Kate

Kate

New Zealand

Reviewed on July 9, 2019

Hi Wendy,

Apologies for the delayed reply, please see my answers below and I’ll leave a review on TripAdviser as well.

I have been recommending this trip loads as I really really loved it!

Here below are the questions for you: 

1.  Was your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

    Yes, Wendy was excellent and answered all my questions as well as gave me great recommendations for things that I wanted to do, I would definitely recommend.

2.  How was your tour? Are you satisfied with the tour we arranged for you? 

    The tour was fabulous, Jason was very. Knowledgeable, answered all my questions and his English was superb (which was great since my mandarin was non-existent!) The tour was just what I was after, the food was excellent and I’ve been raving about it ever since!

3.  Do you have any suggestions on improving our services?

    My one suggestion would be to have the accommodation closer to some walkable dinner spots. The hotel itself was lovely but as a non-mandarin speaker, I found it a bit isolated in the evenings when I needed to wander on my own to find things for dinner. If the accommodation was closer to Jinli Street perhaps it might be better?

Otherwise, everything was pretty much perfect!

Thanks so much for all your help.

Thanks,

Date of Experience: July, 8, 2019
Trip Type: Traveled as Families
Tour Customized by: Wendy



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