Hello, Wonder!!!
We did greatly enjoy our trip! It was
wonderful! I'm sorry about taking a little bit to respond. .. I had a
little stomach trouble and then very busy work to jump into! :)
We loved the tour. We definitely
enjoyed the trip under your arrangement. We hope to be able to take many
trips in the future. We are also happy to note that we can reach out to
you specifically, as well. :)
Just for our planning purposes, we were wondering
if you could give us some ideas? For instance, we were happy to note that
Guilin/Yangshuo is open to foreign tourists now. What is the best time to
visit the rice terraces and the Li River? We have already seen
(now) the "summer rice terraces/ green terraces," and we were hoping
to see additional rice terraces at a completely different time/for a completely
different "look."
Also, when would the best time of the year
be to visit Dali and surrounding areas?
What is the best time of the year to visit
(once it becomes safer to do so) Xian and Beijing?
Are there any places open during Golden
Week (early October)? We know this time is a national holiday. With our
work, we get both US and Chinese holidays, so we were curious about whether
there is a good potential location to visit inside China during a Chinese
national holiday (that is not too crowded and also still open).
Thank you for any ideas. This is not
time sensitive -- as we cannot book right away. But if you happened to have
some ideas, it would help with our planning. China has so many beautiful
locations, we are hoping we can see them. :)
We loved the trip!!!! I wrote as much
on the survey that Tom gave us at the end of the trip. The only thing I
wanted to let you know is that our experience with the Jianshui Linan Hotel was
not the same as the Oness Resort Hotel.
The Oness Resort Hotel was fantastic!!! At
the Oness Resort Hortel, we experienced beauty, comfort, and polite/courteous
staff. Never once did we feel like we were treated differently from being
"foreigners." They asked for our passports and our health
codes, and after that, they were satisfied.
Our experience with the Jianshui Linan
Hotel was different. It was very obvious that they did not want foreigners
staying there, and they gave us a hard time. They took photos of every
piece of identification we had. This included Chinese government
identification that we have been issued. It was surprising that this
didn't even convince them. They took photos of every passport
entry/exit stamp. They had Tom write down on paper, after seeing our
passports, every place we visited in China, including the night before at the
rice terraces. They took photos of letters we had indicating why we were
in-country. They saw our health-codes and then took pictures of those --
while also making us do another QR health code. Tom tried to argue on our
behalf, highlighting that this was all pre arranged, but they were persistent.
(we really appreciated Tom's attempts) Through every step of the way, they made
us feel like they did not believe what the prior piece of documentation had
stated -- that we had been in China for 6 months. When they finally
gave us a room, we believe they gave us a room that they felt no one else
wanted: it was heavily a "smoker's room" [they did not ask us if we
wanted smoking or not], next to construction (drilling, hammering). The
fridge was unplugged, so it appeared that, because it was next to construction,
this room was designated as a "do not put people in" room. . . which
is why we received it. I do realize that we live in a sensitive time, but
the experience was so drawn out, and so different than the Oness Resort Hotel
experience, that I wanted to highlight it to you in case you have any other
foreigners booking a hotel in Jianshui. We were just thankful that we
stayed two nights at Oness, and therefore, our hotel experiences were mostly
good! :)
I am answering your survey questions
below. We are okay with you posting our survey response (the italicized
text below), if you would like.
1. Is your travel consultant
of our company fast enough to answer your E-mail and patient enough to answer
your questions?
Wonder of China
Discovery was exactly as his name implies "wonderful!"
When we first contacted China Discovery via the information provided on
their website, we did not know what to expect. However, Wonder provided
thoughtful and immediate responses to our questions and concerns. He
followed up to ensure we were satisfied. He explained what the tour
entailed. He gave us solutions when original plans did not work. He was
up front about what the payment of the tour included and the payment
policies. When we paid, he also immediately followed up to let us know
that payment had gone through and was well received -- which is always an
important and nervous thing when a foreigner is paying a foreign company in a
different country for a future trip. During the planning of the
trip, he was always in contact with us at least every two or three days, just
to "check in" and let us know what part of the itinerary he was
working on. We were very satisfied with Wonder. We hope to plan more trips in
the future and we hope to be able to reach out to Wonder to do so. He
left us feeling very confident and happy with our experience!!
2. How’s the service of the
tour guides during your whole tour?
We absolutely
loved our tour!!! Tom and our driver were amazing. From the very
beginning when we arrived at the airport, Tom and our driver, Mr. Han, were
always on time, always knowledgeable about roadways/etc to stick/meet our
itinerary (there was a lot driving on our particular itinerary), and
flexible. Mr. Han was a most-impressive driver: he always drove alert
with fast reflexes. His skill around the switchbacks up in the hills cannot be
matched. I always felt like we were in safe hands. He was also
always courteous and respectful. Tom, our guide, was a great
conversationalist. He gave us multiple cultural and history lessons,
which is what my husband and I enjoyed and hoped for. He was also
flexible, so he always helped us adjust to whatever predicament came our way:
bad weather, road construction, etc. When a
particular hotel was closed in a town that hosted the best view of the rice
terraces, he wanted to make sure we had the best experience possible -- so he
personally called the hotel owner so the owner could open up the hotel's
terrace and we could have the most magical view. The hotel owner then
made us some breakfast: one of the best bowls of rice noodles I've had.
That is just one example of how impressed and happy we were with Tom. For
the meals that were identified as part of our itinerary, we were always more
than well fed. We feasted! The stops on our itinerary gave us
insight and experiences that could not be matched. We came away from our
experience feeling like we really had the opportunity to take a glimpse into
people's lives. We saw small towns that we would never have stumbled upon
otherwise. Tom never took our photo without asking. He never forced
us into a shopping-stop. He talked to locals at every stop to give us more
insights and used his skill as a tour guide to make sure we could get into
sites, get little tastes of a variety of foods, not stand overly long in lines,
and learn little extra cultural tidbits along the way. He always
asked us if we needed restroom stops. Actually, one time, he called and
asked another hotel owner in another small town if the owner could open a
closed hotel so that we could use the nicer restroom. He never did
anything that made us feel uncomfortable and he always made sure we were in
agreement with a plan before he pursued it. He also made sure we had
every minute possible to enjoy all aspects of our itinerary. If given the
opportunity, we would go on a tour with Tom again! It was
fantastic. Thank you to Mr. Han, Tom, Wonder and China Discovery for such
a wonderful and positive experience.
Thank you, Wonder!
Have a wonderful rest of the weekend and we
hope to hear from you soon (about the potential future ideas for trips)
take care,
Keena