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Yes, the tour was great, the service too, and I reflected that in my feedback card. We were also lucky with the weather, so really everything worked out very well. And I booked all optional tours and I am glad I did so :)
My wife and I very much enjoyed our cruise. Thank you for your efficient service. I would have no hesitation in recommending Yangtze River Cruises and Yangtze 2.
We cannot fault the ship. When compared to other ships we passed, it appeared to be the newest, in best condition and certainly the fastest! On the morning of day 2, our sailing was delayed by an hour due to another ship being tied up beside us. We then proceeded to overtake four other cruise ships and arrived at our next destination on time. The ship is quiet, maintained to a high standard, the decor is tasteful and the crew helpful and friendly.
As you advised the day before we sailed, there have been changes to the disembarkation arrangements. May I suggest some further changes/increased information to the guidance Yangtze River Cruises provides its clients. As you made us aware, passengers now disembark the ship at Maoping Pier, from where they are bused to the dam and then onward to Yichang. The bus travelled through the centre of Yichang and then dropped us at a bus station on the outskirts, perhaps around 15km from the airport. Your guidance currently states that the taxi fare to the airport is around RMB 150. The tour guide on the ship offered to arrange a taxi for us at a cost of RMB150 which I accepted, but now I know passengers are dropped much closer to the airport, an advisory fare of perhaps RMB 50 would be more appropriate. At Chaotianmen Pier, cars are prevented from driving to piers 3 to 9 by concrete barriers. If your cruise ship is moored at 3 or 4 it is a long walk with no shelter from rain. It had rained that day and there were many deep puddles. There are also a good many steps down to the access gangway to the ship. It would be helpful if this is pointed out to your clients. There are porters available at the drop off point for taxis, if passengers require assistance.
Dear Mrs. Stephanie Kuang
We arrived just monday evening back in Switzerland. That’s the reason for my late answer. Please excuse me.
We had a great trip on the Yangtse.
I can give you the following answers:
1. Yes, the answers were fast enough. I had always immediatly an answer.
2. The service on the cruise ship was excellent. Specially the personal contact to the crew. Our personal agent was Jane, she was very attentive
3. Yes, sure. I will recommend it.
I hope to go to China again. I was very surprised about the positiv experience and the nice people.
Thank you for everything.
With best regards,
Dear Ms. Wing,
Answers to your questions:
(1) How do you like our tour arrangements and are you willing to recommend our service to your friends?
Our group very much enjoyed the visit you arranged to Dujiangyan panda refuge. The day as volunteers was very exciting especially for our teen-age grandchildren. The weather was cool and the pandas were very active; I believe March probably is one of the premier times to visit this panda refuge. Yes, I could recommend this tour to others with similar interests. Shannon was a very informed and interesting guide, and took very good care of us, especially when a light rain arrived and the panda refuge ran out of ponchos . . . Shannon went out and, I believe, bought some for us. The driver was efficient and safe.
(2) Do you have some suggestions for us to improve our service?
No . . . you have this tour well in hand.
(3) If you come to China again, would you like to use our service again?
Yes I am at Guilin airport. I will send you a longer message when I get home, but meanwhile thanks for everything.
Again thank you very much for arranging this tour; everything went well! Raymond was an excellent tour guide with a lot of knowledge, patience and enthusiasm.
Please find my answers to your questions below:
1. Yes, all the personell of your company involved took good care of me.
2. Excellent, my tour guide Raymond did it very well. He was flexible and equipped with a lot of knowledge.
3. Yes, anytime.
4. Please feel free to use my comments.
Dear Ms. Lyn Wang,
We really enjoyed China tour, but this tour was the 3rd part of great journey (we were in Nepal, Vietnam, China, Malaysia and Singapore) and I took about 25 000 pictures. Nowadays I select and check pictures. If I will finish with this work (1- 2 month) please check below website:
Thanks for your work and I'm sure we will go to China again. In that case I will ask you again to arrange our trip.
Hello there Echo!
I am very well and hope to hear the same from you.
I will definately recommend you to my friends and family.
Much appreciation for the great service!
I have completed my answers below the questions.
With much appreciation,
Following are our most popular vacation packages which take you to visit featured destinations, experience authentic Chinese culture at lowest price. You can also contact our travel specialists to DIY a unique tour package for you.
Beijing / Xian / Shanghai
Beijing / Xian / Guilin / Yangshuo / Guilin / Chongqing / Yangtze Cruise / Yichang / Shanghai
Shanghai / Guilin / Yangshuo / Guilin / Chengdu / Lhasa / Xian / Beijing