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We got back from our trip last night. After the issue with the hotel on the first night, things generally went smoothly for the rest of the trip, and we had a good time
Pls see my answers below. Tks
1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
Wonder is a very professional travel consultant. He responded all my numerous queries promptly and efficiently.
2. How’s the service of the tour guides during your whole tour?
Tour guide Tashi is knowledgeable and helpful. He took care of all the group members with patience.
3. Would you like to recommend our company?
I just wanted to send a note to say thank you for all of your help on the day our flight got cancelled to Bejing from Yichang. It was a stressful experience for us, especially since this was the second of our flights to be cancelled during the trip. I apologize for the extent to which I might have passed that anxiety onto you, but you cobbled together a solution that salvaged what remained of our trip.
Incidentally, my wife and son were sorry that we did not have plans to take a bullet train in China, so that desire on their part was satisfied unexpectedly.
As a last note, I understand that we stayed in the hotel we did in HanKou because we had such an early train the next morning. Nevertheless, I wanted to let you know that we would suggest not using this hotel in the future, unless it is necessary that you do so. (I don't imagine that you place people in HanKou frequently, but maybe you do.) Its standards of cleanliness in the rooms were disappointing (many stains on rugs and furniture, as well as grime in the bathrooms). All of the other places we stayed were great.
We really enjoyed our trip very much. Thank you again!
Seems answers below
1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Very fast and very accurate.
2. How’s the service of the drive during your trip in Chongqing and how’s the cruise? The service drive was fine. We were not aware that the park was so far. In fact, for European people fairy mountains are not so surprising as we have already seen this type of landscape. We could see only the three natural bridges that are so gorgeous!The cruise was good and was quite as promised (except embarkment in fengdu). People on board were very careful with us.
3. Would you like to recommend our company? Absolutely! Best regards
Good Morning Lily,
Just wanted to let you know that we are on our way to the high speed train station in Changsha to catch our train to Shanghai now and it appears we are back on track to catch our international flight to Tokyo ! Thank you so much for all you have done to help. One question for you. Am I correct that you have arranged an English speaking guide to pick us up at the train station in Shanghai to take us to the airport for about 10:00pm? Please confirm and if so, let me know the name and number for the guide. And since we will have about 2 hrs and 30 minutes between, would it be possible to do a short drive tour to see Jinmao Tower or the Bund before going to the airport? Please let me know if this is a possibility to arrange. Many thanks! Jen
Hi Lily, sorry I missed your call. I was at the ticket counter getting our train tickets and all is good. Thank you for the info on Shanghai and I understand completely. We will meet the driver at the South Exit - that is perfect! Thank you again for all your help and I will update you when we arrive in Shanghai! Have a great day!
Hi Lily, we have arrived in Shanghai, met our driver and are now on our way to the Pudong Airport!
In the meantime we have arrived back home in Germany.
The river cruise was a really good experience.
As I told you earlier on we were really happy with our guide Jay in Chongqing as well as with Nancy in Yitchang.
One has to say that your entire organisation worked very well in our case.
Speaking about the staff on board the boat, they were just great. Friendly and always helpful.
Because of the booking situation on board we were offered an upgrade to the explorer suite, and we took it. Awesome. The food was really nice, no problems at all for us westerners, whatsoever.
Overall this was a great experience which we recommend without any restrictions.
The tour was Very Good Overall.
Zhengzhou tour Guide was very very good. Jenny is very good lady, very attention to Us and Very patient.
We love the Zen Music so much, the Grottoes also amazing. The restaurant also all served good food. She brought us to good restaurant.
Hotel at Zhengzhou was Pretty good
The driver also very Good.
Putuoshan are amazing islands . Very big and Very beautiful islands.
Just the problem was the transportation there, all must use the park bus. And We must pass many stairs to the hotel.
All the places are Beautiful, nice beach.
That’s all For my opinion
Jenny is the best guide I’ve Meet in China.
Please see my feedback below.
(1) How do you like our tour arrangements and are you willing to recommend our service to your friends?
Yes, I have already told some friends about the great personal service
(2) Do you have some suggestions for us to improve our service?
Maybe add some description to the train ride that you would be sharing a “sleeper” car with other people ( it was fine, but I was surprised) I didn’t understand a soft sleeper was a shared 4 person room from the literature available
(3) If you come to China again, would you like to use our service again?
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