Reviewed on December 15, 2019

Dear Catherine,

Many thanks for organising the tour for us. Even though we have not ended the tour, i would like to provide feedback.

1. Thank you Catherine for being so prompt in the reply and your excellent organisation and planning. You are also very patient and accommodating towards the many requests and incessant enquiries from all of us.

2. Pick up and transfers at each destinations has been very prompt and smooth. There was never a time when we have to wait for the tour guides and this is very commendable.

3. At YiChang, i must commend Faye for her fast response. She has been very impressive and quick witted to get the tickets changed when my husband's passport was the wrong one. I must apologise for not checking that he has a new passport. Pls help me extend my most heartfelt thanks to Faye because it was too rush then.

4. Zhangjiajie's tour guide Wendy and driver Tang has been very accomodating towards the group's demands. She has been extremely patient with all of us , making our trip so peaceful. She also went beyond her duties to bring some of the members to the hair salon and shopping and kept us company till very late at night.

She has been very thoughtful in all her little actions, including packing our breakfast when we were catching an early flight.

She was able to integrate very quickly into the group and at the same time be quick to make all arrangements n command our attention. 

Her knowledge of Zhangjiajie has helped us to understand the locals, the cultures and she is also creative to describe the different caves n peaks in the mountains so that enjoying the scenery became even more menaningful.

We are enjoying ourselves and hope that the last part of our tour will help us bring back great memories of China.

Thank you Catherine once again for your excellent service.


Date of Experience: December, 3, 2019
Trip Type: Traveled as Couples
Tour Customized by: Catherine

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