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Hi Stephanie,

There are answers to your questions.

  1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, I have no complaints about the agent, Yangtze River Cruises. Stephanie was very attentive dealing with changes to planned room bookings. The deposit and balance requested and paid smoothly.

2.  How’s the service of the tour guides during your whole tour?

The tour guides were fine. The ship guide made sure everyone knew what was happening and being in the right location at the right time. Standard of English was good. The food might be improved a little.

Would you like to recommend our company?

Yes.

Extra feedback for Stephanie:

I only managed to read your very useful email on where the boat would sail from (pier 2 at Chongquin) after I returned to the UK because 'hotmail' emails get blocked by hotmail when you are away from your home. I hadn't realised.

If you have western customers booking cruises/ tours using 'hotmail' accounts, you might warn them that once they get away from their home country, they will not be able to access their accounts because of hotmail's remote access restriction.

This is no criticism of Yangtze River Cruises. You could ask people for a second email address in case their primary email address gets blocked and copy with both email addresses.You might suggest this only after they have booked but before they have left because you wouldn't want anything to stop them booking.

Kind regards,

Malcolm

Malcolm‚ ‚ November 5, 2016

Dear Stephanie!

I am delighted to share my impressions with you because the trip was just breath-taking!

In the attachment you will find some pictures as well

As for your questions

-yes, my consultant Stephanie is a true professional, who provided me with all necessary guidance

-my tour guide in Lhasa turned out to be a very affable and approachable young woman willing to meet all my needs

-I will definitely recommend your company to all of my friends!

Lisa

The following pictures were shared by Lisa.

Tibet

Tibet

Lisa has an memorable journey in Tibet

Lisa‚ ‚ October 31, 2016

Greetings Ms. Stephanie,

Do you have a mailing address that I can use to send you something?  I'm just wondering. 

The trips you have arranged are wonderful! Is there a review I can give your company?  Also, I will write good reviews for TripAdvisor on the Internet. We are headed for Maijishan today.  Each day is soooooo packed full of amazement.

I'm just keeping you posted, and thanking you again for your great job.

Hope you are getting some good adventures in on weekends with your friend.

Best Wishes,

Margaret

Margaret‚ ‚ October 30, 2016

Hi Stephanie.

I've did some comments in Trip Advisor as you asked me. About 3 questions bellow:

1) Yes. The consultant Stephanie was always fast and kind to answer my questions...

2) Services of guides were excellent.

3) I recommend China Discovery for everyone.

Best wishes and Thanks for everything.

Flavia

Flavia‚ ‚ October 24, 2016

Hi Stephanie, 

Our tour was absolutely fabulous. Everything aspect was great. All of our guides on time and most informative. The entire trip was greater than our expectations.!!!   Sorry for delay in responding, we are on cruise and wifi not working very well. I would be glad to recommend you as tour organizer at any time.  You were a pleasure to work with....wish we could have met so I could personally thank you for such wonderful tour.  See answers below.

  1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? 

Stephanie was great to work with. Very responsive and timely. She answered all our many questions.  Her responsiveness and quick reply to our questions is why we decided to book through your company.

  1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?  Stephanie was great to work with.  Very responsive and timely. 

She answered all our many questions.  Her responsiveness and quick reply to our questions is why we decided to book through your company.

  1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? 

Stephanie was great to work with. Very responsive and timely.  She answered all our many questions.  Her responsiveness and quick reply to our questions is why we decided to book through your company.

Best Regards, 

Donna and Roy

Donna and Roy‚ ‚ October 23, 2016

Dear Catherine,

I was fully satisfied concerning your question under point 1. The tour arrangements you made for me were wonderful and I will certainly recommend your service to other people and in fact I did already so. You may use my comment and photos. I will send you some by means of a separate e-mail.

I was very satisfied with the services of your company and of yourself. I have a few suggestion that will make things better understandable for other people.  Inform them that they have to change the electric train halfway the the route to Lhase and that they have the copy of the Tibet Entry Permit with the train tickets because the have to show the permit several times during the voyage.  The hotel in Lhasa gave us a room with a leaking shower and so much that the wall outside the shower got wet. And the airconditioning did not work. We informed the hotel over these two things.

In Xian I was very disappointent that we first were brought to a factory annex shop that was making terracotta warriors and selling them together with all kind of other things I did not come to Xian to see and attend this shop I came to see as much and as long as possible from the terracotta army.

I was very surprised that during the Xian part every day a lunch was included in the trip. You did not tell us that this was part of the trip. So it was a surprise for us especially because we got very nice and fine Chinese meals

It seems perhaps now that I was not satisfied about the arrangements, but that is not true.

I had a wonderfull trip and I was very happy with your suggestions and your help, we had during the two parts of our trip really very nice guides.

And our Xian hotel was really top of the bill, extremely good and very helpfull and nice  The electronic train tickets were very easy changed in real train tickets at the English spoken ticket desk from the main Railway station in Shanghai ( In one visit all the real tickets I needed for our trip). Perhaps it is a suggestion that you inform people how they can reach this station by metro (line numbers). However the Lhasa hotel was not bad I advise you to look for a 4 star hotel were they speak English. In this hotel they nearly spoke English laguage. To end my comments you made all by all a wonderfull trip for us, you were very helpfull and reacted on all my questions in the quickest way. And I will certainly recommend your company to friends and relatives in the Netherlands. I expect to come in future more often to China and you will be than my first choice for advice and booking trips in China.

Kind regards,

Jan Druif

Jan Druif‚ ‚ December 12, 2016

Hello Wendy,

I'm writing you to thank you for all the arrangements you made for us in order to have a beautiful trip in Tibet. We felt extraordinary well during the entire trip and we beneficed of top quality services wherever our guide took us.

If you need our positive feed-back please don't hesitate to ask me.

We will recommend your travel agency to all our friends.

It was nice talking to you.

Thank you again for everything.

Alexandru

Alexandru‚ ‚ December 2, 2016

Hi Wing,

Everything is good. Thank you!

To answer your questions:

1. The tour is well arranged.

2. We will use your service again and recommend to other friends.

3. In general, I think you did a good job!

Best regards,

Tracey

Tracey‚ ‚ November 28, 2016

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