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Hello Ms Wing
Finally, I have time to respond to your email from last week.
To answer your questions:
Yes, Ms Jenny did buy some small gifts for us. In fact, she looked after us very well and we had a very enjoyable time in Gansu.
To answer your other questions:
(1) How do you like our tour arrangements and are you willing to recommend our service to your friends?
The tour was well organised, and sure, if I know anyone who is travelling in Western China (Yunnan, Sichuan, Gansu, Tibet) I would suggest they look at your website.
(2) Do you have some suggestions for us to improve our service?
No major suggestions. Your guides and drivers were really good, it helped that Daniel was Tibetan with a good personal knowledge of the Tibetan culture. Jenny was real professional and looked after us like our mother!
Only one problem--the hotel in Jiayuguan was nice, but there was a bad smell in the bathroom. I think they have problems with their plumbing. This was unfortunate because it was a nice hotel--just with one basic problem. All the other hotels were great and we were very comfortable.
(3) If you come to China again, would you like to use our service again?
Sure--especially if travelling in the west of China which is Chengdu Bamboo's area of expertise.
Feel free to show my opinions to other clients or your manager. You worked hard, did a great job and when there were a few problems (like my illness), you handled them. Once again, thank you for a great experience
I just wanted to send you a note that our trip to Huangshan was memorable. Everything went beautifully well and we thoroughly enjoyed the most beautiful mountain in China. Jerry was excellent and I will definitely come back to you if we have more China travel plan.
Thank you for your excellent service.
We are back home and busy with projects here. Thank you for your interest in our tour, I will answer your questions.
1. Wendy, you did a fantastic job coordinating our trip and answering all our questions in a timely, professional and friendly manner. When we return to China, there are more places which interest us and Chung Ching we want to spend some days visiting, we will call you first to schedule our next adventure.
2. Our tour was great! The schedule was exceptional, the coordination with transportation and guides excellent, the trains were great as was the cruise. The guides we spent days with were excellent; they were informative, knowledgeable and friendly with good English skills. We enjoyed them very very much for they made the tour come to life for us. You have an interesting country our guides helped us to understand its culture and people. The highlight for us was the Terra-cotta warriors and Xian.
3. I have but one suggestion, or maybe it is a small request. I would like to learn more of the language from the guides such as greetings and thanks, just a few phases to speak with the locals. Our guides spoke excellent English and communicated very well with us which was very helpful in understanding the culture.
Thank you very much for arranging a wonderful trip for us, we look forward to our next trip to your enchanting country.
Firstly, thanks a lot for arranging this trip for us and it was a wonderful vacation. If there is anywhere online where I can give a formal recommendation to China Tours (e.g. Trip Advisor etc) then let me know. Will be very happy to give a positive recommendation.
My wife's father has written a personal mail to you and your team giving his feedback and thanks. I am forwarding that to you.
“ Greetings Mr. Leo/ China Discovery tours
My wife Uma and myself have had the pleasure of a weeks trip to China ( 23rd. March to 29th March 2019) with our Son-in-Law Mr. Aneesh and Daughter Amulya.
We had a wonderful time and take this opportunity to personally thank you for organizing very professionally our small private group tour .
Apart from the very nice places of visit I wanted to bring to your attention, the very smooth and professional way all items of the tour were organized.
Special mention of some of the points are:
The tour guides, Mr. Steven at Beijing, Ms. Kelly at Xian and Ms. Shannon at Chengdu, were very smart, English speaking, and full of knowledge and very very punctual and extremely courteous.
One special point to be mentioned is that when we arrived at each place, as strangers, we were welcomed so very warmly at airport/train stations that we did not feel lost or apprehensive in the new place. This is very important to make the tourist feel at home and comfortable.
Also the accommodations reserved were good and comfortable hotels. The transports made available cars and trains also were very comfortable, the cars with very courteous drivers.
I also take this opportunity to appreciate you for being so very punctual and meticulous in replying and arranging all items as requested. I have gone through all the mails exchanged between you and Aneesh and do appreciate all your patience in covering all doubts by us and clarifications.
Once more Thank you very much and appreciate very much the good work and do keep it going.“
Best Regards and wishes from all of us,
What a surprise to return to my hotel room today and find the lovely gifts you sent. The paper cut is unique and pretty, and the panda cards and stickers are adorable.
Jason is an excellent guide, and Joe is a skilled driver. We are very happy with the tour you planned for us.
Thank you for all you have done the guide met us at the train station and got us into the ship and thanks to you we were upgraded to s suite the ship is very nice and three service is excellent
We had a very nice tour this morning
I cannot thank you enough as Ibsaid so will write letter on my return to trip advisor and to your company singing your praises
With best wishes
It is DONE!
Thank you for all your help. Here is what I wrote:
Awesome! China Discovery, mostly our rep Vivien Li, did an amazing job setting up our tour for our trip to Beijing. Ms Vivien was responsive, helpful and easily answered all our questions. The hotel was great...very nice. Tours and private guide made the city come alive. My only change would be to make the Great Wall a full day...do NOT try to do it in an afternoon.
The cruise was nice. Beautiful scenery. Good boat, good staff, OK food. We were a bit disappointed by the proposed excursions (the one included in the package and the one we had to pay. Not very interesting).
Anyway thanks a lot for your help
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