Outstanding non stop support during Travel in Yunnan
Cornelia B

Cornelia B

Germany

Reviewed on October 13, 2022

Our agent Tracy did an outstanding job in a very difficult time travelling due to Covid in October 2022.

Before we started she always answered very quick and flexible to make a great schedule, also last minute rebooking of flights due to travel restrictions no problem. Onsite the situation unfortunately soon became very unclear for us. But with the non stop 24h help of Tracy and the local guide/ driver she chose we were in the best hands we could imagine. She tried everything she could to keep us updated, helped to solve every problem occuring due to language iuesses or possible misinterpretation of rules. She arranged to book us into the best hotel option for this situation, managed to reduce the price and also got us on the first possible flight out. She helped us with transfer issues to catch an incredibly tight connection flight and even cared during the whole night about our final return.

This has been my fourth trip with Tracy and I can really recommend her from the bottom of my heart.

Date of Experience: October 1, 2022
Trip Type: Traveled as Families
Tour Customized by: Tracy

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