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Thanks for your email.
Please find my feedback as follows:
1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? The response from the travel consultant is great. Catherine, you are fast and patient even thou I have changed my plans (to add hotel or not) several times. However, you have patiently addressed every single one of my enquiry - and for that, I am very impressed.
2. How do you comment your tour arrangements? The tour arrangements were very nicely executed. I definitely felt like a VIP with very smooth pickups. The guides and drivers were very flexible and really looked into my requirements. For example, on the 2nd day evening, we have decided to catch the performance in the evening (which is not in the itinerary). The guide had helped us to get the tickets (with very good seating) and the driver offered to come pick us up after the performance (even thou it was not in the itinerary and we could have taken a taxi). We were really grateful for that. The Kunming guide has also helped to suggest for a switch in itinerary after taken into consideration my friend's walking condition. In fact, the entire 6 days itinerary, both the guides are very attentive to my friend's condition and ensured that the walking was not too strenuous for him. This is much appreciative. They had definitely helped to make the trip comfortable and memorable for us.
3. Are you willing to recommend our service to your people who also have an interest to visit China? Definitely.
4. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail? You may use my comments. As for photos, I will prefer to keep it private. Thanks.
Sorry I took so long to respond to you.
1.How about your tour arrangements?
The tour arrangement was good. Not hectic at all. We all enjoyed the whole experience
2.Are you willing to recommend our service to those who would like to come to China ?
3. Your general opinion on us?
Very good opinion. Responds was quick.
4. What will be your suggestions regarding how to improve our services?
I haven't found any problems with your services. Most of the hotels are very good.
Sorry it took me so long to get back to you in regard to our trip to Guilin and Xian. We had a great trip and I'm not sure I would suggest any changes. The itinerary and details you put together for us were just right for the time we had. Accomodations were also very good.
The guide and airport pick up and delivery services were excellent. Thinking back, I think we had four different guides during the duration of our trip. All of them did a very professional job and took good care of us. It is unfair to compare, but the two ladies were a notch above the two young gentlemen that we had. If we ever have the opportunity to take another excursion in China you can rest assured we will be in contact with you.
Below is my general feedback:
1. How about your tour arrangements? It was good in general. The tour guide Cecilia was very friendly funny and gave great explanation. She was very organized as well so we were always on time with our schedule.
2. Are you willing to recommend our service to those who would like to come to China ? Yes I would.
3. Your general opinion on us? Great trip!
4. What will be your suggestions regarding how to improve our services?
5. Do you plan to write (or have already written) a travelogue or a story to share with your friends? Would you like to share it with us and our clients? We would be happy to publish it on our website. Photos often tell more than words and we would appreciate if you share some of them with us.
6. Frankly, our company can also provide online the whole China travel services, I hope we have chance to serve you again!
Thank you so much for arranging our trip. We had a fabulous time! We truly appreciated your recommendations, responsiveness and accommodating our needs and requests.
The local tour guides and transfer guides were all on-time. They were all very friendly and ensured our trip was enjoyable. We learned so much from them.
Nancy, the Yichang port to train station transfer guide was extremely competent and had an excellent command of the English language. We complimented her on her English language skills.
Wishing you the very best.
Here is the feedback reviewed on Trip Advisor from our dear customer Marius.
"I got in touch with this agency while planning to spend 3 days in Lhasa, on my return in EU from my vacation. I was lucky to work with Lily Xu from the beginning and following her suggestions we built a tour helping me to tick most of the interesting points.
A few aspects of our collaboration convinced me share this review: excellent communication, understanding of my needs (limited time to spend there); the tailored solution offered and flawless logistics. On top of this, it is worthy to mention that having her taking care of getting the Tibet access permit was key to be able to board on the plane to that destination and here Lily exceeded my expectations as she noticed that might be a problem with my hotel booking so she contacted the hotel, clarify all aspects with them and managed to make sure that the permit was at the hotel before my arrival.
It was a pleasure working with her and I definitely recommend for her seriousness.”
Here is the feedback reviewed on Trip Advisor from our dear customer Amrik.
“We had a wonderful trip visiting these three cities in China. We would like to thank Lily Xu THX and China Discovery for all her assistance in booking transportation between the cities and getting us our tickets on the go. Lily went beyond reasonable expectations in assisting us and we would highly recommend her to anyone planning a similar trip.”
Here is the feedback reviewed on Trip Advisor from our dear customer Jeet Singh.
“At the onset i would like to thank miss lily /THX for excellent planning and care and compassion shown by her during booking of the trip and after we arrived in shanghai, she went out of the way to help us in all forms and the information provided by her apart from the trip about china was absolutely correct. she was there all the time to help us and responded in very short time. The guide arranged by her was very professional and very courteous. the knowledge of the guide ( mrs Melody) was excellent.
I would recommend all this booking site to all the visitor visiting china and
also would love to book my future trips through
Thanks once again for all the hospitality and god bless u”
Following are our most popular vacation packages which take you to visit featured destinations, experience authentic Chinese culture at lowest price. You can also contact our travel specialists to DIY a unique tour package for you.
Beijing / Xian / Shanghai
Beijing / Xian / Guilin / Yangshuo / Guilin / Chongqing / Yangtze Cruise / Yichang / Shanghai
Shanghai / Guilin / Yangshuo / Guilin / Chengdu / Lhasa / Xian / Beijing