Dr. Vincent

Dr. Vincent

Canada

Reviewed on December 12, 2019

Dear Riley,

I agree to allow my answers and comments below regarding our China travels arranged by our Tour Operator Ms Riley Guo be put on your website.

1.Did your travel consultant of our company quickly reply to your E-mails and were they patient enough to answer your questions?

- Yes, Ms Riley Guo assisted me in planning our entire tour from beginning to end (from Kunming to Beijing) months before our trip, patiently guided me through every aspect of our journey making good suggestions and provided alternates.

- She always replied to my email inquiries promptly, answering all questions I had for her.  She is extremely patient and courteous throughout the "developmental" stages of our planning.

2.Do you have any comments concerning your tour arrangements?

- The tour arrangements were exactly as planned, with the only exception when we encountered a problem where the original plan had to be modified, see answers to Q 4 below.  The Tour Operator handled our problem in a timely fashion to our great satisfaction, in face above my expectations. When we encountered other minor problems during our tour, we received prompt attention and assistance from Ms. Guo promptly via WeChat and phone calls, often outside of regular office hours.  

3.Are you willing to recommend our service to anyone who also may have an interest to visit China?

- Definitely "Yes".  I have no hesitation of recommending your services to anyone interested.

4.What is your general opinion of us?

My opinion regarding:

- Advice and guidance provided in planning stage: Excellent!

- Ms Riley Guo our Tour Operator: Very knowledgeable, paid attention to details.

- Cost: I found your cost very reasonable and easily affordable.

- Efficiency: You run an efficient operation.

- Accuracy: Ms. Guo's suggestions and plans were accurate.

- Honesty: My travel team and I are particularly impressed by the honesty and integrity of your approach to business and in treating your customers when problems do arise.  I will cite the following Two Examples:

(1)  When Ms Guo made a minor error in our planning, she offered to take $100USD off from our final fees.  When I found out that the fee reduction would come out of her commission I was so impressed with her honesty I declined to accept the fee reduction.  I would suspect many operators would not even inform the client of such errors.

(2) You were not able to book the high speed train ride for us from Yichang to Beijing after the Yangtze River Cruise.  Instead your company put us on a flight for that, and you arranged for a guided day tour of Yichang while waiting for flight time at NO EXTRA costs to us.  It was a surprise and pleasant tour.  

5.Do you have any suggestions on improving our services?

- I think you are already proving a reliable and trustworthy service to your clients as experienced by me and my travel companions.

- The fact that Ms Guo has such a superb command of written English would no doubt be an invaluable asset to your company in helping non-Chinese speaking clients from overseas who want to explore China.

Destination(s): Kunming, Yunnan, Guizhou, Yangtze River, Beijing, Yichang, Hubei
Date of Experience: November 4, 2019
Trip Type: Traveled as Couples
Tour Customized by: Riley



Amazing Travel Stories with Hot Destinations from Our Customers

Our dear customers have shared many travel stories, feelings and stunning pictures after finishing their trips with us. They are glad to share everything with you and you are warmly welcomed to read their photo stories. For more, you can click 2012-2024 Customer Travel Stories" to appreciate all stunning stories. Get inspired now!

  • 5 Days Tibet Lhasa Tour
    Warm People, Warm the World - Annual Tibet Trip for Love Sharing

    Jack and their partners would get back to Tibet from the distant USA every year, and until now, they’ve visited Tibet for 6 times. Every time, they had wonderful time enjoying the highlights of Tibet, and helped the blind, brought them hope of life and encouraged them to meet every day with braveness...

    • Jack (USA)
    • (6 Times) 2013~2019
    • Tibet
  • Jennifer's 15 Days Northeastern China Winter Trip
    Jennifer's 15 Days Northeastern China Winter Trip

    Jennifer spent 15 amazing days in exploring the ice and snow world of China. Her trip started from Harbin - the ice city to Mohe - the northernmost town of China. Let's read her story and get inspiration for an incredibly amazing winter.

    • Jennifer (British)
    • 2023.01.20~2023.02.03
    • Harbin - China Snow Town - Changbaishan - Jilin - Arctic Village - Mohe - Harbin
  • Returning Hometown to Regain Adopted Daughter's Confidence
    Returning Hometown to Regain Adopted Daughter's Confidence

    Lawson's Family had an amazing family China tour with their two adopted daughters from China and touchingly helped their adopted ethnic little girl regain confidence.

    • Lawson (UK)
    • (19 Days) 2018.10.17~2018.11.04
    • Shenzhen - Xiamen - Guangzhou - Zhaoxing - Rongjiang - Congjiang - Guilin - Chengdu - Hangzhou - Shanghai - Suzhou - Shanghai
  • Couple’s 69 Days Private China Journey
    “Only You” - Couple’s Resounding 69 Days Private China Journey

    Elie & Marie has successfully enjoyed their wonderful and romantic 10 week couple's private vacation and experienced a lot of interesting things in 32 destinations around vast China!

    • Elie (Belgium)
    • (69 Days) 2019.09.04~2019.11.11
    • Beijing - Hohhot - Datong - Pingyao - Luoyang - Xian - Jiayuguan ...... Chengdu - Yangtze - Zhangjiajie - Yunnan - Guilin - Xiamen - Hangzhou - Shanghai
  • North American English Teachers’ China Trip to Visit Their Students off Internet
    North American English Teachers’ China Trips to Visit Their Students off Internet

    We customized three big group China trips for tens of VIPKid English teachers and their family members to visit Xian, Shanghai, etc. from Beijing and meet their students off Internet in China in 2019!

    • VIPKid Teachers (USA/Canada)
    • (9-21 Days) 2019
    • Beijing - Xian - Shanghai - Suzhou –Shanghai - Hangzhou - Huangshan –Yichang - Yangtze River Cruise - Chongqing - Chengdu - Beijing
  • 19 China Trips
    19 China Trips of Vijay’s People - Spreading around Family & Friends of Wonder’s Good Service

    Vijay, his family and friends have enjoyed 19 trips to savore the nature, culture, history, etc. in many great places during 2014-2017 with the great suggestion and service from Wonder.

    • Vijay (India)
    • (3-10 Days) 2014-2017
    • Destinations: Beijing, Shanghai, Xian, Guilin, Zhangjiajie, Hangzhou, Suzhou, Xinjiang, Harbin...