What Our Travelers Say

Dear Wonder

I hope you have enjoyed the May holiday. We have now returned safely to the UK after having had a wonderful holiday in China. It was a magical two weeks. All the arrangements worked very efficiently. The guides were extremely helpful; the hotels were beautiful with one exception. The UU was not of the same standard as the rest, but that was my responsibility as I identified that choice. The sights we saw were unforgettable. I would like to send you a more detailed evaluation by the end of the week and would be more than happy to recommend China Discovery. I just wanted you to know that we had the most amazing visit to your country and would like to thank you for all the work you put in to making it such a special experience.

I will try and send some photos but I took over 4,700 during the 16days so they will take a little time to sort through!

Kind regards

Elizabeth and Michael

Dear Vivien,

Many thanks for your email.

The tour did indeed go well, and in all honesty we particularly liked that we were on a boat that was predominantly Chinese as opposed to having mainly westerners. I reckon there were about 300 Chinese, 30 Germans and 7 English speaking - which suited us well.

Overall we were very impressed with the food, which for dinner especially was better than we had expected.

However, the most important feedback from me was about your help to us late on the first night. We had been awake since 5am and travelling for most of the day on the train. Obviously there had been a language barrier misunderstanding about the extra bed/sofa bed - but we resolved it in the end with tour help. I think you often see best how good a travel agent/agency is not when things are going well but when there is a problem to solve. I was very relieved when you picked up your mobile phone that night and for all your assistance that followed. We cannot thank you enough.

Best wishes,

Steve

Hi Johnson,

We got back at the end of last week so apologies for the delay. Please find attached some photos, let me know if you can't open them and I can try to send again. Please see below answers to your questions.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes - Johnson was always very quick to reply back and was able to help with all of our questions. He was even able to help book flights for us when our original flights were cancelled.

2. How do you comment your tour arrangements? The tour was great. We had 2 tour guides across the 2 days and both were very knowledgeable. 

They were friendly and keen to share their culture with us. The time we spend at each location was just right.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Absolutely. I would definitely recommend the Jiuzhaigou tour that we were a part of.

4. Your general opinion on us?

Very professional and helpful.

5. Do you have any suggestions on improving our services?

No, can’t fault the service we had.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity?

If yes, could you please send us some of your photos by E-mail? Yes, no problems.

Brent

The following picture was shared by Brent.

Beautiful Landscape in Jiuzhaigou

Good Time in Huanglong National Park

Johnson,

1. Yes, my travel consultant John was always fast to answer;
2. The tour arrangements was very good and easy;
3. Yes, I’m willing to recommend your service. The only issue was that we had to contact you when we arrived in Chengdu and would have preferred you or the tour guide being more proactive;
4. Very good service, no complaints. Guide was very helpful and knowlegable and friendly

Amy

Hello Leo,

Please find my answers below.

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes!

2.    How’s the service of the tour guides during your whole tour?

It was very good. Zínia is a great tour guide. She provided lots of information. Helped me with all aspects of the tour, including food, languages, and how to avoid being in line. I would definitely recommend her.

Tony was also a good guide.

3.    Would you like to recommend our company?

The price was high, but the company provided all I need. I would recommend it.

Thank you,

Silvia

Thanks Vivien,

Thank you so much for such speedie work. I cannot speak highly enough of your professionalism and dedication to making our tour what it was, a great holiday. Your efforts are very much appreciated. When I get back to Australia at the end of the month I will write to your boss and tell him of the great work you have done.

Steven

Hello Wing,

Sorry for my late reply. I wanted to thank you all your assistance on this marvelous trip you made for Louis , he was very pleased and enjoyed his time in Chengdu.

Thank you for the invoice as well.

I´ll see if he can share some pictures with us since it´s him who lived all the experience. I will ask him too to make the Trip Advisor comments and all the evaluation, e-mail and photos on your website.

Take care!

Best.

Tam

Hi Lyn

Now back home in NZ

The tickets worked out fine when I went to the station

We had a great time in China, apart from too many steps.

The cruise was good and gave use some time to relax.

Thanks for all your help

regards

Gary