Mark Shen - Our Experienced China Travel Consultant

Hello, everyone! This is Mark from Chengdu Bamboo International Tour Co. Ltd. It’s a great privilege to be at your service.

Some folks hold that travel is just to see and to experience places where people there had already been bored of. For me travel is never like that at all! If you ask me, I might say it's a journey of making what one heard, read and learned into a visual reality. Additionally, being on the road always offers you an opportunity to reveal a brand new part of yourself which hadn’t been found before.

I have designed and arranged a great number of tours for travelers all across the globe, North America, Europe, Southeast Asia, Oceania and so on and their destinations cover the majority part of China. My customers vary from the 8-month-old infant travelling with parents to the eldest nature explorer who had been over the age of 85. I cooperated with backpackers who are obsessed with the marvelous landscape of China and assisted them with just-go tours while I also elaborate itineraries for those who got the first touch of this ancient and gorgeous nation. I arranged half day tour just for 1 person to visit Pandas in Chengdu while I also designed and done tours over 20 days with deep exploration of China for groups with dozens of people. Wherever my customers come from and whatever requirements they had on the tours, I had been doing my best to customize them the most favorable tour.

To be in the tourism industry requires craftmanship and responsibility. All across my career, I had been contributing my knowledge, professionalism and rich experience along with my vigor, enthusiasm and my sincerity to forge my clients with a perfect China tour. I had been to airport to pick up my elderly clients, resolved disagreement between tour guide and customers, monitored tour process to make sure every detail was under control, advised how to plan an interesting free day for kids…. What I had done is just my desire to impress my clients with a life-time unforgettable China tour and I’ll continue to do so. Step forward and come with me to discovery China!

Amazing Travelogues Written by Mark


View Mark's Valued Customers' Travel Photos

Borys's Group from Poland Did Panda Volunteer in Dujiangyan in July 2019, Tour Customized by Mark Juliet's Group from England Did Panda Volunteer in Dujiangyan in August 2019, Tour Customized by Mark Tim's Group from Australia Enjoyed Yangtze River Cruise from Chongqing to Yichang in July 2019, Tour Customized by Mark Tim's Group from Australia Enjoyed Yangtze River Cruise from Chongqing to Yichang in July 2019, Tour Customized by Mark Tim's Group from Australia Enjoyed Yangtze River Cruise from Chongqing to Yichang in July 2019, Tour Customized by Mark Tim's Group from Australia Enjoyed Yangtze River Cruise from Chongqing to Yichang in July 2019, Tour Customized by Mark Manyun's Group from Japan Enjoyed Yangtze River Cruise from Chongqing to Yichang in August 2019, Tour Customized by Mark Manyun's Group from Japan Enjoyed Century Diamond from Chongqing to Yichang in August 2019, Tour Customized by Mark China Discovery's Experienced Travel Consultant Mark China Discovery's Experienced Travel Consultant Mark visited Three Gorges - Kui Gate China Discovery's Experienced Travel Consultant Mark visited Three Gorges Dam Mark Visited Victoria Harbor in Hong Kong Mark Visited Mount Qingcheng in Chengdu

Know What Our Customers Say about Mark & Their Trips

Joanna
Joanna,
Visited Coronavirus Disease Greetings in March 23, 2020
Traveled as Families

Dear Mark,

It is good to hear from you. Firstly, yes I can confirm I received the refund thank you. 

It is also very encouraging to see chinas progress in fighting COVID-19 - thank you for the informations. I think many lessons can be learned. 

Australia is at the beginning stage with shut downs commencing. We are hopefully that with discipline we can also overcome these challenges. My husband and I are well. We staying isolated as are many others, in an effort to avoid the virus. 

We look forward to returning to China in the future and joining for this cruise! Maybe in 2021 (my China work contract finished so we would come back as tourists). 

我们一起加油吧!

Joanna

Reviewed on March 23, 2020

Leighton
Leighton,
Visited Coronavirus Disease Greetings in March 8, 2019
Traveled as Couples

Hi Mark,

Thank you so much for your concern.

I try to keep up with events and am aware that outside of Hubei province, many of the new cases in China are from people returning home. We have a similar situation in New Zealand where the majority of our cases are people returning to New Zealand or people they are in isolation with.

We now have 102 cases in New Zealand and no deaths. On Wednesday the whole country will go into lockdown with only essential services operating.

There has been a lot of extra buying of food and medical supplies but we are a food exporting country and we are assured there will be no shortages. The only shortages have happened in some areas where there was panic buying . This caused supermarkets to sell out and they had to wait for the next delivery to restock their shelves.

We are well prepared. New Zealand has earthquake problems so households are regularly reminded to keep emergency supplies. Our lock down will be for 4 weeks so we did get a few extra things but we are told supermarkets will be open for supplies.

New Zealanders are well used to lots of freedom as we are a small democracy with lots of space and we are a very mobile country. It will be interesting to see how New Zealanders respond to the restrictions. I am optimistic for my countrymen because we have a strong tradition of community support for one another.

There has also been a lot of information circulated about appropriate behaviour .

Thank you for your consideration in sending information about staying safe.

As tourism is our major earner of overseas income our economy is under major pressure. Fortunately governments have been prudent with budgets for the last couple of decades and so the economy has some resiliance. 

I hope you and your family are all well and in good spirits.

I believe the Chinese have a saying "May you live in interesting times"

I think we have that.

Regards

Leighton

Reviewed on March 23, 2020

Melva
Melva,
Visited Coronavirus Disease Greetings in March 17, 2020
Traveled as Families

Hi Mark,

Thank you for the information. It is perfectly fine and I can understand why it will be a slow process.

So glad to hear that the situation has improved in China. Here in US we are just starting. But I am confident that this will be over. And I will be able to visit China again.

Please take care. It must be a very difficult time for you and the company. But I am sure we will all recover from this and come out stronger.

Regards

Melva

Reviewed on March 17, 2020

Vidit
Vidit, India
Visited Guilin in December 21, 2019
Traveled as Solo

Hi Mark,

Happy New Year to you as well.

My responses in the trailing mail.

Regards,

Vidit

Reviewed on January 5, 2020

Jeslyn
Jeslyn, Singapore
Visited Xian, Beijing in December 19, 2019
Traveled as Couples

Hi Mark, 

Thank you for your email follow up. 

I have provided our write up via trip advisor as per the link below. Below is our inputs to your feedback questionnaire:-

1. How’s the hotel and meals?

Hotel arrangement and meals are great. During our return trip from Xian to Beijing, the guide (another Mark) and driver have sent us to Hotel Park Royal. I believed the record was not updated to Novatel Peace. After clarification, they have sent us to Novatel Peace. 

2. How’s the tour guides’ service and drivers?

All are excellence. They are very patience and understanding to our needs. For Xian, we have the same driver and guide throughout. This made us very comfortable as we meet the same person throughout our stay with the rapport already build up. 

For Beijing, we have different drivers on some days. We understand it is not easy to have the same drivers throughout due to their daily routines. 

3. What do you think of your travel consultant’s service?

Travel consultant's service, Mark Shen is excellence. He is extremely helpful and go an extra mile as always to meet our request. We are very thankful to have him to serve us. 

4. Will you recommend our office to people around you?

Certainly a Yes. 

We greatly appreciate your service to us. You have made us enjoy our stay very much in Beijing and Xian. Wishing you a great year 2020 ahead. 

Jeslyn

Reviewed on January 5, 2020

Anastasija
Anastasija, UK
Visited Chengdu, Xian, Beijing in November 8, 2019
Traveled as Couples

Hi Mark,

Happy New Year!

Thank you for being so patient with us on providing feedback.

We shared immediate feedback at the end of every stop we had, but here are se add ns below.

1. How’s the hotel and meals?

Hotels were very good.

Only complaint would be hotel in Emeishan, as a window didn’t close and curtains were a nightmare to close – we had an issue with wifi, but its also on us as we did not go down to ask reception, thankfully it was only for one night, so not a big deal.

Food everywhere was very good with loads of options between local and western selections. I fell in love with the breakfast noodle soup, so was having that everywhere we went.

2. How’s the tour guides’ service and drivers?

Cant fault the drivers and guides on this trip. We learned a lot about the culture and the places we visited. Always had timely pick ups, cars were clean and very good. Sandy picked up all of our onward train tickets in one go, so we didn’t have to waste time on following days to get to train station, that was very helpful!

One comment that I’m not sure how to address is lunches, we really enjoyed our experience in China, and are open people and want to try local food in a sharing environment, we asked in all places if the driver and the guide will eat with us.

-        With Sandy when we could (as one day we were up the mount) both guide and driver ate with us, the restaurants were local and of very good quality and plenty of food to share and try as there were 4 of us on at the table, despite the language barrier it was very nice to eat all together.

-        In Xi’an, Vivian ate with us but the driver did not. We had to request specifically (as our friends recommended) to try Biang Biang noodles – they were awesome. The driver was very lovely and even bought us apples to have on the journey.

-        In Beijing, we ate alone, as Candy said that its company policy that driver and guide eat separately to guests when we were together. Was a bit strange for us to sit at 2 different tables, it wasn’t a big deal, just a different experience to the start of the trip.

We really enjoyed our time at all the places, saw and experienced loads of new places.

3. What do you think of your travel consultant’s service?

Its been a really well organized tour, we’ve seen loads in such a short period of time.

Everything ran smoothly with no hiccups (at least we didn’t see any).

4. Will you recommend our office to people around you?

For sure, already have been, if anyone is planning a trip to china they should definitely use your company to organize everything.

Kind Regards,

Reviewed on January 2, 2020

Liddy
Liddy, USA
Visited Chengdu in December 28, 2019
Traveled as Families

Hi, Mark,

Thanks for the follow up. The tour went well and we had a great time. The panda volunteer program ended earlier than expected so we asked if Cindy would be willing to take us to Dujiangyan irrigation/dam. Both Cindy and the driver were flexible enough to take us there even though it meant longer hours for them. We really appreciate it. We went to the panda breeding center the next morning because we wanted to see baby pandas so we only spent half a day for the city tour. Cindy took us to a few places that we thought were very interesting.

The tour package says B, L included, which is perhaps a mistake as breakfast does not seem to be included. Cindy bought us a small breakfast (soy milk and steamed buns) on Day 1 as we thought we would get breakfast and we left the hotel at 7:30 am.

Overall, the tour is great! 

Liddy

Reviewed on January 1, 2020

Teo & Lily
Teo & Lily, Singapore
Visited Chengdu, Yangtze River, Zhangjiajie in November 11, 2019
Traveled as Couples

Dear Mark,

I have submitted my review to Trip Advisor. I have to apologize for the late reply as I was very busy last few days. 

1. How's the tour arrangement? And your travel consultant's service?

Overall it was an excellent arrangement by Mark who meticulously planned every detail and religiously monitoring our schedule throughout and had it executed by the caring and helpful guide Carrie. 

2. How's the hotel and meals?

The hotel in Zhangjiajie was good as it is expected of Pullman 's branding. The one in Fenghuang is not as good but Mark had forewarned me so I was prepared that the accommodation and breakfast would not be good. The meals are alright as Carrie had given us the liberty and good recommendation to order the food that suits our pallet as we cannot take spicy ones. Good advice by Mark and well executed by Carrie.

3. What do you think of our guides and drivers?

The drivers are all good and pleasant especially Mr. Du who was careful and polite .He drove at the right speed and I was impressed by his driving skill on a wet day. 

We would like to place on record our heartfelt thanks to Mark and the team in Chengdu, Yichang & Zhangjiajie. 

Regards 

Teo & Lily 

Reviewed on November 29, 2019

Jenny
Jenny, Italy
Visited Beijing, Xian in November 18, 2019
Traveled as Couples

Dear Mark,

Hope this email finds you well. The trip is great and fantastic. I met a group of Singaporean also stay the same hotel with us in Xi'An. They are so impressed by what Mark Shen had plan our itinerary in Beijing and Xi'an. I share with them your company email hopefully in future they go China they can look for you guys as usual they also like me worry what if after deposit no show. I tell them they should have trust themselves what trip advisor advise.

As Mark Shen is very very patient to me and also give me a few alternative to choose . I will recommend Mark Shen to my friends and also keep his contact info for my future trips in China.

Best regards,

Jenny Tan

Reviewed on November 27, 2019

Bill
Bill , USA
Visited Yangtze River in November 1, 2019
Traveled as Couples

Mark,

Thanks for your message.

(1) My wife and I had a very good time on our cruise -- some beautiful scenery, a nice boat, and excellent service throughout our trip. 

(2) You and your team provided us with excellent service and were very responsive to our questions. Thank you very much for your assistance.

Bill

Reviewed on November 11, 2019

Marc
Marc, Canada
Visited Guilin in October 21, 2019
Traveled as Couples

Good morning Mark,

Thank you for all your support. Here are the answers to the questions:

1. Very good service: Patient, good arrangements, great hotel suggestion in Yangshuo (Li River Resort), answered all questions. Would recommend!

2. Drivers were all perfect. Tour guides were too, and Dickson had been very flexible due to rainy conditions, appreciated.

3. Guilin/Longsheng/Yangshuo is outstnading.  Jinshanling Great Wall should be one of the 7 wonders of the world.

4. All was great. A suggestion for hikers like us: Offer either optional lunch or take-out lunch as we often want to hike/explore on lunch time and not spend 1 hour in a restaurant in the middle of the day, especially when sunny.

I will plan to do the TripAdvisor recommendation when back at home.

Many thanks and best regards,

Reviewed on October 31, 2019

David
David, Australia
Visited Yangtze River in October 15, 2019
Traveled as Couples

Hello Mark

Thank you for your email. I apologise for the delay in replying but I have had some computer issues that took some time to resolve.

The cruise was excellent with the onboard services (food, accommodation and services) to a very high standard. We had some excellent weather that made the scenery that much more spectacular. I would certainly recommend the Century Paragon to any of your clients.

I have attached some pictures of some of the scenery along the trip.

With my best regards

China Travel Photos

Beautiful Gorge

Reviewed on October 21, 2019

Lorna
Lorna, USA
Visited Beijing, Xian, Chengdu in September 16, 2019
Traveled as Families

Hi Mark,

Please see our feedback below:

1- Yes, he was fast to answer my emails. Mark answered all my questions until it was clear for me.

I felt very comfortable with all his answers He would let me know in advance if there was a festive day or he was going to be out of town.  Excellent service!

2: all our tour guides were amazing! Made every moment extra special!!  I liked all a lot specially our guide from Chengdu and Beijing

All were terrific and they know where to take us, the explanation of everything

I felt very comfortable with all of them. Kevin was great watching that I wouldn’t fall or get to tired

Increíble guides and choferes too!!

3.  I am going to recommend your company with friends and family

Excellent service!!! We felt save every moment in China

4. Of course I will send pictures

I will write in Trip advisor and recommend specially you mark

You were so kind with us all the time

Thank you so mucho for all your work and keeping us safe and happy

Increíble increíble trip!!!

China Travel Photos

Enjoy Our Time in Beijing and Xian

Reviewed on October 2, 2019

Anna
Anna, New Zealand
Visited Chengdu in September 5, 2019
Traveled as Families

Hi Mark

We had a wonderful day with Ruby!! The day was a real highlight of our trip for all of us, and my parents were pretty proud of themselves for all the walking they did. Ruby was an excellent guide, she was very informative and knowledgable and didn't tire of answering all our questions and made sure it was the right pace for everyone. We really appreciated her willingness to share insights into chinese life and culture along the way with us and to learn about our way of life in New Zealand! It was also great having her join us for our local lunch and share the meal. A fantastic day. I will certainly recommend you to anyone I know visting china!

Thank you for the gift too!  I will share some pictures when I return to New Zealand.

Reviewed on September 19, 2019

Alfred Ziemski
Alfred Ziemski, Poland
Visited Yangtze River in August 23, 2019
Traveled as Couples

Dear Mark,

Thanks a lot for your precious assistance.
The cruise trip was excellent, included the additional excursions and the final visit to the Dam area.
The boat was high-class as well as its lovely staff, headed by Molly (or so), always gentle and available.
Soon I will send you some of a multitude of pictures I have taken along the way.
I have already recommended this experience to several persons and will continue doing it.
As for me, in a couple of years I could make a tour of southern China, Hong Kong and Macao included.
This could be an occasion to get in touch with you again for some other tour arrangement.
For the moment, thank you again and so long.

Reviewed on September 5, 2019

Manyun
Manyun, Japan
Visited Yangtze River in August 16, 2019
Traveled as Families

Hello Mark,

Sorry for not responding to you sooner. We got back to home-California on August 19. And I have been ill for almost 2 weeks, finally I feel better.

Yes, we had a great trip in China, except the weather-hot and humid. The Yangtze Cruise was the highlight of our trip. We really enjoyed the history and the cultural along the Yaangtze river, especially the Three Gorge Dam excursion. It was incredible to experience the engineering marvel.

The service on the cruise was great.  The arrangment of the dinning table was very thoughtful. We enjoyed our company at the same table at every meal. We appreciated being placed with others who spoke English. 

Two things I would like to point out are 1) the information provided needs to be consistent - for the last days excursion, it was confusing. We highly recommend that the ship manager -Jack should do that excursion at least once, so he would provide clear information on how the excursion worked. Also, Jack was difficult to understand. 2) The mandatory tip per passenger was not disclosed properly. We were charged 150rmb per person instead of 150rmb per adult.

All in all, the cruise was great. The waitress assigned to our table was fantastic. All the people on the board were friendly and helpful. We had a joyful experience on the cruise. Thank you for suggesting this ship and your attentive service. Attached are the photoes you requested. 

Best wishes,

 

China Travel Photos

Yangtze River Cruise

Reviewed on September 4, 2019

Juliet
Juliet, UK
Visited Chengdu in January 1, 1970
Traveled as Families

Dear Mark

We had such a wonderful day with the pandas! Martin was a great guide - very friendly and knowledgeable and he also took some lovely photos of us on my camera (I can send you some when I get home to the UK). In the meantime, here are a few from my phone.

Thanks also for the pandas you sent via the hotel - very cute!

We will certainly recommend you if anyone we know is planning a trip to China

Best wishes

China Travel Photos

Wonderful Day with Pandas

Reviewed on August 27, 2019

Tim Crowe
Tim Crowe, Australia
Visited Beijing, Lhasa, Yangtze River, Hangzhou, Shandong, Guilin in June 22, 2020
Traveled as Solo

Hi Mark,

Thank you for your email. The Yangtze cruise was wonderful. The staff on board were very helpful, accommodating and positive. The food was lovely, and the weather held up well for most of the cruise. 

I will be back at work from tomorrow (Thursday) and will discuss further with colleagues who are interested in coming with me. 

Thank you again for all of your assistance booking the Yangtze trip (my first ever organised tour inside China, usually I just travel on my own) and I look forward to your assistance with my Tibet trip. 

I’ve included a few photos from the trip below. 

Regards

China Travel Photos

Take a Cruise Tour

China Travel Photos

Sites on Chinese Currency

Reviewed on July 10, 2019

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