Mark Shen - Our Experienced China Travel Consultant
Hello, everyone! This is Mark from Chengdu Bamboo International Tour Co. Ltd. It’s a great privilege to be at your service.
Some folks hold that travel is just to see and to experience places where people there had already been bored of. For me travel is never like that at all! If you ask me, I might say it's a journey of making what one heard, read and learned into a visual reality. Additionally, being on the road always offers you an opportunity to reveal a brand new part of yourself which hadn’t been found before.
I have designed and arranged a great number of tours for travelers all across the globe, North America, Europe, Southeast Asia, Oceania and so on and their destinations cover the majority part of China. My customers vary from the 8-month-old infant travelling with parents to the eldest nature explorer who had been over the age of 85. I cooperated with backpackers who are obsessed with the marvelous landscape of China and assisted them with just-go tours while I also elaborate itineraries for those who got the first touch of this ancient and gorgeous nation. I arranged half day tour just for 1 person to visit Pandas in Chengdu while I also designed and done tours over 20 days with deep exploration of China for groups with dozens of people. Wherever my customers come from and whatever requirements they had on the tours, I had been doing my best to customize them the most favorable tour.
To be in the tourism industry requires craftmanship and responsibility. All across my career, I had been contributing my knowledge, professionalism and rich experience along with my vigor, enthusiasm and my sincerity to forge my clients with a perfect China tour. I had been to airport to pick up my elderly clients, resolved disagreement between tour guide and customers, monitored tour process to make sure every detail was under control, advised how to plan an interesting free day for kids…. What I had done is just my desire to impress my clients with a life-time unforgettable China tour and I’ll continue to do so. Step forward and come with me to discovery China!
Amazing Travelogues Written by Mark
Travel with Mark: 4 Days Yangtze River Cruise Trip on Victoria Katarina
Written on Nov 23, 2019
View Mark's Valued Customers' Travel Photos
Know What Our Customers Say about Mark & Their Trips
- Teo & Lily, Singapore
I have submitted my review to Trip Advisor. I have to apologize for the late reply as I was very busy last few days.
1. How's the tour arrangement? And your travel consultant's service?
Overall it was an excellent arrangement by Mark who meticulously planned every detail and religiously monitoring our schedule throughout and had it executed by the caring and helpful guide Carrie.
2. How's the hotel and meals?
The hotel in Zhangjiajie was good as it is expected of Pullman 's branding. The one in Fenghuang is not as good but Mark had forewarned me so I was prepared that the accommodation and breakfast would not be good. The meals are alright as Carrie had given us the liberty and good recommendation to order the food that suits our pallet as we cannot take spicy ones. Good advice by Mark and well executed by Carrie.
3. What do you think of our guides and drivers?
The drivers are all good and pleasant especially Mr. Du who was careful and polite .He drove at the right speed and I was impressed by his driving skill on a wet day.
We would like to place on record our heartfelt thanks to Mark and the team in Chengdu, Yichang & Zhangjiajie.
Teo & Lily
Reviewed on November 29, 2019
- Jenny, Italy
Hope this email finds you well. The trip is great and fantastic. I met a group of Singaporean also stay the same hotel with us in Xi'An. They are so impressed by what Mark Shen had plan our itinerary in Beijing and Xi'an. I share with them your company email hopefully in future they go China they can look for you guys as usual they also like me worry what if after deposit no show. I tell them they should have trust themselves what trip advisor advise.
As Mark Shen is very very patient to me and also give me a few alternative to choose . I will recommend Mark Shen to my friends and also keep his contact info for my future trips in China.
Reviewed on November 27, 2019
- Bill , USA
Thanks for your message.
(1) My wife and I had a very good time on our cruise -- some beautiful scenery, a nice boat, and excellent service throughout our trip.
(2) You and your team provided us with excellent service and were very responsive to our questions. Thank you very much for your assistance.
Reviewed on November 11, 2019
- Marc, Canada
Good morning Mark,
Thank you for all your support. Here are the answers to the questions:
1. Very good service: Patient, good arrangements, great hotel suggestion in Yangshuo (Li River Resort), answered all questions. Would recommend!
2. Drivers were all perfect. Tour guides were too, and Dickson had been very flexible due to rainy conditions, appreciated.
3. Guilin/Longsheng/Yangshuo is outstnading. Jinshanling Great Wall should be one of the 7 wonders of the world.
4. All was great. A suggestion for hikers like us: Offer either optional lunch or take-out lunch as we often want to hike/explore on lunch time and not spend 1 hour in a restaurant in the middle of the day, especially when sunny.
I will plan to do the TripAdvisor recommendation when back at home.
Many thanks and best regards,
Reviewed on October 31, 2019
- David, Australia
Thank you for your email. I apologise for the delay in replying but I have had some computer issues that took some time to resolve.
The cruise was excellent with the onboard services (food, accommodation and services) to a very high standard. We had some excellent weather that made the scenery that much more spectacular. I would certainly recommend the Century Paragon to any of your clients.
I have attached some pictures of some of the scenery along the trip.
With my best regards
Reviewed on October 21, 2019
- Lorna, USA
Please see our feedback below:
1- Yes, he was fast to answer my emails. Mark answered all my questions until it was clear for me.
I felt very comfortable with all his answers He would let me know in advance if there was a festive day or he was going to be out of town. Excellent service!
2: all our tour guides were amazing! Made every moment extra special!! I liked all a lot specially our guide from Chengdu and Beijing
All were terrific and they know where to take us, the explanation of everything
I felt very comfortable with all of them. Kevin was great watching that I wouldn’t fall or get to tired
Increíble guides and choferes too!!
3. I am going to recommend your company with friends and family
Excellent service!!! We felt save every moment in China
4. Of course I will send pictures
I will write in Trip advisor and recommend specially you mark
You were so kind with us all the time
Thank you so mucho for all your work and keeping us safe and happy
Increíble increíble trip!!!
Enjoy Our Time in Beijing and Xian
Reviewed on October 2, 2019
- Anna, New Zealand
We had a wonderful day with Ruby!! The day was a real highlight of our trip for all of us, and my parents were pretty proud of themselves for all the walking they did. Ruby was an excellent guide, she was very informative and knowledgable and didn't tire of answering all our questions and made sure it was the right pace for everyone. We really appreciated her willingness to share insights into chinese life and culture along the way with us and to learn about our way of life in New Zealand! It was also great having her join us for our local lunch and share the meal. A fantastic day. I will certainly recommend you to anyone I know visting china!
Thank you for the gift too! I will share some pictures when I return to New Zealand.
Reviewed on September 19, 2019
- Alfred Ziemski, Poland
Thanks a lot for your precious assistance.
The cruise trip was excellent, included the additional excursions and the final visit to the Dam area.
The boat was high-class as well as its lovely staff, headed by Molly (or so), always gentle and available.
Soon I will send you some of a multitude of pictures I have taken along the way.
I have already recommended this experience to several persons and will continue doing it.
As for me, in a couple of years I could make a tour of southern China, Hong Kong and Macao included.
This could be an occasion to get in touch with you again for some other tour arrangement.
For the moment, thank you again and so long.
Reviewed on September 5, 2019
- Manyun, Japan
Sorry for not responding to you sooner. We got back to home-California on August 19. And I have been ill for almost 2 weeks, finally I feel better.
Yes, we had a great trip in China, except the weather-hot and humid. The Yangtze Cruise was the highlight of our trip. We really enjoyed the history and the cultural along the Yaangtze river, especially the Three Gorge Dam excursion. It was incredible to experience the engineering marvel.
The service on the cruise was great. The arrangment of the dinning table was very thoughtful. We enjoyed our company at the same table at every meal. We appreciated being placed with others who spoke English.
Two things I would like to point out are 1) the information provided needs to be consistent - for the last days excursion, it was confusing. We highly recommend that the ship manager -Jack should do that excursion at least once, so he would provide clear information on how the excursion worked. Also, Jack was difficult to understand. 2) The mandatory tip per passenger was not disclosed properly. We were charged 150rmb per person instead of 150rmb per adult.
All in all, the cruise was great. The waitress assigned to our table was fantastic. All the people on the board were friendly and helpful. We had a joyful experience on the cruise. Thank you for suggesting this ship and your attentive service. Attached are the photoes you requested.
Yangtze River Cruise
Reviewed on September 4, 2019
- Juliet, UK
We had such a wonderful day with the pandas! Martin was a great guide - very friendly and knowledgeable and he also took some lovely photos of us on my camera (I can send you some when I get home to the UK). In the meantime, here are a few from my phone.
Thanks also for the pandas you sent via the hotel - very cute!
We will certainly recommend you if anyone we know is planning a trip to China
Wonderful Day with Pandas
Reviewed on August 27, 2019
- Tim Crowe, Australia
Thank you for your email. The Yangtze cruise was wonderful. The staff on board were very helpful, accommodating and positive. The food was lovely, and the weather held up well for most of the cruise.
I will be back at work from tomorrow (Thursday) and will discuss further with colleagues who are interested in coming with me.
Thank you again for all of your assistance booking the Yangtze trip (my first ever organised tour inside China, usually I just travel on my own) and I look forward to your assistance with my Tibet trip.
I’ve included a few photos from the trip below.
Take a Cruise Tour
Sites on Chinese Currency
Reviewed on July 10, 2019
Have a question? Get answers from our travel experts or guests
- Your Question:
- Your Name:
- Your Email: