- Reviewed on November 14, 2023
Sorry for the late reply to your request for a review. We are still overseas at the moment and have not returned home as yet.
However I have a spare moment to give you our thoughts of your service and the tour as a whole.
First of all we are very happy with you, our Travel Consultant who tirelessly and very patiently answered all our questions and concerns such that we decided to proceed with the tour that was tailored for us without any hesitation. All due to the confidence and effort and help that you have given us. You have also went beyond your normal duty of helping us book our train tickets required after our tour ended to get to Shenzen and from Shenzen to Hong Kong as well. And a special mention is called for in that you had done a good job in choosing the seats ensuring that our train they were away from the sun when travelling.
We had made several changes along the way to suit our travel of China more meaningful to us and you did it for us happily and without hesitation. We would like to thank you for your great assistance which made our tour a great pleasure and success.
2. The tour arrangements was excellent. All went smoothly as planned. We were happy with the hotels as they were spacious and clean. Meals were good when provided. However it would be good to provide more meals.
3. Yes, I will definitely recommend your service without hesitations to others who wish to visit China.
4. Your Company and staff including Tour guides and Drivers were very professional, knowledgeable and helpful. Your Company service provided was very sufficient and satisfactory. I only have a suggestion of having to provide more meals.
- Reviewed on November 7, 2023
1. Yes very prompt and helpful.
2. All segments were well organized.
3. Yes, definitely. Can I have your permission to give your email address to my friends if they need your service ?
- Reviewed on June 29, 2023
Here is the feedback on the tour and the service provided by China Discovery. Thank you very much for your efficient service
1. Travel consultant, Wonder is prompt and efficient, since day 1, in responding to emails and my queries. He provided suggestions and recommendations, with supporting reasons, for my itinerary. He is patient and helpful.
2. My itinerary was followed till a slight change was required due to the area coverage of the visa-free policy. It was a disappointment for the six of us but Wonder made a suggestion to sightsee another place of scenic equivalence.
3. My itinerary was followed till a slight change was required due to the area coverage of the visa-free policy. It was a disappointment for the six of us but Wonder made a suggestion to sightsee another place of scenic equivalence.
4. China Discovery/ Chengdu Bamboo International Tours Co. Ltd, with responsible staff like Wonder and Judy, is a good choice for foreigners to engage with in planning a trip to China. I have been talking to my friends about China Discovery prior and after my trip.
5. A reliable and helpful agency for foreigners to China.
6. Need to clearly brief the driver on the different branches of a hotel under the same name. We were driven to CityNote at Beijing Road Pedestrian instead of CityNote Hotel Beijing Road Dafosi Park Metro Station. After bringing our heavy luggage up the hotel, we were told of the wrong hotel we were in by the lady staff. The hotel staff was very helpful when we requested her to show us the way to CityNote Hotel Beijing Road Dafosi Park Metro Station. She kindly walked us (as we draged our luggage across roads) almost to the hotel front.
Thank you and I am already looking forward to the next time,
- Reviewed on June 2, 2023
I am at a loss for words to express the immense joy I experienced on this extraordinary trip, encompassing the enchanting destinations of Beijing and Guilin. From start to finish, the journey was an absolute triumph, leaving me with a profound sense of fulfillment. I am delighted to affirm that the trip was an unparalleled success, achieving a flawless 100% rating in every aspect. Your exceptional skills as a trip organizer shone through, as you stood by our side until the very last moment, ensuring a seamless and unforgettable experience. I am truly grateful for your unwavering dedication.
Please convey my heartfelt appreciation to Smaily for her exceptional work. She went above and beyond to make every moment memorable, and her efforts were truly outstanding. Her profound knowledge, unwavering commitment, and tireless efforts to showcase the very best of each destination made the entire trip an absolute delight. Without a doubt, she deserves the highest accolades and recognition.
I must also commend the driver, whose gentle and respectful demeanor added a touch of grace to our journey.
Reflecting on the overall two weeks in China, I am filled with an overwhelming sense of awe and wonder. The meticulous planning and flawless execution by China Discovery Tour left an indelible mark, and it is without a doubt that you, Vivian, were the shining star behind it all.
With deepest gratitude,
- Reviewed on April 23, 2023
I just want to tell you how extremely grateful we are for how you have helped us. Thanks to your help, we were able to do everything we had planned, and we had a very easy trip. The drivers were always on time and gave us the best service.
Thank you and may God bless you!!
- Reviewed on January 19, 2020
Arrived in Yangon! We had a great trip in China. Thanks for everything!!!
- Reviewed on December 17, 2019
Yes, Wonder was very helpful the entire time from start to finish. Maggie was really great. We had a good time and she was very attentive to things we wanted to see, do, questions we had.
- Reviewed on December 13, 2019
Thanks for reaching out, I can certainly share some feedback with you.
Transportation Services: Overall transportation services were good quality, the size, type of vehicle and driver were good and that's the kind of service I was expecting. Really appreciate your fast response when we needed to arrange transportation services from one day to another. Having you as a WeChat contact made the difference. The most important thing was that every single time the driver and vehicle was on time and with a printed sign with my name on it. I appreciate you having my flight information and taking care of times, arrival information etc. This worry-free experience is very important to me. The only not so positive thing to share was maybe not related to you or the driver but the two times we were picked up at the airport we had a long walk to reach the vehicle. When you are traveling with large group of people, many kids and a lot of lugagge this is difficult.
Tour in Shanghai: I have nothing but positive things to say about the guide. Her knowledge about the places we visited were amazing she had a vast amount of information to share, every single detail about the places we visited she mastered the details and we as a tourist value this a lot. I appreciate that you understood my VIP request travel to the river. When we get there we had a special place on the boat that made the difference. My people were pleased with this. Please recognize the work the guide did that day, working with a large group of latin american people including kids is difficult I admit but she was so kind and professional that I admire her. Even when we were in the bus driving to our destination she was sharing so many facts about Shanghai that we gladly received.
Happy to share this feedback to you and I hope you find it useful
- Reviewed on December 4, 2019
Just wanted to thank you for an amazing trip to China. We LOVED it! The itinerary we planned was perfect, the hotels were fantastic and really 5 star! The food was terrific, we ate everything. We were also so happy to find our parents villages.
What really made our trip was the fantastic guides we had in all our locations! We learned so much from them not only about the sights we saw but also what their lives were like. Please send my deepest gratitude and appreciation to Jack (Guangzhou), Shannon (Chengdu), Timo (Xian) and Mark (Beijing).
Our drivers were also wonderful and on time every where we went. My only concern was the driver at Chengdu. He was very tired driving us back from Leshan and I caught him a couple of times closing his eyes. That was a bit scary.
I would definitely give you and China Discovery 5 stars! Our only complaint (more of a surprise) was the difficulty in getting our Shanghai Disney tickets, but in the end it all worked out. I have included some photos for you. I will be recommending you and your agency to all my friends.
Thanks again for a wonderful trip!
- Reviewed on November 21, 2019
Hi Wendy - Tara and I just got home last night. Thank you again for arranging a great trip for us. Here are are a few comments:
What we really appreciated:
the great guides…while we weren’t able to submit a feedback form for Mamie in Changsha, we felt she was very experienced, and enjoyed her thoroughness
the way the guides accompanied us into the airport to make sure we got our tickets. the flights you booked for us, particularly the great seats at the front of the plane. the hotels were also good - we recommend the Crowne Plaza in Changsha (over the Pullman), which has a fabulous breakfast. we had a great, experienced driver in Chengdu, who put in a long day getting us back to Chengdu from Emei Shan
What could be improved:
it would be nice to include evening entertainment in the itinerary (or at least offer it as an option) - we were interested in seeing the evening performance in Chengdu and the ethnic minority show in Zhangjiajie, and the guides were kind enough to help get us tickets
the cable car at Zhangjiajie was closed for the month of November, so we were not able to visit Huangshi Village or the Golden Whip Brook - as a result, the day’s activity was very short, and we ended up arranging a separate tour of the glass suspension bridge (at our own cost)
the last day in Zhangjiajie was short; to fill up the time, the guide was kind enough to take us to a shopping mall
the van in Zhangjiajie was not as new/modern as the vans in the other cities (however, we really liked the driver)
In addition to Mamie’s experience, we loved Ruby’s exuberance (in Chengdu) and Tony’s vitality and personality (in Zhangjiajie).
Tara may have additional feedback. By the way, she had problems using her gmail account for email in all the cities (except for Guangzhou).
Thanks again for working with us.
- Reviewed on November 19, 2019
Hi Wing Zeng,
Thanks for the bus arrangement, everything went very smoothly. I've attached some photos of our day in Longjiang.
For your questionnaire:
1. The Hong Kong Inline Hockey Team was very happy with their private escort service to and from the hockey rink during their visit to Shunde to compete in the Greater Bay Inline Hockey League. Highly recommended.
2. Our travel arrangements were catered specifically for our sports team; the willingness to completely accommodate our schedule was much appreciated!
3. Yes, for future group travels, I will be contacting China Discovery.
- Reviewed on October 7, 2019
- How was your tour with us in China?
Thanks. We all got back home safely in one whole piece!.
We are happy to provide, please see our feedback as follow:
I will do the “Trip Advisor” later.
We are happy to provide you our group photo so that you can published into your website:
Please let me know if you need any further information
On behalf of our group, I thank you once again for your dedicated effort so that we have a great holiday in China
Overall, our tour was good but hard to choose which part of the tour was the best. Below are our daily tour activities:
Zhangjiajie is our first destination:
On day 1, local guide, Carol was helpful, punctual and spoke English well. Her local knowledge was handy where she took us on the shortcut up to "1-step from Heaven" which saved us a couple of hours walking time. That was our 20km walk day!
On day 2, when we did the “Bailong Elevator”, and “10-li Gallery - 十里畫廊” was probably a bit disappointing cos Carol didn't give us much info on some of the sights or the significance of them (if there was any significance). may be too noisy traveling in the cable car.
On day 3, very handy to have Carol organise for tickets to the evening show for “Mei Li Xiang Xi - 魅力湘西”, which was pretty good show can’t miss.
On day 4, This is a 2 days visit to “Fenghuang old town” was good, Carol was able to show us best vantage point to take photos of an old town at night. Carol is also flexible enough to make arrangement for us to visit the “Hibiscus town - 芙蓉镇” on our way back from FengHuang.
Last day – day 6 in Zhangjiajie, Carol was good in chasing down our outstanding train tickets from Zhangjiajie to Yichang and saw us off at the train station. So, overall, Carol was very good, in our opinion, but probably could have given us a bit more background info and historical significance of the places we visited.
We enjoy the Yangtze river cruise very much. The friendly crew members, the foods and the entertainments are excellent. The state room is roomy and clean. This is exceeded our expectation
Chongqing is our 2nd destination:
On day 1, a day tour to “Dazu Grotto - 大足”, the local guide Alex, he certainly seemed to have more clued up on his subject re: the Dazu Grotto and the Beishan Rock Carvings. Alex’s English was pretty good.
On day 2, a day tour to visit the “Wulong Karst Scenic Area -武隆 & Furong Cave - 芙蓉洞”was great. It features the rare geological wonder - three natural karst stone bridges. Both Wulong and the Furong Caves are highly recommended.
Alex did his best to ensure we saw both places.
Guangzhou is our 3rd(last) destination:
Our last day tour is to visit – “Windows of the World” in Shenzhen. The local guide was Maggie. She spoke the best English. No real requirement for a guide as we were only going to Shenzhen. The miniature park which combines history relics nature wonders and culture together was good. Cos of time restraints, the CBD - shopping centre that we went to was probably really just to kill time, certainly not a lot that we were interested in, but that could just have been us.
Have said that, Maggie did a fantastic job for us. She is doing her best to resolve our transportation issues. She organised a van to pick up us for the airport at 04:45am from our hotel. The van is able to carry 6 of us and 6 large luggage. Maggie, also organised a private car tour for me to visit my hometown in Chongbian, xinhu. The total price is cheap and the service is great.
Moreover, Maggie did recommend us a fantastic restaurant for us to have dinner at (this is the best meal we have since we arrived China), no one will forget that meal we had at the 1 Michelin star restaurant, nor the “Bor-lor bao - 菠蘿包”Many thanks to Maggie!
2. Are you satisfied with the tour we arranged for you?
Yes. We are happy with the services provided. Our travel consultant Wendy Dan is a response person, she communicates with us frequently and make sure our requirements are met. She also contacts us thru email while we are on our journey to ensure we are problem free. The quotations provided are clear & reasonable, the payment instructions are clear. Having said that, since we have chosen our destinations, I guess so, it was a lot easier for Wendy to make arrangement, provide local guide and van/driver based on our choose destinations.
Overall, we are happy with the services arranged. Because it was a lot easier to get to the faraway places with the organised driver and guide, rather than we have to organise it ourselves at the risk of being ripped off, or given a bum steer like that driver in Guangzhou (after getting off the airport shuttle bus) who said that he could take all of us in the one car, with the suitcases, only to find out that he couldn’t do it!
3. Do you have any suggestions on improving our services ?
Well done. Only suggestion may be, ensure the local guide has a bit more background information and historical knowledge on the sights that we are visiting.
- Reviewed on September 16, 2019
Yes, it was a great trip :)
We had enjoyed ourselves very much!
Guangdong Food, Sightseeing, and Kungfu
- Reviewed on August 29, 2019
Yes, back at work now.
Our time in Guangzhou was excellent. Jack and the driver did a great job. In particular, Jack’s knowledge enhanced the museum visits. He also went the extra mile to help us get our train tickets to Hong Kong. This would have been very challenging without him.
We thought the hotel was the best for our visits to China, so far. You may wish to point out to British and Irish visitors that the hotel is close to the Happy Monk British pub and Paddy Field Irish pub.
Joe may wish to add his thoughts.
Thank you for organising yet another great trip to China.
- Reviewed on August 20, 2019
South west China
All were spectacular
Shirley was patient to teach me even Chinese
She took me to an ancient 400 years old legacy house
I could pick up enough Chinese words and culture
I could learn about Mio Tang and Druam minority tribes
It was heavenly
I am longing for my next visit to China
- Reviewed on May 12, 2015
Now we have recovered from jet lag and are back to our “normal” working schedule :-).
I have attached a brief summary of our comments for the China Tour.
In addition, we want to thank you and want you to know that we appreciate all your help from beginning to the end on this tour. You were very accommodating, patience, and follow up with every step of the trip. The selection of guides were excellent. (It was important to us that they spoke good English.) We find it to be very helpful when the guides pick up on time at each airport and each drop off at the airport check in was a big plus. As for the confusion at the Xian airport pick up, it could have been prevented, if the guide would have reconfirmed the flight change. All the drivers in each city were excellent. At no time did we feel not safe with the excellent driving skills in the crazy congested traffic. The van cars provided were very comfortable.
Thank you for the Guangzhou driver/car. Mr. Wen was very much on time to pick up at the hotel. Unfortunately, we had no addresses of whatsoever with our ancestral villages. Fortunately, we did have an address of the Taishan hospital where one of our relative work as a surgeon. On that particular day, his father had a fall and he was at the hospital. The day before he was in USA, and the day after our day of visit he would have been off. Anyway, he was kind enough to cancel all his hospital appointments and show the driver exactly how to get to my husband and my village easily. It was an amazing lucky day for all of us! Otherwise, we would have been just driving around the villages. Our ancestral houses were not easy to find. It was a very long day, but a very productive one.
Isabel, if you should have any additional questions that I may not have covered, please let me know. Our family had a wonderful trip and our grandson (8years old) was a very good traveler; it was a little hard for him with so much walking. in general, he did very well. I told him he is not a tourist, but graduated to a traveler who can expect the unexpected. And he has continue to learn to think "outside of the box.” We are very proud of him.
We definitely will recommend you and China Discovery to our friends who are interested in traveling to China. We are also looking forward to work with you again in any future upcoming trip to Asia.
Amazing Travel Stories from Our Customers
Our dear customers have shared many travel stories, feelings and stunning pictures after finishing their trips with us. They are glad to share everything with you and you are warmly welcomed to read their photo stories. Or, you can click 2012-2023 Customer Travel Stories" for more stuning stories. Get inspired now!
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