Shandong Reviews - What Our Customers Say about Their Trips to Qingdao/Jinan/Mount Tai/Weifang...

Hi Wonder,

Feedback as follows:

1. Yes, the travel consultant is very prompt in responding to queries etc

2. All the arrangements are excellent, no complaints at all, the tour guides are very knowledgeable and helpful and courteous.

3. Definitely, already recommended to some of my friends who are planning to go to China this year.

Winnie

Hi Vivien,

Thank you for the arrangements for our short visit to Guangzhou. Wanda and Mr Chan has been fantastic in their service.

And thank you too for recommending the places to visit and really prompt replies and actions.

Meanwhile please take care and keep up this good work.

Siew

Hi Wonder

Oh it was really good. Wanda was one of the best tour guides we’ve had. Surprised we didn’t need to do an “evaluation form” for her. Also the driver was the best driver we’ve ever had. Amazing how we had to wait <1 minute to be picked up from each location.

Sam

Hi Jack,

It was a delightful stopover and tour in Guangzhou. Everything was good. The driver, guide, hotel were very good.

Thanks very much for organising this visit. It was very memorable for our family.

Steven

Hello Mr. Li,

Please see our responses below:

I apologize for the delay in my response - we just arrived back in the U.S. yesterday. Our entire family had a wonderful experience on your tour, and Julin was a delightful host and guide. We enjoyed the various sights and appreciated the comfortable transportation and delicious meals provided. We are hopeful we will have the opportunity to visit China again in the future.

Thank you very much!

Sherry

Hi Leo,

We were very satisfied with all your arrangements & your drivers & guides. You have shown that you are totally reliable & responsive to all our requests, & a real asset to your company !

We are tempted to explore further into China & we will definitely be using your services again in the future.

Catherine

Thank you for the Christmas greetings, Wonder!

our bullet train back to Hong Kong which was comfortable and fast. Our tour guide Matt waited until we boarded, to be sure we were on the right train. Nice service!

Since this was my first trip to Hong Kong, I really appreciated the service of this tour company (Dec. 4-7, 2023) and you are wonderful! Mr. Wang answered questions in a timely manner and was always courteous and patient! I would definitely work with him again!

As well as Hong Kong, I really wanted to visit the new modern city of Shenzhen, and China Discovery provided the visitor passport needed to cross the border. I found this very helpful and convenient.

Our flight into Hong Kong had been delayed by about 2 hours, but our driver waited for us at the airport. Such a relief having an airport pick-up!

The Hong Kong hotel was in a convenient walkable area with shops, restaurants, taxis and metro a block away. The hotel in Shenzhen was modern and clean, with nearby Starbucks and food shops.

We had great tour guides, very interesting, knowledgeable, and patient- Eddie (HK) & Matt (Shenzhen). The drivers and cars were excellent and they always provided bottled water for us. We always felt well-cared for, safe and comfortable. Pick up times were perfect.

I loved our tour around Hong Kong Island, from Victoria Peak in the north to to Stanley Market in the south. Did not have time for lunch, which would have concluded the day nicely, but we did have a fun short water-taxi ride in Aberdeen.

In Shenzhen, we enjoyed going up the highest building in China, and visiting the factory-turned-Art Gallery mall. We had a lovely lunch there in the garden, then on to the cultural village with mini famous buildings, ethnic group dances and music, and the spectacular Horse Show! So entertaining and exciting! I think we could have fit one more visit to another site, before heading to a shopping mall

You arranged our bullet train back to Hong Kong which was comfortable and fast. Our tour guide Matt waited until we boarded, to be sure we were on the right train. Nice service!

It was a pleasure working with this tour company, with you, and each tour guide and driver! I highly recommend this tour, and tour company.

Fabulous tour and service, and excellent people!

Michelle

Hi Jack.

A very big THANK YOU to you and your team for the excellent arrangements you made for me and my husband's vacation in Guangzhou and Guilin.

Everything went smoothly with totally no glitches - the prompt pickup and dropoff at the airport and train station, the beautiful hotels that you booked for us with hassle-free check-in/check-out service, the visits to the interesting tourist attractions, the great lunches (portions are huge!), our first ride on the HSR and the therapeutic cruises along Pearl River and Li River.

Thumbs up to the professional and superb service offered by our driver 江羿师傅 and tour guide 江智玲小姐.

江师傅 is a safe driver. He is always early when picking us up and offers very good suggestions of places to shop and eat. 江小姐 is friendly and approachable and extremely knowledgeable. They both took very good care of me and my husband.

Will definitely book your services again when we next visit China.

With warmest regards

Yvonne

Hi Wing,

And the feedback questions are as below.

1. Yes, very prompt in replying to all sort of question and enquiry

2. Yes it is strongly recommended to follow tour arrangement accordance to the suitability .

3. Yes we will recommend your service

Jue

Dear Wing

1. Yes very prompt and helpful.

2. All segments were well organized.

3. Yes, definitely. Can I have your permission to give your email address to my friends if they need your service ?

Lee

Hi Leo,

Landed. Thank you so much! The trip was great. 婷 is a very good and professional tour guide. We were well taken care of by you both. Thanks again for making the last minute change of hotel possible.

Chai

Hi Zeva,

Chongqing trip so far so good. Did 12000 steps of walking! The cruise is very satisfactory. Hotel at Yichang is good. Wanda is three doors away, with restaurants on 3rd floor.

Tan

Hi Wonder

Here is the feedback on the tour and the service provided by China Discovery. Thank you very much for your efficient service

1. Travel consultant, Wonder is prompt and efficient, since day 1, in responding to emails and my queries. He provided suggestions and recommendations, with supporting reasons, for my itinerary. He is patient and helpful.

2. My itinerary was followed till a slight change was required due to the area coverage of the visa-free policy. It was a disappointment for the six of us but Wonder made a suggestion to sightsee another place of scenic equivalence.

3. My itinerary was followed till a slight change was required due to the area coverage of the visa-free policy. It was a disappointment for the six of us but Wonder made a suggestion to sightsee another place of scenic equivalence.

4. China Discovery/ Chengdu Bamboo International Tours Co. Ltd, with responsible staff like Wonder and Judy, is a good choice for foreigners to engage with in planning a trip to China. I have been talking to my friends about China Discovery prior and after my trip.

5. A reliable and helpful agency for foreigners to China.

6. Need to clearly brief the driver on the different branches of a hotel under the same name. We were driven to CityNote at Beijing Road Pedestrian instead of CityNote Hotel Beijing Road Dafosi Park Metro Station. After bringing our heavy luggage up the hotel, we were told of the wrong hotel we were in by the lady staff. The hotel staff was very helpful when we requested her to show us the way to CityNote Hotel Beijing Road Dafosi Park Metro Station. She kindly walked us (as we draged our luggage across roads) almost to the hotel front.

Thank you and I am already looking forward to the next time,

Ms Au

Dear Vivian,

I am at a loss for words to express the immense joy I experienced on this extraordinary trip, encompassing the enchanting destinations of Beijing and Guilin. From start to finish, the journey was an absolute triumph, leaving me with a profound sense of fulfillment. I am delighted to affirm that the trip was an unparalleled success, achieving a flawless 100% rating in every aspect. Your exceptional skills as a trip organizer shone through, as you stood by our side until the very last moment, ensuring a seamless and unforgettable experience. I am truly grateful for your unwavering dedication.

Please convey my heartfelt appreciation to Smaily for her exceptional work. She went above and beyond to make every moment memorable, and her efforts were truly outstanding. Her profound knowledge, unwavering commitment, and tireless efforts to showcase the very best of each destination made the entire trip an absolute delight. Without a doubt, she deserves the highest accolades and recognition.

I must also commend the driver, whose gentle and respectful demeanor added a touch of grace to our journey.

Reflecting on the overall two weeks in China, I am filled with an overwhelming sense of awe and wonder. The meticulous planning and flawless execution by China Discovery Tour left an indelible mark, and it is without a doubt that you, Vivian, were the shining star behind it all.

With deepest gratitude,

Mohammed

Jack,

I just want to tell you how extremely grateful we are for how you have helped us. Thanks to your help, we were able to do everything we had planned, and we had a very easy trip. The drivers were always on time and gave us the best service.

Thank you and may God bless you!!

Hi Leo,

This is a very short customised arrangement during which the China border is not fully opened yet.

China Discovery charges a premium though, but it delivered without fail.

The VOA is very new to even the custom officers who were on duty when I cleared the immigration check at Shenzhen as well as the HK side. I must say that the agent did his professional service by always on the call to allow on-site changes of my arrival time because immigration clearance was so unpredictable. I can be assured that someone is just outside the arrival hall to pick me up and, I could tell the immigration officer that my local contact person is just waiting outside to pick me once I am cleared with this new procedure.

It is always safer to have a local contact to guide you and make arrangements for your local transfer when language ( Cantonese instead of Mandarin) is a problem in China .

Thx for the service . Thx to Matt too.

Rgds

Hi Jack!

It's was great, we loved it! Our tour guide Frank was very kind, informative, and funny :) We loved how easy it was and how much we got to see in a day, I will definitely recommend to our friends!

Hi Tracy,

Thank you for your help in sorting out my few days ago. I will certainly be asking you for help in the future, now to start thinking about my 10 day break, beginning of April!

David

Hi Zeva,

Hahahaha so perfect.

Matt is really good. I think i even visit more than we have in itinerary.

Matt is really good. He know how to manage the route efficiently and make the good vibes along the trip.

To whom it may concern:

My husband and I have recently taken a vacation to Zhaoqing and Qingyuan.

It was all organized by this Agency and the tourist agent Leo Li. The tourist guide was Matt

We want to express our gratitude for all the organization as well as the actual trip.

Holtels were just like we asked for, in fact they (2 hotels) were very nice. The places we went were gorgeous and everything well organized. Thanks.

We will keeping using this agency as we have been done in the past for more than 4 trips within in China.

Kind Regards.

Janislene & Floyd

Hi Vivian.

Tour was good, the guides both very good. Gulangyu island, shenzen tower and Tulou in Nanjing County were the highlights

Hotel outstanding 

Second one really perfect with good breakfast and view from rooms

Overall vacation was a bit expensive, I wonder what would have been the cost with private car only for the day we went to the County?

Hi Vivien,

Arrived in Yangon!  We had a great trip in China.  Thanks for everything!!!

Dear Wonder,

Yes, Wonder was very helpful the entire time from start to finish. Maggie was really great. We had a good time and she was very attentive to things we wanted to see, do, questions we had. 

Regards, 

Kelley

Hello Riley, 

Thanks for reaching out, I can certainly share some feedback with you.

Transportation Services: Overall transportation services were good quality, the size, type of vehicle and driver were good and that's the kind of service I was expecting. Really appreciate your fast response when we needed to arrange transportation services from one day to another. Having you as a WeChat contact made the difference. The most important thing was that every single time the driver and vehicle was on time and with a printed sign with my name on it. I appreciate you having my flight information and taking care of times, arrival information etc. This worry-free experience is very important to me. The only not so positive thing to share was maybe not related to you or the driver but the two times we were picked up at the airport we had a long walk to reach the vehicle. When you are traveling with large group of people, many kids and a lot of lugagge this is difficult.

Tour in Shanghai: I have nothing but positive things to say about the guide. Her knowledge about the places we visited were amazing she had a vast amount of information to share, every single detail about the places we visited she mastered the details and we as a tourist value this a lot. I appreciate that you understood my VIP request travel to the river. When we get there we had a special place on the boat that made the difference. My people were pleased with this. Please recognize the work the guide did that day, working with a large group of latin american people including kids is difficult I admit but she was so kind and professional that I admire her. Even when we were in the bus driving to our destination she was sharing so many facts about Shanghai that we gladly received.

Happy to share this feedback to you and I hope you find it useful

Manuel Torres

Hi Echo,

Just wanted to thank you for an amazing trip to China. We LOVED it! The itinerary we planned was perfect, the hotels were fantastic and really 5 star! The food was terrific, we ate everything. We were also so happy to find our parents villages.  

What really made our trip was the fantastic guides we had in all our locations! We learned so much from them not only about the sights we saw but also what their lives were like.  Please send my deepest gratitude and appreciation to Jack (Guangzhou), Shannon (Chengdu), Timo (Xian) and Mark (Beijing).

Our drivers were also wonderful and on time every where we went. My only concern was the driver at Chengdu.  He was very tired driving us back from Leshan and I caught him a couple of times closing his eyes.  That was a bit scary.  

I would definitely give you and China Discovery 5 stars! Our only complaint (more of a surprise) was the difficulty in getting our Shanghai Disney tickets, but in the end it all worked out. I have included some photos for you. I will be recommending you and your agency to all my friends.

Thanks again for a wonderful trip!

Regards,

Alanna Wong

Hi Wendy - Tara and I just got home last night. Thank you again for arranging a great trip for us. Here are are a few comments:

What we really appreciated:

the great guides…while we weren’t able to submit a feedback form for Mamie in Changsha, we felt she was very experienced, and enjoyed her thoroughness

the way the guides accompanied us into the airport to make sure we got our tickets. the flights you booked for us, particularly the great seats at the front of the plane. the hotels were also good - we recommend the Crowne Plaza in Changsha (over the Pullman), which has a fabulous breakfast. we had a great, experienced driver in Chengdu, who put in a long day getting us back to Chengdu from Emei Shan

What could be improved:

it would be nice to include evening entertainment in the itinerary (or at least offer it as an option) - we were interested in seeing the evening performance in Chengdu and the ethnic minority show in Zhangjiajie, and the guides were kind enough to help get us tickets

the cable car at Zhangjiajie was closed for the month of November, so we were not able to visit Huangshi Village or the Golden Whip Brook - as a result, the day’s activity was very short, and we ended up arranging a separate tour of the glass suspension bridge (at our own cost)

the last day in Zhangjiajie was short; to fill up the time, the guide was kind enough to take us to a shopping mall

the van in Zhangjiajie was not as new/modern as the vans in the other cities (however, we really liked the driver)

In addition to Mamie’s experience, we loved Ruby’s exuberance (in Chengdu) and Tony’s vitality and personality (in Zhangjiajie).

Tara may have additional feedback. By the way, she had problems using her gmail account for email in all the cities (except for Guangzhou). 

Thanks again for working with us.

—Best, Royee

Hi Wing Zeng,

Thanks for the bus arrangement, everything went very smoothly. I've attached some photos of our day in Longjiang.

For your questionnaire: 

1. The Hong Kong Inline Hockey Team was very happy with their private escort service to and from the hockey rink during their visit to Shunde to compete in the Greater Bay Inline Hockey League. Highly recommended.

2. Our travel arrangements were catered specifically for our sports team; the willingness to completely accommodate our schedule was much appreciated!

3. Yes, for future group travels, I will be contacting China Discovery.

Regards,

Daryl

Dear Isabel,

Now we have recovered from jet lag and are back to our “normal” working schedule :-).

I have attached a brief summary of our comments for the China Tour.
In addition, we want to thank you and want you to know that we appreciate all your help from beginning to the end on this tour. You were very accommodating, patience, and follow up with every step of the trip. The selection of guides were excellent. (It was important to us that they spoke good English.)  We find it to be very helpful when the guides pick up on time at each airport and each drop off at the airport check in was a big plus.  As for the confusion at the Xian airport pick up, it could have been prevented, if the guide would have reconfirmed the flight change.  All the drivers in each city were excellent.  At no time did we feel not safe with the excellent driving skills in the crazy congested traffic.  The van cars provided were very comfortable.

Thank you for the Guangzhou driver/car.  Mr. Wen was very much on time to pick up at the hotel.  Unfortunately, we had no addresses of whatsoever with our ancestral villages.  Fortunately, we did have an address of the Taishan hospital where one of our relative work as a surgeon.  On that particular day, his father had a fall and he was at the hospital.  The day before he was in USA, and the day after our day of visit he would have been off.  Anyway, he was kind enough to cancel all his hospital appointments and show the driver exactly how to get to my husband and my village easily.  It was an amazing lucky day for all of us!  Otherwise, we would have been just driving around the villages.  Our ancestral houses were not easy to find.  It was a very long day, but a very productive one.

Isabel, if you should have any additional questions that I may not have covered, please let me know.  Our family had a wonderful trip and our grandson (8years old) was a very good traveler; it was a little hard for him with so much walking.  in general, he did very well.  I told him he is not a tourist, but graduated to a traveler who can expect the unexpected.  And he has continue to learn to think "outside of the box.”  We are very proud of him.

We definitely will recommend you and China Discovery to our friends who are interested in traveling to China.  We are also looking forward to work with you again in any future upcoming trip to Asia.

Warm regards,

Audrey