Ellis

Ellis

Reviewed on July 12 2017

Hi Catherine,

I wanted to let you know I received confirmation that the Review published on Trip Advisor (below.). Also, I wanted to share feedback with you on our local guides......

They were all spectacular & I would love to travel with each of them again.  I did want to mention Beijing Lily in particular; she is very special and we have talked about her since we arrived home.  I want to share an example....  We had agreed with her in advance to take the lift up to the Great Wall and Slide down.  After purchasing the tickets and getting in line my daughter panicked and said she couldn't do it.

Lily was so patient and offered to go with her to the other side to the enclosed cable car that would make her feel safer.  My son and I proceeded with the original plan, so Jackie was with Lily alone.  Upon seeing the other car, my daughter then decided she couldn't do that either...  Sweet Lily then accompanied my daughter on an unplanned hike up to the Wall. 

It is not just that she did it, she made it fun for my daughter and ensured she didn't miss one of the "great" highlights of the trip.  She made sure my daughter wasn't embarrassed and hiked in nice shoes not designed for the hike.  When we left her at the airport, we all hugged her we were so grateful for her thoughtful and personal care she provided. 

PLEASE ensure she is recognized for her wonderful representation of your company & let her know we love her!

All the best!

Ellis

The following picture was shared by Ellis.

Great Wall

Ellis visited the Great Wall with his friends

Date of Experience: January, 1, 1970
Trip Type: Traveled as
Tour Customized by: Catherine



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