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You asked for some feedback about the services your company provided for us in China. Before mentioning detailed feedback, I have to say that you gave us a fantastic holiday. Also, you should know that my wife and I are independent travellers who like to do things for ourselves as far as possible and so are perhaps not typical Western tourists.
However, we appreciated that China is very different from Europe and so in the time available to us we would have not been able to see so much and get an understanding of modern- day China without the services of your guides.
For us it was great to know that when we arrived somewhere new there would always be one of your guides waiting for us. It was also good to have you as our guardian angel on WeChat in case anything went wrong such as our delayed flight from Jiayugan to Xi’an. I don’t know how often flights are delayed by nearly 4 hours but this wasn’t really a problem for us because you were able to assure us that our guide, Waldner would be waiting for us.
Your guides provided us with a great service. Lindsay gave us a great introduction to Beijing, Daniel told us so much about Tibetan culture and gave us an unforgettable visit to the Tibetan museum in Xining. Jessica was so enthusiastic and was a pleasure to be with. Waldner told us much about modern China, David did a great job of showing us Chongqing even though the weather was not so good
After we got off the cruise ship Amanda gave us a very pleasant afternoon in Yichang where there wasn’t much to see. She was right to suggest that we might not have got our train if we had gone to the Sanyou caves and so arranged an interesting visit to the Yichang museum instead. We were particularly impressed by Jennifer’s knowledge of Wuhan especially the stories she told us which brought the Yellow Crane Pagoda to life.
After a four-hour train ride to Shanghai it was good to meet Tina who was also helpful in accompanying us to the Airport on the Maglev train.
We were also impressed with the programme that you organised for us. Generally speaking, it was everything that we wanted although there were some items not on your programme that we did see / would have liked to have seen. These were:
1. In Beijing we would have liked to have seen the National Museum of China and go up the tower next to the Olympic Park.
2. In Xining Daniel showed us the Tibetan Culture Museum with it fantastic 620-metre-long prayer scroll. This incredible scroll should be part of any itinerary you offer in Xining.
3. In my free time in Shanghai I went up the Shanghai Tower which was a much better experience than the Shanghai financial tower we went up as part of our tour. This was not just because it was higher but because, unlike the Financial Centre Tower, the Shanghai Tower had an excellent exhibition of how it was built with many photos of old Shanghai.
4. We were sorry not see the Urban Planning Exhibition in Shanghai which was closed on the Monday when it was planned we should visit it.
We are perhaps different from most tourists in that shopping is not our priority. For this reason, some of the shopping experiences that were arranged for us did not add much to our holiday. We do not like the idea of factories and museums that were in fact just tourist shops. In some case such as the Silk Workshop and Tea Museum we had a very interesting explanation of the process but at other places such as the Pearl Museum and Terracotta Warrior workshop we had only a few minutes explanation before being taken to the shop.
Although it’s only a small thing another thing that spoilt things for us was that at some of the restaurants only a small amount of beer was served, perhaps three mouthfuls, yet at other places were given a full bottle.
However, the above are only small points and I must stress that your company has given us a fantastic experience of China that we could not have experienced in any other way.
As well as learning of China’s history the holiday you arranged for us has given us a good understanding of China’s present for which we are very grateful.
With best wishes and thanks again for all your assistance.
Hello Rita Jiang,
I enjoyed the tour, it was arranged perfectly. Thank you for your hard work. Unfortunately, I did not take too many pictures but attached two that you can share if needed.
The tour is Xi'an and Shanghai were most enjoyable and the trains between cities were very interesting. Thank you once again. 谢谢.
Giant Wild Goose Pagoda in Xian
Misty Shanghai Seen from the Bund
Everything was very good, and we are very satisfied with our trip. I cannot think about anthing that could have been done better. Give my regards to all our guides and drivers. I really hope that I can give you more business. What is the best time to visit China if you want fairly good weather and avoid the top seasons?
Med vennlig hilsen/best regards
I was traveling an additional two weeks for work so I’ve just returned to the US. My travel in Beijing and Xian was great.
To specifically answer the questions:
The travel consultant was very good. She answered all questions and were very knowledgeable. The first day my travel guide was Nikki and she was fantastic. Jackson was my travel guide for the second day. He was not as impressive basically drove us to the Great Wall and back he didn’t provide a lot of information. In Xian my travel guide Ben was very good.
Yes the tours were great. Overall I was very happy.
In Beijing many of the people from my first day were taking the same tour the next day but we all ended up in different groups for day 2. It would have been nice to have been with the same group for day 2 since we were all going on the same tour.
I’ve included a couple of photos.
Here is your evaluation form concerning our recent trip to China. The whole visit was excellent and the services you provided were first rate. Top marks to all your guides and drivers! We now have many happy memories and pictures to look back on.
We will send you some photographs in a separate email.
PS. Sorry for the delay, still got jet lag from return trip!
1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
Excellent service. All E-mails with questions etc. were answered within twenty-four hours.
2. How do you comment on your tour arrangements?
Tour arrangements were made to fit our needs and carried out flawlessly. The guides at each destination were excellent and spoke good English. They met our planes, fixed our hotels and guided us through our itinerary flawlessly. The quality of the drivers and vehicles provided were excellent, as were the hotels.
3. Are you willing to recommend our services to your people who also have an interest to visit China?
Absolutely! Already recommended them to our travel agent.
4. Your general opinion on us.
China Discovery’s services were excellent both in their planning and organization of our trip. There were no real problems and the trip went flawlessly.
5. Do you have any suggestions on improving or services?
None at all.
Photographs sent separately. Feel free to use them on your web site, brochures, marketing and publicity etc.
Our Happy Time in China
We have just got home from our China holidays.
The services you have provided for part of our journey were fantastic. We would like to thank you for your customer service and communication.
The Yangtze cruise is expected though not extraordinary.
Special thanks to Coffee, our tour guide at Yichang. He is very knowledgeable and thoughtful. He has ensured that we got to our next destination safely.
I will definitely speak with you again for our next China adventure.
I would like to really appreciate the arrangements made by you and your team on our tour. It was a wonderful experience. Your guides were very friendly and especially I would like to appreciate Mr. Mike who is unmatchable asset to your team.
I will definitely share your contact details with all my friends and colleagues who are planning for a China Trip with my high recommendations. Since I took the photos in camera, I will download it and send it over to you later.
Once again thanks for all the arrangements made and appreciate your sincere efforts.
Thanks & Regards,
Hallo Mrs Lyn,
It was fabulous!
I arrived safely in Amsterdam on Tuesday, my wife will return from Hong Kong tomorrow.
Before we left for holiday we were a little bit afraid of the cleanliness of China and its people and the quality of the food. But all was surprisingly good. The hotels were very good and we hardly saw any litter on the streets. We noticed almost no spitting and everything was very clean. And also the food in the restaurants, chosen by your agency, was very fresh and tasteful. Only once we didn’t like the food but that was merely because we chose the wrong dish. So all above expectations!
The trip we made and the things we saw in Beijing, Xi’an, Chengdu, Guilin, Xiamen and Hong Kong were very good and give us a real good insight in the way of living in China and its culture etc. All your guides knew all lot about the places we visited and gave us very much additional information. Especially Mr. Kai in Beijing is a very good storyteller. But also all the others: great compliments from us. The transportation was okay. Good and safe drivers. There might be more speed in them on the highways.
So, actually we don’t have any complaints about our holiday. China Discovery did a very good thing. In time we will send you some photos of our trip, but with over 2500 photo’s it will take us some time to select the best of them.
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