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Hi Wonder,

Seems answers below

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Very fast and very accurate.

2.    How’s the service of the drive during your trip in Chongqing and how’s the cruise? The service drive was fine. We were not aware that the park was so far. In fact, for European people fairy mountains are not so surprising as we have already seen this type of landscape. We could see only the three natural bridges that are so gorgeous!The cruise was good and was quite as promised (except embarkment in fengdu). People on board were very careful with us.

3.    Would you like to recommend our company? Absolutely! Best regards

Michel‚ France‚ August 14, 2019

Good Morning Lily,

Just wanted to let you know that we are on our way to the high speed train station in Changsha to catch our train to Shanghai now and it appears we are back on track to catch our international flight to Tokyo ! Thank you so much for all you have done to help. One question for you. Am I correct that you have arranged an English speaking guide to pick us up at the train station in Shanghai to take us to the airport for about 10:00pm? Please confirm and if so, let me know the name and number for the guide. And since we will have about 2 hrs and 30 minutes between, would it be possible to do a short drive tour to see Jinmao Tower or the Bund before going to the airport? Please let me know if this is a possibility to arrange. Many thanks! Jen

Hi Lily, sorry I missed your call. I was at the ticket counter getting our train tickets and all is good. Thank you for the info on Shanghai and I understand completely. We will meet the driver at the South Exit - that is perfect! Thank you again for all your help and I will update you when we arrive in Shanghai! Have a great day!

Hi Lily, we have arrived in Shanghai, met our driver and are now on our way to the Pudong Airport!

Jen‚ Canada‚ August 14, 2019

Dear Leo,

In the meantime we have arrived back home in Germany.

The river cruise was a really good experience.

As I told you earlier on we were really happy with our guide Jay in Chongqing as well as with Nancy in Yitchang.

One has to say that your entire organisation worked very well in our case.

Speaking about the staff on board the boat, they were just great. Friendly and always helpful.

Because of the booking situation on board we were offered an upgrade to the explorer suite, and we took it. Awesome. The food was really nice, no problems at all for us westerners, whatsoever.

Overall this was a great experience which we recommend without any restrictions.

Thanks again.

Best Regards

Clemens‚ Germany‚ August 13, 2019

Dear Jack,

The tour was Very Good Overall.

Zhengzhou tour Guide was very very good. Jenny is very good lady, very attention to Us and Very patient.

We love the Zen Music so much, the Grottoes also amazing. The restaurant also all served good food. She brought us to good restaurant.

Hotel at Zhengzhou was Pretty good

The driver also very Good. 

Putuoshan are amazing islands . Very big and Very beautiful islands. 

Just the problem was the transportation there, all must use the park bus. And We must pass many stairs to the hotel.

All the places are Beautiful, nice beach.

That’s all For my opinion 

Jenny is the best guide I’ve Meet in China.

Thank You

Surtina‚ Indonesia‚ August 12, 2019

Hi Wing,

Please see my feedback below.

(1) How do you like our tour arrangements and are you willing to recommend our service to your friends?

    Yes, I have already told some friends about the great personal service

(2) Do you have some suggestions for us to improve our service?

    Maybe add some description to the train ride that you would be sharing a “sleeper” car with other people ( it was fine, but I was surprised) I didn’t understand a soft sleeper was a shared 4 person room from the literature available

(3) If you come to China again, would you like to use our service again?

    Yes

Deborah‚ USA‚ August 12, 2019

Dear Miss Ashley He,

Our tour on the President no.7 was excellent!

  1.  Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Yes, indeed!
  2.   How’s the service onboard? The service onboard was very good.
  3.  Would you like to recommend our company? I certainly will! 

Yours sincerely,

Peter Ong‚ Netherlands‚ August 12, 2019

Hello Lyn

We are in Madrid Back

Your organization was Great.

I really believe that your agency is worthy.

Thanks a Lot

Alberto Villar‚ Spain‚ August 9, 2019

Dear Riley,

This is a late thank you note for all your assistance during our July trip to Hangzhou.

Though we didn't quite start on the best note possible, we had a very good time after all.

Our driver and guide were both very responsible and pleasant to be with, and the tour program was quite satisfactory.

I still would be hesitant to recommend Wyndham Grand to those who plan to travel to Hangzhou, but we were very grateful to your kind efforts and the hotel manager's prompt actions. 

Again, thank you for everything, and we hope to work with you again in the future on another trip to China.

Sincerely,

Grace Moon‚ Korea‚ August 8, 2019

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