- Reviewed on August 25, 2016
Good Morning Rita,
Firstly, I wish to apologize in delaying your reply as I became very busy in my office as soon as I arrived back in London. I arrived back on Sunday night 21st August from Hong Kong.
I wish to thank you very very much for all the arrangements that you made for me and my family during the whole China Tour.
The experience was unbelievable and we had a fantastic time in China with all the places we visited and saw and met everyone while on tour.
The Guides and Drivers were very very good and they made our tour even friendlier considering a new country with new language.
The guides helped us everywhere and got what we wanted including good vegetarian food everywhere.
The choice of the 5 Star hotels that you offered were the best I have had so far and their position in the cities were very good within easy reach of town centre as well for us to walk in the evenings. The hotel upgraded all the rooms for us where they were available at no extra cost to us.
The cruise ship was very nice as well and the Chef on board made special vegetarian food for our family at every meal time.
Also, you may have heard that two of our suitcases did not arrive in Beijing from Dubai when we first arrived and all my medicines and hearing aid batteries where inside and I was stranded, but Linda did her best and got me a Hearing Doctor urgently and I managed to get extra batteries for my hearing aid otherwise I would not be able to hear anything at all while in Beijing. When one of the suitcases arrived in Xian, the guide helped me obtain it from the airport on the morning we were travelling to Guilin. Then the second suitcase arrived in Guilin and the hotel concierge helped to get it from the airport for me.
Overall, your support and guidance on the whole tour was very very good and I will recommend you and your company to whoever i know who wishes to travel to China in future.
My children are busy trying to arrange all the photographs they took while in China and maybe in the near future I will send you some as soon as they complete the photo album.
Once again, I wish to thank you for the wonderful service that you have offered to me and my family and request you to pass on the message to all the guides as well.
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