Riley Guo - Our Professional China Travel Expert

Hi there, this is Riley from China Discovery. I am a travel consultant and a travel enthusiast. I love traveling because I love this beautiful world which is like a melting pot possessing all kinds of wonders and differences. I understand that I couldn’t get to know these different people, custom and landscape unless I get close to them. I reward myself a holiday each year end, release the pressure of hard work, enjoy some “me time”, see beautiful scenery. When I get back to work, I feel fresh, energetic and ready to work harder.

I love my job, it gives me a lot of opportunities to know people from all over the world and all walks of life. They might be retired couples, solo travelers, newly married couples planning their honeymoon, families and friends. Planning a trip for them, introducing my country to them, listening to their requirements and giving professional advises, being a part of their nice memories makes us like friends of each other’s. Each time, they told me how much they enjoyed the trip gives me a feeling of satisfaction.

China is a mysterious country with long history, rich culture and amazing nature where is attractive to most of travel enthusiasts. But language barrier and complex transportation has been stopped a large great number of travelers. You don’t have to worry about it now, because that’s why I am here to help you out. I also appreciate the kindness of all my clients, they trusted me and let me handle their vacation, booked tour with me even we didn’t know each other’s face yet. There is one thing impressed me a lot this year. One of my clients named Jorge from Chile had a group of 14, booked a 10-day tour with me in 3 days. When he told me he had a group coming to China in 4 days, wanted me to arrange a 10-day tour including, I thought he must be kidding. But we figured out everything and made the deal in 3 days. Jorge trusted me, my team and me didn’t let him down.

My team and me both know that what responsibilities we have, so we appreciate and value every piece of feedback from our clients, we keep learning and listening, we try our best to work out the best trip plan for each of our clients.

So if you are planning a trip to China and having a bunch of questions, feel free to contact me, I am always happy to share whatever I know!

Amazing Travelogues Written by Riley


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Know What Our Customers Say about Riley & Their Trips

Alejandro
Alejandro, Mexico
Visited Xiamen in September 4, 2020
Traveled as

Hi Riley,

Thanks for the follow up. Again, we are so happy with the trip and the services. Tour guide very good, car and driver very good and the places we visited are really nice. Also lunch was good.

Reviewed on September 21, 2020

Alex
Alex, Mexico
Visited Kunming, Jianshui, Yuanyang, Dali, Lijiang, Shangri-La, Guiyang, Libo, Xijiang in August 22, 2020
Traveled as

Hi Riley...

We are on the train back to Shanghai and I just want to say to you that the experience was great. Not only because we visited amazing places but also because i received outstanding service from you since the first day that I contacted you and including all the great guides and drivers along the trip. Thanks so much and looking forward for our next experience to Silk Road trip.

Reviewed on September 5, 2020

Sunny 
Sunny ,
Visited Coronavirus Disease Greetings in March 22, 2020
Traveled as Families

Hi Riley,  

Thank you for the update and information. So glad to hear that China has had no new cases. Though you have suffered a lot, it looks like all your efforts have paid off.  It's encouraging to see how China is defeating the virus.  

My family and I are staying at home. We do not go out at all unless absolutely necessary. We are also vigilant about washing our hands, not touching our faces, etc.  We are hoping that we will be able to contain the situation.  

It was so thoughtful of you to email me. At times like this, supporting each other and working together is so important. Be safe!

Sunny

Reviewed on March 22, 2020

Edwin
Edwin,
Visited Coronavirus Disease Greetings in March 22, 2020
Traveled as Families

Hi Riley,

I am pleased to hear from you and to know that most people in China have been able to defeat the virus and everything is slowly but surely going back to normal.

Thank you for your email and also for the information about Prevention Coronavirus Disease (COVID 19).

I , my family and friends are doing well here and hope that everything is going well with you, your family and friends in China.

Take care and God Bless you all,

Edwin

Reviewed on March 22, 2020

Ms Lowe
Ms Lowe,
Visited Coronavirus Disease Greetings in March 21, 2020
Traveled as Families

Thanks .. Riley for the useful info

Yes our humanity have a very hard and difficult task in the past and coming months

We need to learn how to respect animals and never let this event repeat again

Hope in the very near future. We can find vaccines for this virus and all back to normal

I am still auxiliary want to come back to China to visit lots of other beautiful places.

Take care and stay safe

Ms Lowe

Reviewed on March 21, 2020

Lee and Phil
Lee and Phil,
Visited Coronavirus Disease Greetings in March 21, 2020
Traveled as Families

Hello Riley,

Thank you for your advice, there were a couple of things in it that I was not fully aware of.

Here in Australia it is only now becoming something that people are taking seriously. I think we are in for a very rocky road ahead.

Phil and I are following the recommended safe personal distances and are staying home as much as possible. We live in a quiet area and on a large block, so we are very fortunate to be able to distance ourselves from our neighbours. We are also very fortunate to have wonderful neighbours and our street has established an email network for information/tips/etc and most have offered to help others if the need arises.

We are very grateful that we did our travel in China when we did and that we missed the impact of the virus. We feel for the people affected and hope that China is able to quickly recover and return to normal soon.

Regards and best wishes

Lee and Phil

Reviewed on March 21, 2020

Maurizio Tordini
Maurizio Tordini,
Visited Coronavirus Disease Greetings in March 21, 2020
Traveled as Families

Dear Riley,

thank you for your words.

The situation, here in Italy, is not easy right now but all the measures that our Government are taking are the best ones to guarantee the containment of the virus.

We just need to staying in our home, trying to relax and wait until the beginning of April. Indeed our Government is trying to prevent worse scenarios, but we all need to do our part. Everything will be better, we just need to be patient :)

Best regards

Maurizio Tordini

Reviewed on March 21, 2020

Domizia Sorrentino
Domizia Sorrentino,
Visited Coronavirus Disease Greetings in March 20, 2020
Traveled as Families

Dear Riley,

Thank you very very much for your mail, I really appreciate it as you may know that we are in serious difficulty here in Italy.

I hope that after all this it will be possible to organize a trip in your wonderful country.
Best regards,

Domizia Sorrentino

Reviewed on March 20, 2020

Amanda Ong
Amanda Ong,
Visited Coronavirus Disease Greetings in March 20, 2020
Traveled as Families

Hi Riley,  

Glad to hear from you. I have recently read the news, where China has zero new domestic confirmed cases. Which is a good news!

Also, thanks for the concern. As of now, the coronavirus (COVID-19) in Singapore is getting controlled, where most of the new confirmed cases are imported cases and a few linked cases from clusters that have been traced.

However, to combat the widespread of COVID-19, we were advised by the Singapore government to defer all travel plans till further notice. This is to contain all possible spread of the virus. Hence, for the travel plan, we will temporary put it on hold.

We believe that with more socially responsible citizens all around the globe, we will overcome the virus soon!

Thank you and have a nice weekend ahead!

Cheers,

Amanda Ong

Reviewed on March 20, 2020

Joanna
Joanna,
Visited Coronavirus Disease Greetings in March 19, 2020
Traveled as Families

Thank you so much Riley. I really appreciate you sharing that with me. I will forward it to Lana as well. We are all dealing with this outbreak now and We’re learning new things every day - the information from China is very helpful. I hope you and your family are doing well and that we can figure out how to contain this!

Thanks again,

Joanna

Reviewed on March 19, 2020

Thom
Thom,
Visited Coronavirus Disease Greetings in March 19, 2020
Traveled as Families

Thank you Riley,

That was very kind of you to inquire about my health and send the recommendations to prevent the spread of COVID-19.

I am in good health, but self isolating. I will share your attachment with family and friends. I am happy to know China has survived the worst of this. It will be harder for other countries affected to enforce the same level of control.

Best regards,

Thom

Reviewed on March 19, 2020

Jennifer
Jennifer,
Visited Coronavirus Disease Greetings in March 18, 2020
Traveled as Families

Thank you, Riley. We are actually in Canada, and I don't know how different the responses are in Canada versus America. Wearing masks is a rare thing here generally--but, now masks have been sold out at stores so I think a lot of people are wearing them, to protect themselves and others as well as possible.

We are in the city of Edmonton, but where we live is more like a suburb, with space between the houses and in the neighborhood, so hopefully ok to go out without masks. Still, we are staying home except when someone needs to go out.

I'm very glad to hear no one you knew caught the virus!

Jennifer

Reviewed on March 18, 2020

Dina
Dina, Indonesia
Visited Harbin in January 3, 2020
Traveled as Families

Hi Riley,

Not a problem, there was just a misunderstanding.

Thanks a lot for all your help with this tour and for keeping up with my demands Riley, I really enjoyed my holiday! The driver was perfect and everything went well. I would love to use China Discovery's services again in the future!

Many thanks!

Dina

Reviewed on January 6, 2020

Monica
Monica, Philippines
Visited Chengdu, Jiuzhaigou in December 27, 2019
Traveled as Families

Dear Riley,

We just arrived in Manila. Thank you again for sending us a gift. We really appreciate it. Also, thank you for organizing our wonderful trip. This trip is one of our unforgettable and great trips. Will surely recommend you and will surely book another trip with you. Martin and Mary is very insightful and detailed in every area where we head to. They really know what to share with us. Hotels and Foods are all fit with us. Our tummies and body were happy. haha! Also the roadtrip was smooth. But the van in Chengdu gives me a little headache due to the smell of smoke inside the car quite strong. But everything is OK. Thank You again. 

Kind Regards,

Monica

 

Reviewed on January 3, 2020

Quah
Quah, Malaysia
Visited Kunming, Dali, Lijiang, Shangri-La in December 21, 2019
Traveled as Families

Hello Riley, 

Happy new year to you! We had a great time in China. Everything was very well organised and the tour went very smoothly. The guides Tom in Kunming, Carey (?) in Dali and Jack in Lijiang were excellent. Very knowledgeable and went out of their way to make us comfortable.  Aten in Shangri La was ok but not to the standard of the other three. The only negative would be that the heating in the hotels were slightly inadequate so we were cold! Otherwise we had a great trip and would definitely recommend your company to others. 

Thanks and regards.

Reviewed on January 3, 2020

Lee
Lee, Australia
Visited Xian, Tibet, Kunming, Guilin, Zhangjiajie in December 1, 2019
Traveled as Couples

Hello Riley

I have just submitted a review to trip advisor.

Here is a bit more information than I posted in the review.

Firstly, I want to thank you for your assistance and perseverance in organising our trip. We appreciate your listening to what we wanted and fitting in our requests as best you could. As a result the holiday was fabulous and included things we like to see and do and didn’t include the ‘normal’ mass tourist things.

Your guides are excellent. We appreciated all guides, but we would especially like to mention Zhouma (Lhasa), Jessie (Kunming) and Tutu (Zhangjiajie), they have a wealth of knowledge which they are able to impart in an enthusiastic manner, and they are also very very helpful. Zhouma and Jessie’s assistance with firstly my Ipad and then my clay colours was exceptional and truly appreciated.

We had many highlights along the way but if I have to name a few I would say Muslim Street in Xian (I had previously been to the Terracotta Warriors, so it was a repeat trip – though still amazing), the Potala Palace and walking the circle around the Jokhang Temple in Lhasa, Green Lake Park in Kunming, the Impression show in Yangshou, just about all the mountain activities in Zhangjiajie.

We will certainly be recommending you and China Discovery to anyone who is interested in travelling to China.

Regards

Lee

Reviewed on December 28, 2019

Fiona
Fiona, Singapore
Visited Chengdu, Dujiangyan, Jiuzhaigou in December 9, 2019
Traveled as Friends

Hi Riley,

Thanks for your email! We had a nice time at the panda enclosure. 

Our guide’s service was good at jiuzhaigou and huanglong though we did expected more walking at jiuzhaigou instead of taking the bus on and off all the time.  Tickets could be bought beforehand as well at jiuzhaigou so less waiting? But apart from that, everything was smooth sailing. Thanks!

Happy holidays!

Cheers,

Fiona

Reviewed on December 27, 2019

Martin
Martin, Ireland
Visited Guilin, Longsheng, Yangshuo in November 18, 2019
Traveled as Couples

Hi Riley,

Thank you for your help in organizing our holiday in Guilin.  Below is our feedback as requested.  Apologies for the delay as life has been very busy since we returned from Hong Kong last week.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Riley was an excellent consultant who went beyond the call of duty to stay late in the office to respond to time critical queries as we were a bit late booking our trip to Guilin and we needed information for our Chinese Visa application.

2. How do you comment your tour arrangements?

The tour was excellently organized from the time we arrived in Guilin train station until we left the same station 6 days later.  Accomodation was excellent and our guide Daniel was extremely patient in taking into account our food requirements in organizing our meals for us.  The tour activities were well balanced to our abilities and interests.  We especially enjoyed the hiking and the rural atmosphere in the Longji Rice Terrace area and also along the Yulong River.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

We would highly recommend China Discovery and their guides to others visiting the Guilin region.  Our guide Daniel was enormously helpful in describing the history of the area as well as the sights and went well beyond the call of duty in helping us.  We especially liked the fact that there were not frequent visits to "shopping experiences".

4. Your general opinion on us?

China Discovery provides an excellent service.

Regards,

Martin

Reviewed on December 26, 2019

Manuel
Manuel, Mexico
Visited Guangzhou, Shenzhen, Shanghai in November 27, 2019
Traveled as Families

Hello Riley, 

Thanks for reaching out, I can certainly share some feedback with you.

Transportation Services: Overall transportation services were good quality, the size, type of vehicle and driver were good and that's the kind of service I was expecting. Really appreciate your fast response when we needed to arrange transportation services from one day to another. Having you as a WeChat contact made the difference. The most important thing was that every single time the driver and vehicle was on time and with a printed sign with my name on it. I appreciate you having my flight information and taking care of times, arrival information etc. This worry-free experience is very important to me. The only not so positive thing to share was maybe not related to you or the driver but the two times we were picked up at the airport we had a long walk to reach the vehicle. When you are traveling with large group of people, many kids and a lot of lugagge this is difficult.

Tour in Shanghai: I have nothing but positive things to say about the guide. Her knowledge about the places we visited were amazing she had a vast amount of information to share, every single detail about the places we visited she mastered the details and we as a tourist value this a lot. I appreciate that you understood my VIP request travel to the river. When we get there we had a special place on the boat that made the difference. My people were pleased with this. Please recognize the work the guide did that day, working with a large group of latin american people including kids is difficult I admit but she was so kind and professional that I admire her. Even when we were in the bus driving to our destination she was sharing so many facts about Shanghai that we gladly received.

Happy to share this feedback to you and I hope you find it useful

Manuel Torres

Reviewed on December 13, 2019

Dr. Vincent
Dr. Vincent, Canada
Visited Kunming, Guizhou, Yangtze River, Beijing in November 4, 2019
Traveled as Couples

Dear Riley,

I agree to allow my answers and comments below regarding our China travels arranged by our Tour Operator Ms Riley Guo be put on your website.

1.Did your travel consultant of our company quickly reply to your E-mails and were they patient enough to answer your questions?

- Yes, Ms Riley Guo assisted me in planning our entire tour from beginning to end (from Kunming to Beijing) months before our trip, patiently guided me through every aspect of our journey making good suggestions and provided alternates.

- She always replied to my email inquiries promptly, answering all questions I had for her.  She is extremely patient and courteous throughout the "developmental" stages of our planning.

2.Do you have any comments concerning your tour arrangements?

- The tour arrangements were exactly as planned, with the only exception when we encountered a problem where the original plan had to be modified, see answers to Q 4 below.  The Tour Operator handled our problem in a timely fashion to our great satisfaction, in face above my expectations. When we encountered other minor problems during our tour, we received prompt attention and assistance from Ms. Guo promptly via WeChat and phone calls, often outside of regular office hours.  

3.Are you willing to recommend our service to anyone who also may have an interest to visit China?

- Definitely "Yes".  I have no hesitation of recommending your services to anyone interested.

4.What is your general opinion of us?

My opinion regarding:

- Advice and guidance provided in planning stage: Excellent!

- Ms Riley Guo our Tour Operator: Very knowledgeable, paid attention to details.

- Cost: I found your cost very reasonable and easily affordable.

- Efficiency: You run an efficient operation.

- Accuracy: Ms. Guo's suggestions and plans were accurate.

- Honesty: My travel team and I are particularly impressed by the honesty and integrity of your approach to business and in treating your customers when problems do arise.  I will cite the following Two Examples:

(1)  When Ms Guo made a minor error in our planning, she offered to take $100USD off from our final fees.  When I found out that the fee reduction would come out of her commission I was so impressed with her honesty I declined to accept the fee reduction.  I would suspect many operators would not even inform the client of such errors.

(2) You were not able to book the high speed train ride for us from Yichang to Beijing after the Yangtze River Cruise.  Instead your company put us on a flight for that, and you arranged for a guided day tour of Yichang while waiting for flight time at NO EXTRA costs to us.  It was a surprise and pleasant tour.  

5.Do you have any suggestions on improving our services?

- I think you are already proving a reliable and trustworthy service to your clients as experienced by me and my travel companions.

- The fact that Ms Guo has such a superb command of written English would no doubt be an invaluable asset to your company in helping non-Chinese speaking clients from overseas who want to explore China.

Reviewed on December 12, 2019

Albert
Albert, Switzerland
Visited Yangtze River in January 1, 1970
Traveled as Couples

Dear Riley,

We were very happy on your boat President 8, together with our Chines friend Aries Tu who booked the same boat later for herself and her grandmother.

Your organisation and food and tours were excellent. Thank you. And that we were together with a group from Austria at the same table was wise and made us new friends.

We updated our room in the 6 th top floor. On the boat Nina took care of us. She was very friendly and always helpful towards us.

At the moment, we enjoy the last days in Phuket before going home tomorrow.

Best regards an thanks again

Albert and Carmen

Reviewed on November 20, 2019

Lindsay
Lindsay, Britain
Visited XIan in November 8, 2019
Traveled as Couples

Hi Riley,

Thanks for your email. It was a very good tour, Vivian was extremely knowledgable about the city and the warriors. She went at a good pace and was very patient with my daughter! All the logistics came together really well and went smoothly.

All in all very good, and we would definitely come back to you for any future trips.

Many thanks 

Lindsay 

Reviewed on November 15, 2019

Dephne
Dephne, Singapore
Visited Yangtze River in October 29, 2019
Traveled as Couples

Hi Riley,

I am very happy with the service you have provided.

Yes we were pretty worried that if we would be able to board the cruise and next my hubby leg was infected.

It ended up all good. Thank you so much for your efficiency.  

I have recommended you to my friends who wishes to travel to the 3 Gorges.

Regards

Daphne

Reviewed on November 08, 2019

Janine
Janine, Australia
Visited Yangtze River, Chongqing in November 3, 2019
Traveled as Couples

Hi Riley,

The trip was excellent. Everything about it was wonderful. It was more luxurious than I had expected. The staff were excellent, so kind and helpful.  They even cooked gluten free food for me and served me separately.  There was so much to do that we were never bored and everything was perfectly organized.  

I would thoroughly recommend this trip to my friends.

The only problem we had (and this is not your fault) was that the taxi from our hotel to the dock dropped us a long way from pier 5 and we had to pay Y100 to the porter to have our bags carried.  Perhaps in the future you could explain exactly how to get to pier 5.

Thank you Riley for such a wonderful trip.

Reviewed on November 7, 2019

Luciana Leung
Luciana Leung, Canada
Visited Beijing, Yangtze River in October 27, 2019
Traveled as Families

Dear Riley

Thank you for your arrangement and follow up for our China trip. Everything is going well with your help. We got the train tickets once we checked in at Beijing Hotel. Tomorrow we are going to Xian.

The cruise experience exceeded our expectations. We upgraded to executive suite at acceptable price with more spacious room at Level 5 and other privileges including VIP restaurant, free 24 hrs lounge access and free laundry. The cruise manager Jeffrey was very attentive and other staffs are helpful.  The excursions were well organized and the local guides spoke good English.

We are looking forward to our next trip and your further assistance.

Best regards

Reviewed on November 7, 2019

Jagdish Bhat
Jagdish Bhat, India
Visited in January 1, 1970
Traveled as Families

Dear Riley,

All of us have reached safely to our home. We enjoyed our tour of China a lot. All arrangements made by you were excellent. All the hotels were very beautiful & breakfast was awesome. All the three ladies got the vegetarian food as per our request. We thank you for that. Everywhere the vehicles were comfortable & drivers were good. Guides also took very much care of us as we are all senior citizens. In short all of us enjoyed our holidays in China & will plan to come again there next year to some different places in China.  

I thank once again to you for such a nice arrangement of our holidays in China & will recommend to our friends & relatives the same.

Looking forward,

Best Regards,

Reviewed on October 30, 2019

Neil
Neil, Australia
Visited Yangtze River in October 15, 2019
Traveled as Couples

Good morning Riley,

We are still enjoying China, fly Shanghai to Australia today.

The C. Glory was exceptional in all areas, food, cabin/balcony, all good and weather great, so lucky...!!!

English information and cruise staff first class. Alan entertainment officer so friendly along with river guide.

Regards

Reviewed on October 28, 2019

Benedikt
Benedikt, Germany
Visited in January 1, 1970
Traveled as Couples

Hi Riley,

Thanks for your email and sorry for my late answer.

My response is short and easy: Everything was perfect. Thank you again!

Kind regards

Reviewed on October 20, 2019

Richard Waldrop
Richard Waldrop, USA
Visited Beijing, Yangtze River in October 1, 2019
Traveled as Families

Dear Ms. Riley,

Aixiao and I enjoyed the cruise very much. The ship was almost new and the accommodations for our deluxe cabin were quite nice. Considering the high price for upgrade to larger cabin I'm glad we stayed with what you booked. Crew of the ship were great but I'm very glad that Aixiao speaks Chinese to help us. We had a wonderful time and all of the reservations you made worked out perfectly. Train ride from Beijing to Yichang was great. No problems with 2nd class tickets because we each had our own comfortable seats. Thanks so much for handling our reservations and bookings. You are a good professional travel agent.

Sincerely,

Reviewed on October 12, 2019

Nadine S. Koobatian
Nadine S. Koobatian, USA
Visited Tibet in September 16, 2019
Traveled as Students

Hi again,

This is my review.  

NadineTravelCoord

Exceptional experience for architecture students in Tibet!

Review of China Discovery

Pending review

As the travel coordinator for a graduate school at a major US university, I work with travel industry professional daily. I can honestly say that the service provided by Riley Guo and Tibet Discovery was the best I have ever encountered. From the moment we decided to reserve a tour for a group of our graduate students and faculty until the day the group returned, Riley Guo was exceptional. We had less than thirty days to organize passports to China, travel permits to Tibet and the trip itself. Many experienced travel professionals told me that it would be impossible to organize a group to travel to Tibet in that short time period. Well, they haven't met Riley or worked with China Discovery. Because we did it! And our group had an unbelievable time.

Riley was involved every step of the way. She advised us on visa requirements, the flights, tour details, how to prepare the students for what they would encounter in Tibet. Every e-mail I sent to her (and I probably e-mailed her daily for the entire month of planning) was promptly answered and every question answered. She was the model of efficiency and a treasure-trove of knowledge. We never could have organized this trip without her. She even provided the faculty traveling with the students with her personal cell phone number because she was going to be away on holiday during the time the group was in China/Tibet and urged them to contact her during her own vacation if they needed assistance during the trip. Honestly, where else can you find that level of service??

The students and faculty had a remarkable visit. They saw sights that will stay with them forever. The hotels were perfect. The food was great. The tour guides instructive and knowledgeable. The travel plan went without a hitch. Everything promised was provided and then some. Our group was traveling for educational purposes (they are architecture students) and not simply on a tour and the tour guide made every effort to create a program that would meet the educational goals of the trip and highlight areas that would be of interest to our students.

I can't praise China Discovery or Riley enough. I will definitely use them again for future trips. I wish all tour companies operated like this company. Everything was perfect! Thank you China Discovery!

Date of experience: October 2019

Reviewed on October 11, 2019

Lars
Lars, Germany
Visited Yangtze River in September 13, 2019
Traveled as Families

Dear Riley,

So sorry that I was busy in the morning, but I had the payment in my mind. I just did it a few minutes ago.

We really enjoyed the Yangtze River Cruise and can really recommend it. I attached our real itinerary for your information. We liked it very much and can highly recommend the "Three Kingdoms" Liveshow on Saturday evening. It was amazing.

Thanks another time for your patience!!!

Best regards,

Reviewed on September 24, 2019

Robert Edward Bacon
Robert Edward Bacon, USA
Visited in January 1, 1970
Traveled as Friends

Hi Riley,

Here are my feedbacks.

1. Did your travel consultant of our company quickly reply to your E-mails and were they patient enough to answer your questions?

Yes, Riley always responded within a few hours of my sending an E-mail, sometimes prior to her arriving at the office to begin her day. Riley was very efficient and professional in providing the answers I needed to make an informed decision about the tour.

2. Do you have any comments concerning your tour arrangements?

I thought Riley was very thorough in providing us the best value possible for our tour even though we requested the tour at the last minute. She even included some extra sightseeing that we had not ask for which added to the tour!

3. Are you willing to recommend our service to anyone who also may have an interest to visit China?

Yes, I would highly recommend Riley and China Discovery to anyone who has an interest in visiting China!

4. What is your general opinion of us?

I have a positive opinion of the China Discovery team. This is my second time booking with China Discovery, both times Riley has provided fast, efficient, professional service. I can tell she takes great pride in her work and wants her clients to experience the best China has to offer!

5. Do you have any suggestions on improving our services?  

I can suggest that your travel material and documents be reviewed and corrected by a native English-speaking person because some of the material is very difficult to understand.  My payment was made to an individual and not to an entity that contained the name China Discovery or Chengdu Travel. Most people are very wary of giving money to someone they do not know or have any idea of who they are. I would suggest warning people in advance that the payment will be made to this individual to put them at ease.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

You have my permission to use my comments and photos to promote your services.

7. We sometimes have requests from potential customers who would like to inquire from our ex-customers. May they contact you for advice?

I have no problem providing my comments to any potential customers your company may have.

China Travel Photos

Thumb-up China Tour

Reviewed on September 16, 2019

Sunyata
Sunyata, USA
Visited in January 1, 1970
Traveled as

Dear Riley,

Thank very much for your care and well organization from first to end tour.

Every body were happy and gave a good feedback to the evaluation Papers that Pipo, Mr.Lu requested us.

Anything else you need let us know.

We will keep touch for the future tour.

Thanks for your gift.

Take care.

Reviewed on September 15, 2019

Natalie
Natalie, Ireland
Visited in January 1, 1970
Traveled as Couples

Dear Riley,

My tour is complete, thank you very much for organizing everything for me. Both Carrie and Crystal were very good.

Reviewed on September 14, 2019

Alison Evans
Alison Evans, UK
Visited in January 1, 1970
Traveled as Couples

Dear Riley,

I just wanted to drop you an email to say thank you for all your help and arrangements during our stay in China.  The three guides (Carrie, Diana, Nancy) we had were excellent, and I should be grateful if you would pass on my appreciation to them direct.

We had a lovely time, especially on the cruise which was a wonderful experience.

Once again, thank you for all your hard work in ensuring our stay went without issue.  I will certainly contact you again if we decide to do a similar holiday in the future.

With best regards,

Reviewed on September 10, 2019

Emma
Emma, France
Visited in January 1, 1970
Traveled as Families

Dear Riley 

Apologies for my late reply. I have been really sick last week and catching up in my emails and work this week. 

I would like to thank you very much for this amazing travel tour that we had with my family. Everything went really well and we just love this experience with China discovery. You create us unforgeable memories and we sincerely appreciate that and again thank you very much for organising this incredible experience travel for us. The quality of the service was high and really great. I will surely leave a really positive comment over the weekend and mentioned your name as well. Do not hesitate to remind me if I forget! 

Have a great day Riley and wish you all the best! 

Kind Regards

Reviewed on September 5, 2019

Senthil Nathan Tamil
Senthil Nathan Tamil, India
Visited Beijing, Luoyang in August 26, 2019
Traveled as Couples

Hi Riley,

You people really rock. Good service in Beijing and Luoyang. It was indeed a great tour for us. Thanks a ton.

Reviewed on September 2, 2019

Lianna
Lianna, Indonesia
Visited in January 1, 1970
Traveled as Families

Hi Riley,

Thank you for arranging great trips and great guides for the 3 cities. We both had a blast and will definitely contact you again for next adventure to China. 

Regards,

Reviewed on August 26, 2019

Grace Moon
Grace Moon, Korea
Visited Hangzhou in July 18, 2019
Traveled as Families

Dear Riley,

This is a late thank you note for all your assistance during our July trip to Hangzhou.

Though we didn't quite start on the best note possible, we had a very good time after all.

Our driver and guide were both very responsible and pleasant to be with, and the tour program was quite satisfactory.

I still would be hesitant to recommend Wyndham Grand to those who plan to travel to Hangzhou, but we were very grateful to your kind efforts and the hotel manager's prompt actions. 

Again, thank you for everything, and we hope to work with you again in the future on another trip to China.

Sincerely,

Reviewed on August 8, 2019

Chris and Mark Gignac
Chris and Mark Gignac, USA
Visited in January 1, 1970
Traveled as Couples

Dear Riley, 

We are now home after a great visit to Hong Kong and China.  The tour in China was our favorite part of the trip; the people were kind and friendly and the scenery was beautiful.  We loved seeing your country.  Dickson did a great job taking us around and we truly enjoyed his company, as well.  Thank you for your expert handling of the planning of the trip.  Everything was made easy because of your preparation ahead of time.  I will be happy to go to the TripAdvisor link and give a good review.  All of you deserve it;  we are so pleased with our experience.

Thank you and kind regards,

Reviewed on July 4, 2019

罗瑞灵
罗瑞灵, China
Visited Yangtze River, Chongqing in June 18, 2019
Traveled as Families

Riley,

你好。这次长江游轮大家都非常满意,谢谢你的帮助。我会在Trip Advisor 上给你写好评,也会把你推荐给我的朋友们。

祝好。

Reviewed on June 29, 2019

Merilyne
Merilyne, USA
Visited in January 1, 1970
Traveled as Families

Hi Riley,

Not home till end of May so will then. Had a great time and will do reviews when we get home. 

Reviewed on May 31, 2019

Rosario Taracena
Rosario Taracena, Mexico
Visited Beijing, Xian in May 6, 2019
Traveled as Families

Hi Riley, 

I want to thank you and all the team that made my four-day tour to Beijing and Xian possible. Everything was excellently well planned. The people who were in charge of my trip were kind and punctual, and I felt safe and happy to be with a professional team all the time. I will recommend China Discovery to all the people in Mexico who need a trip to China. Keep up the good work!

If you want to use this message as a review, no problem at all.

Thank you very much again.

Reviewed on May 28, 2019

Tan
Tan, Malaysia
Visited in January 1, 1970
Traveled as Families

Dear Riley,

Sorry for the late reply.

We had a wonderful time.

Guide and driver was fantastic – accommodated to our schedule

Hotel was great – got a free upgrade

Helped us with online check in and check in at airport super helpful

Helped us when my nephew was cranky and tired!

Excellent trip and would definitely recommend your service again

Thanks!!

Reviewed on May 24, 2019

Jairo
Jairo,
Visited in January 1, 1970
Traveled as Couples

Dear Miss Riley,

We really enjoyed our trip. Everything went well.

Thank you and looking forward for using your services again.

Regards,

Reviewed on May 21, 2019

Thinh Dang
Thinh Dang,
Visited in January 1, 1970
Traveled as

Hi Riley,

The Huashan was packed with people, we were waiting fairly long. But anyway, the scenery is perfect. It is totally worth the waiting. The Tang dancing show was also fantastic. Overall, it is a wonderful trip. Thank you. Waldner is very very good. He made it all happen. And also because we stay out of town, the transportation is all good. He is also a great photographer. Thank you.

Reviewed on May 16, 2019

Joanna
Joanna,
Visited in January 1, 1970
Traveled as

Hi Riley,

Sorry it took me so long, as I've been busy back at work the past few days, but I just posted a review. Hope it helps! 

Thanks again for all of your help! You saved us so much time and worry before and during our trip. 

Thanks,

Reviewed on May 8, 2019

Reisha
Reisha,
Visited in January 1, 1970
Traveled as

Hi Riley

Thank you for organising a great trip, and for taking our feedback on board. I have now posted my review on TripAdvisor.

Best regards

Reviewed on May 8, 2019

Manuel
Manuel,
Visited in January 1, 1970
Traveled as

Dear Riley,

The trip was marvelous. People in the boat and guides off board treated us very well.

What to say about the places we visit? They were all so impressive and beautiful.

I would strongly recommend this tour to my friends and relatives.

Thank you.

Reviewed on May 5, 2019

Angel
Angel,
Visited in January 1, 1970
Traveled as

Riley,

We really enjoyed our time on the Century Legend. The trips were great and we had a good time.

Reviewed on May 1, 2019

Martina
Martina,
Visited in January 1, 1970
Traveled as

Hey Riley,

You are a superstar just allow me a few days will definitely write on TripAdvisor busy with family functions. Just remind me on Wednesday via WeChat thank you.

Reviewed on April 28, 2019

Sandy
Sandy, Hong Kong, China
Visited in January 1, 1970
Traveled as

Dear Riley,

You are most welcome.  Honestly, you have done it so well.

Thanks for your great help in organizing Mr. Lim’s trip.

Regards

Reviewed on April 29, 2019

Sergejus
Sergejus, Lithuania
Visited in January 1, 1970
Traveled as

Dear Riley,

Apologies for my late reply as we were without internet supply over the past couple days. 

Indeed, we both really enjoyed our volunteering tour in the camp. It was very informative and helpful and Rebecca is really professional in what she is doing. I would definitely choose your company again in the future during my next visits to China.

Thank you and regards,

Reviewed on April 28, 2019

Martina
Martina, India
Visited in January 1, 1970
Traveled as

Hi Riley,

Thank you for everything my trip was good only because of YOU.. Martina here 
I am 100% going to recommend people to use your services

Reviewed on April 26, 2019

Mrs Vatsala
Mrs Vatsala, UK
Visited in January 1, 1970
Traveled as

Hi Riley,

We had a wonderful time in China. What an amazing country with wonderful scenery and history. People are very hospitable even though language is a problem.

We enjoyed every minute of China!

We really enjoyed our 4 night stay in Guilin. This tour was very well planned and coordinated. communication was very good even from the beginning. I wish we could’ve done the whole tour with you guys.

Thanks to you and Steve (our local guide and Mr Young of course -our driver) for making our trip a memorable one.

Steve was very knowledgable and helpful. His English was very good. He looked after us very well and made sure we were comfortable in every way. Our request for vegetarian food was catered well.

He was very professional and proactive. When our flight got cancelled ( rearranged ) he contacted the flights and got all the details for us. Changed our tour timings to suite the new flight timings.

Suggestions: Bike tour- we couldn’t do it as there were no Tandem bikes and the bikes Which were showed to us were quite old and looked uncomfortable anyways. We had already opted for hiking before we saw the bikes as there were no Tandem bikes.

We would definitely recommend you to our friends and family. If 未are visiting China again will definitely contact you first.

Thanks once again

Reviewed on April 21, 2019

Jennifer
Jennifer, UK
Visited in January 1, 1970
Traveled as

Hello Ms. Riley Guo,

Please see below.

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?

Yes, Ms. Riley Guo has been a please to work with. Her response time and follow up email have always been quick and it has been very easy communicating with Ms. Guo through email.

2. How do you comment your tour arrangements?

Fantastic. Everything was very well arranged and accommodating to our needs. Our tour guide, Shirley, and driver were very pleasant to work with. They made our trip very memorable and took very good care of us. We couldn't have asked for better tour arrangements.

3. Are you willing to recommend our service to your people who also have an interest to visit China?

Yes, we will be recommending everyone we know to use China Discovery and hope to use your services again for future trips to China.

4. Your general opinion on us?

Great service, fast response and reasonable pricing. Very glad we went with China Discovery. You didn't have the lowest prices, but your high ratings on Trip Advisory ensured we'd be getting great service. China Discovery exceeded our expectations.

5. Do you have any suggestions on improving our services?

No, everything was great.

6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?

Yes. Please see attached photos.

7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices? ____Yes___

Thank you for all your help arranging our tour. Shirley was the best tour guide. We couldn't have asked for a better trip. I hope to use your services again in the future.

Thank you,

Reviewed on April 18, 2019

Doug Pike
Doug Pike, USA
Visited in January 1, 1970
Traveled as

Hi Riley,  

 

I am finally catching up on all my emails.  Despite the annoyance of large crowds, we had a wonderful trip.  We are enormously impressed with what we experienced in China.  We so enjoyed the beauty of its nature, culture, cuisine, people . . . .  We will be back.  Thank you so much for all your assistance. 

Reviewed on April 17, 2019

Olivier
Olivier, Switzerland
Visited in January 1, 1970
Traveled as

Hello Riley,

The cruise was nice. Beautiful scenery. Good boat, good staff, OK food. We were a bit disappointed by the proposed excursions (the one included in the package and the one we had to pay. Not very interesting).

Anyway thanks a lot for your help

Best regards

Reviewed on April 4, 2019

Heather
Heather, USA
Visited in January 1, 1970
Traveled as

Dear Riley!

What a wonderful trip! I have been singing the praises of China Discovery and Riley Guo all over the place! Thank you for your excellent planning. All the details were worked out so well that it made the trip stress-free for us. The local guides and drivers were all excellent. A couple of them really stand out: Bailey in Shanghai went way beyond the requirements and did an extra special job researching the places that were part of my family’s history, and she suggested a couple of others as well. She and her driver worked long hours – she was determined that we would see everything, and we did! And Timo and Mrs. Lio were so caring and considerate in Xian. We couldn’t have asked for more. All the teams (Shanghai, Yantai, Tianjin, Beijing, Xian, Chongqing, Yichang and Shanghai) were very knowledgeable about the sites in their locations and most helpful in helping us make connections and get settled in our lodgings. We feel we saw some of the most important sites in China, were able to revisit family history; and learned many new things from our knowledgeable guides.

Regarding the refund of the train ticket, is there a way we could get the funds sent to Bailey (RMB 500 and her driver 288)? I learned later that I was not tipping what seemed to be the practice of 200 RMB a day for the guide and 100 RMB for the driver). They were so good I would like to get the additional funds to them.

Many thanks for everything, Riley, you did so many nice things for us and we will always appreciate how you made this such a memorable trip.

Best regards

China Travel Photos

Standing on the Magnificent Great Wall

Reviewed on April 3, 2019

Susan
Susan, Canada
Visited in January 1, 1970
Traveled as

Hello Riley,

We are still travelling but thank you very much the tours were excellent as well as the guides I will recommend your company

Thank you

Reviewed on March 29, 2019

Suk
Suk, Malaysia
Visited in January 1, 1970
Traveled as

Dear Riley.

We have back to our home at Malaysia now.  We have great time at Yunnan.

We have given feedback on the form provided by the tour guides.

The tour guides are both very good, can explain well. The Shangrli-la tour guide, Tenzen is excellent. He speaks good English, and can explain in details.  And he was taking care of one of our tour member who is not feeling well.

Only that the LeeWang hotel at Lijiang is a bit running out. Is old and not well maintained.

The hotel we booked at Shangri-la is very nice. Should recommend this to your other guests.

Overall, we are very satisfied, and hope to go for next visit soon.

Thanks and regards.

Reviewed on March 26, 2019

David
David, UK
Visited in January 1, 1970
Traveled as

Riley,

No problem with the train although obviously better if we were together! The rest of the trip was excellent, the guides and drivers first class, the hotels very good and the landscaper around Guilin terrific and we really enjoyed Xian, if a little cold. In fact we saw everything we wanted to see. So we would not hesitate to book with you again in the future. Thanks again for all your help. Best Wishes for 2019.

 

 

Reviewed on December 28, 2018

Patricia
Patricia, South Africa
Visited in January 1, 1970
Traveled as

Hello Riley,

Thank you for your help in organising the tour for my kids.

Apart from the uncomfortable train journey from Beijing to Xian – Mark says he enjoyed every minute of the tour and was a life changing journey as a Chinese person who has never experienced China.

I will definitely be recommending people to you and if my plans go well may even take a tour with my husband to China in the next 2 years.

May I take this opportunity to wish You and Your Loved ones a Healthy, Happy and Prosperous 2019 and may your company grow from strength to strength.

Sincerely,

Reviewed on December 28, 2018

Krishni
Krishni, Canada
Visited in January 1, 1970
Traveled as

Hi Riley,

Thank you so much. You were wonderful and all the drivers and tour guides were awesome. We had such a great time in China despite the cold weather.

We enjoyed a lot. Only thing was the food that we didn’t like it very much. We love Chinese food and we do eat atleazt twice or once a week here in Canada so we expected a little more with the food. But it wasn’t bad and it wasn’t good at the same time.

The second hotel we In Xi’an was awesome. But the first one in Beijing wasn’t that great. I wish I had a different view as well. But there wasn’t anything to complain. We enjoyed it. My husband loved the Great Wall of China and he wish that he spent a whole day there and he wants you guys to give that option to your tourist. You were the best. I couldn’t have done my China trip without ur help. You were the best with so much patience and thanks a lot for the help.

I would recommend you to my friends.

Reviewed on December 23, 2018

Pasquale
Pasquale, Italy
Visited in January 1, 1970
Traveled as

Rita,

  1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
  2. YES ,VERY FAST AND EFFICIENT, EVERY CHANGE AND EVERY REQUEST WAS PROMPTLY PLEASED

  3. How do you comment your tour arrangements?
  4. VERY GOOD HOTELS, GUIDE AND ARRANGEMENTS

  5. Are you willing to recommend our service to your people who also have an interest to visit China?
  6. YES ,I WILL RECOMEND, I AM IN THE SAME KIND OF BUSINESS,.AND I MEET MANY PEOPLE TRAVELLING LIKE ME

  7. Your general opinion on us?
  8. VERY GOOD, I WILL REFER TO YOU AGAIN SOON

  9. Do you have any suggestions on improving our services?
  10. LITTLE IMPROVEMENTS COULD BE MADE, MAYBE SUGGEST AHEAD OF THE TOURS OF AREA THAT SHOULD NOT BE MISSED IN THE CITIES WHERE WE ARE GOING, AND ASK WHAT IS THE MAIN INTEREST OF THE TRAVELLERS SUCH AS PHOTOGRAPHY OR HISTORY ETC.

Beijing Travel Photos

Great Wall - Amazing Manmade Wonder

Guilin Travel Photos

Comfortable Cruise Time on Li River

Guilin Travel Photos

Local Fishman on Li River

Reviewed on December 12, 2018

W. Fieger
W. Fieger, Germany
Visited in January 1, 1970
Traveled as

Dear Ms. Riley,

After our journey I will give you a personal feedback.

We are happy that you organized our tour.

When we had any question, we could be shure to get immediately a correct answer.

All facts and parts have been well prepared. All the guids where just in time at the location to collect us from the train.

Even by the problems we had in Hongkong at the frontier I could contact you and you immediately did all you could do to help us. Thank you for that support.

We had well orgenized days in China. And we have a good feeling on account of your reliability.

In fact we can absolutely recommend China Discovery.

Till next time.

Best regards.

Reviewed on December 6, 2018

Louck
Louck,
Visited in January 1, 1970
Traveled as

Thanks Riley,

We got on the train much smoothly with the 小紅帽.  We are traveling to Changsha on the train now.  The tour has been wonderful so far and we are greatly appreciated the excellent and responsive services provided by you and your tour guides.  All the hotel accommodations are as requested and satisfactory.  We would highly recommend your service to our friends, family and others.  We definitely will contact you when we plan on our next trip to China.

Reviewed on November 12, 2018

Mischa
Mischa,
Visited in January 1, 1970
Traveled as

Dear Riley Guo,

Thank you for your message and sorry for my late reply. Empty cell phone and holiday spirit..

Yes, we have made it to Kathmandu. We had a really good time in Tibet together with our super-guide Dhorye (I hope I spell his name right)

Also walking the border at Girong went really well. Someone from the company guided us to our driver in Nepal and also through customs and immigration.

So far all went really well - thank you for your good service!

I will contact you again next week, when we are back in Amsterdam, and send you a more detailed mail with some nice pictures.

Kind regards,

Reviewed on November 3, 2018

Leah and Hernan
Leah and Hernan, USA
Visited in January 1, 1970
Traveled as

Good morning Riley,

Our Beijing excursion has been an experience of a life time. Our tour guide Kai is wonderful. He is not only hospitable, engaging but also very knowledgeable with Chinese history and speaks excellent English. We are leaving for soul tomorrow.  thank you so much for all your help Riley. We appreciate you! 

Reviewed on October 13, 2018

Kenny
Kenny, Philippines
Visited in January 1, 1970
Traveled as

Hi Riley,

Thank you for your email. I just spoke with my boss now, they are just landed in Manila and just got out of the airport.

He was very happy with the tour. He is also very much impressed and appreciative of you personally. He told me that they really enjoyed.

Thank you very much for everything.

Kenny

Reviewed on September 20, 2018

Rodriguez
Rodriguez, Philippines
Visited in January 1, 1970
Traveled as

Dear Riley,

Everthing went perfect! First we had a Good lunch. Then We visited the ancient town and Eling Park. Dave was such a very Good guide! Now We are on board with Dave helping us. No hassles. Nice room. Thanks Riley

Rodriguez

Reviewed on September 14, 2018

Anelle
Anelle, South Africa
Visited in January 1, 1970
Traveled as

Hi Riley!

Exciting day, thank you for asking, you'll never bother me. We went to the Tribe of Three Gorges this morning and enjoyed seeing the mountain stream and waterfall as well as the tribe's customs.

Anelle

Reviewed on August 8, 2018

Lynn
Lynn, Canada
Visited in January 1, 1970
Traveled as

Riley,

I made it to the airport in Yichang with the help of the transfer service you arranged. I had a great time on the cruise and I learned many things about the area. Thank you again.

Lynn

Reviewed on August 4, 2018

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