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Dear Ms. Wing,
Answers to your questions:
(1) How do you like our tour arrangements and are you willing to recommend our service to your friends?
Our group very much enjoyed the visit you arranged to Dujiangyan panda refuge. The day as volunteers was very exciting especially for our teen-age grandchildren. The weather was cool and the pandas were very active; I believe March probably is one of the premier times to visit this panda refuge. Yes, I could recommend this tour to others with similar interests. Shannon was a very informed and interesting guide, and took very good care of us, especially when a light rain arrived and the panda refuge ran out of ponchos . . . Shannon went out and, I believe, bought some for us. The driver was efficient and safe.
(2) Do you have some suggestions for us to improve our service?
No . . . you have this tour well in hand.
(3) If you come to China again, would you like to use our service again?
Yes I am at Guilin airport. I will send you a longer message when I get home, but meanwhile thanks for everything.
Again thank you very much for arranging this tour; everything went well! Raymond was an excellent tour guide with a lot of knowledge, patience and enthusiasm.
Please find my answers to your questions below:
1. Yes, all the personell of your company involved took good care of me.
2. Excellent, my tour guide Raymond did it very well. He was flexible and equipped with a lot of knowledge.
3. Yes, anytime.
4. Please feel free to use my comments.
Dear Ms. Lyn Wang,
We really enjoyed China tour, but this tour was the 3rd part of great journey (we were in Nepal, Vietnam, China, Malaysia and Singapore) and I took about 25 000 pictures. Nowadays I select and check pictures. If I will finish with this work (1- 2 month) please check below website:
Thanks for your work and I'm sure we will go to China again. In that case I will ask you again to arrange our trip.
Hello there Echo!
I am very well and hope to hear the same from you.
I will definately recommend you to my friends and family.
Much appreciation for the great service!
I have completed my answers below the questions.
With much appreciation,
I'd be glad to help.
1. Yes. Great support in English during booking process.
2. Everything was very smooth and well organized.
4. This is a perfect opportunity for a traveler to China to relax for a few days. The ship is very luxurious, the program interesting, the food delicious, the atmosphere great.
5. Including dinner/snacks on first evening, and lunch/snacks on last day.
6. Feel free.
Thank you for everything!!
The Cruise Which Meryim Took
Meriyim' Great Experience in Yangtze River Cruise'
Thank you Lyn,
We enjoyed our tour very much! I will do my best to send you some photos soon.
Since we live in Nanjing, we will travel in China frequently. In fact, we plan to visit Beijing and Xi'an in July and probably a few other places in August. Would you be able to help with those trips, or do you only plan trips in Sichuan?
I wasn’t able to send a reply earlier. My apologies.
Overall, we were satisfied with the cruise. The Century Paragon was well-equipped and clean and our Executive Suite was spacious. We are happy that we selected that and that we also had a separate dining room on the top floor as well as a lounge where we could enjoy coffee or tea throughout the day, especially because food was only available at meal times on this cruise.
The weather wasn’t bad on the last day, was very nice on the second day, but poor on the first day. We didn’t realize that it is normal for it to be very foggy along that route (as was explained by the crew) and therefore, the views would not be very good. Unfortunately the fog was so bad one night that no boats were allowed to sail overnight at all. Because we were delayed until 5 AM, the itinerary had to be changed and we were unable to see the second gorge. There is not much that can be done about that.
One suggestion, however — before disembarking and preferably in the advertising of the excursions, you should warn people with disabilities or older age about the level of difficulty. I personally had a knee injury and was not able to visit The Red Pagoda because of the number of steps. I might have made it had I brought my cane but I didn’t know that it would be so difficult. There were people more elderly, too, that couldn’t visit it. We had no choice but to walk back to the ship. This happened again when visiting The White Emperor’s City. From the ship to the top of the mountain was over 500 steps. I made it up and so did an older couple, but it was very difficult and had we known, we might not have gone along. Please tell your customers in your advertising and certainly before disembarking about the level of accessibility and difficulty of the shore excursion.
Another point we would like to make — the final day. It was a bit of a let-down having left the ship to visit the Three Gorges Dam Project, only to be brought back to a bus terminal and simply left there. Had we not pre-arranged for transportation to the airport we would have been left feeling quite stranded. As it was, many of us did not fly out until that evening leaving a 7-hour wait at the airport with little to do there. (It didn’t help the the flight didn’t actually leave until midnight, meaning we had been there for 11 hours.)
What we thought might have been nice is if there had been an optional lunch arranged for us somewhere in Yichang where we could relax, socialize before we said our goodbyes, and fill in some time. Also, our tour guide simply got off the bus, probably to pick up another tour, and we didn’t know this. We would have given her a gratuity had we known she wasn’t going to be with us until the end of the bus ride.
We hope you appreciate receiving this feedback. Thank you for your good organization. We had a memorable trip.
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