Hello Mr. Wonder Wang,
We have arrived safely to Kuwait and are now cherishing our memories of China. We had a very positive impression of the country and its people in terms of organization, cleanliness, friendliness, beauty and convenience. We would definitely recommend your company to our family and friends. We were well cared for by your guides, which made us feel safe and comfortable the whole time. Regarding your specific questions, we have these remarks:
1. Most definitely Mr. Wonder Wang was quick to answer our many questions. He offered valuable advice and was patient through multiple emails between our first point of contact a month before departure, during the tour of China, and until we returned home.
2. The service of the guides was generally very good. They gave us insight into the history and culture of China, and explained the significance of sites along the way. We also felt safe with the designated drivers. At the end of each guide's service, (s)he asked us to fill a questionnaire, and we can see why this is important. Generally our comments were very positive, but we did not have time to adequately assess one guide who was not at the usual standard for this company. His English name is Waldener. We felt he slacked in sharing beneficial knowledge of his city, instead joking around and showing off his knowledge of American history and culture. He was too familiar for our taste and his comments were often immodest. We feel he might benefit from more cultural sensitivity training. The remaining tour guides were very engaging, knowledgeable, dignified and helpful. Jack (in Beijing), in particular, was exemplary in friendliness and helpfulness.
We also have a couple other minor comments. The cruise ship had very little and usually no Internet connection, which was frustrating. On the other hand, the cruise manager kindly asked us about any dietary restrictions and made sure we had food that met our requirements. Likewise, two of the tour guides understood that we only eat halal meat and took us to a halal restaurant for lunch -- this unexpected consideration was highly appreciated. (This is a very important service for most of your future Middle-Eastern guests!!)
Thank you, Mr. Wonder Wang, for your professional communication and friendly assistance throughout this experience,
Sincerely,
Yaser
