"Welcome to China! I am Lily from China Discovery and very delighted to meet you here. I love travelling for travel makes stories in book come alive. Those moments of pleasure time when the wind kisses my face and a stranger gives me a smile--all become tangible memories remaining forever in my mind. Additionally there is a blessing in disguise while travelling--get what I have not expected before and not get what I expect. Travelling is one of the most efficient ways to experience, to explore and to dream a different life in our limited life.
I have visited many places and still have a list of destinations to go. Hope I could offer you a wonderful tour in China with my professional knowledge and travel experience."
Why not take the advantages of Lily's travel experience to design a itinerary just for you, that suits your budget and interests. Her passion to service you never fades away! Ask her a question about your travel or call her at +86-13438287228.
Back in India and I wanted to thank you for all the arrangements and tour planning you have done.
I have enjoyed every bit of the tour, guides and car drivers were all good and helpful. Must say Shanghai has been the best interms of everything. The hotel, their service, city and the experience everything was the best.
Beijing was also good and pleasant. It would have been more fun if the hotel people were more customer oriented. I had to struggle with room and air conditioning of the room everyday. I would suggest you choose another hotel for other customers.
But overall, I loved the trip and have lovely memories of all the places visited. Will plan next visit again through you.
Thanks again and much appreciate your efforts.
Good Morning Lily
Thank you for your email on Tuesday.
Yes, we are back safe and sound in our own country after spending a most exciting time in yours.
We wish to make the following acknowledgments:
Thank you again, personally. Without you, and your excellent service the thing would not have happened.
With our best regards
Don and Shirley.
Sorry Lily I made a little mistake...
That non-English speaking driver who who deserves special mention was the one who drove us from the Bullet Train at Chongquin to the cruise ship.
He made sure that our bags were secure on board and saw us safely installed on the ship before he said good-bye to us. Top marks to him!.
Before leaving Guilin, we have pleasure to inform you that the trip was great and full of interesting historical places and beautiful cities.
The drivers were professional, polite, helpful and driving very well with respect of conduct laws.
The tour guides were on time every day, scheduling our itinerary and anticipating our needs.
We keep in our memories Miss Sandy, whom was liaibal and available with a strong sense of responsibilities.
Our sincere thanks to you and to all your professional personnel.
We look forward to doing more tours with your agency in the future.
I wanted to wait until Mr. Carney returned from his trip to talk with him before responding......they had a wonderful time in China and really enjoyed the time in Wudang...all the arrangements worked fine....and enjoyed the train ride from Changsha to Wudangshan...
Thanks for all your help...I will respond to the link you provided...
My Manager was very happy in China. She will thanking you very much for your excellent assistance during her stay! Very kind people, guides and drivers!
You made a good work and we will suggest you Agency at other persons that will have interest in a tour in China.
Have a nice time and best wishes to you!
We will review you in TripAdvisor today.
Thank you for the information for the insurance.
And thanks for the amazing tour, it has been a lot of fun.
Warmest greetings from sunny Brisbane!
At long last – and I sincerely apologise for the delay – I posted a glowing review for China Discovery and for you, Lily, personally.
We were truly amazed and mega-happy with our first ever visit to China, and all that thanks to your commendable professionalism and a personal touch – thank you!
Now, we are hungry to come visit China again, this time we would like to experience wonders of the Harbin Ice & Snow Festival, and the Snow Town.
I believe you have a 5 days/4 nights itinerary in your offer, and we would like to use that as a basis for our trip.
From my preliminary search on the Internet, we could arrive at the Harbin airport in the morning of Monday, 6 January 2020 (8:40 AM), and depart in the evening of Saturday, 11 January 2020 (9:00 PM).
That would extend our stay to 6 days/5 nights, so we would appreciate your suggestions for possible activities on the additional day.
Please send us a preliminary itinerary for our next trip to your wonderful country.
For your info, our driver for the train station in Xi’an has been sorted out. We are now on the way to the train station.
Thanks again for the lovely and professional tour guides and drivers we met on this tour. And a big, special thanks to you for helping to coordinate everything in Beijing and Xi’an for us.
Thank you so much, Lily
I will give the money to Lee. BTW, both of tour guides Cherry & Lee are excellent. :) We had wonderful time with them.
Once again, thank you all for your kindness service.
I am back in Australia after my Sanctuary Yangtse Explorer cruise with my sister-in-law from England.
All the arrangements went very smoothly, many thanks, and we very much enjoyed our cruise.
I was particularly impressed with the guides on our various tours, especially the young lady in Fuling, who struggled with her English, (so much better than my Chinese!) but had the courage to continue, and put all her effort into giving us a genuine insight into her city. She, and the other young ladies, were lovely. We had many helpful experiences from people during our brief time in China, which is much appreciated when trying to learn a new country.
If I plan another tour in China in future, I will be in contact again,
All is going very well.
We have especially loved Huangshan Mountain and Bishan. Gerry in Hangzhou was a very good guide and Jerry in Huangshan was outstanding. We are now on the train to Guilin. Everything has gone perfectly smoothly. Thank you.
We got back from our trip last night. After the issue with the hotel on the first night, things generally went smoothly for the rest of the trip, and we had a good time
Good Morning Lily,
Just wanted to let you know that we are on our way to the high speed train station in Changsha to catch our train to Shanghai now and it appears we are back on track to catch our international flight to Tokyo ! Thank you so much for all you have done to help. One question for you. Am I correct that you have arranged an English speaking guide to pick us up at the train station in Shanghai to take us to the airport for about 10:00pm? Please confirm and if so, let me know the name and number for the guide. And since we will have about 2 hrs and 30 minutes between, would it be possible to do a short drive tour to see Jinmao Tower or the Bund before going to the airport? Please let me know if this is a possibility to arrange. Many thanks! Jen
Hi Lily, sorry I missed your call. I was at the ticket counter getting our train tickets and all is good. Thank you for the info on Shanghai and I understand completely. We will meet the driver at the South Exit - that is perfect! Thank you again for all your help and I will update you when we arrive in Shanghai! Have a great day!
Hi Lily, we have arrived in Shanghai, met our driver and are now on our way to the Pudong Airport!
We had a wonderful time on our President 8 Yangzi River Cruise! Our guide, Nina, was very helpful. I think we were the only English-only speakers on the cruise.
We got busses from FengDu to Chongqing.
Thank you for your help arranging the train rides, this cruise and the Chongqing visit with Portia.
At the end of our cruise, with guide Nina
Firstly we want to say thank you from the bottom of our hearts for the
very kind gift you left us at the hotel! We also want to tell you that we love
your city and had a wonderful day at the panda reserve!
Thank you again and have a wonderful weekend!
Thank you so much for the little pandas and present. My kids loved them! It was a very nice surprise at Chengdu.
We are enjoying so much everything. I will send you an email when I get back home with some suggestions. Usually I never give reviews but because we love our trip to China so much I will take the time to send you some comments.
Thank you again for everything! We are on our way to our last stop Beijing!
Have a great afternoon!
Good morning Lily.
My family had reached KL safely and is on our way taking bus to go back home in Johor state. Again, many thanks for the excellent arrangement for us to have a nice stay in Chengdu and Xian. We had enjoyed the nice sight seeing and histories of our old ancient cities, as a Chinese. Hope that the tips paid to the tour guides and drivers are to their satisfactory.
Thank you very much for the gifts, what a surprise!!!
We love them very much.
We have a great time in Sichuan, next month we go to Switzerland for 2 week hike so our short hikes were a great worm ups. We hope we didn’t exhaust Robert too much :-) .
Working on our schedule for next year, this year booked already. Will send you updated website when put all the Sichuan photos.
Thank you Lily
We had some much great time this year in PRC that we will come back next year for at least 2-3 trips.
Our map of china is slowly getting filled.
Greetings from sunny South Africa.
I do not have the words to express just how grateful I am to you for arranging such a wonderful tour. We loved China and would come back. Thank you for the wonderful gift that you sent us and to your tour guides and drivers they were wonderful.
We hope to be back soon.
Thanks once again
I found it needed resetting for some reason, I don’t know why. But it works now.
Too many problems with modern technology!! Lol!!
I was disappointed that the aviation and a railroad museum are both closed.
However, Kai took us to the aviation museum at the University you mentioned and it was very interesting. We enjoyed it very much, thank you.
Xi’an-Kimi and driver were excellent-again, as all your guides and drivers, including Kai and Mr. Young.
I have completed surveys on all so far, but could only rate them “5+”, on your scale-lol!
I do have one problem, because we did not realize this.
In Shanghai, we thought Terry and driver were taking us to the airport the next day. Thus we did not have much money to give them a proper tip that night, and did not see an ATM after realizing this. I am sorry for this as they were excellent and we had a good time with both.
Is there a way to correct this at this point?
I at least want them to know we are sorry for this error on our part. Especially with the perfect service they both provided.
Time for rest tonight.
Thank you for keeping in contact with us directly and through Kai today.
I had a great time on the tour today. Joann did a great job and I enjoyed it all.
All my best,
Greetings from Brisbane!
Indeed, that explains the charge and settles the case – thank you for your world class customer service!!!!
For my excuse I can only say that there was no mention of “JADE” in the factory name, and that the charge is shown in RMB, while at the factory all prices were displayed in US dollars (and that’s what I remember paying).
All in all, touring China has been a fascinating experience for us, and we are already planning our next visit, most likely to see the Harbin Ice & Snow Festival, however that may not be in 2020…
Having said that, rest assured that you will be the first to know of our intended trip, and we will be asking you to help organise the trip for us in your trademark perfect way.
Thank you again, and take care, Lily!
We had great time in Yunnan, we recommend the tip to our friend dr Alex , please take good care of him , he is elderly but very active person . He and his wife would like to do more traveling in China. He should contact you soon.
A big thank you for the very kind gifts and note from you for our family. It was a lovely surprise. My son adores his new panda and the gifts for me and my parents are beautiful keepsakes from our trip.
It was then an extra special surprise to arrive at our wonderful hotel in Shanghai to a birthday cake for my father! The cake was absolutely delicious and once again, a very thoughtful gesture for you to organise. Thank you!
I also wanted to pass on feedback that we loved having Rebecca as our guide in Chengdu - she is incredibly friendly, caring and professional. She went above and beyond our expectations. She provided us an exceptional service and meant we had a very memorable and pleasant stay in Chengdu. Please pass on our thanks again to Rebecca. I hope to visit again with my son and bring my husband next time.
We are looking forward to our last day of sightseeing in Shanghai tomorrow!
I just wanted to send you a note that our trip to Huangshan was memorable. Everything went beautifully well and we thoroughly enjoyed the most beautiful mountain in China. Jerry was excellent and I will definitely come back to you if we have more China travel plan.
Thank you for your excellent service.
Clients are very happy with the services provided by you. Hotels, Guides, vehicles, assistance all were good
Thank you very much for providing excellent service.
We will get back to you shortly with another group enquiry.
Of course I will write an evaluation of our trip and send some photos. We had a wonderful time. It just goes so quickly.
Thank you for all your help. We are full of praises of you and also our guides.
I will write up an evaluation for you to use on your website at the weekend.
Thank you for your good wishes! We have very good memories of our cruise on the Yangtze River, the crew and guides were very good, we liked our room, the food was delicious.
Thank you again,
Thank you for being my consultant, dear Lily Xu.
The journey was really good, everything excellent organized and a really overwelming staff wich always had a smiling in the bright eyes. I enjoyed the trip. And I gave this feedback on a paper on the ship.
I wish you to have always good days.
Yes that will be fine to put on your website. Fabulous tour.
My 23 year old daughter & I just finished a trip through China. It was a great experience & some amazing sights. We also stayed 4 nights on The President 7 along the Yangtze River. We went from Chongqing to Yichang. This was a fabulous cruise & the scenery was just gorgeous. I done the included tours & the 2 optional tours as its a one off & not going to see it again. They were well worth it. Lily was fabulous with my bookings & any questions she was prompt with her return replies & help. I would recommend both Lily & President 7 if considering this cruise. We were on the 4th floor. No complaints with our room or anything actually it was 100%.
Thanks again Lily for your help.
Enjoyable Yangtze River Cruise Tour
This is Tim, not Christine. We loved the cruise and would recommend it to anyone. Beautiful scenery and interesting shore excursions.
Back home thank you very much , tour and guide and driver were very good.
We had an excellent trip. Attached is our evaluation form. Please feel free to put our evaluation email on your website.
We are excited about the trip! Pease find the attached pictures.
Thanks for the reminder. We got our tickets yesterday with no problems.
We have loved our visit to Xi Ning and Chengdu and are looking forward to the train journey to Tibet.
Thank you very much for the surprise parcels. The chopstick sets are absolutely gorgeous.
Our guide Eben looked after us exceptionally well.
Everything worked out great except for the vehicle, which was not up to the high standards of everything else. Driver and guide were terrific. Here is a quote you can use:
My wife and I spent several days in and around Guilin in September with all arrangements handled by Lily Xu at China Discovery. Our local guide (Steven) and driver were with us from the time we landed at the airport until they dropped us off at the end. We hit the usual places with the highlight being the rice terraces where we stayed overnight at the Long Ji One Art Hotel - a small hotel that I highly recommend for both the rooms and the restaurant. China Discovery did a great job with planning and execution, and I would use them again. Enjoy your trip.
We love the picturesque view of Li River
Longsheng Rice Terraces - Good Place for Photography
We have had a great tour with wonderful helpful informative guides. Our last guide Lindsey in Beijing was absolutely brilliant. Really nice to be with, “ like family” many people have been asking about tours so we will be recommending them to you.
I will send some comments later, example, Shanghai railway station “do not go up on arrival” follow exit sign do not take transfer. Many thanks!
Thank you for the information. Our trip has been GREAT!!!
We also want to thank you for the gift today and for the delicious moon cake last week.
Mark and Mary
We had very good experience with kai , he is good guide. we are happy to do business with you. lily I really appreciate your prompt help for trip . I will consider you for future travel company and agent.
I just arrived in Australia today.
Our group of 4 was very pleased with the excellent organisation of the whole package which included transfers, day tours, Bullet Train, Yangtze River cruise (downstream) and flights from Yichang to Shanghai
Transfers: - each of 5 different transfers were on time, with correct van and English speaking guide with driver. All worked very well and guides were excellent and helpful, making the transfers easy.
Half-day tours: - 2 provided and both were very good. 1st was in Chengdu to the Panda facility, followed by lunch. 2nd was to old town in Chongqing, before going to the cruise. Both tours were very well guided.
Bullet Train: - booking, tickets and to/from train stations for Chengdu to Chongqing worked very well, with guide arranging to pick up tickets at the station and bag cartage from the drop zone to the platform. Bullet train at 300KPH was excellent in 1st class and countryside was beautiful.
Yangtze Cruise: - Century Legend downstream - ship was clean, modern and spacious. We had Executive Suites and VIP dining - accommodation, food and beverages were very good. The cruise and side tours were excellent. We recommend adding the "ship elevator" tour as an addition at the end of the cruise at the 3 Gorges Dam. Only issue we had was getting up and down steps on the steep bank to board and disembark the ship, due to one guest being on crutches. Not your fault!
Flights to Shanghai: - China Eastern - booking, tickets and to/from airports arranged by you worked very well, with no problems. Business class was comfortable and service very good. - Note, the free upgrade to 1st class for one couple did not eventuate - we were all in business, as the plane did not have 1st class.
Overall your organisation of the itinerary to suit our needs and requests worked very well and we were all very pleased at the no problem approach and that all went like clockwork.
This started from your advertised "Yangtze River Cruise" which we then added to with our various requests to include Chengdu and finally getting to Shanghai. Thanks for your assistance in making all the arrangement, which flowed perfectly all the way through - not one hitch. Each guide and we had 4 of them, were good knowledgeable English speakers, who organised everything for us and modified each day to suit our needs.
Thanks for a great holiday, which we recommend to any traveller.
Sorry I did not reply sooner but have had a problem with email.
We had a wonderful day at Wolong - we will remember it forever. Thank you for you lovely gift and kind wishes. Ruby was a great tour guide and knew everything about the pandas. She made every effort to give us a memorable day - the staff at Wolong are very strict with the guests and the guides.
I would be very happy to recommend your services.
We are now going to Lijiang, Xian and back to Beijing before returning home.
It would have been nice to meet you in person but we will always remember your patience and kindness.
With all of our best wishes
Margaret and Rebecca
We are still in China .When I get home I will write comments about your service and the tour .We were very impressed with every thing .
We have just disembarked from the Victoria Lianna after an amazing cruise. Everything was brilliant, well organised, great staff and amazing scenery. Especially Rebecca, Mirror and Christina made our trip great they are a credit to Victoria cruises.
Thank you for organising the trip for us and being patient with my questions.
Stu and Kim
Good morning from the UK. Yvonne and I were discussing this after we returned to Beijing. We both felt that your company was the best and most professional, and that we would be writing to let you know. I am very happy to do you a positive review, and I’m sure Yvonne will be too. I’ll do mine later today when I have time to think about it properly. I’m only just recovering from the worst jetlag I’ve ever had ( I think!) I know Yvonne has her grandchildren visiting her in Cyprus, so will be busy, but she’ll get onto this soon too.
Where to start, we had a fantastic trip, everything you put in place worked very well, thank you! Some specific comments:
Yangtze Cruise - we (two couples travelling largely independently) joined the cruise early evening Saturday, after an excellent meal at a local restaurant. Check in was very easy and the staff were incredibly friendly and welcoming. We went for the 2500 CNY per room upgrade to a suite, with a smaller more intimate restaurant and executive lounge access. We declined the drinks package, though for some that may be good value. The boat was very clean and comfortable, akin to a good 4/5 star hotel, plenty of space and great views of the stunning gorges. Our only gripe was food, after 10 days of superb food prior to joining the cruise we found the meals a bit bland - far from bad and we did eat but just not terribly enjoyable. The staff were universally superb, those with whom we had most contact were Allan, Jenny and Jessica - all 5-star with superb English.
Beijing Wall/Summer Palace - Candy called on the previous evening to ensure all was well, we were collected at 6:45am as agreed and made the Great Wall in good time. It’s quite a climb to get to the cable car, Candy could have improved the experience by considering the walking pace, one of the party was feeling a bit unwell after the brisk climb - taking a few minutes more would have been better. We booked to go up on cable car (chair lift not my favourite) and go down by toboggan, this gives a very good one-way walk along the wall, mostly downhill. The wall is incredible, Candy had to go back to base to fix an insurance issue, we would have preferred to get her commentary along the wall but it was still stunning. By the time we were leaving the wall the queues were huge, best advice is the go early!
We dropped in to the Summer Palace on the return drive to Beijing, it was lovely although after the wall all else feels a bit ordinary. I should mention the excellent car and driver, all in all a good trip.
Qian Warriors/City Wall/Muslim Street - Alison collected us at 8:30, as arranged and we drove for 90 minutes or so to the warrior site. What a remarkable and truly spectacular morning, it is vast and the work which has gone into excavation and restoration is hugely impressive. We were very well guided throughout and then enjoyed lunch at a nice hotel nearby. By the time we got back to Xian the rain was coming down hard, nevertheless we enjoyed seeing the city wall and Muslim St, I only wish we had been hungry there, the food looked superb. Excellent guide, and very good driver, on the negative side the car was quite old and a bit uncomfortable - not to the standard of others. Finally, we tipped the guide at the end at same level as day previous, we left her to decide on a split between guide/driver, that seemed to cause an issue.
Chengdu Pandas/Gardens/Park/Afternoon Tea - Gila collected us at 8:30, again very prompt and professional. The Panda base was excellent as was all other aspects, particularly the lunch at a local restaurant chosen by the guide. Gila was a real star, she worked incredibly hard to get us best views and shorted queues , also seemed prepared to go on as long as we wanted at all stops. The car and driver excellent too, all three tours were excellent but this one gets 6-stars.
Overall first class, any criticism above is minor and in no way diminished the experience.
A special mention for Lily at Yangtze River Cruise, from the first to last her service was impeccable. Always prompt and professional, I know China quite well, my initial approach was to fix the cruise but the three driven guided tours were really superb - have attentive professional support left us to enjoy the wonder of China!
Please feel able to use any or all of the above on your site.
With grateful thanks,
Sorry for the late reply.
Attached you will find the filled evaluation form.
1) Yes. You always response quickly
2) Arrangements were well handled and uncomplicated. The booked ship cruise met our expectations fully. We were very satisfied with the tour guide in Chongqing and the transfer. Receiving train and flight tickets was very simple and without any problems. All in all, the management of this trip was excellent.
3) Yes. I’d like to recommended your service.
4) The company is well-organized, employees are well trained, friendly, cooperative and efficient. E-mail reply speed and quality always satisfying.
5) It would have been better if the ship would have been declared as a national category 5-star ship. Especially on the website it seemed like an international standard 5-star ship. This information would bring better transparency.
6) Feedback can be used for publishing. Since I did not have time yet to import the photos to my computer, I am not able to send photos now.
Since it was not yet able to import my photos to my computer, I cannot send any photos at the moment.
Thanks again for your great help.
I’m so sorry for the delay. We have not long returned from our trip. I wanted to let you know my review, as below.
Booking our China trip with a tour guide and driver was the BEST investment we made on our trip. I doubt very much that we would have been able to navigate our way around this beautiful country without our personal guides. Since English is not spoken very often in the area we were, it was such a help to have our guide Jane and driver, Mr Tang. Jane was exceptional in her service, her English was excellent and she was very knowledgeable. She went above and beyond to deliver an exceptional service and we are forever grateful to her. She helped us immensely. Our driver was also very professional and courteous and we had a great time with him and his comfortable vehicle.
Last and certainly not least, I would like to commend you Lily, on your professionalism and your promptness. You accommodated all of our needs with ease. I know at times I was difficult, changing plans around including last minute changes but you handled it very well and we ultimately ended up with the best trip ever. So much so, that we plan to visit China again hopefully soon, and bring our 3 children with us this time. Thank you so much to you and your team for being an integral part of our wonderful Chinese adventure. We highly recommend your organisation.
Forbidden City - One Landmark of Beijing
Our Great Time on Great Wall
We landed back on Israel. Thank you for a wonderful tour. You may provide my email for reccomendations and reference. Best. Y
Yael and Mickey
You met every challenge with superior service. Thanks for making all the extra connections that had to be made because of the bad weather. I will recommend your service to everyone who asks.
Thank you so much. We thoroughly enjoyed our first trip to China.
Sorry for the late reply. I did not have WiFi on the ship and we arrived just today in Beijing.
Everything went fine and it was a very pleasant and nice trip. Also in Chongqing there where no problems with disembarking or transfer.
Thank you again for your help and efforts. I will send you the feedback letter when I return to Germany.
My husband and I would like to say thank you and your team for the great job. And thanks for the gifts. We appreciate very much.
Leila is a excellent guide and Mr. Ai as well (driver).
Thanks for everything.
We had a lot of fun in Guilin.
Thank you for your emails and support.
Firstly, I want to tell that we enjoyed our Three Gorges Cruise, it was very relaxing and we met some lovely people on board. The ship was not too large, and well-appointed and the crew were extremely helpful and filled the cruise with happy memories for us.
The Three Gorge scenery was wonderful, and we enjoyed all the included excursions (we did not take any additional ones). We thank you also, Lily, you were very very quick in your replies to our many questions, and your arrangements were excellent. So much so that we felt very supported by you even though we were independent travellers, who were not part of a group. The high speed train transfer from Beijing to Yichiang was long, but very informative of the countryside. The return flight from Chongqing was straightforward as we were met by your agent and transferred from the ship to the airport.
I attach some photos for your website. Feel free to use any.
Thank you for your gifts very thoughtful
Below is my opinion of our tours in China :
It’s blast and nice to have this trip in China !
First, the arrangement from China Discovery Tour was very efficient and Lily did an awesome job to pre-arrange a wheelchair for my injured foot. All was done exactly as the tour’s description, and no skipping or reschedule.
Tour guides in Beijing and Shanghai are knowledgeable, especially the one in Shanghai (Maria) who did an awesome job and was very caring , greatly appreciated.
We have no complaint about this trip as all was managed well.
We received our passports. We arrived here in Chongqing. Everything went very smoothly. Please send our sincerest thanks to everyone who helped. It is greatly appreciated.
We understand the flooding situation and will be picked up at 2:50 Friday to be transported to a bus to take us to the Cruise ship. Thank you for all your work, not only for us, but for all those who also had to have their schedules redone.
Sorry for delay in writing...
We had an excellent tour. Everything was on time (except where the weather intervened) and all the venues we visited were great. All your guides and drivers were excellent.
The hotels you booked were very good.
I have to be away from home for a week or so, if you can when until I get back, I'll write a longer review and add some photos.
We are having an amazing time. Thank you for organizing this trip for us.
Our guides, drivers and yourself have been extremely helpful and informative.
Thank you very much for the gift we received yesterday from Jane.
Thank you for organizing a very good trip to Inner Mongolia for us, we really enjoyed ourselves!
I also wanted place on record our appreciation of Cherish as a guide. She was really good - very responsible, thoughtful & great with our kids. She went beyond the call of duty to make sure our trip was comfortable- example, she had organized some bread & eggs for us for breakfast knowing that we may not be used to having rice in the morning. She walked along with us when we went horse riding as she was worried if we’d be ok, specially since we had kids with us & we didn’t speak mandarin.
Thanks once again & we look forward to many more trips!
I am sorry I couldn’t write to you last week, the amount of work that I found at the office was overwhelming.
You don’t have an idea how happy I was when I saw you at the airport, that it was so nice of you, I will always be thankful for that.
The whole trip that you arranged for me was awesome, it was above and beyond my expectations. Everything went perfect!!!!!, in each airport somebody was waiting for me, the guides were knowledgeable and very nice and always on time, they did everything possible to please me.
You did a great job putting together the itinerary, it covers all I wanted to do and see, I even fulfill my dream to get to the Tigers Nest Monastery, the guide helped me a lot, him and the driver were incredible nice the 3 days I spent there.
All the hotels were nice but I fell in love with the ones in Bhutan.
Lily once more thank you so much and don’t forget if you ever come here, please let me know so I can drive you around and help you in anything that you need.
Lily and I in Kuanzhai Alley
Thank you so much for everything during our tour in China. I want to tell you how impressive Ruby was as a tour guide. She was professional, knowledgeable, and really made sure we had an amazing experience based on our individual likes. We felt like we had another friend along on the tour! She was truly incredible and made the Chengdu portion of the tour the highlight of my trip to China.
I would be delighted to comment on the cruise that we did.
We found the staff very kind and extremely helpful, we found the food exceptionally good and we found the scenery wonderful.
It was a great experience and I would strongly recommend the cruise and the ship to anyone who wants a short but very special trip. Thank you.
Thank you Lily for booking the 3 gorges cruise for me.
It all went smoothly, we had a lovely time. I was a little worried at first about booking through an online agent in China, but it was fine and you gave me an excellent price. I now wish I had booked some transfers or guides with you instead of struggling to do this myself! I would recommend your service.
We have just returned from a wonderful trip to China, the Yangtze River cruise on the President 8 trip arranged by Lily (China Discovery) was very efficiently arranged. She came back to us promptly and arranged additional transfers which all worked well and overall gave excellent service.
The cruise was most enjoyable the staff were friendly and keen to help and their English was good. Food was fine, the only recommendation would be more sun beds on the upper deck are needed. You should be aware you only really have 2 full days on the river as you board in the evening and leave early on the final day for an excursion.
We did upgrade our room when we got on the boat and would be recommended, more room and bigger balcony was nice.
Lovely trip well organised by Lily and China Discovery
Liz and Dave
Good morning Lily,
My 5 star review was sent to Tripadvsior on March 23, 2018:
Attached, please find our feedback form. We had a great time in Chengdu. Than you for your assistance in arranging our trip~ Sorry didn't send this earlier as I have been too busy after came back.
I did arrived in Chongqing again...I manage to get the single room because of the kindness of the Directir and Manager of the cruise.
Thanks and regards,
Our hostel in Chongqing called the ship phone so it was no problem to find the right pier. Cruise and transport to the train station were perfect organized and we had a great trip.
Thanks for everything.
Thank you again Ms. Lily!
I'm so please you are happy with the review. I wish I could have done more for all of the wonderful things -and miracles you performed! -on my behalf!
Should I return to lovely China one day I will certainly look forward to meeting you in person!
All the very best to you!
I hope you're fine.
Please find enclosed the survey and some pictures.
there was nobody to explain the working process and nothing to see. It was disappointing to make such a distance for this.
- Concerning the tour guide: All were very professional, friendly and flexible. Louise in Huangshan did some research on tea subject and we really appreciated.
3. Are you willing to recommend our service to your people who also have an interest to visit China? Yes we will.
4. Your general opinion on us? Reliability, flexibility, quickness
5. Do you have any suggestions on improving our services? We would have been happier to have some suggestions on other activities to do or tourist sites to visit in all area we visited, not only tea garden. In Yunnan, please include visits only in protected villages. Tea business is changing many places not really in a nice way.
6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail? Yes
7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers.
May they contact you for advices? Yes
All the best for you and thanks again for arranging our trip.
Attached, please find our feedback form. We had a great time in Chengdu. Than you for your assistance in arranging our trip~ Sorry didn't send this earlier as I have been too busy after came back.
1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
- My communications with your tour company representative were timely, helpful and very kind. She was always ready to help me and was very patient with my requests and accommodated all my changes as asked.
2. How do you comment your tour arrangements?
- Tour arrangement were very comfortable, our guides were well spoken and very helpful. Our accommodation was very impressive, and the food arranged for us was great.
3. Are you willing to recommend our service to your people who also have an interest to visit China?
4. Your general opinion on us?
- Very efficient, economic, relaxed and well planned.
5. Do you have any suggestions on improving our services?
- Allowing us to customize our sight-seeing plan a little more. On one day we found that we didn’t get to do much viewing and we suggest allowing more time in Yangzhou
6. Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?
- Yes, only comments please.
7. We sometimes have requests from potential customers who would like to inquire from or our ex-customers.
May they contact you for advices? _yes _
As requested, please find enclosed our evaluation form.
Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
a) Our travel agent Lily Xu of China Discovery was extremely fast and patient, responding to our many questions in perfect English and in real time, despite the time difference.
How do you comment your tour arrangements?
a) The tour arrangements were perfect. We took the train from Shanghai to Yichang and a plane from Chongqing. Plus of course the Yangtze cruise. Ticketing and scheduling worked to perfection, including explanation how to board to train and how to enter the railway station et al.
Are you willing to recommend our service to your people who also have an interest to visit China?
a) Yes, we are happy to recommend Discovery China and Lily Xu in particular, for their perfect services and understanding our needs and many questions. Have done so already on TripAdvisor.
Your general opinion on us?
a) We hold China Discovery in high esteem. Warmly recommended.
Do you have any suggestions on improving our services?
a) Nothing comes to mind. We are very pleased with the services provided, contributing to a wonderful stay in China.
Can we use your comments of our service, the photos or other images that you took on the tour for our websites, brochures, marketing and publicity? If yes, could you please send us some of your photos by E-mail?
a) Yes. My email address is firstname.lastname@example.org
We sometimes have requests from potential customers who would like to inquire from or our ex-customers. May they contact you for advices?
a) Yes, my email address is email@example.com
We have just arrived back in Australia.
We just wanted to thank you for organizing our tours. We were very happy with Kevin and Lee in Beijing. Their professionalism was outstanding and it was always a pleasure to get into such a beautifully clean car and always felt very safe. The water and tissues in the car was a very nice touch Kevin went above and beyond to help us and was very caring and considerate whilst being interesting and informative We would absolutely recommend them and your service to our friends
Thank you again
We would like to send our evaluation based on the form.
1. Lily's answers were prompt and she was patient to arrange our tour answering our questions.
2. Our tour itinerary was excellent satisfying our interests.
3. Certainly we are willing to recommend your service. Your service was thorough.
4. You were easy to communicate with email and the payment method was good. Your travel consultant and local guides are reliable. The guides spoke sufficient English and were knowledgeable about the areas.
5. It would be good that the local guides give us the simple map and written programs for the day and any important notes.
6. Please use our evaluation for your marketing, but not photos. We are not good at photography.
7. We wouldn't like to be contacted by unknown people. Our evaluation shows your customer service is good.
We had a very good holiday in China. Thank you.
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Yes we did the tour and I will put something on the website.
Just letting you know that the accommodations in Xian were great and our guide there was so kind Kimi. He showed us around and was very kind.
Oliver was fine and helpful.
Just thought you and your company would like to know of this. I will not put it in the comments but as i said pass it on to you.
The cruise was fine but the tours we did pretty low rent n the scale.
The trip went well and I had very nice guides who taught me a lot about the gardens and sights in Suzhou and Hangzhou. I very much enjoyed my time with them and seeing great places!
I would have one little tip for your organisation to improve the train trips. On the tickets one cannot find information about the arrival times and exact itineraries. It would be kind of you to provide precise information what the exact final destination is and when the train arrives there.
For the rest, I think that you also did a good job with organising everything. Thank you very much for preparing a great experience for me.
Thank you so much for your kindness
We were extremely enjoying our trip, particularly the Panda Tour. Thankyou for every help you gave to us; friendly and knowledgeable tour guide, useful information related to the tour, manageable tour, comfortable panda base, etc. Thankyou so much for everything! Hope to see you in person.
Here are some our footages
The following pictures were shared by Diana.
Our Panda Volunteer Experience
Hello Miss Lily,
Thank you for arranging our trip on the Century Diamond. We had a wonderful time.
Everything went perfect and I will be happy to share the review. I will write a few words and send them to you in the next days.
Here is the feedback reviewed on Trip Advisor from our dear customer Marius.
"I got in touch with this agency while planning to spend 3 days in Lhasa, on my return in EU from my vacation. I was lucky to work with Lily Xu from the beginning and following her suggestions we built a tour helping me to tick most of the interesting points.
A few aspects of our collaboration convinced me share this review: excellent communication, understanding of my needs (limited time to spend there); the tailored solution offered and flawless logistics. On top of this, it is worthy to mention that having her taking care of getting the Tibet access permit was key to be able to board on the plane to that destination and here Lily exceeded my expectations as she noticed that might be a problem with my hotel booking so she contacted the hotel, clarify all aspects with them and managed to make sure that the permit was at the hotel before my arrival.
It was a pleasure working with her and I definitely recommend for her seriousness.”
Here is the feedback reviewed on Trip Advisor from our dear customer Jeet Singh.
“At the onset i would like to thank miss lily /THX for excellent planning and care and compassion shown by her during booking of the trip and after we arrived in shanghai, she went out of the way to help us in all forms and the information provided by her apart from the trip about china was absolutely correct. she was there all the time to help us and responded in very short time. The guide arranged by her was very professional and very courteous. the knowledge of the guide ( mrs Melody) was excellent.
I would recommend all this booking site to all the visitor visiting china and
also would love to book my future trips through
Thanks once again for all the hospitality and god bless u”
Here is the feedback reviewed on Trip Advisor from our dear customer Amrik.
“We had a wonderful trip visiting these three cities in China. We would like to thank Lily Xu THX and China Discovery for all her assistance in booking transportation between the cities and getting us our tickets on the go. Lily went beyond reasonable expectations in assisting us and we would highly recommend her to anyone planning a similar trip.”
We are now home after completing our holiday in China, part of which was organised by your company - through Lily Xu. We had a wonderful time and would like to commend China Discovery on your efficiency and organisation.
Before we left Australia, Lily was very patient with our constant questions. She always got back to us with answers within 24 hours. We will certainly recommend China Discovery to any of our friends who are contemplating a trip to China. In fact, we have already passed Lily's name on to our neighbour who intends visiting next year.
Our Yangste tripthrough the Three Gorges was fantastic. Our ship, The Century Paragon was top class, with a very comfortable cabins and delicious food. We chose to upgrade to the VIP dining room, but really need not have bothered to do this. Friends in the other dining room spoke highly of the food.
The guides who met us at various points on the tour were punctual, very friendly and had excellent English. The activities organised for us in Chongqing were a good selection - especially the zoo. We loved the pandas!
Before we left home, we had difficulty selecting the class of train travel to and from the cruise, but with Lily's help, including photographs of the various class of seat, we settled for 2nd class on a fast train. Comfortable as any airline flight. The only thing we would perhaps have changed was to have gone for a faster train... we think there are D and G class. Our train, although classified as a fast train, reaching 250kms an hour occasionally, was more of a commuter train and stopped at quite a few stations. This of course, made the trip longer. We would recommend train travel over air travel as you see so much more of the countryside.
We have absolutely no complaints about the service offered from the beginning of our planning process. At all times Lily was helpful, patient and happy to change things at the last minute. We can't recommend her highly enough.
Thank you again,
Yes, I am back home and am generally satisfied. Guide and driver were excellent and totally respond to my aspectatives.
Hotels and activities were well chosen and very interesting.
The choice of restaurants sometimes was a bit on the low scale (except last day in Guilin) but it was ok to feel some local flavour.
We had a fantastic time in Chengdu. We were very pleased with both drivers who drove us on three different days. They were both very communicative. They contacted us before our scheduled arrival and confirmed all details again just before. They volunteered information about the places we were going to. They were helpful with our luggage and sensitive to our children’s needs. We were completely satisfied with their service.
I hope the comment above could be helpful to you. Kind regards,
We enjoyed the 3 Gorges cruise, the cabin was great we decided not to go for the upgrade.
The food on board was good with a mixture of local and western food.
We didnt do any of the extra excursions, we managed to do the ghost town on our own perfectly easy.
The guide for the Red Pagoda was brilliant.
My only criticism is we didn’t like not being allowed off the boat unless we were doing the excursion. On the plus side we learnt how to play maj jong with Andy Li.
I think more information is needed for independent travellers especially about leaving the boat (there was a bit of confusion about where we were getting dropped off)
All in all a good trip which we enjoyed and would recommend.
The communication from Lily was excellent.
Jeannette and Bryan
Everything went well. We had a last minute change of plan because my wife was not feeling well in the morning. The tour guide Diana was very understanding. We ended up just having a tour of the Chongqing zoo to see the pandas. Then Diana took us to the pier and walked us all the way to our boat for our Yangtze River Cruise. The price includes the fees for two Porter's to carry our luggages all the way to the ship which definitely saved us a lot of work. We weren't expecting this.
Also the transfer service at Yichang from the boat to the airport also went well despite the boat arriving late due to weather.
Service is highly recommended.
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