Janet Katz

Janet Katz

Reviewed on October 27, 2016

Hi Jack,

We had a wonderful trip and wish we could have met you. I could not open the evaluation letter but I had printed it--so--

1.  Yes, you answered email very quickly.

2.  The tour arrangements worked very well. Everyone was on time, friendly and helpful and always went out of their way to handle any questions or issues.

3.  I would recommend your services to others.

4.  My general opinion is very good--you showed integrity when our hotel fell through and you immediately said you would give us a refund even before we asked you about it. We really appreciated that!  Thank you!

5.  Concerning improvements, it would be helpful to know ahead of time, specific info of internal flights, but guides were quick to inform us when we met them.

6.  I don't have my photos yet. I'll try to get some to you later.

7.  Potential customers can contact me if they wish.

We loved China and learned so much about your culture. I was impressed by how magnificently your country keeps all your treasured landscapes--everything is so clean!  We had a great time on busses, trains, rickshaws and just walking around. When we had a problem, many people always came to our aid even though we had a language barrier. I hope to visit your great country again and see the many things we did not have time for. I wish you continued success in the travel business and will highly recommend you in the future. Thanks again for a wonderful trip!

Janet Katz

Date of Experience: January, 1, 1970
Trip Type: Traveled as
Tour Customized by: Jack



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