Travel Reviews 2018: Authentic Trip Reviews & Feedbacks of China Discovery

Hi Lyn,

I’m back to Indonesia, thank you for your arrangement . We had a good time and we are amazed with Huangshan .

Hi Rita,

I just wanted to drop you a quick note to say thank you for everything you have done.

We loved the trip and our guide Celina was excellent. Driver was very good also.

If you need me to complete a feedback form please send through and I will do on return for you.

The hot pot was over and beyond wonderful. We really were not expecting that. It was truly very special.

Thank you for everything.

Hi Vivien,

Sorry for the late reply. We( 4 of us) still travelling in China.

The trip and the driver was good.  I was impressed with the tour guide for checking on the hotel that we booked ourselves before picking us up at the airport.

We enjoyed all the destinations that was organised. It was very beautiful and took alot of pictures.

Please find attached our group photo and the lady with the green bag is our tour guide Xiao Zhang.

Thanks and regards,

Our Great Journey with Local Guide

Hi Wonder,

Great holiday. Very cold!! Pity not more snow at Snow Town. Now at airport ready for flights back to NZ. Celine was very helpful. Thank you!

Riley,

No problem with the train although obviously better if we were together! The rest of the trip was excellent, the guides and drivers first class, the hotels very good and the landscaper around Guilin terrific and we really enjoyed Xian, if a little cold. In fact we saw everything we wanted to see. So we would not hesitate to book with you again in the future. Thanks again for all your help. Best Wishes for 2019.

Hi Echo,

Tour was good and thanks for your patience. Will definitely recommend friends on the tour.

Hello Riley,

Thank you for your help in organising the tour for my kids.

Apart from the uncomfortable train journey from Beijing to Xian – Mark says he enjoyed every minute of the tour and was a life changing journey as a Chinese person who has never experienced China.

I will definitely be recommending people to you and if my plans go well may even take a tour with my husband to China in the next 2 years.

May I take this opportunity to wish You and Your Loved ones a Healthy, Happy and Prosperous 2019 and may your company grow from strength to strength.

Sincerely,

Hi Wonder,

Thanks for your Christmas greeting .and thanks for your organization of our trip to China in October.

We had a wonderful time and were very impressed as everything went very smoothly and our guides were very helpful and informative. We found China to be an exciting and forward moving country. Both the cities and country side are interesting and there are so many highlights that we enjoyed on our trip. The time we spent on the cruise was very restful and enjoyable, we loved cycling on the old city wall in Xian, visiting the "Avatar Mountains" and the favourite city was Shanghai with the Bund and the lovely water village that we visited there.

The tour was extremely well organized and we were met and transferred by very reliable guides in each destination.I would recommend your company to anyone

wishing to have a personalised more independent tour of China. Thank you very much

Kind regards,

Dear Jack Li,

Thank you for planning and coordinating the trip.

I would also like to compliment the both tour guides assigned to us (Ms Ma & Mr Leon). They have both provide us with extensive and insightful information regarding the place of attractions.

They both also went extra miles in ensuring that our experience in China is a fulfilling one. Once again, I would like to thank them for their good service and hospitality.

Regards,

Hi Vivien,

We are having a great time. The tour guide xiao zhang is very good.

Merry Christmas & Happy New year!

Thanks and regards,

Dear Jack,

Sandy and the driver was great. Sandy was very informative and helpful. He took care of us every step of the way. Thank you for showing us a great time in Chengdu. Happy holidays.

Best Regards,

Vivien,

Thank you for organizing our cruise everything went very good I have been telling all my friends about the cruise and if you want to go contact Vivien, many thank you and merry Christmas from all of us in Australia.

Vivien,

Season's greetings to you and your staff as well. My apologies for the delayed response. I had a bit of catching up to do when I we got home, as well as getting ready for Christmas .

I want to Thank-you very much for all the work you did planning our travels in China . It was a lot of arranging I am sure . Much appreciated.

Our guides were all very good. They were very prompt , and really made sure we were aware of plans the next day as well as the itinerary . I am so glad that we had guides meet us at the airports and get us to our hotels . Special thanks to Kai in Bejing - He was our first contact for a tour guide and we certainly enjoyed his great knowledge of the area and the Dynasty"s lineage.  Layla in Guillan was also a patient and caring person. We appreciated Bruce's enthusiasm and interpreting skills as Ernie had to talk to many locals and farmers we met. Please pass on a note of gratitude to all our contacts. The drivers were very good as well and I was amazed at how they managed in traffic ( especially during rush hour ) . The cars were very comfortable and appropriate for 4 people. We were a little tight in one car in Xian (but it was because of our long legs) and the driver certainly tried to adjust for that by trying to adjust the back seats further. I appreciated the extra care that the guides showed with arrangements for the trains . They all made sure we had our tickets, knew where we went , and what to watch for , and the process of getting on the train. The high speed trains were amazing . Wow.

The food was excellent and very tasty. We did enjoy eating at the very local restaurants . Certainly gave us a opportunity to eat food that locals eat. We did like the meals made in private homes .

Our destinations and sites we saw were above our expectations .. and everyday was fantastic . I cannot say which were my favorites as they all were . The amount of travelling we took on was worth it. I can tell you that a few places are now off my bucket list - The Great Wall, Terra Cotta Warriors, Terraces, Forbidden Palace, a burial tomb, Three Gorges, Li River, and Shanghai. The artistry of all the architecture, jade and marble… and so on.

Our hotels were all very comfortable and the staff was very helpful. Our night in the village on the hill at the rice terraces was a particularly fond memory. It was amazing and I am impressed that I made the trek up that hill. The view was spectacular - so thank-you for that arrangement.

All in all a fabulous trip . We are looking forward to showing picture to our family during the holidays.

Again Thank-you. Great job and Thank-you for all the effort involved in planning and arranging this tour . Wishing you well.

Hi Riley,

Thank you so much. You were wonderful and all the drivers and tour guides were awesome. We had such a great time in China despite the cold weather.

We enjoyed a lot. Only thing was the food that we didn’t like it very much. We love Chinese food and we do eat atleazt twice or once a week here in Canada so we expected a little more with the food. But it wasn’t bad and it wasn’t good at the same time.

The second hotel we In Xi’an was awesome. But the first one in Beijing wasn’t that great. I wish I had a different view as well. But there wasn’t anything to complain. We enjoyed it. My husband loved the Great Wall of China and he wish that he spent a whole day there and he wants you guys to give that option to your tourist. You were the best. I couldn’t have done my China trip without ur help. You were the best with so much patience and thanks a lot for the help.

I would recommend you to my friends.

Hi Vivien,

Wonderful trip. Thanks for your help. Happy New Year.

Hi Lily,

Thank you for your good wishes! We have very good memories of our cruise on the Yangtze River, the crew and guides were very good, we liked our room, the food was delicious.

Thank you again,

Dear Ashley,

I am sorry for the delay in returning your email but we have just gotten home after our month in Asia.

We had a lovely time, in part as a result of your help in planning our brief tour of Xining.

Everything worked out well. Our guid met us at our he airport without difficulty. He was polite and helpful for the whole time he was with us and returned us to the airport when our stay in Xining was complete.

You were also very helpful in planning our trip and always responded to our questions promptly. 

I would certainly highly recommend your company, China Discovery and hope that I will be able to use you on our next trip to China or if friends ask for a recommendation. 

Thank you for your help Ashley. 

Sincerely

Dear Tracy,

Our tours in Yunnan were great. Our guides Jack and Linda were wonderful. We saw and experienced many great things while in Yunnan. We even kidded Linda that she was able to make thick fog magically disappear so that we could see rice terraces near Yuanyang. Thanks again for all your work on these two tours.

Dear Ashley,

Here is the survey done below!

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Ashley was able to provide quick and constructive advice via email and WeChat throughout from the very start of booking till the end if the tour. We felt assured and secured that helped will always be there when we need it especially when in a country we are not familiar with.  Great job!

2. How’s the service of the tour guides during your whole tour.

Ashley was very patient and accommodating in helping us to match the needs if our tour package.  We are very pleased with her awesome service.

3. Would you like to recommend our company?

I will definitely recommend your company and also book my future china your with you again!

Sorry that I took a while to complete the survey. Have attached a picture if up trip. 

Have a great day ahead!

Regards,

Our Family Tour to China

Dear Tracy Tan,

On behalf of my husband Peerzaad and Me, Meherenaaz,

I would like thank you a lot for a wonderful trip organised by you for our honeymoon.

It was a wonderful trip and great journey to our new beginings.

I also would like to mention about our wonderful guides Jessie and Liu who were just wonderful, friendly and very enthusiastic and passionate in their work. We not only gained 2 friends from China but had the pleasure of meeting 2 wonderful people thanks to your organisation.

We wish them especially all the best .

Thanking you,

Hello Echo,

We would like to say a big thank you for organizing a great tour for us. We all had a wonderful time and learnt heaps. We will definitely travel with you, if required in the future.

Thanks.

Miss Lyn Wang,

Good evening!

Just want to let you know we enjoyed the cruising trip very much.  Thank you very much for the arrangment.

Regards,

Lily,

Thank you for being my consultant, dear Lily Xu.

The journey was really good, everything excellent organized and a really overwelming staff wich always had a smiling in the bright eyes. I enjoyed the trip. And I gave this feedback on a paper on the ship.

I wish you to have always good days.

Rita,

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

YES ,VERY FAST AND EFFICIENT, EVERY CHANGE AND EVERY REQUEST WAS PROMPTLY PLEASED

2. How do you comment your tour arrangements?

VERY GOOD HOTELS, GUIDE AND ARRANGEMENTS

3. Are you willing to recommend our service to your people who also have an interest to visit China?

YES ,I WILL RECOMEND, I AM IN THE SAME KIND OF BUSINESS,.AND I MEET MANY PEOPLE TRAVELLING LIKE ME

4. Your general opinion on us?

VERY GOOD, I WILL REFER TO YOU AGAIN SOON

5. Do you have any suggestions on improving our services?

LITTLE IMPROVEMENTS COULD BE MADE, MAYBE SUGGEST AHEAD OF THE TOURS OF AREA THAT SHOULD NOT BE MISSED IN THE CITIES WHERE WE ARE GOING, AND ASK WHAT IS THE MAIN INTEREST OF THE TRAVELLERS SUCH AS PHOTOGRAPHY OR HISTORY ETC.

Great Wall - Amazing Manmade Wonder

Comfortable Cruise Time on Li River

Local Fishman on Li River

Yanny,

Thank you for the work you did putting this trip together for me and my wife. Everything went without a problem. The time was well planned, the guides and drivers did a great job! The hotels were perfect. We can’t thank you enough.

Do you have a survey for us to fill out or do we go to a website? We will be happy to give you top grades!

Thanks again!

Dear Ms. Riley,

After our journey I will give you a personal feedback.

We are happy that you organized our tour.

When we had any question, we could be shure to get immediately a correct answer.

All facts and parts have been well prepared. All the guids where just in time at the location to collect us from the train.

Even by the problems we had in Hongkong at the frontier I could contact you and you immediately did all you could do to help us. Thank you for that support.

We had well orgenized days in China. And we have a good feeling on account of your reliability.

In fact we can absolutely recommend China Discovery.

Till next time.

Best regards.

Dear Wonder,

My apology for the late reply. The answers to your questions are as follows:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

The travel consultant response to our email are always very prompt and accurate. We are absolutely satisfied with his service.

2. How’s the service of the tour guides during your whole tour?

The tour guide Tom Tang was very patient and kept us informed on the itinerary all the times and he will ask us whether we want to shorten or provide more time in visiting the tourist spots.

3. Would you like to recommend our company?

I would highly recommend your company to my friends.

Best regards.

Yanny,

We have made it back to the States now. Words cannot express our sincere gratitude for your assistance in coordinating this China Tour for us!  It far exceeded our expectations...it was spectacular! And thank you for your call to check on us.

I’m sure Sherry will agree that we want to give a special thanks to Kai our guide in Beijing. He taught us so much and took special care to make sure we got the most out of every moment.  He is very patient and a wonderful storyteller! Mr Bai the driver was very professional as well. We feel we have made new friends. 

Attached is a pic of us with Kai at thr Forbidden City. (Dana left, Sherry right) I will send a few more pics in a separate email. I will certainly share my China Discovery experience and give you high recommendations. 

Thank you so much!

Our Happy Journey with the Guide

Hi Vivien,

Please see attached.

1. You very responsive.
2. The tour arrangement was perfect, very professional guide and everything are great.
3. Absolutely. I will recommend China Discovery to my friends
4. You are a professional tour service provider

Best regards,

Hello Wonder,

The tour was very good, me and my party (in CC) are very satisfied.

Can you please reach out to our tour guide Sophie for the pictures? She has them on WeChat and can forward them to you.

We are OK with you putting our review and pictures on your website.

Please see below my answers to your comments.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes.

2. How’s the service of the tour guides during your whole tour?

Excellent. We really appreciated in particular the flexibility in modifying the itinerary last minute.

3. Would you like to recommend our company? We are coming back to China at least 4X next year for business reasons. We definitively want to explore in the week-ends other areas (Huashan, Zhangjiajie, etc.) and we will for sure reach out to your company to help facilitate those trips. Note that we have already recommended you to our other colleagues that are currently in China. So you can expect them to reach out to you very soon.

Best regards,

Biking on Xian Ancient Wall is top recommended

The First Gate of Xian Ancient Wall

Hi Tracy,

The trip was good. A pity that some of the sites (Zhuyu Peak & Diecai Cave) were closed during our short stint in Yun Tai Mountain. Overall experience was pleasant and fun. Great service provided by James.

Thank you.

With Regards,

Sorry Wonder,

I forgot to respond to your email.

The tour was great. attached are a couple of pictures from the trip.

1) Yes. VERY prompt responses via email. Emails were also very clear and answered all of my questions.

2) The tour guide was great. It would have been nice if Lee had some more stories about the history of the area or land to tell while we were walking around.

3) I would definitely recommend your company!

See you next time.

Thanks,

My Pleasant Journey in Zhangjiajie

Thank you Lyn,

Issac was a good guide and I would recommend him to others.

I loved my trip to Putuoshan and feel very grateful for the opportunity.  I hope to return someday.

Very best regards,

Statue of Avalokitesvara in Putuoshan

Dear Lyn,

I hope this email finds you well.

Thank you very much organizing the tour for us. Each step in our communication was excellent; starting with the communications with you in regards to the tour planning and organization and continue with the tour operation. The tour guides and the drivers were all very good and made our trip very interesting and easy. The hotel selections, the sites visited as well as the time allocation were all perfect and met our expectations.

In our next trip to China we will definitely approach you and your company again and we will be happy to recommend you to our friends.

Thank you very much!

Best regards and Happy New Year,

Hi Ashley,

Following is answers to your questions:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

The travel consultant was really great. She was available to help me regardless of the time. I had to contact her a few times to facilitate coordenations and she answered right away, solving every issues promptly.

2. How do you comment your tour arrangements?

The tours were, in general, very good. I received information about the pick-up time the previous day. All worked out nicely and covered the main touristic attractions.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Definitely. The service was very good. I, basically, didn't need to worry about the trip. Also, the price was really good, unbeatable actually.

4. Your general opinion on us?

I'm very satisfied with you. When I return to China I'll contact you to arrange things.

5. Do you have any suggestions on improving our services?

I gave the suggestions to the travel consultant along the trip minor stuff.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes, I'll send them as attachments in this mail and in the next one.

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices?

Sure.

Amazing Three Gorges Dam

Dear Tracy,

I just returned to HK from Shanghai a few hours ago.  My daughter, her husband and my granddaughter live there. So my wife and I made use of the opportunity to spend the weekend with them.

A quick answer is that the tour met our expectations. We were able to see what we would like to see. Overall, all three of us were satisfied with our tour. We will not hesitate to work with you in future tours of China. 

I will provide more feedback using the questionnaire you provided with the itinerary. Please give me a couple of days.

Thank you again for making our trip comfortable and enjoyable.

Best regards.

Hi Karen,

We wanted to write to thank China Discovery, especially Catherine for our amazing family holiday.

Catherine managed to accommodate all our requests and ensure we had an itinerary that kept a 15 year and a 17 year (plus their parents), interested and having fun each day.

All our travel arrangements were perfectly arranged, the accommodation meeting all the descriptions, and the drivers and guides were all well organised and very friendly - we simply had an amazing time.

Catherine was very helpful, friendly and quick to respond to queries throughout the process and was also able to answer queries and give guidance on what we needed to consider. Her helpful manner, clear communications and prompt responses are a credit to China Discovery, and we will be recommending your organisation to any friends and colleagues who want to travel to China.

We had the pleasure of meeting Catherine for a cup of tea and a bite to eat when in Chengdu. We were so pleased to be able to thank her personally, and were delighted she was able to spend some time with us after Catherine had spent so much time and effort in delivering our perfect family holiday.

Catherine is a great ambassador for China Discovery.

Many thanks once again,

Dearest Vivien,

I had the very best time in China thanks to you.

Your organisation was outstanding and so were the guides and drivers, the airport transfer drivers, the flights and train rides which you all organised for me.

You were always there for me and I really appreciated it. I would not have managed without you always there to keep me calm.

My two favorite guides were Jaimie and Lila though I enjoyed all the others.

I wanted to complement you to your manager. I have been telling everyone about you. You are a real asset to your company.

How many clients do you get from South Africa every year? I think I need to be your promotor in South Africa as no one has heard about you or you company . What do you think about this idea?

I wish I could have met you.

Warm regards.

Hi Vivien,

Had a great trip with the Century Paragon. The Cruise Manager Jeffrey and his assistant Mona went the extra mile to make the trip comfortable and memorable. I also appreciated the excellent service that you Vivien rendered. It was easy to book through you and your assistance was responsive.

Thank you for making this trip possible for me.

I will send you the photo when I can access Wi-Fi for Gmail.

Thank you.

Dear Ms. Tracy,

Want to say THANK YOU arranging a nice trip.

Sorry, I’m a little bit late but unfortunately my Coughing put me into bed, longer as expected.

Tour in Xian and PEK was arranged perfectly.

Knowledge of guides was good to very good.

Best Emilie? In PEK-, Pronounce excellent also explanations, all drivers were carefully driving.

No complaints on train n flights - super punctual!!

Totally impressed by Xian soldiers n historic museum.

Can’t believe what Chinese had created some 1000 yrs. ago! They were sooooo advanced, Europe was still using light n smoke for signals, while Chinese used mobile/smartphone already...hehehe!

Was really a pity to cancel last day, but my condition was soooo worse, so better kept a rest for night flight.

Pandas I had seen in MAC already, and silk prod I know from my job as textile purch manager.

I’ll tell friends about ChinaDiscovery, they would be in good hands. I don’t know yet, when I start next trip to Guilin, place I’m very interested.

Now I prepare for my xmas holidays in OMAN-Salalah, nice sun and sea Hilton Resort.

Wishing you all the best, take good care - Sending you lovely seasons greetings.

I visited Summer Palace in Beijing

Hello Mr. Jack Li,

Greetings from Sanjay & Bhavana!

We too are back home from 'China Tour' and now enjoyed Traditional Indian Lunch with family & friends. Though we had Traditional Indian Lunch at Home; we did discussed the taste of yummy 'Chinese Food' we had and experienced when we were there in China.

It was awesome experience for both of us when we traveled through Bullet Train / Maglev Train / Yangtze River Cruise. It was like a surprise to both of us when we contacted you on mail after browsing URL:

https://www.chinadiscovery.com/ in a very very short period of time and could obtain Chinese VISA with the help of your invite to see China.

We strongly believe that, all this was possible because of quick response from your end. Without which, it was not at all possible for both of us to obtain VISA and travel to China in few days time.

We are very much satisfied with the arrangements and itinerary, which of course was pre-booked with very very short; but with certain modifications to suit our requirements. The same were duly honored by you without any delay and therefore, we could complete the tour without any hassles.

The itinerary itself was so well drafted; that there was actually no need to modify the same; still we did customization of the same to suit our requirements. We are very much grateful to you for assisting us in the matter.

'China', in our view is very much developed and progressive Country! People in China are friendly. Though there is a language barrier, the same is taken care by brilliant Chinese people by using various mobile Apps. So, we had no any problem in communication when in China. About FOOD! IT WAS DELICIOUS - YUMMY - SUMPTUOUS!!! No need to complain about food. Just enjoyed wherever we went!!!

We also liked the tradition of offering 'Chinese Tea' to guests. China has well preserved their tradition, their treasure and of course historical sites too. A visit to a Museum in Shanghai reveals the ancient culture & picture of Chinese people. It was superb!

We witnessed Chinese traditional markets full of energy and joy! Lots of food and variety of food, never ever thought of!!!

It was a great experience travelling by road in China. Every where, it was 'SAFETY FIRST'! Good roads, Good Drivers and of course intelligible Guides to explain in English, each and every past, present & future events!Thanks for providing and arranging the Tour with nice gifts to me and Bhavana!

We both wish you and your employer a very very bright future and prosperity.

In case, if anything is missed from our end to mention here in this mail, then do pardon us. Do keep in touch!

With these words, we also wish to share our 'happy moments' in China with you by sharing some of the photos with this mail.

Thanks & Regards,

Hi Livia,

We finished the cruise on Saturday morning, with a visit of the 3 gorges dam. The cruise was great - the weather was not particularly good, but rain and clouds make for very nice pictures!

Beautiful Nightview of Chongqing

Hi Livia,

I have written my comments below.

1. Overall I am satisfied with the arrangement on buying the tickets for us. Especially your service I am rather please. You are responsive and thoughtful to remind us on the timing and the docking berth of the ship on the day of our trip. However the whole trip I rate it as fair partly due to the heavy fog and hazy condition, which we did not see the best of three gorges. I also wrote my comment on TripAdvisor. You can also take a look.
2. Yes, I’m willing to recommend your service.
3. You are really trusted.
4. Yes. I am thinking to travel to Tibet again may be a few years time. Will definitely look for you to see what you can offer.

Rgds.

Hi Vivien,

The trip was good. Here are some photos.

Dear Vivian,

thank you for your follow-up.

The China trip you arranged could not have been better. Thank you so much for your wonderful efforts. Your response to our needs prior to the trip we're very Timely and much appreciated.

Our guides Jeans, Johnny, Shannon and Echo where most informative personable and as kind and accommodating as anyone could ask. They each made sure our questions and meals where completely satisfying to us.

All of our hotel accommodations exceeded our expectations. We could not have been more pleased.

The chauffeurs and their cars were very comfortable and driving was very satisfactory.

I would only have the highest recommendation for anyone who would choose your company for a China vacation.

Thanks again for all of your assistance would recommend you and your service to any who would travel through China.

Hello Wendy,

I am home now. Sorry for the late response.

The cruise was good; I also enjoyed Chengdu and Chongqing。

I would like to share some photos with you will be sent in another email，

Cheers.

Chaotianmen Pier in Chongqing

Our Dinner in the Cruise Journey

Hi Ashley,

I am good and thank you again for our tour arrangement.  We just arrived home tonight.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

YES.  VERY EFFICIENT AND THOROUGH. 

2. How’s the service of the tour guides during your whole tour?

VERY GOOD.  BTH OUR TOUR GUIDE AND DRIVER ARE VERY KNOWLEDGEABLE. 

3. Would you like to recommend our company?

YES.  DIFINATELY WOULD.

Best regards,

Hi Leo,

We are back in Western Australia, and have settled in to our normal routine.

Thank you for your wonderful planning of our recent China Tour,all went well thanks to your planning skills.

The trip up the Yangtze River was fantastic, with so much to see.

Shanghai and Chengdu with so many people was exciting.

The Panda Breeding Research base at Chengdu was the Highlight of our tour.

The Hotels you selected were Top Quality, and we lacked nothing.

We will recommend Chengdu Bamboo International Tours Co. Ltd to All our Friends and anyone planning to tour China.

The THREE GORGES DAM SHIP LIFT, would you be able to locate/obtain a DVD showing this, as I have several friends interested in this.

Please keep in touch

Regards.

Hello Ashley,

Everybody is fine, and we had a great time on the President 7.

Answers

1) We had a great service from you and the company.

2) The tour guide was very pleasant, and went out of her way to satisfy our request

3) I would recommend our company very highly

Thank you.

Dear Echo,

Back home again!

We would like to thank you for your bookings, cruise, traintickets and transfers. You did a very good job and we had a great time in China.

I will also write a recommendation in Tripadvisor.

Thanks again so much and many greetings

Best regards,

Our Pleasant Experience in China

Hi Livia,

It was stunning we loved it all - can not wait to return to China

Answers below:

1. Your tour arrangements and guides and rivers are all excellet.
2. I’m willing to recommend your service.
3. All of you are helpful and friendly.
4. No suggestions.

Dear Livia:

Thank you for your email.

My wife and I had a wonderful time. The tour guide Steven is one of the best guides I have seen in China over many years that we have been coming to China.

Hi Vivien,

Regarding your questions'

1) Since Dennis dealt with you and your agency directly and I did not, I really cannot respond to your question regarding speed of response. I do know that other than the problem of differing time zones, he was very pleased with his communication with you.

2) We were extremely pleased with both the guides and the drivers you provided. I especially enjoyed Shannon and Jeans. Shannon was the easiest to communicate with and gave us a wealth of information. Jeans was also so very caring and sensitive to my needs, and his guiding us to our seats on the train was a blessing. Echo also displayed a great deal of concern.

3) I would most highly recommend your company. You made our trip effortless and fulfilled our hopes for both an educational and cultural experience.

Thank you for your wonderful tour.

Sincerely,

Dear Vivien,

Pardon our delay in replying to your inquiry and in giving you a report. We were without email contact in China, as they do not let us use any gmail or Google accounts. 

EVERYTHING you planned for us worked well.  The taxi driver from Pudong took us to the Holiday Inn Express Zhabei quickly and inexpensively.  The HIE was a very good hotel.  The train tickets to Yichang were waiting for us there, and we got to the Century Legend cruise smoothly. 

The cruise was good.  We and others complained to the staff about the late-night announcements (one as late as 22:45) that were very loud in every room, but they subsequently stopped any announcements after 22:00.  Also, the first night and next day the boat did not move but stayed docked near the 3 Gorges Dam; we found that day rather uninteresting and would much rather have had more time up in the minor Gorges area the next day (or the cruise shorter by one day).  The small boat trip up the narrow channel to Shennv was terrifically beautiful.  The provisions on the ship were good and the room excellent. 

Our subsequent trip to Suzhou from Shanghai and then to Zhouzhuang went smoothly with the help of a friend in Suzhou, who arranged car for us to Zhouzhuang and the return the next day to Suzhou for a total round trip of only 500Y.  Both cities were worth visiting.  Our subsequent week at Fudan University allowed us good time to see many other areas of Shanghai, including several in the French Concession. The Jewish History Tour of the city we took one day was extremely interesting. 

Thank you so much for all your assistance.  You are a very good agent!  We could not have done the Nov 4-12 part of the trip without your help. 

Here are some photos, to supplement what we said in the email I just sent. 

YES, you can share any of the photos with your clients.  And we will indeed write a review of your service to us on TripAdvisor, though in our backlog of things to do upon our return, it may be a few days. 

All the very best!

Shanghai B&P Riverfrt (Nov, 2018)

Tianzifang P&B Street Food (Nov,2018)

Shanghai Yuyuan Bazaar (Nov,2018)

China Yangtze River Cruise

China Yangtze River Cruise

Zhouzhuang Canal in Suzhou

Dear Ms Echo,

Firstly,we would like to say thank you so much for our tour and your work and quick respond. We are really appretiated. You was giving us prompt clear answers and was solving the problems

strait away. Great job!

Secondly, the tour all together was well organised and got to know many interesting knowleges about China. Especially our days and our guide Mark in Shanghai. Xian guide was also very good and helpful.

The river cruise went well, only our juniour suit was not what we were expecting at all+location was extremely noisy.Boarging was also very stressfull, you know it. Rest of cruise program and special service and food in our VIP restaurant were perfect! As excuse bonus from your company - ugraded train tickets to business class.

Despite the last negative comment,we like the trip and were enjoying it. We will highly recommend you and your company to our partners and friends.

King regards,

Hi Vivien,

Thanks for your patience waiting for my feedback.

In terms of guides that you arranged, I most enjoyed the company of Ge Sang in Tibet, possibly because we were with him the longest period and got to know each other a bit better.  He was knowledgeable, spoke very good English, explained what we were doing and was flexible when Carey wasn’t feeling well enough to visit some sights.  He also helped Carey find medicines. He shared some interesting information about how Tibetans live day-to-day which added to our experience.  Similarly, but to a lesser extent, I enjoyed Jessie’s company in Kunming.  Again we were together long enough to know a bit about each other. She was very capable, good English and knowledgeable. Unfortunately we only spent a few days with Kesang and Alice so it was a very professional interaction. They were competent with reasonable English.

In terms of the drivers, we really didn’t get to interact much with them. Only Ge Sang and Jessie bothered to introduce us to them. Their vehicles were generally safe and clean. Because I like to take lots of photos of what I see (to share with my family back home) I would have preferred a normal sedan so that I could open the windows as we travelled to take clear pictures. I didn’t want to stop the car each time I saw something interesting.

In terms of hotels, all were generally good but would have appreciated slightly better breakfasts. The range of food was reasonable but nothing in the trays was hot, leaving us to wonder if it was left over from yesterday. Hotels that cooked eggs while you wait were our favourites as we knew it was fresh. Also there was little fresh fruit available (which is understandable in Tibet). The hotel in Shigatse didn’t provide bottled water so luckily we had some in the car each day. The Rongbuk Guesthouse was far more comfortable than I expected.

In terms of sights, we probably saw too many monasteries in Tibet. I appreciate they were important to Tibetans but to me there was a fair bit of repetition. Unfortunately Namco Lake was not on the itinerary due to season. The drive to Everest and back from Lhasa was long but interesting (even better if I could have taken pictures as we travelled). But Everest was definitely worth it – the highlight of the tour. The sights in Tibet were generally less commercial than elsewhere in China, making them much more enjoyable.

The sights in Yunnan were generally good, especially Shudu Lake, Tiger Leaping, Yangtze First Bend, Black Dragon Pool and Stone Forest. These were natural attractions and no doubt they were genuine. To me, many of the other sights, like Shangri-La old town, Lijiang old town and Naxi villages, seemed fake. I know Chinese builders can do an excellent job in making something to look ancient. (We saw a lot of attractions during our Silk Road tour that definitely were fake and that made us a bit sceptical.)  Also many attractions were overwhelming, clearly geared for huge crowds in the high season and offering a complete package of activities (camel rides, quad bike rides, helicopter rides, dress up in traditional clothes, etc). This reminded me of Disneyland, which is definitely not real.    

The train journey from Xi’an to Lhasa was long (32hrs) but interesting scenery along the way (at least what I could see through the dirty windows). We had the cabin to ourselves most of the way but it was full overnight, despite there being empty cabins around us. Rachael (not Bruce) who met us at Xi’an got us onto the train without any fuss, which we appreciated.

While I am not particularly fastidious about toilets, I did appreciate there being lots of public toilets throughout China.  However, most were very basic, devoid of toilet paper, hand wash and paper towel. This made me very cautious about my diet as I didn’t want to risk having diarrhoea in such toilets. This meant that I probably missed out on some interesting foods. 

After being part of a 36-person tour on the Silk Road, I definitely appreciated having a private tour.  We had flexibility to amend things a bit as we went, the days were not too long and we had some free time on the transfer days. Definitely worth the money!

No doubt you now think I am a fussy traveller. I have travelled extensively over the past decade and know what I like and generally what to expect. So please don't take any offence from my comments above.

I know I probably annoyed you with my many questions leading up to the tour and I really appreciated your patience and your timely responses. The itinerary you provided was clear and helpful. You delivered what you promised so I am happy to recommend your company to my family and friends.

cheers

Dear Wonderful Mr Wang

Just a note to thank you very much for all your help in arranging parts of my daughter trip to China with her family.

They had a great time.  Incidentally they said that the guide in Chengdu (Pandas) was great.

Again Thanks  

Hi Catherine,

Thank you again for arranging this experience! Everything worked out wonderfully :)

You were very responsive and flexible in making arrangements for the Bifengxia Panda Base tour. E-mail was very responsive overall and appreciated as I was in transit between countries while setting this tour up.

The Bifengxia Panda Base experience was a wonderful opportunity to volunteer, feed the pandas, and I learned a lot about them, the breeding and wild training programs as well as what it is like to be a panda keeper for the day. The base itself is situated in the mountains and a beautiful home for the pandas and community living there. This experience would not have been possible without arrangements made by Catherine and her team, having my guide Kevin there to help translate and keep the experience moving or for our driver who got us everywhere on time!

I would recommend this service to someone visiting China for multiple reasons. 1) If you are interested in learning more about the culture and having a more personalized local experience from a local guide 2) If you are travelling solo or even as a small group and 3) If you do not have a good grasp on Chinese language. I was originally attending a business conference in Shanghai, and I wanted to explore other areas of China for my first trip here. I landed on the Panda Base experience at Bifengxia. It was an exciting adventure!

Yes, you may use my comments in publicity and I have attached a few images from the Panda Base tour.

Thank you again and please pass my gratitude on to Kevin and our driver as well.

Kind Regards,

China Panda Tour in Bifengxia Panda Base, Sichuan

Feeding Giant Panda in Bifengxia Panda Base, Sichuan

Being a Giant Panda Volunteer in Bifengxia Panda Base, Sichuan

Dear Wonder,

Thanks for your below e-mail (which my friend, Lisa Siu, forwarded to me).

I have been meaning to contact you since arriving home to Australia last weekend.

I wanted to thank you very much for arranging such an enjoyable tour for us. We both had a wonderful time in China and felt very enriched by our experiences on the tour.

To answer your below questions:

1.  Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, you (Wonder) provided us with very efficient and excellent service. Thank you for all your efforts in arranging such an amazing tour.

2.  How’s the service of the tour guides during your whole tour?

The tour guides were all excellent - Laura, Timo and Kai. Laura was very happy and courteous and made us feel very welcome to her home city of Shanghai. Timo was extremely considerate, knowledgeable and kind. He anticipated all of our questions and always made us feel comfortable and safe on the tour in Xi'an. Kai was a walking text book on Chinese history and told us many interesting stories about ancient China and the many dynasties and emperors. He brought to life the places that we visited in Beijing. The drivers of all of our tour vans/cars were also excellent and always made us feel safe on the roads.

3.  Would you like to recommend our company?

Yes, I would highly recommend our company to any tourists, especially first time visitors to China.

Thanks again.

Kind regards,

Dear Echo,

Thank you very much for all your help and assistance before and during our vacation.  We enjoyed Shanghai and Beijing very much!  

I just have a question for you.  Is there a reason why in Tianjin we boarded the Bullet Train in the South Station, and not in Tanggu station that I believe was closer to the port?  We enjoyed on the way back Tianjin, as there was no traffic and the driver and guide showed us some nice parts of Tianjin, so we did not mind, but were slightly worried about the distance and the time we had to be on the boat, as we did not know how the traffic was going to be.  It took us 1.5 hours to the South Station and apparently Tanggu is closer.

I will certainly recommend you with my friends, and our next visit to China, I will most certainly contact you.

Best regards,

Dear Ashley,

I am fine and back in my country.

I really enjoy the Yangtze river tour and thank u for ur support.

1.     Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, all time just in time.

2.     How’s the service of the tour guides during your whole tour?

Friendly and take care of the time shedule.

3.     Would you like to recommend our company?

Of course, any time again.

Ashley.

We got back yesterday and I wanted to answer your questions as soon as possible.

1.  You, as our travel consultant were great.  You answered my e-mails very quickly and also answered all of my questions.  The itinerary worked out fine.  The hotels were very nice we were very happy with the entire trip.  Everything went very smoothly. 

2.  Our guides, Andie and Waldener were both very good and knowledgeable.  We especially appreciated their

help with getting our boarding passes for our flights.

3.  We would certainly recommend China Discovery.

Hello Ashley,

Communication before the trip was very good and all questions were answered timely. Tour guides were good during the whole trip and I'm likely to recommend China Discovery to other travelers. 

Best Regards,

Dear Ashley,

I’m fine to provide you with a feedback on your questions; you may put it on your site.

1. My mails were all answered the next day, I was very pleased with the services of Ms. Ashley He,

2. The services of the tourguides was fine, all of them service-minded and fairly good Enghlish,

3. I would recommandeer the company since I was services well.

Some remarks: After embarking on the Yangtze Gold 1, the crew asked us for upgrading the Cabin from standaard to 4st Floor, and for upgrading from 2nd Floor dining to 6th Floor restaurant. We agreed and were upgraded for 1000 Yuan to a langer cabin on the 4th deck. The 6th floor diningroom was full, which was a pitty since the rood on the 2nd was not great. 

We were not aware of there upgradabilities in advance, we would have chosen those for sure.

Thank you for your good services,

Best Regards,

Hi Ashley,

We are ok to post our review on your web site. Unfortunately, we didn’t take photos for the ship  

Here below are the questions for you:

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, the consultant was very prompt answering our many questions. 

 2. How’s the service of the tour guides during your whole tour

The three guides were good. The first one was excellent. 

 3. Would you like to recommend our company?  

 Yes.

Dear Ashley,

Thank you for your e-mail.  We enjoyed our trip to China including Yangtze River Cruise.  Below are the answers to your questions.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?  YES
2. How’s the service of the tour guides during your whole tour?  ALL OF THE TOUR GUIDES WERE GOOD.  However, they will be more effective if they enhance thier English speaking skill.
3. Would you like to recommend our company?  DEFINITELY YES.  Ashley had been very helpful and punctual in replying emails.

Regards,

Good Morning Ms. Ashley He,

We really appreciated the professionalism and timeliness of all responses. No matter how many questions we had or how repetitive they must have seemed to our consultant, she was always kind and patient.

Thank you Ashley!

With regard to our tour guides. Both our Beijing and our Xian guides were very different in how they conducted their tours, but both were equally very knowledgeable, thorough, pleasant, and enjoyable to be around. They seemed to know how to best circumvent the crowds, make efficient use of the time, and see that our connections were made. I thought it might be awkward having an individual tour with the focus just on our needs, but the guides made us feel so comfortable.

We would absolutely recommend China Discovery. All details were covered. The tour content was excellent and we always knew what to expect next.

Sincerely,

Great Wall in Beijing

The Great Hall of the People in Beijing

Dear Ashley,

We are back home and looking back to a great holiday: Beijing, Yiwu, Guilin (with a 3 day tour) and Hong Kong where super!!

My son Dave is still in Guilin, richt today he and his girlfriend met Steven for a meal & drinky :-))

1: Ashley did a great job, always a quick respons (except during The Golden Week)

2: Steven and his driver gave us a good time. 

3. Yes, I recommend China Discovery (AND Steven his company)

Kind regards

Hi Ashley,

You asked for some feedback about the services your company provided for us in China. Before mentioning detailed feedback, I have to say that you gave us a fantastic holiday. Also, you should know that my wife and I are independent travellers who like to do things for ourselves as far as possible and so are perhaps not typical Western tourists.

However, we appreciated that China is very different from Europe and so in the time available to us we would have not been able to see so much and get an understanding of modern- day China without the services of your guides.

For us it was great to know that when we arrived somewhere new there would always be one of your guides waiting for us. It was also good to have you as our guardian angel on WeChat in case anything went wrong such as our delayed flight from Jiayugan to Xi’an. I don’t know how often flights are delayed by nearly 4 hours but this wasn’t really a problem for us because you were able to assure us that our guide, Waldner would be waiting for us.

Your guides provided us with a great service. Lindsay gave us a great introduction to Beijing, Daniel told us so much about Tibetan culture and gave us an unforgettable visit to the Tibetan museum in Xining. Jessica was so enthusiastic and was a pleasure to be with. Waldner told us much about modern China, David did a great job of showing us Chongqing even though the weather was not so good

After we got off the cruise ship Amanda gave us a very pleasant afternoon in Yichang where there wasn’t much to see. She was right to suggest that we might not have got our train if we had gone to the Sanyou caves and so arranged an interesting visit to the Yichang museum instead. We were particularly impressed by Jennifer’s knowledge of Wuhan especially the stories she told us which brought the Yellow Crane Pagoda to life.

After a four-hour train ride to Shanghai it was good to meet Tina who was also helpful in accompanying us to the Airport on the Maglev train.

We were also impressed with the programme that you organised for us. Generally speaking, it was everything that we wanted although there were some items not on your programme that we did see / would have liked to have seen. These were:

1. In Beijing we would have liked to have seen the National Museum of China and go up the tower next to the Olympic Park.

2. In Xining Daniel showed us the Tibetan Culture Museum with it fantastic 620-metre-long prayer scroll. This incredible scroll should be part of any itinerary you offer in Xining.

3. In my free time in Shanghai I went up the Shanghai Tower which was a much better experience than the Shanghai financial tower we went up as part of our tour. This was not just because it was higher but because, unlike the Financial Centre Tower, the Shanghai Tower had an excellent exhibition of how it was built with many photos of old Shanghai.

4. We were sorry not see the Urban Planning Exhibition in Shanghai which was closed on the Monday when it was planned we should visit it.

We are perhaps different from most tourists in that shopping is not our priority. For this reason, some of the shopping experiences that were arranged for us did not add much to our holiday. We do not like the idea of factories and museums that were in fact just tourist shops. In some case such as the Silk Workshop and Tea Museum we had a very interesting explanation of the process but at other places such as the Pearl Museum and Terracotta Warrior workshop we had only a few minutes explanation before being taken to the shop.

Although it’s only a small thing another thing that spoilt things for us was that at some of the restaurants only a small amount of beer was served, perhaps three mouthfuls, yet at other places were given a full bottle.

However, the above are only small points and I must stress that your company has given us a fantastic experience of China that we could not have experienced in any other way.

As well as learning of China’s history the holiday you arranged for us has given us a good understanding of China’s present for which we are very grateful.

With best wishes and thanks again for all your assistance.

Hello Rita Jiang,

I enjoyed the tour, it was arranged perfectly. Thank you for your hard work. Unfortunately, I did not take too many pictures but attached two that you can share if needed.

The tour is Xi'an and Shanghai were most enjoyable and the trains between cities were very interesting. Thank you once again. 谢谢.

Giant Wild Goose Pagoda in Xian

Misty Shanghai Seen from the Bund

Dear Echo!

Everything was very good, and we are very satisfied with our trip. I cannot think about anthing that could have been done better. Give my regards to all our guides and drivers. I really hope that I can give you more business. What is the best time to visit China if you want fairly good weather and avoid the top seasons?

Med vennlig hilsen/best regards

Kjersti

Hi Wendy,

I was traveling an additional two weeks for work so I’ve just returned to the US. My travel in Beijing and Xian was great.

To specifically answer the questions:

1. Was your travel consultant of our company polite and patient to answer your questions?

The travel consultant was very good. She answered all questions and were very knowledgeable. The first day my travel guide was Nikki and she was fantastic. Jackson was my travel guide for the second day. He was not as impressive basically drove us to the Great Wall and back he didn’t provide a lot of information. In Xian my travel guide Ben was very good.

2. How was your tour? Are you satisfied with it?

Yes the tours were great. Overall I was very happy.

3. Do you have any suggestions about us?

In Beijing many of the people from my first day were taking the same tour the next day but we all ended up in different groups for day 2. It would have been nice to have been with the same group for day 2 since we were all going on the same tour.

I’ve included a couple of photos.

Hi Wonder,

Here is your evaluation form concerning our recent trip to China. The whole visit was excellent and the services you provided were first rate. Top marks to all your guides and drivers! We now have many happy memories and pictures to look back on.

We will send you some photographs in a separate email.

PS. Sorry for the delay, still got jet lag from return trip!

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Excellent service. All E-mails with questions etc. were answered within twenty-four hours.

2.    How do you comment on your tour arrangements?

Tour arrangements were made to fit our needs and carried out flawlessly. The guides at each destination were excellent and spoke good English. They met our planes, fixed our hotels and guided us through our itinerary flawlessly. The quality of the drivers and vehicles provided were excellent, as were the hotels.

3.    Are you willing to recommend our services to your people who also have an interest to visit China?

Absolutely! Already recommended them to our travel agent.

4.    Your general opinion on us.

China Discovery’s services were excellent both in their planning and organization of our trip. There were no real problems and the trip went flawlessly.

5.    Do you have any suggestions on improving or services?

None at all.

Photographs sent separately. Feel free to use them on your web site, brochures, marketing and publicity etc.

Best regards,

Our Happy Time in China

Hi Vivien,

We have just got home from our China holidays.

The services you have provided for part of our journey were fantastic. We would like to thank you for your customer service and communication.

The Yangtze cruise is expected though not extraordinary.

Special thanks to Coffee, our tour guide at Yichang.  He is very knowledgeable and thoughtful.  He has ensured that we got to our next destination safely.

I will definitely speak with you again for our next China adventure.

Regards!

Hi Lyn,

I would like to really appreciate the arrangements made by you and your team on our tour. It was a wonderful experience. Your guides were very friendly and especially I would like to appreciate Mr. Mike who is unmatchable asset to your team.

I will definitely share your contact details with all my friends and colleagues who are planning for a China Trip with my high recommendations. Since I took the photos in camera, I will download it and send it over to you later.

Once again thanks for all the arrangements made and appreciate your sincere efforts.

Thanks & Regards,

Hallo Mrs Lyn,

It was fabulous!

I arrived safely in Amsterdam on Tuesday, my wife will return from Hong Kong tomorrow.

Before we left for holiday we were a little bit afraid of the cleanliness of China and its people and the quality of the food. But all was surprisingly good. The hotels were very good and we hardly saw any litter on the streets. We noticed almost no spitting and everything was very clean. And also the food in the restaurants, chosen by your agency, was very fresh and tasteful. Only once we didn’t like the food but that was merely because we chose the wrong dish. So all above expectations!

The trip we made and the things we saw in Beijing, Xi’an, Chengdu, Guilin, Xiamen and Hong Kong were very good and give us a real good insight in the way of living in China and its culture etc. All your guides knew all lot about the places we visited and gave us very much additional information. Especially Mr. Kai in Beijing is a very good storyteller. But also all the others: great compliments from us.  The transportation was okay. Good and safe drivers. There might be more speed in them on the highways.

So, actually we don’t have any complaints about our holiday. China Discovery did a very good thing. In time we will send you some photos of our trip, but with over 2500 photo’s it will take us some time to select the best of them.

Kind regards,

Hi Leo & Kevin,

I would like to thank Leo and Kevin for their excellent support for the pandas program.  We had an amazing day with Kevin. He picked us up, and friendly talked us more about the stories of pandas. He spent all day with us.  Kevin was one of the best private tour guides with passion and detail oriented.

Because of your excellent support program, Kevin and Leo took care of all our queries at Dujiangyan. This was a really great experience.  It was really fun to volunteer and get right next to the pandas.  I was telling all of my friends and co-workers that we need to all come back and do the tour with Kevin or Leo again.

Thank you again,

Ms Zeng,

Definitely I will recommend you to my friends and I have already started.

your arrangements were very precise, convenient and easy on us.

your advises on the trip and hotels were very helpful especially when a hotel receptionist tried to charge us more for upgrading our room (the one you already upgraded for us).

Yes we are now thinking of visiting the Tibet and for sure if we decide it will be through your company and you personally.

But in all we can only say thank you and your team for a lovely trip in your great country.

Good afternoon Rita,

I am sorry for our late evaluation but we are still catching up with our work. I am enclosing the evaluation and when we have downloaded our photos we will send to you.

Thank you for your work, It was a pleasure dealing with you.

1. Our travel consultant was very fast in the answers of our mails and questions, usually the following day after the reception of the mails.
2. Arrangements are very good and very efficient although we understand that the travel arrangements is a model given to the interested persons but it should considered that the visits on Mondays to museums are not possible and the adjustments made by the guides turn out that some visits were in a hurry and others we got quite a time for us.
3. Definitely. I’m willing to recommend our service to my friends who also have an interest to visit China.
4. We, in general, were very well impressed by the organization of the reception of the guides and transportation and especially by the daily supply of bottles of water. It was very sweet.
5. Although all the guides were, in general, very informative there are discrepancies among them, but, in general, we are satisfied.
6. As we are still catching up with our work we will send later some photos.
7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers.

May they contact you for advices? In all the evaluations we have already agree to be contacted by no more than 3.

Best regards

Eugéni

Hi Lyn,

We liked Nancy very much, she gave us a wonderful last day in China and she was very kind to us.  Her English was very good.  We are just flying out to Hong Kong. Thank you for all your help in making our time in Sichuan really wonderful.

Hi Vivien,

Below are a few photos, we had a very good time in Lhasa, and Pippo was a good guide . We did all the visits planned, and were lucky with the weather so we are happy.

The very good thing was the communication with you, you were always responding very quickly to all our questions, so very big plus for you Vivien!! Especially since it is so difficult to get into Tibet, you really helped us .

The only little negative is the price, although you were one of the best one with regards to the price for all the visits we had included, so I guess it really is getting into Tibet that is expensive, because it was really only 2 days of visits, with the transport to and from the airport also, and we paid a lot less for a lot more in other countries... aside from that, we were happy. Thank you again Vivien!

Most Magnificent Architecture - Potala Palace

Jokhang Temple - Spiritual Center of Lhasa

Wonder,

The tour was great.  Both Lily and Wally were excellent guides.

I have answered te questions below.

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?  

Yes, always responsive and very helpful.

2.    How’s the service of the tour guides during your whole tour?

Excellent.  Both Lily and Wally were informative and helpful.  

3.    Would you like to recommend our company?

Yes, I would happily recommend your company.

Hi Wendy,

Unfortunately, we came back in Italy, after 10 fantastic days in China.

The Guilin area tour was excellent; we had great time visiting all the highlights of the trip. Our guide Kennedy was very very good, excellent English and very kind to us. So everything was perfect. Next year I will surely contact you again to organize our next trip in Cheng du area.

Answers to your questions:

1. Wendy was an excellent travel consultant. She always replied to my question in a very short time, helping me defining our itinerary in the best way. She is very polite, patient and competent.
2. We are very satisfied about the tour. It was exactly what we were looking for.
3. We are very satisfied about the tour. It was exactly what we were looking for   

Best regards,

Sorry Wendy,

message was sent in error.

The Yangtze cruise in October was FABULOUS - thank you for booking me on it- I’ll be telling all my friends how good you are.

Kind regards,

Hi Lily,

Yes that will be fine to put on your website. Fabulous tour.

My 23 year old daughter & I just finished a trip through China. It was a great experience & some amazing sights. We also stayed 4 nights on The President 7 along the Yangtze River. We went from Chongqing to Yichang. This was a fabulous cruise & the scenery was just gorgeous. I done the included tours & the 2 optional tours as its a one off & not going to see it again. They were well worth it. Lily was fabulous with my bookings & any questions she was prompt with her return replies & help. I would recommend both Lily & President 7 if considering this cruise. We were on the 4th floor. No complaints with our room or anything actually it was 100%.

Thanks again Lily for your help.

Enjoyable Yangtze River Cruise Tour

Hi Vivien,

Zhangjiajie did not disappoint! It is absolutely breathtaking and I am so glad you encouraged is to see the state park!

That is crazy about the panda hug! We would have been so sad to have missed it! Em was first in line and the panda wanted to snuggle on Em’s lap! Completely worth every ounce of time and money to have had these days down here... the train ride was a wonderful experience as well!

I am just now trying to pull up flight info to figure out who we are flying back with, lol...

Thank you for all of your effort... we highly recommend your services... you guys made our trip so enjoyable and we could not have done it without you!

Hi Vivien,

We arrived at the airport at about 7.45pm - all very tired.

But we all very happy with your arrangements and also with the 3 drivers, they are very friendly and helpful.

All want to get your contact for their future trips, and I think to recommend you to their friends also.

Yes send me the tripadvisor link - I will write recommendation.

Thank you!

Thanks Riley,

We got on the train much smoothly with the 小紅帽.  We are traveling to Changsha on the train now.  The tour has been wonderful so far and we are greatly appreciated the excellent and responsive services provided by you and your tour guides.  All the hotel accommodations are as requested and satisfactory.  We would highly recommend your service to our friends, family and others.  We definitely will contact you when we plan on our next trip to China.

Hello Lily,

This is Tim, not Christine. We loved the cruise and would recommend it to anyone. Beautiful scenery and interesting shore excursions.

Hi Johnson,

Here are answers to your questions:

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

We could not have asked for a better travel consultant, Johnson was exceptional. He was very accommodating to help us customize our holiday to exactly what we wanted. He was punctual at replying to emails and whilst we were on our trip made contact by phone to make sure we were happy with the services being provided.   

2.    How do you comment your tour arrangements?

All of our tours ran according to our itinerary and our guides were very knowledgeable. We have learnt a lot about Chinese history and the culture of the Chinese people.

3.    Are you willing to recommend our service to your people who also have an interest to visit China?

Absolutely, our tour ran smoothly, the guides had a lot of passion and knowledge for their cities. Overall, we thoroughly enjoyed our holiday to China.

4.    Your general opinion on us?

Could not fault the service of China Discovery, I found the experience to be easy and not stressful, we have used other agents in the past and I feel hands down this was the best experience we have had.

5.    Do you have any suggestions on improving our services?

Not really the only thing we had difficulty with was the transferring of the deposit.

Beautiful Suzhou Classic Garden

We climbed a tall buiding in Shanghai

Hi Rita,

Just back home, due to I have limited wifi in CQ just seen your email, sorry for the late reply.

My friends really enjoyed the cruise, appreciated for the swiftly transfer arrangement in CQ n Yichang, please thank to DAVID, n Fay too.

Attached some of the photo at the cruise n CQ, we really get some attention on our group name”....”

Thanks and regards,

We enjoyed our short excursions on our Yangtze River Crusie Journey

Hi Lyn,

My sister & I have recently returned from a 6-day tour of Beijing & Xian arranged by your company.  We were delighted with the arrangements made for our tour and by your very helpful assistance before and during our visit. We were especially grateful for the last-minute tickets you were able to arrange for our return to Beijing from Xian on the bullet train.  Our guide in Beijing MARK  LIUBAOGANG was incredibly accommodating, professional, informative with excellent English language skills and full of great advice. We would not hesitate to recommend him most highly.  Our driver, Mr. Lee, was also friendly and efficient as was our guide in Xian. 

Again, thank you so much for a wonderful experiencing Beijing and Xian. We will be happy to have our comments included in your advertisements and will be recommending your company to anyone we know who is planning a trip to China.

Hi Wendy,

We have arrived back safely from a wonderful holiday in China.

We had a great time and everything went to plan.

Thank you for organizing the trip and we will pass on your company name to anybody thinking of visiting China and tell them how professional you were in handling our tour.

Finally, we must mention your tour guides and drivers. They were excellent and were a major part in us enjoying our time in China. They went out of their way to help us and we enjoyed their company and friendship throughout our stay. Please pass on our thanks to them.

Again thanks for everything.

Regards!

Wendy,

I am sorry for how late this response is – we have repatriated back to the US and have been out of touch with the website.

We do want you to know that we were very satisfied with our tours in Jingdezhen.

Our guide (also called Wendy) and the driver were both very courteous and very accommodating for our special requests.

Thank you.

Hello Wing,

First, I would like to thank you for your arrangement my trip.  This is the best trip that I have never had in the past.  All your staff (Tour guide, driver) in Xi'An and Luoyang are very nice and helpful during my trip in China, so I really enjoyed those beautiful places. I will go back to China again using your company for my trip tour and highly recommend your company to my friends in their future trips to China. 

Thanks again.

Hi Wing,

We had a wonderful time in China, you have a beautiful country.

(1)  How do you like our tour arrangements and are you willing to recommend our service to your friends?

The tour arrangements were great and Wing did a wonderful job from start to finish. I would recommend to a friend.

(2) Do you have some suggestions for us to improve our service?

No suggestions.

(3) If you come to China again, would you like to use our service again?

Absolutely would use your company again.

Thanks

Dear Wing,

Truthfully, can’t thank enough of your timely and impeccable service online.

A. The Yangtze River cruise was excellent. From embarkation to check in, cabin, food and the accompanying itinerary...till yichang.

B. Pretty much up to expectation, except may be the cruise could have provided a souvenir or memento to each guest for a long lasting memory-example: s Victoria Anna Mug!

C. I m keen to go to Tibet and Hunan. Any package that your highly recommend? I am most interested on excursion to exotic yunan with Lijiang or shangrila and hilltribes with padifields, n mystical Tibet highlands.

You requested photos of my YRC, perhaps you can lead me to where I can load or link to your website.

Hear from you soon.

Thank you.

Warmest regards,

Dear Wendy,

Thank you for your kindness in customizing our China trip and answering many questions prior to the trip.

My husband and I were intrigued by our time travel 2,000 years ago to be among the terracotta warriors and the cliff coffins, then to the recent engineering feat of the Three Gorges Dam and fire on water Yangshuo show.  Our souls were lifted as we drifted in the mists of Zhangjiajie.  We were fascinated by the tour guides cultural information.  They were all prompt, professional, friendly, and made us feel like VIPS.  Our Guilin guide Smiley really took an interest in my learning Mandarin and gave me writing materials to further my studies. The drivers could certainly weave through the traffic. 

We suggest to let your clients know that there may be many stairs and lots of walking.  We regularly exercise so it was not a problem for us, but it was for others.

We will highly recommend your tour to our friends.

Warm regards,

Amazing Avatar View of Zhangjiajie

Beautiful Landscape of Guilin

Hi Johnson,

May I thank you for all the arrangements you made for our trip in China. Everything went very well, and smoothly throughout our journey, thanks to your fabulous service, your patience, and your very friendly input.  I was a bit anxious before the trip, but your kind and helpful self did a wonderful job.

The river cruise was absolutely wonderful. The drivers and the guides were very informative, helpful and friendly. Thanks to all of you, our trip was out of this world!!

We will certainly recommend your services to all our relatives and friends. What a fabulous, interesting country China is, and the went out of their way to help us, even though we had language problems.

Fabulous, fabulous, fabulous! You all did a great job.

THANK YOU.

Stott

Hi Wonder,

For sure my friend, I will write very good things about your job and the job of the company, because it was incredible, and the service of everybody was just really perfect.

I will say to you thanks for all the excellent attentions that you have for us, thanks for always answering everything about the tour, all the question and everything.

I Will strongly recommend the travel agency to anyone of my family or friends coming to China.

Really very happy for what we had Just live, for the persons we met and everything. We had Just a great experience, with great food and great sights. I am very happy for look up at this agency, and hope to be soon once again at china.

Thanks also for the present we Just received, was really great and an excellent detail. Thanks for the letter and the present.

I think I Will out also something like this in the TripAdvisor, and well thanks once again for everything.

Finally my friend, my best wishes to you, and hope everything Will be great with your carreer and the company. I am sure you Will be very successfull. Also a great person you are, so you have everything to be a great great professional or whatever you want to be. 

My best regards from your mexican friend:

Hi Vivien,

Tour so far in Tibet has gone well. Saw Mt Everest very clearly yesterday - it was fantastic. Here is a photo of Ge Sang and driver there.

Carey is still unwell and decided to not go to the Rongbuk Guesthouse. He made his own alternate arrangements in hotel in Baiba.

Thank you for Shangri la guide. We will meet him (?) at the airport on Monday.

Cheers,

Hello Mr. Wang,

Mrs Lacey and I had a fantastic time on century diamond Yangtze River cruise

Great food, great staff, great views and trips and of course great service from yourself in arranging everything

Thank you so much for your help, we will definitely recommend this tour and your services to our friends.

Hi Wonder,

Well we are now in Hong Kong. It has been a fantastic vacation. Catherine was super in Hangzhou. She looked after us very well. Jonny was great in Xi’an. He was very knowledgeable. We loved the show in Yangshuo. We have so many memories and gained such a knowledge of China. We couldn’t believe that it could be so well organized.

Thank you for giving us such wonderful memories.

Hi Rita,

I am back in Dubai now

I really had a nice time on my trip to Emei

Thank you so much for organizing it for me and thank you so much for the lovely gift

I hope to visit many more places in China with you

Best Regards,

Good sunday Leo,

We are now back into our environment, meeting our family and friends who want to know about our trip to China. Having spent most of my time on my own in Beijing and Shanghai, it was good to count on knowledgeable guides during the last week.

We thank you very much for the organization of our diversified, magnificent and learning passage into very special places, accompanied by competent guides. We appreciated each of them. And your kind attention with this particular, unexpected gift and word in Chengdu touched our hearts.

Gratefully yours,  

Hi Wonder Wang,

Just wanted to let you know that we're back home now and we had a great trip! Thank you for helping us out :)

Best regards,

Hi Wendy,

All is good.  thank you….

Hi Rita,

Sorry it has taken so long to reply but my email has been blocked and I could not open any files. I had a great time in Tibet and the guide Tassi  (You said Zhaki but I think that is the Chinese spelling and no one here understood that!) was great, very helpful. A great tour.

Many thanks

Regards,

Magnificent Architecture of Potala Palace

Hi Jack,

Many thanks for organising a wonderful holiday. All the guides were kind and friendly especially Lingzy in Beijing, David in Lhasa, Yuti in Chongqing and Zhou Fei in Yichang. Tours and activities were well organised. Flights went fine and hotels were good although wifi was terrible in all places.

Airport collection and drop off at Lhasa should be better and it would have been helpful if you had emailed Airport Hotel in Beijing with Chinese characters.

Best wishes!

Dear Riley Guo,

Thank you for your message and sorry for my late reply. Empty cell phone and holiday spirit..

Yes, we have made it to Kathmandu. We had a really good time in Tibet together with our super-guide Dhorye (I hope I spell his name right)

Also walking the border at Girong went really well. Someone from the company guided us to our driver in Nepal and also through customs and immigration.

So far all went really well - thank you for your good service!

I will contact you again next week, when we are back in Amsterdam, and send you a more detailed mail with some nice pictures.

Kind regards,

Hi Wonder,

Check the answers to your questions:

1.    Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? – Yes. Very prompt indeed.

2.    How do you comment your tour arrangements? – Excellent with one exception.

The D312 overnight train has recently been replaced with newer carriages. This means that there are no longer Soft Sleeper compartments. This meant that we had Hard Sleeper berths which were very uncomfortable. Also the rail tracks are not always of good quality resulting in a very bumpy and noisy ride between 2:30am and 3:30am. However we fully appreciate that this was totally beyond your control. On the positive side, we greatly appreciated being right at the back of the train with one empty berth so that we were not disturbed unduly by other passengers.

The G25 high speed train, on the other hand was very comfortable and we very much appreciated being right at the front of the carriage so were in a good location.

The domestic flight HU7841 was also good as was our seating allocation.

All three hotels were first class and very conveniently located.

The tour guides and drivers were also very good, looked after us very well and we greatly appreciated the information given to us by Kai and Darcy. The historical information that Kai gave us in Beijing made our entire visit to China much more interesting and enjoyable. Mr Wang is an excellent driver.

3.    Are you willing to recommend our service to your people who also have an interest to visit China? – Yes. Definitely.

4.    Your general opinion on us? – If we return to China, we would definitely choose to arrange it with China Discovery.

5.    Do you have any suggestions on improving our services? – The China Tea Ceremony was more of a tea tasting so was a bit disappointing. The other visits were great. Apart from that we can’t think of anything else.

6.    Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail? – Yes. You may.

We sometimes have requests from potential customers who would like to inquire from or our ex-customers.

May they contact you for advices? – Certainly.

Great Scenery of Great Wall

A Happy Trip in Summer Palace

Poetic View of Summer Palace

Building of Shaanxi History Museum

Catherine,

Thank you very much for arranging the trip. Maria and I really enjoyed it. The itinerary was well thought out. The hotels were generally great (especially the East House in Xian). The guides were knowledgeable and friendly, The transportation was smooth. All in all. it was a very enjoyable trip. We will go to Trip Adviser to leave a review.

Thanks,

Dear Wendy,

We had a very lovely cruise, thank you. The food and service was excellent.

Amanda has already dropped us at Yichang East station snd we are awaiting our train yo Zhangjiajie.

Again, thank you so much for your terrific support.

Best wishes!

Hi Wendy,

Just wanted to give you some feedback on our tour. We returned home yesterday and we thoroughly enjoyed our visit to China.

Jack met us at Luoyang Train station. He was friendly and very professional. His knowledge of Chinese history was extensive and interesting. He suggested places to eat near to the hotel which was The hotel was good and comfortable.

Jack dropped us at the station with directions for getting through security and which gate to go to. Gin met us at Xian. She was also friendly and professional (it was nice to have a female guide too!). She explained the history of Xian and was very attentive to our needs. She too told us where we could get dinner. The hotel was a little disappointing, the shared room was small and the breakfast food was cold. However, it was in an excellent location.  Gin to us to the training station and entered with us to make sure we knew which gate to take.

The drivers were also very good, and we were not nervous about being in the traffic!

Also I'd like to thank you for your very prompt responses to my emails. You were very thorough in making the arrangements and we felt confident that we got exactly what you had described. So thank you for your work in making sure that all our arrangements were in place before we left Australia.

All in all, we had a very enjoyable time and I would definitely look at further tours with your company and recommend you to others. We really liked China, the people were friendly, the scenery stunning, and the arts and crafts were amazing, as is your history.

Thanks again.

Hello Vivien,

Yesterday's tour was good. Ge Sang is very knowledgeable and patient with my questions. He made sure we didn't walk too fast and adjusted to the altitude. Carey has a bad head cold and Ge Sang helped him find medicines. We lunched at a small Tibetan cafe and the food was good.

The driver and car was good.

Hotel is fine, with plenty of hot water and warmth. Being in the old city makes it handy to explore the area.

Cheers.

Dear Wonder,

Our entire trip is completed very well. We are all satisfied with your service. You have considered almost every detail during the trip. There is no surprise happened during the trip.

Thanks,

Hi Wendy,

I’m sorry for answering so late, but I’m very busy with my job.

Below I answer your questions.

Here below are the questions for you:

1. Was your travel consultant of our company polite and patient to answer your questions?

In many years of travelling around the world, we never found a travel consultant like Wendy: professional, kind, compentent and patient, in a word PERFECT!

2.  How was your tour? Are you satisfied with the tour we arranged for you?

The tour was wonderful and beyond our expectation; we are very satisfied.  

3. Do you have any suggestions on improving our services ?

No.

Kind regards and once more ‘thank you’ for your great job with our tour.

Hi Tracy,

I'm back home and I 'm glad to tell you eveything has gone all right during our tour in Zhanjiajie.  Thanks a lot to you and Nancy, and also the driver.

Hi Jack,

We were very happy with the China tour, and Stephen was an absolutely exceptional guide - we were very impressed. He was very knowledgeable and he was able to fit in an impressive amount into one day, while still managing to make us feel relaxed and casual - never rushed.

The Macau tour was also superb and Sisco was a truly excellent guide - highly recommended!

You should be aware that the Regal Oriental room was nothing like the online photos and I would not recommend it to anyone else. We would certainly not call it 4 star. We thought you should be aware of this for other people.

We were also very impressed with your arrangements Jack! Thank you for the excellent work you did on the itinerary, the wonderful accommodation, and all the fast-track entry tickets so that we could avoid all the long queues.

Would you please send us a link so we can publish online our experience with China Discovery? Other people should hear of the excellent tours you offer!

Thanks!

Hi Leo,

We have just arrived back to Mexico from our Asia trip. Just wanted to thank you for the kind services your people did to us; we got back home SURPRISED not only for all the places we visited but for the hospitality and professional service your company provided us.

Tour guides, vehicles, places... all of it was simply superb.  Please make no mistake that we will recommend your services to our contacts, and from today we are planning our next visit to Asia and look forward to ask again for your services.

Definitely our trip to Asia will always be best remembered... and mostly thanks to CHINA DISCOVERY services.

Best regards,

Hi Catherine,

I love to share my travel experience with you.

We have the excellent time in Guilin, Steven was good. The hotels are a bit of  out-dated except Longjing.

I shall recommend this trip to my friends and ask them to contact you directly. Need the 5 stars hotels in Guilin.

I may come to Chengdu in  the coming September. And I shall contact you for a tour package when the time comes.

Thanks again for your professional services.

Cheers,

Hello Vivien,

We did enjoy our cruise very much  and all the arrangements both made worked perfectly.

I will certainly make a review about it when we get home.

( I always review our travels on trip advisor also)

Again Many thanks & all the best!

Dear Catherine,

Thank you for arranging my Yunnan tour.  The travel consultant was very prompt in replying

to e-mails and efficient in booking the hotels I selected.

The transfers from town to town were very smooth and all the drivers were very good.

All the guides spoke good English and were punctual at meeting us.

Regards.

Hi Wonder,

Hope your wedding was everything that you hoped it would be.

We are fine although the jet lag took a while to wear off. The tour was excellent. We had a wonderful time and all four guides looked after us well and were very informative.

I have completed the questionnaire that was on the last page of the confirmation letter. Once I have gathered all our photos together I will send it to you, together with any of them that might be of use to you.

Hi Catherine,

Thanks so much for helping with all the arrangements, it was a great trip and we really enjoyed it!

I will answer the questions during the weekend, please give me some time. So sorry for the delay!

Best regards,

Hello Vivien,

Have submitted a review of our recent trip to tripadvisor.com

https://www.tripadvisor.com/ShowUserReviews-g297463-d4331496-r621236422-China_Discovery_Day_Tour-Chengdu_Sichuan.html

Once again, thank you very much for your kind assistance in arranging this wonderful trip for my wife and I.  It was a very memorable trip including the super typhoon scare at the start of the trip.  Everything turned out great with beautiful weather throughout.  I will recommend friends to you should anyone ask.  We will definitely contact you should we plan to visit China again in the future.

Best regards

Dear Rita,

It was really famtastic!!!!

Thank you so much

Best regards,

Hi Lyn,

The cruise, the tours, the organization, and the service were all Fanta Eric! We had a great time. How would you like me to share pictures?

Hi Leo,

Just want to say that you have a very beautiful country and that we had a great family bonding. We are home now but we are still thinking about your place and the precious memories we had there. Thanks so much for the awesome tour. We will definitely recommend you guys to family and friends. 

Much Love, 

Your Philippine Friends,

Hi Leo,

It was great Leo! I couldn’t be happier. Thanks so much for pulling it together so well! 

Dear Catherine,

Sorry to don’t reply your email right way, we were very busy making tours im Shanghai and Hong Kong.

I would like to thank you very much for all the tour guides that you recommended.

The tour plan was we were expected and arrangements also.

For sure we will recommend you to our friends when they plan to come to China

We left Hong Kong today to NYC , thanks again for all.

Hi Leo,

We have no complaint about Anna. She worked hard to please us. She also cared about our safety by recommending us to give her the taxi money for our trip back to Shiyan. Her plan was to make sure the taxi drove us safely to our hotel in Shiyan then she would WeChat the money to the taxi driver. We followed her recommendation.

We appreciate her concern.

She explained she had my husband’s name for the Taichi hotel reservation. Unfortunately the booking was under my name. So that was why she couldn’t get hold of us sooner.

Also she didn’t have my WeChat phone number.

End well everything is well, Americans say.

Thank you and till next journey, Leo! My husband is very pleased with the first leg of our journey.

We are heading now for Xiamen for the second leg.

Hi Wendy,

The trip was excellent thank. The guide Mina was fabulous and the driver great.

My daughter will be in Beijing for two full days on November 13 and 14. Do you have any organised day tour she can do?

Thanks,

Hi Lyn,

Just paid the guide cash RMB 3100. The guide is awesome!!

Thanks.

Dear Jack,

We've been so busy after coming back home. After ending the tour we were for a few days in Shanghai in a conference and then for a week in Athens with the same purpose. We had a wonderful time in China and want to thank you for the tour. The organization was wonderful, all meetings for transfers and for tours were on time, in nice cars with nice guides. All guides were good specially Gila in Shengdu. The hotels were nice, Xian was just amazing. We enjoyed the Yangtsee trip, cabin was confortable.

The guide at the dam was very good with great English.

We would have changed the last day, we had many hours of waiting at the airport for the flight to Shanghai, Amanda was in a hurry to leave us at the airport, we could have done something if suggested beforehand.

Anyway you have a great country and we will certainly recommend the tour.

All the best.

Hi Leo,

The ship and cabin was very good and clean.  the Service on Board was perfect. Regards.

Hi Vivien,

Thanks for your email. We gave reviews for each city with the guides. Overall, we had an excellent trip with China Discovery, and was very well-organized and carefully thought out.  We thought the hotel in Beijing was the only problem, the rooms were not very clean or nice and the breakfast just ok. We thought both Xian and Shanghai hotels were great, especially Shanghai felt more luxurious and the food was much better. All the tour guides were great, and the sight-seeing.

For our own privacy, we'd rather not share photos of ourselves, but I've included a few photos from the trip.

Thank you for organizing everything - we really appreciate it!

Magnificent Temple of Heaven in Beijing

Manmade Wonder - Terracotta Warriors in Xian

Hello Lily

Back home thank you very much , tour and guide and driver were very good.

Good evening, Lyn,

I wanted to write to you before but I could not. Tell him that we have been very happy with all the service in general and in particular the driver's attention, always attentive and with the cold water prepared for us. The little lord Eva attended us very well, she did not leave us alone for a moment, worrying about us and of course explaining everything to us and answering our questions. Very nice and complacent. Rest assured that I will stay with your contact in case we return to visit other sites or our friends. All perfect.

Hi Echo,

I'm back at school n would love to say thank you so much for everything Echo!!!  We had a wonderful time in your beautiful country!!! 

Hello Leo,

We are glad to tell you that our trip was a success. For the tour we owe it to you and your team's hard work and great services.

When I first called you up to make inquiry for the tour, we were not sure it would work out well. It was your promptness in responses and attentiveness towards details and patience, willingness to tailor the tour as much as possible to our needs that built our confidence.  Your coordination with the local agencies were excellent. The local guides and drivers did a great job and made our tour more enjoyable.

Out trip to Xian was brief but we were certainly impressed by the Warrior Site and the dishes at lunch in the International Hot Springs Hotel.  ChongQin was a beauty and the guide was very thoughtful and remained calm when the driver did not want to go by the scheduled route and argued with her.  By the guide suggestion, for the first time we had a meal of Chinese fast food. The food was like home made and comforting and the price was very reasonable.  The cruise was enjoyable and the crew was amazing. It seems all the staff on board were great multitaskers, each one was doing several jobs, for example a cook was also a performer, etc. Oscar was the interpreter on the boat and he was our group guide and he seemed working day and night and never left any details out, he even made sure that we were to be picked up at next stop off the boat. The scenery along Li River was so beautiful. The guide told us stories about the mountains and places, which made it more interesting. The hotel we stayed at Yangshuo seemed to have more room to improve their services, from the front desk to the restaurants. We are so glad we scheduled the terraced rice fields in our tour, it is certainly worth the trip up there, it is one of the highlights of our tour.

By the way, your website is excellent, especially the self-introduction of staff part. It is good to know a little about the person before calling him or her up for services.

We certainly appreciate your help and great services and will recommend you and your team to anyone who is interested in tours in China.

Thank you again and wish you the best.

Hi Leo,

Thanks for your email.

We are very satisfied with your attentive service and we are glad to give to you our feedback.

Despite bad weather and some rains, the cruise has been fully satisfactory.

Thanks.

Best Regards.

Hello Mr. Li,

I am David Pickhardt’s wife and am sending feedback for our recent trip to China. We had the best time, and could not have asked for a better experience. All of our guides were prompt in meeting us at airports, trains and hotels. They were very polite, knowledgeable, had an excellent command of English , and answered any and questions we may have had. The sights that were selected were beautiful, especially the Yu gardens and surprisingly to me, the Urban Development. The pandas, the Great Wall, and especially the Terra Cotta Warriors were of course highlights, and will not be forgotten. The plans you made went according to plan in every way. We will strongly recommend your company to anyone who is planning a visit to China; our experience was perfect in every way.

Thank you again for planning our wonderful trip!!

Most sincerely,

Good morning Riley,

Our Beijing excursion has been an experience of a life time. Our tour guide Kai is wonderful. He is not only hospitable, engaging but also very knowledgeable with Chinese history and speaks excellent English. We are leaving for soul tomorrow.  thank you so much for all your help Riley. We appreciate you! 

Hello Tracy,

Have now been back in Australia for 2 weeks and thought it was time to send you my trip review.

To start I would like to say thank you for organising what could only be describe as a trip of a lifetime.

China Discovery and yourself provided a tour which exceeded all my expectations and made the 24 days a treat to the senses showing use a scenic and modern China I didn't believe existed.

The guides and transport you provided at every location proved beyond doubt that we had chosen the best way to see China. sing the trains especially the bullet trains to travel was also a great decision as we seen great scenery even when transfer between cities, the experience of travelling on the soft seats trains was also worth the effort and time.

As you could expect when booking with a travel company over the internet we did have some concerns but your quick and professional responses removed any fears especially with all the changes we went through as we built our tour. On meeting the China Discovery representative at Shanghai it quickly settled any small concerns we had.

I would strongly recommend the tour itinerary we settled on as it provided access to a large variety of historic sites, world class scenery and China's modern cities all with well informed guides, comfortable vehicles and everything running like clockwork.  The small party of 4 created a personal tour with great flexibility without any delays of a larger group tour.  

It was also special to get to meet you in Chengdu, thank you again for your great help.

Will forward my review shortly.

Hi Lily,

We had an excellent trip. Attached is our evaluation form. Please feel free to put our evaluation email on your website.

Best Regards,

Mark

Hi Lily,

We are excited about the trip! Pease find the attached pictures.

Thanks

Ben

Dear Tracy Tan,

We´ve had a wonderful week.

Daniel was a lovely guide. He was nice, very helpful and attentive. He also knows a lot about the region and I have learned a lot. I couldn´t ask for a better guide. I would definitely recommend him.

The only thing I would change about the tour would be less nights in Guilin and one or two more nights in Yangshuo.

Thank you for asking and for the wonderful tour.

Best Regards,

Good morning Echo,

Sorry for this late answer I met some problems with my VPN.

The tour was great thank you so much! I will send you the pictures when I'll be done selecting them because there are a lot.

Here's the questionnaire:

1. How about your tour arrangements? 

Thank you for your help and patience or all the organization part in such a tight time.

2. Are you willing to recommend our service to those who would like to come to China ?

Yes but not during the autumn holidays because it's too expensive and too crowded

3. Your general opinion on us?  

Everything went smoothly. The guides and drivers were helpful, nice and really welcoming.

4. What will be your suggestions regarding how to improve our services?

I think it's possible to find really good and cheaper restaurants. I think 50yuan per person for meals it's too much. 20/25 RMB should be enough.

5. Do you plan to write (or have already written) a travelogue or a story to share with your friends. Would you like to share it with us and our clients? We would be happy to publish it on our website. Photos often tell more than words and we would appreciate if you share some of them with us.

We didn't think about it, but will do. I'll let you know.

Thank you for everything Echo, and I'll soon send you the pictures!

Sincerely

Yes Catherine,

The changes were very good.

I have already told my friends how much I enjoyed the trip. I live in a community where people are mostly retired and travel often. I will be happy to recommend you and your company

Thanks again

Jack,

Sorry got very busy on return.

I want to thank you for planning the trip to the detail. Every part of the tour was well arranged.

Liked all the accommodations and arrangements. The tour guide to the Great wall was the only one we were not very happy with as she was not great in communication.

All others were very good.

Thanks for all the help.

Hello Lily,

Thanks for the reminder. We got our tickets yesterday with no problems.

We have loved our visit to Xi Ning and Chengdu and are looking forward to the train journey to Tibet.

Thank you very much for the surprise parcels. The chopstick sets are absolutely gorgeous.

Our guide Eben looked after us exceptionally well.

Regards！

Dear Rita,

We had a great weekend in Chengdu and the trip to see the pandas was an amazing, never to be forgotten experience. Thank you very much for the excellent arrangements and communication. Also, thank you for the gifts that we received on Saturday evening, it was very unexpected and a very nice touch. Just so that you are aware, the letter from a doctor was not required. They did not ask to see it.

We will certainly look to use the services of your company the next time that we visit China.

Best regards,

It's amazzing to hug the panda

We made food for cute pandas

Hi Echo

That’s paid now!

I keep meaning to email you to tell you we had a fabulous holiday in China - we saw so much and really loved it. Also all your guides were brilliant - they were so friendly and helpful, they knew and told us so much about all the places we visited. Everything went so smoothly and the drivers were all very good and courteous and looked after us and our luggage so well. We can’t thank you enough for organising our wonderful holiday and we will definitely tell our friends and family about you if they are visiting China.

Many thanks

Dear Wendy,

It was a relaxing and calm cruise ride on the Yangtze River. The service was good and the personnel working on the cruise was very attentive of its customers.

The food offered on the cruise was medium good and the rooms were spacey enough.

It was a bit unfortunate that there were so many add-ons like Wifi and the drinking plans forcing us to pay extra on a cruise ride which was already quite pricey itself.

In regards to photos, you have our approval to post photos taken by the cruise ship on your website.

Kind regards,

Hi Catherine,

1. Yes. My consultant quickly answered questions and was patient

2. I was happy overall. Minor complaints- when my guide arrived in Shanghai, he told us we could not go to the museum since it was closed on Monday. I could have gone myself had I known this in advance. I really liked Sunrise on the Bund in Shanghai, the hotel in Xi’an was my least favorite hotel due to its location; the Beijing hotel was the least fancy but the best location

Bruce in Xi’an was an incredible guide. We also enjoyed Kevin in Beijing. All the guides were flexible, knowledgeable and helpful. I loved the private tours

3. Yes - I most certainly will recommend your service

4. Yes. I will try to email some photos

Thanks for a great tour!

Colleen

Hello Lily,

Everything worked out great except for the vehicle, which was not up to the high standards of everything else. Driver and guide were terrific. Here is a quote you can use:

My wife and I spent several days in and around Guilin in September with all arrangements handled by Lily Xu at China Discovery. Our local guide (Steven) and driver were with us from the time we landed at the airport until they dropped us off at the end. We hit the usual places with the highlight being the rice terraces where we stayed overnight at the Long Ji One Art Hotel -  a small hotel that I highly recommend for both the rooms and the restaurant. China Discovery did a great job with planning and execution, and I would use them again. Enjoy your trip.

We love the picturesque view of Li River

Longsheng Rice Terraces - Good Place for Photography

Skip

Hi Lyn,

Thoroughly enjoyed the tour. Hotel location was great. The experience on the mountain was wonderful. Nikki our guide made our visit easy. She is an excellent guide. Very knowledgeable, helpful and attentive. She went above and beyond helping us with transportation issues to Pudong airport.

Thanks for a great trip

Mark and Dana

Hi Rita,

We had a wonderful time on the cruise and everything worked out perfectly.  We were very lucky with the weather – it was a beautiful day when we were travelling through the Gorges and we saw a lot of wonderful scenery. 

I’m not a photographer so I don’t have any good pictures to send you but thank you again for your service and I will recommend your agency and the Century Sun to others who may be thinking about booking a cruise.

Christine

Hi Catherine,

We are now back at home from our wonderful visit to China.

Your help, guidance and suggestions helped to make this a great trip for independent travelers such as my wife and I.  Your quick responses and setting up transportation guides worked really great.  I do not know if we could have arranged to meet train and boat schedules without them.

I would gladly recommend your services to others who have an interest in visiting China.  

Thanks again,

Janet and Gary

Lyn,

Yes, the gift was very much appreciated.  Enjoying myself in Chengdu, although as you warned me, yesterday was very, very (make that 10 times very) busy in Leshan.  Traffic was fine going there, we got there before 9:00AM, but coming home a different story.  Left at 5:30PM arrived at 9:30PM.  I felt sorry for the driver as he missed dinner with his family.

Once again thank you for all of your help with my two bookings.  Arrangements could not have been handled any better and I got to see everything that I had planned to see.  Also, Ms Lee in Zhangjiajie was a great tour guide.  She could see that I liked to walk and she made sure that that is what we did plenty of.

Regards

Graham

Hi Leo,

Thank you for the great gift - the wife really loved the panda items and it was a very thoughtful gift.  I also meant to tell you that you've done a great job planning out our trips - we have had a wonderful time exploring China.

Thanks and kind regards,

Brad

Hi Mr. Wonder Wang.

We had a very good time at the research giant panda center.  Our tour guide stayed with us the hole day guiding us around and telling intresting story's..

a very friendly jong man.

Also we had a good and fast communication with the travel consultant, everything was in order and quick handeling.

I surely would recommend your company to others....

We really enjoyed the pandas...

Thank you.

Mireille

Hi Lily,

We have had a great tour with wonderful helpful informative guides. Our last guide Lindsey in Beijing was absolutely brilliant. Really nice to be with, “ like family” many people have been asking about tours so we will be recommending them to you.

I will send some comments later, example, Shanghai railway station “do not go up on arrival” follow exit sign do not take transfer. Many thanks!

David

Hi Jack,

Thank you so much for your beautiful gifts. I want to say that our stay so far has been remarkable. Eric and I are having a wonderful time and all the tour guides and drivers are also amazing!!! Our China adventure with your company is so professional and we love all the sights. Your country is very beautiful and so rich in history and we are just so happy we experiencing it!!

Best Regards

Norma

Hey Vivien,

The tour was amazing, we had a great time, especially with Mia which was the best guide we could ask for and more. 

Thank you for everything, the tour was exactly as you said it would be, we will recommend it in the future for sure.

As for the photo you sent us, please, you may go ahead and use it in your website.

Hey Vivien,

The tour was amazing, we had a great time, especially with Mia which was the best guide we could ask for and more. 

Thank you for everything, the tour was exactly as you said it would be, we will recommend it in the future for sure.

As for the photo you sent us, please, you may go ahead and use it in your website.

Our Volunteer Meal at Dujiangyan Panda Base

Best regards

Hi Wonder,

I want to commend you, China Discovery, the local guides and driver for an excellent job. As you know I returned back to Chicago last week and since then I have been reflecting on this Silk Road trip and I'm still amazed by what a wonderful experience it has been- the sights, the history, the food, the bazaars, the night markets etc. You and your team made all of this possible.

All of the local drivers and guides were very good, but, Lucy and Mei were both just outstanding. They were both very knowledgeable of the history, the culture, and the local customs; and have excellent command of English.

Again a big thank you!

MeiKu

Good morning Vivien,

Just to let you know that our trip was amazing and expectations were more than achieved

Every place we visited was so beautiful....excellent hotels....very tasty food.

It was just amazing

I would like to congratulate for the outstanding services rendered by Summer our travel guide and Dai our driver

They both were great and very attentive to us all time

we gave them a tip but if there is any other way to remark our recognition please let me know

These 4 days have been like a lot of happy time for us and we came back home with a lot of nice memories and hundreds of photos

Thank you so much!

I’m now looking four our nex destination Zhangjiajie :)

For sure I will dive in your web site and I will recommend your website to any person asking for travel services

Thanks again

Happy Gold week!!!

Regards from Hong Kong

Sandra

Hi Wing,

Thank you very much for your email. Yes we have arrived home safely for over 1 week now. We would like to express our gratitude towards you for arranging the river cruise, the high speed train tickets and the car/driver/tour guide from Chongqing cruise terminal to airport. The cruise ship Century Diamond was safe and clean and all staff on board are courteous and efficient. The young lady serving in the VIP dining room was in particular excellent.

Here I would like to convey special thanks to our guide from the Chongqing cruise terminal to the airport. Her name is Fiona Liu (劉瑤). Flight flying out of Chongqing to Guangdong cities were totally paralysed on 16/9/18 due to typhoon arriving at the time. Although Ms Liu’s duty was to see us through check-in only, she had taken special efforts to see us put up in a hotel in Chongqing by China Southern until seats were available to continue our journey. Her comforting words at the time were God-send for an elderly couple like us. Please kindly pass on our sincere thanks to her.

Finally we are happy to see everything in China going so well and all people working in all trades are striving to make this great country even greater. We salute you all!

With kind regards,

Christina and Cary

Wing,

We have just returned and had a wonderful trip!!

Your timely and detailed help was truly appreciated.  Again thank you so much.

When we arrived at the ship we were very surprised to get an upgrade to a suite - it made our time on the ship just so much better.  We were told that your connections made this happen - it was wonderful.

You did a super job!!!!

Thanks

Bob

Hi Ariel

1. Very good, except the last day when I had to take an open air tricycle and paid the RMB15.

2. Yes, you always answer fast.

3. Price seems on the high side. Ariel did a great job. Very patient and responsible

4. Maybe able to take regular credit cards instead of pay pal, which was paid to the owner. I am not too comfortable to pay to an individual instead of the company.

5 No suggestions.

6. I might consider your company for future trips to China since there are lots of places I have never been to in China.

George

Hi Lily,

Thank you for the information. Our trip has been GREAT!!!

We also want to thank you for the gift today and for the delicious moon cake last week.

Best Regards,

Mark and Mary

Hi Lyn,

 I would like to thank you for planning the trip and acompening us on it.

For the gifts we got (including the fruits ) thank you for everything. You are most welcome to visit us here in Israel.

With great gratatude

Uri 

Dear Ms Catherine Liu,

Now we are back in Thailand. The last 3 weeks of our China Tour have been phantastic. Especially your tour guide in Sichuan ( Eben ) was absolutely brilliant. He gave us a lot of very good informations and he fast knew what kind of food we like. In Emei Shan he recommended to us a phantastic evening show (the best show in Sichuan ) with a absolut good place in the 4. row. We enjoyed it very much. The alternative Siguniang Tour was very good. On the last evening we have seen the whole panorama when the weather cleared up and the clouds disappeared. The hotels were very good. In Hunan we had beautiful days in Zhangjiajie and Fenghuang but these 2 places have been very crowded and on the sightseeing platforms it was not easy to get a good place for make photos. The bullet train is absolutely phantastic and in the railway station it was easy to find the train. The Yangtze cruise was very good we did all the extra tours. Especially the evening show of the 3 kingdoms was absolutely phantastic. In Shanghai we bought the 3 days pass for the subway that is the best way to travel in Shanghai.We give you some pictures we did on this tour. Next year we will do the Beijing/Xian tour together with the silk road tour. We can highly recommend your travel agency.

With best wishes

Gerhard and Prapai

Hi Wonder,

We all had a wonderful trip, thank you for making sure that everything ran smoothly.  I'll send an in depth assessment when I get over my jet lag.

Marlene

Hi Lyn,

We have returned home on Wed early morning after the Yangtze River Cruise on Century Paragon. We have enjoyed the upstream cruise tremendously and thanks for making it possible for both of us. Our request for the choice of executive suite was acceded and we have had a comfortable stay on board the cruise ship (Day 1 Pic). The cruise ship managers, Jeffery and Nancy were helpful and friendly. They provided us with good advice and suggestions and there was never a dull moment on the cruise ship. We were treated with Captain's Bridge Tour (Wheel House) on Day 4 and it was an eye-opening experience. We got to see what's the captain does behind the wheel.

The shore excursion to the Three Gorges Dam and the Ship Lift, boat excursion to the Goddess Stream and land excursion to Shibaozhai Pagoda were enjoyable. We would like to share five pictures  with you and you may place our feedback/comments and the 5 pictures at your website. We will recommend your cruise service to friends and family if they are keen on a cruise holiday.

Thank you

Land tour to Shibaozhai Pagoda

Our comfortable executive suite for the upstream cruise onboard Century Paragon

Au Sisters

Hello Wendy,

Maria and I are sad that our China Discovery trip that you arranged for us is over, but we are happy that we have arrived home safe and sound.

Thanks again for the wonderful itinerary that you put together for us. We had a wonderful experience and adventure exploring some parts of China that we have only heard about and some we have never heard about.

I would like to commend you on your efforts throughout from our initial inquiry of the trip to the arranging of the itinerary to our satisfaction and also the support and assistance you have provided to our questions and concerns during our trip.

I would also like to provide a special thanks for your quick action and responses with the special arrangements and accommodations to help Maria with her asthma condition. They have helped to improve the conditions to help Maria to recover from her asthma attacks.

From the beginning you have provided responses to our questions and inquiries in a timely manner and have always been patient with addressing some of our concerns. You have helped calm our fears when we first started thinking about a tour of China.

The tour guides were great and we were happy with the services that they have provided. I can also say the same with the private cars/minivans that we used during our trip. They were very comfortable and the drivers were very professional and we felt safe in their hands during our trips.

For the places we visited on our itinerary, what can I say. From the rich long history of Beijing and Xian, the cute Pandas in Chengdu, the relaxing journey and experiences on the Yangtze river cruise, the natural wonders of Zhangjiajie and the modern Shanghai have all been very memorable.

I would also like to say thank you for making the time so that we can meet you and have dinner with us in Chengdu. It was a pleasure meeting you and always wonderful to meet the person face-to-face who we have worked with the last few months on this adventure. We feel we have made a new friend in the process.

We are now looking forward to working with you again for a future tour in China to visit the other wonderful places that we have yet to see. Of course it would include a stopover in Chengdu so that we can visit you, our new friend.

Please feel free to post this email on your website so that other potential clients can read this and see how truly satisfied and thankful we are in working with you on our China Discovery adventure. I have no problems recommending your company China Discovery and especially you Wendy for arranging any tours to China. You are a pleasure to work with.

We have taken hundreds and hundreds of photos and we will share a few with you that you can post once we are able to organize them.

With Best Wishes and Warmest Regards,

Our Sweet Memory in China

Hi Ms Zeng,

Thank you very much for organising this trip for us.  We are all back in our respective countries (Australia and Singapore) safe and sound. 

We have fully enjoyed this trip and love the tour guides that you had arranged for us.  Other than the raining days in Xi'an and a bit in Shanghai, we thoroughly enjoyed the itinerary.  The guides followed them diligently (except when we asked for some slight changes),  They brought us to places with good lunches and there were really excellent lunch dishes that we don't get to eat in Australia or Singapore.  The hotel accommodations that you had arranged for us were also fantastic.  I was surprised by the cleanliness, the high level of service and easy access to the various popular locations even though they were only 4-stars.  I personally believe they qualified for 5 stars!

Finally, I would like to mention that Kevin Bao (our Beijing guide) is voted the BEST tour guide of this trip.  He went out of his way to help us navigate through the various places of interest, help us get onto the high speed train with little hassles because he knew we have absolutely no idea what to do.  His customer service attitude is the best we've seen (having met other tour guides in China in my other trips). I have no problem recommending him to any tour groups that you are organising. Next on the list is Timou (Xi'an guide).  He is very knowledgeable and gave us very detailed account of the tour which directed us to the right place to look, especially, the Terracotta.

You can be assured that I will be recommending you/your company to my friends or colleagues who plan to visit China in future.  I also want to thank you for your patience in dealing with me as we had changed our itinerary a few times to come to this final one that met our plan.  You have been very accommodating and helpful in ensuring we get the best out of this trip.

All the best to you and your team and we hope to be able to come to China again in the future.

Regards,

Glenn

Hi Lily,

We had very good experience with kai , he is good guide. we are happy to do business with you. lily I really appreciate your prompt help for trip . I will consider you for future travel company and agent.

THANK YOU

Smita

Hi Lily,

I just arrived in Australia today.

Our group of 4 was very pleased with the excellent organisation of the whole package which included transfers, day tours, Bullet Train, Yangtze River cruise (downstream) and flights from Yichang to Shanghai

Transfers: - each of 5 different transfers were on time, with correct van and English speaking guide with driver. All worked very well and guides were excellent and helpful, making the transfers easy.

Half-day tours: - 2 provided and both were very good. 1st was in Chengdu to the Panda facility, followed by lunch. 2nd was to old town in Chongqing, before going to the cruise. Both tours were very well guided.

Bullet Train: - booking, tickets and to/from train stations for Chengdu to Chongqing worked very well, with guide arranging to pick up tickets at the station and bag cartage from the drop zone to the platform. Bullet train at 300KPH was excellent in 1st class and countryside was beautiful.

Yangtze Cruise: - Century Legend downstream - ship was clean, modern and spacious. We had Executive Suites and VIP dining - accommodation, food and beverages were very good. The cruise and side tours were excellent. We recommend adding the "ship elevator" tour as an addition at the end of the cruise at the 3 Gorges Dam. Only issue we had was getting up and down steps on the steep bank to board and disembark the ship, due to one guest being on crutches. Not your fault!

Flights to Shanghai: - China Eastern - booking, tickets and to/from airports arranged by you worked very well, with no problems. Business class was comfortable and service very good. - Note, the free upgrade to 1st class for one couple did not eventuate - we were all in business, as the plane did not have 1st class.

Overall your organisation of the itinerary to suit our needs and requests worked very well and we were all very pleased at the no problem approach and that all went like clockwork.

This started from your advertised "Yangtze River Cruise" which we then added to with our various requests to include Chengdu and finally getting to Shanghai. Thanks for your assistance in making all the arrangement, which flowed perfectly all the way through - not one hitch. Each guide and we had 4 of them, were good knowledgeable English speakers, who organised everything for us and modified each day to suit our needs.

Thanks for a great holiday, which we recommend to any traveller.

Best regards!      

Gary

Hi Lily,

Sorry I did not reply sooner but have had a problem with email.

We had a wonderful day at Wolong - we will remember it forever. Thank you for you lovely gift and kind wishes. Ruby was a great tour guide and knew everything about the pandas. She made every effort to give us a memorable day - the staff at Wolong are very strict with the guests and the guides.

I would be very happy to recommend your services.

We are now going to Lijiang, Xian and back to Beijing before returning home.

It would have been nice to meet you in person but we will always remember your patience and kindness.

With all of our best wishes

Margaret and Rebecca

Hi Tracy,

We are safely back in the UK having had a wonderful trip to parts of China, organised by your company, and also your extended care of us as we tried to get to Hong Kong during Typhoon Mangkhut!  We enjoyed our shortened visit to HK despite missing our son due to the typhoon delays.

You asked for comments of our trip and the organisation by your company, but first I apologise for not giving a comments sheet back re our visit to Guilin. This was because we did not see our fantastic guide "Smiley" later in our stay whilst waiting for the typhoon to move away.  Please let her know she was great - we did leave some money for her and the driver with our stand-in guide Stephen. I hope she and the driver got it.

First of all you, Tracy, have been an excellent organizer and responder to my questions and when things got difficult with onward travel and extra hotel nights in Guilin the team in Chengdu and Guilin worked well together.

We thoroughly enjoyed our visit to Xian, Chengdu and Guilin.

I am not sure the train from Beijing to Xian was the best choice after a long flight from UK via Amsterdam and into Beijing.  It made for a very long journey time and a flight to Xian might have been better as we were already at Beijing airport.

All the guides and drivers were excellent in each city.  We learnt a lot from the guides and they all had good English and good personalities.

We did have one problem on arrival in Chengdu by train from Xian as the guide was not waiting where we had expected to be met. We were lucky that a train/station employee was able to help us and contact you and for you to alert the guide. Chengdu station has multiple exits and we should have been met at the platform arrival exit or told which other exit to go to.

In general everything worked smoothly and the quality of hotels was also good. My only negative would be the hotel in Guilin, which did not offer food one night because they had a conference and a wedding, although they had promised us food after 8pm.  At 8:10pm we were told we could not after all have food and were told to go out into town!

The hotels in Xian and especially Chengdu were very good.

Overall we were very happy with chinadiscovery.com and we would certainly recommend the company and its ability to organise a private tour with excellent guides.

Lastly the final thing you organised was the transfer from Shenzhen to my son's house in Stanley on Hong Kong Island. Mr Liu was waiting with a very nice van at the right exit from the train station and we were soon on our way dodging the fallen trees and the clear-up vehicles.  We arrived quickly and safely.

Thank you for organising this great trip for us.

Dear Rita,

We have arrived back home to Romania, the Tibet tour was great ! I would like to thank you a lot for the service and your help, also the tour guide (Hank) was really really great ! Thank you once again,

Hi Wendy,

Thank you for everything!

You were always great, super efficient, fast response and very nice.

Everything was excellent.

Dear Rita,

Sorry for late reply, coz no g mail in China,

We have reach safely and thank you for the service, we are planning again next group and next year , we will let you know by earlier,

Keep in touch

Thank you,

Dear Wendy,

Thanks again for arranging the trip for us. We enjoyed Qingdao as a city and the food. We have a very good time and the whole experience was what I have expected. The local guide was also flexible to meet our needs. We were also able to make the connecting flights with ease.

Have a nice day,

Hi Rita,

We arrived home last Saturday 15th and have just about got everything back to normal.  Thank you so much for orgnising such a wonderful tour for us.  The guides were all wonderful, knowledgeable and very friendly. They made adaptations to the itinerary to take account of us and the weather.  We missed nothing that we wanted to see.  I hope the Radisson Blu didn't try and charge you for the upgraded room that did not eventuate.  The only problem with the hotel was that the shower was located in the bathtub and it was quite dangerous for any person who did not have a good sense of balance, the bath was quite narrow and high to climb into, I found it difficult to spread my feet for a better stance.  I suggest you ask the hotel in future to accommodate your guests in the Park Tower which is newer and has better bathroom facilities.  This was the only problem we encountered the whole trip.  I would happily recommend your company to people interested in travelling to China.  The accommodation elsewhere was excellent.  I'm attaching some photos for you, hopefully they show our enjoyment as well as some of the highlights.

If you require further information don't hesitate to contact me.

Regards and many thanks.

Hi Rita,

Thank you for all the help you gave us along the way. We had a wonderful trip on the Yangtze!

Kind regards,

Hello Rita,

China Discovery tour of Huangshan Mt. was incredible!!!  You were so right...I didn't have to worry about all the things that I worried about.

All transport guides were very punctual & very nice. Transportation was superb & so were the hotels. Our guide, Joe, was excellent & we had an amazing time in Huangshan Mt.  I am beyond impressed w/ China Discovery...thank you so much for all your help! 

Warm Regards,

We love the scenery in Huangshan

It is a popular place for couples

Hi Lyn,

I hope this note finds you well.  I'm so glad you e mailed me!  I did stop sending you WeChat messages after each city - I was afraid I was being annoying.     Oliver, Nicole and Maria were all great.  I don't know how you find such great people to be ambassadors for their cities, but very much enjoyed our time with all of them!  They all took very good care of us.  I would certainly recommend China Discovery to any of my friends planning travel to China. 

Is there a website where we can write a review of China Discovery?  We have a website called 'Trip Advisor' that many people use to find travel recommendations.  Is there one - or a couple sites - that you find direct clients to you?  We would be happy to write a review there - to let other travelers know about our great experience with China Discovery.

Here's a picture of the four of us in Shanghai taken by Maria.  I think we all look pretty happy! 

China is a great country and we had a lovely time there - thanks to all our tour guides and your careful planning.  That combination made for a very enjoyable and relaxing time.  Thanks again Lyn and let me know if you have any websites to write reviews.  If no, I'll just put something on 'Trip Advisor' and send you a copy.

Truly,

We are in beautiful Yuyuan Garden of Shanghai

Hi Riley,

Thank you for your email. I just spoke with my boss now, they are just landed in Manila and just got out of the airport.

He was very happy with the tour. He is also very much impressed and appreciative of you personally. He told me that they really enjoyed.

Thank you very much for everything.

Kenny

Hi Lyn,

The guides for Zhangjaijie and Shanghai were great.

We had a wonderful time and will certainly recommend you and your service to all our friends.

Thanks for all your help.

Regards,

Dear Wing,

Here my answer to you questions:

1)     How do you like our tour arrangements and are you willing to recommend our service to your friends?

Surely!

The arrangement was great and we are absolutely satisfied. And we are spreading this to our friends and colleagues

2)     Do you have some suggestions for us to improve our service?

Not all the guides are appropriate.

Diana (Chongqing) was absolutely great. Even if it was involve in a simple transfer, she provided a lot of information and really great support looking for the porter and arranging it to the ship (including the stairs).

The guy at Yichang, replacing Amanda, was too hasty. Providing us limited information, having not the tickets ready and leaving immediately the station after a really quick brief (for example: he informed us about the boarding pass/ticket procedure on the train but we was not informed how to identify the coach).

Joy was not so bad, but not providing many information and not properly informed on the "busy hours". Indeed she was not aware of the opening of the wing suit championship.

Letting us impact quite substantial queues in visiting Tianmen mountain.

All the drivers have been good. The driver in Zhangjiajie was absolutely great (fast, safe and available).

The hotels have been absolutely good and the ship provided a high level accommodation, that was great.

3)     If you come to China again, would you like to use our service again?

Surely!

Thank you,

Dear Wing,

Here my answer to you questions:

1)     How do you like our tour arrangements and are you willing to recommend our service to your friends?

Surely!

The arrangement was great and we are absolutely satisfied. And we are spreading this to our friends and colleagues

2)     Do you have some suggestions for us to improve our service?

Not all the guides are appropriate.

Diana (Chongqing) was absolutely great. Even if it was involve in a simple transfer, she provided a lot of information and really great support looking for the porter and arranging it to the ship (including the stairs).

The guy at Yichang, replacing Amanda, was too hasty. Providing us limited information, having not the tickets ready and leaving immediately the station after a really quick brief (for example: he informed us about the boarding pass/ticket procedure on the train but we was not informed how to identify the coach).

Joy was not so bad, but not providing many information and not properly informed on the "busy hours". Indeed she was not aware of the opening of the wing suit championship.

Letting us impact quite substantial queues in visiting Tianmen mountain.

All the drivers have been good. The driver in Zhangjiajie was absolutely great (fast, safe and available).

The hotels have been absolutely good and the ship provided a high level accommodation, that was great.

3)     If you come to China again, would you like to use our service again?

Surely!

Thank you,

Hi Wing,

Greetings from Colorado and Virginia!

We wanted to send you a special thank you for the wonderful job you did arranging our tour. Every stop was amazing and it was so reassuring to have all the very capable guides and drivers to get us to and from airports, trains, hotels, and of course the various sites we visited. We will highly recommend you and your company to our friends who might decide to visit China.

Thanks also for your thoughtful gifts. They will always remind us of this unforgettable experience.

Kind regards,

Dear Leo,

Everything was perfect.

Ruby is really a very nice, friendly and competent guide.

She was taking care of us all day long and we could ask her many questions and she was always able to answer.

The driver was a good driver.

The experience in the Panda Base was great. And the time we had to watch all pandas of the base was very good.

We have only missed to see the baby pandas. This was a pity that it is not possible to do this in this base.

Thanks for the very good organization.

Best regards,

Hi,

Ok thanks for the prompt response Lyn. Out of the 4 guides we had, he was the only one that did not seem to represent the top-notch professionalism and grace we have experienced with you and the other three tour guides. 

Thank you for arranging for Yenny to see us off later today.

Also, thank you for being an excellent travel advisor.  We are truly happy with the courteousness and promptness of the customer service.  We will be highly recommending you and the company to our families and friends for future private China tours. Isaac, Alex and Timo are all wonderful and we would definitely request for their services again in the future.

Take care,

Hello Wendy,

Yes we are back home and everything went just fine, thank you.

Your organization was just perfect, all the guides and drivers were very professional 

and taught us a lot about your country! I can highly recommend anybody to organize 

with China Discovery and your help a terrific trip to China! 

Maybe the season was not the best, because we were so hot all the time and thus

it was a bit tiresome a times. 

Nevertheless we had a wonderful vacation and a very good impression of your country!

We thank you personally very much for your kind help for the preparation of this trip!

Kind regards,
Sonja

We visited the elegant Forbiden City in Beijing

We took prefect picture with the Terra-cotta Warriors in Xian

Hi Tracy

Just want to thank you very much for organizing such a wonderful holiday for us.  Everything went according to plan and our guides were all excellent. A special thank you to Laura in Shanghai who ensured that we got a connecting flight to Hong Kong when our original flight was delayed. The highlights, of course, were the pandas followed by the terracotta warriors. The weather was great with only one day of rain in Chengdu. We will certainly recommend your company to our friends and relatives and hope that we may return to China one day.

Kindest regards and with grateful thanks,

David and Hellen

Hi Wonder,

We have answered your questions below. We also filled out the evaluation form and left it with Candy. We had a wonderful tour. The guides were all excellent, particularly Cheng in Xi'an. 

We will be happy to recommend your company to anyone who wants to correspond with someone who has been with you.

We would like to especially like to thank you for your prompt replies to our questions and for changing the hotel in Chengdu. All the hotels were fine.

Thank you once again for all your help and for making our holiday so memorable 

Kind regards

Vivien and Nick

Hello Wonder:

We are fine, thank you.  Our tour was wonderful.  We enjoyed every bit of it!  Your tour guides were terrific.  I have answered your questions below.  You may put our reviews and email on your site for references.  We have not loaded our pictures to the computer, but I will send you a few from another email.

Thank you again for a wonderful experience!

Thank you!

Dr. Sharon

Hi Vivien, 

we loved it.

We are still on vacation. When we are back, I will give a good feedback. 

We have a few good pics, but I need to get them off the phone first.

Greetings

Georg

Dear Riley,

Everthing went perfect! First we had a Good lunch. Then We visited the ancient town and Eling Park. Dave was such a very Good guide! Now We are on board with Dave helping us. No hassles. Nice room. Thanks Riley

Rodriguez

Dear Vivien,

Please feel free to show the pictures I sent.

Also, we appreciated your quick response to our feedback. We are looking forward to asking for your help for our next China tour.
Best Regards,

T.J.Maa

We visited the elegant Black Dragon Pool in Lijiang

We took interesting picture with the Three Pagodas

Dear Wing,

I want to congratulate you for the excellent service you provided to our group’s recently concluded China Tour. We are pleased with all the travel arrangements you made for us, the planning was meticulous and well thought out and just right.

You have always been on top of everything from the moment we presented you with our travel ideas and it was pleasure to see how you responded to our needs and questions prior to the tour and during the tour and making yourself available to all our needs 

We had few issues down the trip  - needed medical help to one of us  – your immediate response and stepping up to help, arranging medical help and facilitating the transfer was much appreciated. The speed of response and managing the process was excellent and was indeed a great help for all concerned – you are the best and I am glad you were our travel agent.

We also encountered few other setbacks (1) you also, took action to change the unprofessional Tour guide on the 1st day of our tour - within few hours of my email and replaced with an excellent Tour guide. (2) Helped us, with two other members who missed their in-bound flight.

Each step of our journey we were met by professional guides and drivers (never late!) We were impressed. Our appreciation and admiration of the guides and drivers during our journey remain deeply in our fond memory the exception is Vivian – very unprofessional, rude and does not have the quality to be a guide the only sore point of the tour.

I would like to recommend the following two guides for their exceptional service and delivery – MR Kai in Beijing and Ms. Tutu in Zhangjiajie and these two are the best travel guides we came into contact. Kai is very knowledgeable about history and perfect spoken English. He explains with animations and lot of pride in his work. He is also very caring and always opened for questions and concerned with our safety. Tutu too was knowledgeable, good explanations in English, caring and she was always there to help us by staying with the group till late nights to accompany us to restaurants and help us with the food selection – she was so gentle, kind, caring about our security and wellbeing and touched our hearts.

The Tour company please take note that  Ms. Wing was exceptional and she was there for us throughout our tour and helped us with all our needs,  All the best to China discovery and again accept our heartfelt appreciation and thanks to Wing for her excellent service and she is the best – China Discovery should be proud to have at their service such a talented Travel agent.

This is not the last of our visit to China. There are still so many places to explore, and we will definitely stay with China Discovery and Wing, and will highly recommend them to all my family and friends. Please, share this note with your Manager.

I will provide you more details about our experience with the River Cruise, food, Hotels and sites visited  etc. in my next email and I encourage everyone in our group to provide their feedback as well.

Kind Regards

Shantha

Hi Wing,

On behalf of all of us on the tour, here is a very big THANK YOU for everything you did for us before and during the tour.

We really appreciate all your help. As mentioned in Shantha's email. you were there for us every step of the way.  We all are

very impressed with your work.

Like Shantha mentioned, all tour guides were excellent. I have to specially mention KAI ( Beijing) and TUTU ( Zhangjiajie).

I am sorry we were not able to meet you this time but hopefully, some day we will.

Can you please send us email addresses of people whom we could write to about your excellent work? They should know what a great person you are. And also, we would like to let China Discovery know the good work done by their guides. And we would like to give them our opinions on the hotels and restaurants etc. I think that would help them in the future so if you have a contact person there, send that to

us.

Once again, thank you very much

Vijit

Hello Lily,

We are still in China .When I get home I will write comments about your service and the tour .We were very impressed with every thing .

Best regards

Judith

Hi Wing,

My recent tour of four cities in China( Guilin ; Chengdu : Xian and Beijing) was expertly organised by Wing Zeng of China Discovery.

All arrangements with respect to hotels ; transport; guides and tours was done as per our request. Due to time and budget constraints, we had quite full itinerary.

Wing as well as the tour guides were always eager to offer advice and make our tour as enjoyable as possible.

However, my suggestion, is if tours are restricted to short period of time; the "shopping" stops should be eliminated. The goods are too pricey and we were not on a shopping expedition.

I would prefer to spend the time learning about the culture and beauty of China.

Despite that "snag"- we thoroughly enjoyed China. And I would recommend China Discovery to other travellers.

Many thanks

Reena

Hi Leo,

It was a good trip and worth to see. I would recommend doing both the cruise and the stairs if you have time and the energy so that you can appreciate the giant Buddha completely

Jessica

Hi Lily,

We have just disembarked from the Victoria Lianna after an amazing cruise. Everything was brilliant, well organised, great staff and amazing scenery. Especially Rebecca, Mirror and Christina made our trip great they are a credit to Victoria cruises.

Thank you for organising the trip for us and being patient with my questions.

Regards

Stu and Kim

Dear Leo,

We had a really wonderful time. I have written a testimonial below. You may use it on the website if you wish.

We had a really wonderful family holiday on the China Discovery Ancient Treasures of China 9 day Tour. We loved every minute of it and found the destinations fascinating. China Discovery arranged everything perfectly for us - locations to visit, hotels, travel, food. Our tour guides were incredibly helpful and friendly and our drivers drove us safely and competently around. All in all it was a perfect family holiday and I would highly recommend China Discovery. We loved China and the mix of big cities, famous sights and more rural China and the smaller towns and villages.

Otherwise, my only one feedback point is that although the guides were all wonderful sometimes they only spoke to one person in the party all the time. It would be good if they spoke to everybody present in the group.

Best regards

Sarah

Dear Wonder,

All is well. Many thanks again for arranging this trip for us. I had a very good experience being serviced by you.

We do not wish for our photos to be put on your website unfortunately.

Thanks again

TC

Hello Leo,

Our guides were both nice and patient. We had a great time.

I will put first in my list your company (I used other, also good) and told my friends. Companies that cater foreigners are very expensive, we know the real price, but cannot do anything at all....  if the service is good and easy the arrangements we are happy. Thanks.

Alicia

Hello Ashley,

Me and my family really enjoyed our tour.

Ashley was really helpful and responsive. During the tour plan she provided useful information and created an itinerary that is best for us. Before the tour began she came to our hotel and met us, and we were glad to meet her.

Our tour guides Rebecca and Hassan were also very nice and helpful. They did their best to make the most of our tour. They tried their best to order food that would be suitable for us, and it was not that easy because we had food restrictions. Rebecca and Lassan were also very knowledgeable. The drivers were also very nice and considering. They drove very carefully.

We would definitely recommend your company for anyone.

Etai

Dear Echo,

I would like to thank you for the amazing trip to Tibet!!!

Everything was really well organized and I loved every bit, Lake Namtso is a very special place!!!

I would also like to mention the guide who took me to Lake Namtso, Jigme.

We had a very good time and I would highly recommend him.

Once again, thank you for everything!

Kind regards,

Anthony

Dear Wonder,

Thank you for arranging a fantastic tour for the four of us on the Yangtze cruise, Chongqing and Guizhou.

You responded to my enquiries promptly and clearly.

The tour guides David and Jason were very knowledgeable and considerate to us.  They have a good command of the English language. Jason even arranged for the driver to carry a bag for the most senior of our group up and down the Yue Tang hotel in hilly XIJIANG.  This was very much appreciated.

I would recommend your services without hesitation.

Kind regards

Yim