Martin Leung

Martin Leung

USA

Reviewed on September 25, 2019

Hi Vivien,

In short, our entire trip and experience with you and your company has been superb; beyond expectations.  From the very beginning stages of planning we felt we had made the right choice in choosing China Discovery.  A big part of this was due to your quick and thorough communications.  Whether it was about the locations, places of interest, accommodations, etc. you were always prompt to answer our questions or inquiries.  This made a major impact on our decision to use your services.

China is a huge country and our itinerary definitely had us traveling throughout the land.  Of course, this was necessary in order to visit the places we had in mind such as those cities/towns which were part of the Silk Road along with the usual tourist cities like Beijing, Xian and Shanghai and also Zhangjiajie National Forest which was spectacular.  All had their own uniqueness and character. 

The guides in each of the locations were excellent.  All were fluent in English although I had to listen carefully due to their accents.  Their explanations of the historical and cultural significance of the places they took us to were both interesting and educational.  Although all guides were excellent and thorough, I have to say the last guide we had in Shanghai, Andy, was exceptional.  He was extremely conscientious and  made it a point to be sure we were having a good time and was very flexible with any of our requests.  He stayed late with us on two nights even after the driver left.  We felt bad because even after accompanying us back to the hotel he still had to ride his bike another 40 minutes to get home.

The only criticism I have regarding the guides  pertains to both male guides we had; Andy in Shanghai and Ben in Xian.  They had a habit of walking a little too fast for us old guys.  The walking pace of the guides should take into consideration the age and physical abilities of the clients.

Transportation at all locations were fine.  The driving in China can be somewhat chaotic, but we never felt unsafe or uneasy.  There are some things that need to be pointed out for future improvements. 

The SUV we were traveling in Dunhuang had seat covers in the rear where we were sitting and the seatbelt buckles were partially covered which made it difficult to buckle our seatbelts.  Also, the rear leg room was a little cramped.

While most all vehicles had water for us, the one in Shanghai did not.  It would be helpful to have water available.

The items just mentioned are not complaints.  They are provided for you for feedback.

Again, our time in China has been marvelous thanks to you and your company.  I will also submit a shorter version of feedback on TripAdvisor.

Thanks again.

Regards,

Destination(s):
Date of Experience: January 1, 1970
Trip Type: Traveled as
Tour Customized by: Vivien



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