimate tour service. At first we were hesitant because there were many reviews of scams of different tour agencies. But this one was legitimate. 

4.  Would you like to share your tour with us? we will appreciate it if you would like to send some pics.

Our tour was in Henan--Longmen and Zhengzhou. It was around 4days. Our main goal was the Shaolin temple which had been my dream since I was a kid, after watching my first kungfu movie 

Win

Date of Experience: November 12, 2019
Trip Type: Traveled as Families
Tour Customized by: Yanny
Peggy

Peggy

Canada

Reviewed on November 15, 2019

Hi Lyn

We received all the lovely pandas. Thank u very much. We enjoyed our trip very much. Jason is very pleasant and helpful.

Peggy

Date of Experience: November 11, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
John

John

Britain

Reviewed on November 08, 2019

Hello Wendy,

I have filled in the details below and added a few photographs.

Quite happy for you to share on your website and very happy to recommend your service.

Can I say from all of us we really enjoyed the tour. All hotels were very nice and you personally have provided an excellent service. All transfers and guides were very nice and knowledgeable and level of service again was excellent.

Overall thank you very much and if we ever return we will definitely be in touch.

Please let me know you have received the email

Cheers John B

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wendy
Remi

Remi

USA

Reviewed on October 14, 2019

Hello Yanny,

Good, I hope you guys too.

1- Very good. Even if things went out of the way for a moment, they will know how to fix it.

2-Yes. Definitely.

3-Very professionals, dedicated and honest.

4- Yes, but because I'm very busy I will do the two things you are asking me during this week. The pictures first and TripAdvisor.

Thank you Yanny, We also wish you the best and the same for all your people.

Regards

Remi

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Yanny
Rosetta

Rosetta

Australia

Reviewed on September 28, 2019

Hi Yanny,

Thankyou. Fantastic Xi’an was magical, you have some really great staff there, Bruce Johnny and Mary really know their stuff and know how to keep people engaged... well done

Guilin is the icing on the cake, the cruse was sensational and the hotel right near the lake is a great location, beautiful view from window 

Thanks again for keeping in touch.

Rosetta

Date of Experience: September 10, 2019
Trip Type: Traveled as Families
Tour Customized by: Yanny
Wilbur Reinfeld

Wilbur Reinfeld

Israel

Reviewed on November 10, 2019

Hi Jack,

We loved it! Will definitely do it again if we go back to china. The book was lovely, the staff was great, scenery was gorgeous and we loved the entertainment. Wish it could have been longer.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Jack
Agnes

Agnes

UK

Reviewed on November 9, 2019

Hi Wonder

We just came back from our great vacation. Thank you so much for coordinating the trip for Xiamen & its surrounding areas. Everything went very smoothly and you had done an excellent job!!  You also have a good team of guides & drivers, they are all very good & helpful. Definitely we are happy to recommend your company to our friends & relatives who want to visit China or may be for our next trip.

Every thing was really well planned & arranged and you were very responsive so our experience was really good.

Thank you

Date of Experience: November 5, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Allister

Allister

Australia

Reviewed on November 8, 2019

Hi Wendy 

Apologies for the late reply been busy in the office.

1. Was your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? YES We appreciated your assistance and updates

2. How was your tour? Are you satisfied with the tour we arranged for you? YES we were looked after both by Kiki and Eric 

Kiki helped Dylan in the yellow Mountains to overcome his tiredness and helped him achieve the extra walk into the valley 

Eric looked after us and when Dylan left his stuffed Koala in Beijing arranged for the hotel to courier it to Shanghai and arrived within 24 hours 

3. Do you have any suggestions on improving our services? Not really 

Regards,

China Travel Photos

With Our Kind Tour Guides

Date of Experience: October 28, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Gary

Gary

USA

Reviewed on November 8, 2019

Hi Vivien,

We enjoyed the cruise. The new ship was very nice and the staff were wonderful. The arrangements you made for us on the trains and the cruise perfect. I appreciated your advice. Thank you

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Vivien
Luciana Leung

Luciana Leung

Canada

Reviewed on November 7, 2019

Dear Riley

Thank you for your arrangement and follow up for our China trip. Everything is going well with your help. We got the train tickets once we checked in at Beijing Hotel. Tomorrow we are going to Xian.

The cruise experience exceeded our expectations. We upgraded to executive suite at acceptable price with more spacious room at Level 5 and other privileges including VIP restaurant, free 24 hrs lounge access and free laundry. The cruise manager Jeffrey was very attentive and other staffs are helpful.  The excursions were well organized and the local guides spoke good English.

We are looking forward to our next trip and your further assistance.

Best regards

Date of Experience: October 27, 2019
Trip Type: Traveled as Families
Tour Customized by: Riley
Stefan

Stefan

USA

Reviewed on November 6, 2019

Dear Wendy,

I want to thank for your special effort in securing the tickets for us. I apologize if I appear to be too frantic but I was just not used to how things are done in the rail system. We had good time in Huangshan and Alex was wonderful. I definately would recommend Chinadiscovery to all my friends. We are also thinking of future trips and would definitely contact you. Thank you again and have a good one.

Date of Experience: October 29, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Javier Gayan

Javier Gayan

Spain

Reviewed on November 6, 2019

Dear Mr. Liu

We still are grateful for your service and patience.

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

- Your reservation service was very helpful.

- We still think yours is one of the best options to cruise the Three gorges

(2)  Do you have some suggestions for us to improve our service?

- The greetings offer of drink forfaits and the rest were a little shocking.

- We would have appreciated  those arrangements would be settled beforehand.

(3)  If you come to China again, would you like to use our service again?

 - Life is short and the world quite big ...

- We would recommend your services.

Yours sincerely

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Mike
Sylvie

Sylvie

France

Reviewed on November 5, 2019

Hello!

Sorry for the delay, 

We really enjoy our day at Bifengxia. Even if the weather was rainy and cold. And even if the road was just a nightmare. We were only the two of us, and it was perfect : this journey was my daughter’s birthday gift. 

So, thanks for all, Echo. 

I will just suggest for the next travelers to wear warm clothes. And be aware that there’s work on the road : may be it’s not the good time to go to Bifengxia, you should check when the road will be ready.

Best regards.

Date of Experience: November 3, 2019
Trip Type: Traveled as Families
Tour Customized by: Echo
Vivien

Vivien

USA

Reviewed on November 4, 2019

Hi Lyn,

We had a very good time in Tianjin and would definitely do another tour through you and recommend you. Please be aware the ferris wheel in Tianjin is complicated for non Chinese to get on!  It requires filling out long forms electronically and paying with an ap, not real money. We went for a walk instead!

Date of Experience: November 18, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Yen Lee

Yen Lee

Australia

Reviewed on November 4, 2019

Dear Leo

Thank you for your email. We really enjoyed our China tour with China Discovery. The itinerary planned for us were very comprehensive which allows us maximum time to enjoy the natural beauty and attractions each locations had to offer with minimum shopping trips. We really don't like those tours that spend a lot of time bringing us shopping rather than spending time to explore the attractions and I am really glad the tour that you organized for us did not make us do that.

The transfer from one place to another was also arranged very well and we were well looked after. The hotel and meals arranged were good except for the hotel in Beijing where the toilet is not very clean especially the shower cubicle. Other than that we were really satisfied with the hotels arranged which were in convenient locations in the city center and the food was great.

The tour guides were also very accommodating and look after us very well especially Lily and the driver Mr Chang from Beijing who really made sure that we had a really enjoyable time in Beijing.

We will definitely deal with China Discovery for our next trip to China and will not hesitate to recommend China Discovery to our friends.

Kind regards

Date of Experience: October 21, 2019
Trip Type: Traveled as Families
Tour Customized by: Leo
Tyler

Tyler

Canada

Reviewed on November 2, 2019

Hi Wing,

See answers below.

I was very pleased with the tour company. On the first day of our trip we got an emergency call from home. China Discovery’s tour coordinator and tour guide bent over backwards to get us to the airport on time and to squeeze in a spectacular visit to the Great Wall on the way. They went above and beyond the call of duty. I would highly recommend them to my friends. I look forward to going back to China to finish my tour with China Discovery.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Martin

Martin

Ireland

Reviewed on November 1, 2019

Hi Echo,

I just wanted to drop you a line to say a huge “thank you” for organising our wonderful trip to China!

Both myself and Claire had an absolutely fantastic time and seeing China of today was awe inspiring.

We were delighted with the itinerary – although tough, (hotels, trains, planes and cars), it was worth getting to see every iconic site and more besides!!

We met the wonderful guides and drivers on our travels, and although it is very difficult to single any out one, I thought Danny, who looked after us in Guilin and the surrounding areas – was incredible.

The other guides were equally fantastic and they ensured we visited every site and more, to really make our trip to China a fantastic and memorable trip of a lifetime!

Thank you again for all your assistance and help you have provided over the past few months – you made this a trip to always remember.

If you could pass on both Claire and my thanks to everyone involved in making our trip very special, I would really appreciate it!

Best regards always,

Date of Experience: October 27, 2019
Trip Type: Traveled as Families
Tour Customized by: Echo
Jagdish Bhat

Jagdish Bhat

India

Reviewed on October 30, 2019

Dear Riley,

All of us have reached safely to our home. We enjoyed our tour of China a lot. All arrangements made by you were excellent. All the hotels were very beautiful & breakfast was awesome. All the three ladies got the vegetarian food as per our request. We thank you for that. Everywhere the vehicles were comfortable & drivers were good. Guides also took very much care of us as we are all senior citizens. In short all of us enjoyed our holidays in China & will plan to come again there next year to some different places in China.  

I thank once again to you for such a nice arrangement of our holidays in China & will recommend to our friends & relatives the same.

Looking forward,

Best Regards,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Riley
Anjali Patel

Anjali Patel

India

Reviewed on October 30, 2019

Hello Wonder,

The tour was arranged very nicely, just excellent!

Thank you for the same.

With regards,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Arifin

Arifin

Indonesia

Reviewed on October 30, 2019

Dear Wonder,

We have concluded our whole trip to China and now we already back home.

Thank you for your arrangements during our trip to Zhangjiajie, it was so helpful and wonderful trip.

Regards, 

Date of Experience: October 28, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Anita Pomberger

Anita Pomberger

Austria

Reviewed on October 29, 2019

Dear Mr. Li,

Thank You for the opportunity to give some feedback!

Our journey through China was perfektly organised! For me, it was a very good combination between sightseeing, historical information about the Republik of China and beside that, it became nearly the feeling of a roadtrip with good old friends!!! On the one hand, our driver Ladu (maybe I wrote it wrong!?) drove us very safely and though we couldn't speak a word together, the communication was warm and friendly! On the other hand, our guide Pipoo was always very careing, when we had some problems with the altitude, so that we were never worried. As I said before, all the time he was able to make a good mix between interessting historical facts about the sights and the developement of China, but also framed it with a lot of fun. It never got boring or exausting. Pipoo was also very helpful, when we had some problems with the service of one hotel, to manage this problem. So even in those few problemsituations, we never felt uncomortable or lost!

I want to thank You Mr. Li and Your Team for organising this unforgetable trip for us. From my side, i wish defenitly to come back some more times in this beautiful country and hope to have the same guidance and service I was able to enjoy this time!

Kind regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Leo
Suzanne

Suzanne

USA

Reviewed on October 29, 2019

Hi Lyn

So nice to meet you. The trip went so smoothly, it was such a pleasure to have all those arrangements made ahead of time. Thank you for all your hard work.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lyn
Oh

Oh

Malaysia

Reviewed on October 29, 2019

Dear Tracy,

Just reached home this morning. Yes, we do have excellent vacation with a good guide and excellent driver. Billy is a good and helpful guide, he took care of us all the time and make sure we enjoy the trip. The driver is very skillful in driving because he is local from Jiuzhaigou .

Thanks for everything and let us have a good memorial time in Huang long and Jiuzhaigou .

By the way do you handle Muslim trip to Jiuzhaigou ?

Thanks and regards

Date of Experience: October 23, 2019
Trip Type: Traveled as Families
Tour Customized by: Tracy
Antonella Massera

Antonella Massera

Italy

Reviewed on October 29, 2019

Hi Jack,

I’m sorry for answering just now! 

Yes the trip was great. Lhasa is a so magical place with so many devoted people. It is stunning! 

Everest base camp was really spartan but it worths to see this giant mountain from so close.  

The bus trip was also ok, except my previous idea to go to Kathmandu I think it is the best because you avoid doing the same road back and forth. 

Anyway everything was very good and the group too. 

Thank you for organizing everything.

All the best.

Date of Experience: October 16, 2019
Trip Type: Traveled as Families
Tour Customized by: Jack
Annette

Annette

UK

Reviewed on October 28, 2019

Hi Lily

Thanks very much for organising the refund of admission fees for us.

We had a great time with Jim and really enjoyed our two days with him. The driver was very good too. We are pleased that we made the trip to Wulong.

Thanks again

Date of Experience: December 18, 2019
Trip Type: Traveled as Families
Tour Customized by: Lily
Kostadin

Kostadin

Australia

Reviewed on October 28, 2019

Hi Tracy, 

As everything in life my trip to China came to end. It was great, so many things I saw. I feel I have been in China for a year. I had very good time. 

You were great and made everything to go smooth. Well organised. 

Thanks for everything. I will try to write very good review soon and of course recommend you to other. And I hope I will have chance to cone back again and see many other things. 

Thanks for everything again and all the best in work and future.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Tracy
Lynica

Lynica

Singapore

Reviewed on October 28, 2019

Hi Tracy

I am good. Back in Singapore, safe and sound. Hope everything is well with you too. Please see my feedback below.

"I would like to thank Tracy for arranging this private tour for us. We have very limited time and would like to see as much as Zhangjiajie as we can. We are delighted that you helped us to make it happen. We are able to see key areas of the magnificent park and get enough rest at the cosy hotels, with the help of our personal guide, Kevin and driver. Thank you all for the good job!"

Regards

Date of Experience: October 23, 2019
Trip Type: Traveled as Families
Tour Customized by: Tracy
Faye

Faye

UK

Reviewed on October 28, 2019

Hi Jack,

Sorry I meant to message you but I’ve been suffering a bit from jet lag! My whole family had a wonderful holiday. Every tour guide was lovely and we thoroughly enjoyed every experience. Thank you so much for everything you did to make it such an amazing holiday! I will be leaving an excellent Trip Advisor review shortly. Also thank you for the note and gift we received in Chengdu it was very kind of you and we all loved them. Thank you again for everything.

Kind regards, 

Date of Experience: October 24, 2019
Trip Type: Traveled as Families
Tour Customized by: Jack
Yolante

Yolante

Taiwan, China

Reviewed on October 28, 2019

Wonder 你好!我们已經在機場等候登機了! 此次旅遊一切順利!导游很热情尽則,天氣也好!謝謝你的安排!

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Cheryl

Cheryl

Canada

Reviewed on October 27, 2019

Hi Ashley! 

We have now completed our China tour with you and are sailing away on the ship. So I wanted to take a quick moment to thank you for an AMAZING trip!!!  You were such a pleasure to deal with and super responsive to all my questions and requests.  And then your tour partners stepped up to deliver on all the promises you made. We were taken care of every step of the way!!! We couldn’t have imagined getting better service!

There were so many little extra touches that your team gave us that took your service from beyond great to outstanding but here are a few examples:

- When we were dropped at our hotel in Beijing Fong Fong came up to our room with us to make sure that everything was in order and we didn’t need anything.

- Fong Fong and Mr Lee went out of their way and found us a Subway restaurant so we could grab a submarine sandwich to eat on the train.

- Fong Fong stayed with us at the train station until we got on our train and had our luggage stowed. She even took me to a different part of the train station in search of a western toilet for me.

- I wasn’t feeling great in Xi’an and Vivian made sure I drank lots of water, found comfortable places for me to sit and rest when needed and automatically found elevators and shorter routes to help me see everything with as little effort as possible.

- Vivian also stayed with us until we were on the train, which was a very different experience than some other fellow travelers who used a different tour company and were just dropped at the front doors of the train station

- Gila and Zhang adjusted their plans to take us to the Opera in the evening.  This was a BIG ask given that we only decided to do this the day of (because I hadn’t been feeling well and wasn’t sure if I’d be up to it) and then they had to then be back in the morning at 5:30 to take us to the airport.

- When we were dropped back at the hotel after the Opera Gila came in with us and made arrangements with the hotel to have a “to go” breakfast ready for us in the morning.

- Gila stayed with us at the airport and helped us navigate through the check in process and the payment for our extra piece of luggage.  This was invaluable for us as I’m not sure, with the language barrier, if we would have been able to sort all this out.

I will definitely complete your evaluation and send it to you when I get home. I will also go online and post my extremely positive review of your company. However, I did want to let you know how pleased we are and how grateful we are to you and the team for an amazing adventure! 

P.S. Thank you SO MUCH for the beautiful gifts. We LOVE them!!

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Ashley
Livia

Livia

Italy

Reviewed on October 26, 2019

Hi Lyn,

Please ignore this mail. We’d a great time with Caroline today, yesterday we just had some misunderstanding. 

She was very nice with us, considering that we wanted to change the program in Shanghai.

She made her best to satisfy our needs, and we’d a wonderful time togheter.

I want to thank you because our trip was wonderful in China!

Everything worked perfectly, and we sastified all our desires.

Unfortunately we didn’t receive your present in Chengdu.

We’ll prepare a wonderful review for China Discovery and your job.

Thank you so much for everything!

Best

Date of Experience: October 16, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Carol and Greg Sadlier

Carol and Greg Sadlier

Australia

Reviewed on October 25, 2019

Dear Echo,

We have now returned from our China visit and I want to thank you for your assistance in providing excellent guides, drivers and hotels for our trip away.

We were most impressed by the professional manner in which they conducted themselves. Never did we feel uncomfortable and that is a great recommendation for any guide!

We would gladly recommend your company to others looking for a more personal way to travel without the bother of a large group booking.

Thank you once again. It has been a pleasure to use China Discovery.

Kind Regards,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Echo
Cecilia

Cecilia

USA

Reviewed on October 25, 2019

Wing,

We had a great time in China. Thanks for such a culture packed itinerary 

Below is the evaluation sheet from the confirmation letter

There is one thing in shanghai I need to bring up. I paid 720 rmb each for our Disneyland tickets. It turns out the shanghai tour guide bought 1 regular (standard) and 1 senior (selected) ticket for us. The senior ticket is 200 rmb cheaper than the regular ticket. Should I get a refund? I found that out at the entrance when the ticket checker keep checking my birthday on the passport and not my daughter’s. I asked her why and she said I have a senior ticket.   Please let me know

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Excellent. Ms Zeng responded to all my requests in a timely manner during the planning phase and during our trip

2. How do you comment your tour arrangements? It was more than expected. The trip to Chengdu introduce us to Chinese culture that we were not aware of. We are still talking about the face changing performance we attended. 

3. Are you willing to recommend our service to your people who also have an interest to visit China? Absolutely. I have been telling my co-workers about the private tour we had.

4.  Your general opinion on us? Very responsive and very familiar with the Chengdu area.

5. Do you have any suggestions on improving our services? better tour guides in Shanghai. however Ms Zeng was able to re-mediate the situation

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail? I am sending a few pictures of the pandas. A baby, an older one eating lunch and the forgotten red panda. These are pandas that we actually saw

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advice?  yes

Thank you China Discovery for an excellent tour

If we decide to visit other areas in China we will definitely engage your service again.

China Travel Photos

Giant Panda and Red Panda

Date of Experience: October 16, 2019
Trip Type: Traveled as Families
Tour Customized by: Wing
Ilona

Ilona

Reviewed on October 25, 2019

Hello Vivien,

First ...many thanks to my amazing travel consultant Vivien Li. Actually this was my third times joint her arrangements’ tour , she always available to help us during times of trouble and attentive to our demands. I applaud her for her quickness in finding routes and alternative destination. She also are quick to respond & responsibly, if there is a problem or anything that inconvience us as a grouble.

I would like to also say that despite our large group size of 20 people and the majority of them are eldery tourist Vivian aptly provided them with access to convinient wheelchairs as well as arranging the easiest possible routes for the eldery. I commend Vivian for her great job because our group is difficult to manage and she made our trip enjoyable and convinient.

We also like to thank you Moon (Kunming) and Nyama (Shangrila) our tour guides for helping the tour going smoothly and make it less stressful for our tour members. Thank you for the clear and concise explanation of the landmark and famous place of the tours. We also like to thank you to Mr. Deng our driver who take us safely to our destination despite the difficult terrain also his friendly & helpful attitude. 

Finally I would say that this tour is great and beautiful. It worth your every penny to go to Yangtze River cruise, Zhang Jia Jie and also Kunming , Dali , Lijiang & Shangrila.

Date of Experience: October 16, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Jean

Jean

Reviewed on October 22, 2019

Hi Wonder,

We’ve just arrived at our Beijing hotel and there was a packet waiting for us containing our train tickets.

We are very pleased with the service we have received from you and will certainly use China Discovery for any future trips to China. Your company was recommended to us by a work colleague last year and Vivienne I think organised a really good day for us in Xian. So of course when we needed some Chinese rail tickets this year your company was the first one we tried.

Many thanks for all your help.

Date of Experience: October 8, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
John Mc Keown

John Mc Keown

Ireland

Reviewed on October 22, 2019

Dear Wing Zeng,

We have just returned to Ireland after an INCREDIBLE trip to Beijing, Xian and Shanghai. The tour guides and drivers were SUPERB and gave us a fantastic experience for the duration of our time in China. We will always treasure the great memories from this UNFORGETTABLE trip. China is such a beautiful and vibrant country. It was our pleasure to experience such a fantastic time in your wonderful country.

Thank you so very very much for all your great help and organisation in arranging an unforgettable trip for us.

It is GREATLY appreciated.

Regards,

Date of Experience: October 9, 2019
Trip Type: Traveled as Families
Tour Customized by: Wing
Mike

Mike

USA

Reviewed on October 21, 2019

Hello Lyn,

Thank you for your email. Our tour yesterday was very good. The guide, Ms. Melody, was great as was the driver.  Traffic was difficult, but that’s impossible to avoid. So it was a good day. My work colleagues also enjoyed the day very much.

Yes, I will keep your info future reference for myself and others. 

I am unable to send you photos now as they seem to be removed when I try to email.  I may try to share a couple of photos once I return to the US and my regular Internet connection.

Thank you for organizing this trip for us.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lyn
Gavin & Brenda

Gavin & Brenda

UK

Reviewed on October 21, 2019

Hi Tracy,

We are well, thank you - we had a marvelous time in China.............Brenda thought it was an amazing holiday! And it was everything she hoped for. She sends her thanks for the gifts.

Everything went very smoothly and we felt 'looked after'. Andie, Johnny and Shannon were very informative and personable - we'll 'sing your praises' on Trip Advisor.

Thank You again.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Tracy
Lou

Lou

USA

Reviewed on September 30, 2019

Echo,

I finally have the time to say how thankful Valerie and I are to you for putting together a wonderful excursion.

Everything went very smoothly and we would certainly recommend you and China Discovery to our friends.

Ruby and Waldner were very knowledgeable about Chengdu and Xi’an and the places we visited. Both spoke very good English which made Valerie and I very comfortable. They were particularly very helpful at the airports and train stations.

The drivers also were very helpful and skilled.

You did a great job in selecting the Hotels and setting up the logistics of meeting with the guides.

I would like to let your supervisor know what a wonderful job you and the guides did.  If you send me a name an email address I will let them know 

Sincerely

Date of Experience: September 16, 2019
Trip Type: Traveled as Families
Tour Customized by: Echo
Eleanor Williams

Eleanor Williams

UK

Reviewed on September 30, 2019

Hi Echo,

We had a fabulous trip to China with your company. I would like to write a nice review. Can you send me a link or tell me where you want me to post it online and also send me the full name of your company so I get the details correct please.

There was one restaurant that we were not happy with and Lucas can provide you with the details, apart from that everything was amazing.

Thank you

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Echo
John

John

USA

Reviewed on September 23, 2019

Hi Echo,

Thank you for your email. The trip was great! I shall write a brief review for you in the next few days. The good (almost everything) and suggestions for improvement (only a couple). 

My one sister-in-law had a phone which was easy to view in the daylight. She will be emailing me some of her photos over the next few days. Then I shall complete the form and send it to you.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Echo
Amy

Amy

UK

Reviewed on October 19, 2019

Hi Wonder,

Both my Mum and I really enjoyed the cruise and want to thank you very much for organising it.

The whole crew were amazing, in particular Rebecca our river guide, she made sure we were very well looked after.

Just to let you know, the ship elevator now costs 295 yuan, I think on your itinerary it says 218. It was definitely worth doing!

Thank you again, we will definitely recommend the cruise to other people.

Best wishes,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Sofia

Sofia

Mexico

Reviewed on October 18, 2019

Hi Wonder!! How are you!!

Sorry for the late response, it has been a bit more time demanding coming back home than I expected!!

We will gladly write a review in trip advisor. Actually Rubi and I worked on a review for you that you can find below, it is written both in English and Spanish if that helps you with the Spanish speaking countries. Also for your information we are sending you our comments of hotels and guides, but that is for you only.

Wonder Wang was fantastic since day 1, he always replied very quickly to our multiple emails and questions. He worked in record time to provide us with a perfect itinerary that adjusted not only to our wishes, but as well to our budget.

As many customers have pointed out, thinking of paying for your trip to a chinese company many miles away could be nervewracking. Nevertheless, you have nothing to worry about, we did the payments through paypal and Wonder and China Discovery fulfilled all our expectations, always going the extra mile.

As an example, once our itinerary and plane tickets were booked, the Chinese government informed that the Forbbiden City was going to be closed in order for the 70th Anniversary preparations. That was very sad, but Wonder informed us right away appending the official communication and with lots of new proposals for us to choose from. Kudos Wonder!!!

Both the guides and drivers were fantastic, they took us to really nice places for lunch with plenty of food and gave great recommendations for our dinners. The vehicles were impeccable, and they always greeted us with water bottles. Thank you Jack in Beijing, Lucas in Xian, Lee in Guilin and Nini in Shanghai.

We have nothing but gratitude to Wonder and China Discovery they managed to make our trip a hassle free no worries holiday, in a challenging country. Definately we will be booking our future China trips with them.

Wonder Wang fue fantástico desde el día 1, siempre contestó rápidamente todos nuestros correos y nuestras dudas. Trabajó en tiempo record con nosotras para poder lograr un itinerario que fuera perfecto, que no sólo se ajustara a nuestros gustos y deseos si no también a nuestro presupuesto. 

Como todos lo han dicho, el pensar en pagar vía paypal a una empresa china a tantos kilómetros da nervios. Sin embargo, no tienen nada de que preocuparse, Wonder y China Discovery cumplieron todas nuestras expectativas!!! y siempre fueron más allá atentos a nosotras y a lo que pudiera pasar. 

A modo de ejemplo, cuando ya habíamos organizado todo nuestro viaje, el gobierno de China informó que la Ciudad Prohibida estaría cerrada por preparativos para el 70 Aniversario. Wonder inmediatamente nos comunicó esta triste noticia, adjuntando el comunicado oficial y con miles de propuestas de visitas. Muy bien resuelto!

Los choferes y guías fueron espectaculares, los lugares a donde nos llevaron a comer deliciosos y sus recomendaciones de lugares de cenas muy buenos. Los vehículos siempre estuvieron bien cuidados y limpios. Todos los días nos recibieron con botellas de agua. Excelente atención!! Gracias Jack en Beijing, Lucas en Xian, Lee en Guilin and Nini in Shanghai.

No nos queda más que agradecer a Wonder y a China Discovery por permitirnos disfrutar inmensamente de nuestras vacaciones, resolviendo todo lo necesario. Definitivamente para nuestros siguientes viajes a China buscaremos a Wonder Wang de China Discovery sin dudarlo.

Now Wonder about your questionnaire, yes you can give our contact details to customers. And finally here are our personal comments on hotels and guides for you:

Beijing:

Jack was a fantastic guide, he knew a lot, he always had great information to talked about. He took us to great places to eat and gave the most wonderful recomendations for dinner. We had a great time with him! 

Sunworld hotel: excellent location, rooms are ok, it is true it is a bit old hotel, but staff was great, the room was clean and of good size for 2 people for a couple of days is good. For this hotel our only concern was the restaurant, it is not big enough for the amount of guests, so unless you wake up really early, it will we difficult to find a place to seat at rush hour. Food choice was good and ok for a couple of days.

Xian:

Lucas was really funny, he had cool fun facts and made the visits were interesting. He also took us to really delicious restaurants and was very attentive to us and our needs. He knew the museum was going to be crowded so beforehand he showed us lots of great pictures and information of the most representative pieces on his ipad so we could appreciate them calmly. We loved that!

Xian Park Hotel, was one of our favorite hotels, room was large and clean, staff was really attentive and the breakfast was great with lots of options to choose from.

Shanghai:

Nini was really sweet and kind, she explain lots of interesting things about the chinese culture and about her and her family. She was our first guide so we didnt know what to expect. We found it odd that on the museum she took us to the top floor, explained to us one jade piece and then left us on our own to explore the museum. We didnt know if this was what we could expect from the guide, but Lucas did it different because he stayd with us through the whole visit to the museum and explain the most important pieces which was nicer than us going alone. The restaurant she took us was nice, clean and with lots of food although it wasnt the best of our trips the other restaurants were tastier.

Sunrise on the bund: our first leg of the trip we thought the hotel was great, the room size and bathroom were great, the breakfast was amazing and the staff very attentive. We thought it was a bit far away, although metro station was close. What shock us the firs time was that one of the beds had holes and hairs between the mattress and the sheet. But our last day the room was better situated and had no problem with the linen. 

Guilin:

Lee was such a nice guy, he was very attentive, he taught lots of cool things and took great pictures of us!! he took us to really nice restaurants and was very helpful with everything we needed.

Guilin park hotel: from our perspective it is not possible to compare the Guilin Park and the Sunworld as the same category 4 stars. We think the Guilin park must be a 3 stars or less. Or maybe it was just bad luck for us the room we were in. The staff was attentive and the location was good. For us the problem was the room, the carpet was dirty, the wallpaper was coming off on several places, the bathroom had damp and mold on ceiling and on the shower, the tv only had 1 channel in english. All the corridors and the room next to us smell awful of cigarette. And the breakfast had very little options and was not nice in taste, we actually bought some food and decided to have that as breakfast for the second day instead of what was offered in the hotel. 

We decided not to bother you with this during our trip, because at the end we knew that we had a tight budget and the first thing we decided to do was to pay less for hotels, and because we could survive it for 2 days. But if we were going back to Guilin we now know that we will be willing to pay more for a better hotel.

If we were to go back to all the same places we will certainly stay at the same hotels except for the one in Guilin, as we say for us it is very far from a 4 stars.

Finally Yangshuo Mountain retreat: was everyhing we wanted and more, rooms were great, food was excelent as well as service!!!

Well Wonder I hope all of this information is good and useful for you.

Once again thank you for everything and we will keep in touch!!

Did you like the mezcal??

Regards

Date of Experience: September 25, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Fendy Setiadi

Fendy Setiadi

Indonesia

Reviewed on October 15, 2019

Hello Yanny,

Thanks for the tour planning and sorry for my delayed response.

The tour arrangement was very professional,

I will recommend the tour service to my friend if they come to China.

Our general opinion is that the travel tour is very organized and has much experience on organizing tour.

Attached are some of the picture we took during our travel

Best regard,

China Travel Photos

Taking a Selfie with the Terracotta Warriors

Date of Experience: October 8, 2019
Trip Type: Traveled as Families
Tour Customized by: Yanny
Gerhard

Gerhard

Reviewed on October 14, 2019

Hi Wendy,

I now had some time to put some pictures and a map of our journey together onto a travel blog page. You can see them (optimal on computer display, not so good yet on mobile) at:

http://www.gerhardbechtold.com/Home2/travel.html?trip=China2019

And in general about my journeys at:

http://www.gerhardbechtold.com/Home2/traveloverview.html

Thanks again for the wonderful trip organized by you.

Kind regards

China Travel Photos

Traveling Beijing, Longji, Yangshuo, Guilin, Shanghai and Having a Cruise

Date of Experience: September 22, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Geoff

Geoff

UK

Reviewed on October 16, 2019

Dear Wendy,

Thank you very much for your help in arranging the tour for me. Your replies were always quick and informative. I am happy to say that the tour was very good. I dont actually have any suggestions about how it might be made better,  I just regret that I was not able to spend more time exploring Tibet, however in the short time I was there I think I was able to get a good taste. My guide was very helpful and informative and Namtso Lake was very beautiful to gaze out at.

Thank you again, and i am sorry for the delay in this reply.

Kind Regards,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wendy
Alexandra

Alexandra

Austria

Reviewed on October 14, 2019

Hi Lily,

Is it normal to be charged 500 yuan deposit at the Sunshine Hotel? I hope I will get it back later?

So far the trip has been great! I loved Guilin! What beautiful scenery!! Amazing.

Question: do you offer walking tours of the Great Wall?

Thanks!

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lily
Candice

Candice

USA

Reviewed on October 14, 2019

Hi Lyn,

Yes it was fantastic- Vivian was cool and funny we enjoyed her company. Both guides were exceptional and very flexible.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lyn
Lorna

Lorna

USA

Reviewed on October 2, 2019

Hi Mark,

Please see our feedback below:

1- Yes, he was fast to answer my emails. Mark answered all my questions until it was clear for me.

I felt very comfortable with all his answers He would let me know in advance if there was a festive day or he was going to be out of town.  Excellent service!

2: all our tour guides were amazing! Made every moment extra special!!  I liked all a lot specially our guide from Chengdu and Beijing

All were terrific and they know where to take us, the explanation of everything

I felt very comfortable with all of them. Kevin was great watching that I wouldn’t fall or get to tired

Increíble guides and choferes too!!

3.  I am going to recommend your company with friends and family

Excellent service!!! We felt save every moment in China

4. Of course I will send pictures

I will write in Trip advisor and recommend specially you mark

You were so kind with us all the time

Thank you so mucho for all your work and keeping us safe and happy

Increíble increíble trip!!!

China Travel Photos

Enjoy Our Time in Beijing and Xian

Date of Experience: September 16, 2019
Trip Type: Traveled as Families
Tour Customized by: Mark
Ramniklal Varu

Ramniklal Varu

UK

Reviewed on October 13, 2019

Dear Jack 

I would like to thank you for arranging a wonderful once in a life time China trip for us. We thoroughly enjoyed our tour. You have a good team of guides and drivers throughout our tour. Hotel were very good and comfortable. We will certainly reccomend your company to our friends who would like to do a similar tour like ours. My wife Manjula and Myself Ramniklal varu , Amita and Chandrakant Chandarana would like to thank you and your team for a lovely trip. It was lovely to meet you in a hotel and thanks for the lovely gifts. 

Thank you.

Date of Experience: October 10, 2019
Trip Type: Traveled as Families
Tour Customized by: Jack
Christina

Christina

India

Reviewed on October 13, 2019

CHINA DISCOVERY (CHENGDU CHINA): chinadiscovery.com Highly recommended.

The itinerary ; 16 days private tour in Shanghai Hangzhou Guilin Zhangjiajie Xian Beijing and group tour Yangtze Cruise (13th Sept to 28th September 2019)

If there is one word that best describes the flow of our 16 day long tour to China , the word is SEAMLESS. Our tour operator China discovery (based out of Chengdu China) were simply awesome. Right from the time we landed to the our last day they ensured we were cared for and made all efforts to make the trip memorable. It all started with an email to Leo Li (Representative at China Discovery). I’m sure he practices meditation coz he never lost his cool answering the several questions we had and innumerable changes we made before landing. He replied to my queries even whilst on his personal leave….that’s dedication. He guided me on the dates. We would have landed during golden week and that would have been a challenge with the local holiday crowds. Leo was also empathetic when we lost our perfumes, hairspray and swiss knife to security at the railway station in Xian (bear in mind you cannot have these if you are taking the bullet trains). He arranged to pick the confiscated items from the railway authorities and ship it back to us in Dubai. The level of service is par excellence. Having travelled extensively I can vouch for China discovery for the extra-efforts they put in to make it a great experience.

All tour guides spoke good English (Trust me you need one). I would like to mention KAI (Our guide in Beijing). He is an excellent story teller. Got us hooked to the history of China (Wish I had someone like him teach us in School). Then there were the other guides who gave us enough time as required, never overdoing the information bit. Answering the never ending questions we threw at them.

Our only setback during the trip was missing The forbidden city tour. The site was closed earlier than expected; as preparations were on for the 70th National Day. However we were re-imbursed by the tour operator.

China has something for everyone. We chose the more scene route. Avatar mountains of Zhangjiajie are surreal, the rice terraces of Guilin, the Li river cruise , the lake city of Hangzhou and the Yangtze cruise were all a delight to experience. We insisted on a no-shopping tour.

Food can be a bit of a challenge to a few . Chinese food although popular may be quite different than how its made in a foreign land. If you are a vegetarian , pls specify this to your tour operator to help them guide you.

Hotel rooms were comfortable and locations were perfect. We could wander around the happening streets in every city and enjoy a dinner and a drink whilst taking in the local experiences.

People of China love to take pics with foreigners and its fun to share a smile , a laughter or even a hug with well-meaning individuals. Chinese parents encourage their kids to speak in English. So do indulge in a bit of a chat with the little one’s .

Tips :

When visiting China , ensure you give it at least 2 weeks. It’s a huge country, with every city/town/village offering different experiences.

Keep an eye out for what you cannot carry on train journeys or risk prohibited items getting forfeited.

VPN : Buy it to stay connected.

Have an offline app to translate your language into Mandarin (This is a BIG help)

Do not take offence if the Chinese don’t smile back at you. They are not being rude. It’s just my understanding that they do not know what to make of your smile. They do not understand your intent or it could be that they simply don’t smile often. They are lovely people if you get to know them .

Do not pack in too much for the day. Every location has lots to see, so a lot of walking. Shortlist your choices and finish the day at around 5 or 6 p.m . This way you are ready for the next day.

China will surprise you in ways you weren’t expecting.  This middle kingdom is indeed a sleeping giant as Napoleon Bonaparte rightly put. The country has had a remarkable growth economically. They have adapted to change .The transportation systems are super-efficient , the development in tourism is surprising and all these changes while keeping its traditions and culture alive.

China fascinates.

Date of Experience: September 10, 2019
Trip Type: Traveled as Families
Tour Customized by: Leo
Russell

Russell

Australia

Reviewed on October 13, 2019

Hi Wonder 

Thanks for all your help 

See comments below 

1.     Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

 Yes very polite and helpful at all times 

2.     How’s the service of the tour guides during your whole tour?

 They were very good and helpful 

3.     Would you like to recommend our company?

 Yes

Thanks

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Malvika

Malvika

USA

Reviewed on October 12, 2019

Hi Wonder, 

The tour was very good. We managed to cover a lot of places in a short period of time, thank you for arranging it. 

Here are the answers to your questions: 

1. Yes, very prompt with detailed replies. 

2. Tour guides were all good. 

Christy in Guilin was good, however, she could have done a better job in accommodating our food preferences as she preordered all meals for us without giving us the options from the menu or choice of vegetable/meat. She took us to many interesting places and did a good job of that. 

Eben in Chengdu was very good. His command over English was really good, and shared a lot of knowledge about Chengdu and China with us. He managed to get us into the Panda reserve without waiting in line at all. Food options from him were very good, and he helped us order even for dinner. 

Phoenix in Xi'an was also very good and showed us a lot in a short period of time. 

3. Yes

Thank you for all your help over the past few weeks!

Best,

Date of Experience: October 3, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Richard Waldrop

Richard Waldrop

USA

Reviewed on October 12, 2019

Dear Ms. Riley,

Aixiao and I enjoyed the cruise very much. The ship was almost new and the accommodations for our deluxe cabin were quite nice. Considering the high price for upgrade to larger cabin I'm glad we stayed with what you booked. Crew of the ship were great but I'm very glad that Aixiao speaks Chinese to help us. We had a wonderful time and all of the reservations you made worked out perfectly. Train ride from Beijing to Yichang was great. No problems with 2nd class tickets because we each had our own comfortable seats. Thanks so much for handling our reservations and bookings. You are a good professional travel agent.

Sincerely,

Date of Experience: October 1, 2019
Trip Type: Traveled as Families
Tour Customized by: Riley
Benny

Benny

Canada

Reviewed on October 12, 2019

Hi Wonder,

Sorry for the late reply. I got sick coming back from the China tour. Below are my answers:

1. I am actually really impressed with Wonder's response time to my emails. He always reply within the same day and with answers. In fact, this is one of the thing I told my friends when I made the recommendation about your company. Wonder is just wonderful.

2. The tour guide is great during my trip at Hangzhou.

3. I have already recommended a few of my friends to contact Wonder for their future trips. 

Regards,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Franck

Franck

France

Reviewed on October 11, 2019

Hello Rosalyn.

My 2 days hike has just finished and it was really great. So thank you for helping me to organize this hike. And I want to specify that I really enjoyed the company of my guide Mr David(张国亮). He has been really great and careful with me and the hike will not have been the same without him. And the driver (张伟泉) was also nice. Thanks a lot to both of them, and to you. Also to inform you that my phone number and wechat will not work after tomorrow.

Thank you.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lyn
Monika and Carla

Monika and Carla

Switzerland

Reviewed on October 11, 2019

Dear Jack

We had a very nice time in China. 

We filled in all the different feedbackforms allready. 

To make a Trip to Longji, it could help to know in advance, that in makes sence to bring a small bag.

The most important information for you is to know, that everything was perfectly organized. 

Thank you very much.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Jack
Sushil

Sushil

India

Reviewed on October 10, 2019

Hi Wendy,

Q: How was your tour overall? Are you satisfied with the tour we arranged for you?
Excellent

rgds

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wendy
Clare and Alex

Clare and Alex

UK

Reviewed on October 10, 2019

Hi Wendy,

I hope you had a good National Week.

When we said goodbye to our guide Gila we thought we had lost our feedback form. However when we unpacked in Shanghai we found it. So I have attached photos of our feedback. I will try and also post it.

We had a brilliant time in Chengdu. Gila was a wonderful tour guide so please thank her for her hard work. After Chengdu we went to Xi’an and Shanghai and are now in Beijing. We are really enjoying time in China - it’s an amazing country.

Many thanks,

Date of Experience: October 3, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Jean Pierre

Jean Pierre

France

Reviewed on October 10, 2019

Dear Jack,

Globally, the participants were very satisfied of the trip

Everything was on time and organization without any problem

The guides were very good more specially  in Lhasa and Beijing they know very well ‌the story and are very good in description of the visited sites and very thoughtful for all the domestic aspects of the trip

Planes and train were on time ...............no waisted time!

The hotels were very good in Xi'an good in Beijing and Lhasa : good situation and good service the one in Xining was a little bit under expectation : far from the center and service only average

The visits were well orgarnized and very interesrting

Of course, the timing was tight as we stayed only 12 days but I think that it gave a good image of the various acpects of your country
Thank you for all the work that you did for our pleasure

I shall recommand your agency if some other people want  make a tour in China

I shall send some pictures in another mail

Bests regards

Date of Experience: September 16, 2019
Trip Type: Traveled as Families
Tour Customized by: Jack
Atilano

Atilano

Mexico

Reviewed on October 9, 2019

Hi Mr Wang,

Of course and thanks. Everything was very well organized and we had a wonderful experience in China with the itinerary you made for us.  Support was great !!!

My answers below!!!

Best regards and thanks for everything!!!

  1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes he was; Mr Wang gave us an excellent service before and during our tour answering all our doubts and helping us with all requests made. 

 2. How’s the service of the tour guides during your whole tour?

The three of them were great (guide and chauffeur). They were very kind, had a lot of knowledge and all itineraries were fully satisfied. 

 3. Would you like to recommend our company?

Of course, I’ll do so whenever somebody tells me is planning a travel to China

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Gabriele

Gabriele

USA

Reviewed on October 9, 2019

Hi Wendy,

Yes, we had a wonderful trip, thank you so very much. I added comments after your questions. I will send a few pictures in a separate email. Thank you very much for a great tour.

1.Was your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Wendy was wonderful. She always replied quickly to our emails, answered all of our questions and was willing to make any arrangements we needed.

2.How was your tour? Are you satisfied with the tour we arranged for you?

The tour in the Huangshan mountains was wonderful. Our guide Zora was helpful checking into hotels. We were lucky to have great weather and the mountains didn't disappoint at all. Zora knew the tour very well and took us to many highlights of the mountains. Be prepared to climb MANY steps. The Xihai Hotel in the mountains was also perfectly adequate. We also visited Hongcun and Xidi, two ancient villages. And we had a tour on the Xin'an river. The first stop in the ice cave is not a highlight, but the other three stops were well visiting. The stop in Jiusha Village is particularly beautiful in the fall, when the harvest is displayed.

When not in the mountains we stayed at Huashan Huiyan Hotel. It is not a fancy hotel, but the location is right by the 900 year old Tunxi street. Perfect to spend an afternoon and evening. Zora, our guide, was helpful in pointing out some areas to visit.

3.Do you have any suggestions on improving our services?

It might have been nice to have a guide in the Tunxi street. We had so many questions. Zora was great answering them the next day, but it would have been nice to have her with us on our first visit. Otherwise, I couldn't think of any improvements. I would definitely use China Discovery again to arrange for future travels.

 

China Travel Photos

Huangshan Mountain and Village

Date of Experience: September 25, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Peter Kosogorin

Peter Kosogorin

UK

Reviewed on October 9, 2019

Vivien

I was very impressed by the cruise director and all the staff who were very friendly and helpful throughout the voyage. The accommodation, facilities and meals were all of a very high standard and the cruise was a very enjoyable experience.

Thanks.

China Travel Photos

Relaxing Cruise Trip

Date of Experience: September 18, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Carl

Carl

UK

Reviewed on October 8, 2019

Hi Wendy

Thanks for reaching out.

Yes - everything was good: 

  1. Was your travel consultant of our company polite and patient to answer your questions? Yes, thanks
  2. How was your tour? Are you satisfied with the tour we arranged for you? Yes, well planned and I enjoyed it.
  3. Do you have any suggestions on improving our services ? No - it was really good

Thanks again

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wendy
Thomas

Thomas

Australia

Reviewed on October 7, 2019

Hi Wendy,

Thanks. We all got back home safely in one whole piece!.

We are happy to provide, please see our feedback as follow:

I will do the “Trip Advisor” later.

We are happy to provide you our group photo so that you can published into your website:

Please let me know if you need any further information

On behalf of our group, I thank you once again for your dedicated effort so that we have a great holiday in China

  1. How was your tour with us in China?

Overall, our tour was good but hard to choose which part of the tour was the best. Below are our daily tour activities:

Zhangjiajie is our first destination:

On day 1, local guide, Carol was helpful, punctual and spoke English well. Her local knowledge was handy where she took us on the shortcut up to "1-step from Heaven" which saved us a couple of hours walking time. That was our 20km walk day!

On day 2, when we did the “Bailong Elevator”, and “10-li Gallery - 十里畫廊” was probably a bit disappointing cos Carol didn't give us much info on some of the sights or the significance of them (if there was any significance). may be too noisy traveling in the cable car.

On day 3, very handy to have Carol organise for tickets to the evening show for “Mei Li Xiang Xi - 魅力湘西, which was pretty good show can’t miss.

On day 4, This is a 2 days visit to “Fenghuang old town” was good, Carol was able to show us best vantage point to take photos of an old town at night. Carol is also flexible enough to make arrangement for us to visit the “Hibiscus town - 芙蓉镇” on our way back from FengHuang.   

Last day – day 6 in Zhangjiajie, Carol was good in chasing down our outstanding train tickets from Zhangjiajie to Yichang and saw us off at the train station. So, overall, Carol was very good, in our opinion, but probably could have given us a bit more background info and historical significance of the places we visited.

We enjoy the Yangtze river cruise very much. The friendly crew members, the foods and the entertainments are excellent. The state room is roomy and clean. This is exceeded our expectation

Chongqing is our 2nd destination:

On day 1,  a day tour to “Dazu  Grotto - 大足”,  the local guide Alex, he certainly seemed to have more clued up on his subject         re: the Dazu Grotto and the Beishan Rock Carvings. Alex’s English was pretty good.

On day 2, a day tour to visit the “Wulong Karst Scenic Area -武隆 & Furong Cave - 芙蓉洞”was great. It features the rare geological wonder  - three natural karst stone bridges. Both Wulong and the Furong Caves are highly recommended.

Alex did his best to ensure we saw both places.

Guangzhou is our 3rd(last) destination:

Our last day tour is to visit – “Windows of the World”  in Shenzhen. The local guide was Maggie. She spoke the best English. No real requirement for a guide as we were only going to Shenzhen. The miniature park which combines history relics nature wonders and culture together was good. Cos of time restraints, the CBD - shopping centre that we went to was probably really just to kill time, certainly not a lot that we were interested in, but that could just have been us.

Have said that, Maggie did a fantastic job for us. She is doing her best to resolve our transportation issues. She organised a van to pick up us for the airport at 04:45am from our hotel. The van is able to carry 6 of us and 6 large luggage. Maggie, also organised a private car tour for me to visit my hometown in Chongbian, xinhu.  The total price is cheap and the service is great.

Moreover, Maggie did recommend us a fantastic restaurant for us to have dinner at (this is the best meal we have since we arrived China), no one will forget that meal we had at the 1 Michelin star restaurant, nor the “Bor-lor bao - 菠蘿包”Many thanks to Maggie!

  2. Are you satisfied with the tour we arranged for you?

Yes. We are happy with the services provided. Our travel consultant Wendy Dan is a response person, she communicates with us frequently and make sure our requirements are met. She also contacts us thru email while we are on our journey to ensure we are problem free.  The quotations provided are clear & reasonable, the payment instructions are clear. Having said that, since we have chosen our destinations, I guess so, it was a lot easier for Wendy to make arrangement, provide local guide and van/driver based on  our choose destinations.

Overall, we are happy with the services arranged.  Because it was a lot easier to get to the faraway places with the organised driver and guide, rather than we have to organise it ourselves at the risk of being ripped off, or given a bum steer like that driver in Guangzhou (after getting off the airport shuttle bus) who said that he could take all of us in the one car, with the suitcases, only to find out that he couldn’t do it!    

 3. Do you have any suggestions on improving our services ?

Well done. Only suggestion may be, ensure the local guide has a bit more background information and historical knowledge on the sights that we are visiting.

China Travel Photos

Zhangjiajie

Date of Experience: September 18, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Cartha

Cartha

USA

Reviewed on October 6, 2019

Lyn,

We had an incredible experience in China!  Your planning made everything go so smoothly and our guides were so informative and helpful. Please find attached four pictures taken from some of our favorite places.  Take care 

China Travel Photos

Family Tour in China

Date of Experience: September 11, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Dawn

Dawn

Australia

Reviewed on October 4, 2019

Dear Lyn,

we have now arrived home and I would like to thank you for a truly wonderful trip - we have so many amazing memories to thank you for.
Your help and organisation from beginning to end was excellent - thank you for being so responsive and patient with all my queries - I am amazed the whole trip ran so smoothly, which is a credit to you!

Our personal favourites:

Our favourite hotels were Longsheng Lian Lodge, Yangshuo Tea Cozy, St Regis (Lhasa). Our least favourite hotels were Grand Soluxe hotel (Dunhuan) and Huangshan Xihai hotel.

Our favourite guide was Ms Tu Tu - Zhangjiajie - she was amazing at negotiating long queues and tourist buses. 

We really loved all the amazing locations - Dunhuang was our least favourite - more time in the Mogao Grottoes would have been nice.
Thank you again Lyn for showing us your amazing country.

Date of Experience: September 8, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
June Wong

June Wong

Hong Kong, China

Reviewed on October 6, 2019

Hi Wonder

Firstly I wish to thank you for a most wonderful holiday last week in China that you so professionally and efficiently organised for me.  Despite a couple of small hiccups, I found your arrangements for everything very professional and I am also most grateful for your accommodation of several last minute changes and tailoring to my itinerary. 

I have recommended you and China Discovery to others, and have also written up a positive review in TripAdvisor. 

I would be interested in exploring the Silk Road tour, especially the 10-day classic tour.  When I checked on the website below for a preliminary quotation, it did not give it to me.  Wonder, you know I would like to explore the most comfortable, 5-star tailored tour.  Would you be able to facilitate an introduction to an experienced agent that covers the Silk Road who might be able to help me please?

Again, very well done and I appreciate your great help. 

Regards

Date of Experience: September 30, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Jyothi

Jyothi

India

Reviewed on October 6, 2019

Hi Lily,

Back in India and I wanted to thank you for all the arrangements and tour planning you have done.

I have enjoyed every bit of the tour, guides and car drivers were all good and helpful. Must say Shanghai has been the best interms of everything. The hotel, their service, city and the experience everything was the best.

Beijing was also good and pleasant. It would have been more fun if the hotel people were more customer oriented. I had to struggle with room and air conditioning of the room everyday. I would suggest you choose another hotel for other customers.

But overall, I loved the trip and have lovely memories of all the places visited. Will plan next visit again through you.

Thanks again and much appreciate your efforts.

Regards,

Date of Experience: October 1, 2019
Trip Type: Traveled as Families
Tour Customized by: Lily
Anthony Casetta

Anthony Casetta

USA

Reviewed on October 4, 2019

Hi Vivien

We thoroughly enjoyed our cruise. Thank you so much.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Vivien
Leslie

Leslie

USA

Reviewed on October 4, 2019

Hi Leo,

Apologies for my delayed response. My family and I greatly appreciated the beautiful gifts that you had sent us. We also greatly enjoyed our experience with the Tibet tour. My feedback is overwhelmingly positive! Thank you also for accommodating my family's request for the additional hotel room. It was decided on the trip that it would have been best to have three rooms instead of two. The hotel in Lhasa had wonderful accommodations as did the hotel in Shigatse, though our first night in Shigatse had rooms that seemed a bit outdated. However, it was still very comfortable. I also appreciated the experience at the Rongbuk Guest House because it was such a unique experience. Most of us could not sleep at the Rongbuk Guest House but that was due to the high elevation and not because of the room. 

The tour guide and driver kept us on schedule and our tour guide shared very good information. We all felt it was very thorough and informative beyond what we could have learned on our own. He was also transparent with adjusting the schedule and I thought that was a very good adjustment. It was probably better to do the longer sightseeing drive (11 hours) going back to Lhasa from Shigatse rather than what was originally on the itinerary. By then, we had been more acclimated with the altitude so we were less tired and able to enjoy the sights more. I think that was a very good change. He was also great with helping us navigate through all the monasteries and palaces, even with the large number of other tour groups.

My mother did have some feedback regarding some of the bathrooms along the way from Shigatse to Lhasa as well as the bathroom at the Rongbuk Guest House. However, I did share with her that we were informed in advance about the more rugged conditions. She wanted me to share this with you, but everyone else in my group had no issue with the bathrooms as we understand that there are certain areas in Tibet that are far less developed. 

Thank you again for your hospitality. I have also shared my positive feedback with my Uncle Stephen who will be in China with your company later this month. I do plan to return to China and possibly visit a different area in the future and will reach out to your company when the time comes.

Date of Experience: September 15, 2019
Trip Type: Traveled as Families
Tour Customized by: Leo
Stella Wu

Stella Wu

USA

Reviewed on October 3, 2019

Hi Vivien

Our group of four would like to thank you for the fascinating Sichuan and Guizhou trip arrangements. The weather was good during this time of the year. The guides and drivers were all very professional. We especially like Mr Billy 張 of Guizhou. He was very dedicated to his job and so knowledgeable. The driver 王師傅was very nice too. Hotels were satisfactory considering the cost and environment. Will consider to pay more to upgrade accommodations in the future. 

You will hear from us pretty soon regarding future travel plans in China.

Thanks again for your wonderful service and sincerity!

Regards

Date of Experience: September 15, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Judy

Judy

USA

Reviewed on October 3, 2019

Hi Leo,

We are home safe and sound and wanted to let you know I submitted the review. Thank you again for the enjoyable marvelous trip. I cannot tell you enough how much we have enjoyed working with you and your company to make our trip such a success. I wish you great success and happiness in the future. We loved everything about our trip. You planned such fun sites for us, delicious food, and lots of surprises.

Thank you is not enough words to express our gratitude.

With Regards and appreciation,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Leo
Chuck

Chuck

USA

Reviewed on October 2, 2019

Hello Catherine,

First let me apologize for the length of time getting back to you.  As soon as we returned home on September 17, following our twenty-two day cruise from Shanghai to Sydney, my wife had to go to the doctor with a strained hip muscle.  I stopped all my activities for almost a week to help her as she could barely walk.  Then on the 26th we had to fly Phoenix, Arizona to attend a "Celebration of Life" memorial service for Myrna's brother-in-law who died while we were gone. We didn't return until the 29th.

Finally I am able to respond to your request for information about our China Discovery Tour.  Here are our comments:

1. You, Catherine Liu, our Travel Consultant, were excellent in answering our E-mails and definitely patient enough to answer our questions. We were very pleased with all you did to make our time in China a wonderful experience.

2.  Our tour arrangements were very good although we were under the impression that the same people would be on our tours each day.  Picking up different people at different stops each day took more time from touring than we expected.  

3.  We definitely are willing to recommend your service to people who are interested in visiting China.  We have already been doing so.

4.  Our opinion of your service is very good. The explanation of our China Discover Tour we received before booking was very thorough.  Our hotels were excellent. Our tours were very informative.  The guides were very good.  The people that met us and/or helped us at the airports and train stations were very helpful. Without their help we would have had a great deal of trouble.

Our only problem was when we arrived in Beijing from Los Angeles.  We were not met upon arrival and had to call to find out what to do.  Evidently the person who was to greet us, and take us to the hotel, went to the wrong exit gate.  He did find us after receiving a call from your office.

Our tours were generally very good although we did not get to stop at Tian'anmen Square and our long walk through the Forbidden City was in the rain.  We were able to avoid a 1-2 hour wait in line at the museum in Shanghai because of our age.  The others in the group were quite unhappy to have to wait in line so long. 

We were disappointed in the 2nd class seating on the Bullet Train ride from Beijing to XiAn.  It was extremely crowded.  We had to store our large bags in the next compartment and put our smaller bags between our legs for the entire trip.  Out suggestion would be to book 1st Class or higher tickets rather than 2nd Class train tickets.

Highlights of our China Discovery Tour were our visits to The Great Wall, the Terra Cotta Warriors, XiAn and the Pudong and Bund areas of Shanghai. 

5.  A suggestion would be to include a dinner at a Hot Pot restaurant.  We did this on our own in XiAn with the help of our guide.  It was a great experience. Also, unless you can get immediate entrance into the museum in Shanghai, you should eliminate this stop.

6. You can use our comments.   As to photos, we have not separated them as yet but will email some at a later date.  I have yet to start on my article but will notify you when it is published on-line....probably not for a few months.

7. You can have potential customers contact me at 501-922-1101 or by email at Chuck@TheTravelingGuy.com.

Catherine, again I apologize for the delay in getting this information to you.

Regards,

Date of Experience: September 10, 2019
Trip Type: Traveled as Families
Tour Customized by: Catherine
Jane

Jane

Singapore

Reviewed on October 2, 2019

Hi Tracy, 

Done with the reviews. 

Thanks for making our trip so wonderful.

Travel planning with the elderly was never easy and I was a little unsure if I would survive. Big thanks to Tracy for fixing the itineraries, arrangements, transfers etc, making the trip easier, and big hug to their awesome tour guides accommodating to older people demands and easing my stress. Those priceless memories will stay with us for a long time and I would highly recommend China Discovery to all travellers.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Tracy
Felicity

Felicity

UK

Reviewed on October 1, 2019

Dear Ashley

We arrived home in one piece - thank you!

Yes, we had a wonderful time in China - thank you for the effort that you put into making our tour excellent.  I have sent you a few photographs by a separate email and I give you permission to put these and my evaluation on your website, provided my email address is not included.

1.  Our travel consultant was very quick in replying to everyone of our emails. An email sent one day would be replied to the next.  Given the 7 hour time difference - we were delighted with this aspect of the service. Every question I asked was immediately answered to our satisfaction and we were left in absolutely no doubt that all our requirements would be met. 

2.  All our tour guides were excellent.  They were informative and knowledgeable and easy to get on with.  We would particularly like to mention that Candy (Beijing), Timo (Xi’an) and Smiley (Guilin) were exceptional.  However, all our guides looked after us very well.  After I fell over badly (in Xi’an) Timo and Smiley went out of their way to ensure that I was able to get about easily, offering support where necessary.

3.  I would absolutely recommend your company to anyone.  The service we received from the date of our first enquiry was exceptional.  I cannot recommend China Discovery highly enough.

Thank you Ashley, for arranging everything so thoroughly - David and I really appreciated your efforts.  As stated in my email attaching the photographs - I give you permission to include my evaluation - but would appreciate it if you ensure that my email address is not published.  Should anyone wish to contact us to ask any further questions, please could you ask them to direct any enquiry through you and you could then forward their query to me.  

Best wishes

Date of Experience: September 18, 2019
Trip Type: Traveled as Families
Tour Customized by: Ashley
Michelle and Andre Vaillancourt

Michelle and Andre Vaillancourt

Canada

Reviewed on October 1, 2019

Hello Mr Li

we really enjoyed our tour in China. Hotels in Beijing New World Bejiing Hotel, Sofitel in Xi'an, Sofitel in Chengdu and Grand Meridien in Shanghai were super (meet our expectations).

As for the train it has change a lot in 20 years and you were right it was alright and efficient

Our guides were Sally in Bejiing, Iris in Pingyao,Crystal in Xi'an, Kevin in Chengdu and Caroline in Shanghai. The four first one asked us to complete a form for evaluation of their services we gave them back the form with our comments, we really like them and what we saw

We liked the visit of the hutongs in Beijing, the forbidden city, the summer palace, the temple of Heaven, the great wall and the Ming tombs. Crystal in Xi'an took us on a place between the bell tower and the drum tower it was really a good spot for pictures; when we went to The Terra cotta museum it was raining heavily but she help us find good shoes cover

Chengdu also meet our expectations, the Panda research base, the Jilin street,etc

As we told Iris in Pingyao the bathroom in the hotel was dirty and the food were not good but Iris and the driver were very nice. We liked Pingyao

As for Shanghai heavy rain and smog made it impossible to visit as planned, we were told that Yu garden was under renovation.

We would be pleased to recommend China Discovery

Best regards

Date of Experience: September 20, 2019
Trip Type: Traveled as Families
Tour Customized by: Leo
Christian Felder

Christian Felder

Germany

Reviewed on October 1, 2019

Dear Ms. Wing Zeng,

yes, everything went well, we are back in Germany and back to work.

We need to say thank you very much again for our strong support and perfect organization of our tour.

Time schedule, tour guide, driver & car very perfect. We like that and we like to travel with the organization of your company.

Also, our Tour guide, Niki, very nice and friendly, helpful and on every time available for us. We like to travel with her,  she

is very informed about local destinations and things to do.

  1. How do you like our tour arrangements and are you willing to recommend our service to your friends?

- Yes of course, we like the tour arrangements and for sure we will recommend to our friends

  2. Do you have some suggestions for us to improve our service?

- Only one thing is important for German customers, a good breakfast and a good cup of coffee at the morning.

- Maybe you can recommend Hotel accommodation with European style breakfast.

- It was nice to try Chinese breakfast, but it is better to have the choice of both.

  3. If you come to China again, would you like to use our service again?

- Definitely yes, of course

Best regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Michelle

Michelle

Philippines

Reviewed on September 30, 2019

Hi Zoe,

Sorry for the late response.

Didn’t get the chance to check email until today.

We are really happy with your company.

Eric, Zoe and the drivers are really nice and professional.

They made our stay in China a memorable one.

We won’t hesitate recommending your company to anybody.

Thank you so much for all your help!!

Date of Experience: September 9, 2019
Trip Type: Traveled as Families
Tour Customized by: Zoe
Frank

Frank

Germany

Reviewed on September 30, 2019

Hi Wing,

The trip was really awesome! Thanks to Sonom, Tensow and you, who made all this possible. Yesterday I reached Nepal, here the roads are really bad.

Date of Experience: September 10, 2019
Trip Type: Traveled as Families
Tour Customized by: Wing
Eduardo Lima

Eduardo Lima

Portugal

Reviewed on September 27, 2019

Hi Wing,

First of all thanks a lot for everything.

1. The tour arrangements were very well planned and organized. Everything was very good and we will surely recommend you service to colleagues and friends.

2. Actually i can't remember anything. Everything was very good.

3.Yes we would.

Thanks for everything,

Best Regards,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Don and Shirley

Don and Shirley

Australia

Reviewed on September 26, 2019

Good Morning Lily

Thank you for your email on Tuesday.

Yes, we are back safe and sound in our own country after spending a most exciting time in yours.

We wish to make the following acknowledgments:

  • Your contribution to the itinerary and to the attention to detail was flawless. You are the best!
  • The Invitation Letter from Karen Wang was a work of art and I could see by the expression on her face that the China Embassy official was impressed. I had no difficulty with our visas.
  • Every schedule with tour guides and drivers was met and we did not have one anxious moment. We would like to mention in particular the cheerful, non-English speaking driver who took us to the Zhangjiajie airport for the flight back to Shanghai. His service was especially noteworthy. We are very grateful to all our guides and drivers.
  • All the hotels were excellent - better than expected.

Thank you again, personally. Without you, and your excellent service the thing would not have happened.

With our best regards

Don and Shirley.

Sorry Lily I made a little mistake...

That non-English speaking driver who who deserves special mention was the one who drove us from the Bullet Train at Chongquin  to the cruise ship.

He made sure that our bags were secure on board and saw us safely installed on the ship before he said good-bye to us. Top marks to him!.

Best

Date of Experience: September 10, 2019
Trip Type: Traveled as Families
Tour Customized by: Lily
Sean Graham-White

Sean Graham-White

USA

Reviewed on September 24, 2019

Jack,

Below is a copy of a review I have submitted to Trip Advisor - my wife and I had a fantastic time in China and your company delivered everything promised at a great price, and the guides were fantastic.

I'm a meticulous vacation planner and while the pre-planned packages available from various tour companies were good, none specifically met what my wife and wanted to do on vacation. I did some research on where to go and what to see and we originally were going to do 12-13 days to include some trips into the rural areas to see some scenery, etc. We ended up limiting the trip to the three big cities and received bids from multiple tour companies based in China. China Discovery stood out in the quality and completeness of their responses and had the most competitive pricing. The reviews on Trip Advisor were also very positive and helpful. 

We ended up booking 8 days in China with visits to Hong Kong, Shanghai and Beijing. We had a list of everything we wanted to see and China Discovery made it happen -- an advantage of booking a private tour is that you can go and see what you alone want to do. (We booked our own air travel to and from China using miles earned on an airline)

In Hong Kong I was not able to find a private guide -- they are all group tours. The buses are designed for around 30 people and we had 10 in our group one day on a Lantau Island tour (fantastic) and just the two of us the next day (Victoria's Peak, Aberdeen Fishing Village/Stanley Market -- avoid it, just find a way to go to Victoria's Peak). 

In mainland China private tours are the only way to go. Why? You are only as fast as the slowest people in your group. And when it was just the three of us (us plus guide/driver) we were much more nimble at getting through crowds and we were in a car or minivan, not a bus, for driving around. The tour company gets the tickets for everywhere you are going so you don't have to wait in line. And we were able to customize portions -- like no Shanghai Museum, but add Tongli water town and a night cruise in Shanghai. Add high-speed train instead of plane between Shanghai and Beijing ... with first class tickets. 

I read reviews of the hotels they had chosen to put us up at and all got good to great reviews -- and they lived up to expectations. Note: you can ask for different hotels if you want higher quality or different location -- a China four-star is Western three-star, etc. The Regal Oriental Hotel in Hong Kong was 2 1/2-3 star compared to the other two hotels. Food was average -- I had to teach the cook how to do Over Easy Eggs. The Yangtze Boutique Shanghai was fantastic -- huge room and great service -- 4-4.5 stars! Beijing hotel was the Ramada Park Plaza Wangfujing that was also great ... 4 stars. Food was great at both Shanghai and Beijing hotels. Breakfast at the hotels was included every day and lunch on most days which was in local Chinese restaurants. Extra expenses were tips for our guides and drivers, dinner, snacks, souvenirs, taxis -- we ended up spending much less than anticipated in this regard.

We had different guides each day in Hong Kong because they were group tours, then a guide + driver for the Shanghai area and guide + driver for the Beijing area. All of them spoke English well and were able to answer questions that we had. They were all very knowledgable about the subjects of each tour and even got into nitty gritty details. We were VERY impressed. At meals we would talk about all sorts of things -- especially about how we all lived and family, things like that. The guides had no problem taking photos of us with our phones and never hurried us along if we wanted to take additional photos or video. 

We happened to encounter an annual holiday when we were in Shanghai -- with millions of people pouring into the city to celebrate -- and then rehearsals for a 70th anniversary of the PRC parade and celebration in Beijing shut some roads and attractions. Both could have really thrown a monkey wrench into our plans, but the guides were adept at rearranging the schedule to our advantage to avoid crowds and juggle going to sights that were open.

What did we see? Each line is what we did in a day
Hong Kong -- Lantau Island tour (4 sights to see) .... rating A
Hong Kong -- HK Island tour ... rating C (avoid as Aberdeen Fishing Village doesn't exist, Stanley Market is OK if you want to shop for clothes, artwork and souvenirs, and you are forced to do a Jewelry Factory Tour that is really a way to try and get you to buy some jewelry, only Victoria's Peak was good on that tour)
Shanghai -- Yu Garden, the Bund, Nanjing Road (shopping), World Financial Center (100th floor observatory), nighttime cruise ... rating A
Shanghai -- Tongli Water Town (has canals like Venice) ... rating B (very touristy, but still interesting)
Beijing -- The Mutianyu Great Wall, the Ming Tombs ... rating A
Beijing -- Hutong Tour/Rickshaw Ride, Summer Palace, Temple of Heaven ... rating A
Beijing -- Tiananmen Square, Forbidden City ... rating A (the Square is kind of meh, but the Forbidden City more than made up for it)

One piece of advice save the Forbidden City for last ... it is so impressive it may make other sights seem much less interesting. 

Everything China Discovery promised, they delivered at a reasonable price.

Date of Experience: September 4, 2019
Trip Type: Traveled as Families
Tour Customized by: Jack
Lars

Lars

Germany

Reviewed on September 24, 2019

Dear Riley,

So sorry that I was busy in the morning, but I had the payment in my mind. I just did it a few minutes ago.

We really enjoyed the Yangtze River Cruise and can really recommend it. I attached our real itinerary for your information. We liked it very much and can highly recommend the "Three Kingdoms" Liveshow on Saturday evening. It was amazing.

Thanks another time for your patience!!!

Best regards,

Date of Experience: September 13, 2019
Trip Type: Traveled as Families
Tour Customized by: Riley
Ahmed & Mina Amribet

Ahmed & Mina Amribet

Morocco

Reviewed on September 24, 2019

Dear Lily,

Before leaving Guilin, we have pleasure to inform you that the trip was great and full of interesting historical places and beautiful cities.

The drivers were professional, polite, helpful and driving very well with respect of conduct laws.

The tour guides were on time every day, scheduling our itinerary and anticipating our needs. 

We keep in our memories Miss Sandy, whom was liaibal and available with a strong sense of responsibilities.

Our sincere thanks to you and to all your professional personnel. 

We look forward to doing more tours with your agency in the future.

Sincerely,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lily
Susie

Susie

USA

Reviewed on September 24, 2019

Hi Lily...

I wanted to wait until Mr. Carney returned from his trip to talk with him before responding......they had a wonderful time in China and really enjoyed the time in Wudang...all the arrangements worked fine....and enjoyed the train ride from Changsha to Wudangshan...

Thanks for all your help...I will respond to the link you provided...

Date of Experience: September 10, 2019
Trip Type: Traveled as Families
Tour Customized by: Lily
Susan Lee

Susan Lee

Singapore

Reviewed on September 24, 2019

Dear Rita,

Thank you for making the arrangements for my trip. It was very enjoyable and I am impressed by the reliable service that you rendered. Please feel free to add this to the testimonials by your customers.

Firstly, Rita, I appreciate your prompt response whenever I had a query on the booking or facilities available on the cruise. It is very reassuring to receive a reply and to know that my requests were being attended to.

Secondly, thank you for arranging for the guide and booking the train tickets. The train seats were well planned as we had ample space at the back for our large luggage. Porsche, the guide, was also very helpful and knowledgeable, she brought us safely into the train station, got our tickets for us so we did not have any problems. She shared interesting facts about the culture & history of Chongqing too.

Lastly, the cruise was enjoyable as we intended to have a relaxing trip, and the food was good.

I will be submitting a more detailed review of the cruise in trip advisor, i hope that the review will help other travellers to decide on making their travel arrangements.

I will certainly recommend booking by www.yangtse-river-cruises.com to anyone!

Thank you, Rita.

Regards,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Rita
Harri

Harri

Australia

Reviewed on September 24, 2019

Hi Leo,

Just to say that all went well in Tibet,Lily did a fantastic job and also my guide in Lhasa,that Potala palace is unreal, and the other sights also unique, was a real rewarding trip one I've been looking forward to for a long time. I'm over the moon for having had the chance to visit there. Thanks to you,and your company. All the best, was a pleasure.

Regards

Date of Experience: September 4, 2019
Trip Type: Traveled as Families
Tour Customized by: Leo
Leslie

Leslie

USA

Reviewed on September 24, 2019

Hi Wonder,

The tour was great, we loved it. The guide and driver were excellent.

We would definitely recommend you guys and use you again.

Thanks from us all.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Julie

Julie

USA

Reviewed on September 23, 2019

Hi Echo,

Greetings from Michigan!

I will do my best to send photos from each city we’ve visited. Here is Xian.

I will send the survey after I’ve sent all photos.

Thanks much for the excellent service.

Best regards

China Travel Photos

Travel Xian with Family

Date of Experience: August 27, 2019
Trip Type: Traveled as Families
Tour Customized by: Echo
Gerhard Karl

Gerhard Karl

Germany

Reviewed on September 21, 2019

Excellent Private Tour with China Discovery (Wendy) to China

We (German family of 4) had a most pleasant and interesting tour through some of the highlights of China. We stressed from the beginning, that our goals were the history, the nature, and the future outlook of China which we are the most interested in. And exactly to meet these expectations of us, Wendy organized the trip accordingly (Beijing with history, Guilin with nature, Yangtse cruise, and Shanghai to see the future).

As we are experienced travelers (I have been to some 80-90 countries traveling and working), we were not sure at the beginning, if we should use the services of a traveling agent at all. I had been in contact with a few Chinese and foreign agents, but then decided to use the package prepared by Wendy of China Discovery. After the trip, I can say, it was good to use this travel agency with such an efficient, always fast-reacting and well-advising tour operator, Ms Wendy Dan.

Ms Wendy did such an excellent job, very helpful, answered all our questions within hours, all her recommendations were great. She was always available to us, with an excellent command of English. She efficiently organized all the local guides and all the domestic journeys (plane, trains, boats) - everything worked well.

Beside my appreciation to Ms Wendy I am also grateful to these six tour guides, who also were all very friendly and helpful, some of them being with us for a few days, some only for a few hours. They were very helpful, gave good information on the venues but also in general conversation, always punctual, but also flexible, when we requested some minor changes of the program.

If we would have been traveling by our own, we surely would not have seen this much within the short period of 15 days. Also, language can be a challenge for visitors without tour (maybe not in Shanghai).

I also appreciate that Wendy informed us in a honest and realistic way about additional expenses, such as tips for the guides, or any fees not included. Additional expenses are acceptable, if you know them beforehand.

While some visitors complain about obligatory sales shows, we did not mind them at all (3), everyone was very polite, and we learned a lot.

One word about China and the main reason of our visit: China is huge, absolutely fascinating, often misunderstood and poorly reported in the West. This trip gave us a further insight (though clearly not complete within such a short time), how China is developing, and what dynamics it has at potential. It is by far better organized and structured than I thought, with great technologies and investments as the right means to bring development to the people. I consider China as a motor for the development to the future. To see it first hand and not only through the media of the West, made this trip a great lesson. Conclusion of this nice trip: Africa can copy, Europe can learn a lot from China.

Feel free to contact me (for questions or discussions).

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wendy
Vilas & Shilpa

Vilas & Shilpa

India

Reviewed on September 22, 2019

Dear Wonder, Hi. Our Greetings.

Sorry for the late reply but we are still in the Tour mood. 

It was a memorable & wonderful tour for us, Thanks to your planning & execution.

Everything went off very well. Your service was perfect. 

We would liked to fill up evaluation form but unfortunately it is misplaced. Kindly send it again.

We will definitely recommended you & your company.

Thanks & Regards,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Rajani

Rajani

USA

Reviewed on September 22, 2019

Dear Lyn

We would like to thank you for arranging such a wonderful tour of China.

We commend you for having taken great pains to arrange such a magnificent tour, by providing all the comforts and needs in a foreign country.

The tour was memorable in quite a few aspects. Sight seeing and the services of the guides were superb.

The accommodation was first class except for the Sheraton in Guilin.

The food was exceptional. We were very much worried about the availability of vegetarian food, but whole group was totally gratified with selection of restaurants by the guides.

Regarding the tour guides we would like to single out three exceptional ones. Yo yo in Beijing, Wady in Xian and Maria in Shanghai. All three were very informative, friendly, fluent in english and took care of all our needs in superb manner. We wish we had an opportunity to meet with you in Chengdu and express our gratitude to you in person for arranging this wonderful tour. We will definitely recommend you and your company to all our friends.

Thanking you

Sincerely 

China Travel Photos

Beijing, Shanghai, Xian, Guilin...

Date of Experience: August 11, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Michael

Michael

USA

Reviewed on September 21, 2019

Everything has been great so far, Zoe. Julia did a great job and we enjoyed our Chongqing experience. And the cruise is great. 

Thanks,

Date of Experience: September 10, 2019
Trip Type: Traveled as Families
Tour Customized by: Zoe
Lisette and Victor

Lisette and Victor

Reviewed on September 21, 2019

Hello Wonder,

Thank you for the gift and the card.  We really enjoyed our trip and we want to say a big thank-you for organizing it for us.   I don't believe we could have seen nearly as many wonderful sights in the time we had, if not for China Discovery and your amazing guides and drivers.  Also, thanks for making our last minute change for our flight to Beijing. We really appreciate that!

Cheers and best wishes,

Date of Experience: August 14, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Anna

Anna

New Zealand

Reviewed on September 19, 2019

Hi Mark

We had a wonderful day with Ruby!! The day was a real highlight of our trip for all of us, and my parents were pretty proud of themselves for all the walking they did. Ruby was an excellent guide, she was very informative and knowledgable and didn't tire of answering all our questions and made sure it was the right pace for everyone. We really appreciated her willingness to share insights into chinese life and culture along the way with us and to learn about our way of life in New Zealand! It was also great having her join us for our local lunch and share the meal. A fantastic day. I will certainly recommend you to anyone I know visting china!

Thank you for the gift too!  I will share some pictures when I return to New Zealand.

Date of Experience: September 5, 2019
Trip Type: Traveled as Families
Tour Customized by: Mark
Ombretta and Luigi

Ombretta and Luigi

Italy

Reviewed on September 19, 2019

Thank you, dear Rita for the good news! 

We are waiting for receiving money from the guide. 

Until now, all it’s ok. 

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Rita
Petra Ringrose

Petra Ringrose

Czech

Reviewed on September 18, 2019

Dear Wonder,

I would like to thank you for your great services before and during our trip to China this year in August. Not only that everything was perfectly organised but you also put extra effort to help us with the lost item of my daughter. Working with you was a big pleasure and we enjoyed our trip very much. As we really love the natural beauty of China and its culture and history I am sure we will be back soon and we will definitely turn to you again as to our tour operator to organise our trip. I wanted to write my thanks earlier but I was busy at work and with my family.

Our best regards.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Kate

Kate

UK

Reviewed on September 17, 2019

Hi Jack 

I was going to email you when I got home to say thank you very much - it was a very good trip and with hindsight my only regret is not doing a longer trip to include mount kailsdh and possibly lake namtso. 

They changed the itinerary so I left for Everest a day early and I think the original plan would have been better with on more day to acclimatise, but luckily I was ok and we were lucky with the weather - we saw the top of Everest at night and the bottom of Everest in the morning. 

So I would very much recommend the trip to anyone. The guides were nice and everything worked perfectly.

Thank you very much for all your help. I will look at the chengdu bamboo site when I get home to see what else you offer - I still have about 4 or 5 further Chinese itineraries to work out. 

Date of Experience: September 4, 2019
Trip Type: Traveled as Families
Tour Customized by: Jack
Hector Alonso Llorente

Hector Alonso Llorente

Spain

Reviewed on September 17, 2019

Hi Rita,

We are already at Hong Kong airport starting our trip back home. It has been a wonderful trip we will never forget. Thanks a lot for your help and support.

I’ll send you in the coming days an email with our general feedback of the trip if you are interested in.

For now let me tell you we had a great experience and congrats for your job.

Kind regards from the four of us.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Rita
Jack & Yolante

Jack & Yolante

USA

Reviewed on September 16, 2019

Hi Wonder,

我们昨晚平安回家了!这一路多亏了Bruce 和陈师傅,在中秋节假期和滂沱大雨的周末,开了一辆9人座的大车,带着我们游遍西安甚至一路到壶口!谢谢你的安排!

Date of Experience: August 13, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Judy

Judy

Singapore

Reviewed on September 13, 2019

Thanks Lyn for looking after my Aunt Tan Sock Kia n her daughter Alison Hack - they both enjoyed Hangzhou very much n will travel with you again n also will recommend you to their friends!!

Date of Experience: September 11, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Alan

Alan

Reviewed on September 5, 2019

Dear Zoe

Thanks for your reply.

Our visit to Chengdu was really interesting especially the pandas of course.  Our guide Ruby was excellent.

Thanks for the present of the toy panda and silk scarf.  Something to remind us of your lovely town.

Best wishes 

Date of Experience: September 1, 2019
Trip Type: Traveled as Families
Tour Customized by: Zoe
Manyun

Manyun

Japan

Reviewed on September 4, 2019

Hello Mark,

Sorry for not responding to you sooner. We got back to home-California on August 19. And I have been ill for almost 2 weeks, finally I feel better.

Yes, we had a great trip in China, except the weather-hot and humid. The Yangtze Cruise was the highlight of our trip. We really enjoyed the history and the cultural along the Yaangtze river, especially the Three Gorge Dam excursion. It was incredible to experience the engineering marvel.

The service on the cruise was great.  The arrangment of the dinning table was very thoughtful. We enjoyed our company at the same table at every meal. We appreciated being placed with others who spoke English. 

Two things I would like to point out are 1) the information provided needs to be consistent - for the last days excursion, it was confusing. We highly recommend that the ship manager -Jack should do that excursion at least once, so he would provide clear information on how the excursion worked. Also, Jack was difficult to understand. 2) The mandatory tip per passenger was not disclosed properly. We were charged 150rmb per person instead of 150rmb per adult.

All in all, the cruise was great. The waitress assigned to our table was fantastic. All the people on the board were friendly and helpful. We had a joyful experience on the cruise. Thank you for suggesting this ship and your attentive service. Attached are the photoes you requested. 

Best wishes,

 

China Travel Photos

Yangtze River Cruise

Date of Experience: August 16, 2019
Trip Type: Traveled as Families
Tour Customized by: Mark
Juliet

Juliet

UK

Reviewed on August 27, 2019

Dear Mark

We had such a wonderful day with the pandas! Martin was a great guide - very friendly and knowledgeable and he also took some lovely photos of us on my camera (I can send you some when I get home to the UK). In the meantime, here are a few from my phone.

Thanks also for the pandas you sent via the hotel - very cute!

We will certainly recommend you if anyone we know is planning a trip to China

Best wishes

China Travel Photos

Wonderful Day with Pandas

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Mark
Chris

Chris

UK

Reviewed on September 15, 2019

Hello Vivien,

Thanks for contacting me – and for all your help with our tour. Yes, we had a fantastic time. Everything went to plan and we were very impressed with all the organisation and the guides.

I am just a bit busy at the moment but I promise that I will send you a complete feedback in the next few days. Do send me the link to Trip Advisor and I will also complete a review there for you.

Thank you indeed for the gifts you sent us via jenny in Chengdu. That was very thoughtful of you and very much appreciated.

Best wishes,

Date of Experience: September 9, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Robyn Wisler

Robyn Wisler

USA

Reviewed on September 13, 2019

Wendy,

Our two day hiking trip on the wall was amazing!  Thank you!   Our guide Lee was outstanding and our driver was great!

Thank you!

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wendy
Aron

Aron

Israel

Reviewed on September 11, 2019

Hi Dear Vivien Li

We are back home and I am ready to present my feedback on behalf of my group.

First regarding yourself:

You were very cooperative, professional and efficient during the preparation of the itinerary

And you have delivered more than 100% during the tour.

The Guides& drivers

All three of them were very good, professional, helpful and good English Katy was the best

The Hotels and food were very good

We are more than satisfied and grateful to you

You may use our picture for advertising

Best Regards and thank you

China Travel Photos

Cheers my friends!

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Vivien
Lindy and John

Lindy and John

Australia

Reviewed on September 10, 2019

Dear Ashley,

Thank you for your very kind and thoughtful text message of 9 Sept.

which we received on arriving home.

I am a little unsure just how to start to thank you enough for the manner and way that you have worked and the kindness you have shown to us to make our brief visit to your magnificent Country so enjoyable and one we shall always remember.

However I will begin by saying I was greatly impressed with the manner and honesty in which you displayed in the detailed planning stage of our trip. 

I want to thank you again for the gifts which you gave as at our only too short but enjoyable meeting in Chengdu. I don't know how you learned (or guessed) what Lindy favorites were: but you got them all. They were unexpected and a lovey surprise.

Every thing organized for the trip went off well. We did not encounter any problems and so were able enjoy are brief trip to the 4 cities. Although having done a lot of research on the internet prior to departing, the tours and sites visited at each city exceeded my expectations.

The guides and drivers were also great and the system of drop of and pick works well up saved us countless hours.

Each of our guides were very helpful, polite and most knowledgeable, and showed quite different strengths, character and personalities.

Kai in Beijing: a born teacher who is passionate about and loves his subject and was keen to impart it to us. A very intense personality, inclined to repeat himself a little, but with excellent fluent English and an easy accent easy for us poor mono-linguist Australians to understand. Lindy would have liked a few more coffee stops (what's new) but understand that they was not available at many of the sights we visited.

Ben in Xi'An: very knowledgeable about the Warriors, items at the Museum and the city, friendly and accommodating with a very good and easy to understand English. He also arranged every thing for us to see the Tang Dynasty Theater show at night.

Sandy in Chengdu: ensured that we were able enjoy the visit to the Pandas a real highlight of the tour. He was most accommodating to our every wish and Lindy's like for Starbucks coffee.

Danny in Guilin: The real friendly family "county" man. Out to do every thing possible to show us what we wonted to see on some-wot tiring hot days.  The country views here are breathtaking.

The two fast train rides were very pleasant and comfortable but the crowds at stations were a little overwhelming.

The two short domestic plane rides were uneventful (similar to ours)

The two Hotels you booked were great, The Bamboo Leaf, very friendly, quite and a nice change from the somewhat impersonal international chains. Thank you for getting their signature room for us, Lindy loved the country outlook.

The Hilton Capital suite was also a welcome surprise.

Although you may not have much to do with it, the weather was favorable with the only rain we experienced for the whole trip being a very light shower on the morning we visited the Pandas which they seemed to enjoy.

We are still in awe at the skill, patience and tolerance of your car drivers, but were in fear of the silent scooters every time we crossed the road.

You and your associates have helped China Discovery to earn the excellent reputation it has on the many Internet review sites.

So summing up, well done and thank you so very much.

Date of Experience: August 22, 2019
Trip Type: Traveled as Families
Tour Customized by: Ashley
Gerhard

Gerhard

Germany

Reviewed on September 10, 2019

Hi Wendy,

I apologize, that I didn't reply to your earlier email. You might understand, that I have a full desk after return.

Let me answer you shortly, as per request, on those 3 questions:

1. Was your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

The response by Wendy to all our emails and inquiries was always immediate and answering exactly our questions, or adjusting to our requests. Excellent.

2. How was your tour? Are you satisfied with the tour we arranged for you?

The trip was great, fantastic. We saw a lot of China, within the given trip of 15 days. We are completely satisfied with both the tour planning (by Wendy) and also with the individual tour guides and their personalities and knowledge (in particular, Keven and Steven). The trip was, as I expected, a combination of seeing history, nature and future.

3. Do you have any suggestions on improving our services?

The trip was for our full satisfaction. The only thing I could think of would be an option at some of the day or half-day trips to select between alternatives.

For the other points, such as photos, review in Trip Advisor, my extended travel blog etc, I like to ask you kindly to give me another week before I send/submit them.

Feel free to publish my email address, if other travelers are asking for a reference or recommendations.

Thanks again

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wendy
Thierry

Thierry

Luxembourg

Reviewed on September 8, 2019

Dear Wendy,

We got back home today. Tired but happy. China is marvellous!

The cruise was very good! We enjoyed it. The trips were great, the food was very good and the rooms were perfect.

Best regards from raining Luxembourg:

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wendy
Naomi Petersen

Naomi Petersen

Australia

Reviewed on September 9, 2019

Dear Lily,

I am back in Australia after my Sanctuary Yangtse Explorer cruise with my sister-in-law from England.

All the arrangements went very smoothly, many thanks, and we very much enjoyed our cruise.

I was particularly impressed with the guides on our various tours, especially the young lady in Fuling, who struggled with her English, (so much better than my Chinese!) but had the courage to continue, and put all her effort into giving us a genuine insight into her city. She, and the other young ladies, were lovely. We had many helpful experiences from people during our brief time in China, which is much appreciated when trying to learn a new country.

If I plan another tour in China in future, I will be in contact again,

Kindest regards,

Date of Experience: September 3, 2019
Trip Type: Traveled as Families
Tour Customized by: Lily
Ian

Ian

Australia

Reviewed on September 9, 2019

Hi Echo,

I will share some photos once I have been through them. I have responded to the questions below which I hope is of value.

1.How about your tour arrangements? 

Tour arrangements were perfect. Having previously visited China we were very particular about where we wanted to visit this time and Echo was very accommodating and helpful with the initial itinerary.

Echo’s patience with some unavoidable delays in obtaining our Chinese visa was commendable and I very much appreciated the support and patience.

Our pickups an drop-offs to and from our transportation was perfect with a guide waiting for us with a clear sign in a very visible area each and every time was fantastic. That and the friendly and helpful nature of all of the guides really made our trip into a highly pleasurable experience.

2.Are you willing to recommend our service to those who would like to come to China ?

Absolutely, I did quite a bit of research before deciding which travel company to choose and I couldn’t be happier with the service provided by China Discovery and Echo Gou.

3. Your general opinion on us?

My opinion is that China Discovery provides a first class service to anyone wishing to visit China without the normal problems associated with travel arrangements.

4. What will be your suggestions regarding how to improve our services?

The service was perfect! I cannot think of any advice which would improve it.

5.Do you plan to write (or have already written) a travelogue or a story to share with your friends?  Would you like to share it with us and our clients? We would be happy to publish it on our website. Photos often tell more than words and we would appreciate if you share some of them with us.

Yes, we travel often and I do go through all of my photos and make a selection of the best ones, which I would be happy to share once that enormous task is completed. We travelled for 10 weeks and have over 7000 photos to go through, but once that task is complete I will send a selection of photos.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Echo
Pawankumar Sitaram Mittal

Pawankumar Sitaram Mittal

India

Reviewed on September 9, 2019

Hi Wing.

Finally the tour of our is coming to the end. We are on our way to the Airport now. We really enjoyed our trip. Everything was really good. Beijing was very hot and humid. Unfortunately the car air conditioner was not very efficient and it wasn’t cooling properly.

Thanks for organising an excellent itinerary and good arrangements all over.

Sure. Very honestly I and my friends are very happy with your services. Even without your asking I was going to write a very good review on trip advisor for the benefit of all Indians. 

I would definitely visit China once again and use your services. I would love to visit Chengdu, Chongqing and Tibet next time.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Kevin

Kevin

Malta

Reviewed on September 8, 2019

Hi Leo,

We're back home. 

We would like to thank you and all the guides and drivers for the great service and care afforded to us during our 2 weeks stay in your beautiful country. With so much left for us to discover, there will definitely be more visits in the future.

Zoe was a great guide and like Ruby before her, she was very knowledgable on anything related to our tours in Xian. She made sure everthing went smoothly. In fact during our visit to Mt Hua, she was checking on the mountain guide (Henry) to ensure that we were both doing well.

Jo Jo doing the Beijing tour was very well prepared on the subjects and did well in handling a large group. We were very impressed with the great wall and in fact we thought that 2 hours allocated to this awesome site were too little.

Thanks again for the perfect organisation. Cynthia will definitely leave a positive review on trip advisor, and I will recommend your services to colleagues and friends planning a China visit.

Well done to you!

Regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Leo
Rigo

Rigo

Italy

Reviewed on September 7, 2019

Dear Madame Wing,

My friends and I are very happy to have chosen your Tour Operator: your services have been very professional and correct in everything.

In particular your professional skills, your kindness and disponibility in supporting us all long our tour have been really appreciated.

Of course i will give you enthusiastic positive feedbacks. 

We posted on the web few of the thousands photos we took during our journey and we had been contacted by other people interested in our tour so we suggest your Tour operator.

We will use your service again when we will be back in China to explor new part of it!

Suggestions:

In some hotels we didn't found a continental breakfast: it was a problem for us to start the day :)

The last hotel of Zhangjiajie was too far from everything: difficult to go to the center ( taxi drivers didn't understand english) nothing nice all around ( just the park): i suggest you to let your hosts remain in Emperor 's Hotel ( even if it's not a very nice hotel) as in few minute by walk you can reach shops and bars especially in the evening.

I suggest you to book the glass bridge for the tourists that are interested in it because we wanted but our guide told us that was impossible to have tickets.

If you need more please just ask me.

Thank you for your services and all the attentions you had for us!

Best regards

Date of Experience: September 4, 2019
Trip Type: Traveled as Families
Tour Customized by: Wing
Dominique

Dominique

France

Reviewed on September 6, 2019

Dear Tracy
Thank you very much. We had a very good trip in Beijing. Thank you very much.
We are now in Chengdu with Vincent.
Best regards

Date of Experience: September 6, 2019
Trip Type: Traveled as Families
Tour Customized by: Tracy
Emma

Emma

France

Reviewed on September 5, 2019

Dear Riley 

Apologies for my late reply. I have been really sick last week and catching up in my emails and work this week. 

I would like to thank you very much for this amazing travel tour that we had with my family. Everything went really well and we just love this experience with China discovery. You create us unforgeable memories and we sincerely appreciate that and again thank you very much for organising this incredible experience travel for us. The quality of the service was high and really great. I will surely leave a really positive comment over the weekend and mentioned your name as well. Do not hesitate to remind me if I forget! 

Have a great day Riley and wish you all the best! 

Kind Regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Riley
Tracey

Tracey

Australia

Reviewed on September 5, 2019

Hi Tracy

Thank you for your email. They aren't home until late September so I haven't spoken with them but they did email me to say they had a great time and their guide was wonderful. I will let you know more once I see them.  Thank you for organising their trip.

Regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Tracy
Brian

Brian

USA

Reviewed on September 5, 2019

Hi Lyn, 

The trip was great. I had an amazing time. I really enjoyed the food and the beautiful scenery. All of the guides were friendly and knowledgeable. You did a great job organizing the tour. I hope to go back to China again soon. Maybe next year. I am attaching some photos from the trip.

China Travel Photos

Mountains, Rivers,and Cities of China

Date of Experience: August 26, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Glenda

Glenda

USA

Reviewed on September 4, 2019

Zoe

The trip was amazing!  Waldron and Andie were both great!  Thank you for making a bucket list vacation come true.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Zoe
Nicoletta

Nicoletta

Italy

Reviewed on September 4, 2019

Hi Tracy

All ok at X’ian. Our guide Carla very available. In Beijing too. Now we are in airport for the flight. Your country and your people very beautiful.

We liked everything, it was a beautiful, comfortable journey with excellent organization.

We will advertise your agency

Date of Experience: September 1, 2019
Trip Type: Traveled as Families
Tour Customized by: Tracy
Leslie

Leslie

USA

Reviewed on September 4, 2019

Aloha Echo,

We had a wonderful time on our tour through the four cities in China.  All of our tour guides were excellent each with their own special talent.  Our first guide, Forest in Beijing was extra attentive and flexible working around our special circumstances, traveling with my “special needs” granddaughter.  He was also extremely knowledgeable about Beijing and the attractions that were included in our tour.  His assistance at the train station also made our transfer to XiAn less stressful.  Waldner in XiAn was full of humor.  Unfortunately, my son was pickpocketed at the Terracotta Warriors Museum and his cell phone was stolen.  That caused a period of negative emotions during our stay in XiAn.  Waldner also assisted us at the train station to make the transfer less stressful.  Gila in Chengdu really went out of her way to allow us an authentic “taste” of Chengdu.  Gila also helped us check in at the airport for our flight to Shanghai.  Nanette in Shanghai was also very helpful when we got a late start to the airport.  She assisted us through baggage check to see us off in good time to make it to our flight.

The tour guides’ assistance were also valuable because of the minimal English that is spoken or understood throughout our travels through China.  I was quite surprised that even in the hotels that were booked for us, the staff’s ability to communicate in English was very limited.

The hotels that were included in our tour were very nice.  The location of the hotels in Beijing and Chengdu were exactly what I like with dining and shopping immediately surrounding the hotel.  The location of the Xian hotel felt a bit less comfortable. 

I would definitely recommend China Discovery to my friends and family if they are planning to visit China.

Thank you very much!

Date of Experience: August 19, 2019
Trip Type: Traveled as Families
Tour Customized by: Echo
Hui Martin

Hui Martin

Australia

Reviewed on September 4, 2019

Hi Johnson,

Here are my feedbacks.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Johnson Wang has been an outstanding agent to deal with. He handled our booking efficiently and effectively and organised everything right down to the last minute - AMAZING service.

2. How do you comment your tour arrangements? 

Every day of every tour that organised for us was Outstanding!!

3. Are you willing to recommend our service to your people who also have an interest to visit China? 

Yes, I have already recommended your business to 42 to friends, and one is in China at this moment doing one of your tours based on our recommendations

4.  Your general opinion on us?

Amazing, efficient and outstanding Tour Company. Great Ambassadors for China. Your guides and drivers are outstanding tour guides and drivers - some of the best in the world.

5. Do you have any suggestions on improving our services?

Maybe just not so many places where the customer feels like they have to buy something at the end of the tour - thats the only thing I could say to change.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes, you can. I will put some photos together and send them through to you.

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices?  _______

Yes, please - ask them to contact me if you need. It would be an honour.

Regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Johnson
Anagha

Anagha

India

Reviewed on September 4, 2019

Hi Rita,

Sorry for the late reply. I have given a review. Thanks a lot.

Thank you.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Rita
Jimmy

Jimmy

USA

Reviewed on September 4, 2019

Hi Vivien,

Sorry for the delay.  You are right, I got back from vacation and was very busy at work.  I also took time to sort through the many photos that I took while on vacation so I could include some in the response to you.

I will send you separate emails for each tour guide and photos so that you can see what photos go together.

We really enjoyed our tour of China with your company.  The hotel accommodations were quite good and met our needs.  The vehicles that we rode around in were very nice and comfortable rides.  The food that we ate at the hotels and restaurants was all very tasty and enjoyable.  We feel that with your tour we saw the best things to see in each of the sites and saw the most of what could be seen in China with only 1 week’s time.  We even got to do some things that were of special interest to us like getting a family massage and seeing some shows.  The bullet trains were also fast and efficient to get us from place to place.  The tour guides all spoke very good English and were knowledgeable.  Our private tour was very well planned out and everything was taken care for us so we only needed to enjoy our vacation.  Thank you so much for your help in planning our trip.  This was a trip of a lifetime for us and we will all remember the good time that you helped us to enjoy.

 

China Travel Photos

Beijing

Forrest was very attentive to our needs and was efficient in getting us to the places that we were to visit and made sure that we got priority access and did not need to wait in line.  He picked us up early and on time for our visit to The Great Wall and made sure we had plenty of water to drink.  When it was hot out at Tienanmen Square, he bought us all ice popsicles to cool down which we appreciated.  He also gave us the most relevant information about each site that we visited.  We wanted to go to a Chinese Herbal Medicine shop and he found one for us.  He also acted calmly and quickly when the vehicle we were in was involved in a minor traffic accident.  Forrest quickly called us a cab so that we could get to our last destination before leaving so that we did not miss the rickshaw ride. 

 

China Travel Photos

Xi'an

Vivian was a warm and engaging tour guide that like to tell us about the places that we were visiting.  She was also very accommodating in answering our questions and paying attention to our specific needs.  She made us feel comfortable as we visited the different sites in Xian.  On the second day we all wanted to get a massage and she made a special effort to look up a local place where the whole family could get a massage together and she took us there which we really enjoyed and appreciated.  We also got to go see a Chinese dinner and theater show.  Vivian arranged for the driver to pick us up and take us back to the hotel after it was done.  We enjoyed her company and conversation as she led us to the various attractions that we saw.

China Travel Photos

Shanghai

Laura was a very experienced tour guide and she gave us a lot of detailed information to all of the sites that we visited.  She also changed the schedule around while we were in Shanghai to maximize the amount of time that we had at each place and to avoid the crowds.  She was very accommodating and knew the best places to get family photos.  On the last day before we left, she found us a good restaurant to have lunch at.  Our son was going to college at NYU Shanghai which was the purpose of our trip to drop him off.  Laura arranged transportation for us to get to the campus for Move-In Day, and the same driver picked us up after we were done to drive us to the airport.  We really appreciated Laura’s attention and suggestions, including taking us to see a Chinese acrobat show.

Date of Experience: August 12, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Chris

Chris

UK

Reviewed on September 3, 2019

Dear Catherine,

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

We were very satisfied with the help from the travel consultant, who replied quickly, gave useful advice, and was concerned for us to have the best trip.

2. How do you comment your tour arrangements?

Tour arrangements were very pleasant. We were a little anxious about the trip beforehand as my wife was 14 weeks pregnant at the time. However, from the moment our guide met us, we felt completely relaxed and safe. The tour itself, of Huangshan, was very enjoyable. The scenery was incredible. We particularly enjoyed watching the sunrise from Lion Peak.

The guide was knowledgeable, friendly, and had impeccable English. She was also happy to help me improve my Mandarin by patiently chatting with me. The hotels were very good (considering the more rural location, especially with one being at the top of a mountain). The restaurants and food were very good.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes – 5 stars

4. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

You can use our comments. The guide took some photos of us on the tour for promotion purposes. You have our permission to use these.

I will have a search through the photos and down-select some to send you, but I will have to do this at a later date.

Best regards,

Date of Experience: August 26, 2019
Trip Type: Traveled as Families
Tour Customized by: Catherine
Sarah

Sarah

Australia

Reviewed on September 3, 2019

Hi Zoe,

Thanks for your email. I just wanted to say thank you so much for organizing our China Tour. We had such a great time and it took the stress out of the planning. The tour guides we had were all lovely and very professional and knowledgeable.

I will be writing a recommendation on trip advisor and would definitely use your services again in the future.

You are very kind for our gift as well. We really appreciate it.

Thanks again.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Zoe
Tim

Tim

Canada

Reviewed on August 30, 2019

Hi Zoe,

Just leaving for XiAn. Linda our guide was everything we could ask for. Awesome person and excellent knowledge. Our driver and Linda did a tremendous, top quality job. Hope the guide in xian is half as good. Thanks

Tim

Howdy! 

We are leaving china today to Japan. We enjoyed our stay here. It is a mind boggling, and amazing country.  So many many people here.  Our drivers did an excellent job on getting us to the tour sites. Linda and zoey were great guides, but my daughter says no one is better than Linda. She is the tour guide master!  Nothing in the tour we would changed. Very pleased and we thank you.

Date of Experience: August 29, 2019
Trip Type: Traveled as Families
Tour Customized by: Zoe
Marlie

Marlie

Netherlands

Reviewed on August 27, 2019

Hello Echo,

Thank you for your email!

No need to apologize, the transfer from the border to Kathmandu worked out ok.

The were 3 men waiting for us (the man in charge, a man to carry our suitcases and to arrange visa, and the driver).

They were all very helpful. Crossing the Nepalese border and the application for the visa went without any difficulties.

The road to Kathmandu was very bad but the driver had obviously experience with the road because he managed to get us to Kathmandu without too many difficulties.

The Tibet trip was really nice and the driver and guide did a good job.

Thank you and best regards,

Date of Experience: August 13, 2019
Trip Type: Traveled as Families
Tour Customized by: Echo
W J (Bill) Bainbridge

W J (Bill) Bainbridge

UK

Reviewed on August 24, 2019

Hi Johnson

In reply to your 

  1. You answered my questions very promptly.
  2. The arrangements were great and went without a hitch
  3. I would recommend your service to others

I thoroughly enjoyed the trip and thank you for your kind attention

Best wishes

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Johnson
Amit Yudan

Amit Yudan

Israel

Reviewed on September 1, 2019

Hi Rita,

I would like to send a BIG thank you. We departed from Chengdu now, all went perfect!! Thanks a lot for the flexibility in changing the schedule and the good organisation.

How is Livia doing? Did she get the baby? Send her my BIG thank you too for all the preparations before her leave.

Date of Experience: September 1, 2019
Trip Type: Traveled as Families
Tour Customized by: Rita
Antonio, Anna and Toni

Antonio, Anna and Toni

Spain

Reviewed on August 30, 2019

Dear Tracy,

Of course I Will write the positive review on Tripadvisor!

It was also a pleasure for us to travel with your Company and discover the Great Country that China is.

All the guides were very helpful and nice, especially Shanna from Chengdu and also Jennifer (Shanghai) and Amanda (Yichang).

It is a pity that we couldn´t do the excursion to Macau but…maybe next time. As you know, we did an additional excursion on Tuesday morning visiting Luntau Island. We needed to pay additional 3240 HKD to Cecile and push her a little bit to visit all the venues but it was finally good decision.

Best regards from Spain!

Date of Experience: August 11, 2019
Trip Type: Traveled as Families
Tour Customized by: Tracy
Angela

Angela

Hong Kong, China

Reviewed on August 29, 2019

Hi Wendy,

I'm so sorry for the very late reply, I’ve been very busy after my vacations to back up everything.

We had a wonderful Yunnan tours. All went smoothly and you did a wonderful job!

The guides were extremely helpful, quickly adjusted our itinerary to fit our requirements, have a lot of passion and knowledge for their cities. A special thank you to all of the guides: Cherry, LEE, Sophie and the 3 professional and courteous drivers. They were friendly, nice, really welcoming, very attention and very patient to us.

The hotels were very nice located for us in Dali and Lijiang.

We're very satisfied with our experience with China Discovery and would certainly recommend your company to our friends and family.

Best Regards.

Date of Experience: August 20, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Alfonso & friends

Alfonso & friends

Italy

Reviewed on August 29, 2019

Good morning Mr.Leo Li,

Thanks for your email, we're at home safe and very happy for the great experience we lived.

It was our pleasure to meet you in Chengdu, we appreciated very much your gifts and all the efforts you made to make our travel memorable.

It was already our intention to share with you our thoughts about the travel, as soon we have some time we'll let you have a more detailed feedback about the whole tour.

Have a nice day

Date of Experience: August 18, 2019
Trip Type: Traveled as Families
Tour Customized by: Leo
Brian

Brian

UK

Reviewed on August 29, 2019

Dear Catherine 

Yes, back at work now.

Our time in Guangzhou was excellent. Jack and the driver did a great job. In particular, Jack’s knowledge enhanced the museum visits. He also went the extra mile to help us get our train tickets to Hong Kong. This would have been very challenging without him.

We thought the hotel was the best for our visits to China, so far. You may wish to point out to British and Irish visitors that the hotel is close to the Happy Monk British pub and Paddy Field Irish pub.

Joe may wish to add his thoughts.

Thank you for organising yet another great trip to China.

Best wishes

Date of Experience: August 20, 2019
Trip Type: Traveled as Families
Tour Customized by: Catherine
Margaret Keyes

Margaret Keyes

USA

Reviewed on August 28, 2019

Mr. Li,

We had a wonderful experience with our tour guide Vikki and Driver, Mr. Wu. She was very knowledgeable, professional and personable. She took us to some great restaurants and we enjoyed the cuisine of China in a most delightful way. She was considerate with allowing us time to engage with all aspects of of our interests, and we loved that she was not taking us to just shop! 

Mr. Wu made us feel comfortable and safe in his vehicle, he was courteous to open doors and cooled the car down after long stays in the sun. 

It is very difficult to say what was our best trip, we loved so much about it.

On the last day we visited a tea house in the village with the walls. It was nestled in the midst of the village and Vikki summed our trip up while we were there, giving us historical perspective and cultural perspectives of our sites. In reminiscing about the trip I would have to say my favorite thing was the “short-skirt” Miao were most hospitable and their food was very good, but truly every aspect of our visit was a delight. We hope to visit again to “Discover China” we really feel like we went beyond the tourists scene to really get a glimpse into the beauty and wonder of China.

Thank you very much!

Date of Experience: August 20, 2019
Trip Type: Traveled as Families
Tour Customized by: Jack
Giorgia

Giorgia

Italy

Reviewed on August 28, 2019

Dear Tracy

The trip is wonderful and the organization is fantastic and this is for you. The guides we have met until now are good and professional.
We received all the money you tell me and also for this we would like to thank you.
I told you a lot of time.... You and your tour operator are great!!!!
I need to ask you one thing... For our flight to Italy we have only a travel document for the Sichuan Airlines but I'm not sure that is alright. Also we will arrive in Chengdu Airport in the night. Please can you check if the documents are ok or if we need to do something. I'm sorry to ask you this but if there's some problem it will be difficult to resolve it in the night. I hope to get your help. Thanks for everything and I hope to meet you in Chengdu
Best regards

Giorgia

Dear Tracy
Everything is good and the tour is beautiful. Your organization excellent!!
We are so happy to meet you!!! Please come!!!!
Tomorrow our guide will call you because he doesn't know anything about the flight ticket and the right departure time. He thinks we don't need boarding pass but only passports. I gave him your phone number so he can call you.
Can you tell him the flight number and the boarding time?
Thank you very much and I hope to meet you tomorrow
Best regards
Giorgia

Dear Tracy,
We are at home safe. Thank you very much for everything. I was glad to meet you in Chengdu because you helped so much with our trip. I'll be very happy to write you an excellent review on Trip Advisor.. It's a pleasure for me. I'll write it as soon as possible. I'll give my friends your email address because they want organize an holiday in China and I hope to return in China soon... And sure if it happen it will be "with you".
I'll write you when my review is ready
Good luck for everything
Best regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Tracy
Javier Vásquez

Javier Vásquez

Spain

Reviewed on August 27, 2019

Dear Lyn Wang,

I appreciate everything you have done to me and my group. They and I are very happy for travelling in a short part of China.

Surely, next time I return back to China again and take contact with you before as well. I have another group that want to get there. So, this year I start to prepare next trip to China. I would like change a couple of cities and do a little longer, 10 0r 12 days, it depends the price.

Next time could be Beijing and....

Well, next time we will to talk about it...meanwhile...

Thank you so much.

Date of Experience: September 16, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Lianna

Lianna

Indonesia

Reviewed on August 26, 2019

Hi Riley,

Thank you for arranging great trips and great guides for the 3 cities. We both had a blast and will definitely contact you again for next adventure to China. 

Regards,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Riley
Nicola

Nicola

Italy

Reviewed on August 26, 2019

Hi Wonder,

I'm fine and the same as to you I hope.

I'm happy to answer to your question:

1.     Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes the travel consultant as been  fast enough to answer our E-mail and patient enough to answer our questions.

2.     How’s the service of the tour guides during your whole tour?

The service of the tour guides during our whole tour has been excellent, in paticular the service of the guide James.

3.     Would you like to recommend our company?

Of course we will recommend your company at our friends and so on.

As soon as possible we will load up on your web site some photos.

Thanks for all!

Sincerely yours

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Ilia Dimitrov

Ilia Dimitrov

Canada

Reviewed on August 26, 2019

Thanks Wing,

Everything was nice.  The internet in China was not, but that is not your problem.  That is the reason to not receive and respond earlier.

I am happy with your services and would use them again.

All the best!

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Rosemary

Rosemary

New Zealand

Reviewed on August 25, 2019

Dear Lyn

Thank you very much for your great organisation of our trip, we had a fantastic time and the guides were very knowledgeable, especially Mr Pippo in Tibet. We haven't sorted our photos as yet but will send some when we do. My only comment would be to include in the itinerary the need to change trains in Xining when travelling from Xian to Lhasa - our guide had mentioned this but was not correct about the time - so this was a surprise to us when everyone got off the train 2 hours before we were expecting it.

Thank you again for a wonderful trip.

Kind regards

Date of Experience: August 5, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Roger

Roger

Australia

Reviewed on August 25, 2019

Hi Vivien

Thank you for the photo, we are happy for you to use it.

We have written a review on trip advisor

Thanks

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Vivien
Antonio

Antonio

Italy

Reviewed on August 23, 2019

Dear Lyn,

We have just landed in Paris, but we are still thinking about the wonderful trip you have organized.

The troubles we had are absolutely normal in a trip as complex as our. I’ll for sure consider you for my next trip in China and I’ll recommend you to my friends and colleagues. I’ll send you some pictures once I’m in Rome.

Thanks again for your efforts

Kind regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lyn
Boonshan

Boonshan

Thailand

Reviewed on August 21, 2019

Dear Zoe,

How are you doing? I guess you are occupied with other customers. As usual, upon return from the latest trip, my time has been very tight with several commitments and tasks. Nonetheless I would like to write and thank you once again for organizing a wonderful trip for us.

We are so happy and keep looking at our photos of memories again and again. It is a perfect travel plan; it is not too tight or hectic. We do not feel too exhausted at the day end or the end of the tour. The last day of our tour in Guilin is so impressive and unforgettable from our bicycle trip along the scenic river and mountain ranges. We made lot of efforts in walking up to the top of the Moon Hill. It was tiring but we love it and enjoy it so much.

Throughout the entire tour program is fantastic, though there is a small mishap in Zhangjiajie but it is not really a big issue. We appreciate your spirit and will in making effort to correct it through the reimbursement which we really appreciated it.

Still we do not expect any perfection. We only want to share it with you what we think or feel. I believe it is useful for a planner like you. Should you have any specific issues to ask me, please feel free to do so.

Thank you so much again and again.  

Best regards.

Date of Experience: August 12, 2019
Trip Type: Traveled as Families
Tour Customized by: Zoe
Anagha

Anagha

India

Reviewed on August 21, 2019

Hi Rita,

Thank you so much for helping us and making this trip to China a memorable one. It was really great and hope to visit China again soon.

Thanks for the gift. Really appreciate it.

Thanks and regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Rita
Ravi

Ravi

Canada

Reviewed on August 20, 2019

Dear Lyn,

Frank

Shirley

South west China

Guangxi

Guangzhou

Gullin

Guangzhou

Lijiang

All were spectacular

Shirley was patient to teach me even Chinese

She took me to an ancient 400 years old legacy house

I could pick up enough Chinese words and culture

I could learn about Mio Tang and Druam minority tribes 

It was heavenly

Thanks

I am longing for my next visit to China

Date of Experience: August 12, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
J

J

USA

Reviewed on August 20, 2019

Hi Wendy,

Here below are the questions for you:

1. Was your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Our travel consultant, Wendy Dan worked with over many months to get our vacation as we wished.  She was able to get back to us within a 12 hour period.

2. How was your tour? Are you satisfied with the tour we arranged for you?

We loved every part of our tour. The hotels, activities, meals and company were exceptional. We are a family of four (14 and 17 year olds).

Our guides were flexible if we needed more or less time. They helped us pick our meals at night. Drew maps to local restaurants.  They translated for us when we needed help shopping, ordering food and other situations. They were full of interesting age appropriate information for each of our family members.

3. Do you have any suggestions on improving our services?

Our only suggestion is to provide a city map for each city. It would be helpful to find restaurants, shops and super markets.

Our guides drew us maps for this.

I will email you a few photos

China Travel Photos

Lovely People, Beautiful Scenery, Delicious Food

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wendy
Mark

Mark

UK

Reviewed on August 20, 2019

Hi Wing,

I have given a few comments below your questions, below. 

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

We very much liked the arranged tour, everything was very well organized and smooth, from the planning to the delivery. 

(2)  Do you have some suggestions for us to improve our service? 

In future, a break down of the costs would be good to see, as we felt that it was quite expensive. 

(3)  If you come to China again, would you like to use our service again?

Yes, if the cost was a bit better. 

By the way, our company can also provide online the “Yangtze River Cruise” and “Tibet Discovery” services, I hope we have chance to serve you again! 

This is good to know we will consider this when we return.

Thank you very much for your help with this trip we had a great time. 

Thanks

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Simona

Simona

Italy

Reviewed on August 19, 2019

Hi Wonder,

I'm sending you this e-mail because we wanted to thank you.
The organization of the tours was always perfect, your drivers and guides always on time and very kind and professional.
Thank you for everything, we will be pleased to insert a review on TripAvvaisor.

:)

ciao

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Roger

Roger

Reviewed on August 19, 2019

Hello Mr. Wonder.
We are back to Chengdu after a very beautiful and very nice trip in North Sichuan.
Thank you very much for your organization. It was perfect. Our guide Mary was really kind, efficient and helpful. The driver too. We really enjoy Huanglong and the Ruoergai region. A lot of amazing discoveries all along this trip.
Thank you very much also for the little gifts as souvenirs of Chengdu.
I hope that we will travel in China again.
Best regards.

Date of Experience: August 7, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Manju, Bob and Chetan Hertzig

Manju, Bob and Chetan Hertzig

USA

Reviewed on August 16, 2019

Dear Johnson, 

We are back from our wonderful trip to China and wanted to thank you for the effort you put in to make it smooth and comfortable for us. As we didnt speak the language, we appreciated being helped through all the airports which made things much easier for us. 

Your country is beautiful, so vast and with so much to see. All the meals we had were super delicious, the best one being in Xi’an at the spa resort. Truly, there was never a bad meal in China anywhere. 

We loved Beijing - Tiananmen Square and the Forbidden City were impressive, the Temple of Heaven, and walking through the Summer Palace and tombs of the Ming Dynasty, very lovely. The highlight though, was our climb to the Great Wall - amazing! Kevin, our guide in Beijing, was outstanding and went out of his way to cover it all while making sure we avoided the crowds. 

In retrospect, we might have spent less time in Xi’an, where we traveled back to 221 BC to see the Terra-cotta Warriors and browse through the Muslim Quarters. Our guide, Timo was very professional. Perhaps though it might have been better to spend a few days in Sichuan where the pandas live. We also loved going to Lhasa and our guide, Zhou Ma, was extremely knowledgeable and personable. Shanghai was not to be because of the typhoon, so going back to Beijing for the Lama Temple, Confucius Park, Imperial College and zoo was the right thing to do. We also appreciated upgrading to a suite at the Dong Fang. Our guide, Sally, and pick up person, Cherry, were very good. On the whole, it was a fabulous tour. Once again, thanks for all your help in making it happen. 

Date of Experience: August 5, 2019
Trip Type: Traveled as Families
Tour Customized by: Johnson
Steve

Steve

Australia

Reviewed on August 16, 2019

Ok, perfect, thanks Vivien.

We will try and get laundry done in Chengdu I think.

Trip has been great so far. Angelina was a great guide. Zhangjiajie was amazing and a perfect start to our trip. 

We are just at the airport now waiting for flight to Chengdu. Looking forward to seeing some pandas.

Date of Experience: August 5, 2020
Trip Type: Traveled as Families
Tour Customized by: Vivien
Prashanth

Prashanth

USA

Reviewed on August 15, 2019

Hi Leo,

Thanks for your email. We had a great trip in China and thank you for meeting us in Chengdu!

Of the various guides, the best guides were Laura (in Shanghai) and Smiley (in Guilin / Yangshuo). They both chose excellent restaurant, great ambiance, very good selection of food and also gave us choices. They both made us fell very much at home. I would highly recommend them. Smiley’s English was excellent and very much fun to talk to. She even made an effort to take us to clean rest rooms as she knew my wife was very particular on rest room cleanliness.

Eban in Chengdu was good as well, but it was a short meeting with him. 

Willy was fine in Xian and was helpful during the trip. His English was excellent! One area of opportunity for him is to become a better listener. He has great communication but sometimes does t listen. 

Lily in Beijing is an excellent person, but her English can be improved. Many a times we could not understand what she was saying and we had to keep asking her to repeat. She was very good with the kids. She gave us local Beijing candies (very kind of her) and the kids loved it. Also on the food in Beijing, I wish it was as good as other places. The quality of food was not great compared to the food we got in Shanghai/ Guilin/Chengdu which was great! Also the restaurant ambience was not very good. But lily was great. May be this is an area for improvement for Beijing section. Better selection of restaurants. 

Overall an excellent and memorable trip

Also thank you for taking the time to meet with us and for the great time we had chatting with you! Also thanks for the gift. 

Thanks

Date of Experience: July 13, 2020
Trip Type: Traveled as Families
Tour Customized by: Leo
Nathalie

Nathalie

France

Reviewed on August 15, 2019

Hi Lyn,

We enjoyed our trip very much. Both our guide and driver were efficient and gave us good informations. We are now going to Indonesia. I will try to find some time to send you pictures when I am back in France.

Best regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lyn
Susan and Shelley

Susan and Shelley

Canada

Reviewed on August 15, 2019

Hi Lyn,

We are at the airport, ready to fly back to Canada. Thank you for all your support and to all the guides for taking such good care of us. All the best.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lyn
Adam

Adam

Denmark

Reviewed on August 15, 2019

Hello Tracy,

I am looking back to an amazing holiday in Tibet. You are a big reason of that holiday for me. I appreciate your work and help very much.

Date of Experience: August 2, 2019
Trip Type: Traveled as Families
Tour Customized by: Tracy
Rachel

Rachel

New Zealand

Reviewed on August 14, 2019

Hi Lily.

We got back from our trip last night. After the issue with the hotel on the first night, things generally went smoothly for the rest of the trip, and we had a good time

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lily
Michel

Michel

France

Reviewed on August 14, 2019

Hi Wonder,

Seems answers below

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Very fast and very accurate.

2.    How’s the service of the drive during your trip in Chongqing and how’s the cruise? The service drive was fine. We were not aware that the park was so far. In fact, for European people fairy mountains are not so surprising as we have already seen this type of landscape. We could see only the three natural bridges that are so gorgeous!The cruise was good and was quite as promised (except embarkment in fengdu). People on board were very careful with us.

3.    Would you like to recommend our company? Absolutely! Best regards

Date of Experience: August 5, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Jen

Jen

Canada

Reviewed on August 14, 2019

Good Morning Lily,

Just wanted to let you know that we are on our way to the high speed train station in Changsha to catch our train to Shanghai now and it appears we are back on track to catch our international flight to Tokyo ! Thank you so much for all you have done to help. One question for you. Am I correct that you have arranged an English speaking guide to pick us up at the train station in Shanghai to take us to the airport for about 10:00pm? Please confirm and if so, let me know the name and number for the guide. And since we will have about 2 hrs and 30 minutes between, would it be possible to do a short drive tour to see Jinmao Tower or the Bund before going to the airport? Please let me know if this is a possibility to arrange. Many thanks! Jen

Hi Lily, sorry I missed your call. I was at the ticket counter getting our train tickets and all is good. Thank you for the info on Shanghai and I understand completely. We will meet the driver at the South Exit - that is perfect! Thank you again for all your help and I will update you when we arrive in Shanghai! Have a great day!

Hi Lily, we have arrived in Shanghai, met our driver and are now on our way to the Pudong Airport!

Date of Experience: August 4, 2019
Trip Type: Traveled as Families
Tour Customized by: Lily
Clemens

Clemens

Germany

Reviewed on August 13, 2019

Dear Leo,

In the meantime we have arrived back home in Germany.

The river cruise was a really good experience.

As I told you earlier on we were really happy with our guide Jay in Chongqing as well as with Nancy in Yitchang.

One has to say that your entire organisation worked very well in our case.

Speaking about the staff on board the boat, they were just great. Friendly and always helpful.

Because of the booking situation on board we were offered an upgrade to the explorer suite, and we took it. Awesome. The food was really nice, no problems at all for us westerners, whatsoever.

Overall this was a great experience which we recommend without any restrictions.

Thanks again.

Best Regards

Date of Experience: August 6, 2019
Trip Type: Traveled as Families
Tour Customized by: Leo
Surtina

Surtina

Indonesia

Reviewed on August 12, 2019

Dear Jack,

The tour was Very Good Overall.

Zhengzhou tour Guide was very very good. Jenny is very good lady, very attention to Us and Very patient.

We love the Zen Music so much, the Grottoes also amazing. The restaurant also all served good food. She brought us to good restaurant.

Hotel at Zhengzhou was Pretty good

The driver also very Good. 

Putuoshan are amazing islands . Very big and Very beautiful islands. 

Just the problem was the transportation there, all must use the park bus. And We must pass many stairs to the hotel.

All the places are Beautiful, nice beach.

That’s all For my opinion 

Jenny is the best guide I’ve Meet in China.

Thank You

Date of Experience: August 5, 2019
Trip Type: Traveled as Families
Tour Customized by: Jack
Peter Ong

Peter Ong

Netherlands

Reviewed on August 12, 2019

Dear Miss Ashley He,

Our tour on the President no.7 was excellent!

  1.  Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Yes, indeed!
  2.   How’s the service onboard? The service onboard was very good.
  3.  Would you like to recommend our company? I certainly will! 

Yours sincerely,

Date of Experience: August 8, 2019
Trip Type: Traveled as Families
Tour Customized by: Ashley
Alberto Villar

Alberto Villar

Spain

Reviewed on August 9, 2019

Hello Lyn

We are in Madrid Back

Your organization was Great.

I really believe that your agency is worthy.

Thanks a Lot

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lyn
Grace Moon

Grace Moon

Korea

Reviewed on August 8, 2019

Dear Riley,

This is a late thank you note for all your assistance during our July trip to Hangzhou.

Though we didn't quite start on the best note possible, we had a very good time after all.

Our driver and guide were both very responsible and pleasant to be with, and the tour program was quite satisfactory.

I still would be hesitant to recommend Wyndham Grand to those who plan to travel to Hangzhou, but we were very grateful to your kind efforts and the hotel manager's prompt actions. 

Again, thank you for everything, and we hope to work with you again in the future on another trip to China.

Sincerely,

Date of Experience: July 18, 2019
Trip Type: Traveled as Families
Tour Customized by: Riley
Margaret Briskin

Margaret Briskin

USA

Reviewed on August 11, 2019

Dear Lily,

We had a wonderful time on our President 8 Yangzi River Cruise!  Our guide, Nina, was very helpful.  I think we were the only English-only speakers on the cruise. 

We got busses from FengDu to Chongqing. 

Thank you for your help arranging the train rides, this cruise and the Chongqing visit with Portia. 

Sincerely,

Margaret Briskin

China Travel Photos

At the end of our cruise, with guide Nina

Date of Experience: August 5, 2019
Trip Type: Traveled as Families
Tour Customized by: Lily
John

John

USA

Reviewed on August 11, 2019

Hi Leo,

Here is my review. I will likely post it on TripAdvisor to help other tourists out so they know what to expect. Let me know if you would like anything edited (such as the Wire Transfer vs PayPal part) if you find it harmful for your business. My intent is to describe my experience to other Western travellers that may have similar fears about booking a trip like this.

Thanks for all you did. The trip was both flawless and amazing.

I took a 2 week personalized vacation with Chendu Bamboo tours through China. I wanted to put some thoughts down to the TripAdvisor community as I had a lot of reservations going into it, and I hope my review will help clarify some of the items that I was uncertain of.

First, while I researching, I determined that I wanted to do a custom tour as none of the packages that I saw had everything I wanted. The towns I chose were Beijing, Xian, Dunhuang, Chengdu, Guilin and Shanghai. I submitted inquiries to multiple companies and ChinaDiscovery came back to me promptly with a very comprehensive tour that was detailed and in line with my expectations. The scary part of communicating my requirements was that it had to be done mostly through email, although the company was also quick to Skype call me to handle some of my more advanced questions.

If you decide to book a tour like this (and you are firmly in the middle class) this is and expensive endeavor. For you to pull the trigger, you can expect 4 big expenditures. First, you will need to put 1/3 balance down on the trip to reserve the reservation. That 1/3 was placed through PayPay, and the Paypal account that I placed it to did not look anything like the business I was dealing with. It was scary sending the money to such a strange account, but in the end, the transaction was fine. One point of confusion...you may research and book through ChinaDiscovery, however the invoice then turned into (in my case) Chengdu Bamboo International Tours Co, Ltd. I don't fully understand the relationship, but it was legitimate, although a little confusing of why the website said one thing, but the actual contractor that was doing the work said another. Another scary thing came later when I was asked to pay the remaining 2/3 balance, I was requested to do so via wire transfer. Again, a scary endeavor which I felt I would have no protection if the company was not legitimate. So fearing loss of funds, I reached a win/win compromise to use the Paypal account again (with Visa) to submit the funds. Once I received confirmation, the company executed the hotel, train and plane tickets flawlessly, communicating the reservations about 1 week later.

In short, my fears were unfounded.

You will also have to handle 3 other expenses. First, and not surprising are your international plane tickets, which I handled shortly after the deposit. But the 3rd and 4th were not known. As a US citizen, I needed to get Visas for myself and the family. A Chinese Visa costs about $160 per person, and to get it, you must carefully submit a form to the Chinese consulate in a designated region of the country. Because I delayed doing this, I needed to do expedited service. And because the form is brutal and requires you to send your passports to the Chinese consulate, I enlisted a visa expert (CIBT.com) in order to get in processed. Long story short, about $1K later, I received the last of the passports back from the consulate with about 2 days to spare. 

The other warning, since all the trips have drivers and tour guides that take you around, you are advised (not mandated) to give them tips. Unfortunately, there are no guidelines given or direction of how much to give. I spent time researching on the internet what were fair tips for always outstanding service. Now, 1 week after the trip, I still have no idea if I tipped fairly, generously or cheaply. But, calculate 2 weeks and 2 persons a day, you can calculate that it will cost you hundreds of dollars or thousands of Yuan.

Last warning to give about going to China...you'll need cash. Only some (not most) banks and stores are hooked up to the Visa and Mastercard system. This means, (1) you may need to search for the right bank to get cash in China in order to withdraw funds and (2) the vendors that you'll see only will take your cash. This caused some stress the first couple of days as I had trouble finding a bank that worked.

Now...for the good stuff. Once prepping for all that, the trip that was designed by Chinadiscovery (or Chengdu Bamboo Tour Company) was pretty spectacular. The guides were beyond great, and did a truly amazing, amazing job of being everything you would want as a tour guide. Prompt, flexible, funny, sometimes motherly, sometimes brotherly, open, honest, kind, insightful, human, knowledgeable and ...simply great. Each one in each town was different...but each of them took such pride in their cities/country that you are given a great gift.

The hotels were as good as it gets as well. Breakfast was included in all hotels...some food good, and other food great. The hotels were within walking distance to all the good things. For Beijing, 15 min walk to the Forbidden City. Shanghai? 5 minute walk to the River and 20 minutes to The Bund. I could go on, but the accommodations were really good. Combine that with flawless execution of all travel arrangements, it made for a stress free trip. The lunches were all Chinese and again, and food ranged from good to great. They always gave our family of 3 too much food for one sitting, and I felt embarrassed about leaving so much food behind.

In Beijing, our guide took us through Tienanmen Square, Forbidden City, Summer Palace, The Great Wall, and Temple of Heaven (among other places). When she took us to the train station, she insisted in walking us down to our seat on the High Speed railway car. When I asked if that is the company policy, she said 'that MY policy' (to ensure her clients get to where they are going). Amazing. We reached Xian for a day and Zoe gave us great insights of the growing city, the crowds, and life in China. Then onto Dunjuang, where Lily and her driver rearranged the schedule to ensure that we saw all the Silk Road sites. The schedule changes included her and the driver starting at 6AM (after we were picked up at the airport 10PM the night before) in order to ensure we saw everything. Then in Chengdu, Cherry helped so patiently with my wife's shopping at the Panda sanctuary. And in Guilin, Kennedy was awesome describing the land and China's ethnic minority. The insight for the rice fields and rivers were wonderful. We ate probably the best Chinese food of the trip in the fresh country air. Then finally, to Shanghai, where Zack was truly a joy, and one of the friendliest and enjoyable people I have ever met in my life. The city of Shanghai was amazing, and my son enjoyed it tremendously.

Two things I would do over if I could. First, I would plan to take it in June, not late July. We had to compete with the rest of China, which has summer break at this time. As a result, the places were packed with China tourist going to the same sites, which made the crowds a bit much. Second, I would have also altered the trip to spend 1 less day in Guilin and 1 more day in Shanghai. Other than that, I would not have changed anything.

China Travel Photos

Our Customized China Trip

Date of Experience: July 16, 2019
Trip Type: Traveled as Families
Tour Customized by: Leo
Cathy

Cathy

USA

Reviewed on August 8, 2019

Hello Zoe,

I’m sorry it took me so long to reply to you. We really appreciated your help in arranging our trip with such short notice. Usually when we travel we don’t use a travel agent and we spend many weeks planning. Because China is so large and we had only 10 days including flights we needed help in making decisions and you provided that. We had very good guides which made getting around easy. It would have been difficult to figure out getting around the airports and train stations by ourselves. The guides’ English ranged from good to excellent. We especially loved Carol in Zhangjiajie. She was fun and recommended really good restaurants! Johnny took us to a museum in Xian that was not on our itinerary and we enjoyed that. He also recommended a new market with many food vendors that was very fun to go for dinner in Xian. Our favorite places were Zhangjiajie, the Terra-cotta Warriors and the Great Wall. Our least favorite were the Jade Factory and the tea house. We felt they was some pressure to buy things and that is not something that interests us. We liked our hotels and their locations. We were able to walk to interesting places for dinner, especially the Hutong near our hotel in Beijing.

Zoe, you did a very good job for us. You always responded to my emails quickly, answered all my questions and gave us good advice. I think we must have kept you very busy. And you seem very friendly! I enjoyed working with you and I will write a review on Trip Advisor.

Thank you so much,

Date of Experience: July 8, 2019
Trip Type: Traveled as Families
Tour Customized by: Zoe
Eric Vierling

Eric Vierling

Reviewed on August 7, 2019

Hi Wonder, 

We arrived in Beijing today and received the tickets when we checked in. We’re all set for the trip. Thank you for all your help getting this taken care of.

Date of Experience: August 7, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
FieFie

FieFie

USA

Reviewed on August 7, 2019

Hi Wonder,

I will email you some of our pictures when I get back to US, so I don't have to use too much data in China.

1.     Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, most definitely. Mr. Wonder Wang is very responsive and patient. He even answered my questions at night time China time. He is extremely helpful, even helped us extended our hotel in Shanghai. I highly recommend Mr. Wonder Wang.

2.     How’s the service of the tour guides during your whole tour?

All of our tour guides were very good, especially Smiley in Guilin. She was very friendly, knowledgeable and flexible. She went above and beyond her duty. I recommend her highly. Bailey in Shanghai was also very friendly and knowledgeable. Even after her duty was completed, she wanted to help us looking for a taxi. 

3.     Would you like to recommend our company?

Most definitely. 

Thank you for all your help, Wonder.

You are very helpful.

Date of Experience: July 14, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Patricia

Patricia

Netherlands

Reviewed on August 5, 2019

Hi Wendy,

Thanks for your email.  We arrived back in the Netherlands last week, immediately back to work so quite busy. Need another holidays.  :-)

Kindly find our reply to your questions below.

I have given our review on Tripadvisor and will recommend your company to our friends and family.

To give you some feedback on the hotels we stayed in this trip:

- Novotel Peace Beijing - Great location, very comfortable with connecting rooms, great service, great choices for breakfast, acceptable good quality

- Novotel SCPG Xian - Great location, very comfortable with connecting rooms, great service, great choices for breakfast, acceptable good quality

- Somerset Chongqing - Location ok, very comfortable, great service (change our room promptly due to broken aircon), limited choices for breakfast, acceptable ok quality

- Santo Domingo Wulingyuan - Great location, very comfortable, limited choices for breakfast, quality is not good at all.

- Sunrise on the Bund Shanghai - Location can be better, very comfortable but no connecting rooms, great choices for breakfast and acceptable good quality

Hope the above helps.

Thank you again for the great service and memorable trip.

Best regards

Date of Experience: July 14, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Ross Wrigley

Ross Wrigley

Australia

Reviewed on August 1, 2019

Hi Lyn,
Thank you for your email. We have now returned from our most interesting trip to China.
My son and I thoroughly enjoyed our cruise aboard Yangtze 8.
Unfortunately my wife had to return to Australia for medical reasons before the cruise and was not able to come with us.
The highlights - Andrew and I particularly enjoyed the Little Three Gorges excursion and the Mini Three Gorges option as well. We chose the upstairs dining option and appreciated the quieter meals and friendly, helpful staff there.
I have included a couple of our pictures which you are welcome to use if you wish. I would recommend this cruise to others and thank you for your assistance in arranging our booking beforehand.

Kind regards,

China Travel Photos

View on the Cruise Trip

Date of Experience: July 16, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Amanda, Katelyn, and Don

Amanda, Katelyn, and Don

Canada

Reviewed on August 4, 2019

Hi Vivien,

We thoroughly enjoyed our time in China. Thank you so much for coordinating things so very well. Thank you also for the thoughtful gifts. We highly recommend your tour company. :)

Date of Experience: August 2, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Jennifer Cutillo

Jennifer Cutillo

Canada

Reviewed on August 3, 2019

Greetings Lily!

Firstly we want to say thank you from the bottom of our hearts for the very kind gift you left us at the hotel! We also want to tell you that we love your city and had a wonderful day at the panda reserve! 
Thank you again and have a wonderful weekend!

Date of Experience: July 28, 2019
Trip Type: Traveled as Families
Tour Customized by: Lily
Michelle

Michelle

Indonesia

Reviewed on August 1, 2019

Hi Wing,

Sorry for late reply. 

 (1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

 I want to share to my friends.

(2)  Do you have some suggestions for us to improve our service?

Nothing to improve i think, it's really good service.

(3)  If you come to China again, would you like to use our service again?

Yup, sure. I will use again, if i need it.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Jesus

Jesus

Australia

Reviewed on August 1, 2019

Hi Wonder,

I just wanted to say that Gila was great. She is very nice and easy to talk too! She knows a lot about Chengdu and pandas and I had a great time with her. When I come back I will book her again for sure.

Thank you for organising everything, it was great. Very happy with the service.

Date of Experience: July 23, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Roger

Roger

USA

Reviewed on August 1, 2019

Hello Wonder,

Please see my feedback below.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, travel consultant responded email very quickly.

 2. How’s the service of the tour guides during your whole tour?

Tour guides service are great. I like them.

 3. Would you like to recommend our company?

Why not. Everything worked well. From tour arrangement, hotel pick-ups, hotel drop-offs, drivers and so on...

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Anthony Tamer

Anthony Tamer

USA

Reviewed on July 31, 2019

Dear Wing Zeng:

We recently just arrived back home and back to work again.

Thank you once again for all of your time and support with our travel to Kunming and Guilin.

Here is some feedback that you requested.

Question 1.

The tour arrangements were excellent and our family is fully satisfied with the visit you arranged for us at Kunming and Guilin.  Yes, I will definitely recommend your company to other family members and friends who would like to visit China.

Question 2.

Your service is top notch, because from the beginning, you provided excellent options, travel flexibility arrangements, and very good communication.  Please keep up your excellent work.

Question 3.

Not if I return to China, but when I return to China, I will definitely contact you for some more tour arrangements.  It is nice to know that you operate with several tour guides and locals at all of your major travel destinations throughout China.

Once again, thank you for all of your time and support.

Sincerely,

China Travel Photos

My Family Traveling Guilin and Kunming

Date of Experience: July 11, 2019
Trip Type: Traveled as Families
Tour Customized by: Wing
Arina

Arina

Singapore

Reviewed on July 31, 2019

Thanks for your email Wendy. 

We had a great trip thank you.  Everything went very well.  I am back at work now and busy trying to catch up on things.  I will provide some more detailed feedback over the weekend but as a general proposition everything was fantastic.

Thanks so much for all your help organising things.

Kind regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Daniel

Daniel

USA

Reviewed on July 31, 2019

Hi Wendy - I'm sorry for the late response.

Everything went perfectly during our trip and we had a great time. The train connections you booked for us were ideal and timing worked out great. Guilin and Yangshuo were well worth the trip. We even made it out to the rice terraces in Longsheng. 

Your help is much appreciated. I will definitely reach back out if we plan a next trip to China and will recommend you to anyone else who needs help with travels to China.

Review on tripadvisor was just posted, too.

Thanks again!

Date of Experience: July 8, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Sarala

Sarala

India

Reviewed on July 21, 2019

Hi Mike

Good evening

I am Sarala from Chennai, India

I am one of 3 visitors from India who visited China tour recently. It was wonderful experience visiting these places. After the whole trip I felt we could have skipped Nanjing and suzou.

Lee from Zhangjiajie and Jessy from Kunming are the best guide come translator during our trip.

On the whole the trip was wonderful and will look to see rest of china in future. Thank you.

Best regards

Date of Experience: July 8, 2019
Trip Type: Traveled as Families
Tour Customized by: Mike
Ang Siok Tuan

Ang Siok Tuan

Brunei

Reviewed on July 19, 2019

Hi Wing

Please see my feedback below.

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

The arrangement was well done and certainly will recommend your service to friends and relatives

(2)  Do you have some suggestions for us to improve our service?

No suggestions

(3)  If you come to China again, would you like to use our service again?

Yes if the price is competitive

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Lim

Lim

Singapore

Reviewed on July 16, 2019

Sure Ashley.

Q1. The travel consultant, Ashley, was very responsive and helpful. She offered useful advice and tips.

Q2. Our tour guide, Kiki, was excellent.  She was very knowledgeable and went the second mile to make our tour very enjoyable.

Q3. Yes, I will definitely recommend China Discovery to my friends.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Ashley
Maciel & Vaughan

Maciel & Vaughan

USA

Reviewed on July 15, 2019

Hi Wing

Thank you for your email and chaser, and apologies I have taken a little while to get back to you.  Below are my comments

(1) How do you like our tour arrangements and are you willing to recommend our service to your friends?

Everything was perfect, from guides to actual tours etc, yes would recommend and have already.

(2)  Do you have some suggestions for us to improve our service? 

Only thing would be for guides to provide an option for lunches, most of ours were really good, but an option for non Chinese food would be good also.

(3)  If you come to China again, would you like to use our service again? 

Yes definitely

Kind regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Anne

Anne

Australia

Reviewed on July 15, 2019

Hi Vivien,

I am writing to thank you for our wonderful trip to china. All the guides and drivers were great and taught us a lot. Our hotels were in good positions with our favourites being sunrise on the bund in shanghai and the Tianyuankui hotel in Pingyao. The others were a little dated and a bit too much alike. Thanks again for a great trip.

Date of Experience: July 9, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Giuseppe

Giuseppe

Switzerland

Reviewed on July 15, 2019

Hi Wonder

Sorry for my late reply. Just arrived yesterday back to Switzerland.

1.     Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, I have very appreciated your service. Fast and helpful answers.

2.     How’s the cruise experience?

The cruise experience was good. We liked the ship and the service on the ship. Especially the help of Melody taking care of us as the only non english speaking tourist.

Best regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Syndie Laichin

Syndie Laichin

Malaysia

Reviewed on July 14, 2019

Hi Wonder 

My feedback is as follows

1.     Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

  Yes Mr. Wonder was patient enough and gave swift reply to my email. 

2.     How’s the service of the tour guides during your whole tour?

  We had three guides for different places.  They were good at their job.  We felt welcome. 

3.     Would you like to recommend our company?

   I would recommend your company because it is solid and organized. 

Yours sincerely,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Chris Gurry

Chris Gurry

UK

Reviewed on July 12, 2019

Hi Ashley,

We had a very nice time in China and appreciate the service from your company.

1. You answered all of my questions quickly and clearly.

2. The service from all of the tour guides was very good however, I would like to identify Sally in Beijing as being exceptionally good.

3. Yes, I am happy to recommend your company to anyone that asks.

Kind regards,

Date of Experience: July 8, 2019
Trip Type: Traveled as Families
Tour Customized by: Ashley
Sabina

Sabina

Germany

Reviewed on July 12, 2019

Dear Lyn,

Thank you for the perfect organization of our trip, we really enjoyed it. I posted a lot of pictures at Facebook and I hope people will discover China and its image among Israelis will improve.

We very appreciate our guides, they were very pleasant and helpful, and our drivers-we felt comfortable and safe.

I will recommend your company to our friends.

Best regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lyn
Claire

Claire

China

Reviewed on July 11, 2019

Hi Echo,

We had a really wonderful trip - thank you for all of your arrangements. I really appreciate all of your efforts to accommodate our group’s many requests leading up to the tour.

The best single aspect during the tour was the quality of the guides in each city.  Each was excellent at flexibly accommodating our group’s requests, and in tailoring to the wide needs of our group, from my 74-year-old father down to my 11.5-month-old niece.

If I had to choose one detail of the tour to improve, it would be the hotel in Hangzhou, which compared relatively poorly to the great hotels in Beijing, Huangshan, and Suzhou in terms of room quality.  Even so, the breakfast at the Hangzhou hotel was excellent, as was the location.  

Overall, we had an extremely memorable trip, and are so happy that three generations could share such a wonderful experience together.  My parents have already recommended China Discovery to friends, and I will also be in touch again the next time we visit China and need guide services.

Thank you again for all of your efforts on our behalf for this tour!

Best,

Date of Experience: June 24, 2019
Trip Type: Traveled as Families
Tour Customized by: Echo
Solange

Solange

USA

Reviewed on July 10, 2019

Hi Lily,

Thank you so much for the little pandas and present. My kids loved them!  It was a very nice surprise at Chengdu. 

We are enjoying so much everything. I will send you an email when I get back home with some suggestions. Usually I never give reviews but because we love our trip to China so much I will take the time to send you some comments. 

Thank you again for everything! We are on our way to our last stop Beijing! 

Have a great afternoon!

Date of Experience: July 7, 2019
Trip Type: Traveled as Families
Tour Customized by: Lily
Fan Zhang

Fan Zhang

China

Reviewed on July 10, 2019

Dear Wonder,

See my response below. Thanks.

Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Yes. Wonder was very responsive and patient in addressing my questions and flexible with changes needed.  

How’s the service of the tour guides during your whole tour? The tour guide Eben was very professional and spoke excellent English. He was knowledgeable and experienced, making our tour relatively stress free while helping us learn a lot about the history and culture of Chengdu.  

Would you like to recommend our company? Yes.

Date of Experience: July 8, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
S.Madhu

S.Madhu

India

Reviewed on July 10, 2019

Dear Wang,

Thank you for arranging this tour, my team was very happy.

As per Contract suggestion, I have handed over the Complete tips money (Tour Guide + Car Driver) for Three days to Ms. Mary.

In future, if I want to Visit China, I shall contract your Company.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lyn
Jennifer

Jennifer

Australia

Reviewed on July 9, 2019

Dear Wonder

Thank you again for arranging an enjoyable trip.  And it was good that you warned me about the lack of real non-smoking rooms in those areas so that I was prepared – while I was assured by the hotels that the rooms were non-smoking, there was usually a linger of smoke in the rooms from previous occupants!

Another useful tip for any travelers taking this trip is to warn them to be prepared for the range of squat toilets (some were very clean, some were not) and to remind people to take their own toilet paper and have water to wash their hands in case there is no water in the taps (we encountered this is some toilets).  But we were prepared, so not a problem for us!

Please let me know if you have any questions regarding my comments.

Kind regards

China Travel Photos

Jiayuguan Great Wall, Large Baby Sculpture, and Rainbow Mountains in Gansu

Date of Experience: July 1, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Kate

Kate

New Zealand

Reviewed on July 9, 2019

Hi Wendy,

Apologies for the delayed reply, please see my answers below and I’ll leave a review on TripAdviser as well.

I have been recommending this trip loads as I really really loved it!

Here below are the questions for you: 

1.  Was your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

    Yes, Wendy was excellent and answered all my questions as well as gave me great recommendations for things that I wanted to do, I would definitely recommend.

2.  How was your tour? Are you satisfied with the tour we arranged for you? 

    The tour was fabulous, Jason was very. Knowledgeable, answered all my questions and his English was superb (which was great since my mandarin was non-existent!) The tour was just what I was after, the food was excellent and I’ve been raving about it ever since!

3.  Do you have any suggestions on improving our services?

    My one suggestion would be to have the accommodation closer to some walkable dinner spots. The hotel itself was lovely but as a non-mandarin speaker, I found it a bit isolated in the evenings when I needed to wander on my own to find things for dinner. If the accommodation was closer to Jinli Street perhaps it might be better?

Otherwise, everything was pretty much perfect!

Thanks so much for all your help.

Thanks,

Date of Experience: July 8, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
K Nicholas

K Nicholas

South Africa

Reviewed on July 8, 2019

Hi Rita,

Yes, everything just ended too quickly.

Both Anna and I are back at work in South Africa, so it is a mad house.

Firstly, I want to thank you for the excellent experience we had, that is 100% as a result of your good planning and execution of your planning.

We will send a further mail with photos as soon as we can.

Secondly, can you please pass on our thanks to all companies, drivers and guides you made use of for our trip.

Everything was PERFECT and we thoroughly enjoyed it.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Rita
Regine

Regine

Malaysia

Reviewed on July 8, 2019

Hi Echo,

Overall we are very happy with the tours, the guide and the driver.

We have nothing to complain and everyone is satisfied with their services.

Regards,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Echo
Henrique

Henrique

Brazil

Reviewed on June 28, 2019

Thank you Ashley,

I just arrived now in Amsterdam.

Everything was perfect, appreciate a lot,

Best regards, 

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Ashley
Lynn

Lynn

USA

Reviewed on June 25, 2019

Hi Ashley,

Was just going to email you.  Attached are the Evaluations Forms. I took them with me instead of filling them out with each guide. Please forward them to whomever should get them.

Here are the answers to your below questions:

1) The trip was great and I appreciate all the hard work you did. You answered all my many questions with speed and patience.

2) The guides were all great. Some better then others but all of them took care of our needs and were knowledgeable about the places we toured.  Most also recommended good restaurants and options for the evenings. 

3) I would definitely recommend China Discovery to anyone traveling to China.  It was a pleasure dealing with you.

I do have a couple of questions. One complaint was the regular train we had to take.  It was extremely dirty and I thought we had paid for 1st class but I didn't see any 1st class on that train.  We were in 2 seats together without a table but most cars had a table between the seats so not sure if this was an error or is that what we were suppose to get.  Also, Jeans, Joy and Melody used our passports and gave us money back at the end for Bob being over 65 and I guess for us being Americans. But Evelyn and Johnny never used our passports or returned any money.  We mentioned to them that was what had happened with the other guides.  Just wanted to let you know for future USA travelers.

Ashley, do you do tours for other countries beside China?  I loved working with you and we're thinking of possibly returning to Asia to tour other countries.  If China Discovery doesn't do other countries maybe you can suggest someone in Thailand and/or Indonesia?

Thanks again for all your hard work and making our vacation a wonderful experience!

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Ashley
Jessica

Jessica

Indonesia

Reviewed on July 7, 2019

Hi Wonder,

Yes, it is very good. Tina the guide have many info about the places and helpful towards my grandma. I just wish I didn’t missed my train so I can spend more time in each places.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Neil Redfield

Neil Redfield

USA

Reviewed on July 7, 2019

Hello Echo!

Sorry for the late reply. We all just got back into the USA last night, and we were travelling nonstop since the orphanage tour.

We had a great time on the tour - we got to do everything we wanted, and Frank was very helpful. It was great that he has done this trip to the same orphanage many times. His familiarity with the staff was clear. Ms. Yu was very excited to meet us, and we felt welcomed the whole time (plus, Brandon was able to join us no problem!).

Thank you for working to make this happen for us! We are all very, very grateful. 

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Echo
Louis

Louis

USA

Reviewed on July 6, 2019

Hi Wonder

Here is my feedback.

  1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

ANSWER:  our travel consultant is faster than the bullet train to answer my emails, and very patient in answering my questions.

 2. How’s the service of the tour guides during your whole tour?

 ANSWER: all the tour guides are professionals, and knowledgeable in their geographical areas and their jobs.

 3. Would you like to recommend our company?

 ANSWER:  Without a doubt - YES!  We will rely on your company for future tours.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Jennifer

Jennifer

Australia

Reviewed on July 6, 2019

Hi Wonder,

Thank you for your email. We had an enjoyable trip thanks. I will answer your questions by next week!

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wonder
Grace

Grace

USA

Reviewed on July 5, 2019

Hi Vivien,

Just wanted to let you know that we had a great time. Alex is awesome. Thanks.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Vivien
AOL

AOL

USA

Reviewed on July 4, 2019

Hi Wing,

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

 I loved our tour and felt it really fit our needs. I would definitely recommend it!

(2)  Do you have some suggestions for us to improve our service?

At the airports sometimes it was a little hard to read our names on the tour guides sign so maybe just write them a little larger. We always found our guide so it’s not a huge deal but might make it easier.

(3)  If you come to China again, would you like to use our service again?

We don’t have any upcoming travel plans but we would happily use you again and we do have some friends traveling next summer we plan on recommending you to them.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Ang Siok Tuan

Ang Siok Tuan

Brunei

Reviewed on July 4, 2019

Dear Wing Zeng,

I have reached home safely last monday, thanks for all the arrangement and we had enjoyed our trip.

I accidentally deleted the latest email if you could send again to me

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Brie

Brie

Reviewed on July 2, 2019

Hi Tracy,

I just wanted to email you and thank you for planning our China trip!  Everything was truly amazing and we had a wonderful time.  We were not sure what to expect since this was our first time doing a tour like this, but everything turned out really well.  The drivers and guides were always on time and very helpful and knowledgeable.  We also really enjoyed our local meal during the Xi'an tour at Mary's home - everything was delicious and her family was so hospitable.  Although, I know that we did have one mistake in our plans, but everything worked out for the best as we got to experience what we missed later when there was less of a crowd.  Anyway, thanks so much :)!  We will be sure to recommend your tour service to others!

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Tracy
Fion

Fion

Taiwan, China

Reviewed on July 2, 2019

Dear Rita,

I just back to Taipei this week, it was good with the tour in Kunming & Dongchuan. 

The Driver and Tour Guide are both excellent.

But the hotel in Dongchuan is there any better standard hotel?

I don't think it's qualified for Westerners.

Thank you for the arrangements.

Date of Experience: June 18, 2019
Trip Type: Traveled as Families
Tour Customized by: Rita
Diana Box

Diana Box

USA

Reviewed on July 1, 2019

Hi Wendy,

Our tour was great ,thank you for asking.  I will complete a survey on Trip Advisor.
1. How was your tour in China?  IT went without incident. The guides and drivers were attentive and knowledgeable and at all times we felt cared for and safe.

2. Are you satisfied with the tour we arranged for you?  Very satisfied!

3. Do you have any suggestions on improving our services?  None at the moment.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wendy
Massimo

Massimo

Italy

Reviewed on July 1, 2019

Dear Jack

Thanks for your e mail and sorry if I did not write to you earlier.

The journay went very well and overall above the expectation.

A very positive comment goes to the guides. They were all very helpfull and knowledgeable.

Thanks for your support on this journay. I will came back to you soon for another journay from Donuang to Kashgar. As to this last. Is your organization be able to cross the border and bring us to Tashkent in Uzbekistan?

Let’s stay in touch

P.S. if you need to leave my contact to one of your customer that is looking for reference please feel free to do so.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Jack
罗瑞灵

罗瑞灵

China

Reviewed on June 29, 2019

Riley,

你好。这次长江游轮大家都非常满意,谢谢你的帮助。我会在Trip Advisor 上给你写好评,也会把你推荐给我的朋友们。

祝好。

Date of Experience: June 18, 2019
Trip Type: Traveled as Families
Tour Customized by: Riley
Cindy

Cindy

Australia

Reviewed on June 24, 2019

Thanks Wing

I think I will just take myself there on the train. Thank you though and I will leave a good review on trip advisor. 

Cheers 

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Tibor

Tibor

Mexico

Reviewed on June 23, 2019

Dear Yanny,

Sorry, we are still on the road but overall very well organized and yes I would recommend you.

Regards,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Yanny
Marie Élise et Bernard et Marcel

Marie Élise et Bernard et Marcel

France

Reviewed on June 18, 2019

Dear Lyn

Everything was Perfect 

The young guy in the morning explained to us how to use metro for the evening return very clearly.

We had some rain at dazu, but not really disturbing.

Thanks again

Best regards from us.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lyn
Charles and Margarita

Charles and Margarita

Mexico

Reviewed on June 28, 2019

Hello Wing

We are back home and much work to complete from our absence

We are very happy of our trip and the Quality in the service and the people of China Discovery.

We recommend our family and Friends to visit this wonderful country of China and that they do it as we did.

Hopefully next year we can complete some of the missing places like Hong Kong and the Tibet.

We thank you very much on your effort to bring us this fantastic experience.

We suggest not to insist too much on the "tourist traps" like the silk factory or the pearl and make it more real and simple.

We will be in touch very soon, hoppely.

A Dios

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Mr. Tun

Mr. Tun

Myanmar

Reviewed on June 28, 2019

Ms.Wing.

Our happy trip was completed. I would like to say thank you very much to all of you including tour guides and drivers from every cities. Also we appreciated your important perfect arrangement. Hope to meet you and your service for next trip near future. Hope to meet more impressive China again. Thank.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Prashant

Prashant

India

Reviewed on June 28, 2019

Dear Echo,

Good afternoon! Sorry for late reply as was travelling. No worries for Lehsan tour, I enjoyed Chengdu Panda research centre visit instead.

I will like to thank you for organising the Tibet tour and would like to speak highly for the tour guide and the driver who made sure that the trip was a pleasant stay for us. I will like to also thank you for organising it since starting and being of utmost help at any time.

Thanks again and will get in touch in case I plan my next China trip.

Best,

Date of Experience: June 11, 2019
Trip Type: Traveled as Families
Tour Customized by: Echo
Subir Sil

Subir Sil

India

Reviewed on June 27, 2019

Hello Rita,

I had a successful and good trip. 

Thanks a lot for organising the trip. I will post a few snaps shortly on your website. 

Also will share my suggestion. 

Best regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Rita
Karen

Karen

USA

Reviewed on June 23, 2019

Hi Wonder,

I am in Nepal and returning home tomorrow. I will send a reply to these questions shortly. We THOROUGHLY enjoyed our visit to China and the tour guides were outstanding.

Date of Experience: June 15, 2020
Trip Type: Traveled as Families
Tour Customized by: Wonder
Alan

Alan

USA

Reviewed on June 22, 2019

My review:

We just returned from our second trip to China, both organized by Rita Jiang from China Discovery.

In 2016, I opted to visit Xi'an (Terracotta Warriors) and Chonqing, before getting on a Yangtze River cruise. I found Rita's name on some internet reviews and got in touch with her. I was a bit apprehensive, having never done business with a China-based travel consultant, but my fear turned out to be completely unwarranted. Rita and China Discovery exceeded my expectations by providing excellent, knowledgeable English-speaking tour guides that took care of all of our needs - transportation, lodging, some meals, and of course, the tours. Zero stress, everything was arranged and in place upon our arrival, thanks to Rita's efforts.

This year, we decided to visit Zhangjiajie, and I immediately went through my e-mails to find Rita's contact information. Once again, she did not disappoint me. We had a very tight schedule, but Rita was able to build a flexible itinerary that allowed us to see all the amazing sites we wished to see, in the all too short time we were in Zhangjiajie. Our tour guide, Carrie, was simply the best. She was prompt, professional, knew her way around the National Park, and most importantly, she had a great attitude. She was able to lead us though about 6-10 miles of hiking each day, and skillfully kept us away from the noisy tour groups that invade the area. Again, zero stress, everything was perfectly arranged.

As you can see from the other reviews, China Discovery, is a class operation. Rita's customer service was distinguished and made both trips very easy and pleasurable.

For those considering a visit to China, be aware that there can be some unforeseen challenges (an understatement). Utilizing professional tour consultants such as Rita, and China Discovery, is a very well worthwhile investment.

Our thanks to Rita, China Discovery, and Carrie for providing us with an experience to cherish for the rest of our lives.

Date of Experience: June 18, 2019
Trip Type: Traveled as Families
Tour Customized by: Rita
Chew Kc

Chew Kc

Malaysia

Reviewed on June 21, 2019

Good morning Lily.

My family had reached KL safely and is on our way taking bus to go back home in Johor state. Again, many thanks for the excellent arrangement for us to have a nice stay in Chengdu and Xian. We had enjoyed the nice sight seeing and histories of our old ancient cities, as a Chinese. Hope that the tips paid to the tour guides and drivers are to their satisfactory.

Date of Experience: June 18, 2019
Trip Type: Traveled as Families
Tour Customized by: Lily
Sally

Sally

Brunei

Reviewed on June 20, 2019

Dear Johnson, 

Good afternoon, I have also received the gifts you had sent. Love it. 

Please find your requested feedback below.

How are you? How’s the tour?

The trip arranged was pleasant and fun. My mom and I enjoyed it. 

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, the travel consultant (Johnson) was very prompt and quick in responding to our enquiries. In fact, the trip was almost a last minute arrangement and Johnson was able to schedule and arranged it accordingly. 

2.    How do you comment your tour arrangements?

The tour arrangement was relaxing,not that the plan was not packed. We had a lot of sights to visit according to the tour plan and I originally had doubts that we will be able to visit them. The tour guide was also flexible enough to rearrange the tour according to the weather and time of visit and made full use of it to enable us to visit as much as possible. 

Not forgetting, the driver as well was good in his job. The drive was long and tired and can be mentally exhausting; he did his best and the trip was comfortable. He was also courteous and his car was clean and spacious. 

3.    Are you willing to recommend our service to your people who also have an interest to visit China?

Yes, definitely. Its my second time using and overall experience were great. 

4.  Your general opinion on us?

Quick and prompt, Flexible in arrangement (without accomo or meals) and most importantly easy to contact and communicate with. 

5.    Do you have any suggestions on improving our services?

Overall, I had enjoyed your services in the 2 times, will definitely use your service. 

6.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

I have discussed with my mum and family, unfortunate, we are not comfortable with using images of us in it. Hence, we will share the landscape photos in which we have taken during this trip for your website, brochures, marketing and publicity purposes. We will share you in another email as we are unable to attach it here.  

Once again, Thank you so much Johnson, the guide - Mei and driver for making our trip possible and comfortable.

Thank You. 

Regards, 

China Travel Photos

Cute Pandas in Chengdu

China Travel Photos

Buddha in Mount Leshan and Mount Emei

Date of Experience: June 9, 2019
Trip Type: Traveled as Families
Tour Customized by: Johnson
Marcin Czerniakow MD

Marcin Czerniakow MD

USA

Reviewed on June 20, 2019

Hello Lily 

Thank you very much for the gifts, what a surprise!!!

We love them very much. 

We have a great time in Sichuan, next month we go to Switzerland for 2 week hike so our short hikes were a great worm ups. We hope we didn’t exhaust Robert too much :-) . 

Working on our schedule for next year, this year booked already. Will send you updated website when put all the Sichuan photos.

Date of Experience: June 14, 2019
Trip Type: Traveled as Families
Tour Customized by: Lily
Yvette Nissen

Yvette Nissen

USA

Reviewed on June 20, 2019

Greetings,

The trip was everything we asked for. The hotels were centerally located and we had no problem navigating thru the city to eat and shop.

 The guides were more than helpful. They all gave us their cell numbers for if we needed assistance whether we were on their tour or not. Each guide (particularly Lob Song in Tibet) were so kind, understanding and helpful with my husband's disability and my breathlessness at the high altitude.

The trip went flawlessly. Never were we left to fend for ourselves and in fact the driver who took us to the airport in Xian walked us all the way to security and made sure we had no problems getting thru on the way to Tibet. (this was a great help as my luggage was overweight and the airport agent spoke no English)

The tours were comprehensive and the guides spoke very good English and gave us great suggestions. The restaurants picked for our meals were more than satisfactory. (Great Food, even the ones around the hotels)

The hotels were quite comfortable and had nice cafes and restaurants either in them or just a few steps away.

The ShamBala had a nice little café next door that displayed art by a Tibet artist names Zhon Hua. I have been trying to find her at work for sale on the internet, but have been unable.

 Perhaps you have a lead on this? EXAMPLE

She paints young some young Tibet children (one called Monk Boy) that I like very much

You did a great job arranging the tour it was all we asked.

My sincere thanks

Date of Experience: June 4, 2019
Trip Type: Traveled as Families
Tour Customized by: Echo
Julie Wiley

Julie Wiley

USA

Reviewed on June 18, 2019

Rita:

Me, my mother, Kristy Gregg, and my daughter all took a trip with your company last month. I wanted to let you know what a fantastic job Eric did as our guide. Eric was our guide in Beijing. He was helpful and considerate. His English was very good and he went the extra mile to help us with every detail while we were with him. We especially enjoyed his smile and kind demeanor.

Date of Experience: June 11, 2019
Trip Type: Traveled as Families
Tour Customized by: Rita
Rob

Rob

UK

Reviewed on June 15, 2019

Hi Wonder,

The China Water-towns Photography Tour was very great. Everything went very smoothly and the tour guides were friendly and knowledgeable. The communication with China Discovery was great and emails were answered very quickly. Overall I’d say that the tour was 5-star and great value.

I am happy for you to use the above comments and pictures on your website.

China Travel Photos

China Travel Photos

China Travel Photos

Beautiful Water Town in China

Date of Experience: June 10, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Luis

Luis

Mexico

Reviewed on June 14, 2019

Hi Tracy,
The trip was incredible! I will definitely recommend China Discovery for traveling adventures in China.
Here are our guide rankings in order.
1. Dolma - Lhasa

2. Judy - Zhangjiajie

3. April - Shanghai

4. Kelly - Xi'an

5. Randy - Beijing

Thanks again for your help during this adventure, greatly appreciated, Tracy! 

Best regards,

Date of Experience: May 26, 2019
Trip Type: Traveled as Families
Tour Customized by: Tracy
Agnes

Agnes

Thailand

Reviewed on June 11, 2019

Hi Wendy,

Reply as per below.

Was your travel consultant of our company patient enough to answer your E-mail and patient enough to answer your questions?

Wendy was super helpful. She was enthusiastic helping to arrange all little details I requested and got everything all organised.

2.  How was your tour? Are you satisfied with the tour we arranged for you?

The tour was very good. All the guides were waiting for us at the transfer points. They were knowledgeable and helpful. 

3.  Do you have any suggestions on improving our services?

 Not actually about your services but about the queuing. At sightseeing places elderly people should have privilege to enter first.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wendy
Mario Ruffoni

Mario Ruffoni

Switzerland

Reviewed on June 11, 2019

Dear Vivien Li,

I want to first of all thank you for having organized in a perfect way and according to our particular desires the Tour.

Helen was a perfect guide, very competent, kind and with excellent English. The driver is excellent and prudent. The selected restaurants of excellent quality, which made us very much appreciate Chinese cuisine. Also good choice of hotels.

The region from Dunhuang to the Rainbow Mountains was very interesting, the highlight of our trip. For our choice we have only few days: what more day would have been useful to see all the beautiful things that this region offers.

I am quite old (75 years) and I was already tired from the previous travel facts (Beijing, Datong, Pingyao, Xian and Longmen) and for this reason we decided not to go to the Mati temple (which would have taken some time in the car) , although as an architect I was very interested to Mati. Helen suggested we see some interesting things in Zhangye and for us was OK.

We had already been served by China Discovery two years ago: we were very happy on 2017, as we have been now. We also had a very good impression of this modern China, very well organized, clean and welcoming.

Thanks again for everything

Date of Experience: June 2, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Susan

Susan

Reviewed on June 11, 2019

Hi Catherine:

This is Susan Lee. Thank you for organizing my trip to China (Chengdu, Tibet and Xi'an). I was in China in 1987 but did not visit these cities but in general I see such so much modernization. I had a great time. Attached are the evaluations for each of the cities. Would you kindly send the evaluations to the local agencies in Tibet and Xi'an. Under separate cover, I will send some photographs of pandas. Once again, thank you preparing the itinerary. Best regards.

China Travel Photos

Happy Panda Eating Bamboo

China Travel Photos

Tired Pandas Resting

Date of Experience: June 4, 2019
Trip Type: Traveled as Families
Tour Customized by: Catherine
Renata e Amanda

Renata e Amanda

Brazil

Reviewed on June 11, 2019

Dear Tracy:

Good evening!

I’m back to my home and I want to thank you for the beautiful gifts you gave to us! We loved them!!! The fan is written in chinese, can you translate to me?

We enjoyed very much all the trip!

Our guides were very nice people and helped us with everything we needed and became our trip much more comfortable and pleasurable! We’ve had a wonderful time in China!

Thank you so much for everything!

You can be sure that I’ll give the best compliments about you and China Discovery to my friends!

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Tracy
Franklin

Franklin

USA

Reviewed on June 9, 2019

Hi Wendy,

Here are my reviews.

1.  How's your travel consultant? Is your travel consultant fast / patient enough to answer your emails? 

Travel Consultant was quick to response to all my question. I could not have been more please with the response.

2.  How was your tour? Are you satisfied with the tour we arranged for you?

The tour was awesome..  The tour guide was patience and extra special and I would recommend her to any of my friends.  The driver was also good as my family and I felt safe through out the entire trip.  Thanks again Lindsay and John our tour guide and driver.   

3.  Do you have any suggestions on improving our services?  

No suggestions! Just continue to do what you do best.

Date of Experience: June 3, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy
Senthil

Senthil

India

Reviewed on June 8, 2019

Hi Lyn

BIG THANKS for your support and coordination in making our China Trip wonderful. Just returned this morning covering all written in the plan across three cities. The guides were wonderful - supportive, accommodative and knowledgeable and the plan well paced.  Share our thanks and regards to all three - Helen, Kelly and Fergie.

Travel was very smooth and done seamlessly.  

Sure would recommend you and China Discovery anyone trying to visit China.

Best Regards

Date of Experience: June 4, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Siao Yan

Siao Yan

Singapore

Reviewed on June 9, 2019

Hi Vivien,

Thanks for your email. We had quite a good trip, thanks to the fine weather and friendly tour guide, Jenny, and driver. Above all, we enjoyed our stay at the hotel which you had arranged for us. We greatly appreciate that the hotel is located at a strategic location where we can reach subway stations, convenience shops, affordable eateries and the shopping district with ease. 

Thank you for all the kind service you have rendered us. :)

Regards,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Vivien
Marcin

Marcin

Reviewed on June 9, 2019

Thank you Lily 

We had some much great time this year in PRC that we will come back next year for at least 2-3 trips.

Our map of china is slowly getting filled.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lily
John

John

Canada

Reviewed on June 8, 2019

Hi Mike,

Pls see my answers below.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Travel consultant’s responses were prompt. 
2. How’s the service of the tour guides during your whole tour?

I only booked the Yangtze cruise so there was no tour guide.

3. Would you like to recommend our company?

I liked the service received and I am happy to recommend Mike for his great customer service!

Date of Experience: June 3, 2019
Trip Type: Traveled as Families
Tour Customized by: Mike
Jane

Jane

USA

Reviewed on June 6, 2019

Dear Johnson, 

Please see my feedback under each question.

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes. My travel consultant Mr. Johnson Wang was courteous, responsive, and fast to answer all our questions. We totally relied on him for everything. He informed us on any last minute changes, how to get Chinese currency economically, and provided documents required for Chineses visa and trip itinerary accurately. 

2.    How do you comment your tour arrangements?

The tour was tailored to meet our needs. The four of us had specific departure and return dates. We couldn’t find any China tours in the USA to fit our needs, China Discovery was able to assemble a private tour for us. We had a van, a driver, and a local tour guide in every city. Our schedule was flexible. We didn’t spent any time at unwanted gift shops. We were able to fully enjoy Beijing, Xi’an, Shanghai, the beautiful scenery, and interesting history of each site we visited. 

3.    Are you willing to recommend our service to your people who also have an interest to visit China?

Absolutely. We will be happy to recommend China Discovery to our friends, neighbors, and relatives. 

4.  Your general opinion on us?

China Discovery was there to provide excellent services. They were able to solve any issues quickly. We were relaxed and happy during our trip. 

5.    Do you have any suggestions on improving our services?

The tour guides were excellent. If they can improve their English speaking skills a little bit more, it would be even better. Our first guide had excellent knowledge in history, but he speaks a little too slow. The second guide had excellent English speaking skills, but his voice was low. It’s hard to hear him well when we sat at the back row of the moving van. 

6.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

You can use my comments on your services.

Date of Experience: May 22, 2018
Trip Type: Traveled as Families
Tour Customized by: Johnson
Gary

Gary

Malaysia

Reviewed on June 6, 2019

Hi Catherine,

Refer my reply below. 

Thks & rgds

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yup. 

2.    How do you comment your tour arrangements?

Very well organized. Catherine was able to provide advice and suggestion and recommended a few hotels for us to choose based on our request. Our tour guide Miss Symphony was very knowledgeable and able to explain the history behind the places that we visited. She took very good care of us throughout the trip. Special thanks to the driver too for helping us with out luggage and also recommending some good restaurants to try out. The homestay recommended by Catherine was fantastic. Overall, we had a great time and enjoyable trip. Thank you for the wonderful memories. :) 

3.    Are you willing to recommend our service to your people who also have an interest to visit China?
Absolutely. 

4.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?
Yes you can. :)

 

China Travel Photos

Nice Beijing Tour

Date of Experience: June 3, 2019
Trip Type: Traveled as Families
Tour Customized by: Catherine
Carol

Carol

UK

Reviewed on June 5, 2019

Morning Vivien 

Yes we are now back in the UK after a wonderful holiday/tour in China. 

We had an absolutely fantastic time, enjoying all the wonderful sight, with all the guides who took care of us.  Everything went extremely smoothly and it goes without saying that we would have no hesitation in recommending China Discovery.

However, we will be in touch shortly with our feedback, as requested.  As you can imagine it’s been hectic since our return and recovering from the jet lag !!

Kind regards 

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Vivien
Akshay

Akshay

India

Reviewed on June 4, 2019

Vivien

Sorry this mail came again no issues regarding credit card. I take this opportunity to thank you again for excellent tour program arranged by you. All the arrangements were extraordinarily good, this includes hotel selection, itinerary. The guides at all places were very good and knowledgeable in their subjects. The local travel arrangements were very good. I wish all success to you and your team in all times to come.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Vivien
Sang

Sang

Korea

Reviewed on June 4, 2019

Dear Zoe,

Thanks for your information.

Our days in Lhasa were very good. Only one downside is that we were not able to see sky full of stars because of not so good weather.

Thank you very much for your assistance.

Best regards,

Date of Experience: June 2, 2019
Trip Type: Traveled as Families
Tour Customized by: Zoe
Devraj

Devraj

India

Reviewed on June 3, 2019

Hi Zoe,

Yes my Zhangjiajie trip is over. Had a wonderful time. David, my guide, was just wonderful. At present I am in Beijing waiting for my return flight.

Sure you can put my feedback & photos in ur website. Send me a link I will do it.

Anyway thanks for all the arrangements.

Date of Experience: June 1, 2019
Trip Type: Traveled as Families
Tour Customized by: Zoe
Mariam

Mariam

USA

Reviewed on June 3, 2019

Hi Vivien,

Thank you for taking care of our group, they had a great time!

Let me know once you hear back from the bank.

Thank you!

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Vivien
Michelle

Michelle

USA

Reviewed on May 31, 2019

Hello Ashley!

I'm good, the tour was great! Here is my evaluation:

1. My travel consultant was both fast and patient and extremely helpful in helping us create a great tour for our family.

2. The tour guides were both great, they had good English and good knowledge. We were dropped off at the airport in Xi'An over 4 hours before our flight, so it would have been nice to spend more time at one of the sites or be taken somewhere else.

3. I would definitely recommend your company!

Thank you so much for all your help!

Date of Experience: May 27, 2019
Trip Type: Traveled as Families
Tour Customized by: Ashley
Mickie

Mickie

USA

Reviewed on May 31, 2019

Hi Wing,

I just sent you the questionnaire and my thoughts on the trip.  Also, here is a blurb that you can post into your website as per below:

China Discovery has a numerous variety of tours on offer, and they have a great team of agents to help you customize your plan. They go above and beyond to ensure that your trip is planned just as you want it to be.  My family and I took a trip to Xi’an and a Yangtze River Cruise. Our agent, Wing, did a fabulous job with everything!  We can not speak highly enough of her or the cruise.  We also had a special request to be on the 4th floor and she was able to arrange this too.  All of the hotels were outstanding, the guides and excursions and tours were great and everyone’s English was perfect!  The food was delicious, and the guides are very personable and extremely knowledgeable.  You can’t go wrong with China Discovery.  I give them 5 stars!

Date of Experience: May 20, 2019
Trip Type: Traveled as Families
Tour Customized by: Wing
Lisa

Lisa

Reviewed on May 30, 2019

Dear Ashley,

I assume you were the travel consultant in question 1, so my answers are:

1.  My travel consultant was excellent. She was very patient and thorough in answer my many questions. She always replied promptly and courteously. She was a real pleasure to deal with.

2.  The staff of the ship treated us very well.  I think we were the only English speakers aboard, but they made sure that we always had an English-speaking guide when we went on the excursions.  We really appreciated that. The staff were quite pleasant and many spoke excellent English. They were also very well organized.

3.  Yes, I would definitely recommend your company!

Minor point:  When we docked for the White Emperor City excursion, there were several other cruise ships next to us. The Yangtze Gold was the prettiest ship there!  It was also really easy to identify thanks to the gold on the top deck.

Question for you.  After we left Fengdu, we docked for the night at a city that had a beautiful red bridge that was lit up at night. The entire area put on a light show that night, with the town next to the bridge lighting up in colored lights that kept changing:  green, blue, red, purple.  It was beautiful to see. We were lucky that our cabin was on the side of the ship next to this, or we would have missed it. Can you tell me what town this was?

I am not sure I have good photos. It was quite rainy most of the time. It didn't cause any problems, but even when it wasn't raining, the days were very gray and overcast. The shore excursions and trip through the gorges were great, but because of the weather, I don't think any of the photos will look good enough to use. I am still uploading them, so if I find a particularly nice one, I will send it along. Is there anything you are particularly interested in seeing?

Thank you again for all your help, Ashley!  I can truly say that the cruise was the highlight of our trip to China.

Best regards,

Date of Experience: May 20, 2019
Trip Type: Traveled as Families
Tour Customized by: Ashley
Trevor Cornforth

Trevor Cornforth

UK

Reviewed on May 14, 2019

Hi Ashley,

I am sorry for the delayed reply but I am more than happy to answer your questions.

1. Our travel consultant Ashley, was extremely helpful, patient as I changed my requirements and prompt in all communications.

2. All of the guides and transport arrangements were first class. I have travelled extensively in China and found all of the arrangements to be excellent. The hotels chosen were simple but to a very good clean standard and extremely well placed.

3.I would certainly use the services of Tibet Travel again and recommend them highly.

I am happy for you to use these comments if they are helpful and will try to send you some pictures separately. This was my 61st visit to China so as you can imagine i have experienced various levels of service over the years. If you Google me you will find various references to me and China!!! 

Thank you again Ashley I look forward to seeking your help again,

Kindest regards,

Date of Experience: May 7, 2019
Trip Type: Traveled as Families
Tour Customized by: Ashley
Thim Muan

Thim Muan

Singapore

Reviewed on May 11, 2019

Hi Ashley

My answers are as below.

1.     Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

  Yes.  Ms Ashley was very prompt and clear in her replies when answering all my queries.  Her answers are precise and to the point.

2.     How’s the service of the tour guides during your whole tour?

On the whole, tour guides were professional and knowledgeable.

3.     Would you like to recommend our company?

  Sure.

China Travel Photos

Guess Which One is ME

China Travel Photos

Happy Tour with My Big Family

Date of Experience: May 6, 2019
Trip Type: Traveled as Families
Tour Customized by: Ashley
Jacques Descoteaux

Jacques Descoteaux

Canada

Reviewed on May 2, 2019

Good morning Ms He

We are back in Canada.

I would like to tank you very much for the excellent work you have done. You are a very efficient person. Everything was has been very well coordinated and overall we have done a wonderful trip. I would recommend your agency to anybody wanting to visit your fascinating country.

Cheers!

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Ashley
Xue

Xue

USA

Reviewed on June 1, 2019

Hello Tiffany,

Thank you for your follow up email. I have returned to the US and it has been a good trip in Chengdu!  We enjoyed every part of the tour, and our tour guide was very helpful. We will definitely recommend to our friends if they are making their own travel arrangements. 

Thank you,

Date of Experience: May 28, 2020
Trip Type: Traveled as Families
Tour Customized by: Tiffany
Marleen Neyens

Marleen Neyens

Belgium

Reviewed on May 31, 2019

Hello Rita,

It took some time to answer, because i had a problem with my computer.

I much enjoyed the time in Zhangjiajie, the park was amazing, tiamen mountain, glassbridge…

Although for me it was a bit short, because of the problems with the flights.

And i know this is not your fault, but because of that i found the tour quiet expensive after everything.

The hotel in the city i stayed in was not ok. Poor hygiene, and the breakfast was horrible, so i don’t know what they charge,

but this is definitely not how it should be for a 3.5 star hotel.

For the rest Wendy was a very good guide, nice transport and good service.

Just a pity i also had some trouble getting home, therefore i ended the trip a bit with negative thoughts about China.

But this has nothing to do with China discovery.

I will recommend your services to other people, but please make a complaint to the hotel,

My standerds are less than other foreigners, so if in the future , you put people there to sleep, you will have more complaints,

i’m sure.

My photos are not yet on my computer, so sorry for that, but Wendy also took some, so maybe she can give you.

Best regards,

Date of Experience: May 26, 2019
Trip Type: Traveled as Families
Tour Customized by: Rita
Merilyne

Merilyne

USA

Reviewed on May 31, 2019

Hi Riley,

Not home till end of May so will then. Had a great time and will do reviews when we get home. 

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Riley
Francisco

Francisco

France

Reviewed on May 30, 2019

Hello Lyn,

I arrived to Beijing... Thanks for everything, all good.

The guide in Xian, Jahana, was excellent.

Best wishes,

Date of Experience: May 20, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Jenny

Jenny

Canada

Reviewed on May 30, 2019

Hi Vivien,

The trip to China was amazing!  We all had a great time and my kids still talk about it daily and say they wish they were back in China. The tours went perfectly as planned, tour guides were waiting for us as promised at each airport / train station and each morning before each days activities.  The drivers were reliable and courteous.  

The Zhangjiajie portion of the tour was a favorite. I don't think we could have navigated that area on our own without China Discovery.  Our tour guide, Lily, was wonderful and my 6 year old son really enjoyed her.  In fact, they held hands during many of long hikes.  The driver was great as well as my other son was sick one day and the driver had no problem driving him and his father back to the hotel (half hour away) after lunch, while the rest of us enjoyed the afternoon's activities.

We enjoyed the Terra Cotta Warriors in Xian. Tour guide Waldner was very knowledgeable with perfect English.  

In Beijing, the highlight was definitely the Great Wall.  We choose to go in the afternoon as tour guide Eric gave us the option and said the afternoon would be less busy. He was absolutely correct and we felt like we had the Wall all to ourselves as to our surprise and delight there was hardly anyone there.  Eric was funny, knowledgeable and accommodating.

Thank you Vivien for arranging the tour for us. I appreciate all your help and prompt replies. It was such an easy process to book the tour.  Once I get some of the pictures from my family, I will send some your way.

Date of Experience: May 19, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Akshay

Akshay

India

Reviewed on May 28, 2019

Vivien

I take this opportunity to thank you again for the excellent arrangement you have provided for us.

We are in Xi’an on our last leg of the tour all the hotels the travel arrangements are excellent the tour guides are proficient in English and have been considerate and full of knowledge of the subject above all very considerate.

I would like to make a small request to you I have weakness for Peking duck which I have tried at various places even in England.

I was wondering if you can allow us to have Peking duck lunch in Beijing on our last day from your allowance for our lunch, I have generally been ok with half duck what ever the difference I would pay.

Please convey my best wishes to your managing director for all times for prosperity of your company.

Thanks again for everything till now.

Date of Experience: May 13, 2019
Trip Type: Traveled as Families
Tour Customized by: Vivien
Rosario Taracena

Rosario Taracena

Mexico

Reviewed on May 28, 2019

Hi Riley, 

I want to thank you and all the team that made my four-day tour to Beijing and Xian possible. Everything was excellently well planned. The people who were in charge of my trip were kind and punctual, and I felt safe and happy to be with a professional team all the time. I will recommend China Discovery to all the people in Mexico who need a trip to China. Keep up the good work!

If you want to use this message as a review, no problem at all.

Thank you very much again.

Date of Experience: May 6, 2019
Trip Type: Traveled as Families
Tour Customized by: Riley
Nancy Ong

Nancy Ong

Singapore

Reviewed on May 26, 2019

Hi Rita

Please see our feedback

1.   Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes and thank you for accommodating our several changes.

2.   How do you comment your tour arrangements?

My family had a good holiday in Shanghai and Huanghan. Your transports were comfortable and punctual. Mark and Alex at Shanghai were helpful too. And Sophia at Huangshan was exceptionally caring and friendly giving us good recommendations for restaurants and massage. Sophia had some of our pictures and yes you can use them.

3.   Are you willing to recommend our service to your people who also have an interest to visit China? 

Certainly

Thank you very much for the good service and  leaving us a wonderful memories of our holidays.

Regards

Date of Experience: May 20, 2019
Trip Type: Traveled as Families
Tour Customized by: Rita
Deborah

Deborah

USA

Reviewed on May 26, 2019

Hi Wing,

We went ahead and put together the following response to the questions, and we included the review at the bottom. Please let us know if you have any questions regarding the comments, and please let me know if the review looks good or if we need to correct/include any additional information.

1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

Tour arrangements were excellent, and we will be glad to recommend your service to our friends.   We were especially appreciative of the last minute modifications you were able to make when we needed to cancel Tibet.  All of the guides were excellent - very knowledgeable about the area and were very concerned that we were always comfortable and well taken care of.

(2)  Do you have some suggestions for us to improve our service?

I think it might be beneficial to suggest alternatives as far as hotel rooms, train seats, etc. People may want to have the option of booking a slightly larger room or, perhaps, upgrading their train seat.   Other than that, I think you should keep doing what you’re doing - excellent service all around.

(3)  If you come to China again, would you like to use our service again?

Definitely!

And if it’s not too troublesome for you, Could you please take some time to make some comments at Trip Advisor? A simple and short one would be OK and great.

As new retirees, we decided we wanted to travel a bit, so we used China Discovery to plan our trip to China. We scheduled a three week private tour, and our agent with China Discovery, Wing Zeng, did an amazing job. She planned everything, from pick-up at the airport, to hotels, guides, meals - the works.   We were so pleased - it was very easy to get from one city to another, and we were met by exceptional guides at each location. Even when faced with a issue during the tour that forced us to make a last minute change to the itinerary, China Discovery was able to substitute new locations and events that we absolutely loved.  We would, and have, recommended them to family and friends.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wing
Tan

Tan

Malaysia

Reviewed on May 24, 2019

Dear Riley,

Sorry for the late reply.

We had a wonderful time.

Guide and driver was fantastic – accommodated to our schedule

Hotel was great – got a free upgrade

Helped us with online check in and check in at airport super helpful

Helped us when my nephew was cranky and tired!

Excellent trip and would definitely recommend your service again

Thanks!!

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Riley
Yida Fan

Yida Fan

Portugal

Reviewed on April 9, 2019

Dear Zoe,

First at all, thank you for the gifts that you sent to us. It was very nice of you and your company.

In the attachment you will find the evaluation form.

In general terms, we enjoyed the tour very much. It was definitely a memorable experience in all ways: the monuments, temples, landscape, people and cuisine, remarkably impressive. 

Our guide, Jason, is a nice guy. 

Compared to many other tour guides we've had, he could have been a little more attentive to some details and less on his cellphone. There's a learning curve for every profession and we are sure that he will gain more experience. 

The downside of the tour is the duration of travelling hours from one spot to another, which were even more extended due to the large traffic volume and jam everywhere. Well, it's the price one has to pay in the modern China where everyone drives a car...

Best regards, 

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Zoe
Tiffany

Tiffany

USA

Reviewed on March 25, 2019

Hi Zoe,

We’re doing great. We are in Tokyo now for few days. We had such an amazing fun time! We loved all the pandas. They were so cute and lots of personality. It was neat to feed them. Ryder loved the red panda & when the panda came in the window to see him. It was wonderful:) Nancy was great! Thank u for the gift. Such a sweet surprise :) appreciate all your organization!

No worries you were on train. We got it all figured out :)

Thanks again.

Date of Experience: May 20, 2019
Trip Type: Traveled as Families
Tour Customized by: Zoe
Kristy Gregg

Kristy Gregg

Reviewed on May 24, 2019

Hi Rita,

We did receive the pants. Thank you for sending. We are still adjusting to the time change and recovering from the long trip home.  As you might know, there were long delays, at the Beijing airport due to weather and not sure what else. Will send photos once I get a chance to go through them. 

Thank you for all of your help with the planning of our trip. 

Sincerely,

Date of Experience: May 18, 2020
Trip Type: Traveled as Families
Tour Customized by: Rita
Arvid

Arvid

Reviewed on May 24, 2019

Dear Lyn,

We are now back in our normal daily routines. We loved the trip to China, and will send you a more detailed review within a couple of days. 

Our pictures needs to be reviewed to find the best ones. I think we have a total of 1700, so we need to go through them and remove the ones that were taken by mistake showing our feet or similar.

Thank you for your and your guides support during our trip.

Best regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lyn
Ashlea

Ashlea

Reviewed on May 23, 2019

Dear Lily

Greetings from sunny South Africa.

I do not have the words to express just how grateful I am to you for arranging such a wonderful tour. We loved China and would come back. Thank you for the wonderful gift that you sent us and to your tour guides and drivers they were wonderful.

We hope to be back soon.

Thanks once again

Kind regards

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lily
Elizabeth

Elizabeth

Reviewed on May 23, 2019

Hi Wonder,

I am sorry I have been a little delayed in sending this feedback. It took us several days to get all the grass cut in the garden and to check that everything was still O.K. The plants in the greenhouse have grown a lot!

Anyway I will begin with the guides, who we thought were all very helpful and also interesting people to talk to. Their English was excellent and they provided exceptionally tasty lunches. Michael and I agreed that the food in Yunnan was much better than we had on the first trip. Some of it was a bit spicy, but I loved all the fresh fruit and variety of vegetables. Both drivers were good, but the one in Kunming was really impressive and very friendly as well.

Cherry was a lovely woman, whose company we really enjoyed. We had many conversations on all sorts of topics. She was very informative with a great sense of humour. She was very conscientious and we always had great confidence in her. Her English was clear and easy to understand. We came to think of her more as a very friendly and pleasant travelling companion rather than a guide. The day we shared on Jiaozi Mountain was very special and one I will never forget. I didn't get her email, but would very much like to write to her direct.

Frank's interest and enthusiasm for plants was obvious. He had even named his two daughters, Camelia and Azalea. Frank made great efforts to ensure we saw as many plants as possible on our walk on Cangshan Mountain. He was also able to provide a perspective on the Bai Community. Again he was friendly and interesting company.

Evan was a very kind and thoughtful man and we really appreciated the efforts he made on our behalf.  He was informative but also concerned to focus on our interests. I liked Evan and had considerable respect for what he had achieved.

Tenzen was another interesting character and he also was concerned to try and ensure we saw the azaleas and rhododendrons that were in flower. The highlight of our day with him was definitely the walk around Shudu Lake. The Tibetan lunch was a novel experience and I actually liked the Yak butter tea.

The hotels were all of a very high standard in terms of facilities and décor.

The Mengjiang in Kunming had a lovely courtyard just outside our room which was a comfortable place to sit in the evening. Michael very much liked the breakfasts (pre-ordered from a picture menu) but I found them rather too much and would have preferred a more conventional buffet style. None of the staff spoke English and given the potential for confusion over breakfast this was an issue. I think their menus needed to contain information in English as to what the different options actually included.

The Oness Resort in Yuanyang was set in a pleasant garden with modern but tasteful décor. The breakfast was very good although Cherry did have to help us choose the evening meal as the menu was only in Chinese.

The Jianshui Hanlinyuan Hotel was set in the most beautiful gardens. The room was gorgeous and it was quite the most perfect hotel in terms of accommodation. I will send you photos of the gardens later. They were exquisite. Strangely the breakfast was rather limited and disappointing, but I was less bothered about that than Michael.

The Dali Yunxi Hotel was a much more modest establishment, but still very comfortable with all the facilities you needed. The roof-top terrace was just outside our room and was a restful place to retreat from all the bustle of Dali. The hotel was run by extremely friendly people who served the option of a Western style breakfast of muesli, fruit and yoghourt, a welcome treat as far as I was concerned.

The Jan Bo Xuan in Lijiang was probably our favourite place to stay. It did have a very tastefully furnished and comfortable room looking out on to a pretty courtyard garden. The staff could not have been more helpful and the breakfasts were tasty. The hotel itself was set in the old town of Lijiang which was incredibly picturesque. Lijiang reminded me very much of Suzhou.

The E-outfitting Hotel in Shangri-La was the strangest place we visited. The accommodation was of a high standard with attractive rooms and the bathroom was fine. The roof terrace was a lovely place to sit and enjoy the evening sun. However the organisation of the hotel was very peculiar. It is on three sites and they didn't know which building we were in when we arrived, and so we walked round the old streets for some minutes before they finally worked out where we were. We were then told breakfast would be on a different site but someone would show us in the morning, which they did. Breakfast itself was alright rather than good.

In terms of places visited. I will group them in terms of how much we liked them.

Jiaozi Mountain was my favourite place. It was exactly as I had hoped to see the flowers. I know they were rhododendrons and not azaleas but that did not matter. They are very similar and often get confused. I am still sorting the photos out from the day and a little disappointed that they do not do justice to the magical beauty of the place. I can't understand why the people from Kunming only visit it in the winter. Cherry was really  surprised by how lovely it all was and said she would be recommending it to her tour company, as well as visiting it again herself with a friend in a few weeks. I think Westerners would love this place if it was promoted more.

The rice terraces in Yuanyang were Michael's favourite place. We both thought the day we spent walking with Cherry through the rice fields was delightful. Again I found it strange that the Chinese are more taken with the place in the winter, simply because of the reflections on the water. But I think the beauty of the place is in the abundant life and all the wonderful fresh green. We were less bothered about the sunset and sunrise, but just enjoyed being in such verdant countryside.

The next group of places are ones which we also really liked but didn't rank as favourites.

I have already said that walking around Cangshan Moutain with Frank, and Shudu Lake with Tenzen were memorable experiences. Michael is not very good with heights, but didn't mind the chair-lift to get us to the higher level of Cangshan, which then meant we could walk on the level. Again we were impressed with China's ability to process large numbers of people visiting rural beauty spots without spoiling the natural environment.

We were very pleased with the visit to Ziu Shan Park in Tonghai. Cherry said she had never been there before and the staff on the gate said they hadn't had Westerners before. Cherry was again surprised at how beautiful the place was and will be recommending it to her tour company. I do have some good photos which I will send you. The Temples are set in beautiful courtyard gardens, but it is all surrounded by wooded hillside so that it all feels very natural. Again I think more Western visitors could be encouraged to visit especially as it breaks the journey to the rice terraces.

The Joseph Rock Museum in Yuhu Village was a very evocative place. I loved looking up at Jade Dragon Mountain and longed to go up there, but realised that would have been difficult.

We also very much liked the Confucian Temple and the Zhu Family Garden, the temple was interesting as a contrast to the other religious temples we visited. We found Tuanshan Village fascinating and it was encouraging to see the old buildings being restored. The Botanical Gardens in Kunming and the first bend of the Yangtze provided wonderful sights. Lijiang was probably our favourite town with all its pretty rivers and streets with their profusion of flowers.

In the third group are the places that we were quite happy to visit, but didn't rate as highly as the others. Erhai Lake was beautiful but I could see Frank's point that it's real beauty was when you could see the mountains clearly behind the lake, which was more likely in winter. For us the mountains remained in a misty haze. The Three Pagodas were impressive, but it was a little like Black Dragon Pool, in that it seemed more like a rather busy, but still very nice park. The Songzalin Monastery certainly did give a very good insight into Buddhism in China, but our interest in religious practices is limited. The Dongba Cultural Museum was interesting, but what really caught our eye were the gorgeous orchids in one of the courtyards. I guess we are just really enthusiastic about plants. We didn't bother with the Ethnic Minorities Museum as it wasn't something that was a priority and we had already learned a lot about the minorities during our trip. It was preferable to have a more relaxed morning on our last day.

The disappointment for me was Tiger Leaping Gorge although Michael liked it more than me. There is so much construction going on in the whole area with the new road and rail link between Lijiang and Shangri La, not to mention all the new hotels going up, that it all feels like a large building site. Also Tenzen said that as they were putting a new elevator in to take people down to the gorge, it was not possible to walk very far along the gorge at the moment. It did feel like we walked a very long way down and then only a few metres along the gorge before walking all the way up again.

But apart from Tiger Leaping Gorge everything else was really amazing and we had a wonderful trip thanks to all your careful organisation. As before the connections and travel arrangements worked very efficiently. We only wish public transport in the UK worked as well.

It is going to take me a little while to sort out the photos. I only have a little camera and as I have said the quality of the photos is not as good as I'd hoped. We have some family visitors this week-end and so I don't expect to be able to do much work on the photos until next week, but will try and sort out the best ones for you.  I assume you have plenty of pictures of the well known sights and it will be Xiu Shan Park and Jiaozi that you might be most interested in.

Thanks again Wonder for a memorable trip and as I said in my previous email I am very keen on the idea of helping to develop an interest here in the UK in Chinese garden tours.

Regards

Date of Experience: May 12, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
Marrisa

Marrisa

Reviewed on May 21, 2019

Hi Wendy,

We’re over our jetlag and doing well.

1.  Was your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Wendy, our travel consultant was very prompt and patient in answering all our Concerns in a very timely manner. Wendy, relieved all our stress in planning a tour Through email something I’ve never done.

2.  How was your tour? Are you satisfied with the tour we arranged for you?

The tour was wonderful and more than I than we expected. The hotels,restaurant and Tour guides far exceded our expectations. Linda and Rainbow our tour guides were Wonderful, patient and very knowledgeable.

3. Do you have any suggestions on improving our services?

 There is nothing I can think of that would improve your services. We would not mind at all if your company used us if you needed any reference on your Services.

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wendy
Alan

Alan

Reviewed on May 21, 2019

Hi Lily,

I found it needed resetting for some reason, I don’t know why. But it works now. 

Too many problems with modern technology!! Lol!!

I was disappointed that the aviation and a railroad museum are both closed. 

However, Kai took us to the aviation museum at the University you mentioned and it was very interesting. We enjoyed it very much, thank you. 

Xi’an-Kimi and driver were excellent-again, as all your guides and drivers, including Kai and Mr. Young. 

I have completed surveys on all so far, but could only rate them “5+”, on your scale-lol!

I do have one problem, because we did not realize this. 

In Shanghai, we thought Terry and driver were taking us to the airport the next day. Thus we did not have much money to give them a proper tip that night, and did not see an ATM after realizing this. I am sorry for this as they were excellent and we had a good time with both. 

Is there a way to correct this at this point? 

I at least want them to know we are sorry for this error on our part. Especially with the perfect service they both provided. 

Time for rest tonight. 

Thank you for keeping in contact with us directly and through Kai today. 

Sincerely,

Date of Experience: May 8, 2019
Trip Type: Traveled as Families
Tour Customized by: Lily
Elizabeth

Elizabeth

Reviewed on May 21, 2019

Good afternoon Leo, 

We have indeed come back home from our 3 weeks in China. I think we filled out a form for Amy our guide in Wudangshan, But all in all the tour was great. Thanks again for being so patient with us, especially when we were afraid of missing the plane from Xi'an to Wudangshan. Amy our guide was also very accommodating and arranged of kinds of special treats for us, for which we were deeply appreciative. her English is great and her understanding of Taoism and Taichi is very good so we were able to ask her many questions.  Let me know if you need more specific feedback. 

Once again, our thanks for your help,

Date of Experience: May 12, 2019
Trip Type: Traveled as Families
Tour Customized by: Leo
Chen

Chen

Reviewed on May 20, 2019

Dear Echo,

We had a wonderful time in Huang Shan and HangZhou. Thank you for arranging such a great tour.

Joe and Lulu, both are very knowledgeable and helpful. We are very pleased with their guidance and help.

We will definitely go with ChinaDiscovery.com again in the future, and highly recommend you to our friends and family.

As you know this is our first time with your tour, we booked the tour based on the online reviews alone.

through correspondence with you, it helped us to book the tour with you.

However, we are still a little nervous when we had not received confirmation flight tickets from Wuhan to Huang Shan a few days before the scheduled date.

Now we understand why you could not issue the tickets earlier. And maybe our case was kind of unique.

Now that we have experienced with your tour, we will not have any more doubts, and we will be able to convince our friends the same.

But it would be very helpful, if you could give first time clients a little more confidence of your company credential and commitment.

Thank you again for a wonderful time we had.

Regards,

Date of Experience: May 12, 2019
Trip Type: Traveled as Families
Tour Customized by: Echo
Amanda

Amanda

Reviewed on May 19, 2019

Hi Lyn, I had a great time!

Here are some of the pictures I took.

Thank you for all the support and I hope I can come back to China some day!

China Travel Photos

Beautiful Guilin & Huangshan

Date of Experience: May 6, 2019
Trip Type: Traveled as Families
Tour Customized by: Lyn
Elizabeth

Elizabeth

UK

Reviewed on May 18, 2019

Hi Wonder

I am back in the UK on Saturday afternoon. I couldn't use my email while in China as Hotmail were blocking me as a security precaution after I had been hacked a couple of weeks ago by someone in Nigeria.

Anyway this is just to let you know that we had a truly memorable holiday and the trip to Jiaozi Mountain was amazing, with the whole mountainside covered in a glorious profusion of rhododendrons which are very like azaleas, only bigger. The scenery was breath-taking. It really was the highlight of the trip and Cherry and the driver were delightful company on what was a perfect day.

I am still quite jet-lagged so will write more in a day or two, with more detailed feedback. All the guides were great, as were the hotels. I have lots and lots of photos to sort out but will send you the best ones for you to use in your publicity.

Thank you again Wonder for all the trouble you have taken in organising another fantastic holiday for us. I have some ideas which I would like to share with you about whether we could maybe work together in the future to try and look at how a tour could be put together and marketed in the UK and Europe, highlighting Chinese gardens and the Chinese landscape. I would be happy to do some research at this end but I really do think there could be interest amongst people in the UK for such a tour. Anyway it is just an idea at the moment and it would be fun to develop something like that with you. 

Regards from a very tired but happy Elizabeth

Date of Experience: May 7, 2019
Trip Type: Traveled as Families
Tour Customized by: Wonder
DR

DR

Reviewed on May 18, 2019

Lily,

I had a great time on the tour today.   Joann did a great job and I enjoyed it all.

All my best,

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Lily
Sabina

Sabina

Reviewed on May 18, 2019

Hi Wendy,

You tried her best to answer my questions as quickly as possible. It’s sometimes hard because of the time difference in the 2 countries. I was impressed with your English knowledge.

The tour was ok. We upgraded and was happy we did; as the room was much bigger and the food better. The cruise shop staff are very polite and tried their best.

Overall I was happy with your service, thank you!

Date of Experience: January 1, 1970
Trip Type: Traveled as Families
Tour Customized by: Wendy
Choutae Yang

Choutae Yang

USA

Reviewed on May 17, 2019

Hello Wendy,

Thanks for your kind words, I got back safely to the US, thanks for checking in. It was a long flight back to Chicago.

1) My travel consultant was very prompt in her follow-up and patience with my many questions. I could not ask for a better response time and follow-up.

2) My tour was great, I appreciated the conversation and discussions I had with Steve. He was very understanding of my decisions for the trip. It would have been nic