Mathilda Joffe

Mathilda Joffe

South Africa

Reviewed on February 12, 2019

Dear Ariel

I have been wanting to write to you since I came back to Cape Town in order to let you know that thanks to your company and ESPECIALLY thanks to my trip organiser, Vivien Li, I had the very best time in China. It was my first time to China, I am a woman of 58 traveling solo, and it was the beginning of winter, I had to pay so much more because I was traveling on my own, I was a little anxious and I was getting quotes from many different travel companies … I had a feeling that I should go with Vivien and I am so happy I did. She delivered on everything she promised me and more!

Every advice that Vivien Li offered me was the very best advice. For example to include transportation to and from airport and train stations and making sure drivers came into the stations to get my ticket, using 3 or 4 star hotels which were good enough and mostly more than comfortable and luxurious with usually great breakfast, booking for tours alone mostly and some with other people.

The guides were amazing and super reliable and punctual. The drivers who met me at the airports or stations were also punctual and communicated with me with the translator. If there were at any time any confusion I would contact Vivien and she would communicate with the guides and drivers to confirm that all was in order.

Vivien even had to act as a friend and calm me down when I thought I had lost my passport or when I received an email from the airline that my  flight was delayed and not mentioning that the date of that flight .

My guide in Xian came back to the hotel with her husband at 8pm to take me to a chemist as I had a problem with a colon and they anticipated that the chemist would not understand me.  My guide in Tibet ensured I rested the day of my arrival to prepare me for 2 days of high altitude. All my other guides were knowledgeable and we shared some fun times together. My guide in Shangai called Vivien to tell her I was dying to visit the Shanghai Jewish museum and the next day it was done so that I could join an organised Jewish Museum tour at 9.30am. The stories are endless!

I was blow away by all these act of kindness and great organisation.

You are welcome to give my contact details to anyone from South Africa or anywhere else in the world. Vivien truly organised a first class trip for me.

Vivien is an absolute asset to your company. I will forever remain grateful to her and to all the staff involved in making this trip so unforgettable.

Kind regards

Destination(s):
Date of Experience: January 1, 1970
Trip Type: Traveled as
Tour Customized by: Vivien



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