COVID-19 & 2020 Travel Reviews & Trip Feedbacks of China Discovery

Hi Riley,

Both the driver and guide were perfect. would recommend them. the villages were really nice especially Dali. hotel were nice. however the itinerary could have been a bit less touristic and more authentic. trip was good but would have been even better if more adventurous (sleeping in remote villages for example). thanks for asking. have a great day

Hi Riley,

The tour guides were both excellent, the drivers too. I have no complaints.

My Beijing tour guide is an excellent storyteller and my Xi'an guide was very friendly and helpful.

Hello Echo,

Our trip to Harbin was wonderful- from pick up to drop off. Our guides Helen and Wendy were so helpful. I cannot imagine doing a trip without them. Wendy was nurturing and kind. Helen was personable and engaging. Exactly what you need when away from home. Kevin, our driver, was perfect. He was so sweet when helping us with our luggage and getting our doors. He kept the car nice and warm for us. He was the safest driver I’ve ever had in China. Cannot commend them enough. They were gracious with our needs and helped us when we wanted to change things. Each activity was amazing. I loved them all. I would say when traveling decide what things you want to do and prioritize them. So you can spend an appropriate amount of time at each. 

Here’s what we found: 

Polar Land- 2.5 hours in the morning. 

Sun Island- 1.5 - 2 hours. (Right next to Polar Land) 

Ice and Snow World (must see in day and night, plus leave time to wait for the slide) - 4 hours. 

Volga Manor- 4 hours (again, the slide. Plus this takes an hour to get to) 

Sophia Church- 30-45 minutes 

Siberian Tiger Park- 2 hours 

Central Street- take the time to stroll up and down during the night and day to see the ice sculptures. There’s a place to pay to play at the end. You can also shop. 4-5 hours during different hours of the day. Plus you must stop and have the icecream at MODERN. 

Our hotel the Mecure Hotel Sophia Church was in the perfect location. 

Layer up and have a wonderful time in Harbin. This is the perfect tour. The company was very accommodating when we asked to make changes. I’m so grateful.

Hello Wonder

Kai is very nice. We liked him so much.

Hello Tracy

Yes it was very nice. Both driver and guide were very nice and helpful

Hi Zeva,

Here is my feedback.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

As quick as usual, responsive, prompt and patient. Great pleasure to work with Zeva!

2. How do you comment your tour arrangements?

Everything was perfect. Steven is such a good guide, and more like a friend than guide, he really knows a good place to visit and to eat. I had enjoyed Guilin tour so much.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Absolutely.

4. Your general opinion on us?
 Good service and arrangement as usual

5. Do you have any suggestions on improving our services?

Everything is wonderful

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes please.

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices? 

Yes please

Good evening Wonder,

The trip was very nice.

Hi Vivien,

I have a wonderful trip thanks to you and the guides.

Hi Tracy,

Yes, we are back in Guangzhou where it is much warmer than Beijing!

Feedback:

Hotels – both hotels were excellent; the staff were very helpful, breakfast was very nice and the rooms clean and well maintained. The hotel in Beijing just won as they upgraded our room when we arrived to a King double.

Guides/Drivers: Edward was good in Harbin, even though there is obviously less to talk about than if he was in Beijing. He was always on time, very helpful with buying tickets, showing us around and he took us to a great restaurant for our evening meal in the city. The driver (sorry, can’t remember his name) had a good car and drove very carefully in icy conditions.

Kai really made the trip for us. He was very knowledgeable, kept us very interested in all of the history that Beijing has and told an excellent story – on top of being very organised, very helpful with the health codes and so on. Mr Jao the driver was punctual, very helpful and as a team they worked very well. I would recommend them to any of my friends who were going to Beijing.

Activities: it was more difficult to fill two days in Harbin, especially as it was so cold. The snow sculptures were impressive, the ice sculpture park truly amazing and the tiger park (which I was a bit worried about) was more acceptable than other animal attractions I have been too (and there were lots of tigers!). Apart from that, we enjoyed the walk down the ‘Russian street’ but the cathedral was a little underwhelming and we visited the old part of town at a very quiet time of day.  

On the other hand we could easily have spent more time in Beijing; Tiananmen Square, the Forbidden City and the Summer Palace were places where we could have spent much more time exploring, but the highlight was the Great Wall which was fabulous. If we ever get back to Beijing we will definitely go to another stretch for a longer walk. Sadly for the tourism industry, but good for us, it was nice to not have too many people there as well.

Overall we had a great time; everything was well organised, pick ups were punctual, we got to see some of the top sights in China and would definitely consider going back to Beijing in the future. Thanks for all your efforts as well (flight cancellations, letting us know about the situation in Beijing), everything went really smoothly and we will definitely consider getting in touch with you again about future trips.

Hope that you have a prosperous New Year

Best regards

Martin and Debbie

Hi Wonder,

They were both great! You and your company are great!

Hi Tracy,

Thank you for checking in. yes, all well and good. The driver has safely reached us to our final destination @Lijiang.

Hi Rita,

We are already in Harbin. So far so good. It was very nice! Thank you once again. Everything was very well planned.

Hi Rita,

Great, I will be back to you for my next trip which will probably be over the Chinese NY. Thank you again.

Hi, every thing is fine;) the first days the weather was nice. Yesterday it was very foggy, but we did the hike and enjoyed so much, we have good clothes and then the weather doesn't matter;) the nature is breathtaking. The driver is very kind and the guide was very good. You did a great job. Thanks.

Hi Tracy,

Everything is going well! We really like Dali so much.

Yes the trip has been really good.

Hi Vivien,

Very nice. Everything is great.

Dear Rita,

Thank you! We are having a good time! Kai is very good tour guide.

We are back home now. Thanks again for organizing such an amazing trip. We really enjoyed it. My wife will be filling out a comment on trip advisor. She was so happy!

Hi Riley,

Thank you! The Great Wall was phenomenal.

Hi Rita,

Today was great and we really enjoyed our tour! David is great!

We are looking forward to tomorrow and maybe seeing some snow.

We had a great time and we will probably book with you again in the future

Thanks.

Hi Wonder,

All good, thanks!! Just finished the train and village visit!

Hi Wonder,

Very nice trip. Thank you for the great organization, all was very smooth, friendly tour guide, safe drive, nice hotels and tasty food

Hi Wonder,

Thanks for today! Everything went well!

Hi Wonder,

The driver has been excellent

Hey Vivien!

Yes, we are safely home and having dinner.

The whole tour was very organized, the tour guide was very friendly and she had a deeper knowledge of the sights we visited, the staff at the hotel was really friendly and could speak a bit of English, which was helpful and the hotel itself was really comfortable and intimate. Overall I think the tour was a success and we are satisfied.

Hello Vivien!

They were both excellent. The driver John was awesome, his safe driving up the mountain was excellent. He also did a great job with the tour and information on the location. Xishuangbanna was also amazing. JohnKang was an excellent travel buddy, he did great with his driving and tour information. I definitely recommend them both for the tour job that they did.

Hi Tracy,

Jack was a great guide. Great

Morning Lyn,

Everything was great, Tom was really friendly and was very informative.

Hi Wendy.

I love Xiamen. I think it's underrated. You did really excellent. Tulou coverage. I appreciated not getting wiped out by tour bus crowds. The first hotel was wonderful, I loved that it had a gym and you could set your own room temp RE heat/ac. The second hotel was fine, I know it's what is available that's hotel level I think in the long-term you may look at a different hotel near the Tulous as more are built and once the highway comes in, you may look for others to avoid crowding. For the Tulou part, our lunches were amazing, while dinner situation was less so , the hotel restaurant had closed by the time we got there, one of few small foibles. I really liked our guide, he was knowledgeable and adaptable, and I liked that he was willing to take us to food places we enjoyed. Our driver was excellent too, brave and fast. It was a wonderful trip and a true escape.

Hi Wendy.

Hotels good, driver good (very professional and nice), and also the guide was great. It was a nice relaxing and beautiful long weekend, and we both want to go back to Xiamen again soon. Such great food (Chinese and western) available, and great scenery to relax or do outdoor activities. We both had a great time this weekend.

I would say the only weakness was the dinner in the small town, but we understand this is the slow season for tourism, and we had otherwise really great food! It was a great trip though, we are even more excited for Harbin!

Hi Tracy.

Huge apologies for taking so long to reply. HaiDong was great and really helpful during our trip, especially when we arrived at the airport.

You as well also so quick and really professional with organizing our trip. Thank you.

I’ll definitely recommend you and your company to friends and also with organizing future trips.

Thanks again Tracy.

Hi Rita. Amazing!

I’m going to save your contact for when we travel to other cities. Thank you very much for your professionalism.

Good morning Tracy,

I just want to tell you that we had a great trip. Our guide Timo is the best guide we have had. He made this trip perfect with his nice personality, very good English and his very good knowledge about everything. His choice of lunch and dinner places was perfect. He took really good care of us! Thank you for all your support. Everything went without any problems.

Hi Wang,

All were perfect, thank you so much for your help. Hotel and staff were great and friendly. Room was great and service in club lounge perfect (afternoon tea, snack, breakfast,...)

Flowers and cake were prepared very well with fruits, wine, and also decoration. Was a great weekend, thank again.

Hey Wendy,

Every thing is good so far! Just got back to the hotel.

Already posted the review, thank again for organizing our trip!

Hey Wendy,

Sorry for the delay of my reply.

Wutai was nice. I should be able to write a review next week. Thanks

Dear Vivien,

Sorry for the delay of my reply.

We have been very happy to make our tour with your travel agency.

First of all you have been very supportive and helpful not only during the preparation of the tour, but also during the trip itself. Your daily mails were very welcomed because we always felt you were virtually assisting us during the tour and this has been a great added value to the entire trip.

The place we visited were very interesting and the tour was very well organised. We could have both times for planned visits together with free time to rest or doing other things. All very well balanced.

Guides were very attentive and, although somethings could be made to improve some of their professional skills, the overall outcome has been beyond our expectations. Also all three drivers were very kind, professional and with very good driving skills.

Lunches included were good and beyond our expectation as well.

Last but not least, we found the total price paid, even with the 5s hotel options reasonable and competitive (we were quoted by Beijing tour operators for the same tour, transport and accommodation for much more money!)

Some minor suggestion:

We recommend you to remember foreigners that they can choose 5 star hotels for a little more expense, since the overall standard in upcountry Chinese hotels is quite lower than in big Chinese cities or western countries. And this was also true for the 5 star hotels, apart Sofitel in Kunming (a real 5 star in all its aspects) But Kunming is an international city.

The visit to Gino or Dai villages were the only places may be need to be changed, possibly choosing other more remote villages, were they may look more authentic and less “getto-like” places.....

Again, thank you so much for your kind attention. We definitively recommend your Company to our colleagues!

With kindest regards,

Yaowadee and Ezio

Hi Wendy

Good!! Looking forward to go to the mountains tomorrow. Thanks for asking!

Great! We really liked it thanks a lot!!

Hi Livia

Please see below.

1.How about your tour arrangements? 

Arranging the tour was very easy since we could do everything by contacting only the one person, and communicating with WeChat. 

2.Are you willing to recommend our service to those who would like to come to China ?

YES

3. Your general opinion on us?  

Very professional and well organized. And what we liked the most was the flexibility of the tour guides. When some sights got closed because of the weather conditions, they both did everything they could to find new suitable arrangements and all of them were great. We are very happy with both tour guides. 

4. What will be your suggestions regarding how to improve our services?

Really noting to suggest. All went very well. 

5.Do you plan to write (or have already written) a travelogue or a story to share with your friends? any language is ok. Would you like to share it with us and our clients? We would be happy to publish it on our website. Photos often tell more than words and we would appreciate if you share some of them with us.

I will send you some pictures through WeChat.

Hi Riley

Yes we had a great time!

Only minor issue is related to smoking rooms but I realize that this was outside of your control

Guides were fantastic- especially in terms of accommodating our own pace - because of kids.

They also provided good insights that allowed us to appreciate the sights even more

Hi Tracy

Everything is going well. We’re on our way to the desert now. HaiDong has been so helpful.

Hi Tracy

Fine. Tour guide and driver excellent. Hotel good but inconvenient with luggage. Food service poor. Great Wall and sights excellent. Thanks for all the help.

Food in town excellent. Good choices. Food hotel cold breakfast. Take 3 bus to get to hotel. Drag luggage over road. Guide help us a lot. He is excellent

Hi Wonder

Tour guide Selina was really great, she was enthusiastic and friendly. Very knowledgable about HuangShan. Car was spacious, but we had to change vans frequently.

Hotel was okay, a little small on the mountain, but overall not bad. Understandable that it’s small. It was a lot of hard work for the people to bring hotels things up to the mountain.

We would suggest to add 宏村 to schedules next time. We thought it was really nice.

We were lucky because weather is nice. Restaurants Selina brought us to were all good. A lot of stairs on the mountains, but great trip overall.

Good evening Wonder!

The trip to Chongqing were great. The driver was good and the car clean and tidy. Perfect. Diana was also very good. Knowledgeable and willing to adapt to my wishes or needs. Very well experienced.

For further trip around China I will use your services for sure.

Hello! The trip was wonderful, both our Mr. Li and Cindy were very nice and welcoming.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, everything was taken care of promptly, and Johnson was very flexible to meet my needs as I looked to modify plans.   I appreciate the great job he did in making this a successful trip.

2.    How do you comment your tour arrangements?

Jingdezhen

-       Tour guide Peter was excellent, very enthusiastic and informative.  He also helped to get all of my train tickets for the trip which was very helpful.

-       Driver very good- no issues.

-       Hotel was very good- new , modern hotel, with good facilities and very good breakfast.  Location in the entertainment district was perfect for walking around at night.    Highly recommend to keep this one.

-       Tour arrangements were good.   Morning touring the kilns and the museum was nice to see.  The afternoon was perhaps a bit less organized without specific stops- would have been better to see specific galleries where shopping could be done, or going to the factory area downtown (which we eventually did because I asked to do so).

-       Lunch was very good- good to go to an authentic local place for food.

-       Transition to Huangshan was smooth , without issue.

Huangshan/Villages

-       Tour guide Xia (Jerry) was excellent, very strategic in his approach to ensure a great experience.

-       Driver was very good- no issues.

-       Huangshan International Hotel was ok- I would say average, could be better.   Location was good near the downtown.  Breakfast was not very good – pretty low quality.

-       Trip to Huangshan was well handled by Jerry, getting to the top of the mountain in reasonable time despite the crowds and he led me well around the mountain.  We covered what I wanted to see-  he encouraged us to see everything on day 1 with the weather getting worse – a very good call.

-       Xihai Hotel had very nice rooms and a nice bar area. The only downside is there is only a buffet for dinner and it is not very good, but guess we had little choice.  I did not eat breakfast there.

-       Trip to Hongcun and Bishan the next day was very good. We left Huangshan early as the mountain was fogged over. Hongcun was crazy busy due to holidays but we saw the main sights, and then I had some time to walk around.  I felt a little rushed with the schedule but still saw enough.  Lunch was ok, not great.  Bishan was very nice, with a chance to bike around the village areas and quiet. Xia guided me around the town on bike and then left me to bike on my own.

-       Accommodation in Bishan was excellent- Pig’s Inn is perfect, and these type of atmospheric farm stays are much preferred by me and would be for other travelers.   The dinner and breakfast were probably the best food I had on the trip, and having the Dog’s Bistro around the corner for drinks was an ideal setup. 

-       The next day was good as well.  As we were running ahead on the agenda, we added Nanping, which was a quiet beautiful village to walk around, and then we went to Xidi, which was really nice and large.   We spent a full morning in these two villages and then stopped for lunch outside Xidi.   Lunch was ok- better than the day before, but not exceptional.    Then we stopped in the Old Street in Huangshan to buy some Shaobing, and then we finished the day a little early at 230 pm.  I feel maybe we could have added one more thing to see, but this was fine.

Train trip to Zhangjiajie

-       No issues, very smooth transition in Changsha.  Driver moved me across the city efficiently.

Zhangjiajie

-       Tour guide Derrick was very good, he had a few moments where we was a bit pessimistic about the weather and crowds, but he managed the situation professionally and did a great job despite the bad weather. 

-       Our main driver was very good, he handled everything well.  The drivers we had for short pickups were less reliable- the one picking me up to go to Tianmen Mountain was late, and generally they were less friendly and reliable, requiring effort by Derrick to fix. 

-       Hotel (Santo Domingo) was below standard and I would strongly advise you to change to Crowne Plaza or Pullman which are much more appropriate hotels for international travelers.  The breakfast looked very questionable in quality so I went to Starbucks. 

-       The tour to the glass bridge was very good and I got to see everything, despite not great weather.  Then, we went to Zhangjiajie where weather was not great at the top but Derrick found good trails on the bottom where we could see some scenery.  We then went to late lunch/early dinner which was an excellent restaurant with very good food.

-       The next day at Avatar mountain was good for weather – Derrick timed the visit to be a bit later to ensure we would see something at the best part of the day.   We missed out the 3^rd viewpoint due to fog, but again, he found another trail for us to hike at the bottom.  Again we went to a late lunch/early dinner at a very good restaurant.   

-       The Best Western hotel in Zhangjiajie had good rooms but common areas and food were below standard.  My advice here would be for travelers to spend the night up in Wulingyuan at either Crowne or Pullman and then go into town the next morning early.

-       Tianmen Mountain was totally fogged over, so I got unlucky.  We did the trip anyway which was fine and I saw the glass bridge.  After seeing this, we stopped for a small lunch at a wonton stand (very good) and then we went to a lake for a quick visit.   Then we traveled to Fenghuang.   We checked into the hotel and then Derrick arranged a dinner at a local restaurant.     This food was not great to be honest, it was a bit low quality but this was the only miss.    I was able to walk around the town and enjoy the scenery.

-       The hostel I chose- Yunji Inn- was very nice with great views and comfortable beds and showers.  Just to note cleanliness in the corners was not great so some would be turned off by this, but I didn’t mind honestly.  

-       After a morning to myself , which I appreciated,  Derrick toured me around the town and then we headed back to ZJJ.   As we got back, Derrick chose a restaurant with a view of Tianmen from a distance, which was clearly visible- much appreciated as he was thinking of me, and the food was good.  Then he dropped me at the airport.

3.    Are you willing to recommend our service to your people who also have an interest to visit China?

  Yes, also for those within China

4.  Your general opinion on us?
Very professional, well organized and flexible.   This is the 2^nd trip I’ve taken with you and both were successful.

5.    Do you have any suggestions on improving our services?

-       Guides – keep them , they are great.

-       Itinerary-   looks good overall, you may be able to add more villages or sights to the Huangshan/villages tour as there is enough time in the schedule.   Beef up the Jingdezhen afternoon itinerary with clear visits to galleries for shopping. 

-       Transportation-  Drivers all good except for the short trip drivers in ZJJ,  train trips were well arranged.

-       Hotels-  As mentioned, smaller atmospheric stays like Pig’s Inn or Yunji Inn would be preferred.   I think you can offer two choices to visitors- either standard international hotel or rustic stays and they can decide.   In Wulingyuan,  switch to Pullman or Crowne Plaza and avoid Santo Domingo, and then consider to stay there before Tianmen as the Best Western is a little beat down.    Continue with the hotel in Jingdezhen, that was perfect.

6.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes, this is fine.   I can forward some images on wechat – this will be easier.  Let me know if this is ok- just ping me- and also let me know what you might like pictures of – as I have them from all places.

7. If you had a nice tour experience, may I know whether you could write us a review on Trip Advisor? It’s very important to our company and my own career! If so, please let me know and I will send you the our homepage link on Trip Advisor.

I will try to do so when I have time.

Hi, Vivien,

Thank you very much, it’s very nice. the nature here is breathtaking, we just came back from cycling, wonderful

everything went perfect again, thanks, and you provided perfect weather as well

Hi, Rita,

Thank you very much for asking. Sean was a great guide. We enjoyed the trip very much.. Seans suggestions about which places we should go was very appreciable.. and he was very caring the whole trip. Truely speaking I did not find any mistake to improve. Sean was very interactive which was amazing we never felt bored! Also he took us to his aunt's place for tea testing.. we enjoyed a lot.. thank you too for arrenging everything..

Wuyishan is beautiful indeed. So calm and not commercialised much.... very good selection of place for if someone wants to relax...

Hi Leo.

All good, the only thing I can think of is if they could upgraded their gym but I’m thinking I’m the only one who has ever used it. Everyone was really nice, I just wish there were more passengers to enjoy their hospitality.

Hi Livia.

We are in old city already.

All perfect.

Thank you.

Thanks Rita.

The park is unbelievably beautiful. We struggled to climb at this altitude. Tomorrow, we will relax in hotel and go out only for lunch.

We had a good trip to Chengdu. Alex was quite helpful. We just had lunch and we are planning to go out in some time.

Hi Wonder, I can answer to you that

1) you were very quickly answering and

2) very good guide and

3) I will recommend you to my friends.

Thanks a lot. And I really will recommend your service as it was very smooth.

Hi Riley, all good as always. Jerry is an excellent tour guide.

In my opinion Wuyuan County is really worth it. The villages are so nice.

You should come

It was good Rita thank you.

Only this morning the weather was not with us. But all went very well. Thank you.

Hi Zeva,

Ann is amazing, she knew how to use our time efficiently and know how to manage our route so that we are not always together with big china group tour.

Hi Zeva,

The tour guide Lulu is great, she has so many knowledge about the places we are visit, I am happy with my Hangzhou tour.

Dear Wendy,

Trip was quite good thanks.

Hi Wendy,

So cool, so happy y’all could add it to the itinerary, very unique and amazing museum/archaeology site. It's a wonderful opportunity to see evidence of the Xia Dynasty's existence. Even for folks who aren't history teachers.

Dear Leo,

Here are our comments and feedback for the trip.

Overall, we have been very happy with the trip and it has been close to exactly as we wanted it to be. We will surely recommend you and your company to other people traveling in China.

On the more concrete side, we have split up the feedback into a few categories below

Hotels

-       Very well chosen hotels. All of them really hit the mark in terms of the type of hotels we wanted to stay on

-       The Yangshuo Mountain Retreat was especially beautiful and also had a great kitchen. The rest was also very nice, but the Mountain Retreat was really the highlight

-       As a minor improvement point / consideration, the hotel we stayed at in Guilin (where we only had one night) could have been a more regular / simple hotel, since we checked in late and left early

Activities

-       Good balance between guided activities and having time for our self

-       We really enjoyed the guided hikes

-       Other highlights were walking in the rice terraces of Longhen, the Kunming Stone Forest and walking the Tiger Leaping Gorge

Guides

-       We were overall happy with the guides. They were helpful and generally informative about the activities and the site

-       We really like the guide we had in Kunming, we thought she was the best of them

-       One comment for improvement – each guide gave us a document to fill out for feedback to them on the last day. It would have been better if this document was mailed to us. It is a bid awkward to provide feedback to someone as they as watching and giving them the document afterwards – the feedback will probably be more honest if the guides could not read the feedback while we were standing with them. However, we were overall satisfied with the guide

As I hope you can tell from the lack of specific improvement points in the above, we have had great trip and have been very happy with the way it has been organised. We felt very well guided the whole trip and always knew there were an English speaking guide close by that we could ask for help.

Let us know if you have any questions or if there are some areas that you would like additional comments on. We are also very happy to write a recommendation or act as references if that is needed for other customers.

Best regards,

Louise and Morten

Hi Jack,

Thank you very much for sending the Yunnan itinerary. I'm not sure I have enough vacation days for an 8 day trip so I will hold off on booking for now. I am thinking about going to Zhangjiajie for 3-4 days from Nov 6-10; do you have any recommended tour packages for that trip?

We had a great time in Dunhuang and absolutely loved the trip. Jane was a wonderful tour guide - kind of like a mom to us during our trip. :) Usually we travel on our own instead of booking tours but we all agreed that it was absolutely worth it to book through you. It made our travel incredibly convenient and stress-free.

Lastly, have you had a chance to put together the fapiao? If you need any further information from me, please do not hesitate to let me know.

Many thanks,

Debi

Hi Wendy,

Thank you, we had a great cruise. The weather was better than expected. The crew was very helpful. We enjoyed the excursions and the live on board.

Hi Echo,

Everything was good, we had a great time there.. even wish we had a couple of more days

Thanks for all your support

Hi Wendy,

Here is a copy of my review which I have submitted to Trip Advisor. 

Thanks again for your time and good work.

I just got back from a customize private tour to Gansu over the Golden Week. We started planning really late, many tour agencies declined to accommodate us as they were fully booked.  We found China Discovery and connected with Wendy Dan. She was incredibly patient and worked around the clock to build our itinerary. She provided very clear explanations and was honest about the challenges and options we had.  Wendy also checked in with us throughout our trip to make sure we were happy with the arrangements. I highly recommend Wendy - all my pre-conceived notions or worries of dealing with shady tour agents have been erased thanks to her professionalism and knowledge.

The guide who greeted and managed our trip at Gansu - Mr. Ma was also equally patient and professional. Soft-spoken, polite and ever willing to get us answers to our questions. Our safety and comfort was his priority. He took care of everything and we truly appreciate that we were not taken to any shopping areas/shops.

Dear Jack,

I would like to thank you and all your team for this wonderful trip. We enjoyed every minute of it and we'll make sure to pass the word about it.

It's a pity we didn't had more time to enjoyed some scenic spot.
All the guide were really helpful. We especially like both the guide and the driver in Qinhai and Dunhuang.

We will be able to book another trip with you agency and will be very glad to share our experiences. Please send us the link for doing so.

Best wishes,

Sarah

Good morning, Lyn!

Thank you, we had a wonderful time.

Good morning, thank you so much.

The cruise was wonderful. I fully enjoyed it and will possibly take another one again and recommend my friends. I'm actually leaving Chongqing now. It's too crowded and not many people are wearing masks, so I want to be extra safe. I'll travel again to here when it's not the holidays

Thanks a lot Rita we just landed in Kunming! Happy to see Yunnan.

Hi Rita... our trip was going very well. Very beautiful and well organized. Big thanks!!!

Hi Wonder,

Thanks so much for your help and arranging the trip. Everything was perfect from start to finish and the drivers were all very good. I can't really suggest anything else really it went very smoothly considering it was a busy holiday. It was perfect.

Hi Echo,

Everything was great !

Hi Johnson,

Here are my answers.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, very reactive and we were able to custom made our trip and even modify it during the trip due to some unexpected change in Fuyin.

2. How do you comment on your tour arrangements?

Since we work together on the route we can only say that it match our requirement and you help us to build the itinerary for a great photography tour.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes sure i will specially communication was good and have good follow up during the trip

4. Your general opinion on us?

Great driver and able to manage the complexity of Xinjiang county specially for foreigners and numerous checkpoints. Very good reactivity on last day and good suggestions on avoid additional unnecessary trouble due to covid situation even we are in China since february 2020

5. Do you have any suggestions on improving our services?

Since everything was clear and yes it's also a good chance to meet this driver i don't have suggestions. Probably some hotels have included breakfast.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

You can pick up some of my photos but need to keep photos with trademarks.

www.floriandelalee.com

https://www.behance.net/Flowrian

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices?

If you want another testimony on tripadvisor please send me the link but i don't want to be contact by customer. If i have people interested i will share your wechat contact.

Hi Wonder,

Our trip around Guilin and Yangshuo was utterly amazing. We were expertly driven to the best scenic spots to take wonderful photographs of the breath-taking scenery.

Our local guide Kenny was very knowledgeable and funny. He was very easy to get along with (and has a great singing voice!). I only have high praise for his guidance and assistance. Both Kenny and our driver were extremely patient and I felt safe at every part of the journey. The hotels were adequate and authentic, and most importantly in prime locations to facilitate the tour. I have thoroughly enjoyed my time in Guangxi and heartedly recommend this tour to everyone not just photography lovers. Thank you and I hope to use your service again in the future.

Hi there!

I will be happy to do that. It was a great trip. We loved both tour guides, and we were able to see everything we wanted to see despite the high season due to their good planning.

Hi Vivien,

Just a short notice, we are absolutely enjoying our trip. Everything is very well organized, great people, great places, great food, we just love it.

And gifts arrived and kids love them.Thank you so much.

I will check when I have some time, to write something. Because the trip was really perfect. Thank you

Hi Tracy,

The trip was great! Seeing the tulou was incredible and we really enjoyed staying at the guesthouse. Our guide was also very knowledgeable! 

Best wishes,

Emma

Hi Lyn,

Oh it was sooooooo good many thanks! Please do keep in touch when you've got specials going on over weekends

Hi Lily,

Thanks for your good service, overall it’s good trip. I’m very satisfied with Gila, she is Amazing that I have ever seen, Thank u again.

Good morning, I had filled up a feedback checklist given by Nick, don’t worry all are excellent, hahahah

这个旅程安排一切顺利，我们都很满意，谢谢。

Hello Wonder,

The cruise was nice. Food was good, staff was nice. We upgraded to a room on the 6 floor, so we used the private restaurant.

Hi Tracy!

Thanks for the excellent arrangement for our trip to Xian and Louyang.

I will gladly share some positive feedback on trip advisor, please send the link to secure I will give feedback on right place

Best regards Per

Hi Tracy,

Trip good- all home safely!! Thanks

Good morning!

Yes we are in the train to Kunming Thank you for all the great support!

Hi Leo,

Here are my answers:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? 

Yes. 

 2. How do you comment on your tour arrangements? 

It was well organized and accommodating.

3. Are you willing to recommend our service to your people who also have an interest to visit China? 

Absolutely.

4. Your general opinion on us? 

Quick response, flexible, provided good guidance, punctual, efficient, friendly.

5. Do you have any suggestions on improving our services? 

None. Only recommendation is to change the hotel in Yangshuo.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail? 

Absolutely. I will send photos via Wechat.

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices?

Sure!

Hi Riley.

Happy Golden Week! As promised below is some feedback from our tour. It was really fun and interesting. I also can't thank you enough for helping me retrieve my passport. I honestly don't know what I would have done without you and Candy on that one.  

I have posted a Trip Advisor review and mentioned your name. I have also told a few other diplomats about how great your services are. China is an intimidating place to make travel arrangements, so engaging your help is really worthwhile.

Thanks again for everything Riley. I will be in touch for my next trip!

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Absolutely!

2. How do you comment your tour arrangements?

Overall, I am very happy with the level of service and travel arrangements that China Discovery provided. The trip was so easy and we were very well looked after during our tour.

Some real benefits, especially from a foreigner's perspective, include:

• The agent’s English is exceptional, making initial enquiries and follow up questions very smooth
• The help provided to ensure we had all the required admin completed before setting off on the trip
• The food was very well chosen
• The activities were well planned and well timed
• The hotels were a good standard
• Hotel check-in was very easy with the guide’s help
• My gratitude for the help I received in retrieving my passport cannot be overestimated

Some things that weren’t quite what we were expecting include:

• Some of the activities listed in the itinerary were not actually available (e.g. archery, horse racing, Mongolian-style-wrestling performances)
• We did not get to visit a yurt
• The grassland and desert experience, while very interesting, did not feel as authentic as we had hoped. Instead of visiting an exhibition centre or an amusement park, we would like to visit a place that offers a more genuine experience, like a remote village.

I will definitely use China Discovery in the future but will be clearer in my expectations.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes

Hi Wendy, it was good

The weather didn't help but the cruise and the crew were really nice I can send you some pictures later.

Hi Wendy,

Just landed in Beijing. Trip was great (except the weather - but that's something out of our control).

I will recommend your planning and the guides.

Sunshine hotel was also good, except for the coffee.

Hi Leo, 

Sorry for the delay. May was a wonderful tour guide! She was very knowledgeable about the locations we went to and their history. We had plenty of time to explore every location and she even helped us to take photos! Overall, it was a great experience. 

Blessings,

Ashley

Going good cheers Wendy

Just been the desert

Hi Rita.

I just wanted to let you know how Amazing Ellen was today. She was so nice and friendly and knowledgeable as well as super accommodating. She made our day very special and I will recommend your company and her to all of my friends! What an amazing trip! So glad you worked it out to come!

Dear Rita, thanks, appreciared!

Today was very good, more than enough activities! and the guide is really good

Hi Wonder,

The tour was great. Driver and tour guide were nice and did their best despite sometimes the weather wasn't the best.

Happy Mid-Autumn Festival to you also!  I think I forgot to fill out the following survey.

Here below are the questions for you: 

1.     Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

      Yes

2.     How’s the service of the tour guides during your whole tour? 

 Very good overall.  Just the one in Beijing is just OK.

3.     Would you like to recommend our company? 

 Yes, definitely.

Thanks,

Cynthia 

Dear Zeva,

The tour was very nice. We liked it a lot!

Hi Rita,

Really i appreciate your support at every moment. For my next trip to guilin i will contact you.

Hi Wendy, perfect!! We are having a great time and the weather is very good so far

A little headache yesterday because of the altitude, but our bodies are adjusting

This morning we were supposed to do the red army long march museum in Shigu town, but the museum was closed (closed every Monday) for your information for future tours.

Thanks Wing, we came back safely and had a great trip overall. We had great tour guide and driver whom we will recommend without doubt and we took the liberty to change the schedule as we toured, depending on the weather and situation, which suited us. I’m actually glad lightning struck, allowing us to spend the last night in XM, as I think 2 days and 1 night in the Tulou is more than sufficient. I’ll leave Chew to comment on your email but you can also take my comments here if you want. Thanks again !

Hi Wing,

Yesterday just before check out at Xiamen ,  i had already completed a detailed questionnaire form and handed over to Adam.

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

Yes, it was good service from tour coordinator, tour guide and driver. They are all very professional and good people.  I will recommend to friends for sure.  

(2)  Do you have some suggestions for us to improve our service?

The initially proposed 3D2N itinerary is an overkill of Tulou visits.   The original plan was such that we visit Chu Xi on Day 3, but Chu Xi is the furthest (3 hours) from Xiamen, so it doesnt make too much sense cos it would be a mad rush if guests are rushing to fly off on Day 3.    Our tour guide Adam adapted the itinerary, we cut down the more commercialized tulous and he even  included He Keng Tulou which is the place that Hollywood Mulan was filmed in, that was a real treat.   

From our experiences, if we fly into Xiamen by 9am, we would have 2 full days of Tulou visits, which is more than sufficient.  First nite at HeRongZhuang was a good experience, the staff are very hospitable and room was very nice.   Second nite at Prince Hotel there was power failure, and after being in the dark for 4 hours, we decided to check out and drove to Xiamen.  We were on the road from 9.30pm to 12 midnight.  I think it would be better if the itinerary just have first nite in Tulou and second nite in Xiamen, with Day 3 in Xiamen.  

(3)  If you want to do travel again in China, would you like to use our service again?

Yes.  I would certainly consider

Regards

Dear Wing,

The hotel is beautiful. We took a walk around and end up having dinner in the hotel. It's very nice.

We got back to the hotel a while ago. We enjoyed the trip with Sara very much. She is a lovely woman like you. And once again thank you very much for the lovely souvenirs.

Dear Johnson,

Sorry for my late reply.

We were really very happy with the whole trip to Yunnan province. It was very special and we still talk about it a lot.

The program you suggested was great, and we had a fantastic time. Everything was flawless, convenient and no long waiting times.

We specifically liked:

• Your responsiveness
• That the guides are locals and can really introduce the local culture to the guests.
• That the guides were flexible in the day to day arrangements
• English skills of all guides were excellent!
• That the guides take pictures J
• The driver Mr. Yu was super. We felt very safe

Alice was fantastic. We enjoyed that she told us about her village, family etc. to help us to understand the Bai culture better. We liked her personal style. It felt like walking around with a friend, joking and having a good time.

Tom also made the Lijiang experience a very memorable one. He also opened up, reflected and gave us great insight in traditions and culture of Naxi. He knows everyone.

The best about Aten was that he made some suggestions how to optimize the program and how to avoid tourist crowds. He loves to talk to the guests, exchange ideas and make this a mutual learning experience.

We would without any doubt recommend your agency. We consider to book trips with you in the future.

Thank you very much for everything.

Best regards,

Christine

Hi Vivien,

Yes it was great. Bruce handled everything for us including assisting us with our hotel arrangements and our transportation the following morning. The mountain itself was beautiful.

Hi Riley,

Thanks for the follow up. Again, we are so happy with the trip and the services. Tour guide very good, car and driver very good and the places we visited are really nice. Also lunch was good.

Good evening Wonder,

Sorry, I just saw your message. Our trip in Datong was very great. Everything was very good organized. I will send you a detail feedback on Monday. 

Thank you very much.

Cathy

Hello Wonder!

This email is a bit late, but it is the review email!  I just posted a review to tripadvisor.  I think it takes a day or two load (I think it gets reviewed), but this is what it says: 

"This is the second trip that my husband and I have taken with China Discovery, and we thoroughly enjoyed it! Our first experience with China Discovery was a trip to Yunan Provice. This time, we went to Zhangjiajie in Hunan Provice.  Each time, our thoughtful travel consultant, Wonder, kept us informed about the process.  When we had questions, he answered them. If it required him to reach out to a tourist site to confirm information, he did. He kept us informed of various travel requirements, weather conditions, etc. I feel very comfortable and confident planning my trips through Wonder, and my husband and I are planning additional trips with him as our travel consultant in the future.

Each time we have gone on a trip, we have loved the itinerary, the food, and the experience. In addition, our guides' English has always been superb, and we enjoyed chatting with them to gain more cultural understanding of our environment.

In Yunan, Tom was our guide.  We went to the Yuanyang Rice terraces and surrounding areas of Kunming. He was great!  Great conversationalist, great enthusiast for history and culture, and great guide. he even always made sure we had extra bottles of water.  We would highly recommend Tom.

As for Zhangjiajie specifically, it was great fun!  Our local guide, David, was fantastic.  At one point, when he realized we really did not like the crowds, he made a point to find quieter and more solitary locations that would still show us the splendor of Zhangjiajie.  Food choices were great.  He kept us to a schedule, but in a comfortable and appropriate way.  We really, thoroughly, enjoyed ourselves.  We would highly recommend David.

As you can tell, we had two totally different trips and both were highly successful.  Our experience with China Discovery has thus far been a completely wonderful experience and we hope to have more in the future." 

As for the China Discovery website, you are free to use the above review, or for variety, you can use the following.

"We recently went to Zhangjiajie and it was an amazing experience!  Wonder was our travel agent again -- I was so happy with my first trip with Wonder that I reached out to him again for this second trip!  Wonder took the time to answer questions, inform us about travel requirements, and ensure we had a wonderful time.  He patiently answered questions and gave us different quotes as the number of people and days of the trip changed.  The fact our second trip planned by Wonder was so great, that it gave me confidence and comfort to plan a third trip with Wonder, which will happen later this year.

In addition, our guide in Zhangjiajie, David, was fantastic. He made a point to ensure that in each event, we had every opportunity to enjoy ourselves.  At one point, he realized we did not like the crowds associated with the most popular lookout points in Zhangjiajie, so he made a point to take us to more quiet, solitary locations that still provided us with the splendor of the park. He took care of every entrance and made sure everything was as seamless as possible. It was amazing. His english was fantastic and he took the time to ask questions and listen to answers. We thoroughly enjoyed ourselves and were very happy to have had David as our guide!" 

Also, I have some pictures for you!  They should be attached. You are free to use these on your website.  (They might have gone to the bottom of the email chain)

Thanks, Wonder!  We are looking forward to our upcoming Yunan trip also.  

take care

Hi Jack,

My trip with China discovery was outstanding! It was the first time I have ever used a travel agency and I would definitely use them again. Very easy to organise the trip with lots of flexibility.  Everything that they promised to do was done. The tour guides were excellent - very knowledgeable and again willing to adapt based on personal interests. I went to Guilin and Zhangjiajie - both destinations were stunning - lots of variety packed into the both parts of the trip. I had an amazing trip and would recommend to anyone who likes the outdoors!

Dear Wonder,

How are you? Hope you are well. You organised a very nice trip for me to Chengdu and Jiuzhaigou way back in 2014. 

You requested a review from me but I loaded to the wrong website. I came across the review today unexpectedly in my computer system and I would like to send it to you, to be used by your website. This is because I was very pleased by the trip that you organised for me. I was a lone female traveler but I still remember the lovely tour guides you found for me, especially the one at Chengdu.

I truly had a wonderful holiday and great memories.

I am now back in the UK. I certainly will use your tour service again if I ever travel to China the next time.

Take care in the pandemic.

Best wishes

Siang

( Dr Yih Siang CHEN)

6 Days/ 5 nights Chengdu/ Jiuzhai Valley Tour

I went on a 6 days / 5 nights private tour to Chengdu / Jiuzhaigou in October 2014.I spent 2 days in Chengdu and the rest in Jiuzhaigou valley.

Since it was my first trip to China and I was a single female traveller, understandably, I was initially apprehensive before the tour. However, all my initial reservations disappeared once my tour began. I have decided to go on a private tour because I could not find a group tour which can come up with the itinery that I wanted.

From the onset, it was a pleasure to deal with Wonder. He made me a detailed itinery, specific to my wishes , down to the hotels that I preferred. I must say that he has honoured and stuck to our contract throughout my tour. He also phoned my tour guides on a daily basis just to make sure the itinery went on as planned and to make sure that I was ok.He was contactable at all times and any problems were sorted out very quickly and efficiently. He was also very accommodating and was willing to make changes in my itinery at very short notice whenever possible.I have found him to be reliable and trustworthy.

The tour guides were all very professional and knowledgeable. I was very happy with them.They spoke fluent English and were very knowledgeable about the places that we visited. They took care of everything, from meeting me at the airport, check- in into hotels, arranging for meals, transport, tickets for shows and checking in for my return flights. I was impressed that they would go out of their way to make my tour comfortable, hassle free and really tried to give me a memorable hoilday. They were prepared to work till late evenings. As a matter of fact, they would wait for me while I watched some shows in the evenings and one of them was even so kind to buy me an adaptor which I had lost in a hotel.

In Chengdu, I visited the Panda Research Centre, Jinli Street,Sichuan Museum and a silk factory at my request. i was not obliged to visit any factories throughout my tour.

Then, I flew on to Jiuzhai Valley and had another 3 days of private tours; 1 day in Huanglong Park and 2 full days in Jiuzhai National Park.I was glad that I flew return to the valley because the roads up there are really winding and being prone to travel sickness , it would have been a disaster for me to be sick.

I was met by another tour guide there. I am really glad that I took a private tour because I had my personal tour guide who walked with me at my pace throughout the Jiuzhai National park. She knew all the scenic spots and pathways by heart and made sure that I did not miss any important spots.Because she knew all the places so well, we could cover most of the scenic spots on foot in detail.She would walk with me and explain every lake, waterfall and other spots. She explained in detail all about the history, myths, customs and religion of the tribes there. It was an eye opener for me.I am sure I would not be getting all these explanation if I had gone in a group tour.Most group tours tend to be rushed but I was not rushed at all. I had ample time to take all the photos that I wanted , time to have meals and some shopping for souveniers and even short rests at beautiful spots where I could linger and just soak up the magnificent natural beauty.

Jiuzhai Valley is an extraordinary , beautiful park. It is my personal opinion that 2 full days are required to do the park justice. It is difficult to rush through the scenic spots in a day especially when there are massive crowds and queues everywhere.It was worth it to pay the hefty entrance fee for 2 days. Because I had 2 full days, I could do a hike with my guide who accompanied me throughout the trails to the 3 major valleys. I came away feeling satisfied and had lots of marvellous photos to show.

I was especially pleased that on one occasion, my tour guide took me through a small path , away from the tourist crowds. We walked at our pace and saw some smaller lovely waterfalls and lakes. I did not have to jostle with the typical crowds and could take my time to take some truly picturesque photos and videos. I am convinced that if I had joined a group tour , I would not have been able to see and explore the national park as much as I did.

My advice to travellers is to go on some fitness training before the tour. You have to be prepared to do a lot of walking for this is the best way to see the best views. Taking the bus to just the best scenic spots would be cheating and would not do the park justice.The only downside of the trip was the crowds. Be prepared for massive crowds, they can get unruly at times, especially when it rains, so do bring a raincoat or umbrella.Also be prepared for the less than ideal toilet facilities. Bring lots of tissues as handwash and tissues are not provided.

Due to my excellent and friendly tour guides and Wonder's meticulous planning, I had a fabulous holiday and a great time in China. I would highly recommend Wonder Wang and his tour agency to all my friends and family. If I return to China, I would certainly go through Wonder and his agency again. So, a big thank you to Wonder and all my lovely tour guides for making my holiday a truly memorable one!

Dr YS CHEN-PELFRENE
London, UK

Hello Wonder!

Thank you so much for reaching out again!  And I was just about to write . As of yesterday afternoon, Mark and I finally received final confirmation that we will be allowed to take our leave, so now we can finally book our trip from 17 - 24 October!!  As soon as I send this email, I will look into the flights.  I will let you know if/when they are booked. 

Also, we were wondering: would it be possible to pay via our American Credit Card this time?  I know we normally do we-chat, but due to the amount this time (bigger/longer trip), it is easier for us to use credit-card.  We understand that there is a credit card fee. . .could you provide us with the final amount (including the fee)?  

Also, I think Mark and I would really enjoy the boutique hotels you chose for us.  Could we verify that those hotels are still available for our trip?  

And of course: I have really enjoyed working with you.  You provide excellent customer service and we believe the quality of the trips are wonderful.  My colleagues loved the trip to Zhangjiajie and I have told many of my colleagues about you/your company. 

Last question: would you recommend anywhere over the Christmas holiday to New Years (01 January)? 

Thank you, Wonder!

Look forward to hearing from you, 

Keena

Hi Jack,

We really enjoyed our trip. Thanks!

Fresh air, beautiful mountains….

We were very out of breath in Shangrila, though, so next time, we will get the oxygen.

Our tour guides were very good.

Leeway struggled a little with his English, but we did fine.

Alice had excellent English, and so did Peter.

We are probably tough people to tour around, since we have already been to a lot of temples, so we already have heard a lot of the things that they want to tell us.

So, we tried to ask questions about other things.

We are not standard travelers, but much more experienced. 

I think that because we can speak some Mandarin, we are a little bit more independent than other people that they have had to help.

We loved the Indigo Hotel on Lake Erhai.

Opening the curtains in our room every morning and being able to look out at the lake was fabulous!

They also had a very good breakfast.

And, we enjoyed walking by the lake, down to the bridge and hiking up the mountain behind the hotel.

We had no air conditioning in the Songstam Hotel in LiJiang, and at the Shangrila Hotel, and so our rooms were very hot!

So, we had some trouble sleeping.

I think if you are there in the Winter time, it is probably fine, but the weather for us was warm outside, so we struggled with the temperature in the room.

We might ask for some help to get a fan for our rooms next time.

All of the Ancient Cities.

We probably would have like a little more time to explore those.

The BaXi and NiXi Ancient towns were beautiful, and it was wonderful to walk the streets there, and the learn about the 3000 year old pottery in NiXi.

We also loved seeing traditional Tibetan houses and trying the butter tea and cakes.

Our driver, Mr. Gu, was very nice and funny.

Thanks for a lovely vacation.

Kind regards,

Robin

Hi Tracy,

The Upper Yubeng village hotel was a little rough. Beds were hard as a rock. Maybe provide options at different cost points for that next time. Otherwise no other considerations. Was great.

Hello Echo,

I wanted to let you know that we were very happy with the hotel.  I would agree that is is not as fancy as some other hotels in bigger cities, but we were very pleased with it.  We had a very nice clean non smoking room.  The restaurant had very good food, and a surprising amount of good seafood for dinner.

Best Regards,

Chris Platt

PS.  We had a wonderful weekend.

Hi Riley...

We are on the train back to Shanghai and I just want to say to you that the experience was great. Not only because we visited amazing places but also because i received outstanding service from you since the first day that I contacted you and including all the great guides and drivers along the trip. Thanks so much and looking forward for our next experience to Silk Road trip.

Dear Lyn,

No issue

We were really very satisfied with the overall setup of the trip by you and your team.

Tony was an excellent tour guide that helped us in all issues and also provided very good photos and videos for our memories. 

As we were very luck with no people (less than 5 min waiting time at all attractions) and the weather conditions it was overall an excellent and memorable trip in China.

Please plan well the timing of your trip: in the peak season and public holidays, the waiting times are definitely many hours per day (!!!), so definitely avoid that.

I can fully recommend this trip, agency and tour guide.

Best regards,

Bernie

Hi Wonder,

Overall we had a great time. Mr She the driver in Xining/Chaka/Lanzhou was excellent (even saving us from a bad accident). He drove well and clearly knew the area. Making some great suggestions. The second driver, Mr Ma, was clearly not as experienced as a driver for tourists and did not have as good a standard of driving (though he was not bad). 

Local food. We have been in China 4 years and are keen to try different types of Chinese food. Sometimes the choices were very safe (of course this will be very dependent on who the customers are!)

The hotels were OK. If possible we would recommend a hotel like the Nirvana Hotel in Xiahe. Not because it was run by a foreigner - actually because it was smaller and with a bit of character. Though we recognise this won’t always be possible.

I hope this feedback helps. We do want to thank you for arranging the trip and understand that it was a challenge as we were late to book. We had a great time and saw some wonderful places. Both guides were great.

Oh - I forgot the camping. A little too basic, if I am honest. The equipment was a bit tired and it would have helped to have had more detail on what we could expect before we decided to go for it. I said to Gary that I think there is a gap in the market for some ‘glamping’ - camping with a bit more comfort!! The opportunity to sleep In the desert and see the stars was fabulous though!

Thank you once again and I will post a review on trip advisor.

Wing,

I feel so bad that I didn’t see and reply to this email. We had a wonderful time and would DEFINITELY use your company again when traveling to China!!!!

I will send you another more detailed email with photos shortly but wanted to get this off to you!

Thanks,

Greg

Hi Vivien,

It’s been great! We are really enjoying it. Thanks for booking everything for us.

Hi Wonder,

Thanks for everything! The tour was great! We really enjoyed it!

Hi Jack,

I finished the feedback form in Hohhot and gave it to Mary.

I liked the tour, especially the grassland experience although it was very crowded. Mary’s English is very good, she is a good guide and always did her best to make the tour a success and to work around the crowds. She was also very flexible and made good suggestions regarding the itinerary. I can recommend her highly. The food was always good and the hotels were nice. Driver and car were ok. The driver obviously had a cold and a cough but did not always wear a mask. That made me worried a little bit.

Thank you for your work in planning the trip. I plan to travel some more in September and I’m thinking about either taking the cruise or hiking in Huangshan mountains. I will come back to you!

Best regards,

Lucie

Hi Jack,

I’ve already filled in four feedback forms so far, and have been given a fifth to do!  My first bit of feedback is that there are too many forms to fill in..... I’m still on holiday! I’ll get you some reflections next week, but not before. I don’t want any images of us being used, so all I would send you is photos of locations - and probably not very good ones at that given how bad the weather has been. 

Thanks again for your help in coordinating. I’ll try and put some more considered thoughts together next week.

Christina

Dear Wendy, 

Here I send the answers for the services you have provided in the last 2 days. I also send some pictures that I agree on add to the webpage. I will make a contribution in TripAdvisor as soon as I can. 

1. Was your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Overall, I had an excellent services from my travel consultant and the company. I decided to travel on the last minute and they arranged everything really fast and efficiently in the way that my trip started without problem. Travel consultant was really fast and efficient on answering my questions and on tailoring the trip on a couple of changes I wanted to do in relation to the original trip plan offered. My travel consultant, Wendy, was also available to solve any of my questions regarding the special travel requirements needed due to Covid-19. Wendy was also took care of my needs along all the length of the trip.

2. How was your tour? Are you satisfied with the tour we arranged for you? 

I am very satisfied with the tour. I asked for some modifications in relation to the original trip which were fast and easily arranged. I didn’t feel pressured during all the trip, thing that I enormously value. I had my time to enjoy all of the places I visited. Both the driver and the tour guide were helpful and kind. I am specially satisfied with my guide, Cathy, who took really care on giving extend and understandable explanations, answering my questions (including those non-tour related: where to eat, what else to do, etc.) and taking care of my stay and well being in Dunhuang.

3. Do you have any suggestions on improving our services

I think that for people living in China, it would work a bit faster and smoothly if there is an earlier communication by Wechat. Emails are not as accesible platform as Wechat when living in China. 

Best regards, 

Borja

Dear Vivien, I think Linda has already provided feedback to your website. A couple of additional notes from my side:

• The trip was well organized, with the appropriate balance between personal time and time used for guided tours
• The hotels were good, great locations, we would have preferred more ‘continental’ options for breakfast/dinner
• Our guide (Evelyn) was great. She was extremely nice and willing to go ‘the extra mile’ to help us living a great experience
• ...last but not least, one comment on your support. Our decision to travel with China Discovery come from your initiative to contact me and follow up a request that I made months ago. When I received your email I was almost ready to confirm the trip with another agency. What made the difference was the quality of the program you offered but also the very professional way you interacted with us. We appreciated the ‘tone’ that you used in your messages or in our phone conversations. We appreciated your ability to follow up on our requests in a short timeframe, your depth in checking what was concerning to us.

Thank you, we look forward to our next trip together!

RF

Hi Lyn,

Thank you, I did really enjoy the tour. I haven't sorted through my photos yet but I will send you any especially good ones.

The tour arrangements were all good but I would have liked more time in Wutaishan to explore some temples outside of town; that's the only thing I would like to have changed.

Hi Vivi.

We had a great time. Thank you so much for arranging it for us.

Hi Zeva,

We really enjoyed the trip. Everything was well organized and Li was a wonderful guide!

Hello Tracy,

A-ma-zing everything perfectly organised and overwhelmed by the beauty of the grottoes and the knowledge of David. The Yardan Park was breath taking, so special. Even the 2 hour drive was amazing. The last hotel was very good. great mix between traditional, luxury and also accommodating to westerners.

Mattice & Lien

Hello Echo,

We had a wonderful trip! We enjoyed it very much!

You did a fantastic job (again)!

Everything was very well organised and there were no problems at all.

We have only 1 comment: 

When we arrived at the camp site in the desert in Dunhuang, we found out that it had been possible to book a more private tent at a more quieter spot in the desert.

The karaoke, the bright lights and the generator were not exactly the desert experience we had hoped for.

So we would have liked it if we had been informed about the option of the 'private tent'.

Other than that all was perfect.

We will certainly recommend your agency to our friends and if we decide to do another trip in the future we will for sure use your services again.

Thank you!!!

Marlie

Hello Vivien, 

Everything perfect up to now.  Evelyn is very nice and professional. 

Everything is going very well.  

Everything was good and we enjoyed a lot the trip.  Thanks for organizing and for asking

Hi Lily,

We are on our way home now. Jason is fantastic. We had a great time.

Hi Lyn:

We are enjoying this very much.

Yes everything has been very good! Thank you.

Hi Leo,

I’m back in Chengdu... the trip was a very nice experience! Yes, both of them. I liked Jacky more, she is more authentic... I understand she actually is from CITS, right?

The trip was good today, the guide is also nice. Thank you.

Hello Echo,

We enjoyed the trip very much.  My wife did complete a survey at the end of the trip with comments/suggestions.

We have already recommended your company to another person that is thinking of going to Hohhot.

Best Regards,

Chris

Hello Wing,

Adam did a great job. We learned a lot from him.

Thanks for the fruits. We will certainly enjoy them. My complaints last night were towards the hotel not you. And I know that it can't be help.

I will contact you again about our next trip, most likely to Yunnan.

It was a really amazing week and I’m very happy that we did this trip. So many beautiful places. Everything was perfect! Don’t worry any more. Let me know if I can write a recommendation somewhere online. I’m happy to do so.

导游和司机人都还不错， 导游能详细介绍当地情况， 司机对路况也很熟悉， 景点值得下次再去。

Tour very good. Thanks for your arrangement. Look forward to working with you again in the future.

Good evening Lyn, hope you well. I am back at the town Hotel all freshened up! The room is much better and fresh than before. I appreciate all that you and the staff have done to accommodate me.

Both Howard and Bruce were fantastic I am really happy to have met them. It's been an incredible experience overall. Going to order a pizza now and rest up for tomorrow's journey back to Changzhou.

Thanks for being such a STAR.

It was amazing Zeva. Thanks for asking. We had a bonus visit to a tea farm for lunch which was something unexpected but really really fun. I’m not a tea fan but am now. We’re having a wonderful time.

Hello, Wonder!!! 

We did greatly enjoy our trip! It was wonderful!  I'm sorry about taking a little bit to respond. .. I had a little stomach trouble and then very busy work to jump into! :)  

We loved the tour.  We definitely enjoyed the trip under your arrangement.  We hope to be able to take many trips in the future.  We are also happy to note that we can reach out to you specifically, as well.  :)  

Just for our planning purposes, we were wondering if you could give us some ideas?  For instance, we were happy to note that Guilin/Yangshuo is open to foreign tourists now.  What is the best time to visit the rice terraces and the Li River?   We have already seen (now) the "summer rice terraces/ green terraces," and we were hoping to see additional rice terraces at a completely different time/for a completely different "look."  

Also, when would the best time of the year be to visit Dali and surrounding areas?   

What is the best time of the year to visit (once it becomes safer to do so) Xian and Beijing?  

Are there any places open during Golden Week (early October)?  We know this time is a national holiday. With our work, we get both US and Chinese holidays, so we were curious about whether there is a good potential location to visit inside China during a Chinese national holiday (that is not too crowded and also still open).  

Thank you for any ideas.  This is not time sensitive -- as we cannot book right away.  But if you happened to have some ideas, it would help with our planning.  China has so many beautiful locations, we are hoping we can see them. :) 

We loved the trip!!!!  I wrote as much on the survey that Tom gave us at the end of the trip.  The only thing I wanted to let you know is that our experience with the Jianshui Linan Hotel was not the same as the Oness Resort Hotel. 

The Oness Resort Hotel was fantastic!!! At the Oness Resort Hortel, we experienced beauty, comfort, and polite/courteous staff.  Never once did we feel like we were treated differently from being "foreigners."  They asked for our passports and our health codes, and after that, they were satisfied.  

Our experience with the Jianshui Linan Hotel was different.  It was very obvious that they did not want foreigners staying there, and they gave us a hard time.  They took photos of every piece of identification we had.  This included Chinese government identification that we have been issued.  It was surprising that this didn't even convince them.   They took photos of every passport entry/exit stamp.  They had Tom write down on paper, after seeing our passports, every place we visited in China, including the night before at the rice terraces.  They took photos of letters we had indicating why we were in-country. They saw our health-codes and then took pictures of those -- while also making us do another QR health code.  Tom tried to argue on our behalf, highlighting that this was all pre arranged, but they were persistent. (we really appreciated Tom's attempts) Through every step of the way, they made us feel like they did not believe what the prior piece of documentation had stated -- that we had been in China for 6 months.   When they finally gave us a room, we believe they gave us a room that they felt no one else wanted: it was heavily a "smoker's room" [they did not ask us if we wanted smoking or not], next to construction (drilling, hammering).  The fridge was unplugged, so it appeared that, because it was next to construction, this room was designated as a "do not put people in" room. . . which is why we received it.  I do realize that we live in a sensitive time, but the experience was so drawn out, and so different than the Oness Resort Hotel experience, that I wanted to highlight it to you in case you have any other foreigners booking a hotel in Jianshui.  We were just thankful that we stayed two nights at Oness, and therefore, our hotel experiences were mostly good! :) 

I am answering your survey questions below.  We are okay with you posting our survey response (the italicized text below), if you would like.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Wonder of China Discovery was exactly as his name implies "wonderful!"   When we first contacted China Discovery via the information provided on their website, we did not know what to expect.  However, Wonder provided thoughtful and immediate responses to our questions and concerns.  He followed up to ensure we were satisfied.  He explained what the tour entailed. He gave us solutions when original plans did not work.  He was up front about what the payment of the tour included and the payment policies.  When we paid, he also immediately followed up to let us know that payment had gone through and was well received -- which is always an important and nervous thing when a foreigner is paying a foreign company in a different country for a future trip.  During the planning of the trip, he was always in contact with us at least every two or three days, just to "check in" and let us know what part of the itinerary he was working on. We were very satisfied with Wonder. We hope to plan more trips in the future and we hope to be able to reach out to Wonder to do so.  He left us feeling very confident and happy with our experience!!  

2. How’s the service of the tour guides during your whole tour?

We absolutely loved our tour!!!  Tom and our driver were amazing. From the very beginning when we arrived at the airport, Tom and our driver, Mr. Han, were always on time, always knowledgeable about roadways/etc to stick/meet our itinerary (there was a lot driving on our particular itinerary), and flexible.  Mr. Han was a most-impressive driver: he always drove alert with fast reflexes. His skill around the switchbacks up in the hills cannot be matched.  I always felt like we were in safe hands.  He was also always courteous and respectful.  Tom, our guide, was a great conversationalist.  He gave us multiple cultural and history lessons, which is what my husband and I enjoyed and hoped for.  He was also flexible, so he always helped us adjust to whatever predicament came our way: bad weather, road construction, etc.  When a particular hotel was closed in a town that hosted the best view of the rice terraces, he wanted to make sure we had the best experience possible -- so he personally called the hotel owner so the owner could open up the hotel's terrace and we could have the most magical view.  The hotel owner then made us some breakfast: one of the best bowls of rice noodles I've had.  That is just one example of how impressed and happy we were with Tom.  For the meals that were identified as part of our itinerary, we were always more than well fed.  We feasted!   The stops on our itinerary gave us insight and experiences that could not be matched.  We came away from our experience feeling like we really had the opportunity to take a glimpse into people's lives.  We saw small towns that we would never have stumbled upon otherwise.  Tom never took our photo without asking.  He never forced us into a shopping-stop.  He talked to locals at every stop to give us more insights and used his skill as a tour guide to make sure we could get into sites, get little tastes of a variety of foods, not stand overly long in lines, and learn little extra cultural tidbits along the way.  He always asked us if we needed restroom stops.  Actually, one time, he called and asked another hotel owner in another small town if the owner could open a closed hotel so that we could use the nicer restroom.  He never did anything that made us feel uncomfortable and he always made sure we were in agreement with a plan before he pursued it.  He also made sure we had every minute possible to enjoy all aspects of our itinerary.  If given the opportunity, we would go on a tour with Tom again!   It was fantastic.  Thank you to Mr. Han, Tom, Wonder and China Discovery for such a wonderful and positive experience.  

Thank you, Wonder!

Have a wonderful rest of the weekend and we hope to hear from you soon (about the potential future ideas for trips)

take care, 

Keena

Good afternoon Rita,

The kayaking was fun. Thanks for organising that.

Hi Echo

We had a great tour in Sichuan. The room in the last hotel in Chengdu was fine although breakfast wasn’t. But I guess that’s because that they didn’t have a great selection of western foods and you cannot expect that everywhere in China.

Overall it was a really great tour and I would recommend it to anyone looking for a great tour to Sichuan. Jason was a good guide and my youngest son Anton really liked him immediately.

If something needed to be changed that would be an extra night at Emeishan. After driving up and down the mountain the kids were tired and would have loved going straight back to the hotel and the pool and the playground. And then done the drive back to Chengdu the next day. I know it wasn’t possible due to the flight time the next day but if there were flights a bit later that would have been perfect. 

The driver was also friendly and service minded. If the car had autopilot the ride would have been more smooth - setting the seed to a certain limit - but that is a minor thing.

Thanks for all your help.

Sanne

Hi Rita.

Yes I’m aboard the train for Guangzhou. It was a really great trip. I have recommended my colleagues to visit and to contact you if they do.

Hi Wonder

I hope things are returning to normal for you and that the impact in your business of covid-19 has not been too depressing. Please forgive my tardy response, for which there is no excuse!

I flew from Shanghai to Saigon just 3 days before the flights were banned and managed to spend a great 4 weeks travelling through Cambodia and Thailand as well as re-entering Vietnam in Hanoi and touring back to Saigon for a week returning to UK on 22 February, where I completed 2 weeks of self isolation with my wife. As you will know we have been locked down for 9 weeks now so life is very different to how it was before I left for China back on 12 January! I have inserted my answers to your questions below and hope they are helpful to you.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Wonder Wang, at China Discovery, was very helpful and responsive to my questions and needs and I felt supported and safe in a strange land, especially during a period of uncertainty when I lost key documentation and needed to ensure its replacement before I left China, and also during a time when many around us were conscious of the emerging coved 19 pandemic (Mid to late January 2020).

2. How’s the service of the tour guides during your whole tour?

Very attentive and knowledgeable. Maybe it’s my age (67) but at times I found understanding their English a challenge but they were all patient with me and would repeat their explanations when I asked them to. 

3. Would you like to recommend our company?

 I have no hesitation in recommending China Discovery to anyone looking for a bespoke trip to the land of Wonder that is China.

Thanks again for all you did for me during the China leg of my trip. I had a wonderful time.

Take great care and best wishes

Simon

Hi Zeva,

Thanks for Advise, you also take care of yourself. Hoping we will be in touch, after this episode. You have blessed time, till we contact again.

Bobby

Zeva, 

China is still on our list, but not at this time. We have canceled other trips until a later date. I will contact you when we start making our plans to visit China.

Thanks,

Don

Hello Zeva!

Unfortunately, we will not be visiting China this year. We are very sad. Our daughter was working in Shanghai but had to come back to the U.S. so we will not be visiting her there.

If we decide to plan a trip to China in the future we will certainly contact you.

I hope you remain healthy!

Kim

Hi Zeva,

Thank you for your email.

We are being advised not to travel at all in 2020 because of the virus still being a bit of an unknown.

Thank you for your help. We have your details and will be in touch when travel looks less risky.

Blessings!

Karen

Dear Mrs. Catherine,

thank you so much for your kind message and for all information!

My family and I are good, we live in Sestri Levante, a small city on the sea, about 50 km from Genoa, and here the situation is good, from May 3 phase 2 will start with some less restrictions.

The situation starts to going better also in Milan, Lombardia and Piemonte but all Italy is “red zone” without transit from one city/region to another city/region

I hope that 2021 will be our Tibet year!

And how are you? I suppose that everything is quite well in your splendid Country.

Kind regards

Anna

Dear Catherine,

Thanks a lot for your kind mail and pieces of advice. I do remember you and our wonderful trip to Gansu last November.

It's true France and other countries are now hit by the Covid-19 disease and many measures have been taken to flatten the curve of new cases.

We work at home for more than a month now, and this will probably continue for a long time.

The main issue was the lack of masks. The situation is getting better now but we still miss masks. As individuals we cannot buy some, they are indeed reserved for health professionals. I wish we could get disposable masks.

The positive aspect is that I had time to sort all the photos I took during our trip to Gansu. We hope to come again and discover other parts of China.

Thanks again for your advice and taking news.

Take care,

Jean

Ni hao Rita,

I was very pleased to get an email from you today and know that you were safe. Our friends in Beijing have also managed to keep well by keeping isolated since January. They have a baby now so it was very important to keep well. My family and the group that travelled to Tibet with you are all safe and well. I am sorry about all the people that China has lost over the last few months to the virus. The world is a sad place to be at the present time.

In New Zealand we are entering our 4th week of full lockdown. We have all been required to stay home except for essential services. Supermarkets have stayed open but with strict distancing and only a few people allowed in at a time. This was fortunate as life would have been a lot different had the supermarkets closed. We can go out in the local area for short walks or runs for exercise but other than that police are being very strict on people who have no reason to be out and about.

We appear to be winning the fight so far as we have only had 11 lives lost and around 1500 people infected. This because our lockdown came very early and almost every New Zealander has stuck to the rules and kept apart. We also closed our borders early and it doesn’t look like anybody in New Zealand will be leaving the country or people from other countries coming here for quite some time. Possibly years. Our success in keeping the virus out, so far, means we will not have immunity to it but we have saved a lot of lives. The government will make the decision on Monday if we come out of full lockdown and what the new rules will be.

How are you in Chengdu? I hope your beautiful city has been well in the current time and suffered only a little. We hear little of how things are in China other than the numbers. I note from your attachment about Personal Protection information that your approach has been very similar to ours including policing measures and governmental control. We have done it mainly by co-operation and few have been fined or arrested for disobedience as most are in agreement with the measures taken and our government has kept us fully informed as to what is happening on a daily basis.

Stay Safe and well. Please keep me up to date with how you are. Hopefully both our countries are over the worst and we can begin contact again.

Dylan.

Dear Rita,

Greeting!!!

Thank you for sharing us information about the COVID-19 published by the authoritative medical institution in China.

We and my family all are safe. We managed to work from home since last month now. My town where am I living there in Saudi Arabia "AlQatif City" is quietly safe and under control of COVID-19. with only minor cases comparing to other city in Saudi Arabia and. We have followed the instruction and policies from our government to avoid affecting and spreading of COVID-19.

Thank you for your communication back and hope situation will improved and if so we might return back to china for another tour visit in the future.

Regards,

Aqeel

Dear Ms. Rita,

That is very thoughtful of you. I hope you and your team are doing great as well. We are in this together, and let's hope for the best to come soon so we can resume our business. Send my regards to everyone there and thank you for checking on us.

Thanks & Regards,

Christine

Dear Rita,

Thank you for your most informative email.

It was wonderful to hear from you. I have passed your information onto my husband who is a general practitioner in our country.  He will share it with all of his colleagues. 

We are fortunate here in South Africa at this time, we seem to have managed to flatten the curve of COVID-19. That is not to say we has decreased the curve. We are currently under a 35 day lockdown which may be extended.  

My daughter and I hope to one day visit your beautiful country again. 

Sending you and all your family much strength during these uncertain times. 

Stay safe!!

Warm regards 

Samara

Dear Rita,

Thank you very much for your message and kind words of advice! We are living unprecedented times and we are doing our best to cope with the situation. My wife and I are currently based in Dubai for a number of years now. We still remember fondly our trip to China and the fantastic beauty we have found there, as well as your great service throughout the trip.

We are looking forward to returning someday, especially as we have seen just a little part of your country. We have not been to Shanghai for instance and I am sure there are also other national wonders like the Zhangjiajie Park which remains for us the highlight of our trip in China. If we do, be sure to contact you as our agency of choice.

Stay safe and healthy and have a great day!

Adrian

Hi Rita,

It’s been awhile ago that we spoke to each other. How are you? Im okay.

Since the COVID-19 here in Netherlands im staying at home everyday, it’s been a month now since the lockdown in Netherlands, Kinda long staying at home and not going to work. hehe 

Thank you very much for your concern and your information. 

Hope you and your family are all fine and that no body got infected with the virus. Yeah that’s true no one want to see another break out again. So hopefully its will be over soon but am doubting that, maybe over few months. 

Also take care of yourself and your family and still be careful in public.

Greets,

Louise

Thank you Rita. I happy that things are returning to normal in China. I have great respect for your people and society and hope to visit again someday.

Stay safe.

Regards, 

Stephen

Hi Rita,

Thanks for your information about Covic19.

We are all going well. Our country is coping From this pandemic well, we are social distancing now, only go out for groceries.

We will all pray pray pray that this Covic 19 will soon be over and that they will find the vaccine. Hope the world will be better tomorrow.  

Susan

Hi Rita,

Thank you so much for your warm greetings!  We do follow all good suggestions to protect well ourselves. Now all of our partners work at home and the Canadian government supports financially almost every Canadian and SME.  

一切会好起来的！Ca va bien aller!

Keep safe!

Shirley

Hi Rita,

How nice to hear from you. We have great memories of Chengdu and Tibet. Unfortunately we are not permitted to leave Australia and people returning are placed in quarantine for two weeks. We don't know how long this lockdown period will last. People think it might be until October.

Kind regards,

James

Hi Rita,

Thank You so much for the kind email. Please that all is getting back to normal, we will see the light in 314 more weeks until the virus has run its course. Our economy has taken a beating. Fortunately we are in the infection Control business and sell high quality hand antiseptics for over 25 years to hospitals.

We are established however our supply chain for manufacturing is disrupted and prices are going through the roof.

Keep well and one day I will return for anther adventure in China, I enjoyed my trip very much!

All the best and will start wearing a mask in the grocery store.

Bob

HU RITA 

WAS SO NICE TO HAVE YOUR MAIL.

HERE IN ISRAEL WE ARE DEALING WITH THE COVID-19 RELATIVELY WELL. MY FAMILLY FRIENDS AND BPEOPLE ARROUND ME ARE ALL WELL. HOPE THIS WILL BE OVER SOON ALL THE BEST

RIVKA

Hi Rita,

Thank you so much for your mail. We really are in a chaotic situation in the world right now. I'm sorry about the deaths in China and I hope you and your loved ones are healthy. Here in Sweden it just gets more and more stressed. More and more are dying and the hospitals is overcrowded. Hopefully it'll end soon.

Thank you for the pdf. I'll send it around. The authorities in Sweden are a bit quiet about a lot. I dont think they want to cause panic so they doesn't tell us about everything. It's mostly people from hospitals that talks to media who gives us the right information about the situation. And also information from other countries of course. So thanks again, I really appreciate this.

Keep safe,

Marie

Hi Echo,

It was good to hear from you and see the recommendations that your experiences in China have yielded for handling the current Covid-19 pandemic. Patti and I are well and have been staying at home during the past 3 weeks. Our State government has had "stay-at-home" orders during that time. I went out yesterday to buy our week's food and wore face mask & gloves as is recommended by our Government now. I have not been able to work since dentistry has been deemed non-essential so no paycheck, but we are well. 

Stay well.

Harry & Patti

Hello Catherine,

Thank you so much for your kind email!

I was actually thinking about you several weeks ago! I am glad you are doing fine!

We are good here in Houston .. but  we did got affected bad too!

I hope the best for China and your family! I will go back to China next Spring to visit!

I would like to go to Guilin and the surrounding area ..please advise us where to visit .

Sincerely yours 

Aline

Dear Catherine,

This is Cheryl Rout, you have from time to time mixed up my email with Gary.

So glad to hear you have come through the otherside of this terrible virus.

We are in lockdown here, but looks like things are improving.

I think of all the lovely people I met on my holiday in China and how it has affected us all.

Thank you for our beautiful holiday this time last year. It was perfect.

Please stay safe and thankyou for your email.

Cheryl

良微小姐，你好！

特别謝謝你! 我們很喜歡你記得我們。

從1月20日起到2月4日，我們訪問中國。初兩天，在了成都（那時間你們那裏都還是平安的）看了熊貓一看。兩周以後，我們要換回國票了（俄國已經開始取消航班了）。回國的時候，有了些出事（第一個飛機從青島只飛到烏蘭巴托，就回青島來）。可是比現在留在因冠狀病毒忽然關閉的國家的游人，我們是幸運的了……

請問，2月成都的情況怎樣？讓人人在家（跟現在在意大利一樣），沒有？我們2月4號離開北京的時候，那兒沒有大鬧，有的飯店也工作了。

你生産了孩子，祝賀你們！我們在微信看過你們一起的照片 :) 你的公司，現在有沒有顧客？現在，你工作還是放育兒假了？

可憐，我們俄羅斯這兒，事件只有開始了。能不能作得跟中國有效，那是太有意思的問題（例如，我們這兒不叫佩戴口罩，病人能很容易地感染別人等等）。下一個星期叫不經營的，我們要在家不出市。

Elena, Anton

Dear Wing, 

It was really lovely to receive your email. Thank you. We really appreciate your concern and your help by sending us the information about protecting ourselves from COVID-19.

We are both well thank you. We are mostly staying at home as advised by our Government. We don't have full lock down but most people are staying at home unless they are still working or they have to go out to do essential things like food shopping, visiting the pharmacy or Doctor. We are still allowed to go out to exercise but all gyms are closed and most parks and beaches are now closed. Everybody 70 years and over and anyone with a chronic health condition are advised to self-isolate at home the majority of the time. 

We are following China's example. Many people are getting fines for not social distancing. The strict rules seem to be working. We will wait and see. 

We hope you, your family and colleagues are well. We hope that it won't be too long before we can visit China again. 

Best regards from Anne and Louis. 

Dear Wing Zeng,

So sweet this mail!! Thank you so much.

We are doing fine, we are healthy. Work from the house and going only to the supermarket.

Luckily for us, we have a garden, so we can sit outside and Enjoy the Sun in spring. At least till the end of this month it Will stay that way. We think it Will be the same in May. It has to be done, no doubt About it.

Hope you Enjoy the freedom again and have the trust it is okay.

Take care, also for your familly and friends,

Richard and Marianne

Dear Ms. Wing Zeng.

Thank you for your kind considerations. We are all healthy without any corona symptoms.

Once again, thank you so much for organizing such a wonderful China tour for us. Everything was perfect: The guides, the hotels, the meals, just everything.

And thank you for the useful coronavirus prevention handbook.

I hope everything is fine for you and your family, as well.

Best regards,

Magnus

Hello Mike,

Thank you for your email and your kind words of advice.

I will pass on your information to those around me.

I am grateful that my husband and I could see such a beautiful part of China late last year before the virus hit.

Hope you are keeping safe and well.

We are beginning to experience lock down here in Australia to prevent the virus from spreading.

Hope to be able to make it back to China one day.

Kind regards,

Mrs. Anne

Dear Mr Mike Liu,

It is my pelasure to hear from you again. I am glad that you and most people in your country progressively defeating the virus.

I hope that everything will be back to normal in a very short time.

Please keep in touch.

Thank you and best regards,

Jimmy

Hi Mike!

SO GOOD to hear from you. Congratulations on your country’s management of Covid-19. Yes, you have given us a good example and we hope to learn from your experience. Thank you for your well wishes.

Kind regards

Gladys

Hello Catherine,

Indeed. Thank you for your message and yes I remember you perfectly J.

I am now in Reunion Island where we have a lock down, like you had in China before. We have 341 cases for 830 000 inhabitants so it’s ok and hopefully it will stay like that.

Best,

Viswa

Thanks Mike;

Our hearts go out to the people of China. We sincerely hope that the situation in China, and the rest of the world gets back to normal soon.

We sent a package of N95 masks to one our tour guides several weeks ago, as a small token to show our appreciation for her efforts while we were in China, and to show our concern for the well-being of her family.

Thanks very much for sending the information and suggestions about dealing with the virus. We are starting to experience many of the same problems that the Chinese people faced when the virus first started to spread, and your suggestions will be most helpful.

Best Wishes,

Rick

Dear Mike,

Thank you for your lovely mail. This epidemic was badly managed by some countries, they thought just like SARs only Asian were affected. However due to their complacency whole world faces lock down.

Good news is in China the epidemic is under control. However due to continue epidemic tourism business are badly affected for indefinite period.

I am aware personally you are affected. How do you manage your situation.

We over here experience drop in business but not as bad as during SARs.

We manage somehow through experiences to overcome this epidemic through reducing expenditure prudently.

Lets us all pray for Divine intervention for mankind to globally overcome this terrible situation soon.

Many thanks for your mail.

Sincerely,

Juana

Dear Mike,

Thank you for the extra touch and update on the current situation in China.

Very proud to watch how China combat the virus so expediently! China is indeed a good role model for the other countries to observe and follow.

Let's continue being vigilant and not be complacent about the situation.

Bless you and your family.

We look forward to our trip next March.

Kind Regards,

Ting

Hi Mike,

Thank you very much for this information. We find that the problem is getting more and more serious in Thailand. I am sure the information you sent will be helpful for us here.

Cheers,

Lina

Hello Johnson,

Many thanks for your warm greetings and concern while we undergo our trials and tribulations with Covid 19. Thank you also for offering to mail masks to us. Lucky we were well prepared, having been living in HK during SARS and bird flu.

I also passed your email on to other family members and they too thank you for your concern.

New Zealand is in lock down, day 7 and so far, all is well. We ourselves are managing very well in self isolation. There is plenty to keep us busy within the home – work, crossword puzzles, jigsaw puzzles, knitting, cleaning out cupboards and I am doing my keep fit via video. A sign of the current times, but hopefully in 3 weeks, all will be well again.

Take care, ad best wishes.

Regards,

Beryl Chung

Thank you Vivien! This is very kind of you. I have passed along this information to my friends and family, and am taking serious precautions myself. I am glad to hear that things are getting better in China, and hopefully things will get better soon here too. I have fond memories of my time in China, and am glad I got to visit before the spread of COVID-19. Take care!

Peter

Hello Jack,

Thank you so much for thinking of us we are doing ok here I hope you and your family and friends are ok. Thank you very much for sending this I will pass it on to my friends and family, it is very kind of you. Thank you again.

Kind regards,

Faye

Dear Jack,

I hope you are well.

Thank-you very much for your advice it is very useful.

I hope you and your family are safe and I hear that in China things are getting better.

I wish you all the best,

Patrizia

Thank you Johnson for your kind thoughts and helpful information. We have been asked to stay here n our homes and not go out except for essential services. Hopefully this will help in controlling the spread of the virus.

We still plan to visit China if this virus runs its course and it is safe to do so. Thank you for your concern.

Alice

Thank you, Johnson.

We wish you and your family continued good health.

Our families have been fortunate and have not been sick.

But we miss visiting China on one of your trips.

We hope to do so soon.

Frank

Hi Rita. You are very kind for your advices.

As you can read in internet, all Europe is blocked. Italian government was the first to introduce strong restrictions to try to stop the infections. Italy is the first country for the number of deads, more than 2 thousands. At the moment the infection continues, unfortunatly. Doctors say it takes other 2 weeks to reach the pick. Our government established by law to remain at home, everybody. We can go out  shopping for foods only, possibly with masks( I have some), with one meter of distance. Now there is a strong control to make people respect the law, big fines for offenders.

These restrictions until 3th April. Anyway it is very hard . 

I red China is getting better and I hope you don't have problems.

We are fine at the moment. I will inform you about recent news later.

Thanks and greetings.

Luigi

Hello Rita,

Thank you for helping me plan my trip to China. Unfortunately my trip to China in July 2020 was cancelled today because of the coronavirus outbreak. 

I am disappointed because I was looking forward to seeing the pandas in Sichuan but I know I will get a another chance to go to China when the virus subsides.

Thank you and kind regards,

Alexander H

Dear Zeva,

I want to thank you for your truly exceptional customer service. You have been very helpful through this entire process.

If we should be able to reschedule a visit to China in the future, I will certainly use your services, and I would happily refer my friends and associates.

Sincerely,

Laurie

Dear Wing Zeng,

thank You very much, the masks arrived to my son yesterday THANK YOU VERY, VERY MUCH…now I am very much more quiet and peaceful about them three! 

You send so many masks, Thank You ! And once again I am very grateful for the sacrifice You are making, because I am aware the masks are expensive and it’s difficult to find tem in these so hard times.

As I already told You in the past, I am very sorry that my so poor English does not permit me to better explain how much I am touched, and moved, for Your

Kindness, and generosity: I wish You were here to hug You and Your Family and….but I have not so big enough arms to do…all the Chinese People.

I really do hope that in the future You should visit Italy (or we can come to Chengdou) so I will thank You more properly.

Now You are sleeping in the middle of the night, and I wish You are doing sweet and happy dreams…the night is going to finish, and a brand new happy day is going to rise…Good Night little big hearted Wing…thank You.

Carlo

Dear Wing,

We have been wondering how the wonderful people we met are getting through this crisis. We are glad to hear that you are well. We hope that you and your family and friends can stay healthy.  

We are well and are living near our son and his family who can help us. My sister in California said that no one is allowed out of the house except for food shopping or something necessary in order to live. Last week 3.3 million people applied for unemployment benefits in our country. So many businesses are closed.  

We hope to travel again and will contact you when it is again possible to see other countries.

Sincerely,

Deborah and Steve

Dear Wing!

We are very glad that everything is OK with you and hope all your colleagues and families are healthy!

Thank you so much for your kind attention and very useful information, which will be shared with our relatives and friends. 

We are OK but at the moment we are in self-isolation at home because of the quarantine measures and looking forward to coming back to normal life.

Keep safe and healthy.

Have a nice day,

Elmira and Nick

Dear Vivien Li,

thanks for your email. I have a good memory of China which I think is one of the countries that I liked most today for the courtesy of its inhabitants and the tourist beauties, as well as being one of the most advanced in the world.

You have dealt with the coronavirus problem seriously and with determination and you can be an example for many other countries.

In Europe we are not as good as you but we hope that our politicians will learn from you.

I hope everything will pass and I will still have the opportunity to visit your beautiful country.

Mario

Dear Rita,

Thank you for your message and that is very positive news it was lovely to hear from you too. Thankfully we are all fine at the moment and just staying at home away from everybody as the government says.

China is the most beautiful county and one day Glenn & I will return to explore more of it.

Take care of yourself 

Regards

Eileen

Dear Wing Zeng,

Thank you so much for your thoughtfulness in providing the very useful information on Covid-19. It is greatly appreciated.

All our family are well and in good spirits despite the unprecedented times we are living in. We are now in lockdown in Ireland until at least Sunday 12th April. It is difficult but we hope it will save lives and contain the virus.

We also hope there will be a medical breakthrough soon to eradicate the virus.

Thank you again for all your kindness.

Take care and stay safe and well.

Regards,

John

Hello Wendy!

We are really glad to hear you're fine, I hope all of your guides and your fellows are safe and healty too.

We are very concerned with this pandemia, in the north of our country the situation is really critic, in our places we are quite safe, everybody, but we take everything very seriously, we don't exit home but to collect food and what we need, a few people is allowed to work....everything is in lockdown.

Let's hope this will go better soon!

We would thank you so much for your kind thought, and for these useful informations you've sent us, we appreciate so much and we will tell friends and family.

Thank you again, we will come back to China as soon as possible, your Country is great!

Stay safe, you too

Barbara

Dear Rita, 

Thank you so much for your kind and thoughtful email. We are glad to hear that you and your colleagues have kept well at this time and we also hope that our guides Cheri, Sandy and the others, who gave us such a wonderful holiday in your beautiful country, are also keeping well. Here, in South Africa, we have just gone into a three week lock down in the hope that this will help to defeat the spread of the virus. 

Here’s hoping that next year we can look at options for another visit to your amazing country.

Kind Regards and Best wishes

Barbara and David

Dear Rita,

Thank you, good to read you. Actually I am well aware about the progress in China. Originally I had been invited to lecture to GACC staff in February in Sanya. But in the future the Chinese colleagues will rather teach me … they gained so much experience.

Meanwhile I continue as an advisor to WHO but otherwise am very careful. Will certainly let you know if I need some assistance - but not right now as China closed the border to foreigners (like everybody else).

Continue to take care - all my best wishes to you, your family and colleagues,

Robert

Dear Rita:

Thank you for your email. 

It is good to hear that matters are improving in China. Here in Manila the virus is only just beginning to take its toll.

One of the doctors at the hospital that recently treated me for a minor cancer has died from its effects and most of the others at that hospital are now under quarantine. Many more people will die in the coming weeks. Because of my age (over 60) the local authorities do not allow me to leave my apartment -but that is fine with me as it will force me to write up material I have been meaning to write up for some time now.

Once this is over I sincerely hope to get back to China - this time covering Xining and Chengdu. Always on the search for rhubarb growing in the wild! And when the virus allows that to happen I shall be in touch with China Discovery. The last trip you organized for us was excellent.

Best wishes

Richard

Dear Echo Gou.

It is a surprise and a delight to get your message and advice regarding Covid 19.

Cathy and I are being very careful and following the advice of our Government who are doing an excellent job for the people.

We follow world news also. 

Please thank your colleagues for caring about us. PLEASE tell all the wonderful guides who cared for us 2 years ago in a most memorable holiday and adventure that we think about them and wish them well.

Take care of yourself and each other.

Kindest regards

Cathy and Cyril

Thank you Jack for your email advising on corona virus and updating on the status of the virus in China. We are also following the case not only in China but all over the world. We hope that a vaccine is found soon so that the economy can return to normal. I can understand that the tourist industry is hard hit and hope that China Discovery/Tibet Discovery is able to maintain its operation until this problem is resolved.

Glad that you have read the ongseokkim website. If you so wish, recommend it to your colleagues, friends, family, etc to read. As my father's original root and thus my root is China, our history may be of interest to people in China especially those with surname of Wang.

With peace and harmony

Eng-Joo

Hello Vivien,

Thank you for your email, our family is well. Canadian cities are now under lockdown except for essential workers. Canada is a country with only 33 millions people spreading across a vast land mass. We have a good public healthcare system but it cannot handle a spike in COVID-19 cases. In order to keep the hospital available to the seriously ill people we all stay home to practice social distancing.  

In light of all the bad news around the world it is unlikely we’ll come to China anytime soon. Please keep yourself safe and keep in touch.

Regards,

Alona

Hi Leo,

I hope you and your family are healthy. I know the tourism industry has been hit hard in China, but I read in the news that life is getting back to normal.

My family is safe here in the US, and I am fortunate to have a remote job during these times. Since everything is picking back up in China, I would be happy to finally write a review for you. I apologize, I have forgotten where I was to write that review, can you please send again?
Take care,

Molly Sharp

Thankyou Vivien and the team,

My mum and I are in Spain where I live and we have been in total lockdown for 11 days now and have at least another 19 days, we have to stay at home other than going to supermarket for essentials or pharmacy.

We loved our cruise and I actually wrote a blog about our whole trip so other people can do it and I added a link to your company

I am glad to hear it is improving in China and hope this passes quickly so next year we can come back to your lovely country

Saludos

Hello Vivien,

Thank you very much for your warm wishes and for sending this information. It is an interesting read and it does very much agree with the advice we are getting here in the UK. Yes, we are well but as we are in the early stages of the pandemic here in UK it remains a worrying time.

Of course, we have also been watching the situation in China and are pleased that things seem to be moving back towards normal. Our daughter Stephanie who works in Fuzhou was at home in the UK for a month following the outbreak and the closure of public schools in China after the New Year celebrations. She intended visiting for just one week but while she was home the outbreak spread around China and so she remained here. Her school have started teaching on-line and she has been able to do that.

Hearing that the situation was starting to get better in China, she was anxious to return and so she left home on the 15th of March. Unfortunately, she arrived in Haikou, en-route from Hong Kong to Fuzhou, and was caught by the 14-day quarantine for passengers arriving in China that started last Monday. She is now one week into her enforced stay before she will be allowed to fly to Fuzhou. However, although obviously a bit lonely, she is well and quite comfortable in the hotel, and is able to continue her on-line teaching. She is due to continue her travel next Tuesday, 31 March, and is now looking forward to re-joining her colleagues. And it does seem that she left here just in time as we are now starting a period of lockdown.

We do still have flights booked for a future visit to China in May but we have not made any plans yet because we do not know if we will be able to travel. If we can travel then we will contact you nearer the time to help with bookings – no doubt it has been a very quiet time for you recently.

It is a very difficult time for everybody. We are doing our best to heed the advice, as no doubt you have done. Thank you again for your message and we send you our very best wishes for the future.

Sincerely,

Chris & Jude

Hello Vivien,

Thank you so much for your note and for thinking of us during these strange and difficult days. It is so encouraging to know that things are improving in China, and we hope they will soon here as well. I hope all your family is well. We remember fondly our trip on the Yangtze River!

Helen Mazarakis

Dear Leo Li,

We are happy for your people that the coronavirus in China is retreating. It gives people living in Belgium hope. 

We wish you all good health. 

With love,

Elizaveta and family

Hi Vivien,

Many thanks for your email, kind wishes and guidance documentation.

I will read with interest and forward to my family.  

I hope you and your family were not affected with COVID19 and it is good to note that it appears to be coming under control in China. 

Here in the UK our figures are gaining momentum and we have just moved into the “stay at home” phase with guidelines and key restrictions.

On a positive, we have very fond memories of our time in China last year and are so pleased we were able to visit.  We wish you and our tour guides all the best, continue to keep safe.

Kind regards 

Carol and Bill

Hi Vivien,

Thank you for your kind letter. I hope that you and your family are well. 

I can imagine how difficult it is for travel industry to go through this crisis. 

How long Wuhan has been under the lockdown? Are there any effective medication against the virus? 

We are now in a total lockdown. We’ll see how the UK will be effected by that. It is difficult for everyone. 

Stay well and healthy.

Best wishes, 

Nana

Hi Dear Vivien

Thank you very much for the important information. Fortunately we the group are all well

Israel is a small country and we hope to succeed. 

At this stage Corona is present. We admire the Chinas success

Best wishes

Aron

Dear Mark,

It is good to hear from you. Firstly, yes I can confirm I received the refund thank you. 

It is also very encouraging to see chinas progress in fighting COVID-19 - thank you for the informations. I think many lessons can be learned. 

Australia is at the beginning stage with shut downs commencing. We are hopefully that with discipline we can also overcome these challenges. My husband and I are well. We staying isolated as are many others, in an effort to avoid the virus. 

We look forward to returning to China in the future and joining for this cruise! Maybe in 2021 (my China work contract finished so we would come back as tourists). 

我们一起加油吧！

Joanna

Dear Wing,

So sweet of you to get in touch. It's a very difficult time for everyone. I'm glad you are returning to some normality in China. We are so lucky to have taken and enjoyed our trip last year.

Wishing you continued good health and luck for the coming year.

Kind regards

Tamesha

Hi Mark,

Thank you so much for your concern.

I try to keep up with events and am aware that outside of Hubei province, many of the new cases in China are from people returning home. We have a similar situation in New Zealand where the majority of our cases are people returning to New Zealand or people they are in isolation with.

We now have 102 cases in New Zealand and no deaths. On Wednesday the whole country will go into lockdown with only essential services operating.

There has been a lot of extra buying of food and medical supplies but we are a food exporting country and we are assured there will be no shortages. The only shortages have happened in some areas where there was panic buying . This caused supermarkets to sell out and they had to wait for the next delivery to restock their shelves.

We are well prepared. New Zealand has earthquake problems so households are regularly reminded to keep emergency supplies. Our lock down will be for 4 weeks so we did get a few extra things but we are told supermarkets will be open for supplies.

New Zealanders are well used to lots of freedom as we are a small democracy with lots of space and we are a very mobile country. It will be interesting to see how New Zealanders respond to the restrictions. I am optimistic for my countrymen because we have a strong tradition of community support for one another.

There has also been a lot of information circulated about appropriate behaviour .

Thank you for your consideration in sending information about staying safe.

As tourism is our major earner of overseas income our economy is under major pressure. Fortunately governments have been prudent with budgets for the last couple of decades and so the economy has some resiliance. 

I hope you and your family are all well and in good spirits.

I believe the Chinese have a saying "May you live in interesting times"

I think we have that.

Regards

Leighton

Hi! Yanny, I am fine. My family is also fine. Glad to hear from you. I hope everything is fine with you and your family.

Thanks for the sharing of the information on the prevention of Covid-19 virus. It is definitely good information to follow. I am glad to know China is able to control the spread of Covid-19 and things are getting better day by day. Many other countries are facing challenging time include Malaysia where the number of new cases are increasing quickly daily. My government has to impose Movement Restriction Order (a bit like the lockdown in China but people still able to go out to buy things during the day but police have road blocks every where to check) to control the spread which I believe is the right thing to do. I look forward to the day where nobody will be infected by this virus and hopefully the vaccine will be make available soon so we can get protection from this virus.

Hopefully in a few more months’ time, the Covid-19 will be a thing of the past and we can travel again and definitely I will go to China again as it has so many nice places to visit.

If you do come to Kuala Lumpur, please let me know and I will be most happy to meet up.

Take care and stay healthy.

Best regards,

Shuy

Wing,

Thank you for asking about our well being and providing the attached information. 

Family is well here and I assume your family and colleagues are well too. It is just a mess globally and the initial wave of infection is just hitting the US. The US is very unprepared and being the most powerful country in the world it is a shame.

All our travel plans are on hold until this all clears up but just dont know when? There are so many places to visit in China, we will contact you when the time is right and hope to see you again in Chengdu. 

Till then, take care and stay healthy
Say

Dear Wing, 

Thank you very, very much for your kind words and the attached information. It is really a very bad situation here, but I am happy that it is getting much better in China.

Here the Federal Council has categorized the situation in Switzerland as extraordinary (the highest level) under the terms of the Epidemic Act and has tightened existing measures and enacting new ones affecting the public, organizations and institutions. 

From midnight on, all public and private event have been banned, restaurants, bars, shops are closed etc., etc.. Public transportation offer will be reduced. Pharmacies and food stores are open. Many people are working from their home. Similar measures as in other countries. We stay at home and usually only go outside for buying food. But in general the situation is becoming very critical. I hope that in June life will be better. 

All the best

alfredo and mércia

Yanny,

Thank you for your concern and the information on how to prevent catching COVID-19. Myself and Ping are both ok at this stage and I hope we stay this way. I hope you and your family are all ok. China has lead the way on how to deal with this pandemic. We need to learn from your experience. Australia has been a bit slow to take action however it is happening now. I'm sure we will get through this OK and I am looking forward to have another holiday in China when everything is back to normal.

Regards,

Steve and Ping

Hi Leo,

Thank you for the thoughtful update. You are a special young man. I sincerely hope you and your family are well and have avoided this terrible virus. I am so sorry for the impact this has had on your business. I realize the hardship this has caused you. I will keep you in my prayers.

With Sincere Regards,

Judy

Vivien,

Thanks a lot. Msia is in movement restriction now. I have been working from home since Monday. Hopefully things will be back to normal in a another month or so. I just can’t wait to go travelling. My husband & I have been visiting China once or twice a year since the last 10 years or so. 

Regards

Patricia

Hi Vivien, thank you for your kind email with the attachment for handling Covid-19 on a daily basis. It is great to hear that you and people in your province are getting some normality back in their lives.

This week the Australian Government has banned all International travel to and from Australia. In Australia we have had over 400 people test positive to Covid-19 with six deaths so far. We will get through this by being cautious and sensible and following your guidelines.

I can’t wait to visit your beautiful country next year!!

Stay safe, regards Trevor    

Trevor

Dear Wing Zeng,

Great to hear from you.

Thank you so much for the lovely e-mail and the attached document on the prevention of coronavirus. It is greatly appreciated.

We are delighted to hear that the epidemic in China is over and life is slowly resuming to normal. We wish you the very best of luck and success in the future.

Italy today now has more deaths than China.

In Ireland the situation is very serious and there is a partial shutdown at present (schools, universities, crèches, pubs, restaurants, shops, hotels etc.) and other people are advised to work from home. It is likely further restrictions will be put in place during the coming days. A full lockdown of the entire country is a possibility.

We are confined to home at present and have advised our sons and grandchildren not to visit us for the foreseeable future. We are able to get out for a walk weather permitting but don’t interface with any people.

The current situation is expected to continue for a number of months.

We take each day as it comes and there is no doubt this situation will end. The question is when.

I do hope that there will be a breakthrough soon to eradicate the virus.

I’m the meantime we are following all the key guidelines issued by the Health Authorities.

We hope to be able to get back to Shanghai

as soon as possible and we are very disappointed we won’t be there as planned on 29th March to celebrate our 40th wedding anniversary.

As soon as normality resumes when the virus is eliminated I will contact you to rearrange our trip to Shanghai.

Thank you again for your kindness.

Best regards,

John and Catherine

Dear Vivien,

Thank you so much for your consideration for our well-being. 

We are glad to hear, and very reassured, that you are well and that life is starting to return to normal. It gives us hope, when we are at the early stages, that we can get through this. My partner and I are retired so it is not difficult for us to stay at home and we are well just now. But it is more difficult for people who are losing jobs and are struggling financially.

Thank you for the information. China has learnt so much and it helps to share information. We are following the guidance to prevent transmission and can only hope that everyone else is, too. So far there are only a few known cases in Scotland. Most are in London but I expect that will change over the coming days.

Keep well and safe and thanks again for your kind consideration.

Yours

Doris

HI Yanny, 

Thanks for the great information. My hometown (Malaysia was lock down 14 days) . My Families needed to be stay in house to protect the virus. will pass down your grateful info to my families. for my self, since i work in Singapore should be not affected right now but i have to protect in well too. 

You take care too, send me a blessed to your family's. After virus gone, lets plan another trip to meet you up. 

Regards 

Davidgoh

Hi Yanny,

Thank you for your email and for having taken the trouble to prepare the very useful advice note to share what you have learnt in dealing with the virus in China.

It has now spread around the world and in the UK we are just about to start to experience the worst of it as the numbers infected are beginning to rise dramatically. It seems the whole of Europe and much of the rest of the world is going into lock down with borders being closed and curfews against people gathering together being imposed. Here in the UK, all schools are to be shut from tomorrow and summer examinations cancelled, all sporting events, music and theatre shows etc. have been cancelled, travel is restricted, everyone is being asked to work from home wherever possible, airlines are grounding most of their planes and every person over 70 years old is about to be told to go into total isolation for at least the next 12 weeks.  Our hospitals and health service have cancelled all non-emergency procedures and engineering companies are being asked to change their production and to immediately start manufacturing oxygen ventilators for the hospitals as fast as possible. We have never seen anything like this before but when something like this happens, it shows that it doesn’t matter what country we are from as we are all just citizens of the world.

It is very encouraging to see that China now seems to be over the worst and is slowly getting back to normal. My daughter Sarah is still in Shanghai having spent most of the last 8 weeks in isolation in her apartment, so she is very happy that things are getting better in China. But she will now have the problem of how to get home to the UK as her contract and work visa will expire soon.

I hope you and your family and colleagues have all survived unscathed and your life and business will soon get back to normal.

Regards

Chris 

Hi Yanny,

Thank you for your email and for having taken the trouble to prepare the very useful advice note to share what you have learnt in dealing with the virus in China.

It has now spread around the world and in the UK we are just about to start to experience the worst of it as the numbers infected are beginning to rise dramatically. It seems the whole of Europe and much of the rest of the world is going into lock down with borders being closed and curfews against people gathering together being imposed. Here in the UK, all schools are to be shut from tomorrow and summer examinations cancelled, all sporting events, music and theatre shows etc. have been cancelled, travel is restricted, everyone is being asked to work from home wherever possible, airlines are grounding most of their planes and every person over 70 years old is about to be told to go into total isolation for at least the next 12 weeks.  Our hospitals and health service have cancelled all non-emergency procedures and engineering companies are being asked to change their production and to immediately start manufacturing oxygen ventilators for the hospitals as fast as possible. We have never seen anything like this before but when something like this happens, it shows that it doesn’t matter what country we are from as we are all just citizens of the world.

It is very encouraging to see that China now seems to be over the worst and is slowly getting back to normal. My daughter Sarah is still in Shanghai having spent most of the last 8 weeks in isolation in her apartment, so she is very happy that things are getting better in China. But she will now have the problem of how to get home to the UK as her contract and work visa will expire soon.

I hope you and your family and colleagues have all survived unscathed and your life and business will soon get back to normal.

Regards

Chris 

My very Dear Wing Zeng,

I very often thought to You in the last months…but I was afraid to write to You. So now I AM VERY HAPPY TO HEAR AGAIN FROM YOU !!!

How do You do? Are You well? And Your Dears, and Your Family are all well?

What all You Chinese People did in this period  is something heroic …and now that You are almost free from the virus, and You almost won this terrible

battle匶ou already and immediately started to help us: THANK YOU, You are GREAT ! !

Thank You as well for Your attachment, now I will forward it to all the people I know, and we all will follow Your advices.

Here in Italy we are in a very bad time, specially in the North of Italy : we Italian are a strange Nation : most of us are following strictly the advices of the Goverment,

and stay home in order to avoid the contagion, but someone goes around the streets like nothing happened….

Well, let’s look to the future, hoping to see it!

Grazie, mia Cara Amica Cinese,

I and my Family just love You and Your People.

Carlo

Hi Mark,

Thank you for the information. It is perfectly fine and I can understand why it will be a slow process.

So glad to hear that the situation has improved in China. Here in US we are just starting. But I am confident that this will be over. And I will be able to visit China again.

Please take care. It must be a very difficult time for you and the company. But I am sure we will all recover from this and come out stronger.

Regards

Melva

Hello Lily, 

We are hanging on in Guam we start to have firs cases of Corona Virus, so probably it will keep us busy for next few month , we hope this global health crisis resolve by July and vaccine that is being tested in Washington State will be available in August or September and we all return to our regular lives . We are excited to visit China next year , as we have many places to see . Hope you doing well its a though time for all of US but things will get better eventually 

Marcin

Hi Lily, 

We have been thinking about you so much lately and I am sorry that I haven’t reached out to you sooner. I hope that this email finds you well and that you and your family are managing amid the difficult times currently in China. We met and were shown such kindness by you and so many wonderful people during the trip you arranged for us last summer and our heart breaks thinking of all the people that are or may be impacted by this virus. Our thoughts and prayers are with you all and hope that these challenging times will soon come to an end. If you have a quick moment to send me an email and let me know you are alright, I would so love to hear from you. For now, take good care!

Best regards,

Jennifer 

Leo,

Thanks for the update. Please stay safe and healthy. I will continue to say a prayer for your country. Also, please let me know when the situation improves. I do want to return.  

Julie 

Echo, thank you for your email and the document on safe procedures to help avoid the virus.

I hope you and your family are doing well.

It appears that China has gone through the worst part of the virus. China took some tough measures to prevent of the virus but they were things that had to be done. Americans marveled at how quickly China built hospitals to add much needed beds.

Again thanks to you and our guides and drivers for the wonderful experience we had in visiting your country.

Lou and Valerie Coggia

Hi Echo, 

Thank you for your email and for the information you shared, and I'm very glad to hear from you that things in China are slowly starting to get back to normal! That is great news. Unfortunately I think things in the US are still going to get worse for a while yet. In California we have been in a stay at home order for the last few weeks, but all of the states are handling it differently and not much is being enforced. 

Looking forward to all of this being behind us, and hoping that it will spurn some positive changes in the future for how we handle something like this again. I hope you and your friends and family all continue to stay safe and healthy! 

-Lauren

Dear Echo,

Thank you so much for your advise and for remembering us.

My country is currently under attack of Covid-19. We are all at home and in alarm status but we are confident that we will overcome it, like your country.

All the measures you’ve described are been already adopted.

Thanks again and good luck.

M. Ángeles Hernaiz

Hi Wonder,

we all pray to get out of this situation alive and we hope to be able to return to our travels that enrich us so much culturally and open our minds!

Best wishes

Monica

Dear Echo – Thank you so much for your helpful information and kind wishes. This is a truly terrible crisis facing humanity and we must all work together and support each other to overcome it.

Wishing you, your family, friends and country good health and best wishes for a brighter future

Best wishes

Jackie

Thank you Echo,

That is very kind and thoughtful sharing this advice with us in the UK.

It also gives us some cause for optimism to hear how China is recovering after the worst of the epidemic.

Sadly in the UK we are entering the most challenging period of escalation & virus spread but at least you kind advice gives us hope.

Many thanks and I look forward to being in contact again in happier times.

Terry

Echo, 

thanks so much! This is a super-mindful message, and in times like these, it matters more than ever. 

Here in Italy, we are holding up, and taking an example from you. It is inspiring to see how you managed to move forward, and I hope soon we'll be able to do the same. 

Hope to have the chance to visit again sometime in the future. 

All the best, 

Daniela

Hi Wonder,

Truly appreciated the information that you sent me.  I am looking forward to normal circumstances in both our countries.  A planned visit to China April 12 was cancelled.  I had planned to visit the Panda Reserve with a fairly large group tour.  Will have to add that to my list—-perhaps with the Yellow Mountains.

Dee Ann

Rita you are such a sweetheart!

Thank you for thinking of us.  We are all ok- my 14 yr old boy loves not having school, my 19-yr old girl is with my parents in TX taking on line classes, and my 21 yr old man is finishing college on line and graduation is cancelled. :(

Thank you also for sending me this very informative information.

All the best to you and your family.

We all think of our wonderful trip every day & have beautiful photos on our walls to remind us how much we loved China.

-Michelle

HI Lyn

Thanks for your suggestions. We are so happy to hear that China has come out of the crises in such a short time.. We are still struggling here.  We wish you and your family as well as China Discovery staff all the best..

Teevee

Hello, Rita.  I am happy to hear from you.  I have worried about you, and Jason, and the young man who was our driver, and your friends, family, and co-workers during this pandemic, especially in the early days when so many people were dying. 

Thank you for the list of suggestions.  Our governor of our state, Oregon, asked residents to stay home for the next few weeks, possibly through April.  We are staying home with the exception of grocery shopping.

Our trips for the next few months have been cancelled (I had a trip planned to see Jordan and Egypt).  One thing I am happy about is that I was able to visit your lovely country last year for two weeks.  I met nice people, saw beautiful sights both in the cities and in nature -- especially the wildlife, had good food and lodgings, and was impressed with the bullet trains. 

Blessings to you, too.

Rene' Pizzo

Dear Ms. Lyn Wang,

We are all doing well. Hope you and  your family and friends are fine, too.

This is indeed a moment of great apprehension all over the world. 

We are aware of the news worldwide and our governors are taking severe measures to fight this terrible and deadly virus. The number of people who have contracted the virus is increasing here and surely your suggestions are very useful.

Thank you for thoughtfulness and attention. I will certainly send my friends your kind words.

I hope things get better soon.

Best regards,

Carmen Dominguez

Hi Wonder,

Thanks for sharing the guidance on how to fight the Coronavirus.  Now is  the toughest time for all people in the world. 

We are so glad to hear that people in China are ok now  and businesses are now back in normal.  Hopefully, together we can find the cure for this virus so that people can be safe. 

Stay Safe!

Best Regards,

Tina

Mr. Wonder,

Thank you for the e-mail letting us know you are well and providing an update on the situation there.   We’re looking forward to the day we can feel the threat from the virus is over.  Hopefully, we’ll all get together to capture the lessons-learned and best practices, so we’re better prepared for the next time.

One request would be a current picture of your baby or babies?  We still think back fondly on our Silk Road trip that you expertly arranged for us.  We were at Angkor Wat and in Thailand over the Lunar New Year and sadly few tourists were there.  Hopefully tourists will quickly regain their confidence to travel again.

Again, thanks for thinking of us. And remember, if anyone asks for a recommendation of your services, we’ll respond!

Best wishes, Ann and Ken Wilkinson

Hello Rita,

What a wonderful surprise it is to hear from you! :) Thank you for thinking about me during this very uncertain time. Here is Hawaii, we have 26 confirmed COVID-19 cases. My husband Started working from home since 3/17. I am a dental hygienist so my office has cancelled all my patients for the next 3 weeks. My boss is following CDC & American Dental association guidelines.

I am happy to hear that you are safe & healthy.

I am so grateful that my husband & I were able to visit your country. I LOVED China so much. We had wonderful weather & clear skies. We had purchased a pack of N95 masks that we took to China but never used. I have yet to have need to use it during this COVID-19.

I have enclosed a couple of pictures of our tour of Yellow Mountain. I wish I could be back there one day again!

You were such a pleasure to work with!

Take care Rita!

Cheers from Hawaii,

JAIMIE

Hi Wonder

Your email was a lovely thought. You, your family, colleagues and the people of China have certainly been through a very difficult time.  It has been wonderful to see how the country rallied and supported the measures that have seem such amazing results.  Well done!!

Thank you for sharing your suggestions.  We all need to support each other to ensure that the rest of the world can soon be in the same position of control as China!

All the very best to you Wonder