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Here my answer to you questions:
1) How do you like our tour arrangements and are you willing to recommend our service to your friends?
The arrangement was great and we are absolutely satisfied. And we are spreading this to our friends and colleagues
2) Do you have some suggestions for us to improve our service?
Not all the guides are appropriate.
Diana (Chongqing) was absolutely great. Even if it was involve in a simple transfer, she provided a lot of information and really great support looking for the porter and arranging it to the ship (including the stairs).
The guy at Yichang, replacing Amanda, was too hasty. Providing us limited information, having not the tickets ready and leaving immediately the station after a really quick brief (for example: he informed us about the boarding pass/ticket procedure on the train but we was not informed how to identify the coach).
Joy was not so bad, but not providing many information and not properly informed on the "busy hours". Indeed she was not aware of the opening of the wing suit championship.
Letting us impact quite substantial queues in visiting Tianmen mountain.
All the drivers have been good. The driver in Zhangjiajie was absolutely great (fast, safe and available).
The hotels have been absolutely good and the ship provided a high level accommodation, that was great.
3) If you come to China again, would you like to use our service again?
Greetings from Colorado and Virginia!
We wanted to send you a special thank you for the wonderful job you did arranging our tour. Every stop was amazing and it was so reassuring to have all the very capable guides and drivers to get us to and from airports, trains, hotels, and of course the various sites we visited. We will highly recommend you and your company to our friends who might decide to visit China.
Thanks also for your thoughtful gifts. They will always remind us of this unforgettable experience.
Everything was perfect.
Ruby is really a very nice, friendly and competent guide.
She was taking care of us all day long and we could ask her many questions and she was always able to answer.
The driver was a good driver.
The experience in the Panda Base was great. And the time we had to watch all pandas of the base was very good.
We have only missed to see the baby pandas. This was a pity that it is not possible to do this in this base.
Thanks for the very good organization.
Ok thanks for the prompt response Lyn. Out of the 4 guides we had, he was the only one that did not seem to represent the top-notch professionalism and grace we have experienced with you and the other three tour guides.
Thank you for arranging for Yenny to see us off later today.
Also, thank you for being an excellent travel advisor. We are truly happy with the courteousness and promptness of the customer service. We will be highly recommending you and the company to our families and friends for future private China tours. Isaac, Alex and Timo are all wonderful and we would definitely request for their services again in the future.
Yes we are back home and everything went just fine, thank you.
Your organization was just perfect, all the guides and drivers were very professional
and taught us a lot about your country! I can highly recommend anybody to organize
with China Discovery and your help a terrific trip to China!
Maybe the season was not the best, because we were so hot all the time and thus
it was a bit tiresome a times.
Nevertheless we had a wonderful vacation and a very good impression of your country!
We thank you personally very much for your kind help for the preparation of this trip!
We visited the elegant Forbiden City in Beijing
We took prefect picture with the Terra-cotta Warriors in Xian
Just want to thank you very much for organizing such a wonderful holiday for us. Everything went according to plan and our guides were all excellent. A special thank you to Laura in Shanghai who ensured that we got a connecting flight to Hong Kong when our original flight was delayed. The highlights, of course, were the pandas followed by the terracotta warriors. The weather was great with only one day of rain in Chengdu. We will certainly recommend your company to our friends and relatives and hope that we may return to China one day.
Kindest regards and with grateful thanks,
David and Hellen
We have answered your questions below. We also filled out the evaluation form and left it with Candy. We had a wonderful tour. The guides were all excellent, particularly Cheng in Xi'an.
We will be happy to recommend your company to anyone who wants to correspond with someone who has been with you.
We would like to especially like to thank you for your prompt replies to our questions and for changing the hotel in Chengdu. All the hotels were fine.
Thank you once again for all your help and for making our holiday so memorable
Vivien and Nick
We are fine, thank you. Our tour was wonderful. We enjoyed every bit of it! Your tour guides were terrific. I have answered your questions below. You may put our reviews and email on your site for references. We have not loaded our pictures to the computer, but I will send you a few from another email.
Thank you again for a wonderful experience!
Following are our most popular vacation packages which take you to visit featured destinations, experience authentic Chinese culture at lowest price. You can also contact our travel specialists to DIY a unique tour package for you.
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