Calvin and Family

Calvin and Family

Reviewed on May 1 2017

Hi Stephanie,

1. Is your travel consultant of our company fast enough to answer your email and patient enough to answer your questions?

Stephanie was very easy to work with.  She helped us arrange the itinerary and made good recommendations regarding the activities, shows and sites.  She was very responsive and quick to answer our questions.  We changed the itinerary several times throughout the pre-trip planning and she was always accommodating. We would highly recommend working with Stephanie.

2. How was the service of the tour guides during the whole tour:

-Randy (Beijing):  Randy was very good.  We really liked how attentive he was to our needs and made sure we were always well taken care of.  He was always on time and stayed close throughout our stay in Beijing.  When we had lunch, he always checked in with us during the meal to insure we had enough to eat and drink.  He had good command of English and was very knowledgeable about all of the sites.  Randy had a vibrant personality and the kids think very highly of Randy as well.  Randy exuded interest and passion in his tours.

-Johnny (Xian):  Johnny was a good tour guide.  He was very knowledgeable and provided a lot of information and spoke very good English.  Johnny was very accommodating and flexible.

-Jennifer (Guilin/Yangshou):   Jennifer was very knowledgeable and spoke excellent English.  She provided a wealth of information about the sites and the general area.  However, we found that Jennifer was not always attentive.  She would often stop and talk to other tour guides or tourists and we often had to stop and wait for her.  This happened multiple times where we lost her briefly.  While visiting West Street, we actually lost her and had to split up to look for her.  We ended up having to borrow a shop owner's phone to contact her only to find that she had gone ahead without waiting for us.  We also had issue with a recommendation she made at the Reed Flute Cave as well.  She had indicated that the walk to the entrance was "half-way up the mountain" and highly recommended that we take the shuttle train for $70 yuan per person ($35 each way).  Thinking that it would save us time, we paid the 280 yuan and this turned out to be a huge waste of money.  The train was extremely slow and not much faster than some pedestrians who walked there. She also recommended a couple of other side tours that would have cost us additional money that we chose not to go on after the experience with the train.  Lastly, when I got injured she was again not as attentive as we would have hoped.  After registering at the hospital, they directed us to wait for the doctor on the second floor.  Initially, she gave us the impression that she did not want to accompany us which was a concern given that we didn't speak Mandarin. She did eventually come and assist with the translation and was helpful.  The driver on the other hand was very concerned about my wellbeing and showed much urgency and care.  On another note, due to the injury, we did not go on the bike ride in the countryside or watch the night show as you know.

-Jessica (Shanghai):   Jessica was a very good tour guide.  She was always very prompt and very attentive.  She was always working to keep us on time and coordinating with the driver to insure we kept on schedule.  She had a sweet personality and good understanding of the sites.  She recommended good restaurants to eat at.  She was very flexible with our scheduling and she always showed concern that we were having a good time.

3.  Would you like to recommend working with our company?

Yes, we would highly recommend China Discovery to others.  We had a wonderful time and saw so many more sites than if we went without a tour.  The entire trip was well organized and comprehensive.  The trip was easy to arrange and we were very well taken care of overall. We would not hesitate to use China Discovery again. 

Thank you

Calvin and Family

Date of Experience: January, 1, 1970
Trip Type: Traveled as
Tour Customized by: Stephanie



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